Endorsed by Which?

SMT Aerial & Satellite Services

5.0

141 Reviews

Opening Hours
Today -
  • Monday 08:00–20:00
  • Tuesday 08:00–20:00
  • Wednesday 08:00–20:00
  • Thursday 08:00–20:00
  • Friday 08:00–20:00
  • Saturday 08:00–20:00
  • Sunday - Closed

Organisations and Awards

Apr 2019

About

We are a Local independent Family run Business that has been established since 2002. We are based in Andover and cover Andover, Winchester, Romsey, Salisbury, Amesbury and all villages in-between, though we do travel further when our clients know we are the right Installers for the job.

The Company is run by Stuart Thompson an ex-forces radio operator for the 1st Royal Tank Regiment. He has over 20 years in Radio/Telecoms industry’s.

We are fully insured and all our work comes complete with 12 months guarantee on parts and Labour.

What we do

  • Aerial and satellite installers

  • Telephone Engineer

    • Ethernet Cabling
  • Alarm and security equipment installers

    • CCTV installation
  • More Services

    • data cabling

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
141 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Couldn't fault the work of Stuart. Hopefully I won't need any other work done, but if I do then I will definitely get in touch with SMT again.
Customer Service
Quality
Value
I got in contact with Stuart on Tuesday night. He was out to do the job on Thursday afternoon. He installed a European satellite dish for me. He was polite, friendly and clearly knows his job. What I especially liked about him was the fact that he is obviously a very caring guy. We had a good chat about the future of satellite telly and we both agreed that satellite is a very reliable service and that people will be left out without it. I'd highly recommend Stuart, not just for his speedy response, but also for his excellent work and for his friendly approach. The installation wasn't cheap, but it wasn't the most expensive either. Most of all it wasn't a rip off! You get what you pay for and paying for Stuart is worth every penny.
Customer in Wiltshire Posted on 01/08/2024 , work completed 01/08/2024
The trader replied (on 02/08/2024)
Thank you so much for the kind review. Stuart
Went above and beyond
Customer Service
Quality
Value
Stuart came out to sort a problem with our new Freesat box within an hour of me calling him AND it was a SUNDAY! Problem sorted quickly and professionally; I can’t rate this service highly enough. Thanks Stuart 👍
Customer in Hampshire Posted on 16/06/2024 , work completed 16/06/2024
The trader replied (on 25/06/2024)
Thank you so much
Reliable, friendly, tidy, got the job done
Customer Service
Quality
Value
Stuart answered his phone on the first try, arranged to call 2 days later and re-route our broadband cable. Kept us informed when he was a little delayed. He is pleasant and cheery, quickly ascertained what we needed doing and got the job done in a clean and tidy manner. This is the second time we have used his services, and would definitely recommend him to others. Wish all tradespeople were so reliable.
Customer in Hampshire Posted on 16/05/2024 , work completed 16/05/2024
The trader replied (on 16/05/2024)
Thank you so much and thanks for the work.
Always very happy with Stuart's work
Customer Service
Quality
Value
We first met Stuart in 2012 and he has done various jobs for us since, from wall0-mounting new TV, installing new broadband, and installing Starlink. He is always punctual, efficient and a pleasure to have around. Would have no hesitation in recommending him (and have done so to various friends numerous times).
Customer in Hampshire Posted on 04/04/2024 , work completed 02/04/2024
The trader replied (on 09/04/2024)
Thank you so much. Stuart
Fast and prompt service.
Customer Service
Quality
Value
I had trouble fitting an aerial for all my tv ports in the attic. Stuart was able to help and installed with no issues. He was very thorough and courteous, Would use again.
Customer in Hampshire Posted on 31/03/2024 , work completed 28/03/2024
The trader replied (on 05/04/2024)
Thank you so much for the good review.
Outside Wi-Fi Extension - great work.
Customer Service
Quality
Value
We needed a Wi-Fi extension to a new garage conversion, some distance away from the house. We contacted Stuart who arrived, examined the property and went over the various options available, recommending an overhead CAT-6 cable to a Wireless Access Point in the out-building for reliability and speed (this wasn't the most expensive option, but he said it would have the best results). He identified optimum route for the cable (out to the front of the house from the router, up the wall, back through the attic, out to the garage) and even ensured the cable colours to be used would look good against the house walls. The quote he gave us was good the so we booked him in - he arrived and promptly set about installing the cabling - our attic was not easy to access or to work in but it was no problem for him, and he did a really neat job getting the cable across to the garage. The access point was installed next and a speed test showed speeds the same as the main system in the house. He was efficient, very tidy and cheerful (especially given the freezing conditions outside), and we're really happy with the service. Would definitely recommend.
Customer in Wiltshire Posted on 18/01/2024 , work completed 17/01/2024
The trader replied (on 22/02/2024)
Thank you so so much for the great review, I appreciate it. Stuart
Great job – highly recommended!
Customer Service
Quality
Value
Stuart resolved the issues with our Sky signal and fitted CAT6 ethernet to an upstairs office. The price was as quoted and the work carried out to a very high standard. Communication was excellent. I will definitely use Stuart again for any TV aerial / satellite issues or any data cabling requirements. Highly recommended!
Customer in Wiltshire Posted on 08/09/2023 , work completed 08/09/2023
The trader replied (on 11/09/2023)
Thank you so much for the great review and for using us not 1 time but 2 times. Stuart
Great Service
Customer Service
Quality
Value
Stuart replaced our aerial, cabling and booster which were on their last legs. He was very thorough and courteous and the work looks great. Would definitely recommend.
Customer in Hampshire Posted on 24/07/2023 , work completed 18/07/2023
The trader replied (on 03/08/2023)
Thank you for the review, I really do appreciate it. Stuart
TV Aerial Fitted
Customer Service
Quality
Value
Stuart fitted new tv ariel - arrived promptly - he was knowledge and very efficient and answered all my questions. Very friendly- price paid was price quoted. Would use again and would recommend.
Which? Trusted Traders Consumer Posted on 22/06/2023 , work completed 19/06/2023
The trader replied (on 22/06/2023)
Thank you so much.
Very thorough work
Customer Service
Quality
Value
I contacted Stuart because I had a problem with my TV and aerial. He checked and replaced what was needed and was very helpful and thorough. I will definitely recommend him to family and friends. Thank you Stuart for solving all the problems I was having.
Customer in Hampshire Posted on 25/05/2023 , work completed 25/05/2023
The trader replied (on 26/05/2023)
Thank you for the kind review, its very much appreciated. Stuart
If only all tradespeople were like Stuart!
Customer Service
Quality
Value
We have been experiencing problems with our TV reception and found Stuart’s details via Which Trusted Traders. A quick phone call managed to diagnose the potential problem. After trying to find a mutual time to come to complete the work, Stuart offered to come to the house within half an hour! He arrived shortly afterwards, was very respectful of our home, removing his shoes when he arrived. He was very thorough in his work, explaining things as he went along. The signal to the house posed a problem but he tried various ways to fix this and found a solution. The work was completed and his charges were very reasonable. We’re very satisfied with his work, his professionalism and friendliness. Thank you Stuart!
Customer in Hampshire Posted on 19/04/2023 , work completed 19/04/2023
The trader replied (on 20/04/2023)
Thank you for the great review, I appreciate it. Stuart.
Very satisfactory.
Customer Service
Quality
Value
Stuart was asked to resite an exterior tv aerial, and gave a viable estimate over the phone. It was convenient for both parties for the 1-hour job to be done the following day. Stuart arrived as planned and progressed the job professionally; he was not chatty but answered in full the questions I posed. He was considerate about removing outdoor footware when indoors. The job had no unseen complications; the final invoiced amount was less than the provisional estimate.
Customer in Hampshire Posted on 12/04/2023 , work completed 12/04/2023
The trader replied (on 12/04/2023)
Thank you so much for the review and the work.
Highly recommended!
Customer Service
Quality
Value
Asked Stuart to install an aerial on a house we have just bought which only had a satellite dish. Stuart did an assessment of what was needed, gave us a quote, came back the next day and did a great job installing the new aerial and amplifier, and removing old cables etc. Didn't try to persuade us to have anything we didn't need (he checked whether or not we needed an amplifier before installing one, we did, but expected that), tested the signal on completion and left everything tidy. Charged us what he had quoted, and work is fully guaranteed. Professional, and a nice guy. Would recommend one hundred percent.
Customer in Hampshire Posted on 08/03/2023 , work completed 07/03/2023
