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Endorsed by Which?
Solar Gateway Ltd
Opening Hours
Today - 08:00–18:00
- Monday 08:00–18:00
- Tuesday 08:00–18:00
- Wednesday 08:00–18:00
- Thursday 08:00–18:00
- Friday 08:00–18:00
- Saturday 08:00–18:00
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Organisations and Awards
About
Solar Gateway is an established and highly experienced Solar Panel Installation Company operating Nationwide.
We design and install bespoke solar panel systems for our customers.
We pride ourselves on a very high standard of installation workmanship.
We bring electricity bills down and protect customers from rising electricity costs! We are totally customer focussed. We provide detailed calculations showing Solar Generation and the amount of Money the system would save.
Go to our website and press the “Get a Quote” button on the home page. It costs nothing but 5 minutes of your time. It could save you thousands of pounds.
Solar Gateway are MCS Qualified, Napit Registered and members of HIES consumer code. We are proud to be a Which? Trusted Trader.
What we do
Renewable energy
- Solar water heating
- Solar panels
- Solar Panel Maintenance
- Home energy analysis
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
43 reviews
Recommended
Recommended
by 98% of customers
Sort by
Great company to deal with, very trustworthy, efficient and helpful
Customer Service
Quality
Value
I found this company through a google search and was pleased to see that they were a Which? Trusted Trader. Mark called out to see me soon after my initial enquiry. I was very impressed with his knowledge, honesty and price. He explained everything very clearly, and happily answered further questions later. The system was fitted by his team of three including himself. They were very professional and tidy. It was installed and working within a few hours. The app that's linked to the inverter is great, and perfect to show friends how the system is working. His aftercare is great too. I bought a system with eighteen panels and a four point eight kw battery. It's possible to run several things in the house, during a power cut, from the battery, which is fantastic. I generally opt for the boiler, router, light and tv. I have recommended Mark to many friends. They have all been impressed with his technical knowledge and fair price. He's not in the business to sell you something if it's not going to be of any benefit, unlike many of the rogues out there. I'm happy to recommend Mark to everyone wanting a good, efficient system, installed well and at a fair price.
Customer in Northumberland
, work completed
Recommended
A good experience
Customer Service
Quality
Value
15 solar panels across two roofs with battery and solar boost (water heating). I contacted a number of traders. One gave a quote for the wrong roof using Google maps. Another did not visit. Another was difficult to contact. Mark of Solar Gateway visited twice was easily contactable by phone answering all my questions. Work completed in one day. A mistake was made and rectified within a couple of days. I am very pleased with the performance of the system. It is as predicted.
Customer in Northumberland
, work completed
Recommended
Good job done efficiently and to plan (only delay was due to the bad weather).
Customer Service
Quality
Value
We were advised about the system and size suitable for our house. The quote was clear and questions answered. The work done at each stage was efficient and tidy with good explanations of what was being done. I would be happy to recommend this company to anyway looking to install a solar panel system.
Customer in Northumberland
, work completed
Recommended
Professional and good value service
Customer Service
Quality
Value
Great service, solar panels installed on day one and electrics the next day. Solar Gateway handled all the paperwork and clearly explained the system. Very tidy job with great care over the aesthetics of the installation. Good vale and very pleased with results. Would not hesitate to recommend.
Customer in Northumberland
, work completed
Recommended
Really pleased with everything
Customer Service
Quality
Value
I had solar panels installed with batteries and a water heater for the excess electricity produced. The whole system has worked brilliantly. The installation was quick and with no mess. Everyone involved was very professional and explained everything that was being done at each stage. They even fixed an existing fault in the fusebox which surfaced after the installation but which was in no way caused by it, and didn't charge me for the extra work even though it involved a separate visit a couple of months later. I'm really happy I chose Solar Gateway for the work and would highly recommend them. I would definitely go straight to them for any further work I might do in the future. I have also had the benefit of the summer months to know that we were really happy with the job.
Customer in Lancashire
, work completed
Recommended
Solar Panel Installation
Customer Service
Quality
Value
Excellent communication skills with the company representative all the way from survey to quotation to installation. The installation team were very professional and efficient. Very happy with all the work Solar Gateway did for us on this domestic solar power installation.
Chris in West Yorkshire
, work completed
Recommended
Very Reliable Service
Customer Service
Quality
Value
My installation was done within 4 hrs of the men starting. Everyone abided by health and safety regulations and the team went about their business in a professional and competent manner. There was no damage caused by the installation and the men left the house tidy and cleared away all debris. First class service.
Customer in Northumberland
, work completed
Recommended
Solar Panel and Battery Installation
Customer Service
Quality
Value
Mark at Solar Gateway was very helpful in helping me get to a PV and battery design that was right for my house. This was done over the phone across a number of weeks and involved Mark answering a number of both installation and technical questions. Mark was very clear in what information he needed from me in order for him to plan and prepare correctly for the install and on the day Mark and his team arrived on time and completed the install over 2 days - scaffolding was required hence the additional day. His team were professional and polite and the Inverter and Battery were installed in my garage exactly where I wanted them to be. The installers were also very clean and tidy too! It’s now over a month since the install the system is working perfectly. Mark linked me up with his hardware supplier so I could get some support regarding building a software interface to the inverter. All in all I am very happy with not only the pre-sales work with Mark but also the installation too. I would be happy to recommend Solar Gateway to other potential customers.
Brodie in Merseyside
, work completed
Recommended
Not a good experience
Customer Service
Quality
Value
It started to go wrong the day after the install when the system was exporting the energy rather than using the battery - I chased for several day and was told they couldn't see why it was doing this so would have to send an engineer the next week. He didn't show up and there was no communication. So they tried again after another week. When he was an hour late I phoned and left a message to make sure he was coming and hadn't had an accident. After another 30 minutes I left a another message and an email. 2 hours late he showed up and I asked for some compensation for the system not working and being messed about but all they would offer was £100, and I accepted only if they fixed the system and had showed me proof it was working perfectly, otherwise I wanted it out and a full refund. It took an hour of changing and re-seating components, and re-routing cables to stop the strange signals the engineer was getting. After a few days I contacted the operations manager at Solar Gateway and asked where the £100 was, but they claimed they only said that because I refused to give the engineer access otherwise, and there was nothing wrong with the system nor had there ever been; he was unable to explain the hour of work... A month later on they are still unable to provide proof the system is working perfectly.. nor have they paid the £100 promised and now I'm considering legal action.
Customer in Greater Manchester
, work completed
Very highly recommended
Customer Service
Quality
Value
Solar Gateway provided an excellent service from the initial quotation to the installation of our solar panels. Mark was very helpful in organising the work around our awkward schedule. The team who came to carry out the installation were professional and courteous. We are very pleased with the panels and are very happy to recommend Solar Gateway.
Mr and Mrs Simpson. Hexham, Northumberland.
, work completed
Recommended