Endorsed by Which?

Solarframe Direct Limited

4.8

357 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 10:00–16:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

The very name of our company best describes the core activity of our business; supplying energy efficient conservatories, windows, doors and solid tiled roofs to an ever discerning customer base.

We have been transforming homes with our bespoke design, manufacture and fit service for over 12 years, always ensuring that every customer’s experience is second to none.

Customers choose SolarFrame because they know that they are guaranteed to receive quality products from an ever-professional, experienced team. SolarFrame customers don’t need to lift a finger – our dedicated team will do all of the work; from the initial building regulations and planning permissions to the buffing of windows after fitting – no stone is left unturned.

What we do

  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory glass heat reduction film
  • Glaziers

    • Double glazing installation
    • Sash windows
    • Replacement window services and repairs
    • Stained glass
    • Window consultants
  • Doors

    • Bi-fold doors
    • Patio doors
    • French doors
    • Orangeries
    • Fire doors
  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Roofers

    • Guttering, fascias and soffits
  • More Services

    • warm roof
    • solid tiled roof
    • orangeries
    • skypods

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
357 reviews
Customer Service
4.8
Quality
4.9
Value
4.7
Sort by
Conservatory Conversion
Customer Service
Quality
Value
Solarframe have recently completed work to transform our old conservatory into a full extension with new solid roof and bifold doors. We are very happy with the standard of workmanship and even when small issues arose they were corrected quickly and with no fuss. Would highly recommend and Solarframe were also recommended to us by friends.
Customer in West Yorkshire Posted on 05/10/2024 , work completed 01/10/2024
High quality work
Customer Service
Quality
Value
SolarFrame have just completed the replacement of my old, leaky conservatory. From the initial enquiry to completion all the staff who I've been in contact with have been professional and polite. Initial response to my enquiry was prompt, and salesman Rob visited to explain the process and their product. There was no pressure to sign. Once the order had been placed, surveyor George visited to carry out a thorough survey. He explained other options and changes were made to the order without fuss. Shortly after the survey, I was contacted by Co-ordinator Kat who explained the next steps and sent through a schedule of works with dates and names of who would be carrying out what tasks. From electrician, to installer, to plasterer. This communication was very encouraging. When the work was due to start, Kat phoned beforehand to confirm day and time and she kept me informed throughout the work with names, days and times as each team was due. Lovely. Thanks to the hard work of electricians Russ and Callum, installers Dayne and Dean, plasterers Dave and his team and technician Andrew, the work was completed on time to a very high standard and my comments re minor issues were listened to and resolved promptly. I cannot recommend Solarframe highly enough. Very professional and excellent workmanship. Thank you.
Customer in West Yorkshire Posted on 26/09/2024 , work completed 23/09/2024
The trader replied (on 27/09/2024)
Thank you for your fantastic review, it's great to hear your positive feedback!
Replacement of existing conservatory door, windows and roof
Customer Service
Quality
Value
I had new windows, a new door and a new roof installed on the existing conservatory base. Connor, my co-ordinator, kept me regularly informed as to what would happen, when it would happen and who would do the work. Everybody arrived when scheduled to do so. Even though persistent rain on the first installation day curtailed activity because the conservatory would be without a roof and windows for several hours, the installers completed the work as planned. All those connected with the company - sales adviser, surveyor, installers, electrician, plasterers and sign-off technician - were mindful of being in my home, and those involved in undertaking the construction went to much trouble to clean up before leaving. The whole process, which took about ten weeks between my visit to the showroom and completion of the installation, was smoothly executed. First impressions of the completed job are favourable.
Customer in West Yorkshire Posted on 25/09/2024 , work completed 23/08/2024
Conservatory replacement plus a solid roof
Customer Service
Quality
Value
From contacting Solar Frame I found all staff very informative helpful and polite This alleviated any concerns I had from placing the order. The installations co-ordinator Kat was very good keeping in touch throughout the build. The team of fitters Scott, Kane, electrician Mark and the plasterer Terry, all did an excellent job on the build, completing on time and keeping everything clean and tidy I would have no hesitation on recommending Solar Frame to anyone wanting a new conservatory. Mr & Mrs Wilkinson
