Endorsed by Which?

Snug & Chill Limited

4.9

40 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

_LYD Plumbing has changed the name to Snug and Chill_

Our vision is that you can Snug and Chill with your loved ones in the comfort of your homes. Whether you need cooling when temperatures soar or warming when they drop, we are committed to ensuring you get the best service, efficiently and reliably.

Give us a call to see how we can help you be more Snug and Chilled in your home.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Air conditioning contractors

    • Air Conditioning
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas safety testing and inspection
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
    • Immersion Heaters
  • More Services

    • gas safety certificates

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
40 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
very helpful and efficient
Customer Service
Quality
Value
had problems with under floor heating called snug and chill Mr Levi came when he said he would went through the system,fixed the fault and explained that underfloor heating is very different than radiators and very patiently showed me how to use the system
Customer in Greater London Posted on 25/03/2025 , work completed 03/03/2025
Excellent Service from Levi and his Team - Valliant Boiler Repair
Customer Service
Quality
Value
I recently encountered a recurring issue with my Valliant boiler, which kept switching off. I contacted Levi and his team, and I couldn't be more pleased with the service they provided. From the initial contact, Levi and his team were highly professional and transparent. They clearly explained the potential causes of the problem and the steps they would take to diagnose and resolve it. The team conducted a thorough and efficient job of servicing the equipment. They identified the need for a new boiler computer board and a hot water tank expansion vessel replacement. These parts were replaced promptly and expertly. I was particularly impressed with their attention to detail and their commitment to ensuring the boiler was functioning optimally. They took the time to explain the work they had carried out and offered valuable advice on maintaining the boiler's performance. I highly recommend Levi and his team for any boiler repairs or servicing needs. Their professionalism, transparency, and expertise are truly commendable. I will definitely be using their company for my annual boiler service in the future.
Customer in Hertfordshire Posted on 10/03/2025 , work completed 10/03/2025
Snug & Chill are excellent at their job and lovely to deal with. Highly recommended!
Customer Service
Quality
Value
I have been using Snug & Chill for a number of years, and Levi has always been a pleasure to deal with. His communication is excellent, and he and his team arrive on time, always demonstrating their expertise. Their work is consistently tidy and professional. The company as a whole provides reliable, high-quality service, making them a top choice. Highly recommended!
Customer in Greater London Posted on 10/02/2025 , work completed 15/01/2025
Expert and efficient
Customer Service
Quality
Value
From the moment I spoke with the engineer I felt a feeling of calmness and even though it was late in the day his willingness to come out there and then was a big relief. He understood the situation, was flexible to my needs and carried out a repair to a gas leak, quickly, cleanly and with courtesy. I strongly recomend Snug and Chill they give a fantastic service. I will definitely use them again.
Customer in Greater London Posted on 06/02/2025 , work completed 31/01/2025
Very satisfied
Customer Service
Quality
Value
Snug and Chill installed three air con units for me this time last year. They were lovely to deal with and the AC units have worked wonderfully since then. Snug and Chill reminded me that they needed their annual service a few weeks ago and I booked them in. They came in time, within the time slot I was given, and worked efficiently. They even called the manufacturer to ask a question about the machine that they couldn't answer! They were again lovely to deal with. I would strongly recommend them!
Customer in Greater London Posted on 03/02/2025 , work completed 29/01/2025
⭐️⭐️⭐️⭐️⭐️ snug and “chill”
