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Trusted Traders

Stuart Thompson T/A SMT Aerial & Satellite Services

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5.0

103 Reviews

Opening Hours
Today -
  • Monday 09:00–20:00
  • Tuesday 09:00–20:00
  • Wednesday 09:00–20:00
  • Thursday 09:00–20:00
  • Friday 09:00–20:00
  • Saturday 09:00–18:00
  • Sunday - Closed

Organisations and Awards

Apr 2019

About

We are a Local independent Family run Business that has been established since 2002. We cover Andover, Winchester, Romsey, Salisbury, Amesbury and all villages in-between, though we do travel further when our clients know we are the right Installers for the job.

The Company is run by Stuart Thompson an ex-forces radio operator for the 1st Royal Tank Regiment. He has over 24 years in Radio/Telecoms industry’s.

We are approved by the governing Body for the Aerial Industry, The Confederation of Aerial Industries (www.cai.org.uk). All our work comes complete with 12 months guarantee on all parts and Labour.

What we do

  • Aerial and satellite installers

  • Telephone Engineer

    • Ethernet Cabling
  • Alarm and security equipment installers

    • CCTV installation
  • More Services

    • data cabling

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
103 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Fast, efficient service.
Customer Service
Quality
Value
After temporarily losing reception, Stuart offered an emergency call-out during the holiday period to sort things out. As it turned out, our reception was only a temporary fault, so by mutual agreement, he gave us an alternative appointment (only a week later) so that he could remain available for those in real need. When he did come to see us he gave as great advice, which meant that he repaired rather than replaced our aerial, saving us money. He also installed 2 tv sockets for us. Throughout, he was courteous, polite, and ensured he created a minimal disturbance. He made a point of cleaning up after himself and remained Covid secure throughout. Fast, cost-effective, and above all professional service. Good, old fashioned values! We can highly recommend his service.
Customer in Wiltshire Posted on 06/01/2021 , work completed 06/01/2021
Very satisfactory work for us
Customer Service
Quality
Value
Stuart responded to our enquiry immediately and came on time on the arranged date to put up a double freeview aerial on the roof. He talked over the best way to do it and finished the work excellently and very quickly. No fuss!. He tuned it all in and also helped set up a set-top box that arrived that day, with no extra charge. His costs were very reasonable and we would certainly recommend him.
Customer in Hampshire Posted on 28/12/2020 , work completed 11/12/2020
SMT are fantastic and their service is on another level!
Customer Service
Quality
Value
Wow, what service! We had no TV aerial in our new build and within an hour of calling SMT, Stuart was over and in our loft installing our new aerial. I would 100% highly recommend SMT to anyone considering aerial/ satellite installations. We did not expect the top quality work and service Stuart carried out, especially on the day of us calling him. He is a great bloke and very considerate whilst carrying out the work. He made sure the job was done in a Covid safe manner, was extremely polite, very reassuring and ensured not a single spec of dirt or mark were left after his work. Stuart guarantees 100% signal and only left once all had been tested and our TV's were tuned and working, he even made us up some decent cables we didn't have for connecting up the TV's. We are now enjoying TV throughout our new home and the signal is the best! Thank you, Stuart, for your hard work and top quality service! To everyone reading SMT reviews. Use their services you will not regret it!
George T in Andover, Posted on 16/12/2020 , work completed 16/12/2020
Fast, reliable, courteous service.
Customer Service
Quality
Value
I have no hesitation in recommending Stuart. He replied promptly to my enquiry and kept me updated as soon as he was unavoidably delayed. He worked quickly and efficiently and sorted the problem effectively. He tidied up after himself. He did not take the opportunity to relocate my aerial, which he could have done, so generating more business for himself and I feel I had value for money. 10/10.
Customer in Wiltshire Posted on 15/12/2020 , work completed 15/12/2020
The trader replied (on 15/12/2020)
Thank you for the review, its appreciated.
An exemplary experience
Customer Service
Quality
Value
We had problems on all TVs with sound and vision breaking up. Stuart arrived the day after my call and immediately recognised the problem - antiquated equipment. He recommended replacing the amplifier and aerial, and re-tuning the sets. All this was done in an hour. Reception is now perfect (and sharper than before), and more channels are accessible.
Customer in Hampshire Posted on 10/12/2020 , work completed 09/12/2020
The trader replied (on 15/12/2020)
Thank you very much, its appreciated.
Fast and efficient
Customer Service
Quality
Value
I have no hesitation in recommending SMT Aerial & Satellite Services. Very quick response, highly efficient fixing and a tidy workman.
Customer in Hampshire Posted on 14/11/2020 , work completed 13/11/2020
The trader replied (on 26/11/2020)
Thank you very much, its appreciated.
Bad / no TV Signal - Re-cabling from aerial
Customer Service
Quality
Value
I have no hesitation in recommending Stuart. We called him a week ago, he turned up on time, saw the problem, gave us a choice of options to resolve the very intermittent picture and loss of TV channels we experienced, and did not push for the most complex/expensive solution (replacing whole aerial and cabling), but did give us an estimate of what this might cost. He had the required spares/new equipment in his van (coaxial cable, splitter boxes, terminations, etc. etc.) to immediately fix our problem then and there. Very quick work, good price, efficient, friendly and courteous, and explained clearly what he was doing/had done. Re-tuned our TVs and also removed annoying "New Channels Found" messages that always appears. Invoiced then and there and delighted to pay. All wrapped up in an hour.
Customer in Hampshire Posted on 04/11/2020 , work completed 04/11/2020
The trader replied (on 09/11/2020)
Thank you very much.
Competitive Quote & Excellent Work
Customer Service
Quality
Value
Stuart Thompson was recommended to me to replace my external roof-top TV aerial with a new aerial inside my roof-space (I had problems with pigeons using the roof-top aerial as a perch and pooping all over my patio). Stuart was happy to assess whether an interior aerial would receive a strong enough signal before commencing the work and starting his paid time (rather than me having to pay a hefty call-out charge for a possible no-go situation). His quote was competitive and the work was complete within an hour, including him removing the old, external aerial down and taking it away for disposal/recycling. All the while, Stuart gave a friendly and tidy service - I have no hesitation in recommending him for this type of work. Thank you Stuart!
Customer in Hampshire Posted on 17/08/2020 , work completed 14/08/2020
The trader replied (on 09/11/2020)
Thank you very much.
Satellite Dish Installation
Customer Service
Quality
Value
Chose SMT Andover from a good web page. Stuart Thompson responded quickly to emails and gave an acceptable quote for a new satellite dish and installation. Arrived at appointed time and gave sound advice on siting before commencement of work. Installation completed satisfactorily and to quoted cost. Recommended.
Customer in Hampshire Posted on 17/07/2020 , work completed 13/07/2020
The trader replied (on 09/11/2020)
Thank you very much.
Great high quality work
Customer Service
Quality
Value
Stuart was fantastic to deal with all the way through. He did a really high quality job and was extremely good value. I would hugely recommend him to anyone needing any aerial work done.
Customer in Hampshire Posted on 08/07/2020 , work completed 08/07/2020
The trader replied (on 25/07/2020)
Thank you so much. Stuart