The trader replied (on 08/03/2023)
Thank you so much for leaving a review, I really appreciate it. Stuart
Aerial Install Eastleigh
Customer Service
Quality
Value
After discovering that we needed to replace our digital TV aerial I contacted SMT to arrange a replacement, I was advised on the correct product that we needed & any associated parts, an appointment & price was agreed and within 24 hrs Stuart had arrived, installed & tested the new equipment and furthermore set up the TV and gave us professional advice going forward to achieve the best from the product. Stuart was extremely courteous throughout & kept to the plan & original price as agreed. He was happy to answer questions regarding available equipment and would highly recommend this company. SMT appear to have many excellent reviews, this is why I called them up despite them being based in Andover & I'm in Eastleigh! Thank you SMT.
Customer in Hampshire Posted on 15/02/2023 , work completed 15/02/2023
The trader replied (on 16/02/2023)
Thank you so much for the kind review and also the work. Stuart
Excellent Service
Customer Service
Quality
Value
Called Stuart this morning as my aerial had fallen off the roof. He was out at 11am and I have a new aerial, new wiring, and BBC again! Great service, I would highly recommend.
Nichola in Wiltshire Posted on 09/02/2023 , work completed 09/02/2023
The trader replied (on 09/02/2023)
Thank you so much for the great review and the work. I really appreciate it. Stuart
12 out of 10 for service
Customer Service
Quality
Value
Stuart Thompson of SMT Aerials provided me with an amazing service, what a total legend. Made appointment within less than 24 hours of first call, Advised what required doing and most cost effective method for sorting out the problem, went off finished his other jobs for the day, purchased the equipment and came back to fit later that afternoon, we had TV that evening. I can't recommend him highly enough. Excellent job and really nice guy.
Customer in Hampshire Posted on 24/11/2022 , work completed 23/11/2022
The trader replied (on 03/12/2022)
Thank you so much for the great Review. Stuart
Fast response and great work
Customer Service
Quality
Value
Stuart was quick to respond, arranged to call back and did so. Came to fix problem with the tv aerial on the same day. He was reliable, professional and charged what he estimated. Would recommend instantly.
Customer in Hampshire Posted on 19/11/2022 , work completed 17/11/2022
The trader replied (on 03/12/2022)
Thank you so much for the great Review. Stuart
Professional and knowledgeable service
Customer Service
Quality
Value
I have used SMT (Stuart) on numerous occasions and he has always been very knowledgeable, polite and honest. His workmanship is excellent and his prices fair. My elderly parents have also called upon him and he very kindly explained everything to them, making sure they understand what he planned to do. I would have no hesitation in recommending him to anyone.
Customer in Wiltshire Posted on 06/10/2022 , work completed 22/01/2007
The trader replied (on 08/10/2022)
Thank you so much. Stuart
Efficient and Professional
Customer Service
Quality
Value
Stuart arrived in answer to our queries about poor TV reception. The weather was bad, he agreed to come the next morning and install a new aerial and pole, this was after showing me how poor our reception had become. Stuart arrived and got on immediately with replacing our aerial for a new one, it took him very little time before coming inside and up into the loft to complete the job. As soon as he walked through the door he removed his shoes without being asked to, just another example of his attention to detail and desire to make a good impression. He explained to me what he'd done, and that he guaranteed his work for a year, another thing to be really pleased about. He is easy to talk with, and was a pleasure to have around the house. he carefully monitored several channels afterwards for their reception before giving me a detailed invoice and leaving. We could not have had a better professional in to do this job.
Customer in Hampshire Posted on 06/10/2022 , work completed 06/10/2022
The trader replied (on 06/10/2022)
Thank you so much for the great review, I really do appreciate it. Stuart
Great work, all work completed exactly as required,
Customer Service
Quality
Value
Stuart was brilliant. We needed an aerial for our new home. He arrived on time, was polite and friendly. Stuart was very thorough, he checked everything and explained everything so we were aware of all the work being completed. We would not hesitate to recommend SMT to anyone.
Customer in Hampshire Posted on 20/07/2022 , work completed 20/07/2022
The trader replied (on 22/08/2022)
Thank you so much.
Friendly, efficient and professional - provided great service and helpful advice
Customer Service
Quality
Value
I contacted SMT to get a rough quote for fitting a new aerial and Stuart not only talked through likely costs but also explained some possible problems based on his experience of my area. Thankfully reception was better than expected when Stuart was able accommodate the fitting a few days later and he very rapidly installed a new aerial and amplifier in my loft, checked all TV points around the house were working correctly and even re-tuned my TV whilst providing advice on tuning future devices. Overall a fast and very efficient service, all at reasonable cost (which was also fully broken down on the invoice) and guaranteed for 12 months.
Customer in Hampshire Posted on 22/02/2022 , work completed 21/02/2022
The trader replied (on 22/08/2022)
Thank you so much for the review, I really do appreciate it.
Excellent job
Customer Service
Quality
Value
Stuart kept me informed about when he was arriving. He came on time and did an excellent job wall mounting our new TV. He made suggestions about making the connections which proved useful and saved money. I have no hesitation in recommending Stuart for any work with TV installations and aerials.
Customer in Wiltshire Posted on 04/02/2022 , work completed 03/02/2022
The trader replied (on 22/08/2022)
Thank you so much. Stuart
Efficient, diligent and friendly
Customer Service
Quality
Value
Stuart came out at short notice, after we moved in and found we had no TV reception. He was able to give us reception using an existing dish and removed an old one, giving a full explanation of what he was doing and different cost options. He was efficient, careful and really helpful throughout. And reasonably priced. I would definitely recommend him!
Customer in Hampshire Posted on 08/01/2022 , work completed 07/01/2022
The trader replied (on 22/08/2022)
Thank you for the great review. Stuart
Very Professional Service at a Reasonable price
Customer Service
Quality
Value
Called SMT Aerials after suffering reception problems with the TV's in the house and seeing his positive reviews on Which Trusted trader. He was able to attend within a few hours on a Saturday morning and provided a highly professional service at a very reasonable cost. He immediatly identified the problem and swiftly replaced a very old TV aerial and amplifier with the minimum of fuss. Carried out proper checks to ensure that everything was working properly. Would highly recommend him and would have no hesitation in using his services again or recommending him to others.
Customer in Hampshire Posted on 27/11/2021 , work completed 27/11/2021
The trader replied (on 22/08/2022)
Thank you so much. Stuart
Renew tv aerial and more
Customer Service
Quality
Value
Quality of work first-rate. Cost as per agreed quote. Extraordinarily nimble accessing complex roof structure. Able to (literally) think on his feet 30ft above ground – trader took great pride in his work. Clear communication by email and face to face. Responded quickly - on-site in two days. Flexible approach demonstrated. Punctual. Respected my property and tidied up after himself. Trader well recommended.
Customer in Posted on 28/09/2021 , work completed 24/09/2021
The trader replied (on 22/08/2022)
Thank you so much. Stuart
Excellent tradesman.
Customer Service
Quality
Value
Stuart arrived within the time frame that he gave me and had the courtesy to phone me twenty minutes prior to his arrival. The problem with the television was that I could only receive two channels. Stuart was able to detect the source of the problem quickly and replaced and fitted the mainmast amplifier in a more convenient location in the house. His pricing was transparent and competitive. I can thoroughly recommend him; a very professional service.
Customer in Wiltshire Posted on 16/09/2021 , work completed 15/09/2021
The trader replied (on 22/08/2022)
Thank you so much. Stuart
Great bloke, great company.
Customer Service
Quality
Value
Really impressed with Stuart. Very good price, great communication and only took him 20 minutes, can’t recommended enough.
Customer in Hampshire Posted on 08/09/2021 , work completed 08/09/2021
The trader replied (on 22/08/2022)
Thank you so much. Stuart
Speedy and Great Service
Customer Service
Quality
Value
We moved into a new home to find we had no tv aerial. Stuart came out at his earliest possible time and in no time at all our little one has Peppa Pig and Simon the Rabbit on the TV. He was also happy to remove the old Sat dish from the front of the building and dispose of it. Thank you for such an easy process.
Customer in Hampshire Posted on 02/08/2021 , work completed 02/08/2021
The trader replied (on 22/08/2022)
Thank you so much. Stuart
Excellent customer service and work standard from start to finish
Customer Service
Quality