Customer in West Yorkshire Posted on 08/09/2024 , work completed 27/08/2024
The trader replied (on 10/09/2024)
Thank you for your fantastic review. Customer service is at the heart of our business, so it's great to hear about your positive experience.
Replacement garage window and patio doors
Customer Service
Quality
Value
I was most impressed with the work you recently carried out for me. The whole team, including the salesmen, surveyor and fitters were polite and efficient, as were the office staff. Thank you for an excellent job!
Customer in South Yorkshire Posted on 07/09/2024 , work completed 22/08/2024
The trader replied (on 13/09/2024)
Thank you for your 5-star review!
Outstanding job.
Customer Service
Quality
Value
The whole team were outstanding and I am now sat in my new office delighted. I would fully recommend them.
Customer in North Yorkshire Posted on 06/09/2024 , work completed 27/08/2024
The trader replied (on 10/09/2024)
Thank you for your 5-star review - enjoy your new office!
Great job by SolarFrame
Customer Service
Quality
Value
We've recently changed our "too hot in Summer, too cold in Winter" conservatory into what we now call our "extension" by having new window frames and a solid roof fitted by SolarFrame. A brilliant, professional job was done by everyone from start to finish and we are highly delighted with the end result. Everything was kept neat and tidy for us throughout the whole job - and boy, did they work so hard! (and didn't eat too many biscuits!). A big shout out to the whole team - from Rob (Sales) and Trevor (Surveyor), then Kat, our Installations Co-ordinator, who looked after us so well throughout through the whole process, to the Fitters, Scott and Kane; Plasterers Terry and Team, Garry the Electrician and finally Dom and Andrew, who tidied up and added the very important final touches. A great job guys - thanks very much indeed.
Customer in West Yorkshire Posted on 23/08/2024 , work completed 21/08/2024
The trader replied (on 10/09/2024)
Thank you for your positive feedback! We wish you many happy years enjoying your new, improved extension.
Great sales, customer service and fitters. Quality product and attention to detail.
Customer Service
Quality
Value
We had considered for some time replacing the original roof on our 18 year old conservatory with a solid tiled roof. Having spoken at length to salesman Gareth we were confident Solarframe would be the right company to carry out the work. Our existing frames and doors were in reasonable condition but due to their age it was sensible to replace them aswell to get maximum benefit from the whole project. I'm sure moving forward this will prove to be the right decision. Once we had agreed on price and terms we were surprised to get an install date within six weeks. We were then given a schedule of all work to be done and detailed explanation of the process. Connor was then assigned to guide us through the whole process and was in regular contact with updates as things moved forward. Apart from a couple of small delays to the schedule which we were advised of everything went to plan. All the fitters, electricians, plasterers and finishers were very good, friendly and courteous and left the work area tidy. After we had signed off the work we noticed a small cosmetic indentation on a length under the guttering. We advised Connor and a replacement piece was fitted within a week. From our initial visit to Solarframes show room, the subsequent sales visit from Gareth and the surveyor onto Connor's customer service and the work of the tradesmen we have been really impressed and very pleased with the final outcome. Thanks to everyone involved.
Customer in Derbyshire Posted on 05/08/2024 , work completed 18/07/2024
The trader replied (on 06/08/2024)
Thank you for your positive feedback. We wish you many happy years in your new, improved conservatory!
Great Product
Customer Service
Quality
Value
I had an old timber frame conservatory that to be honest had seen better days. A leaflet from Solarframe came in the post. Visited showroom in Leeds and arranged for a visit to get a quote. Happy with the price the surveyor came to take all measurements. I then got a call about date for fitting followed by an email from Connor which contained all details we'd discussed. Everyone involved with the installation did a very professional job and always left it clean and tidy. Connor phoned often to let me know times that I could expect people on site. The whole process was thorough and very professional. I'm absolutely delighted with the new conservatory, it's a wonderful transformation from my old tired looking one. Will be spending many happy hours using it. A big Thank you to all at Solarframe.
Customer in West Yorkshire Posted on 01/08/2024 , work completed 24/07/2024
The trader replied (on 02/08/2024)
Thank you for your fantastic review. It's great to hear your positive feedback. We wish you many happy years enjoying your new, improved conservatory!
Very professional, cannot fault.
Customer Service
Quality
Value
We had a great service from Solarframe. Starting with the communication that was excellent throughout the process, we found everyone we engaged with to be very polite and accommodating. Nothing was too much trouble and they were very clean and tidy. Thrilled with the finished product and would definitely recommend.
