Scott Findlay Plumbing & Heating Ltd

We had an emergency boiler issue in the run up to Christmas as a result of the cold weather. I contacted Claire at Scott Findlay and she was able to arrange someone to come and look at it within 48 hours. Unfortunately we needed a new boiler but thanks to the SF team it was fitted within the week and whilst we were on holiday so we returned to a warm house and a great new boiler. The communication from start to finish has been excellent - with emails and texts to confirm the timing of the work and then completion of the work. The boiler was a like for like replacement which the SF team sourced for me late on a Friday evening. I would definitely recommend SF to anyone looking for prompt, courteous, quality workmanship and outstanding service.

Nope! They truly deserve a 5-star rating. Efficient and exactly on time. Initial quote visit for boiler replacement was very helpful and unpressured. Quote delivered promptly, and was thorough and informative. Work carried out - and spotlessly cleared up after - in a timely way, and by a friendly and knowledgeable engineer. Such a pleasure working with these guys compared to the normal hassle and worry of getting work done. Highly recommended.

Having got several quotes, Scott Findlay were by far the most engaged and professional. They delivered a first rate service throughout our boiler upgrade and their whole team were very impressive. We got updates at the end of each day and they tidied up well. I would certainly recommend Scott Findlay and the excellent service they provide.

I came across Scott Findlay after using another plumber to do what should have been a simple job to replace a kitchen tap. That proved to be too much for that individual and i was left with a leaking tap! Subsequently, the firm has done other small jobs and most recently have replaced my combi boiler. Each time, the engineer has arrived exactly on time and done the work professionally and rapidly. The boiler replacement went very smoothly. Brian worked extremely hard over the two days; I was impressed with the way he protected the flat from dust and dirt and the fact he took very little time out for a break. He explained each step as he progressed and then was very patient with me as he went over the working of the new boiler and thermostat in great detail. I would have no hesitation in recommending the firm to others whether it be for a major job like this recent one or a simple one as in the past.

Had an old combi-boiler that had been in place since we moved in to the property, and had started giving us issues. Therefore, elected to have it replaced. Got a couple of quotes for replacement with a modern condensing combi, and given we have a young family wanted a reliable model with good warranty. Decided to go with a Woscester Bosch, which as a diamond accredited installer, Scott Findlay are able to offer a 10 year warranty on. Price wise Scott Findlay were coming in at a competitive price compared to installers able to offer similar boiler and warranty. As we had friends who recommended Scott Findlay after recently having similar work completed, decided to go with them. Installation was a smooth process. Work started promptly, completed to time, with everything tidied away at the end. Good communication throughout from organising the quote to completion. Obviously busy company as they had a longer lead-in time to start the work than some other companies. But as the work wasn't urgent for us, so we had no issues waiting to have it done.

Brian impressed us with his thorough, friendly and professional approach. He checked our gas boiler and it was good to know it had been professionally checked. Highly recommended.

The boiler installation was all in time and everything went as planned. Engineer was always on time, friendly and tidy. Would highly recommend.

Our boiler was replaced promptly and efficiently by friendly engineer Mark with minimum disruption and no mess. Overall a great job.

We recently had a brand new combi boiler and nest fitted by Scott Findlay plumbing and heating engineers Ltd after a family recommendation. From start to finish the service that was provided was 1st class, every individual we encountered was punctual and efficient. Simon who came out to give us a quote was extremely knowledgeable and very thorough and provided us we many different options. The two engineers Kenny and Brian who relocated and installed the boiler and lastly Brian who commissioned and provided the finishing touches were very professional and had a wealth of knowledge that allowed a seamless and pleasant process. With the current COVID 19 pandemic around I was a little nervous but everyone that entered our house were fantastic, they kept their distance, face mask were worn and followed government guidelines on keeping themselves and my family safe. We are extremely satisfied with the service and experience provided and we would not hesitate to recommend and use Scott Findlay plumbing and heating engineers again for future needs.

Had a new combi boiler and radiator installed. The work was meant to take 2 days, but due to Covid-19 there was a slight delay with the delivery of the radiator, nevertheless, the work was professional, the technicians were super nice and they made sure the installation was just perfect. The added value of having this work done by nice and professional people is priceless.

Based on reviews, we called Scott Findlay for a quote when our boiler was on the way out and decided to go with the company the next day. We were not disappointed. The company could teach many bigger companies something about customer service. The quote was reasonable and we were kept informed at every step. Disruption was minimised despite the fact that we had to have new pipes laid. Times were kept to and all tradesmen sent by the company were pleasant And knowledgeable. We felt totally at ease with the whole project. We especially appreciated that the company made sure every tradesperson knew not to let our cats out. The attention to detail was fantastic and I would not hesitate to recommend them.

There's something about me and boilers that don't go well together and through the years I have used Scott Findlay and Team for boiler repairs and installations in a few properties. Excellent timely communication via email and phone, friendly team, and a working boiler after they have visited. Joys and relief! Highly recommend.

We contacted Scott Findlay to replace our old boiler with a brand new one and we have been really satisfied of our choice. All the communication was clear and straightforward, from the quote till the end of the works they keep us constantly updated. The engineers were friendly, professional and at the end of the job leaves the flat in perfect condition. We definitely recommend! Sebastiano Z.

