Scott Findlay Plumbing & Heating Ltd

Our boiler was replaced promptly and efficiently by friendly engineer Mark with minimum disruption and no mess. Overall a great job.

Old boiler was needing replaced for an elderly couple in their late 80’s. Claire took time to ensure this could be done with the least amount of upheaval to them. Cameron took the time to explain to my deaf mother what he was going to do. Mark worked quickly and left the area very clean. I can’t recommend them highly enough on the entire customer experience as well as the job completion.

We asked the trader to come and look at our house with a view to replacing the boiler.After the first meeting we then received the written quote and decided to accept this quote one of three.The work was to be carried out at the beginning of November and we were told that it would take 3 days,The trader had their workmen here early on the 31st October and worked hard to have the boiler installed and were complete by the 2nd November. They were very respectful and ensured there was damage to our house and they came across a problem re the pressure and discovered that there was not enough pressure in the house so had SGN here and came back on the 3rd to complete the job. Very pleased with the work and would recommend this firm without hesitation Magdalen Ogilvie

New boiler installation. Company were very helpful and excellent communication throughout. Work was well done and to schedule. Competitively priced. Punctual. Friendly. Very good aftercare.

We chose Scott Findlay from a range of three invoices and are very happy with the choice we made. The work, which involved removing a twenty plus year old floor mounted boiler and putting in a new wall mounted one was carried out meticulously by Scott Findlay's employees, who were courteous, tidy and very hard working. The job took there days and we are delighted with the result. We are very happy to recommend Scott Findlay for this type of work.

The boiler supplies heating and hot water. It's an old system and was on its last legs. Scott Findlay pulled out all the stops to have the new system installed as soon as possible. The service was excellent and I can't recommend them enough for their work.

Last October Scott Findlay Plumbing and Heating Ltd installed a new boiler and room thermostat. Today, they did a few maintenance plumbing jobs. Both times their service has been excellent and their staff have been very pleasant to deal with.

We needed a replacement boiler as our old boiler was suffering. SF came out, measured everything. New boiler now in situe. great service from start to finish, everybody has been so helpful and nothing was a problem, would recommend

We had an emergency boiler issue in the run up to Christmas as a result of the cold weather. I contacted Claire at Scott Findlay and she was able to arrange someone to come and look at it within 48 hours. Unfortunately we needed a new boiler but thanks to the SF team it was fitted within the week and whilst we were on holiday so we returned to a warm house and a great new boiler. The communication from start to finish has been excellent - with emails and texts to confirm the timing of the work and then completion of the work. The boiler was a like for like replacement which the SF team sourced for me late on a Friday evening. I would definitely recommend SF to anyone looking for prompt, courteous, quality workmanship and outstanding service.

I've just moved to Edinburgh and needed to get the boiler in our new home serviced. I found Scott Findlay's details on the Which Trusted Traders website which is always my first port of call for a new contractor. Every part of the service has been excellent from first contact through to the friendly and helpful engineer who was punctual even on a freezing cold morning.

Scott Findlay set up a new boiler and radiators within 3 days. The service was very good and professional. They keep customer updated all the time with each step. The work was carried out efficiently and cleanly. They were also very kind and helpful with customer. I would recommend them in the future.

Scott Findlay have just installed a new combi boiler for us. That involved removing the old boiler, the water tank and decommissioning the cold water tank. We also had several new radiators installed. The job took 4 days; the engineers arrived at the expected time every day and worked without stopping all the time they were here! They were professional, friendly and helpful and communicated well at all stages. The quote for the job was accurate and information from the office was thorough and helpful. The engineers were very conscious of making the disruption (they were working in every room in the house) as minimal as possible and of leaving the system in as workable a way as they could when they left each evening. They also cleaned up after their work, which was much appreciated! The end result is wonderful, the system works perfectly and we are very pleased. I would recommend Scott Findlay without hesitation.

Extremely happy with their service. From the start, they've been honest about the cost we will ensure, they always arrived on time with text and email reminders sent prior to their engineers arriving and always follow up after the job was completed to ensure everything is fine with us. We had our boiler replaced. The two engineers were really professional, punctual, polite and very understanding with our son's special needs who gets upset with strangers in the house. I highly recommend Scot Findlay for their extremely professional and reliable service.

I used Scott Findlay Plumbing and Heating Ltd to remove a boiler and hot water tank, install a combi boiler in a different location and do various other smaller plumbing jobs. Their engineers did a great job on the timescale and at the cost agreed, they were pleasant to deal with and communicated well. The whole project was well managed and neatly and tidily executed. The customer care and communication is particularly impressive. The phone is answered quickly and by someone who knows what they are talking about. The quoting for work, scheduling visits, communicating with the customer and billing all run like clockwork. It is simply a very well run business.

Had a boiler and four radiators replaced. Everyone I dealt with was friendly, helpful and professional. The installers were always punctual, friendly, tidy and hard working. I would not hesitate to recommend this company!

The boiler installation was all in time and everything went as planned. Engineer was always on time, friendly and tidy. Would highly recommend.