Value
Highly recommend Stu for his standard of work, great communication and integrity while on the job. No bluffing or blather, just straight-up solid advice and products. He reviewed our requirements for an aerial and booster in the loft, checked all of the aerial sockets in the house and made sure everything worked as it should. Absolutely first class with no complaints. Thanks, Stu, will have no hesitation in engaging with you again. Quick note - he works better with a cup of tea on the job, so be sure to offer him one!
Customer in Hampshire Posted on 28/07/2021 , work completed 28/07/2021
The trader replied (on 22/08/2022)
Thank you so much, I really do appreciate it. Stuart
Satellite Dish
Customer Service
Quality
Value
Prompt service from a friendly efficient tradesman. Good quick installation of Sat dish which provided tv signal to our two TVs following our move to Andover.
Dave in Hampshire Posted on 28/06/2021 , work completed 28/06/2021
The trader replied (on 28/07/2021)
Thank you for the great review. Stuart
Fantastic service
Customer Service
Quality
Value
Fantastic service from beginning to end. He explained everything he had to do. Very friendly. Would highly recommend.
Kellie in Hampshire Posted on 20/05/2021 , work completed 20/05/2021
The trader replied (on 28/07/2021)
Thank you for the great review. Stuart
Professional and knowledgeable aerial installer
Customer Service
Quality
Value
Stuart is a really friendly and helpful person that clearly knows his business of TV installation. He provided a full explanation of the options and made clear logical recommendations. I wouldn't hesitate to use him again or recommend him to others, although I think he has done such a good job I probably wont need to!
Neil in Wiltshire Posted on 19/05/2021 , work completed 19/05/2021
The trader replied (on 28/07/2021)
Thank you for the great review. Stuart
Exceptional Service
Customer Service
Quality
Value
We have a Victoria three-storey house with decorative roof finials, and Stuart could not rule out causing damage to the finials with his ladders, but came up with a perfectly acceptable solution, fixing the aerial on a long pole to the rear of the property. He gave us a clear, itemised quotation for all the materials needed for the work, and also recommended deterrent bird spikes, which would not have occurred to me. The date and time were agreed with him for installation. He rang me to keep me updated on progress and arrived when he said he would. Despite wet and miserable conditions, he installed the aerial, aligned and tested its signal, and explained exactly what he had done. He ran three cables into the house for individual TV points, and then tested them to ensure they were working properly. An additional amplifier was also put in to give optimum signal strength. Stuart worked quickly, was clean and tidy and polite. His quotation was very reasonable and, even though he needed to use an additional piece of equipment, he refused to charge me for it because he hadn't included it in his quotation. His work is guaranteed for 12 months; customer service second to none. I am 100% satisfied with what he did, and wouldn't hesitate to use him again if necessary or to recommend him wholeheartedly.
Customer in Hampshire Posted on 07/05/2021 , work completed 06/05/2021
The trader replied (on 28/07/2021)
Thank you for the great review. Stuart
Fast and friendly service
Customer Service
Quality
Value
Great service from start to finish. Replied promptly to my initial enquiry and came out to see us the following morning. Resolved our issue and very impressed with the quality of the service all round. 5/5.
Customer in Hampshire Posted on 21/04/2021 , work completed 21/04/2021
The trader replied (on 29/07/2021)
Thank you very much. Stuart
Review aerial & Remove old aerial
Customer Service
Quality
Value
Contacted SMT requesting that they review the aerial configuration and remove old H type aerial. SMT arrived on time, reviewed set up as requested, advised no need to replace YAG aerial. I confirmed old H type aerial was redundant and removed. All work was done quickly and efficiently.
Customer in Hampshire Posted on 17/03/2021 , work completed 16/03/2021
The trader replied (on 28/07/2021)
Thank you for the great review. Stuart
Amazing Service!
Customer Service
Quality
Value
I moved into a new build on 26 Feb and wasn’t able to get any terrestrial channels in my TV or free view box. After some calls on Monday, I found out that the aerial wasn’t live. I called Stuart and he agreed to fit me in after his calls but couldn’t guarantee what time that would be. He called me just after 1 pm and said he would be here just after 2 pm. He arrived and was friendly and quickly got the aerial installed and then checked all the sockets in the house. He even taught me how to tune my TV properly! I would highly recommend Stuart and will use him again if the need arises.
Jo in Hampshire Posted on 02/03/2021 , work completed 01/03/2021
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
Stuart Thompson, SMT Aerial and Satellite Services.
Customer Service
Quality
Value
5 stars! I had terrible reception on all my tenants TV's. I made an appointment with Stuart easily over the phone. Stuart was at my door exactly when he said he would be and within an hour and a half he has solved the problem and now all the TV's are working perfectly. He then charged me an extremely reasonable amount which I was very happy to pay. I would have no hesitation at all recommending Stuart.
Customer in Hampshire Posted on 25/01/2021 , work completed 25/01/2021
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
Fabulous Service - Highly Recommended!
Customer Service
Quality
Value
Very speedy, great value for money and a pleasure to deal with. Excellent communication from the first phone call and we couldn't have asked for a better service. Peace is restored in our house now the satellite dish is working properly - thank you Stuart!
Customer in Hampshire Posted on 22/01/2021 , work completed 22/01/2021
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
Fast, efficient service.
Customer Service
Quality
Value
After temporarily losing reception, Stuart offered an emergency call-out during the holiday period to sort things out. As it turned out, our reception was only a temporary fault, so by mutual agreement, he gave us an alternative appointment (only a week later) so that he could remain available for those in real need. When he did come to see us he gave as great advice, which meant that he repaired rather than replaced our aerial, saving us money. He also installed 2 tv sockets for us. Throughout, he was courteous, polite, and ensured he created a minimal disturbance. He made a point of cleaning up after himself and remained Covid secure throughout. Fast, cost-effective, and above all professional service. Good, old fashioned values! We can highly recommend his service.
Customer in Wiltshire Posted on 06/01/2021 , work completed 06/01/2021
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
Very satisfactory work for us
Customer Service
Quality
Value
Stuart responded to our enquiry immediately and came on time on the arranged date to put up a double freeview aerial on the roof. He talked over the best way to do it and finished the work excellently and very quickly. No fuss!. He tuned it all in and also helped set up a set-top box that arrived that day, with no extra charge. His costs were very reasonable and we would certainly recommend him.
Customer in Hampshire Posted on 28/12/2020 , work completed 11/12/2020
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
SMT are fantastic and their service is on another level!
Customer Service
Quality
Value
Wow, what service! We had no TV aerial in our new build and within an hour of calling SMT, Stuart was over and in our loft installing our new aerial. I would 100% highly recommend SMT to anyone considering aerial/ satellite installations. We did not expect the top quality work and service Stuart carried out, especially on the day of us calling him. He is a great bloke and very considerate whilst carrying out the work. He made sure the job was done in a Covid safe manner, was extremely polite, very reassuring and ensured not a single spec of dirt or mark were left after his work. Stuart guarantees 100% signal and only left once all had been tested and our TV's were tuned and working, he even made us up some decent cables we didn't have for connecting up the TV's. We are now enjoying TV throughout our new home and the signal is the best! Thank you, Stuart, for your hard work and top quality service! To everyone reading SMT reviews. Use their services you will not regret it!
George T in Andover, Posted on 16/12/2020 , work completed 16/12/2020
The trader replied (on 16/03/2021)
Thank you for the great review, it’s appreciated. Stuart
Fast, reliable, courteous service.
Customer Service
Quality
Value
I have no hesitation in recommending Stuart. He replied promptly to my enquiry and kept me updated as soon as he was unavoidably delayed. He worked quickly and efficiently and sorted the problem effectively. He tidied up after himself. He did not take the opportunity to relocate my aerial, which he could have done, so generating more business for himself and I feel I had value for money. 10/10.
Customer in Wiltshire Posted on 15/12/2020 , work completed 15/12/2020
The trader replied (on 15/12/2020)
Thank you for the review, its appreciated.
An exemplary experience
Customer Service
Quality
Value
