Solarframe Direct Limited

Conservatory roof and two external doors fitted Having spoken to a few companies about getting this work done Solarframe were expensive when compared to the others, however, their sales person who came round to see us was convincing enough about the quality of the products and the fitting service so we went with them. I liked how there were no cheap sales tactics employed, no time limited offers to pressure a sale, no repeated calling. Timescales for fitting were accurate, all took a few weeks but expectations were set and kept to. The fitters at every stage were great, turned up on time, incredibly tidy in their work (you'd barely know they'd been) and the end result was spot on. We had one slight issue with our pre-existing blind fittings in the conservatory, the roof was slightly too low for me to re-fit the brackets but the finishing team took care of it for me, refitted them all without any fuss. To sum up, Solarframe prices are premium but their service and product quality matches that premium.

We are very pleased with our conservatory refurbishment: new roof, doors and windows. The work was carried out professionally and quickly and all working areas left as clean and tidy as possible during the various stages of the work carried out. We were consulted throughout over any issues and the project has been completed to our full satisfaction.

Our Solarframe windows were installed by the team of Andrew and Deklan who made a superb job, the windows and doors are faultless and absolutely nothing was too much trouble for them to help us. The windows and doors have made the house so much warmer and quieter, thank you so much, everyone.

Just had a 3m x 3m rear extension costing over £23,000, the sales person agreed verbally to fit brushed chrome fittings and floor would be left smooth for any type of flooring. They fitted wrong electrics and refused to level and smooth concrete flooring which would have cost £70-100. They agreed to replace electrics as goodwill even though the sales person got it wrong. Suggest you record all conversations and agreements made by the sales people, who to be fair, say and promise a lot to get the order. On the plus side the work was completed by excellent trades people, brickies, plasterers electricians all brilliant but will not comment on what their opinion on Solarframe Direct Limited was and the way we treated A decent company but just be careful what they say.

We have had our conservatory windows along with kitchen and bathroom windows replaced to modernise our 1960’s bungalow. After delaying our installation due to overrunning on our part after having a loft conversion installed Solar frame we’re helpful in delaying the installation a month to accommodate our fitting and kept us informed. Slight problem after installation but once the reason was understood we accepted the explanation.

We’ve had windows from Solarframe before. That experience gave us confidence of a good product for replacing other windows. Great communication and the sales, surveyor, customer contact and fitting teams were all excellent, especially the fitting teams.

Since having our Orangery roof built by another company we had problems with a leak which after many visits the company failed to successfully resolve, when it became dangerous due to water affecting the electrics we called solar frame and asked for about a new roof. They came and looked at it and saw it was dangerous and needed urgent replacement. The next week they sent an electrician and isolated the power, then because of the coming winter we’re quick to begin the work and we’re professional through out the old roof was removed and the area cleared and within a week the new roof was on the the plasters and electric did they’re bit and finally a inspection and cleaning to make sure we we happy with the work , they were professional worked through awful weather and cleaned up after each visit we would like to thank them for their work, it wasn’t cheap but it was a well worth it. We willingly recommend solar frame to anyone.

3rd time using Solarframe. No issues on the previous 2 occasions but weren't so lucky this time. A combination of poor communication between departments, unwillingness to take responsibility, blame being assigned to someone else, staff holidays (no issue with staff taking holidays as long as the job is passed onto someone else) and incompetence (installation team turned up on 3 occasions with the same frame & glass incorrectly measured, they finally got it right on the 4th attempt) resulted in a job which should have taken 6 weeks took 20 weeks to complete! As a form of recompense we were offered a £100 M&S voucher, we are still waiting to receive it. We won't be using Solarframe again!

The installation of the sliding patio door should have taken 2 days, but it took 83 days. On two occasions, Solar Frame got the measurements of the unit wrong. We endured 7 weeks of having unplastered walls and draughts, then another 5 weeks before the job was fully completed. The treadboard is warped, but I have not let them take it up to replace because of the risk of consequential damage. I have sent an e mail and two letters to Solar Frame (one to the Operations Director) asking for compensation, but have received no replies to any of them.

We were having most of the windows in our house changed so it was really important we went with the right company. After having several quotes we decided to go ahead with Solar Frame and we were not disappointed with our choice. The salesperson visited the house (on an evening) and took the time to go through everything with us, gave the best advice and reassured us of the quality of the products. When it came to fitting John and Steve both did an excellent job. They talked me through the fitting of each window to make sure I was happy and every window was fitted to a high standard during the three days they were here. I would definitely recommend Solar Frame!