Scott Findlay Ltd removed our old boiler and replaced it with a new Worcester Bosch boiler last week. We thought we were going to face two highly disruptive days - we are working at home due to the pandemic. This was not the case at all - it went so smoothly. We were very impressed with the professionalism of the engineer (Simon) who fitted the boiler, and other members of the company we dealt with to arrange the boiler replacement. From first contact with the company to the last (they checked to see how it was working after installation) the performance of their entire team was flawless, and they were an absolute pleasure to deal with. We would highly recommend Scott Findlay Ltd to others.

We had our old, inefficient boiler replaced with an up to date Bosch boiler. Throughout, Scott Findlay did their best to accommodate our needs and were easily accessible to discuss the work to be done and when. They tried hard to fit us in to their schedule at a very busy time of the year and we are grateful for that - given the then sudden drop in temperature. The work has now been completed and we are very satisfied with the result. Throughout our dealings with Scott Findlay, we have been impressed with their professionalism in all aspects of our contact with them and would recommend them unreservedly.

Excellent installation of a new boiler in a difficult position. Very efficient engineer Stephen, who resolved our problems

Scott Finlay staff were always punctual, pleasant and reliably great at their jobs. If only all tradesmen were this good!

I asked Scott Findlay to install a new boiler for me after my old boiler was found to be unfit to use. They were helpful, courteous and turned up on time when they were supposed to do so. They did an excellent job with the minimum of disruption and I found them a please to use. I would certainly use them again and recommend them highly.

Excellent company to deal with. Highly professional with good communication from office and high quality tradesmen. From initial assessment, through recommendation, installation and commissioning of boiler, all works completed on time and according to estimate. The office communication is excellent, and the tradesmen do a fine job and are a pleasure to have around the house. We would have no hesitation in recommending Scott Findlay to others.

Delighted with the installation and service provided. Everyone I dealt with was very diligent, friendly and communicated well.

Absolutely delighted with the plumbing works I’ve had done by Scott Findlay Plumbing & Heating. It is such a relief to deal with an honest, reliable and very fairly priced firm who turned up when they said they would and carried out excellent work. I would not hesitate to recommend this company to anyone.

This was the first time I had used Scott Findlay and they were very helpful and efficient from first to last. Simon installed my new oil boiler outdoors in an exposed location in challenging weather conditions. His hands must have been frozen, and there was no opportunity for him to come indoors for a warm and a hot drink due to the current restrictions. He was efficient and helpful and took time to explain all the features of the new system. My house is now lovely and warm. I am very pleased with the work and the result

From initial enquiry to completion of the job, Scott Findlay and his team were reliable friendly very helpful and adaptable. The finished job was to a very high standard and they were full of helpful advice in response to my endless questions. I would have no hesitation in recommending them.

Really happy with our new boiler that was installed recently by the Scott Findlay team. All the engineers were very professional and knowledgeable when I asked random plumbing and heating questions. I liked the text message to advise when engineers were arriving, who arrived on time both days and who were a delight to talk to. I would highly recommend this local Edinburgh company, not only are their prices competitive and fair, they employ quality engineers who know their stuff. Thanks Scott Findlay Ltd.

I am a bit late with entering this review but Scott Findlay have just completed another job for us (repair of a burst pipe) which reminded me of how good their service is. Our boiler was declared "dead" last August after some incompetent repair attempts by the contractor (employed by a big name power company) to carry out a service on their behalf. Although Scott Findlay could not do the job immediately they were courteous and professional arranging an appointment as soon as they had space in the diary. Their quote was also £400 less than the other quote we received. We were very satisfied with the work done & the professionalism of the team who installed the boiler as well as the office staff we dealt with. I would recommend giving them a chance to quote for any heating/plumbing jobs.

We required an urgent replacement of our boiler as a fault had been identified by the fault codes on the boiler which caused the boiler to shut down; this was further diagnosed as a fault within the printed circuit board and required the heating to be re-established quickly due to being in the middle of a very cold snap of weather. We had two quotes for the work - Scott Findlay's arrived to survey the work on the Monday at the time previously arranged and had the quotation issued to us on the Wednesday Scott Findlays were just over £800 pounds cheaper than the second reputable gas boiler installation Company. From the date of accepting the quote to having the boiler installed was one day( We were fortunate that another job had been cancelled and that we were treated as a priority as we had no heating and have a child under 8 years of age). The team were amazing from the point of doing the survey to arranging the quotation, payment and installing the project. All on-site employees were compliant with Covid 19 working practices and were clean and tidy from start to finish on the Job - my rating is 10 out of 10- Excellent.

Had a new combi boiler and radiator installed. The work was meant to take 2 days, but due to Covid-19 there was a slight delay with the delivery of the radiator, nevertheless, the work was professional, the technicians were super nice and they made sure the installation was just perfect. The added value of having this work done by nice and professional people is priceless.