We had problems on all TVs with sound and vision breaking up. Stuart arrived the day after my call and immediately recognised the problem - antiquated equipment. He recommended replacing the amplifier and aerial, and re-tuning the sets. All this was done in an hour. Reception is now perfect (and sharper than before), and more channels are accessible.
Customer in Hampshire Posted on 10/12/2020 , work completed 09/12/2020
The trader replied (on 15/12/2020)
Thank you very much, its appreciated.
Fast and efficient
Customer Service
Quality
Value
I have no hesitation in recommending SMT Aerial & Satellite Services. Very quick response, highly efficient fixing and a tidy workman.
Customer in Hampshire Posted on 14/11/2020 , work completed 13/11/2020
The trader replied (on 26/11/2020)
Thank you very much, its appreciated.
Bad / no TV Signal - Re-cabling from aerial
Customer Service
Quality
Value
I have no hesitation in recommending Stuart. We called him a week ago, he turned up on time, saw the problem, gave us a choice of options to resolve the very intermittent picture and loss of TV channels we experienced, and did not push for the most complex/expensive solution (replacing whole aerial and cabling), but did give us an estimate of what this might cost. He had the required spares/new equipment in his van (coaxial cable, splitter boxes, terminations, etc. etc.) to immediately fix our problem then and there. Very quick work, good price, efficient, friendly and courteous, and explained clearly what he was doing/had done. Re-tuned our TVs and also removed annoying "New Channels Found" messages that always appears. Invoiced then and there and delighted to pay. All wrapped up in an hour.
Customer in Hampshire Posted on 04/11/2020 , work completed 04/11/2020
The trader replied (on 09/11/2020)
Thank you very much.
Competitive Quote & Excellent Work
Customer Service
Quality
Value
Stuart Thompson was recommended to me to replace my external roof-top TV aerial with a new aerial inside my roof-space (I had problems with pigeons using the roof-top aerial as a perch and pooping all over my patio). Stuart was happy to assess whether an interior aerial would receive a strong enough signal before commencing the work and starting his paid time (rather than me having to pay a hefty call-out charge for a possible no-go situation). His quote was competitive and the work was complete within an hour, including him removing the old, external aerial down and taking it away for disposal/recycling. All the while, Stuart gave a friendly and tidy service - I have no hesitation in recommending him for this type of work. Thank you Stuart!
Customer in Hampshire Posted on 17/08/2020 , work completed 14/08/2020
The trader replied (on 09/11/2020)
Thank you very much.
Satellite Dish Installation
Customer Service
Quality
Value
Chose SMT Andover from a good web page. Stuart Thompson responded quickly to emails and gave an acceptable quote for a new satellite dish and installation. Arrived at appointed time and gave sound advice on siting before commencement of work. Installation completed satisfactorily and to quoted cost. Recommended.
Customer in Hampshire Posted on 17/07/2020 , work completed 13/07/2020
The trader replied (on 09/11/2020)
Thank you very much.
Great high quality work
Customer Service
Quality
Value
Stuart was fantastic to deal with all the way through. He did a really high quality job and was extremely good value. I would hugely recommend him to anyone needing any aerial work done.
Customer in Hampshire Posted on 08/07/2020 , work completed 08/07/2020
The trader replied (on 25/07/2020)
Thank you so much. Stuart
Great service
Customer Service
Quality
Value
I rang Stuart on Wednesday morning to enquire about him fixing a TV aerial - he arrived that afternoon to assess the job, explain what the options were and give us an estimate. He then turned up at the agreed time the next day and completed the job with no fuss, to the required standard and within the estimated cost. All in all a fantastic service from a really trustworthy guy. I would thoroughly recommend him to anyone. Thanks Stuart!
Customer in Hampshire Posted on 25/06/2020 , work completed 25/06/2020
The trader replied (on 16/07/2020)
Thank you for the great review, its appreciated.
Great work, all explained, from start to finish.
Customer Service
Quality
Value
Rang Stuart in the morning and explained my problem. He arrived next day on time and told me what he intended to do to solve my problem. Off he went. Next time I saw him, he said that it was all finished, and I could have a look if I wanted. He asked to borrow the vacuum, which we gave, reluctantly, when all finished, and paid for, he left. All I have is the invoice, tidy house and a few TVs that actually work. Amazing.
Customer in Hampshire Posted on 05/06/2020 , work completed 20/06/2001
The trader replied (on 12/06/2020)
Thank you for the great review, its appreciated.
Great service and very knowledgable
Customer Service
Quality
Value
I called Stuart on a Friday afternoon and he came to set up my new BT broadband connection. The house is very new and the service hadn't been installed before so there were no existing connections in the house. Stuart. He diagnosed that no aerial was connected, checked in the loft and found a basic set up. Installed a4 way signal amplifier and then connected the phone line and set up the broadband from there. Really impressed with his professionalism and his ability to communicate what the issues were and how he was gong to fix them .Overall installation was about an hour and submitted his invoice at the end of his call. Brilliant service!
Customer Posted on 01/06/2020 , work completed 01/06/2020
The trader replied (on 03/06/2020)
Many thanks for the good review and the work. Stuart
Excellent job, fast turnaround.
Customer Service
Quality
Value
I called Stuart in the morning to fit a loft aerial. He was with us by mid-afternoon and did an excellent, quality job, at a very fair price. He had all the parts he needed and the job was finished, done and dusted within 2 hours. I would have no hesitation recommending SMT Aerials.
Customer in Hampshire Posted on 11/05/2020 , work completed 07/05/2020
The trader replied (on 22/05/2020)
Thank you for the great review. Stuart
Aerial work
Customer Service
Quality
Value
We had a problem with the poor work that had previously been done on our TV aerial connections in the house. Stuart sorted it all out quickly and with no fuss. He was very helpful and made sure we were entirely happy before he left. Also more than reasonable price for all the work
Customer in Hampshire Posted on 04/02/2020 , work completed 04/02/2020
The trader replied (on 02/04/2020)
Thank you for the review and the work. Stuart
Responsive & excellent service
Customer Service
Quality
Value
After recent bad weather we lost the majority of our TV transmission on our Freesat boxes. Stuart quickly established that the weak signal was due to corrosion and water damage to the LNB on the dish and immediately replaced the faulty component. He retuned the two affected TVs and we now have many more channels than we really need! Stuart provides a 12 month warranty on the labour and the new LNB. Job well done and at reasonable cost.
Customer in Hampshire Posted on 30/01/2020 , work completed 30/01/2020
The trader replied (on 03/02/2020)
Thank you very much for the review, its appreciated.
Great Job and Fast Response
Customer Service
Quality
Value
Stuart did a great job taking down my tv aerial, which was on its last legs due to recent strong winds and with it also being awkwardly positioned too. A new aerial was installed and again Stuart did a nice of job of it and left everything neat and tidy.
Customer in Hampshire Posted on 28/01/2020 , work completed 21/01/2020
The trader replied (on 03/02/2020)
Thank you very much for the review, its appreciated.
PC to hub wiring - Great service!
Customer Service
Quality
Value
Used SMT for the first time to run wire up to a new location. Stuart turned up on time to do the quote and was able to return within 5 days to run the cable. Work was carried out quickly and professionally. Grommets fitted where the new wire passed through exterior walls. Wiring was concealed where possible. The final job looks extremely neat and works a treat. On top of that the price was very reasonable. A happy customer.
Customer in Hampshire Posted on 27/01/2020 , work completed 27/01/2020
The trader replied (on 03/02/2020)
Thank you very much for the review, its appreciated.
Great work sorted signal out
Customer Service
Quality
Value
Great work sorting our signal out and come round quick to sort and was tidy. Watching great HD TV now with fuzzy screen and messages saying no signal. Thank you!
Customer in Hampshire Posted on 24/01/2020 , work completed 03/01/2020
The trader replied (on 03/02/2020)
Thank you very much for the review, its appreciated.
Reliable, swift response and resolution
Customer Service
Quality
Value
Nice to find a local trader who knows his stuff, quickly identifies the problem and resolves it on the spot. Stuart keen to make sure everything is working to satisfaction after Aerial replacement was completed. Straightforward and honest service at sensible price.
Customer in Hampshire Posted on 20/01/2020 , work completed 20/01/2020
The trader replied (on 05/02/2020)
Thank you for the great review, its appreciated!
My review
Customer Service
Quality
Value
Quick, efficient and friendly but not overly friendly.
Christine, Hampshire Posted on 15/01/2020 , work completed 15/01/2020
The trader replied (on 27/01/2020)
Lol, thank you for the Great review. Stuart
Fast response
Customer Service
Quality
Value
Saturday before Xmas, our sat. dish breaks. Phoned SMT at about 1.00pm, a new dish fitted by 4.15pm the same day. Cannot ask for better service.
