Solarframe Direct Limited

We had new front, back and french doors and were very pleased with the result . Great service with reliable fitters. They even continued in a downpour to complete the work.

Great job by John and Perry replacing 6 windows all requiring new lintels too and one door at our bungalow this week. The care and consideration they showed us during the 4 days at our house is greatly appreciated when my wife had to prepare for a hospital procedure on Wednesday and needed access to the bathroom constantly during the work. They were very efficient and tidy and a pleasure to have at our house. From first contact with Solarframe to completing the job our experience has been excellent and we were kept informed all through the process. I recommend them to anyone wanting new UPVC windows.

We had our old conservatory replaced with a new one from Solar Frames. Our old South facing conservatory was too hot in summer and too cold in winter. Solars design, with insulated solid roof and energy saving glass walls, has resolved our old conservatory problems. The work was completed as planned to the cost agreed. The trade workers and technicians were competent, friendly and very helpful in resolving final finishing items. We are very happy with our new conservatory.

Conservatory roof and two external doors fitted Having spoken to a few companies about getting this work done Solarframe were expensive when compared to the others, however, their sales person who came round to see us was convincing enough about the quality of the products and the fitting service so we went with them. I liked how there were no cheap sales tactics employed, no time limited offers to pressure a sale, no repeated calling. Timescales for fitting were accurate, all took a few weeks but expectations were set and kept to. The fitters at every stage were great, turned up on time, incredibly tidy in their work (you'd barely know they'd been) and the end result was spot on. We had one slight issue with our pre-existing blind fittings in the conservatory, the roof was slightly too low for me to re-fit the brackets but the finishing team took care of it for me, refitted them all without any fuss. To sum up, Solarframe prices are premium but their service and product quality matches that premium.

We are very pleased with our conservatory refurbishment: new roof, doors and windows. The work was carried out professionally and quickly and all working areas left as clean and tidy as possible during the various stages of the work carried out. We were consulted throughout over any issues and the project has been completed to our full satisfaction.

Our Solarframe windows were installed by the team of Andrew and Deklan who made a superb job, the windows and doors are faultless and absolutely nothing was too much trouble for them to help us. The windows and doors have made the house so much warmer and quieter, thank you so much, everyone.

Just had a 3m x 3m rear extension costing over £23,000, the sales person agreed verbally to fit brushed chrome fittings and floor would be left smooth for any type of flooring. They fitted wrong electrics and refused to level and smooth concrete flooring which would have cost £70-100. They agreed to replace electrics as goodwill even though the sales person got it wrong. Suggest you record all conversations and agreements made by the sales people, who to be fair, say and promise a lot to get the order. On the plus side the work was completed by excellent trades people, brickies, plasterers electricians all brilliant but will not comment on what their opinion on Solarframe Direct Limited was and the way we treated A decent company but just be careful what they say.

We have had our conservatory windows along with kitchen and bathroom windows replaced to modernise our 1960’s bungalow. After delaying our installation due to overrunning on our part after having a loft conversion installed Solar frame we’re helpful in delaying the installation a month to accommodate our fitting and kept us informed. Slight problem after installation but once the reason was understood we accepted the explanation.

We’ve had windows from Solarframe before. That experience gave us confidence of a good product for replacing other windows. Great communication and the sales, surveyor, customer contact and fitting teams were all excellent, especially the fitting teams.

Since having our Orangery roof built by another company we had problems with a leak which after many visits the company failed to successfully resolve, when it became dangerous due to water affecting the electrics we called solar frame and asked for about a new roof. They came and looked at it and saw it was dangerous and needed urgent replacement. The next week they sent an electrician and isolated the power, then because of the coming winter we’re quick to begin the work and we’re professional through out the old roof was removed and the area cleared and within a week the new roof was on the the plasters and electric did they’re bit and finally a inspection and cleaning to make sure we we happy with the work , they were professional worked through awful weather and cleaned up after each visit we would like to thank them for their work, it wasn’t cheap but it was a well worth it. We willingly recommend solar frame to anyone.