Customer in West Yorkshire Posted on 25/07/2024 , work completed 10/04/2024
The trader replied (on 26/07/2024)
Thank you for taking the time to leave a review. It's great to hear about your postive experience.
Replacement roof and windows in Conservatory
Customer Service
Quality
Value
We were very impressed with the service and the workmanship of Solarframe. Every aspect of the build was well organised and we are really pleased with the new roof, door and windows.
Customer in North Yorkshire Posted on 22/07/2024 , work completed 12/07/2024
The trader replied (on 24/07/2024)
Thank you for your 5-star review and positive feedback.
Great work replacing my old conservatory glass roof
Customer Service
Quality
Value
I was highly impressed with my first meeting with the design consultant Steve who was very knowledgeable and helpful. Throughout the job I was contacted regularly (phone calls and emails) by the installations co-ordinator Connor, who provided me with detailed information about the schedule of work and to check if I was satisfied with each a stage of the work. I can honestly say that I was more than happy, as the work was carried out efficiently and to a high standard and on time. The guys even worked through the rain to remove the old conservatory roof and install the first stage of the new roof. All work (installation, electrics and plastering) was carried out to a high standard and on time, and the final stage was the technical clean and seal before the job was signed off. I love my new conservatory roof, although it all looks so good I’ve renamed my conservatory my garden room! My painter and decorator completed the transformation, and he and other visitors have also been very impressed with how it looks and how quickly the whole job took, less than 2 weeks. A big thankyou to everyone involved.
Customer in Derbyshire Posted on 16/07/2024 , work completed 09/07/2024
The trader replied (on 17/07/2024)
Thank you for your fantastic review. It's great to hear that you are happy with your new conservatory roof and the level of service provided.
Replacement Conservatory roof
Customer Service
Quality
Value
From start to finish, solarframe were very well organised from initial meeting to managing various teams from dismantling old roof to install of new roof plus roof lights and plastering. All work was carried out to a high standard and on time.
Customer in West Yorkshire Posted on 16/07/2024 , work completed 25/04/2024
The trader replied (on 16/07/2024)
Thank you for 5-star review. It's great to hear about your positive experience.
Conservatory Replacement
Customer Service
Quality
Value
From the showroom in Leeds to the initial appointments with Dave the designer and George the surveyor (who were so professional and helpful) to the fitters, plumber, electrician, plasters (brilliant) and technicians I was very impressed. They all arrived on time, did their jobs efficiently, were polite and always answered any queries and left the work place clean and tidy. All this was managed by Kat my Installation Co-ordinator. She was incredible, nothing was too much trouble. Kat was very patient, she kept me in the loop all the way through and ensured everything went smoothly - brilliant. I would certainly recommend Solar Frame. I love my new conservatory! Many thanks to the whole team.
Customer in North Yorkshire Posted on 14/07/2024 , work completed 10/07/2024
The trader replied (on 15/07/2024)
Thank you for your fantastic review. It's great to hear about your positive experience and we will ensure to pass your positive comments over to our team.
Roof replacement May 2024
Customer Service
Quality
Value
I contacted SolarFrame when my conservatory roof (polycarbonate)was damaged during the storms in March, requesting information about their solid roof product, After an home vist the same afternoon the information received, plus potential starting date, I agreed to go ahead with a solid roof replacement. I was contacted by and introduced to the installation coordinator Julia who took me through and confirmed my requirements. The following week I received the notice of start date and process of works for installation team, electrician,plasterer. Everyone of the trade teams I encountered were excellent, arriving 10 min earlier than expected, but just got straight on with the days task, courteous at all times, and leaving everything clean at end if each day. Each morning I would be informed of what the task / aim for the day. I was contacted by the coordinator as and when the trade teams changed and confirm timings. On completion I was given a few days to identify any snagging areas, (2 cosmetic), which were made good the next day. From the initial contact to final sign-off was a stress free experience, and would highly recommend SolarFrame to anyone looking to replace a conservatory roof.
Customer in West Yorkshire Posted on 12/07/2024 , work completed 16/05/2024
Great service
Customer Service
Quality
Value
I have used solar frame for solid roof for the conservatory and new windows and front door. In both cases the service was excellent from the beginning to the completion. The fitters were polite and tidy . I would willingly recommend them
Customer in South Yorkshire Posted on 11/07/2024 , work completed 24/02/2024