Customer in Hampshire Posted on 21/12/2019 , work completed 21/12/2019
The trader replied (on 14/01/2020)
Thank you for the great review and the work. Stuart
Very professional
Customer Service
Quality
Value
Arrived on time. Very professional and knew what he was doing.
George, Hampshire Posted on 03/12/2019 , work completed 03/12/2019
The trader replied (on 10/12/2019)
Thank you very much for the review, its appreciated.
Reliable and efficient worker
Customer Service
Quality
Value
Fitted a loft aerial and an additional TV point. Tuned in two TVs to show very good reception. Stuart is knowledgeable, courteous, efficient and tidy.
John, Hampshire Posted on 03/12/2019 , work completed 03/12/2019
The trader replied (on 17/01/2020)
Thank you for the Review John. Stuart
Prompt, professional, clean, tidy, very good.
Customer Service
Quality
Value
Erected a new aerial and plugs. Very clean and tidy, did a marvellous job. Would use him again.
Edward, Hampshire Posted on 15/11/2019 , work completed 15/11/2019
The trader replied (on 22/11/2019)
Thank you very much, its appreciated. Stuart
Slightly tricky job done expertly
Customer Service
Quality
Value
Our old aerials on the chimney in the middle of our thatched roof needed to be removed and new aerials mounted else where. Stuart visited us and advised us where to mount the new aerials and where to run the cables. He then provided a detailed quotation which we accepted. On the agreed day, the weather was appalling! Stuart 'phoned us to discuss what to do. As agreed, he arrived early next morning, the weather was fine, and completed the job very professionally - and he only had one cup of tea!
Customer in Hampshire Posted on 14/11/2019 , work completed 13/11/2019
The trader replied (on 15/11/2019)
Many thanks for the review. Only one cup of Tea but the Fruit Cake was Lovely, lol. Thank you. Stuart
Polite, prompt & professional.
Customer Service
Quality
Value
Excellent all round.
Robert, Hampshire Posted on 12/11/2019 , work completed 12/11/2019
The trader replied (on 04/02/2020)
Thank you. Stuart
My review.
Customer Service
Quality
Value
Stuart Thompson was very polite and explained how he was going to do the job in hand. I was very pleased with his work and will get in touch if I need work doing again. He is honest and trustworthy.
Rosalie, Hampshire Posted on 04/11/2019 , work completed 04/11/2019
The trader replied (on 13/11/2019)
Thank you very much.
Aerial installation made easy
Customer Service
Quality
Value
We recently moved to an older property and discovered the aerial had been poorly installed. We read the reviews listed on Which and on this basis called Stuart who was able to give us a budget quote over the phone and subsequently fit us in very quickly for the work to be done. We were very impressed with the speed, quality of finish and Stuarts knowledge hence taking the time to post this review.
Customer in Hampshire Posted on 31/10/2019 , work completed 30/10/2019
The trader replied (on 09/11/2019)
Thank you for the great review. Stuart
Brilliant TV engineer.
Customer Service
Quality
Value
Stuart installed a TV aerial and FM aerial. He arrived when he agreed and his estimate was itemised and were true to the actual cost. Clean, tidy and very professional. He ever installed an new Tv as we are totally clueless!! Thoroughly recommended, very prompt service.
Sylvia, Hampshire Posted on 22/08/2019 , work completed 22/08/2019
The trader replied (on 03/10/2019)
Thank you so much, I really appreciate leaving feedback. Stuart
Replacement aerial
Customer Service
Quality
Value
Stuart phoned in advance. assessed the problem quickly and outlined options with quotes. Carried out the agreed work quickly and efficiently. Good clean job at less than the quoted price and, best of all, full TV access with stronger reception. Would strongly recommend SMT aerials.
Customer in Hampshire Posted on 16/08/2019 , work completed 15/08/2019
The trader replied (on 01/09/2019)
Thank you very much. Stuart
All good
Customer Service
Quality
Value
Friendly, efficient service. Just moved to Winchester and the 'LNB' on our satilittte needed replacing. Phoned ahead to confirm arrival time, had it done in minutes and tested to make sure it fixed the issue. Was slightly cheaper than the other quote I sourced.
Mark, Hampshire Posted on 07/08/2019 , work completed 07/08/2019
The trader replied (on 15/08/2019)
Many thanks for the great review and the work, its appreciated.
A professionally and friendly service
Customer Service
Quality
Value
Installation for 2 Roof aerial and amplifier. Returning 2 TV sets.
Charles, Hampshire Posted on 16/07/2019 , work completed 16/07/2019
The trader replied (on 15/08/2019)
Thank you for the great review.
Excellent service
Customer Service
Quality
Value
I just moved into a newbuild house and needed a TV aerial fitted in the loft. Stuart responded quickly to my enquiry, and was able to fit me in at short notice. The service was friendly, quick and reasonably priced. He also gave me useful advice about the components that he fitted.
Customer in Hampshire Posted on 12/07/2019 , work completed 12/07/2019
The trader replied (on 15/08/2019)
Thank you for the positive feedback, I really appreciate it.
Just agreeing with everyone else!
Customer Service
Quality
Value
Amplifier died at the start of Wimbledon (OK, but it's important to me!) Stuart was able to make a call on the same afternoon I contacted him, got me up and running then came back the next day with the necessary part for a permanent fix. What service! (No pun intended.)
Customer in Hampshire Posted on 02/07/2019 , work completed 02/07/2019
The trader replied (on 15/08/2019)
Thank you for that, I always try my best. And thanks for leaving a review.
Fantastic & Professional
Customer Service
Quality
Value
Stuart was great on the phone giving advice and quotes, very friendly and helpful. He was the same in person after I had chosen to have him over to install our TV aerial. Very quick, efficient and professional in his manner. He is friendly and helpful in other questions I had about general DIY. Really recommend his services. Thank you Stuart!
Customer in Andover Posted on 02/07/2019 , work completed 02/07/2019
The trader replied (on 12/07/2019)
Thank you for the great review
Thoroughly recommended!
Customer Service
Quality
Value
Stuart did a professional job fitting our new aerial to our roof. He was friendly, punctual and it was a fair price. He added three points within the house and even took away all of the old stuff for us! Thanks :)
Customer in Hampshire Posted on 29/05/2019 , work completed 27/05/2019
The trader replied (on 04/06/2019)
Thank you so much for the great review. Stuart
Excellent knowledgeable work
Customer Service
Quality
Value
Agree with the other great comments. Could not have been better. Very efficient and personable. I liked that I was given a 2 hour slot and then a phone call when 20 minutes away
Customer in Hampshire Posted on 20/05/2019 , work completed 20/05/2019
The trader replied (on 04/06/2019)
Thank you so much for the great review. Stuart
100pc delighted with service
Customer Service
Quality
Value
Diagnosed the problem straight away and fixed it expertly. If needed would ask him again and recommended him to others. A very nice man.
Christine, Hampshire Posted on 17/05/2019 , work completed 17/05/2019
The trader replied (on 04/06/2019)
Thank you so much for the great review. Stuart
Fast, efficient and competitive
Customer Service
Quality
Value
Second time we have used Stuart to upgrade our TV aerial installation. This time we had moved to a new property and the existing Satellite dish and connections, having been unused for over a year, needed checking and recommissioning. Stuart worked quickly to check the installation, giving me honest professional advice as to options available, checking in the process whether I would be able to receive a consistent terrestrial TV signal. When I decided to opt for Freesat, he rapidly carried out the work required, to include wiring in an additional aerial point, and supplying and setting to work a Humax Freesat box. He is very experienced, trustworthy and reliable. I would not hesitate to recommend or to use him again should the need arise, which may well be the case should our pending Vodafone WiFi install not meet expectations.
Customer in Hampshire Posted on 16/05/2019 , work completed 16/05/2019
The trader replied (on 04/06/2019)
Thank you so much for the great review. Stuart
Job well done
Customer Service
Quality
Value
We wanted a local company that we could trust to do a good job and not over-charge. Stuart arrived on time. He was efficient and helpful. assessing the work and suggesting a suitable course of action. Our 3 TVs now work well for the first time in about 10 years. We think we paid a fair price for the work done. Many thanks.
Customer in Hampshire Posted on 14/05/2019 , work completed 09/05/2019
The trader replied (on 04/06/2019)
Thank you so much for the great review. Stuart
Good worker - he knows his stuff
Customer Service
Quality
Value
Stuart came on time and get me up to date with his time of arrival beforehand. He was efficient, well equipped and knew his stuff. He was happy or answer my questions and charged a fair price.
Customer in Hampshire Posted on 05/05/2019 , work completed 16/04/2019
The trader replied (on 08/05/2019)
Thank you so much, its appreciated.
Excellent service
Customer Service
Quality
Value
Excellent service, quick and efficient. Helpful and friendly nature. Very professional.
Which? Trusted Traders Consumer Posted on 03/05/2019 , work completed 03/05/2019
