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Endorsed by Which? Trusted Traders

Stuart Thompson T/A SMT Aerial & Satellite Services

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5.0

112 Reviews

Opening Hours
Today - 09:00–20:00
  • Monday 09:00–20:00
  • Tuesday 09:00–20:00
  • Wednesday 09:00–20:00
  • Thursday 09:00–20:00
  • Friday 09:00–20:00
  • Saturday 09:00–18:00
  • Sunday - Closed

Organisations and Awards

Apr 2019

About

We are a Local independent Family run Business that has been established since 2002. We are based in Andover and cover Andover, Winchester, Romsey, Salisbury, Amesbury and all villages in-between, though we do travel further when our clients know we are the right Installers for the job.

The Company is run by Stuart Thompson an ex-forces radio operator for the 1st Royal Tank Regiment. He has over 20 years in Radio/Telecoms industry’s.

We are fully insured and all our work comes complete with 12 months guarantee on parts and Labour.

What we do

  • Aerial and satellite installers

  • Telephone Engineer

    • Ethernet Cabling
  • Alarm and security equipment installers

    • CCTV installation
  • More Services

    • data cabling

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
112 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Satellite Dish
Customer Service
Quality
Value
Prompt service from a friendly efficient tradesman. Good quick installation of Sat dish which provided tv signal to our two TVs following our move to Andover.
Dave in Hampshire Posted on 28/06/2021 , work completed 28/06/2021
The trader replied (on 28/07/2021)
Thank you for the great review. Stuart
Fantastic service
Customer Service
Quality
Value
Fantastic service from beginning to end. He explained everything he had to do. Very friendly. Would highly recommend.
Kellie in Hampshire Posted on 20/05/2021 , work completed 20/05/2021
The trader replied (on 28/07/2021)
Thank you for the great review. Stuart
Professional and knowledgeable aerial installer
Customer Service
Quality
Value
Stuart is a really friendly and helpful person that clearly knows his business of TV installation. He provided a full explanation of the options and made clear logical recommendations. I wouldn't hesitate to use him again or recommend him to others, although I think he has done such a good job I probably wont need to!
Neil in Wiltshire Posted on 19/05/2021 , work completed 19/05/2021
The trader replied (on 28/07/2021)
Thank you for the great review. Stuart
Exceptional Service
Customer Service
Quality
Value
We have a Victoria three-storey house with decorative roof finials, and Stuart could not rule out causing damage to the finials with his ladders, but came up with a perfectly acceptable solution, fixing the aerial on a long pole to the rear of the property. He gave us a clear, itemised quotation for all the materials needed for the work, and also recommended deterrent bird spikes, which would not have occurred to me. The date and time were agreed with him for installation. He rang me to keep me updated on progress and arrived when he said he would. Despite wet and miserable conditions, he installed the aerial, aligned and tested its signal, and explained exactly what he had done. He ran three cables into the house for individual TV points, and then tested them to ensure they were working properly. An additional amplifier was also put in to give optimum signal strength. Stuart worked quickly, was clean and tidy and polite. His quotation was very reasonable and, even though he needed to use an additional piece of equipment, he refused to charge me for it because he hadn't included it in his quotation. His work is guaranteed for 12 months; customer service second to none. I am 100% satisfied with what he did, and wouldn't hesitate to use him again if necessary or to recommend him wholeheartedly.
Customer in Hampshire Posted on 07/05/2021 , work completed 06/05/2021
The trader replied (on 28/07/2021)
Thank you for the great review. Stuart
Fast and friendly service
Customer Service
Quality
Value
Great service from start to finish. Replied promptly to my initial enquiry and came out to see us the following morning. Resolved our issue and very impressed with the quality of the service all round. 5/5.
Customer in Hampshire Posted on 21/04/2021 , work completed 21/04/2021
The trader replied (on 29/07/2021)
Thank you very much. Stuart
Review aerial & Remove old aerial
Customer Service
Quality
Value
Contacted SMT requesting that they review the aerial configuration and remove old H type aerial. SMT arrived on time, reviewed set up as requested, advised no need to replace YAG aerial. I confirmed old H type aerial was redundant and removed. All work was done quickly and efficiently.
Customer in Hampshire Posted on 17/03/2021 , work completed 16/03/2021
The trader replied (on 28/07/2021)
Thank you for the great review. Stuart
Amazing Service!
Customer Service
Quality
Value
I moved into a new build on 26 Feb and wasn’t able to get any terrestrial channels in my TV or free view box. After some calls on Monday, I found out that the aerial wasn’t live. I called Stuart and he agreed to fit me in after his calls but couldn’t guarantee what time that would be. He called me just after 1 pm and said he would be here just after 2 pm. He arrived and was friendly and quickly got the aerial installed and then checked all the sockets in the house. He even taught me how to tune my TV properly! I would highly recommend Stuart and will use him again if the need arises.
Jo in Hampshire Posted on 02/03/2021 , work completed 01/03/2021
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
Stuart Thompson, SMT Aerial and Satellite Services.
Customer Service
Quality
Value
5 stars! I had terrible reception on all my tenants TV's. I made an appointment with Stuart easily over the phone. Stuart was at my door exactly when he said he would be and within an hour and a half he has solved the problem and now all the TV's are working perfectly. He then charged me an extremely reasonable amount which I was very happy to pay. I would have no hesitation at all recommending Stuart.
Customer in Hampshire Posted on 25/01/2021 , work completed 25/01/2021
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
Fabulous Service - Highly Recommended!
Customer Service
Quality
Value
Very speedy, great value for money and a pleasure to deal with. Excellent communication from the first phone call and we couldn't have asked for a better service. Peace is restored in our house now the satellite dish is working properly - thank you Stuart!
Customer in Hampshire Posted on 22/01/2021 , work completed 22/01/2021
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
Fast, efficient service.
Customer Service
Quality
Value
After temporarily losing reception, Stuart offered an emergency call-out during the holiday period to sort things out. As it turned out, our reception was only a temporary fault, so by mutual agreement, he gave us an alternative appointment (only a week later) so that he could remain available for those in real need. When he did come to see us he gave as great advice, which meant that he repaired rather than replaced our aerial, saving us money. He also installed 2 tv sockets for us. Throughout, he was courteous, polite, and ensured he created a minimal disturbance. He made a point of cleaning up after himself and remained Covid secure throughout. Fast, cost-effective, and above all professional service. Good, old fashioned values! We can highly recommend his service.
Customer in Wiltshire Posted on 06/01/2021 , work completed 06/01/2021
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart