Snug & Chill Limited

I have used this firm over a few years and cannot recommend them highly enough. My first contact was when the boiler did not work and displayed an error code. I was extremely impressed that Levi asked details and instructed me on how to solve the problem on the phone for no charge rather than coming out with a call out charge. I have since used them to fix a toilet, service my boiler, fix leaking taps etc. I am impressed by Levi's knowledge , a professional engineer with detailed knowledge , I have never seen a gas engineer open and clean a boiler the way he did.You can tell from his explanations that he understands his field. He also has a detailed understanding of how others in the industry practice, he gives information about this without slurring others and he has always been accurate. For the last job I had to call him as emergency when our water tank leaked, not only did he attend quickly and acted to minimise damage but found a replacement quickly and moved other jobs to accomodate me. All his team and polite and a pleasure to deal with and care about their customer. When you find an excellent professional hold on to them!

I can't recommend Snug and Chill highly enough! I have been using them to service my boiler for several years. When my boiler recently broke down, they went above and beyond — cancelling a non-urgent job to fit me in urgently. It turned out I needed a whole new boiler, and their team was absolutely superb. Over a day and a half, they completely redid the system, replaced pipework, swapped out other worn parts, and left everything working perfectly. The service was excellent throughout — fantastic communication, true professionalism, and real value for money. It’s so refreshing to find a company that genuinely cares about their customers. I wouldn’t hesitate to use them again or to recommend them to anyone.

Levi and his team came next day to fix our boiler. We would recommend. Very efficient service.we would use again.

As usual, the annual Boiler Service was done without issues. Left the kitchen area where boiler located in a clean state. Engineer very polite

We needed both a new boiler plus repairs to our toilet and both were done to a high level of satisfaction with all workers being both courteous and considerate of disruption caused.

had problems with under floor heating called snug and chill Mr Levi came when he said he would went through the system,fixed the fault and explained that underfloor heating is very different than radiators and very patiently showed me how to use the system

I recently encountered a recurring issue with my Valliant boiler, which kept switching off. I contacted Levi and his team, and I couldn't be more pleased with the service they provided. From the initial contact, Levi and his team were highly professional and transparent. They clearly explained the potential causes of the problem and the steps they would take to diagnose and resolve it. The team conducted a thorough and efficient job of servicing the equipment. They identified the need for a new boiler computer board and a hot water tank expansion vessel replacement. These parts were replaced promptly and expertly. I was particularly impressed with their attention to detail and their commitment to ensuring the boiler was functioning optimally. They took the time to explain the work they had carried out and offered valuable advice on maintaining the boiler's performance. I highly recommend Levi and his team for any boiler repairs or servicing needs. Their professionalism, transparency, and expertise are truly commendable. I will definitely be using their company for my annual boiler service in the future.

I have been using Snug & Chill for a number of years, and Levi has always been a pleasure to deal with. His communication is excellent, and he and his team arrive on time, always demonstrating their expertise. Their work is consistently tidy and professional. The company as a whole provides reliable, high-quality service, making them a top choice. Highly recommended!

From the moment I spoke with the engineer I felt a feeling of calmness and even though it was late in the day his willingness to come out there and then was a big relief. He understood the situation, was flexible to my needs and carried out a repair to a gas leak, quickly, cleanly and with courtesy. I strongly recomend Snug and Chill they give a fantastic service. I will definitely use them again.

Snug and Chill installed three air con units for me this time last year. They were lovely to deal with and the AC units have worked wonderfully since then. Snug and Chill reminded me that they needed their annual service a few weeks ago and I booked them in. They came in time, within the time slot I was given, and worked efficiently. They even called the manufacturer to ask a question about the machine that they couldn't answer! They were again lovely to deal with. I would strongly recommend them!