We recently had a brand new combi boiler and nest fitted by Scott Findlay plumbing and heating engineers Ltd after a family recommendation. From start to finish the service that was provided was 1st class, every individual we encountered was punctual and efficient. Simon who came out to give us a quote was extremely knowledgeable and very thorough and provided us we many different options. The two engineers Kenny and Brian who relocated and installed the boiler and lastly Brian who commissioned and provided the finishing touches were very professional and had a wealth of knowledge that allowed a seamless and pleasant process. With the current COVID 19 pandemic around I was a little nervous but everyone that entered our house were fantastic, they kept their distance, face mask were worn and followed government guidelines on keeping themselves and my family safe. We are extremely satisfied with the service and experience provided and we would not hesitate to recommend and use Scott Findlay plumbing and heating engineers again for future needs.

We had a new boiler installed recently by Scott and his team. Great communications from the office; excellent, friendly engineers who turned up on time and were very informative. Brilliant service from start to finish - highly recommended.

The company were so easy to deal with, yet totally professional. In doing a gas inspection of my flat, they had to condemn the boiler. I asked them foe a quote, which I thought was reasonable. Setting up the appointment was quick, and the work was carried out cleanly and professionally. They also found that a new pump was needed, but that's not surpring after 20 years. I'm happy to recommend this company to anyone.

Scott Findlay have just replaced our 23 year old boiler which they have kept functioning for us over the last 5 years with a modern condensing boiler.This required replacing the incoming gas pipe from the meter in the garden through the depth of the house to the boiler site at the back and we were very apprehensive about the likely disruption. We knew from past experience that they would do a professional job, but this was more complicated and involved several other trades. The main gas engineer, Cameron worked like a Trojan for three days and all the others involved arrived to schedule and each one did a first class job. Our house and garden were fully restored and all rubble and old equipment removed. Just to mention the before and after-we appreciated Scott coming out the week before to go through what we could expect and have always found Claire and the office staff To be both friendly and efficient.

From the first visit to the offices of Scott Findlay at Meadowbank to the commissioning of the new boiler, the whole process was carried out in a friendly, courteous & professional manner. All the staff were very helpful and explained fully the requirements for each part of the job. Regular updates were provided, job starting date arranged and text updates of which engineer was coming and when, were a big help. All the friendly engineers respected the requirements of the Covid virus and kept all the work areas clean, tidy and safe. They each provided an excellent standard of work. The new boiler is working perfectly and without hesitation Scott Findlay will be carrying out the annual services and any other additional plumbing & heating work required. Many thanks to all the staff.

Scott Findlay replaced the existing boiler and water heating system with a new combiner's boiler. Their work was efficiently carried out with little disruption and no mess, leaving the property as though it had not been touched during a major re-plumbing job. Their engineers were courteous and worked well with the social distancing rules in place in the day, wiping down surface touched with disinfectant wipes at the end of each day. On completion of the job the operating instructions for the newly installed system with efficiently and concisely explained. I thoroughly recommend Scott Findlay's services.

When water appeared leaking from the ceiling in my downstairs bathroom my heart sank. The suspect was my upstairs shower which had been the culprit 3 years before. It had taken months to trace the problem (leaking pipe at the back of the shower) and had cost a lot of money to fix. Here we were in lockdown. I checked sites such as this and picked Scott Findlay. They were operating during the crisis and had excellent reviews. Clare could not have been more helpful in organising a prompt visit. Kevin came and within minutes had diagnosed the problem, a sealant leak which could be easily (and cheaply) sorted. He fixed the leaking tap in the downstairs bathroom so that I could use that until he returned to fix the shower. Kevin came in with PPE on including mask, gloved and foot coverings, all the right things to wear (I should know, I work in public health). I cannot recommend them highly enough, friendly, efficient and great value. I won't need to look for a plumber again, I know who to go to.

When my elderly mothers boiler broke down on the 24th April I wasn’t sure how easy it would be to get it fixed during the Covid 19 lockdown. I called Scott Findlay as I had used them myself when I had a problem with my boiler. Thankfully they sent an engineer round within a couple of hours of my call and established that a new boiler was required. Amazingly they were able to source a boiler and managed to install it the same day (all while taking the necessary Covid 19 precautions). They advised me that they would have to come back a few days later to finish some pipe work which they did on the following Thursday. Everyone we dealt with at Scott Findlay couldn’t have been nicer. Thank you for the great service and I would highly recommend them.

The great reviews here prompted me to contact Scott Findlay to ask about replacing a cracked external waste pipe (3rd floor flat) and I'm pleased to say the reviews didn't let me down! Such a great company to deal with - can't express that enough - professional, honest and great customer service. From the initial contact/discussions, through to works completion, the service and communication with everyone involved with was excellent. Highly recommend!

I had to call Scott Findlay to fix a heating and plumbing issue I had never heard of them before but I'm glad I found them, outstanding customer service and workmanship everything explained so you know what you are paying for. Not the cheapest but you get what you pay for, the Best. Would highly recommended this friendly outstanding company

Second annual service following installation of our combi boiler. As usual the process was very smooth from the initial contact in advance of the review right through to the prompt arrival of the engineer and the completion of the work.