The trader replied (on 04/06/2019)
Thank you so much for the great review. Stuart
A job well done, efficiently and professionally
Customer Service
Quality
Value
We are extremely pleased with the way the whole process has been carried out by Stuart. From the start with the detailed explanation of what we would need for our tv reception to improve to the finish of the job, this has been an excellent example of a job well done. Stuart is a tradesman who has done a great job for us and we would not hesitate to recommend his services to anyone who would need him in future. A very fair estimate, followed up the following day by a thorough job of renewing our aerial and ancillaries and retuning all TVs. Now pictures are perfect. No mess, tidy work. Thank you. Richard
Customer in Hampshire Posted on 03/05/2019 , work completed 30/04/2019
The trader replied (on 03/05/2019)
Thanks alot for the work and the great review. Stuart
Highly Recommend
Customer Service
Quality
Value
Stuart was very prompt and professional. Fitted a Freeview Aerial in my loft and a new Mini Dish. Great work, installed the day after I asked for the quote. Would use his services again and recommend him to all.
Customer in Hampshire Posted on 01/05/2019 , work completed 01/05/2019
The trader replied (on 03/05/2019)
Thank you so much. Stuart
Highly recommended
Customer Service
Quality
Value
Stuart responded within a few minutes of my call, arranged to undertake the work the next day and arrived at the time he said he would. Stuart installed a new dish and sorted out the TV wiring. He was very polite and efficient, explaining everything he was doing, and giving recommendations without being pushy. All the costs were upfront without having to ask. I will be recommending Stuart to other people.
Customer in Wiltshire Posted on 06/04/2019 , work completed 06/04/2019
Prompt and professional
Customer Service
Quality
Value
Fitted new roof aerial and rewired in loft, fitted boosters to aerial and TV. Removed old aerial and waste. Trader was efficient, polite and knowledgeable. The price charged was fair for the work done.
Matthew, Hampshire Posted on 28/02/2019 , work completed 28/02/2019
The trader replied (on 05/04/2019)
Thank you so much for the great review, its appreciated.
Professional.
Customer Service
Quality
Value
Turned up when agreed. Neat and tidy. Advised additional costs before progressing and clearly explained why and alternative options. Fit new aerial and amplifier.
Michael, Hampshire Posted on 16/02/2019 , work completed 16/02/2019
The trader replied (on 05/04/2019)
Thank you so much for the great review, its appreciated.
TV Aerial Installation for Freeview
Customer Service
Quality
Value
Having moved into a new build I needed an aerial fitted in the loft for Freeview TV. I live in a difficult location being equidistant between transmitters. The aerial was fitted in the loft and a booster installed due to the fact that I had a number of aerial points through the house. Everything was done to a high standard and I've had no problems with the kit since it was fitted. I get a good clear signal. As the TV took a while to tune, he stayed while it tuned and showed me the picture he was getting on his portable bit of kit to show that the signal was good. He also tested each of the sockets to ensure they were working properly. The price charged was what we had agreed on in advance (£200). I have no hesitation is recommending SMT Aerial & Satellite Services to others needing an aerial fitted.
Customer in Wiltshire Posted on 09/02/2019 , work completed 17/12/2018
The trader replied (on 01/03/2019)
Thank you so much for the great Review.
Fast and efficient service
Customer Service
Quality
Value
The Freesat satellite dish failure was expertly diagnosed and rectified very quickly. I can recommend this service and would certainly use it again.
David, Hampshire Posted on 09/02/2019 , work completed 09/02/2019
The trader replied (on 05/04/2019)
Thank you so much.
Good reliable service
Customer Service
Quality
Value
Stuart fitted a new tv aerial and downlead & also a satellite dish for our new Freesat recorder. He came out on time in deep snow icy conditions last week to look at what was required, discussed the solution & provided a quote. He then agreed a date, turned up on time & fitted the aerials in marginal weather conditions (wind and rain). The materials he uses are of good quality and robust. He fitted a new terminal box in place of the corroded one free of charge. He is a pleasant effective and conscientious worker who tells it as it is. He took time to explain the setting up & menus of our Freesat recorder. This is the 4th job that Stuart has done for us. I thoroughly recommend him.
Customer in Hampshire Posted on 08/02/2019 , work completed 07/02/2019
The trader replied (on 01/03/2019)
Thank you so much for the great Review.
Prompt, efficient, knowledgeable and reliable
Customer Service
Quality
Value
Prompt service. Knew his stuff. Sound advice. Did precisely what he said he’d do. Explained fees for each item. No pressure exerted to spend more. Polite and affable. I wish Stuart well with his business because he’s working well and working hard. Precisely what you need.
Customer in Hampshire Posted on 07/02/2019 , work completed 07/02/2019
The trader replied (on 01/03/2019)
Thank you so much for the great Review.
Trustworthy and efficient
Customer Service
Quality
Value
I found Stuart's name through a google search and e-mailed him to see when he could come and take a look at my aerial. Stuart got back instantly and came round at the time agreed. Stuart knew instantly what the problem was and fixed it very promptly. I trusted him immediately and would highly recommend him to anyone in the area who has a tv/aerial problem. Thanks Stuart if you are reading this.
Customer in Hampshire Posted on 26/01/2019 , work completed 26/01/2019
The trader replied (on 31/01/2019)
Thank you so much.
Great work, fast and friendly
Customer Service
Quality
Value
Stuart replied very promptly to my phone call , came and looked at the job and then fitted me in that same afternoon. You could tell he had the experience to back up his knowledge and made many problem solving suggestions. He was very tidy, worked quickly and gave us the ideal solution to our needs. We would definitely, recommend his services.
Customer in Hampshire Posted on 25/01/2019 , work completed 22/01/2019
The trader replied (on 31/01/2019)
Thanks alot.
Fast response.
Customer Service
Quality
Value
The job involved removal of Sky dish and box to be replaced by a Freeview TV aerial. Job completed in quote, work area left clean, all rubbish removed. A professional job done, I would certainly recommend SMT Services.
Gillian, Hampshire Posted on 25/01/2019 , work completed 25/01/2019
The trader replied (on 05/04/2019)
Thank you so much for the great review, its appreciated.
Very efficient and high quality service
Customer Service
Quality
Value
I was really impressed by SMT. Stuart arrived on time and installed a new aerial on our house, with no problems. He was also very friendly and cleared everything up afterwards. I would highly recommend SMT.
Customer in Hampshire Posted on 19/01/2019 , work completed 18/01/2019
The trader replied (on 22/01/2019)
Thank you so much for thew excellent review. I really appreciate it. Stuart
Excellent service and quick.
Customer Service
Quality
Value
Stuart was was very helpful and reacted quickly to the request for help. He was pleasant, very professional and most helpful with advice. He found the problem with the system, explained the options clearly. He very quickly fitted a new aerial, plus booster and amplifier, left everything clean and tidy and removed old parts. The price was very good and I most certainly would recommend him to anyone else. It is refreshing to meet a really good tradesman who takes time and effort to satisfy his customers. Well done!
Customer in Hampshire Posted on 14/01/2019 , work completed 11/01/2019
The trader replied (on 02/02/2019)
Thank you so much for the excellent review. I really appreciate it. Stuart
Efficient and professional
Customer Service
Quality
Value
Very efficient and professional installation - no mess. Good price, and very pleased with the work. Fully tested and operational before he left. Thank you will use again and recommend to others.
Customer in Wiltshire Posted on 13/01/2019 , work completed 11/01/2019
The trader replied (on 02/02/2019)
Thank you so much for the excellent review. I really appreciate it. Stuart
Great Service
Customer Service
Quality
Value
Very pleased with the work undertaken by SMT. Stuart arrived as promised on the day and installed a new aerial for the house. Very clean and efficient workmanship that I would highly recommend. Thankyou
Customer in Hampshire Posted on 10/12/2018 , work completed 10/12/2018
The trader replied (on 11/01/2019)
Thank you so much for the excellent review. Stuart
Brilliant service, would recommend
Customer Service
Quality
Value
Stuart was brilliant, he came out on Wednesday after I called him on the Monday. He was punctual, efficient, polite, left no mess and got the job done swiftly (installing new aerial). He checked it was in working order and returned TV and made sure I was happy. I would definitely recommend him . Our reception is now perfect !
Customer in Hampshire Posted on 27/11/2018 , work completed 21/11/2018
The trader replied (on 12/01/2019)
Thank you so much for the great review. Stuart
Excellent work
Customer Service
Quality
Value
