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Trusted Traders

Stuart Thompson T/A SMT Aerial & Satellite Services

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5.0

107 Reviews

Opening Hours
Today - 09:00–20:00
  • Monday 09:00–20:00
  • Tuesday 09:00–20:00
  • Wednesday 09:00–20:00
  • Thursday 09:00–20:00
  • Friday 09:00–20:00
  • Saturday 09:00–18:00
  • Sunday - Closed

Organisations and Awards

Apr 2019

About

We are a Local independent Family run Business that has been established since 2002. We are based in Andover and cover Andover, Winchester, Romsey, Salisbury, Amesbury and all villages in-between, though we do travel further when our clients know we are the right Installers for the job.

The Company is run by Stuart Thompson an ex-forces radio operator for the 1st Royal Tank Regiment. He has over 20 years in Radio/Telecoms industry’s.

We are fully insured and all our work comes complete with 12 months guarantee on parts and Labour.

What we do

  • Aerial and satellite installers

  • Telephone Engineer

    • Ethernet Cabling
  • Alarm and security equipment installers

    • CCTV installation
  • More Services

    • data cabling

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
107 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Review aerial & Remove old aerial
Customer Service
Quality
Value
Contacted SMT requesting that they review the aerial configuration and remove old H type aerial. SMT arrived on time, reviewed set up as requested, advised no need to replace YAG aerial. I confirmed old H type aerial was redundant and removed. All work was done quickly and efficiently.
Customer in Hampshire Posted on 17/03/2021 , work completed 16/03/2021
Amazing Service!
Customer Service
Quality
Value
I moved into a new build on 26 Feb and wasn’t able to get any terrestrial channels in my TV or free view box. After some calls on Monday, I found out that the aerial wasn’t live. I called Stuart and he agreed to fit me in after his calls but couldn’t guarantee what time that would be. He called me just after 1 pm and said he would be here just after 2 pm. He arrived and was friendly and quickly got the aerial installed and then checked all the sockets in the house. He even taught me how to tune my TV properly! I would highly recommend Stuart and will use him again if the need arises.
Jo in Hampshire Posted on 02/03/2021 , work completed 01/03/2021
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
Stuart Thompson, SMT Aerial and Satellite Services.
Customer Service
Quality
Value
5 stars! I had terrible reception on all my tenants TV's. I made an appointment with Stuart easily over the phone. Stuart was at my door exactly when he said he would be and within an hour and a half he has solved the problem and now all the TV's are working perfectly. He then charged me an extremely reasonable amount which I was very happy to pay. I would have no hesitation at all recommending Stuart.
Customer in Hampshire Posted on 25/01/2021 , work completed 25/01/2021
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
Fabulous Service - Highly Recommended!
Customer Service
Quality
Value
Very speedy, great value for money and a pleasure to deal with. Excellent communication from the first phone call and we couldn't have asked for a better service. Peace is restored in our house now the satellite dish is working properly - thank you Stuart!
Customer in Hampshire Posted on 22/01/2021 , work completed 22/01/2021
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
Fast, efficient service.
Customer Service
Quality
Value
After temporarily losing reception, Stuart offered an emergency call-out during the holiday period to sort things out. As it turned out, our reception was only a temporary fault, so by mutual agreement, he gave us an alternative appointment (only a week later) so that he could remain available for those in real need. When he did come to see us he gave as great advice, which meant that he repaired rather than replaced our aerial, saving us money. He also installed 2 tv sockets for us. Throughout, he was courteous, polite, and ensured he created a minimal disturbance. He made a point of cleaning up after himself and remained Covid secure throughout. Fast, cost-effective, and above all professional service. Good, old fashioned values! We can highly recommend his service.
Customer in Wiltshire Posted on 06/01/2021 , work completed 06/01/2021
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
Very satisfactory work for us
Customer Service
Quality
Value
Stuart responded to our enquiry immediately and came on time on the arranged date to put up a double freeview aerial on the roof. He talked over the best way to do it and finished the work excellently and very quickly. No fuss!. He tuned it all in and also helped set up a set-top box that arrived that day, with no extra charge. His costs were very reasonable and we would certainly recommend him.
Customer in Hampshire Posted on 28/12/2020 , work completed 11/12/2020
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
SMT are fantastic and their service is on another level!
Customer Service
Quality
Value
Wow, what service! We had no TV aerial in our new build and within an hour of calling SMT, Stuart was over and in our loft installing our new aerial. I would 100% highly recommend SMT to anyone considering aerial/ satellite installations. We did not expect the top quality work and service Stuart carried out, especially on the day of us calling him. He is a great bloke and very considerate whilst carrying out the work. He made sure the job was done in a Covid safe manner, was extremely polite, very reassuring and ensured not a single spec of dirt or mark were left after his work. Stuart guarantees 100% signal and only left once all had been tested and our TV's were tuned and working, he even made us up some decent cables we didn't have for connecting up the TV's. We are now enjoying TV throughout our new home and the signal is the best! Thank you, Stuart, for your hard work and top quality service! To everyone reading SMT reviews. Use their services you will not regret it!
George T in Andover, Posted on 16/12/2020 , work completed 16/12/2020
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
Fast, reliable, courteous service.
Customer Service
Quality
Value
I have no hesitation in recommending Stuart. He replied promptly to my enquiry and kept me updated as soon as he was unavoidably delayed. He worked quickly and efficiently and sorted the problem effectively. He tidied up after himself. He did not take the opportunity to relocate my aerial, which he could have done, so generating more business for himself and I feel I had value for money. 10/10.
Customer in Wiltshire Posted on 15/12/2020 , work completed 15/12/2020
The trader replied (on 15/12/2020)
Thank you for the review, its appreciated.
An exemplary experience
Customer Service
Quality
Value
We had problems on all TVs with sound and vision breaking up. Stuart arrived the day after my call and immediately recognised the problem - antiquated equipment. He recommended replacing the amplifier and aerial, and re-tuning the sets. All this was done in an hour. Reception is now perfect (and sharper than before), and more channels are accessible.
Customer in Hampshire Posted on 10/12/2020 , work completed 09/12/2020
The trader replied (on 15/12/2020)
Thank you very much, its appreciated.
Fast and efficient
Customer Service
Quality
Value
I have no hesitation in recommending SMT Aerial & Satellite Services. Very quick response, highly efficient fixing and a tidy workman.
Customer in Hampshire Posted on 14/11/2020 , work completed 13/11/2020
The trader replied (on 26/11/2020)
Thank you very much, its appreciated.