My boiler 'died' just as home working/self-isolation was kicking off, which was wonderful timing. After seeing their reviews I decided to contact Scott Findlay for a quote and am so glad I did so. From the very first contact they were professional, friendly, and made it very clear how conscious they were of COVID-19 restrictions. So, as well as checking with me to make sure I had no symptoms, the engineer who provided the quote and installed the boiler took all the necessary precautions (wearing gloves; keeping a distance; etc.), which was very reassuring. Everything was taken care of seamlessly, from sorting out partial finance through to completing all of the registration forms with Worcester, and that allowed me to focus on working from home while the installation took place. I now have a whisper-quiet boiler keeping me cosy, and all with the minimum amount of stress. These guys are highly recommended!!

We have had an excellent service from all the team at Scott Findlay, from the office staff to the engineers. Everyone is very efficient and friendly, and I have been most impressed by the quality of their service and clear communications. Our initial job for Scott Findlay was to install a new boiler and radiators, and to have an old boiler flue removed and the roof made good. While their quote might have seemed slightly more expensive than others, in reality they were able to deliver exactly what we wanted, including a Worcester boiler with 10-year guarantee and removing the old flue and fixing the roof. In addition, Scott Findlay offer a finance option, which is extremely helpful for spreading the cost of a large piece of work. From quote to completion, I can't fault the service. The engineers arrived on time, were friendly and tidy, cleaned up after themselves, and got the work done in the time specified. I have already gone on to use Scott Findlay a number of times for other services and will definitely use them again in the future. I would not hesitate to recommend them.

We recently found ourselves with no central heating in a cold February and a ten-year-old boiler. Scott Findlay were prompt and helpful in assessing the repair costs for the existing boiler and then discussing the options available to either repair or install a new boiler. We opted for a new boiler as it was not cost-effective to repair the existing one. Scott Findlay are accredited Worcester/Bosch boiler installers and as this is one of the Which best UK reviewed boilers available - with a twelve-year guarantee - we decided to replace our old boiler with a new Worcester Lifestyle. Their engineers are very professional, and we very much appreciated that they took the time to explain boiler systems in ways we could understand. They checked that we had ancillary heating and water available before leaving the property. The installation was complicated by our boiler being attic based, the property being a listed, old building and the need for a gas meter upgrade and additional external gas piping, but all of the work was carried out effectively and, in the timelines, agreed. Our engineer even installed the new external gas piping while it was snowing outside. The office staff are extremely helpful, and the costs are clearly outlined in advance. We have no hesitation in highly recommending Scott Findlay as a first class, customer-friendly professional company who have carried out our plumbing and heating work to the highest standards.

Great service from initial face to face consultation on all options to final delivery. Combo boiler replaced, water tank removed, header tank disconnected, 6 rads resized and fitted, toilet replaced, WiFi thermostat fitted plus new controller fitted. Team were on time, polite, very tidy and considerate. Job was explained at every stage, we were consulted as needed. Budget was as discussed and submitted promptly. I can only recommend Scott and the team, they are without exception friendly, helpful and professional. Any very small issues were dealt with quickly and effectively.

First class service provided. Arrived when they said they would. Work was completed with no fuss within the time estimated and property was left clean and tidy when the job was finished. More than happy to recommend Scott Findlay Plumbing.

We have nothing but praise for the service we have just received from Scott Findlay and his team. At the initial visit to quote for the installation of a new boiler, Scott gave us the benefit of his professional and technical knowledge to answer any questions we had. He was definitely an engineer first and foremost and not a salesman; in fact, he was just the opposite to the latter, making sure that we did not have more work done than was necessary! He explained everything that he would include and why he would recommend it. His quote arrived promptly and from then on, our contact with Claire and her team in the office was perfect - every question dealt with promptly in a friendly, efficient manner - nothing was ever too much trouble. On the day of the installation, Brian, their engineer, arrived exactly on time and things just got better and better. Firstly, dust sheets everywhere to protect our carpets and furnishings then Brian explained exactly what he would be doing and he worked virtually non-stop all day. When he was finished, he checked over the whole installation and made sure that we knew how all the new equipment worked. He cleared away all the old fixtures and fittings leaving everything as it should be. Brian is probably the friendliest and most helpful guy we have ever had to do any work in the house. We would most definitely recommend Scott and his team, with no hesitation and will certainly use them for any future work. Thank you to the whole team.

From the initial visit by Scott, I was so impressed by his knowledge, his explanation of the work involved and the fact that he took into consideration that I am partially sighted, suggesting what could be done to help me, that I didn’t feel the need to get a quote from any other company. Although I thought that my elderly radiators would need to be replaced, I was assured this was not necessary at all. (Other companies would no doubt have happily replaced them unnecessarily, adding to the cost!) I was given a very detailed quotation, and kept informed when work would begin. Delivery of equipment was perfectly co-ordinated. The installers Brian and Cammy arrived when expected, were friendly, helpful, very efficient and worked their socks off. The work involved them not only in my kitchen, but also in a bedroom, the loft, under the floorboards, outside and in the garage. Yes, there were a couple of problems, but these were solved in a professional manner. AND they tidied up beautifully afterwards, leaving my home exactly as they had found it. All in all am very happy with the whole process and would definitely recommend this company.