Guest Review for Snug and Chill ⭐⭐⭐⭐⭐ I can't say enough good things about Levi! From the moment I called him, I knew I was in good hands. Levi has been my go-to plumber for all my plumbing needs, and he has consistently proven to be reliable, professional, and incredibly knowledgeable. Recently, I had a serious issue with my underfloor heating system—it simply wasn’t working. Levi came to the rescue, demonstrating his exceptional problem-solving skills. He assessed the situation thoroughly and updated my system to a modern, reliable solution that now keeps my home warm and comfortable. I truly appreciate the time and effort he put into ensuring everything was working perfectly again. In addition to the heating issue, Levi has been my lifesaver for various emergencies, from leaks and pressure drops to boiler problems. No matter the situation, he is always just a phone call away, ready to help with a calm demeanor and a smile. I couldn’t be happier with Levi's work. His dedication and expertise have made such a difference in my home, and I am incredibly thankful for everything he has done. If you're looking for a plumber you can trust, look no further than Levi. He absolutely deserves this five-star review! Thank you, Levi!🙏💜⭐️
Customer in Greater London Posted on 23/01/2025 (Reviewer did not use service)
Blocked pipes in the attic so unable to use toilets
Customer Service
Quality
Value
Blocked pipes in the attic isolate problem and out in a place an efficient plan to resolve issues, excellent job on time and on budget , good communication and easy to get hold of. Efficient and good value. It's hard to find a plumber you can trust. Would definitely use again
Customer in Greater London Posted on 16/01/2025 , work completed 08/01/2025
Good quality work
Customer Service
Quality
Value
Turned up when they said they would Did a good job Heating now working again The work looks to be done professionally
Customer in Greater London Posted on 16/01/2025 , work completed 13/01/2025
New boiler heating system and water tank
Customer Service
Quality
Value
I was very Bally with the professional job that Levi completed on my entire hearing system which is now working really well. Levi was reliable and hard working and on call for any issues that we had. We now have a warm house and a constant supply of hot water. Really happy with this work and would definitely use Levi again.
Customer in Greater London Posted on 30/12/2024 , work completed 09/12/2024
Fantastic and cost effective
Customer Service
Quality
Value
Massive thanks to Levi, Dev and the whole team. Trouble free and efficient boiler replacement and heating powerflush
Customer in Greater London Posted on 28/12/2024 , work completed 23/12/2024
Exceptional out of hours service - Highly recommended
Customer Service
Quality
Value
Our boiler broke down during the recent extremely cold spell and we were left in a very stressful situation with two young kids and a grumpy dog. Thankfully, Snug & Chill came to the rescue. From the moment we reached out, they were responsive, professional, and genuinely empathetic to our urgent need for heat making themselves immediately available despite other jobs they had on. Snug & Chill went above and beyond to replace our boiler quickly, staying late into the night to ensure we had our heating up and running as quickly as possible. Their expertise was evident, and they explained everything clearly, so we felt confident in their work. Despite the challenging conditions and time pressures, they maintained a friendly and positive attitude throughout. In the days that followed, Snug & Chill were in touch to check on some teething issues that we had. It’s rare to find someone as reliable and dedicated as Snug & Chill and we’re incredibly grateful for their help. If you’re looking for a plumber who truly cares about their customers and delivers exceptional service, I can’t recommend them highly enough!
Customer in Greater London Posted on 24/12/2024 , work completed 19/12/2024
Emergency call out
Customer Service
Quality
Value
I had an excellent experience with Snug & Chill ! They arrived promptly, which was a huge relief, and got the job done quickly and professionally. The quality of work was outstanding, and the price was very fair. It's hard to find such reliable and skilled professionals these days, and I can't recommend them highly enough. If you need a plumber, don’t hesitate to call them!
Customer in Greater London Posted on 24/12/2024 , work completed 23/12/2024
Above and beyond
Customer Service
Quality
Value
Levi stayed at my house until 01:50 to install a new boiler because it was stolen. He came out just after the break in to make safe the gas and get the water on.