The trader replied (on 15/07/2024)
Thank you for taking the time to leave us a review.
Great Service
Customer Service
Quality
Value
Solar Frame did a great job building our extension two years previously and do we had confidence that they could supply and fit 2 rear windows. From initial visit to installation was simple and straightforward. The team at Solar Frame are friendly and efficient, always communicating. I would highly recommend them to anyone.
Customer in South Yorkshire Posted on 11/07/2024 , work completed 06/02/2024
The trader replied (on 15/07/2024)
Thank you for your fantastic review!
Solarframe solid roof
Customer Service
Quality
Value
We appointed Solarframe to replace our old conservatory roof. The transformation has been incredible. It’s a usable space all year round. The tradesmen were all very polite, efficient, clean and tidy. They turned up when expected and we were kept up to date with the schedule through the whole process by the office having one point of contact. I wouldn’t hesitate to recommend them.
Customer in North Yorkshire Posted on 11/07/2024 , work completed 27/02/2024
The trader replied (on 11/07/2024)
Thank you for taking the time to leave us a review. We are pleased to hear about your positive experience with SolarFrame. We wish you many happy years enjoy your new and improved conservatory.
Replacement conservatory roof
Customer Service
Quality
Value
Work was well co-ordinated and the job completed on schedule. Surveyor took time to assess all work required, which included repairs to adjoining wall to prevent water penetration, and subsequent replastering. Excellent job done by the builders, plasterers, electricians and fitters, although the latter let themselves down a little from a cosmetic point of view with an untidy finish to the lead flashing on the side wall. However this was rectified to a high standard by the technician who attended on the final day, and also carried out a full clean of all glasswork. Praise also goes to Julia who kept us informed at all times regarding the dates and times of the various tradesmen's visits.
Customer in West Yorkshire Posted on 03/06/2024 , work completed 03/06/2024
The trader replied (on 06/06/2024)
Thank you for taking the time to leave us a review. We are pleased to hear that you had an overall positive experience with SolarFrame and that the issues were ironed out swiftly.
Replacement of 8 diminished wooden windows.
Customer Service
Quality
Value
Never used solarframe before but glad I did. Totally professional team delivering first class windows. Everyone involved had a friendly and efficient attitude. The fitters were like a breath of fresh air; not time wasters forever on their mobiles but good old style grafters who got on with the job and turned out a superb job. Fitters made minimum mess and cleaned up and cleared all the debris at the end. Cannot fault anybody, would definitely recommend these people and use them again.
Customer in East Riding of Yorkshire Posted on 16/05/2024 , work completed 14/05/2024
The trader replied (on 06/06/2024)
Thank you for your positive review. We are pleased to hear that you are happy with your SolarFrame experience and your new windows.
Brilliant job.
Customer Service
Quality
Value
The whole process from start to finish was faultless. Connor and Adam, the two fitters were very knowledgeable and knew their stuff. They worked together as a team perfectly ensuring the Conservatory went up without a hitch. Any questions I had they answered them staight away. I really can't fault the whole team at Solar frame and will definitely be recommending them to everybody. WELL DONE ALL.
Customer in South Yorkshire Posted on 15/05/2024 , work completed 14/05/2024
The trader replied (on 06/06/2024)
Thank you for taking the time to leave us a positive review. We are pleased to hear that you had a positive experience, and will continue to recommend us to friends and family.
Conservatory Upgrade
Customer Service
Quality
Value
Thankyou Solarframe for transforming my old conservatory. It looks stunning, and we are so pleased with it , now usable summer & winter. The schedule went according to plan, & the very few issues we had were rectified efficiently by our technician before signing off. Thankyou again Rob, Kat, Adam Connor, & Dave who all worked so hard and deserve a 5 star review .
Customer in South Yorkshire Posted on 29/04/2024 , work completed 01/03/2024
The trader replied (on 06/06/2024)
Thank you for taking the time to leave us a 5-star review. We are happy to hear about your great experience - enjoy your new and improved conservatory.
Solid replacement conservatory roof
Customer Service
Quality
Value
Great service from start to finish, really pleased we chose Solar Frame. Easy and helpful, professional and delivered beyond expectation. I can't recommend highly enough.
Customer in East Riding of Yorkshire Posted on 29/04/2024 , work completed 23/04/2024
The trader replied (on 06/06/2024)
Thank you for your feedback on your recent solid roof replacement. We are pleased to hear that you are happy with your SolarFrame experience and wish you many happy years enjoying your new and improved conservatory.
Very happy
Customer Service
Quality
Value
