Smart Home Charge

Thank you for your review. I'm sorry to hear of your disappointment. We do offer other payment options, including pay monthly. When a customer makes payment, the charger and materials are dispatched next day so a high percentage value of the goods are received shortly after payment. The installation date provided was around three weeks after payment, which with the Christmas period and public holidays, is a reasonable lead time. Regarding the cancellation fee, this is to cover reasonable costs for any work completed up to the installation, such as the survey, installation assessment, and DNO notification. This is made very clear on the quote page before you pay. If cancellation is made before we complete these significant works, then a full refund would be offered. In your case, you had cancelled after these works were done and after you had accepted your appointment date. I note in your review you suggest other companies don't have terms such as these, including Octopus Energy. This is incorrect and in fact Octopus have extremely similar terms for their EV charger customers, including reserving the right to charge reasonable costs when a customer cancels. https://octopus.energy/services/ev-installation-terms-and-conditions/ I understand your wish to cancel if a competitor has offered an earlier date, but given the work we had already completed up to that point it is completely reasonable for a business to charge a cancellation fee to cover this. I wish you all the best