Stuart was able to come out on a Saturday lunchtime, only a day after contacting him. He was able straightaway to fix (with a new bracket) an aerial which had come seriously loose. He was also prepared to help with a Freeview box which had been temperamental. I was very pleased with his work and am happy to recommend him.
Customer in Hampshire Posted on 18/11/2018 , work completed 17/11/2018
The trader replied (on 28/11/2018)
Thank you for the good review, its appreciated.
SMT Aerial, new TV cable fitted
Customer Service
Quality
Value
Stuart visited yesterday to fit a new television cable into the house. An excellent job, very professional and knowledgeable and provided good options. Also very timely in getting work completed. Stuart is also very polite and courteous, would definitely use him again!
DavidC Posted on 13/11/2018 , work completed 13/11/2018
The trader replied (on 15/11/2018)
Thank you so much
Excellent service
Customer Service
Quality
Value
Replaced aerial, the old one having been installed upside down thus allowing water into the system!.....some tradesmen. Also installed a new amplifier. I would recommend Stuart to anyone in his catchment area for his efficiency and pricing.
Stuart Hants Posted on 10/11/2018 , work completed 10/11/2018
The trader replied (on 15/11/2018)
Thank you so much
Great standard of work and friendly service.
Customer Service
Quality
Value
Stuart was very friendly and offered advice on my particular situation stemming from his experience. He fitted a satellite dish for me to connect my existing Sky TV into and recommended further actions to get a feed to the bedroom too. Neat, well clipped cabling and a professional service. Pricing reasonable. I'd recommend Stuart to anyone in the Andover area looking for a aerial or satellite installation.
JacobKing Posted on 05/11/2018 , work completed 05/11/2018
The trader replied (on 15/11/2018)
Thank you so much
Great work and fast
Customer Service
Quality
Value
Stuart was great he did an excellent job, talked me through what would happen and his quote was spot on. He worked quickly and was really friendly too.
Lisa Crysell Posted on 04/10/2018 , work completed 04/10/2018
The trader replied (on 04/10/2018)
Thank you so much, its appreciated.
Brilliant Service
Customer Service
Quality
Value
Brilliant Service from Stuart, who was quick, professional and clear about the issues and what he could to solve them including the cost. If he covers your area, you're lucky.
Nick and Elaine Posted on 31/08/2018 , work completed 31/08/2018
The trader replied (on 20/09/2018)
Thank you so much.
Great Service
Customer Service
Quality
Value
Would highly recommend SMT Aerials. Stuart is friendly, professional and provides an excellent service. Supplied and installed a new outside aerial really quickly and at a good price.
Charlie F Posted on 11/08/2018 , work completed 11/08/2018
The trader replied (on 15/08/2018)
Thank you very much. Stuart
Efficient, speedy and good value!
Customer Service
Quality
Value
Stuart came to look at a severed aerial cable from an old aerial. Replace the aerial and cable then and there, including a new socket in the sitting room to rid us of all the old wires. Really fair price and excellent work. Very pleased!
TLynam Posted on 26/07/2018 , work completed 26/07/2018
The trader replied (on 30/07/2018)
Thank you so much for the review and the work. Stuart
Highly recommended
Customer Service
Quality
Value
Contacted SMT Services Thursday evening, reply received within 5 minutes and turned up to do the job the very next day. Very professional, super speedy, very pleasant all round. Would highly recommend and would use SMT Services again.
TDawber Posted on 26/07/2018 , work completed 26/07/2018
The trader replied (on 30/07/2018)
Thank you so much for the review and the work. Stuart
Excellent service
Customer Service
Quality
Value
Very efficient. New TV aerial with amplifier fitted which was all done in a short time. Second visit to set up new TV and swivel stand. Highly recommended.
David, Wiltshire Posted on 18/07/2018 , work completed 18/07/2018
First class
Customer Service
Quality
Value
I give SMT Aerial first class marks and would recommend most highly. The quality of work could not be faulted, clean and cleaned up after work done. Very reasonable in cost, best I've ever known and they do what you ask for. Highly recommended.
George, Hampshire Posted on 13/07/2018 , work completed 13/07/2018
The trader replied (on 30/07/2018)
Thank you so much for the review and the work. Stuart
Sorted
Customer Service
Quality
Value
Called SMT who visited & quoted the same day arranging to an appointment to come back once the TV had been purchased. Stuart came back and installed 2 TVs and Sat dish arriving on time and completing the work quickly without any mess. we have had problems with the TV for some time and which we had called earlier.
Julie Richards Posted on 04/05/2018 , work completed 04/05/2018
The trader replied (on 10/05/2018)
Thank you for a great review. Stuart
First class service
Customer Service
Quality
Value
Arrived on time the day after initial call. Quickly and efficiently fitted new aerial, and new aerial socket, plus some other wiring & connection improvements. Polite, cleared up all mess, good value for money. VAT exempt which also helps.
David W Posted on 22/04/2018 , work completed 22/04/2018
The trader replied (on 23/04/2018)
Thank you Mr Wolfe and thank you for the work. Stuart
Excellent service
Customer Service
Quality
Value
Couldn't have asked for a better service. Arrived within 15 mins of me calling him as was near by. Quickly worked out the problem and got everything working again. Very reasonably priced and a very pleasant gentleman Would happily recommend
Millar Posted on 08/04/2018 , work completed 08/04/2018
The trader replied (on 20/04/2018)
Thank you for the great review. ;o)
Prompt & professional
Customer Service
Quality
Value
We would have no hesitation in recommending SMT Aerials - fast and efficient service.
Richard, Hampshire Posted on 27/11/2017 , work completed 27/11/2017
The trader replied (on 09/12/2017)
Thank you
Highly recommended
Customer Service
Quality
Value
Stuart was very efficient and diagnosed the issue quickly. Our aerial had suffered a broken cable from a combination of age and strong wind. He had all the replacements in his van and quickly restored the signal having rerouted the cable into the house in a better way. Highly recommended. Nice guy.
johndrewuk Posted on 17/11/2017 , work completed 17/11/2017
The trader replied (on 22/11/2017)
Thank you so much, its appreciatted
A pleasure to deal with
Customer Service
Quality
Value
Working aerial got damaged, so after survey & quote (very reasonable) I was offered a fairly quick initial date-to-fix - which I couldn't avail of, but appreciated. When I had all my ducks in a row, arranging the actual date was easy enough. Final execution was quick, clean & nicely finished; explanation of setup & use was clear & complete; final output on Freeview was better than previous. Stuart himself was friendly, professional & just got on with it - I would recommend to anyone.
OwenMc Posted on 10/11/2017 , work completed 10/11/2017
The trader replied (on 11/11/2017)
Thank you very much.
New aerial in Winchester
Customer Service
Quality
Value
We had been having problems with our TV reception and called Stuart to replace our existing aerial which we had been using for a number of years. Stuart was able to recommend the best aerial to make the best of the signal we are able to receive in this part of Winchester. The work was carried out quickly, efficiently and all within the price he had indicated when we made the original inquiry by phone. TV reception is now perfect. We have no hesitation in recommending Stuart for a friendly, efficient and cost effective service.
BobWin Posted on 09/11/2017 , work completed 09/11/2017
The trader replied (on 18/11/2017)
Thank you for the great review.
Proper Tradesman
Customer Service
Quality
Value
We have been having TV signal issues for a couple of months. Called Stuart he turned up pretty much on time and got straight to the root of the problem of our 10year+ system. Recent 4G signal changes appeared to be causing interference which he explained. A new screened signal amp and a filter have totally cured the problem. A cheap easy fix without any suggestion of trying to flog me a new aerial installation. Very efficient.
Graham Posted on 09/11/2017 , work completed 09/11/2017
The trader replied (on 11/11/2017)
Thank you very much.
CCTV install
Customer Service
Quality
Value
Stuart came highly recommended for his knowledge and professional approach to every element of his work. I was very impressed when he instantly resolved our poor aerial reception where others had failed. When I decided to install a CCTV deterrent at home he was my first call. Stuart found a very cost efficient solution and installed it with minimum interruption to our lives and left us tidy, fully operational with a promise to return if we need any technical support. Stuart is trustworthy, reliable and a pleasure to have working in your home. Thank you, Neil Palmer
WheelyP Posted on 01/11/2017 , work completed 01/11/2017
The trader replied (on 02/11/2017)
Thanks allot for the work and the great review.
Great work and knowledge
Customer Service
Quality
Value
Stuart was really nice and did an excellent job. His knowledge and recommendations were spot on. His work was to a high standard and he is cheerful. His estimate was spot on. I will definitely use him in the future.
Salmond Posted on 05/10/2017 , work completed 05/10/2017
The trader replied (on 06/10/2017)
Thank you so much for the great review. Stuart
Very Pleased
Customer Service
Quality
Value