3rd time using Solarframe. No issues on the previous 2 occasions but weren't so lucky this time. A combination of poor communication between departments, unwillingness to take responsibility, blame being assigned to someone else, staff holidays (no issue with staff taking holidays as long as the job is passed onto someone else) and incompetence (installation team turned up on 3 occasions with the same frame & glass incorrectly measured, they finally got it right on the 4th attempt) resulted in a job which should have taken 6 weeks took 20 weeks to complete! As a form of recompense we were offered a £100 M&S voucher, we are still waiting to receive it. We won't be using Solarframe again!

The installation of the sliding patio door should have taken 2 days, but it took 83 days. On two occasions, Solar Frame got the measurements of the unit wrong. We endured 7 weeks of having unplastered walls and draughts, then another 5 weeks before the job was fully completed. The treadboard is warped, but I have not let them take it up to replace because of the risk of consequential damage. I have sent an e mail and two letters to Solar Frame (one to the Operations Director) asking for compensation, but have received no replies to any of them.

We were having most of the windows in our house changed so it was really important we went with the right company. After having several quotes we decided to go ahead with Solar Frame and we were not disappointed with our choice. The salesperson visited the house (on an evening) and took the time to go through everything with us, gave the best advice and reassured us of the quality of the products. When it came to fitting John and Steve both did an excellent job. They talked me through the fitting of each window to make sure I was happy and every window was fitted to a high standard during the three days they were here. I would definitely recommend Solar Frame!

Fiona was very professional kept me informed when fitters would arrive and how long they would take. She Emailed and telephoned on a regular basis. Scott and Dale fitted the roof. They were punctual and their work was quality. they were friendly and polite and also left the area clean and tidy. The electrician and plasterers work was quality.

we would like to thank first of all Steve,who came and told us all about solarframe and showed us the quality of the windows that they make .we were very impressed by them . in the next couple of weeks we got a call from Fiona our co-ordinator with a date to install them the lads Andy and Karl came and started on the wednesday got 5 of the windows in that day cleaned up after themselves nice !! didnt expect that. in the next 2 days would they had finished the job ,they never stopped ( well they did for a cuppa ) lol they liked their tea but didnt string it out .we would recomend this firm to anyone

Contracted Solarframe to replace the frames and install a new solid roof on my existing conservatory. Very happy with the finished article but very disappointed with the organizing of the work. Where it should have been maybe five days work the job in total took five weeks. I had a number of last minute cancelled arrangements for work by the coordinator as the workmen had been sent on different jobs and were unable to attend. With two days without windows and three week wait for the correct doors the organization was not what I would have expected.

Just had windows and a new conservatory roof fitted by Solarframe Sarah binns and her fitting team were excellent the quality of product and finish is first class 5* off us

My old conservatory, formerly an ice-box in cold weather or an oven on sunny days, and suffering from a leaky roof, has been totally transformed into a delightful room for all seasons and all weather conditions. I was impressed by the high standards of the company and its products, right from the moment that the initial survey was done, and I am pleased to report that the finished build quality and appearance is highly satisfactory, both inside and out. I have nothing but praise for the office staff who kept me fully informed of dates and times, and for the fitting team, who worked tirelessly and with great dedication. They are all a credit to the company. I want to record my special appreciation of the many extra hours that fitters Mick and Martin spent working round a design issue, related to the unusual configuration of the box gutter, which impeded the construction of the roof structure. They also suggested a slightly modified junction between the vaulted ceiling and the window tops (a pelmet trim on the two outward-facing sides of the conservatory, instead of a sloping junction between the ceiling and the window frames) to match the pelmets on the other two sides which had box gutters. This allowed me to fix suspended blinds uniformly all the way round, underneath the pelmet boards, and the end result is extremely pleasing to the eye.

Very satisfied with all aspects of work. Workmen arrived on time and worked extremely hard and were very unobtrusive. Quality of work is first class and the clearing up afterwards was much appreciated.

