We first used this company to install a new gas boiler in January this year. The engineer made a good impression right from the start. The space in which he had to work was rather limited but he made the very best of it without complaint. The work was completed successfully, to our satisfaction - my husband (who used to run a plumbing company, and many years ago installed a few boilers himself) sometimes not being an easy customer to please! However, we were both impressed by the high level of care and attention paid to every aspect of the work. Our radiators were also checked, being rather old radiators and somewhat fragile my husband normally preferred to do this himself, convinced that no one else would be so careful, however, as he was in very poor health at the time he had to allow the engineer from "Cool & Snug" to do it. For the first time, my husband had to concede that someone else knew what he was doing and did the job with care. The "Cool and Snug" heating engineer also cleared away and left everything tidy, a big plus. We had no hesitation in calling the company in again recently to deal with a few small matters and explain the boiler controls satisfactorily to my son and I, as sadly my husband is no longer here to take charge of these things. I wouldn't use any other company for dealing with our central heating system and I am pleased to recommend them to other people. Their charges are very competitive too.