We have just had 4 new windows fitted by Luke and Kez who did a good job and were very good at fitting and cleaning up after themselves . So from Sajid salesman to Julie coordinator we were kept informed all the way . We love our new windows and fully recommend Solarframe and would be more than happy to use them again ..
Customer in South Yorkshire Posted on 25/04/2024 , work completed 19/04/2024
The trader replied (on 06/06/2024)
Thank you for your 5-star review. We will ensure to pass your lovely comments over to our team.
Replacement of ten residential double glazed units.
Customer Service
Quality
Value
We were very pleased throughout the job. From the beginning the customer care was excellent with an assigned installation coordinator. The surveyor discussed the work to be done with us and explained any concerns. The fitters arrived on time and were very thorough throughout, discussing any problems with us. The finished job is of a very high standard. They took care of the surroundings and everything was left clean and tidy. Every detail was checked with us, window by window. Our only complaint was with the scaffolders (sub-contractors) who did not fit enough scaffolding in the correct locations. This delayed the fitters when they first arrived, but they surmounted this difficulty and still completed well within the time frame. Overall, we were completely satisfied with this job.
Customer in West Yorkshire Posted on 20/04/2024 , work completed 19/04/2024
The trader replied (on 06/06/2024)
Thank you for your fantastic review - we are pleased to hear that the scaffolding issue was ironed out quickly, and that you had an overall positive experience with SolarFrame.
Conservatory upgrade
Customer Service
Quality
Value
We are really pleased we chose Solarframe to upgrade our old and pretty much unusable conservatory from the sales team to the fitters plasterers electrician technical team and Katie the co ordinator were faultless. We now have a brilliant upgraded room with a new roof new doors sills & glass . Everything went according to plan, Thank you very much.
Customer in South Yorkshire Posted on 15/04/2024 , work completed 12/04/2024
The trader replied (on 06/06/2024)
Thank you for taking the time to leave us a 5-star review. We appreciate your positive feedback.
Great work from Mark and Steve
Customer Service
Quality
Value
On time to start my work putting my new windows in they did a great job and took care with it and they did a great job cleaning up after themselves
Customer in South Yorkshire Posted on 12/04/2024 , work completed 10/04/2024
The trader replied (on 06/06/2024)
Thank you for taking the time to leave us a review. We are pleased to hear you had a positive experience and are pleased with the quality of the windows.
Our new conservatory
Customer Service
Quality
Value
Work was completed as per schedule on time. Communication with head office coordinator was excellent if and when any questions needed to be answered. All technicians were polite and efficient and the cleanup aafter all stages of the work was outstanding
Customer in West Yorkshire Posted on 10/04/2024 , work completed 08/04/2024
The trader replied (on 06/06/2024)
Thank you for your 5-star review.
Brilliant Service
Customer Service
Quality
Value
From the moment we walked into the showroom in Kirkstall until the final work was completed the service and quality of Solarframe has been outstanding. From Co-Ordinator-Kat Fitters: Mark & Steven The customer service and installation have been superb, no trouble whatsoever the team have been on hand throughout. The quality of the matches the whole team-brilliant I would highly recommend them to anyone John and Paula
Customer in West Yorkshire Posted on 29/03/2024 , work completed 24/02/2024
The trader replied (on 06/06/2024)
Thank you for taking the time to leave us a 5-star review. We are pleased to hear about your positive experience from your initial visit to our Kirkstall showroom right through to installation.
Professional workforce with attention to detail
Customer Service
Quality
Value
This was a big project replacing a glass conservatory roof over 10m long and required a skilled contractor. Solarframe were the perfect choice. Our initial requirements were taken on board by the salesman and incorporated into the design. We were concerned about fitting a new roof onto an existing structure and wanted a better drainage system. The architect Wayne reassured us this could be achieved. On commencement a 6 man team lead by Andy with Carl arrived on time, dismantled the old glass roof and working non stop, had the basic new roof in place and watertight by the end of the first day. The welder arrived as scheduled to seal the new box gutter as part of the 1st days schedule. From then on everything progressed as planned with Stewart the electrician visiting twice for the initial and final fit in between the 2 days for Dave to plaster. All the team were great, respectful and tidy. Andy was great explaining issues and solutions and Kat in the office kept in touch to make sure everything progressed as expected. This was a 2 week contract and a substantial project costing a significant sum of money, so obviously it was a big decision. We went with Solarframe because they were a local trusted trader, with good reviews on Which. We have not been disappointed with our choice and would recommend Solarframe.