Second time I've used Scott Findlay for a boiler replacement - initially for my own house in Feb 2018 and now for my son's new flat Sept 2019. Scott assessed what was required, quoted and then arranged for his team to complete the works. This time we had an additional requirement as we asked Scott if the existing radiators could be replaced but that when removing the old radiators could he allow us a week before fitting the new ones so we could wallpaper behind where the radiators were to be installed. Scott duly complied and the new combi boiler and radiators are installed and running well. I've no hesitation recommending Scott Findlay Plumbing and Heating Ltd.

Scott Findlay is certainly a trustworthy & reliable company, serving the local community – I visited their new office and received great help, very good assistance & advise with courteous service form everyone in his business, would not hesitate to recommend them to anyone requiring heating/plumbing.

Scott and his team went out of their way to make sure the work at my property was completed efficiently. New bolier fitted, new radiator, nest and a bathroom sink. Would highly recommend.

I was very pleased with all aspects of Scott Findlay Ltd's work and customer service. The initial assessment for new boiler installation was very helpful, especially as I have an awkward kitchen. The quote was a good price and there were no unexpected extras, I was kept well-informed at all points. The work was done promptly, the new boiler has a long guarantee and all was fitted with no mess or fuss. I would definitely use them again and would recommend them.

Scott Findlay Heating Engineers fitted a new combi bolier in our house, very pleased with the service they provided. From the initial visit to the house from Scott himself, to the various communications with Claire in the office, all first class. The day of the installation went smoothly with minimal disruption, and the team were professional and left the property very tidy at the end of the day. We had confidence in using a local company that specialised in a particular brand of boiler, and were happy with the price quoted. We used the one year interest free option which was very simple to set up and allows us to spread the cost. Would be happy to recommend.

Installed our new boiler - very knowledgeable, efficient and friendly service. Would definitely recommend.

Very good service: good handling of my initial enquiry followed by prompt delivery of service exactly when scheduled. The plumber who came was polite, tidy and did the work required very quickly and efficiently, with excellent results.

Cannot fault this company. New boiler installed without any problems. Staff punctual, neat and tidy in their work and very hard working as well. Considering we had shabby installation of our previous boiler when those plumbers didn't do a very good job and left all sorts of rubbish under the floorboards thinking nobody would ever find it, Scott Findlay and team were exemplary in every way and I would have no problem recommending them to anyone.

What a treat to find a company that does what they say they're going to do.... and beyond. Very efficient staff from Scott and Claire to the fantastic team of David and Brian who carried out the installation of our boiler, which wasn't an easy job but all good in the end. Thanks very much guys. We would have no hesitation in recommending this extremely friendly and efficient company and will most certainly use them in the future.

Had an old combi-boiler that had been in place since we moved in to the property, and had started giving us issues. Therefore, elected to have it replaced. Got a couple of quotes for replacement with a modern condensing combi, and given we have a young family wanted a reliable model with good warranty. Decided to go with a Woscester Bosch, which as a diamond accredited installer, Scott Findlay are able to offer a 10 year warranty on. Price wise Scott Findlay were coming in at a competitive price compared to installers able to offer similar boiler and warranty. As we had friends who recommended Scott Findlay after recently having similar work completed, decided to go with them. Installation was a smooth process. Work started promptly, completed to time, with everything tidied away at the end. Good communication throughout from organising the quote to completion. Obviously busy company as they had a longer lead-in time to start the work than some other companies. But as the work wasn't urgent for us, so we had no issues waiting to have it done.

We were very pleased with all phases of the work and the end result. We would recommend them from both the quality of work and customer service angles.

We employed Scott Findlay to install new boiler and upgrade heating. It was a big intrusive job but from start to finish the service was fantastic.Informative discussions at tender stage and amazing engineers who did the work on time and with minimum inconvenience going the extra mile. Would recommend them to anyone without hesitation.

I have no hesitation in recommending this plumbing and heating firm. When my old boiler broke down and could not be repaired Scott personally came to the house and quickly put our mind at ease. I had been putting off replacing the old floor standing boiler for years because I thought it would be very tricky and expensive to do. Scott explained exactly what would be required to fit a new high efficiency wall hung boiler in the same kitchen cupboard as the old one. He quickly sent us a detailed quotation setting out how this would be done. His was by far the most reassuring of the 3 quotations I received. Where others said that they doubted that they could fit us in at short notice, he rose to the challenge and gave us an exact date and time the work would begin and how the various trades would be organised. And this is how it turned out to our complete satisfaction. Well done the Findlay team for the high quality of work they produced for us.

Just had new Worcester Bosch Combi boiler fitted by Scott Findlay Heating. What a fantastic team, arrived promptly at 8am on the prearranged date, the engineers work solidly throughout the day always conscious of your property and keeping you informed of progress. My installation took 3 full days this included replacing the gas main and flushing the whole system. When job completed I received full instruction on operating my new system and my house was left as found, all rubbish removed and debris swept up. My system is also covered by a complete 10 year guarantee. Highly recommend.