Positives first. Our new extension, which cost £14000+ was very well built by excellent fitters and after painting the ceiling and walls it now looks good However, although we were assured both in the showroom and in our living room that very little light would be lost we're now left with a permanently gloomy main living room which will require lighting throughout the day. I spoke with the company who eventually put me onto the sales director, who disputed everything I had to say, accusing me of being a liar, stupid, then in effect a thief because I was withholding the final small payment until my grievance was heard. Now paid just to put an end to this trauma. Not a pleasant experience which I will never repeat. A pity as all the other staff were very friendly and helpful. Workmanship great, communication dreadful. They will of course deny everything, use your own judgement

Very pleased with the service and quality of units/replacement roof system and doors. A large job for us replacing all existing windows and doors and a new solid roof on the conservatory (from polycarbonate). Although there were some unforeseen challenges with delivery of materials etc , excellent communications throughout with Kat meant it was all completed to high quality and standard I had hoped for from the outset. Great fitters - Dave/Leigh. Would recommend.

This is the service you get for £23,640 Conservatory windows and doors replacing and a Solid Tiled Roof 1.Came to fit but had forgot to make the Roof Frame. 2.Electrician never turned up no one contacted us then when he did he hadn't the correct fittings. 3.There was a gap in the door where you could see the outside letting in a freezing draft. Had to have new frame and door made 4.Solar Frame did not clean the glass on the windows, so when we did there were suction marks inside the double glazing on 2 of the large windows. We eventually got them replaced 5.This is the worst when it rained the roof where it meets the outside wall started leaking .A fitter came out put some sealant under the flashing. Then it rained again and it leaked down the inside of the wall in 7 places .Solar Frame came and fitter said that the original fitters damaged the rendering and water is seeping through. We are now waiting for him to come back. 6.On 17/6 we chased up the warranty work on the leaking roof. The representative on the phone said there were no details of our case as the person who came to look at the roof no longer worked for them. If we had not called yet again nothing would be done. Update An Engineer came around said that where the roof meets the wall was totally insufficient to prevent water ingress should have been deep cut lead flashings. This work has now still to be done. Was marked as urgent which to them is 14/7.It is now the 2/7 and rain in pouring in down inside wall.

We would highly recommend this Company...…. From the initial visit from their representative, the actual work done and the way the work was project managed was excellent! Their representative gave us lots of advise and ideas and we finally came up with a plan of what we wanted. When the works commenced it was the wettest May in history and the groundworkers/bricklayers worked as cleanly and efficiently as they possibly could under the circumstances and their workmanship was faultless. The roofers/window fitters worked quickly, cleanly and efficiently and we were very pleased with their work too. Then came the electrician, plumber and plasterers, who were all excellent trades and even though there were a few problems along the way they went above and beyond to make sure everything was done to a high level. Kat who coordinated the whole thing did an amazing job and made the whole project effortless on our part by organizing everything very efficiently. All in all we can't speak higher of Solarframe and would not hesitate to recommend. A big thank you to all the team. Keep up the good work!!

We ordered a garden room to use as an office for our new build. Not cheap but you pay for what you get and prices of materials are rocketing. There was a major issue with water when the base was laid due to excessive rain and with the garden just being laid. The team had to rethink the base which they did without any drama and with no extra cost. When completed it looked superb and the electricians and plasterers did a great job. Everyone came when they said they would all coordinated by Sarah. Very courteous team. Every question I asked was answered with no trouble. You don't get guttering with the building just make sure you find somewhere for the water to go. I added a 210 ltr water barrel which does the job. You also need to find skirting board for the room. I went for plastic which looks great, easy to fit and added £80 to the cost. Also if like me I also budgeted for carpeting and door and window blinds. The room adds to our new garden and we are so pleased with it.

Using Solarframe for new windows and door has been the most stressful experience I have had in a long time. Customer service has been absolutely shocking. Repeatedly not turning up and not informing us until the day after we have taken days off work. We were told their window systems were far superior to any other window firm and couldn't need triple glazing, utter rubbish they haven't made any difference whatsoever!! They only use subcontractors to install who really couldn't care less how they fit them. Unprofessional overpriced company. Stay away!