Just had new Worcester Bosch Combi boiler fitted by Scott Findlay Heating. What a fantastic team, arrived promptly at 8am on the prearranged date, the engineers work solidly throughout the day always conscious of your property and keeping you informed of progress. My installation took 3 full days this included replacing the gas main and flushing the whole system. When job completed I received full instruction on operating my new system and my house was left as found, all rubbish removed and debris swept up. My system is also covered by a complete 10 year guarantee. Highly recommend.

Scott Findlay Heating Engineers fitted a new combi bolier in our house, very pleased with the service they provided. From the initial visit to the house from Scott himself, to the various communications with Claire in the office, all first class. The day of the installation went smoothly with minimal disruption, and the team were professional and left the property very tidy at the end of the day. We had confidence in using a local company that specialised in a particular brand of boiler, and were happy with the price quoted. We used the one year interest free option which was very simple to set up and allows us to spread the cost. Would be happy to recommend.

What a treat to find a company that does what they say they're going to do.... and beyond. Very efficient staff from Scott and Claire to the fantastic team of David and Brian who carried out the installation of our boiler, which wasn't an easy job but all good in the end. Thanks very much guys. We would have no hesitation in recommending this extremely friendly and efficient company and will most certainly use them in the future.

Second time I've used Scott Findlay for a boiler replacement - initially for my own house in Feb 2018 and now for my son's new flat Sept 2019. Scott assessed what was required, quoted and then arranged for his team to complete the works. This time we had an additional requirement as we asked Scott if the existing radiators could be replaced but that when removing the old radiators could he allow us a week before fitting the new ones so we could wallpaper behind where the radiators were to be installed. Scott duly complied and the new combi boiler and radiators are installed and running well. I've no hesitation recommending Scott Findlay Plumbing and Heating Ltd.

My boiler 'died' just as home working/self-isolation was kicking off, which was wonderful timing. After seeing their reviews I decided to contact Scott Findlay for a quote and am so glad I did so. From the very first contact they were professional, friendly, and made it very clear how conscious they were of COVID-19 restrictions. So, as well as checking with me to make sure I had no symptoms, the engineer who provided the quote and installed the boiler took all the necessary precautions (wearing gloves; keeping a distance; etc.), which was very reassuring. Everything was taken care of seamlessly, from sorting out partial finance through to completing all of the registration forms with Worcester, and that allowed me to focus on working from home while the installation took place. I now have a whisper-quiet boiler keeping me cosy, and all with the minimum amount of stress. These guys are highly recommended!!

Scott Findlay replaced the existing boiler and water heating system with a new combiner's boiler. Their work was efficiently carried out with little disruption and no mess, leaving the property as though it had not been touched during a major re-plumbing job. Their engineers were courteous and worked well with the social distancing rules in place in the day, wiping down surface touched with disinfectant wipes at the end of each day. On completion of the job the operating instructions for the newly installed system with efficiently and concisely explained. I thoroughly recommend Scott Findlay's services.

We asked the trader to come and look at our house with a view to replacing the boiler.After the first meeting we then received the written quote and decided to accept this quote one of three.The work was to be carried out at the beginning of November and we were told that it would take 3 days,The trader had their workmen here early on the 31st October and worked hard to have the boiler installed and were complete by the 2nd November. They were very respectful and ensured there was damage to our house and they came across a problem re the pressure and discovered that there was not enough pressure in the house so had SGN here and came back on the 3rd to complete the job. Very pleased with the work and would recommend this firm without hesitation Magdalen Ogilvie

When my gas supplier told me my boiler was beyond repair, Scott did a site survey within 4 days and I had a new boiler the next day. The cost was reasonable, all inclusive and clearly explained. Communication about the job from the office by phone, email and text was the best I’ve ever seen from any business. Scott Findlay’s engineer was skilled, courteous and friendly and demonstrated how everything worked. A builder was needed but this was also organised promptly by Scott, and checked up on to make sure their contractor had done a good job. Scott registered the manufacturer’s warranty for me and provided their own guarantee of their work. I recommend Scot Findlay unreservedly for end to end service, reasonably priced, courteous and efficient work, quick response and absolute reliability.

We have used this company a few times - initially for a routine service of our ancient boiler, but more recently to replace the boiler for a more compact, efficient Worcester model. On each occasion when we've had people from this company in our house we've been thoroughly impressed by their care, attention to detail and professional service. Every person we've dealt with, from Claire in the office, Scott when he came to estimate for a new boiler and the engineers - Kevin, Simon and Kenny - we've been extremely happy with the friendly, meticulous work and the pride that they all take in their work. Everything was carefully explained to us and there was virtually no mess to clear up when they had finished. I have and will continue to recommend this company to friends looking for any plumbing/heating work done.

I was very pleased with all aspects of Scott Findlay Ltd's work and customer service. The initial assessment for new boiler installation was very helpful, especially as I have an awkward kitchen. The quote was a good price and there were no unexpected extras, I was kept well-informed at all points. The work was done promptly, the new boiler has a long guarantee and all was fitted with no mess or fuss. I would definitely use them again and would recommend them.