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Trusted Traders

Stuart Thompson T/A SMT Aerial & Satellite Services

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5.0

96 Reviews

Opening Hours
Today - 09:00–20:00
  • Monday 09:00–20:00
  • Tuesday 09:00–20:00
  • Wednesday 09:00–20:00
  • Thursday 09:00–20:00
  • Friday 09:00–20:00
  • Saturday 09:00–18:00
  • Sunday - Closed

Organisations and Awards

Apr 2019

About

We are a Local independent Family run Business that has been established since 2002. We cover Andover, Winchester, Romsey, Salisbury, Amesbury and all villages in-between, though we do travel further when our clients know we are the right Installers for the job.

The Company is run by Stuart Thompson an ex-forces radio operator for the 1st Royal Tank Regiment. He has over 24 years in Radio/Telecoms industry’s.

We are approved by the governing Body for the Aerial Industry, The Confederation of Aerial Industries (www.cai.org.uk). All our work comes complete with 12 months guarantee on all parts and Labour.

What we do

  • Aerial and satellite installers

  • Telephone Engineer

    • Ethernet Cabling
  • Alarm and security equipment installers

    • CCTV installation
  • More Services

    • data cabling

Customer reviews

5.0
96 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Competitive Quote & Excellent Work
Customer Service
Quality
Value
Stuart Thompson was recommended to me to replace my external roof-top TV aerial with a new aerial inside my roof-space (I had problems with pigeons using the roof-top aerial as a perch and pooping all over my patio). Stuart was happy to assess whether an interior aerial would receive a strong enough signal before commencing the work and starting his paid time (rather than me having to pay a hefty call-out charge for a possible no-go situation). His quote was competitive and the work was complete within an hour, including him removing the old, external aerial down and taking it away for disposal/recycling. All the while, Stuart gave a friendly and tidy service - I have no hesitation in recommending him for this type of work. Thank you Stuart!
Customer in Hampshire Posted on 17/08/2020 , work completed 14/08/2020
Satellite Dish Installation
Customer Service
Quality
Value
Chose SMT Andover from a good web page. Stuart Thompson responded quickly to emails and gave an acceptable quote for a new satellite dish and installation. Arrived at appointed time and gave sound advice on siting before commencement of work. Installation completed satisfactorily and to quoted cost. Recommended.
Customer in Hampshire Posted on 17/07/2020 , work completed 13/07/2020
Great high quality work
Customer Service
Quality
Value
Stuart was fantastic to deal with all the way through. He did a really high quality job and was extremely good value. I would hugely recommend him to anyone needing any aerial work done.
Customer in Hampshire Posted on 08/07/2020 , work completed 08/07/2020
The trader replied (on 25/07/2020)
Thank you so much. Stuart
Great service
Customer Service
Quality
Value
I rang Stuart on Wednesday morning to enquire about him fixing a TV aerial - he arrived that afternoon to assess the job, explain what the options were and give us an estimate. He then turned up at the agreed time the next day and completed the job with no fuss, to the required standard and within the estimated cost. All in all a fantastic service from a really trustworthy guy. I would thoroughly recommend him to anyone. Thanks Stuart!
Customer in Hampshire Posted on 25/06/2020 , work completed 25/06/2020
The trader replied (on 16/07/2020)
Thank you for the great review, its appreciated.
Great work, all explained, from start to finish.
Customer Service
Quality
Value
Rang Stuart in the morning and explained my problem. He arrived next day on time and told me what he intended to do to solve my problem. Off he went. Next time I saw him, he said that it was all finished, and I could have a look if I wanted. He asked to borrow the vacuum, which we gave, reluctantly, when all finished, and paid for, he left. All I have is the invoice, tidy house and a few TVs that actually work. Amazing.
Customer in Hampshire Posted on 05/06/2020 , work completed 20/06/2001
The trader replied (on 12/06/2020)
Thank you for the great review, its appreciated.
Great service and very knowledgable
Customer Service
Quality
Value
I called Stuart on a Friday afternoon and he came to set up my new BT broadband connection. The house is very new and the service hadn't been installed before so there were no existing connections in the house. Stuart. He diagnosed that no aerial was connected, checked in the loft and found a basic set up. Installed a4 way signal amplifier and then connected the phone line and set up the broadband from there. Really impressed with his professionalism and his ability to communicate what the issues were and how he was gong to fix them .Overall installation was about an hour and submitted his invoice at the end of his call. Brilliant service!
Customer Posted on 01/06/2020 , work completed 01/06/2020
The trader replied (on 03/06/2020)
Many thanks for the good review and the work. Stuart
Excellent job, fast turnaround.
Customer Service
Quality
Value
I called Stuart in the morning to fit a loft aerial. He was with us by mid-afternoon and did an excellent, quality job, at a very fair price. He had all the parts he needed and the job was finished, done and dusted within 2 hours. I would have no hesitation recommending SMT Aerials.
Customer in Hampshire Posted on 11/05/2020 , work completed 07/05/2020
The trader replied (on 22/05/2020)
Thank you for the great review. Stuart
Aerial work
Customer Service
Quality
Value
We had a problem with the poor work that had previously been done on our TV aerial connections in the house. Stuart sorted it all out quickly and with no fuss. He was very helpful and made sure we were entirely happy before he left. Also more than reasonable price for all the work
Customer in Hampshire Posted on 04/02/2020 , work completed 04/02/2020
The trader replied (on 02/04/2020)
Thank you for the review and the work. Stuart
Responsive & excellent service
Customer Service
Quality
Value
After recent bad weather we lost the majority of our TV transmission on our Freesat boxes. Stuart quickly established that the weak signal was due to corrosion and water damage to the LNB on the dish and immediately replaced the faulty component. He retuned the two affected TVs and we now have many more channels than we really need! Stuart provides a 12 month warranty on the labour and the new LNB. Job well done and at reasonable cost.
Customer in Hampshire Posted on 30/01/2020 , work completed 30/01/2020
The trader replied (on 03/02/2020)
Thank you very much for the review, its appreciated.
Great Job and Fast Response
Customer Service
Quality
Value
Stuart did a great job taking down my tv aerial, which was on its last legs due to recent strong winds and with it also being awkwardly positioned too. A new aerial was installed and again Stuart did a nice of job of it and left everything neat and tidy.
Customer in Hampshire Posted on 28/01/2020 , work completed 21/01/2020
The trader replied (on 03/02/2020)
Thank you very much for the review, its appreciated.