Customer in South Yorkshire Posted on 20/03/2024 , work completed 15/03/2024
The trader replied (on 06/06/2024)
Thank you for your 5-star review. We are pleased to hear that your complex project went smooth and we exceeded your expectations. Enjoy your new and improved conservatory.
Highly Recommend
Customer Service
Quality
Value
During our research we looked at many company reviews & narrowed it down to 2 to visit & obtain quotes on the strength of the existing available feedback. We were very impressed with the showroom site and all the staff we spoke to & dealt with throughout the process. We are delighted with the workmanship, the customer care and the attention to detail & we have no hesitation in fully recommending their services .
Customer in South Yorkshire Posted on 13/03/2024 , work completed 12/03/2024
The trader replied (on 06/06/2024)
Thank you for your 5-star review.
Conservatory roof replaced
Customer Service
Quality
Value
We had great service from Solar Frame from start to finish. Everyone we spoke to - salesman, fitters, electrician, plasterers, contact on phone/email were professional and helpful. We changed our minds at the last minute about having lights in the ceiling - they were very accommodating and rejigged the schedule so it would work. Little snags were dealt with well and we felt confident in the company. Would definitely recommend.
Customer in West Yorkshire Posted on 10/03/2024 , work completed 22/02/2024
The trader replied (on 06/06/2024)
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that you had a positive experience with SolarFrame and that the snags were dealt with quickly.
Quality Product and Customer Service
Customer Service
Quality
Value
We chose Solar Frame by recommendation and were not disappointed. From the salesman who demonstrated the conservatory roof replacement product through to the excellent tradesmen who fitted it the whole process was very straightforward. Out customer service contact Connor kept us updated throughout the fitting process with when tradesmen would be on site. We are very pleased with the finished roof it looks fabulous.
Customer in North Yorkshire Posted on 22/02/2024 , work completed 14/02/2024
The trader replied (on 06/06/2024)
Thank you for your fantastic review - enjoy your new and improved conservatory.
1st class service
Customer Service
Quality
Value
Just had our conservatory changed to extension, the fitters were excellent from start to finish, the electrician and plasterers were equally excellent in what they done for us, from the beginning of the project, to the end, all involved were very helpful and pleasant to deal with. which is very rare these days. thank you to all involved.
Customer in Lincolnshire Posted on 20/02/2024 , work completed 16/02/2024
The trader replied (on 06/06/2024)
Thank you for your 5-star review.
SolarFrame roof replacement
Customer Service
Quality
Value
From the sales rep Mr Jopson to the the technician who checked and finished job SolarFrame have done an excellent job. Special mention has to go to Kat the co-ordinator who kept me informed all through the installation of my roof. Despite the rain on the first day the fitters Dean & Dagne did as much as they could before the rain stopped them. They explained why they had stopped and then completed the roof with speed the next couple of days. All the other people from Stew the electrian to the plasterers Daz & helper who worked on my conservatory came on time and did an excellent job. They were all informative and pleasant . Great Job SolarFrame
Customer in South Yorkshire Posted on 12/02/2024 , work completed 12/02/2024
The trader replied (on 06/06/2024)
Thank you for your fantastic review, we will ensure to pass your kind comments over to our team.
A quality product fitted by true proffesionals
We chose Solarframe to fit Triple glazing to the front of our property and double glazing to the rest of our windows. From Gareth the salesman who came out to show the benefits of the Solarframe product, to Stuart the surveyor, to Conor our project manager who kept us fully informed of what was happening when, and finally to our fitters John and Perry who did a perfect job of fitting our windows. The attention to detail in the finish on the trims and sealing up really exceeded our expectations. We connot praise the team at Solarframe for the great service they have provided to us with such a great product. Thanks.
Customer in South Yorkshire Posted on 09/02/2024 (Reviewer did not use service)
The trader replied (on 06/06/2024)
Thank you for your positive feedback. We are pleased that you are happy with our service and your new windows.
Excellent company
Customer Service
Quality
Value
I cannot recommend this company highly enough. From the salesman who called originally, to the customer service who kept me informed throughout of what was going to happened on a day to day basis. And especially to all of the tradesmen who worked on the various aspects of fitting my new solid roof. They were all very professional, excellent and tidy workers.
Customer in West Yorkshire Posted on 29/01/2024 , work completed 29/01/2024
The trader replied (on 06/06/2024)
Thank you for your kind comments and 5-star review.
Excellent professionalism throughout
