Saw 'Prestige Plumbers' advert in 'the Directory' and was reminded that we used them for a plumbing problem before and were happy to use them again. Sharon is the friendly voice on the phone to whom I explained our bathroom shower was uncomfortably hot despite being set to its coolest position. My phone call was on a Friday afternoon and she arranged for Michael to come and assess the problem on the following Monday afternoon. It was the thermostatic cartridge, but neither the shower nor the manual we had named the shower manufacturer. Michael took a photo and sent it to their supplier. He praised their supplier for being good at identifying these parts, which indeed they were. Sharon sent us the estimate, which we agreed to as we were really happy that there hadn't been any holdups/issues in identifying and supplying the part. Sharon promised they would come out the same day they received the part to fit it. As promised they phoned through to see if that afternoon was convenient to come and fit the part. Michael and colleague, James, turned up and fitted the part quite quickly, despite lack of familiarity with the position of shut-off valves, etc. It's important to say that they wore face masks throughout, as did I, to reciprocate the thoughtfulness (COVID protection for all of us). The bathroom/shower was left tidy. Happy with the speed, friendly and no-nonsense approach. Job done and cost as per estimate. We even got a discount for being senior citizens!