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Endorsed by Which?
Smart Home Charge
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First Floor, 36 Thorpe Wood Business Park,, Thorpe Wood,, Peterborough,, England, PE3 6SR View on map
Opening Hours
Today -
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
About
Smart Home Charge is the leading independent retailer and installer for EV chargers.
We exist to make EV charging simple. Whether that is helping you select the right home charge point for your electric car and installing it for you with one of our experienced engineers based across the UK, or just bringing a little clarity to life with an EV with our helpful guides and videos, we're confident we can help.
What makes us unique?
- High Quality - Rated Excellent on Trustpilot and Which? Trusted Trader endorsed
- Upfront and honest
- We handle all of the paperwork
- No confusing jargon
What we do
Electricians
- Electrical installations
Electric Vehicles
- Electric Vehicle Charging Points
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
33 reviews
Recommended
Recommended
by 97% of customers
Sort by
Cancellation fees even before you schedule a installation
Customer Service
Quality
Value
I wouldn’t recommend these at all. Some of the issues seem to be common with all installation companies. You go through the process of giving them all the information, you are forced to pay up front, and only then do you get told the installation date. In this case, the installation date was almost a month away. Octopus ended up being cheaper and could be installed within 2 weeks. When I tried to cancel with Smarthomecharge, they stung me with £55 cancellation fee and tried to charge me £15 to collect the charger, even though I hadn’t received it. They charge you if the DNO notification has been sent, but they send the notification before you have any idea of the installation date. I get that I am partially to blame, as the terms and conditions stated this, but it seems very underhanded. Clearly, it's just a way to get money off of people for nothing. It is worth noting that Octopus and others don’t practice such underhanded tactics.
Customer in Blackpool
, work completed
Great service, quick and simple process
Customer Service
Quality
Value
Plenty of info on the website which made choosing and ordering a charger really simple. The installation date was promptly arranged and everything went smoothly, with plenty of information and guidance on the process. The engineer who installed the unit was friendly and helpful - the whole process was handled well.
Customer in Buckinghamshire
, work completed
Recommended
Brilliant hassle-free EV charger installation
Customer Service
Quality
Value
Excellent customer experience from start to finish - the requested on-site photos and video prior to installation are a great idea. Communication was spot-on, right down to providing a map of the installers whereabouts on the day. Andrew was on time, friendly and did a professional and tidy job. Highly recommended, very happy with the whole process!
Customer in Leicestershire
, work completed
Recommended
Excellent service throughout
Customer Service
Quality
Value
Good communication and information throughout the process. The installer was careful, thorough and helpful. A very neat installation with which we are extremely pleased. Thank you
Customer in North Northamptonshire
, work completed
Recommended
Great service throughout
Customer Service
Quality
Value
From the first contact via internet to the installation everything was a breeze and all completed from start to finish within a week. On installation day Khan the installer arrived before allotted time and kept me informed on the status of the installation throughout. At the end of the installation he setup the phone app and completed a full demo on how the Easiee One charger and its support app works. 5 stars to Khan and Smart home charge.
Customer in West Midlands
, work completed
Recommended
Smooth and seamless experience
Customer Service
Quality
Value
I did quite a bit of market research on EV chargers and the installation options. I wanted to make sure I had the right charger for my car, good customer service and good value for money. I visited many websites and read many reviews and watched lots of YouTube videos. The amount of information was bewildering and it was difficult to know where to go for the best solution. However, Smart Home Charge kept coming up as a highly rated provider. The Smart Home Charge website was really helpful in helping me to choose the right charger for me. The level of information on the website is excellent and very easy to navigate through the options. Once I had selected the Ohme ePod and pressed the button to purchase, the communication from Smart Home Charge and the ease of processing the order was very good. They kept me informed through all the stages of the DNO notification and let me know what to expect. The installation itself followed within a couple of weeks, which was completed without a hitch. I was completely satisfied with Smart Home Charge and would highly recommend them to others.
Customer in South Yorkshire
, work completed
Recommended
Pain-free experience
Customer Service
Quality
Value
Box of materials arrived in advance so no problem on the day. Engineer arrived on time, communicated very well on what I wanted, completed the installation neatly and competently, got me going on the app - by the time he left the car was charging at full bore. What's not to like!
Customer in Monmouthshire
, work completed
Recommended
Ohme Home Pro Install
Customer Service
Quality
Value
Firstly, Smart Home Charge (SMH) use local firms for the installs, so this review will be in two parts. Contacted SMH via their website having looked at their charger options. Was able to provide the information they needed easily through various prompts, including a walk through video of the location and through to the consumer unit. All very easy to do. Initial quote didn't include a voucher we'd applied for some reason, but was able to email them back and that was then applied. Couldn't make the initial date they suggested for install, which was within a week of ordering, but was easy to ring and change to a new date. A large box arrived a few days later. On the day of the install, got a call to say the installer's van had broken down. Annoying but one of those things and they offered to do the install the following day which we couldn't do but they were easy to communicate with to sort a new date. For the install, was contacted by the local firm who were doing it to confirm on the day. When the engineer arrived, he asked about the items that had been delivered as he was concerned there wouldn't be an additional box and he'd need to go and get one, but it had been provided in the parcel from SMH. Engineer was polite and tidy and explained how everything worked when he finished. All in all, the whole process was very easy and efficient. Definitely recommended.
Customer in Greater Manchester
, work completed
Recommended
Charlie was in the top 1% of tradesmen. All their staff are good to deal with
Customer Service
Quality
Value
We have had contact with many people at Smart Home Charge and all have been very good to deal with (at around the same time we had dealt with others doing equivalent work who we clearly thought we could not trust). Charlie, who was the electrician who came to do the work, is one of the very best people who have ever done work in our house. His manner was exceptionally pleasant and his work was very neat and he showed great care with everything he did. We would be very pleased to have Charlie do more work for us. Charlie was punctual.
Customer in Berkshire
, work completed
Recommended
Won't honour quotation, failed to collect charger, won't refund my money
I placed an order via the Ohme website. They asked me to complete an online survey, and then gave me a quote for £1,453.20, including £253.20 of additional works. I accepted the quote and paid them the money. The charger was delivered, and I phoned them to see when I could expect the install. They then asked if I had got the trench dug yet. The quotation I had accepted said nothing about that requirement, and I was relying on the Ohme website, which promises "All-in-one package” and "We take care of everything, so that you don’t have to”. So of course I said that I wasn’t prepared to go ahead if they weren’t prepared to do the work they’d quoted for, and to collect the charger that had been delivered. They booked DPD Local , and I waited in for the collection, which never came — instead the DPD tracking said "Your collection did not take place as the Pickup Point was closed”. Having gone to some inconvenience to let them recover a charger that should never have been delivered to me in the first place, I am not prepared to do so again. I am more than willing to make the charger available for collection, at a specific pre-arranged time that is convenient for me, or at their risk to leave it outside on the day of collection. Meanwhile, they still have my money.
Customer in Flintshire
(Reviewer did not use service)