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Endorsed by Which? Trusted Traders

Stuart Thompson T/A SMT Aerial & Satellite Services

Profile thumb van 1
5.0

118 Reviews

Opening Hours
Today - 09:00–20:00
  • Monday 09:00–20:00
  • Tuesday 09:00–20:00
  • Wednesday 09:00–20:00
  • Thursday 09:00–20:00
  • Friday 09:00–20:00
  • Saturday 09:00–18:00
  • Sunday - Closed

Organisations and Awards

Apr 2019

About

We are a Local independent Family run Business that has been established since 2002. We are based in Andover and cover Andover, Winchester, Romsey, Salisbury, Amesbury and all villages in-between, though we do travel further when our clients know we are the right Installers for the job.

The Company is run by Stuart Thompson an ex-forces radio operator for the 1st Royal Tank Regiment. He has over 20 years in Radio/Telecoms industry’s.

We are fully insured and all our work comes complete with 12 months guarantee on parts and Labour.

What we do

  • Aerial and satellite installers

  • Telephone Engineer

    • Ethernet Cabling
  • Alarm and security equipment installers

    • CCTV installation
  • More Services

    • data cabling

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
118 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Very Professional Service at a Reasonable price
Customer Service
Quality
Value
Called SMT Aerials after suffering reception problems with the TV's in the house and seeing his positive reviews on Which Trusted trader. He was able to attend within a few hours on a Saturday morning and provided a highly professional service at a very reasonable cost. He immediatly identified the problem and swiftly replaced a very old TV aerial and amplifier with the minimum of fuss. Carried out proper checks to ensure that everything was working properly. Would highly recommend him and would have no hesitation in using his services again or recommending him to others.
Customer in Hampshire Posted on 27/11/2021 , work completed 27/11/2021
Renew tv aerial and more
Customer Service
Quality
Value
Quality of work first-rate. Cost as per agreed quote. Extraordinarily nimble accessing complex roof structure. Able to (literally) think on his feet 30ft above ground – trader took great pride in his work. Clear communication by email and face to face. Responded quickly - on-site in two days. Flexible approach demonstrated. Punctual. Respected my property and tidied up after himself. Trader well recommended.
Customer in Posted on 28/09/2021 , work completed 24/09/2021
Excellent tradesman.
Customer Service
Quality
Value
Stuart arrived within the time frame that he gave me and had the courtesy to phone me twenty minutes prior to his arrival. The problem with the television was that I could only receive two channels. Stuart was able to detect the source of the problem quickly and replaced and fitted the mainmast amplifier in a more convenient location in the house. His pricing was transparent and competitive. I can thoroughly recommend him; a very professional service.
Customer in Wiltshire Posted on 16/09/2021 , work completed 15/09/2021
Great bloke, great company.
Customer Service
Quality
Value
Really impressed with Stuart. Very good price, great communication and only took him 20 minutes, can’t recommended enough.
Customer in Hampshire Posted on 08/09/2021 , work completed 08/09/2021
Speedy and Great Service
Customer Service
Quality
Value
We moved into a new home to find we had no tv aerial. Stuart came out at his earliest possible time and in no time at all our little one has Peppa Pig and Simon the Rabbit on the TV. He was also happy to remove the old Sat dish from the front of the building and dispose of it. Thank you for such an easy process.
Customer in Hampshire Posted on 02/08/2021 , work completed 02/08/2021
Excellent customer service and work standard from start to finish
Customer Service
Quality
Value
Highly recommend Stu for his standard of work, great communication and integrity while on the job. No bluffing or blather, just straight-up solid advice and products. He reviewed our requirements for an aerial and booster in the loft, checked all of the aerial sockets in the house and made sure everything worked as it should. Absolutely first class with no complaints. Thanks, Stu, will have no hesitation in engaging with you again. Quick note - he works better with a cup of tea on the job, so be sure to offer him one!
Customer in Hampshire Posted on 28/07/2021 , work completed 28/07/2021
Satellite Dish
Customer Service
Quality
Value
Prompt service from a friendly efficient tradesman. Good quick installation of Sat dish which provided tv signal to our two TVs following our move to Andover.
Dave in Hampshire Posted on 28/06/2021 , work completed 28/06/2021
The trader replied (on 28/07/2021)
Thank you for the great review. Stuart
Fantastic service
Customer Service
Quality
Value
Fantastic service from beginning to end. He explained everything he had to do. Very friendly. Would highly recommend.
Kellie in Hampshire Posted on 20/05/2021 , work completed 20/05/2021
The trader replied (on 28/07/2021)
Thank you for the great review. Stuart
Professional and knowledgeable aerial installer
Customer Service
Quality
Value
Stuart is a really friendly and helpful person that clearly knows his business of TV installation. He provided a full explanation of the options and made clear logical recommendations. I wouldn't hesitate to use him again or recommend him to others, although I think he has done such a good job I probably wont need to!
Neil in Wiltshire Posted on 19/05/2021 , work completed 19/05/2021
The trader replied (on 28/07/2021)
Thank you for the great review. Stuart
Exceptional Service
Customer Service
Quality
Value
We have a Victoria three-storey house with decorative roof finials, and Stuart could not rule out causing damage to the finials with his ladders, but came up with a perfectly acceptable solution, fixing the aerial on a long pole to the rear of the property. He gave us a clear, itemised quotation for all the materials needed for the work, and also recommended deterrent bird spikes, which would not have occurred to me. The date and time were agreed with him for installation. He rang me to keep me updated on progress and arrived when he said he would. Despite wet and miserable conditions, he installed the aerial, aligned and tested its signal, and explained exactly what he had done. He ran three cables into the house for individual TV points, and then tested them to ensure they were working properly. An additional amplifier was also put in to give optimum signal strength. Stuart worked quickly, was clean and tidy and polite. His quotation was very reasonable and, even though he needed to use an additional piece of equipment, he refused to charge me for it because he hadn't included it in his quotation. His work is guaranteed for 12 months; customer service second to none. I am 100% satisfied with what he did, and wouldn't hesitate to use him again if necessary or to recommend him wholeheartedly.
Customer in Hampshire Posted on 07/05/2021 , work completed 06/05/2021
The trader replied (on 28/07/2021)
Thank you for the great review. Stuart