Customer in Greater Manchester Posted on 18/12/2024 , work completed 12/12/2024
Air conditioning
Customer Service
Quality
Value
Someone fitted our a/c unit two years ago, and it never worked properly. The guy came back a few times, fiddling with this and that, but it still didn't work. Eventually, he stopped taking my calls and never showed up again. Enter snug & chill. Quick diagnosis, quick repair, job done! Efficient, friendly and super helpful. How can I rate HIGHER than 5*?
Customer in Greater London Posted on 27/11/2024 , work completed 03/09/2024
Excellent service
Customer Service
Quality
Value
Levi recently fitted an additional filter to our boiler, due to some issues we were having with debris collection in the boiler. The work was carried out professionally and in a timely manner. He explained everything clearly and even managed to install it in a position where the additional filter was out of sight. Happy with the service provided, and would use their services again.
Customer in Greater London Posted on 24/11/2024 , work completed 19/11/2024
Responsive, quick and unique expertise
Customer Service
Quality
Value
My family and I have been using Snug & Chill for a long time and we are impressed by their excellence in accurate diagnosis, the quality of their workmanship, their prompt response times and their general ability to reliably get the work done. Definitely recommend without hesitation.
Customer in Greater London Posted on 22/11/2024 , work completed 22/11/2024
Excellent plumber
Customer Service
Quality
Value
Levi is an excellent, thorough tradesman. He is skilled in his job and is not only lovely to have in the house but really gets the job. He is reliable and trustworthy and I will continue to use him going forward.
Customer in Greater London Posted on 21/11/2024 , work completed 28/10/2024
Exceptional service
Customer Service
Quality
Value
Levi is a conscientious person, with a very reliable work ethics. He made sure the heating was installed perfectly and returned quickly to sort out any adjustments it required.
Customer in Greater London Posted on 17/11/2024 , work completed 15/11/2024
Great service
Customer Service
Quality
Value
Snug and chill were very responsive and expert in their knowledge. Levi sorted out our underfloor heating in a professional manner and we are delighted with his work. Will definitely use again
Customer in Greater London Posted on 13/11/2024 , work completed 01/10/2024
CH Service Boiler & several small jobs
Customer Service
Quality
Value
Levi and his team arrived on time, their work was quick and efficient and they left everything clean and tidy. On the negative side, they were somewhat expensive but on the positive side, it was great not having to call in 3 different tradesmen to do 3 jobs.
Customer in Greater London Posted on 10/11/2024 , work completed 05/11/2024
Plant Room
Customer Service
Quality
Value
Snug & Chill in general and Levi in particular have provided an outstanding service that is sadly so hard to find in the current climate. We had a particularly complex plant room conundrum that had to be designed and constructed under a difficult environment to satisfy many different people. Levi and his team took control from the very start and their in-depth expertise was clearly evident in how smooth and efficiently they managed the project each step of the way tackling each scenario without flaw. I would highly recommend their services.
Customer in Greater London Posted on 30/09/2024 , work completed 25/09/2024
Fixing squeaking sink tap and new toilet seat cover
Customer Service
Quality
Value
Levi was extremely helpful as always in managing to resolve the problem with the squeaking tap rather than having to have a new sink installed due to the type of taps. He also solved the problem with my broken toilet seat and I now have a lovely new comfortable seat. He has a really helpful and friendly attitude and is a pleasure to deal with.
Customer in Greater London Posted on 09/09/2024 , work completed 03/09/2024
Replace Electric Shower
Customer Service
Quality
Value
As usual, a prompt service from Levi. When I phoned him and explained the problem with my shower he advised me that it was uneconomic to repair ( 15 years old ! ). He managed to source a replacement shower for me. He removed the old shower, fitted new shower, confirmed it was working and left the bathroom tidy.
Customer in Greater London Posted on 02/08/2024 , work completed 30/07/2024
quality work, efficient, left house clean and tidy.
Customer Service
Quality
Value
