Endorsed by Which?

Scott Findlay Plumbing & Heating Ltd

4.9

115 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Edinburgh's largest family run, trusted, Plumbing & Heating Engineers. Scott Findlay began as a sole trader and has built up the business over the past 30 years, now employing 13 plumbing and heating engineers covering the whole of the city.
We offer convenient one hour arrival slots to make things easy for you and all works are fully insured & guaranteed for 12 months.

Fully Gas Safe registered, providing all types of heating and plumbing work from complete boiler and central heating installations, through to the smallest of repairs.

We are Worcester Bosch Accredited Installers and Edinburgh's largest independent domestic installer of Worcester boilers.

Services:

- Central heating and boiler installation.
- All central heating and boiler repairs and upgrades.
-Smart heating controls.
- Boiler servicing.
- Power flushing
- Landlord's Gas Safety services.
- Supply and fit of flue inspection hatches.
- Cast iron works.
- All general plumbing.
- Bathroom and kitchen works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Bathroom fitters

  • More Services

    • gas safety certificates
    • flue inspection hatches

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
115 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
very satisfied
Customer Service
Quality
Value
Replacement boiler, completed on time
Which? Trusted Traders Consumer Posted on 20/01/2017 , work completed 20/01/2017
Nothing to fault!
Customer Service
Quality
Value
We chose Scott Findlay because he gave us a much more thorough assessment of the work to be done than the other firms - with a price that was still in line with them. Good communication and planning really set this firm apart. There weren't any of the missing parts, delays, or undeclared changes that we'd come to dread when getting a big job done. Everyone was pleasant throughout, keen to make sure we knew what was going on, and very tidy.
Jean G. Posted on 14/04/2017 , work completed 14/04/2017
Boiler installation
Customer Service
Quality
Value
First class service provided. Arrived when they said they would. Work was completed with no fuss within the time estimated and property was left clean and tidy when the job was finished. More than happy to recommend Scott Findlay Plumbing.
Customer in Edinburgh Posted on 22/01/2020 , work completed 27/09/2019
The trader replied (on 17/04/2020)
Many thanks, we really do appreciate you taking time out to leave a review! And glad that we tidied up properly too!
Installation of New Boiler
Customer Service
Quality
Value
I have no hesitation in recommending this plumbing and heating firm. When my old boiler broke down and could not be repaired Scott personally came to the house and quickly put our mind at ease. I had been putting off replacing the old floor standing boiler for years because I thought it would be very tricky and expensive to do. Scott explained exactly what would be required to fit a new high efficiency wall hung boiler in the same kitchen cupboard as the old one. He quickly sent us a detailed quotation setting out how this would be done. His was by far the most reassuring of the 3 quotations I received. Where others said that they doubted that they could fit us in at short notice, he rose to the challenge and gave us an exact date and time the work would begin and how the various trades would be organised. And this is how it turned out to our complete satisfaction. Well done the Findlay team for the high quality of work they produced for us.
Customer in Edinburgh Posted on 22/03/2019 , work completed 20/03/2019
Very Professional
Customer Service
Quality
Value
Replaced my boiler for a Worcester.This is a first class service.The install wasn't straightforward.They know what they are doing and are friendly and efficient.Attention to detail is high.The tradesman that came to my house to do the work was very professional and courteous at all times.Highly recommend them.
Alistair Emery Posted on 17/10/2018 , work completed 17/10/2018
Great, friendly, efficient work 5*
Customer Service
Quality
Value
Scott Findlay Plumbing & Heating Engineers - recently fitted and installed a new boiler & thermostat & CO2 detector for us. I highly recommend them. They were prompt, friendly and competitive in price. Everything (cherry picker, old boiler pickup etc) turned up on time and the process was seamless. Simon who did installation was great, prompt, friendly and answered our questions. Great service/communication from Claire also, very happy.
Thomas.D Posted on 24/09/2018 , work completed 24/09/2018
Informative, well communicated and implemented
Customer Service
Quality
Value
Scott Findlay met with us twice before submitting his quote and these sessions were highly informative and provided real assurance that the design and installation had been thought through fully. Subsequently we were very pleased with the quality of the implementation of the works which were completed within the planned timeline. Both Kenneth and David were very responsive and accommodating in regard to the complexity of the pipe runs and the other aspects of the installation. Their quote was competitive across the three tenderers involved. Claire kept us informed throughout.
Which? Trusted Traders Consumer Posted on 31/01/2017 , work completed 31/01/2017
Reliable and quick service
Customer Service
Quality
Value
What I like most is the fact I can pay my bill over the phone since I don't trust Internet banking and it saves me a trek into the town centre bank branch where I have to stand around in a long slow-moving queue. I have mobility problems and this is so quick and easy. The staff members are always friendly and polite. The tradesmen are quite chatty and give you good advice. They also have a nice sense of humour! Annual service of my boiler and a small repair carried out. I think there should be a discount for elderly and/or disabled clients and for quick payment. I don't think they are offered at present. A bit pricey.
Customer in Edinburgh Posted on 11/12/2025 , work completed 10/12/2025
Excellent service from start to finish
Customer Service
Quality
Value
Scott Findlay installed a new boiler, smart thermostat, and cleaned the radiators for me. From providing the quote, responding to my follow up questions, and the installation everything was dealt with very efficiently and professionally. The price was competitive, but what really did it for me was the prompt and excellent customer service that was provided by all staff I was in touch with. It was really refreshing and really sets a high bar. I would happily recommend Scott Findlay.
JanieN Posted on 06/03/2017 , work completed 06/03/2017
On time, on budget and very professional.
Customer Service
Quality
Value
Great service from initial face to face consultation on all options to final delivery. Combo boiler replaced, water tank removed, header tank disconnected, 6 rads resized and fitted, toilet replaced, WiFi thermostat fitted plus new controller fitted. Team were on time, polite, very tidy and considerate. Job was explained at every stage, we were consulted as needed. Budget was as discussed and submitted promptly. I can only recommend Scott and the team, they are without exception friendly, helpful and professional. Any very small issues were dealt with quickly and effectively.
Customer in Midlothian Posted on 27/02/2020 , work completed 24/01/2020
The trader replied (on 17/04/2020)
Thanks very much for taking the time to give us this great review. We're delighted you've been happy with the installation.