Senior Stairlifts Ltd

Had a stairlift removed. Very professional and friendly service. Carl that removed everything was amazing and very helpful. Would definitely recommend this company.

Steve W recently fitted my in-laws a stairlift. He arrived on time and was very polite. He explained exactly what he was going to do and answered all our questions. During fitting he kept mess to a minimum and tidied up after himself even offering to vacume. His demonstration of how the stairlift work was easy to understand and my in-laws and myself would highly recommend him.

I was in need of a very fast repair for my dad's existing stairlift as he was unable to get upstairs or downstairs without it. I called Darren in the afternoon, who was very helpful and he arranged an engineer to visit 1st call the next morning. The engineer came on time and found the motor to be unfixable and battery was also very poor (the unit was over 10 years old) Unfortunately, they don't repair motors, and instead switch out the whole carriage (chair/motor/battery etc) as a whole unit. This was quite expensive, but I needed it doing as soon as possible, and the engineers were able to get a replacement unit and fit it first thing the next day. A little glitch was sorted after a quick call to Sue. All communication with Senior Stairifts was very professional. They do what they say they will do and when they say they will do it. Unfortunately, my dad passed away just 2 weeks later, and so I contacted SS again to ask if they did a 'buy back' service, which they did. Again, very quickly and professionally, Sue organised an engineer (Carl - who was absolutely fantastic) to come and completely remove the lift and the rail. The removal was done within 30 minutes and Carl left the house like the lift had never been in. Very happy to recommend Senior Stairlifts to anyone who wants a professional, helpful company to install or remove a stairlift. Many thanks to all the team involved.

A stairlift already fitted to my new home had been clumsily removed by the previous owner's house-moving contractor and needed reinstallation with additional checking for completeness and safety . A call to the original supplier resulted in an dissatisfying and unhelpful response and demands for a hefty fee simply for checking its completeness before they would estimate a cost for reinstallation. Senior Stairlifts' response was, in contrast, friendly, empathic and professional throughout. They arranged a date for the work to be done without delay and at what I considered a reasonable and affordable overall cost. On the date arranged their engineer, Sean, phoned as planned to let me know this would be his last task of the day and to check that would not inconvenience me. It did not. Unfortunately after his arrival, the refitting task itself turned out to be more complex than expected due to the unit's inexpert removal and Sean was not able to complete the work until late evening! He nevertheless made no complaint and was diligent, patient and efficient throughout. The refitted stairlift works perfectly and has greatly improved my ease and safety of access to my first-floor home. In spite of all the problems Sean encountered and his very long day, the work was done within the agreed budget and without fuss or unnecessary inconvenience to me. Excellent work all round.

Called before visit, went smoothly, quick and efficient removal. Went above and beyond to help, great service, lovely friendly staff. Thank you so much Carl removals, top job.

Removed by Carl Removals excellent job, clean and tidy Prompt, arrived on time Very professional and friendly

Carl removals from Senior Stairlifts Ltd came out to remove an old stairlift. He arrived promptly on time after notifying me of his arrival time and carried out the work quickly and efficiently. He was professional, polite and friendly.

Carl from the removal team was bang on time, did his work efficiently and with smile, and was in and out in no time whatsoever

Having a complicated stair case I had spoken to a number of different companies before finding Senior Stair lifts. As soon as I started to explain the situation the response was so reassuring, immediately taking the initiative and finding a work around. It was a huge relief. From ordering to installing everything was seamless. Darren the engineer was amazing with my parents and so patient at explaining how things worked. All rubbish was taken away and everything was left immaculate. Thank you so much.