Levi and his team changed out boiler and hot water system. He left is all working in perfect order. I use his team everytime I need some plumbing work and he did as always, to the agreed schedule and budget and reliable. They were considerate and helpful and comunicated well. Levi went over and above to sort out everything before he left and has been back to rebleed the radiators and make sure it is all in working order. We are delighted with the quality of work we have received.
Customer in Greater London Posted on 05/02/2024 , work completed 29/01/2024
efficient and timely job, happy to explain what was done
Customer Service
Quality
Value
Thank you for a prompt service. I was not in attendance when the technician came but could easily understand from the report what had happened. wanting to know for future reference I asked to speak with the technician and received a very prompt reply from the secretary happy to arrange a call. will definitely use the snug and chill again.
Customer in Greater London Posted on 08/12/2023 , work completed 06/12/2023
EXCELLENT!
Customer Service
Quality
Value
I have used Snug and Chill for all my plumbing jobs, new boiler and leaks etc. Just yesterday Levi installed a new Air con unit in my loft. The difference between Snug and Chill and the others is that they the finished product is top notch. They will not leave until the job is absolutely completed, hoovered up and even though it took longer than expected I was not charged extra. Highly recommended and his priced are very competitive.
Customer in Greater London Posted on 23/11/2023 , work completed 22/11/2023
Brilliant
Customer Service
Quality
Value
I had a problem with my air con unit which required some parts changing. These parts I obtained from the company which I had bought the unit from 8 years ago. I could not find a local company to do the necessary work, nobody was interested to help me out. Snug & Chill were installing a new system in a house in my road. I spoke to Levi who came and looked at my system. He said that he would be prepared to change the parts for me. I received a call from his office to say that he could come on the following Monday to do the work. He arrived at 9.00 in the morning, and in less than two hours had changed the parts on both inside and outside units and given a general clean up/service to the system. I would certainly use the company again and recommend them to others.
Baz in Greater London Posted on 12/07/2023 , work completed 10/07/2023
very efficient service
Customer Service
Quality
Value
came out very promptly and work was carried out in a very polite and orderly fashion. I am happy and will be using your service in the future
Customer in Greater London Posted on 05/07/2023 , work completed 04/07/2023
Competent, considerate and careful
Customer Service
Quality
Value
We first used this company to install a new gas boiler in January this year. The engineer made a good impression right from the start. The space in which he had to work was rather limited but he made the very best of it without complaint. The work was completed successfully, to our satisfaction - my husband (who used to run a plumbing company, and many years ago installed a few boilers himself) sometimes not being an easy customer to please! However, we were both impressed by the high level of care and attention paid to every aspect of the work. Our radiators were also checked, being rather old radiators and somewhat fragile my husband normally preferred to do this himself, convinced that no one else would be so careful, however, as he was in very poor health at the time he had to allow the engineer from "Cool & Snug" to do it. For the first time, my husband had to concede that someone else knew what he was doing and did the job with care. The "Cool and Snug" heating engineer also cleared away and left everything tidy, a big plus. We had no hesitation in calling the company in again recently to deal with a few small matters and explain the boiler controls satisfactorily to my son and I, as sadly my husband is no longer here to take charge of these things. I wouldn't use any other company for dealing with our central heating system and I am pleased to recommend them to other people. Their charges are very competitive too.
Customer in Greater London Posted on 27/06/2023 , work completed 19/06/2023
Highly recommend
The snug and chill team installed 5 air-conditioning units in our house and delivered exactly what they said they would. They were helpful, communication was good and they cost was exactly what was quoted. The systems work well and the whole experience was painless. I would highly recommend them.
