Solar Gateway Ltd

Solar Gatway provided a great all round service from start to finish. Mark (the owner) took time to visit us, and to answer ask pour questions, providing the reassurance we needed before going ahead. When it came to the installation, everything was done very efficiently. Scaffolding was put up the day before installation and taken down quickly the day after. The battery and inverter were fitted in one day and only because of high winds did it take a second day to install the panels on our roof. All the team were friendly and professional, and Mark was in attendance too, and too time to explain how everything worked, how we could use the App to monitor the panels performance.

Solar Gateway carried out a 15 panel solar installation with inverter and battery. Mark was the only supplier to actually visit my property before he quoted for the install. The quote was very competitive. The work was carried out very professionally and the whole install was carried out in half a day and it was up and running, mark sent me the documents over so I can export and have not looked back. Great company to deal with and highly recommended.

I was recommended to use Solar Gateway and from the very start Mark explained everything how many panels and exactly where my battery would go. they were very competitive with the quote so i gave the go ahead. On the day they had every thing fitted and working in a half a day and were very professional in everything. I was shown how to view the app and was told if any problems just to get in touch. I rang once with a question and was answered very quickly. I would recommend Solar Gateway to anyone.

We had excellent service from Solar gateway. From start to finish. Mark is always quick to respond to our queries or give support as needed The Process was very quick and Mark set up our installation quickly (no waiting weeks as with some of the other companies we received quotes from). Solar gateway were very competitive in their pricing. We are very happy with our product and money we are saving on electric.

Solar Gateway carried out a 14 panel solar installation with inverter and battery. They were the only supplier to actually visit my property before they quoted for the install. The quote was very competitive. The work was carried out very professionally and the whole install was carried out in less than 5 hours. Their after service in making sure that we have all of the documentation to enable us to export energy to the grid was provided. We have been very happy with the installation and it has considerably reduced our electricity bills. Have no hesitation in recommending Solar Gateway.

Mark from Solar Gateway took time to understand our requirements and explained everything clearly. No pressure whatsoever. He provided a very clear quote and once we accepted, he set an installation date. On the day, everything went smoothly and the install was very neatly done, with minimal disruption. I cannot fault Mark and the team and would highly recommend them. The after service with any questions has been spot on and nothing seems too much trouble for them.

Such a delight to find a company that is knowledgeable, courteous & customer-focused. From start to finish, Solar Gateway (Wooler) has excelled, ensuring a quality installation. Together with their immediate after-sales response to an issue caused by the fitting of a smart meter, I would highly recommend this company & their staff

Solar Gateway were professional from start to completion. Everything was explained. The installation was done without any mess or noise! The results - savings on electricity bills.

We contacted Solar Gateway after a friend’s recommendation. We’d tried two other companies, but they gave up when they saw our roof – it’s a quirky old mill with extensions and a very irregular layout. Mark from Solar Gateway visited and suggested installing solar panels in our paddock, around 150m from the house. The quote was very reasonable, and we opted to add an extra battery, something we’re very glad of now. They installed the system and ran a cable to the house. It worked brilliantly. Then, they called back to say they thought they could improve our output even more. They returned, added a second cable, and doubled the performance, at no extra hassle to us. Any questions I’ve had since, I’ve texted and always had a quick, helpful reply. Later, Northern Powergrid put us on generator power for six weeks. I hadn’t realised the batteries needed switching off, and they got damaged. Mark negotiated free replacements with the supplier and installed them for us, again, going above and beyond. The service from Solar Gateway has been absolutely outstanding. I’ve already recommended them to family and wouldn’t hesitate to recommend them to anyone else.

Our installer closed down and we had problems with our solar system and no one to help outside of some wanting a lot of money upfront just to come and look. Fortunately, a couple of friends at church had a solar system with which they were really pleased and they could not speak too highly of the installer, Solar Gateway. So I rang Solar Gateway and discussed our situation. Then they came to our home in Prudhoe (Northumberland) to inspect the system. Getting into our loft wasn't easy. They clearly really understood the systems and why ours was not working as it should. One of our problems was that we had the wrong dongle which would not work properly with the new Sky Broadband - to whom we had moved more recently. He fixed & updated the settings, ordered a new dongle and mentioned some changes we might make in due course to improve our system and payback. That said, it is now working so much better right now - we are very happy. They have registered with LuxPower as our "installer" and can now see all of our readings live so as to be able to monitor & adjust our settings as needed given the different seasons etc. Amazingly, Solar Gateway has done all of this for free, including no charge for the new dongle, because we were not well advised by our actual installer who had also cut some corners which we will sort over time. We are very happy to recommend Solar Gateway. Our system is just so much better and we have the comfort of their ongoing support. Happiness!