I happen to see Stuart's van when filling up my car with fuel. Having problems with our T.V. reception I went over to discuss them with him, he gave me his card. Later in the week I called him out, he phone me 20 minutes before arrival. He sorted out our Sky aerial problems along with getting us re-connected with the free-view T.V. A good job done, very pleased to watch T.V without any break up of the picture.
Ian, Winchester Posted on 15/09/2017 , work completed 15/09/2017
The trader replied (on 19/09/2017)
Thanks for taking the time to leave me a great review. Stuart
Excellent digital picture resumed
Customer Service
Quality
Value
Stuart was first class, arrived on time and checked out the existing installation, problem was an internal aerial :0( New external aerial recommended and installed, all 4 TVs re-tuned and perfect picture on each. Professional, friendly, good value for money and great service, will definitely use SMT again and wouldn't hesitate to recommend, superb thanks very much.
Simonp Posted on 16/08/2017 , work completed 16/08/2017
The trader replied (on 17/08/2017)
Thank you for the work and great review.
Excellent Installer
Customer Service
Quality
Value
An excellent installer. Mr Thompson deserves all the fives he gets. I booked for him to come. He arrived on time and was at work immediately. Fast, efficient and effective. Within 90 minutes we had a new aerial fitted outside; the televisions had been returned and he explained clearly what to look for if we had to re-tune in the future. First rate service.
Richard Skegg Posted on 10/08/2017 , work completed 10/08/2017
The trader replied (on 17/08/2017)
Thanks a lot for the great review.
5 star review!
Customer Service
Quality
Value
We would very highly recommend Stuart and his company. We have just moved into a new house and had no TV signal. I called a number of companies first - to which I had not one reply - Stuart not only answered when I called but gave me an appointment there and then - yes we had to wait a few days but we had no issue at all with that as it was not urgent. Stuart turned up when he said he would - diagnosed the problem, came up with 2 solutions, and then implemented our chosen solution right then. A few short hours later TV watched was restored. Bill was as priced and less than we had been informed by other companies. Stuart was tidy, respectful, and pleasant - everything that you would want from someone working in your home. Thank you Stuart we will be handing out your cards!
Sarah Posted on 02/08/2017 , work completed 02/08/2017
The trader replied (on 04/08/2017)
That's a great Review, thank you very much.
Excellent, fast and very reasonably price.
Customer Service
Quality
Value
Phoned on a Friday morning for a quote and Stuart arrived in the afternoon to price the job. Stuart knew exactly what was needed and quoted a very fair price for the work I needed done. Stuart arrived the very next Monday to do the work. Excellent job done, very quick and Stuart is a friendly, knowledgeable chap. He did more than was first asked of him and I am very pleased with the work and neatness of what he did. Definitely recommend SMT as a very reliable trader. Their work is also guaranteed for 12 months which is useful. Thanks Stuart - a job well done!
Tolcarne Posted on 17/07/2017 , work completed 17/07/2017
The trader replied (on 18/07/2017)
Thanks for the great review, many thanks for the work.
Excellent job
Customer Service
Quality
Value
SMT aerials did a fantastic job. Very professinal, quick and reliable.
Steve, Hampshire Posted on 03/07/2017 , work completed 03/07/2017
The trader replied (on 21/07/2017)
Thank you Steve
Excellent service. Stuart came out on a Saturday morning for an emergency visit, very helpful fitted into our schedule.
Customer Service
Quality
Value
Friendly fast service, reasonably priced, job well done and will definitely recommend.
lindylou Posted on 09/05/2017 , work completed 09/05/2017
The trader replied (on 16/05/2017)
Thank you ;o)
Professional & knowledgeable
Customer Service
Quality
Value
It was easy to arrange an appropriate appointment with Stuart. He was very flexible and happy to work around my schedule. Stuart arrived promptly and began work straight away. He quickly identified what was required and completed the job, tidying any mess as he worked. I'd recommend Stuart based on the standard of his work, price of job and his professional approach. First class tradesman!
Gary P Posted on 04/05/2017 , work completed 04/05/2017
The trader replied (on 16/05/2017)
Thank you. ;o)
Sky signal issue sorted by SMT
Customer Service
Quality
Value
Called SMT today and Stuart came within the hour and the fault was rectified. Also had a couple of issues with our aerial and the wrong type of signal amp that had been fitted by another aerial company. Stuart also sorted that for us. Quick, professional service,reasonably priced. Highly recommend.
bazza525 Posted on 04/05/2017 , work completed 04/05/2017
The trader replied (on 16/05/2017)
Thanks for the great review
Excellent Service
Customer Service
Quality
Value
I have no hesitation in recommending SMT, I have been using his expert services for many years for tv aerial hardware and wiring and satellite hardware and wiring and problem solving with both systems. His expertise with 4G interference with the tv signal has been invaluable. My service requests are actioned promptly, efficiently, in a friendly manner and to a high standard.
Nicola Posted on 07/04/2017 , work completed 07/04/2017
The trader replied (on 16/05/2017)
Thank you Nicola ;o)
A Highly Professional Service
Customer Service
Quality
Value
I have used the services of SMT over many years and have been extremely satisfied with the work carried out on all occasions. So much so that I have recommended the company to family and friends. SMT is highly professional with all work carried out to an extremely high standard. Charges and fees are very competitive compared with other firms.
johnleary Posted on 06/04/2017 , work completed 06/04/2017
The trader replied (on 06/04/2017)
Thank you Stuart
Excellent businesd
Customer Service
Quality
Value
I have used smt for many years on several properties he is always reliable fair on price and excellent workmanship
Lisa H Posted on 04/04/2017 , work completed 04/04/2017
The trader replied (on 06/04/2017)
Thank you very much Stuart
Excelllent job done
Customer Service
Quality
Value
Excellent job done. Spot on time and always tidied up after himself. He really is a 'Trusted Trader' Highly recommend him.
Which? Trusted Traders Consumer Posted on 28/03/2017 , work completed 28/03/2017
Very pleased
Customer Service
Quality
Value
I put up a new aerial and kept losing signal, Stuart checked it out for me and quickly identified the problem. We were really happy with the service, he was efficient, polite and tidy. He arrived on time and the communication was high standard, we are sure to recommend him.
Which? Trusted Traders Consumer Posted on 16/03/2017 , work completed 16/03/2017
Recommend
Customer Service
Quality
Value
He removed a broken aerial and replaced with a new one. Very happy with the work, no complaints, he arrived on time. I recommend to others.
Which? Trusted Traders Consumer Posted on 13/03/2017 , work completed 13/03/2017
Excellent service
Customer Service
Quality
Value
Had new aerial fitted as other one years old. He was very thorough and nothing was too much trouble when I asked questions. Exceptionally helpful and genuine service
Which? Trusted Traders Consumer Posted on 07/03/2017 , work completed 07/03/2017
Would definitely recommend without a doubt
Customer Service
Quality
Value
I have been using Stuart for over 8 years, he has replaced broken aerials, installed boosters and connected telephone lines for me. I am very pleased with him, he's very polite and good at what he does. I absolutely recommend him to others, he is brilliant.
Which? Trusted Traders Consumer Posted on 07/03/2017 , work completed 07/03/2017
Which? Local Review
Customer Service
Quality
Value
Stuart fitted a DAB aerial efficiently. He was polite and friendly. He took great care about where to fit the cable. I would recommend him without hesitation.
Twmsioncatti Posted on 05/03/2017 , work completed 05/03/2017
Excellent company
Customer Service
Quality
Value
Very professional and got the job completed very quickly. Also extremely friendly and would highly recommend.
Which? Trusted Traders Consumer Posted on 03/03/2017 , work completed 03/03/2017
Which? Local Review
Customer Service
Quality
Value
Stuart had the right equipment to quickly diagnose that my partial signal loss was a problem with the aerial cable from wall to TV equipment and he was happy to replace just that. He did also suggest that my roof aerial, being old and smaller than any other in the area, was not very efficient. (I had the replacement then and there to avoid paying an additional call-out fee). He was courteous, friendly and efficient, and had phoned me earlier to say that he was delayed on an earlier job and would be late.
John and Jane Posted on 14/11/2011 , work completed 14/11/2011
Which? Local Review
Customer Service
Quality
Value
Installed satellite extension and new digital aerial. All completed promptly, efficiently and to a good standard in line with quote.
Diggers-P Posted on 04/04/2010 , work completed 04/04/2010
Which? Local Review
Customer Service
Quality
Value
Installed new satelitte links and new digital aerial. also provided a new extension to a bedroom. Very helpful, honest, and clean and tidy. Completed visual survey and quoted a very competive price.
BarneyHaugh Posted on 09/02/2010 , work completed 09/02/2010