Customer in Greater London Posted on 13/06/2023 (Reviewer did not use service)
Excellent
Customer Service
Quality
Value
Highly recommended. Professional and excellent diagnostic skills. Fantastic communications. Very pleasant to deal with and would not hesitate using again.
Customer in Greater London Posted on 20/10/2022 , work completed 16/09/2022
Always efficient
Customer Service
Quality
Value
I use LYD Plumbing regularly; they always treat my calls seriously and come out as soon as possible. This time I had a blocked toilet; LYD came to investigate within a few hours and soon had the toilet unblocked and working perfectly. They also looked at the main drain to ensure it was free-flowing. I am happy to pay their charges as they are efficient, polite and effective and always willing to go the extra mile if need be.
Customer in Greater London Posted on 28/04/2022 , work completed 12/04/2022
Excellent work
Customer Service
Quality
Value
My work was carried out most professionally with the most welcome and careful attention to detail.
Which? Trusted Traders Consumer Posted on 14/04/2022 , work completed 04/04/2022
Excellent service.
Customer Service
Quality
Value
Levi was great, he came in assessed the problems and fixed them up in no time. It was very easy. He cleaned up and didn't leave a mess and I was very impressed by his professional service. Would most highly recommend LYD plumbing services.
Peter in Hertfordshire Posted on 03/02/2022 , work completed 04/11/2021
LYD Plumbing Ltd
Customer Service
Quality
Value
LYD are efficient, knowledgeable, and a pleasure to work with. Would highly recommend to anyone who'd ask!
Yacov in Greater London Posted on 03/02/2022 , work completed 30/12/2021
absolutely great service
Customer Service
Quality
Value
have used this company on numerous occasions over the past few years. excellent service. very polite. leaves everything tidy.
Customer in Greater London Posted on 25/01/2022 , work completed 24/01/2022
Highly recommend.
Customer Service
Quality
Value
Called them for an emergency call out, they were there within half hour and had the job complete within a few hours. Excellent service and would highly recommend!
Customer in Hertfordshire Posted on 25/01/2022 , work completed 25/01/2022
HIGHLY RECOMMENDED PLUMBER
Customer Service
Quality
Value
LEVI WAS VERY EFFICIENT TO DEAL WITH, IN TERMS OF SCHEDULING THE APPOINTMENT WHEN HE WOULD COME ROUND. LEVI ASKED ME TO SEND VIDEOS IN ADVANCE OF THE PROBLEMATIC TAP, WHICH I DID. THAT WAY, LEVI HAD A SENSE OF THE PROBLEM IN ADVANCE AND COULD MAKE SURE HE BROUGHT ANY PARTS THAT COULD BE REQUIRED. LEVI PROVIDED A ONE HOUR TIMESLOT WHEN HE WOULD COME, AND ARRIVED WITHIN THAT TIMESLOT. HE DID THE WORK QUICKLY AND EFFICIENTLY, AND WE FOUND AN ADDITIONAL PLUMBING RELATED TASK THAT HE ALSO DID QUICKLY. LEVI STANDS OUT DUE TO THE EASE OF WORKING WITH HIM: EASY TO SCHEDULE THE APPOINTMENT, QUICKLY FIXED THE PROBLEM, VERY NICE GUY. INVOICING VIA EMAIL AFTER THE PROBLEM WAS SOLVED.
Customer in Greater London Posted on 04/01/2022 , work completed 15/12/2021
Endorsement Reference
Customer Service
Quality
Value
The trader came recommended by a friend, he came and sorted a hot water issue and my poorly working central heating. He was quick with finding out what was wrong and sorted the issue promptly. He was polity, friendly and a pleasure to have around the house. Kept everything clean and tidy.
Which? Trusted Traders Consumer Posted on 24/06/2021 , work completed 11/05/2021
Endorsement Reference
Customer Service
Quality
Value
I have used the company on a fair few occasions in the past couple of years. The reason for me going back to them is that he responds quickly, he understand his trade very well thinks outside the box and id a pleasure to deal with.
Which? Trusted Traders Consumer Posted on 24/06/2021 , work completed 20/05/2021
Endorsement Reference - Efficient and Professional
Customer Service
Quality
Value
Replacement of shower taps and shower hose.
Which? Trusted Traders Consumer Posted on 24/06/2021 , work completed 04/06/2021
Endorsement Reference - Good plumbers
Customer Service
Quality
Value
I had an old upstairs toilet and a damaged external waste pipe replaced. They needed to change where the waste pipe exited the bathroom and replace sections of damaged cast iron pipe with new plastic pipe.
Which? Trusted Traders Consumer Posted on 24/06/2021 , work completed 04/06/2021