Very polite, with prompt attention and competitive prices. I was delighted with the whole experience of the installation of two boilers in two properties. Thank you for your helpful attitude and for making it stress free!

Brian impressed us with his thorough, friendly and professional approach. He checked our gas boiler and it was good to know it had been professionally checked. Highly recommended.

Initial survey done and fully explained what was involved. Work carried out exactly as planned and within the timescale agreed. Had to come back to fix a minor problem. Engineers were very tidy workers. Would recommend the Company to my friends and family without doubt

I had a new boiler fitted in my top floor tenement flat by Scott Findlay Plumbing & Heating. I had shopped around, read reviews and got 2 other quotes. Replacing a boiler is a big purchase! I wanted to get it right and find a company that would do a great job, with the minimum of fuss and that I could trust! I'm pleased to say I made the right choice. Scott and the team were all very professional and efficient, unexpected issues (it's an old flat!) that cropped up were quickly resolved with minimum stress to me. I can't recommend them highly enough. Claire in the office also deserves a mention - great service. Thank you !

I recently had a new boiler and 3 new radiators installed in an old top floor tenement flat. I got quotes from various companies - but chose Scott Findlay because of the time he took to explain all the things I needed to consider to make an informed choice. The others told me little and I didn't know enough about the process to ask the right questions. The work started and I was immediately impressed - over the course of the job I had 6 or so different workmen in the flat doing various parts of the job and I can honestly say they were all, without exception, some of the best I've encountered. Why? Because they all took care to answer my questions, make suggestions and explain what they were doing. They were tidy and careful - did a splendid job getting under my old and fragile floorboards with the smallest amount of damage, putting everything back with care and attention to minimise the impact. Scott helped me get my radiators powder-coated (they look fantastic!) and choose fancy valves for them so they look beautiful in the room and fit with the decor. It's rare to find tradesmen who have a good eye for what looks good - and understand why it's important. Their communication was great all the way through and that's another thing that can make these sorts of jobs frustrating and is vital for ensuring there are no misunderstandings. All in all, I was very impressed: great quality boiler and radiators, efficient organisation, fantastic work ethic. I would highly recommend them.

We had an intermittent fault with our Worcester Bosch boiler and were also long overdue for a service. We had contacted 2 local firms for help..neither of whom bothered to turn up. Scott Findlay replied to our enquiry promptly and arranged an appointment for an engineer to call. Simon diagnosed and fixed fault quickly and then did a full boiler service which was carried out in a very efficient and professional manner. Great service. Thank you!

My initial query was answered promptly by Claire Findlay and I can only agree with all the 5 star reviews this company has. Claire was helpful and informative and helped me choose ‘best option’. Kenny arrived promptly for my appointment, completed the necessary work and did not leave until he checked everything was fine. Place left spotless. I wouldn’t hesitate to recommend this firm.

Replaced my boiler for a Worcester.This is a first class service.The install wasn't straightforward.They know what they are doing and are friendly and efficient.Attention to detail is high.The tradesman that came to my house to do the work was very professional and courteous at all times.Highly recommend them.

Scott Findlay Plumbing & Heating Engineers - recently fitted and installed a new boiler & thermostat & CO2 detector for us. I highly recommend them. They were prompt, friendly and competitive in price. Everything (cherry picker, old boiler pickup etc) turned up on time and the process was seamless. Simon who did installation was great, prompt, friendly and answered our questions. Great service/communication from Claire also, very happy.

Scott Findlay Plumbing & Heating were excellent from start to finish. My 14 year old boiler needed to be replaced in September 2018. Scott arrived on time to view the job, submitted a quote early, scheduled the work within 2 weeks, Simon did a great job on the install and Claire followed up directly afterwards to make sure all had gone well. First class service throughout.

I came across Scott Findlay after using another plumber to do what should have been a simple job to replace a kitchen tap. That proved to be too much for that individual and i was left with a leaking tap! Subsequently, the firm has done other small jobs and most recently have replaced my combi boiler. Each time, the engineer has arrived exactly on time and done the work professionally and rapidly. The boiler replacement went very smoothly. Brian worked extremely hard over the two days; I was impressed with the way he protected the flat from dust and dirt and the fact he took very little time out for a break. He explained each step as he progressed and then was very patient with me as he went over the working of the new boiler and thermostat in great detail. I would have no hesitation in recommending the firm to others whether it be for a major job like this recent one or a simple one as in the past.

Having got several quotes, Scott Findlay were by far the most engaged and professional. They delivered a first rate service throughout our boiler upgrade and their whole team were very impressive. We got updates at the end of each day and they tidied up well. I would certainly recommend Scott Findlay and the excellent service they provide.

Nope! They truly deserve a 5-star rating. Efficient and exactly on time. Initial quote visit for boiler replacement was very helpful and unpressured. Quote delivered promptly, and was thorough and informative. Work carried out - and spotlessly cleared up after - in a timely way, and by a friendly and knowledgeable engineer. Such a pleasure working with these guys compared to the normal hassle and worry of getting work done. Highly recommended.

Customer service was excellent and the workmanship professional and efficient. Would highly recommend.

Just had our boiler replaced by Scott and his team and the whole process went very smoothly. Scott came out to inspect and give a quote. He was friendly, honest and professional and gave some excellent advice. 3 weeks later the boiler has been replaced. Kenny and Brian did a great job, professional, friendly and on time. The replacement boiler has made an incredible difference to our heat and water. I'm glad I did my homework and picked them. A great company and one I would not hesitate to use again or recommend.

I needed to replace our 15 year old boiler and having done some research I obtained quotes from 3 firms (one national and two local). There was roughly £400 difference between lowest and highest but I opted for Scott Findlay (not quite the cheapest quote) for the following reasons: I try to use local trade where possible Overall feedback is very good Appears on which 'Trusted Trader' website Recommended Worcester Bosch Group installer Clarity on the installation process but also (very importantly as it transpired) advised of potential issues - only one of the three that did. From initial quote to final commissioning of the boiler I spoke to / met six people from the business - two office based, Scott Findlay who quoted, the installer and then two follow up visits re testing the gas pressure coming into my house - each person was very professional and helpful / courteous. The boiler was fitted as arranged and the installer tidied up after him. However the gas pressure coming into my house was not sufficient to pass the commissioning test - this was the advice of potential issue Scott advised. To cut a long story short, SGN had to increase the gas flow (at no cost to me) and although a minor inconvenience, I was aware of this so it did not come as a surprise. I understand that if the tests are not carried out correctly and the pressure is too low the guarantee can be invalidated. Sound advice indeed from Scott. Would I recommend or use again - absolutely.

We can't praise the Scott Findlay team highly enough. From the 2 inspections to quote for the job, making sure our boiler replacement met all our requirements (16 radiators). And to the new gas pipe required to facilitate this. The team carrying out this project were professionals and very conscientious. All work completed in time and on budget. We are happy to recommend them.

We contacted Scott Findlay to replace our old boiler with a brand new one and we have been really satisfied of our choice. All the communication was clear and straightforward, from the quote till the end of the works they keep us constantly updated. The engineers were friendly, professional and at the end of the job leaves the flat in perfect condition. We definitely recommend! Sebastiano Z.

Scott came and gave a very fair quote and even talked me out of unnecessarily upgrading to a bigger, more expensive boiler. David installed over 3 days and replaced 3 radiators. All done very tidily, efficiently and with the minimum of hassle - even made sure we had heating when the temperature dropped to -5 overnight, Have since been back to fix 2 other plumbing issues, Would not hesitate to recommend.

I employed Scott Findlay Plumbing & Heating to service my heating system, and to give an appraisal of the system as it had been fitted by a plumber who I now has botched the job. The engineer, Simon, worked very professionally and efficiently keeping the work area clean and tidy. He has given me an honest and full appraisal of my system and I will definitely be asking for the system to be brought up to Scott Findlay's high standard.

Prompt professional service. I highly recommend them for their competent workforce unlike another the other firm of plumbers who scratched their head and came up with the genius solution that our leak was “a mystery”. This prompted me to look up Which Trusted Traders and find Scott Findlay plumbing & Heating Ltd. Their bill was reasonable too. Claire took charge of co ordinating the plumber works and joinery works as I live some 150 miles away and that’s what I call going the extra mile! I’ve got this firm on speed dial should I require their services in the future.

Simon and Kenny installed a new lpg boiler, radiators and two showers in a stone cottage, to upgrade us from electric storage heaters and showers. We’ve been putting the job off for a while, not wanting the disturbance, but the job was done quickly, Scott and Claire kept us up to date beforehand and during the works, and the guys did a great job, with very little mess and disturbance, given the size of the job (and the number of thick walls to get through!). The final installation is great;neat and tidy (and much much warmer!). Would definitely recommend.

I have used Scott Findly on two occasions now and have been impressed by the very high standard of the work carried out by the engineer Simon, on both jobs. Claire in the office could not have been more helpfull.Scott Findlay will now be my trader for all my heating and plumbing needs. A Cameron 25/01/2018

Our boiler was due for replacement anyway, but it packed in totally during the waiting period so Claire pulled out all the stops to get a swap of dates with another customer - and succeeded. The installation itself was very thorough and professional - done by the book and we had the heating/hot water back on the first day. The engineers not only know their stuff and operate and clean up to a high standard but are very pleasant guys to have around. The communication is also very good and Scott answered all our queries about the new boiler over the phone. We would unhesitatingly recommend.

Scott and Claire were great with the installation of our new boiler. Always responded to my questions and e-mails very quickly. After 11 quotes Scott was the only one who explained to me the different options that I had and why. Brian, who installed our boiler, was very efficient and careful and he explained to us everything in terms of the boiler and our new thermostat. Great service, reasonable price. Definitely recommend!

Helped me with my insurance claim for a new boiler and installing the new boiler. A very personal service. They always return phone calls and e-mails very quickly and are extremely reliable. Also taking the time to explain options. Very happy to recommend to others

Thanks for being very efficient and helpful. Very friendly staff and everything done on time.

I recently had my boiler replaced. Scott, Kenny, Simon and Claire are a great team who are very friendly and professional. I'm paying for the boiler via finance over one year interest free. I thought this would be a nightmare to set up, but Claire made the process easy. I highly recommend Scott Findlay Plumbing.

It would highly recommend this company the installation was completed to a high standard by Brian who was friendly and informative and the communication with Claire at the office was excellent.The price was very competitive also I would highly recommend them to anyone.

Exceptional service from start to finish, the team are polite, friendly and professional. Would not hesitate to use them again for any plumbing work required.

There's something about me and boilers that don't go well together and through the years I have used Scott Findlay and Team for boiler repairs and installations in a few properties. Excellent timely communication via email and phone, friendly team, and a working boiler after they have visited. Joys and relief! Highly recommend.

New boiler with all the trimmings, and bath taps & silicone sealant replaced over 2 days, all done to high standard and with a high quality service. We'd had a Scott Findlay engineer visit us before - boiler troubles - and it was great when the same engineer, Kevin, walked through the door. The whole process from start to finish was really easy and straightforward, from dealing with Claire Findlay via e-mail/telephone, to John's home visit to make sure we knew what would be taking place to Kevin's great work on the installation itself. All in all, a top quality service from a highly recommended local business.

We chose Scott Findlay because he gave us a much more thorough assessment of the work to be done than the other firms - with a price that was still in line with them. Good communication and planning really set this firm apart. There weren't any of the missing parts, delays, or undeclared changes that we'd come to dread when getting a big job done. Everyone was pleasant throughout, keen to make sure we knew what was going on, and very tidy.

We have used Scott Findlay a number of times now, over 15 years & recently had a Worcester combi boiler fitted along with associated works, including the Wave (wifi controller). Excellent work carried out, by such a professional company, with fabulous staff. Thoroughly recommended - have done many times to family & friends (who have also been delighted with the service they provide)!

We have used this company a few times - initially for a routine service of our ancient boiler, but more recently to replace the boiler for a more compact, efficient Worcester model. On each occasion when we've had people from this company in our house we've been thoroughly impressed by their care, attention to detail and professional service. Every person we've dealt with, from Claire in the office, Scott when he came to estimate for a new boiler and the engineers - Kevin, Simon and Kenny - we've been extremely happy with the friendly, meticulous work and the pride that they all take in their work. Everything was carefully explained to us and there was virtually no mess to clear up when they had finished. I have and will continue to recommend this company to friends looking for any plumbing/heating work done.

Based on reviews, we called Scott Findlay for a quote when our boiler was on the way out and decided to go with the company the next day. We were not disappointed. The company could teach many bigger companies something about customer service. The quote was reasonable and we were kept informed at every step. Disruption was minimised despite the fact that we had to have new pipes laid. Times were kept to and all tradesmen sent by the company were pleasant And knowledgeable. We felt totally at ease with the whole project. We especially appreciated that the company made sure every tradesperson knew not to let our cats out. The attention to detail was fantastic and I would not hesitate to recommend them.

Scott Findlay installed a new boiler, smart thermostat, and cleaned the radiators for me. From providing the quote, responding to my follow up questions, and the installation everything was dealt with very efficiently and professionally. The price was competitive, but what really did it for me was the prompt and excellent customer service that was provided by all staff I was in touch with. It was really refreshing and really sets a high bar. I would happily recommend Scott Findlay.

Thank you for installing our new boiler and radiators - we are really happy with the installation & just starting to get used to all the different controls & heat settings Your installation team are a credit to you - they were reliable, polite, helpful & worked hard plus they left the house nice & tidy. And thank you for the lovely flowers too - it was a nice touch :-)

I was impressed by every stage of the installation of my new boiler, beginning with Scott's expert advice. The quotation included additional work that I wanted - and all for a very competitive price. The standards of the equipment supplied and the workmanship were very high, and the work was done on schedule. I was particularly pleased by the clear and friendly way in which everything was explained to me and the way in which the disturbance caused by the work was minimised. Highly recommended.

Scott Findlay met with us twice before submitting his quote and these sessions were highly informative and provided real assurance that the design and installation had been thought through fully. Subsequently we were very pleased with the quality of the implementation of the works which were completed within the planned timeline. Both Kenneth and David were very responsive and accommodating in regard to the complexity of the pipe runs and the other aspects of the installation. Their quote was competitive across the three tenderers involved. Claire kept us informed throughout.

Scott Findlay and his team have installed a new boiler in our flat as our old one had broken out. Scott offered us the most attractive deal taking into account the quality of the boiler, the speed and the quality of the installation and the interest free payment plan. The communication led by Claire Findlay all way through the process was impressive and the boiler installation as well as the radiators replacement took just one day and was arranged within 48 hours from the moment we decided to accept the deal. The quality of the work was very good and we are happy with our upgraded boiler and radiators.