Customer Service
Quality
Value
I chose Solar frame to teplace my existing leaking conservatory, like for like. I wanted a reputable company and had often received adverts through the post or see them around. From start to finish all the persons involved were professional. I never felt pushed into more. The sales person was realistic with me and spent time. I was updated throughout from the office. The installers, plasteter and technician were all friendly and professional. They took their time and worked to a high standard. They involved me throughout and were very accomodating to my work commitments. The finished conservatory looks fantastic a lovely improvement to my home and free if leaks.
Customer in West Yorkshire Posted on 18/01/2024 , work completed 10/01/2024
The trader replied (on 06/06/2024)
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that you are happy with your new and improved conservatory.
Conservatory upgrade
Customer Service
Quality
Value
Everything was so professional and well organised. The team worked really hard and did a fabulous job. All in all the whole thing took 4 days to do - we had a complete window and door replacement as well as a proper new roof fitted on our conservatory plus external led lights. I personally loved the way we were kept informed by the office.
Customer in West Yorkshire Posted on 15/01/2024 , work completed 15/01/2024
The trader replied (on 06/06/2024)
Thank you for taking the time to leave us a review.
Surprisingly quick roof replacement
Customer Service
Quality
Value
We used SolarFrame because they often send leaflets through the door, but also because we visited their showroom in Leeds. We didn't know what we wanted to do (either replace our roof with glass or make it solid) but the showroom really helped us decide. We requested SolarFrame organise a designer to come round while in the showroom, and he came over a few days later. He was able to give us a quote and show us what everything would look like the same hour he arrived, which surprised us. We ended up getting an earlier start date as it was a "simple job", which was proven correct considering the builders managed to do the whole thing in a single day. An electrician turned up the day after the roof went on and did some of the groundwork for our lighting, then the day after the plasterer finished off the build. As this was over Christmas, we then needed to wait for the new year to complete everything. We painted the ceiling in that time so that once the electrician came back and finished the lighting in the new year, it would be easier to paint (would recommend doing this). The electrician went over and above and sorted out a fault in our wiring that was preventing the lights from being hooked up, so many thanks to him. Finally, someone came to touch up and seal any holes. Our coordinator kept us up-to-date on everything during this period and everything went smoothly. This did cost us a surprising amount, however we think that it was worth every penny.
Customer in West Yorkshire Posted on 10/01/2024 , work completed 02/01/2024
The trader replied (on 06/06/2024)
Thank you for your fantastic review.
Conservatory Revamp
Customer Service
Quality
Value
We used Solarframe to replace the frames and roof on our conservatory. We are pleased with the work completed and although we had some issues during the build, Solarframe were good at liaising with us to try and rectify these. We were mostly kept informed of when tradesmen were going to arrive on site and were contacted at various points to check all was going as planned. The tradesmen arrived promptly each day and were polite and hardworking answering any questions we had. The roof is great quality and looks fantastic but we had some issues with the smaller windows in our build, however the fitters, technicians and co-ordinator all worked together to get these finished to our satisfaction. The plastering is of a good standard and the electricians were great and very prompt too. Everyone also tidied up and left everything clean after their part was complete. Overall we are happy with our new conservatory but I would advise others to highlight anything you aren't happy with as Solarframe were happy to put right anything that was not quite up to scratch.
Customer in East Riding of Yorkshire Posted on 01/12/2023 , work completed 27/11/2023
Great product
Customer Service
Quality
Value
Love our doors and huge picture window. Installation done without a hitch despite weight of the glass. Will definitely be using SolarFrame again.
Customer in West Yorkshire Posted on 24/11/2023 , work completed 14/11/2023
Great work and communication
Customer Service
Quality
Value
The planning and work was carried out really efficiently. The location meant the builders had to do loads of lifting and shifting, which they did without complaint. Regular messages through out informing us of the work and dates and times of the upcoming work so we could arrrange access etc. Snags dealt with effectively and promptly, which is all you can ask for when dealing with builders. Overall very pleased with the end result. Thanks
Customer in South Yorkshire Posted on 16/11/2023 , work completed 20/09/2023
Great Job
Customer Service
Quality
Value
We are really pleased with the new roof on our conservatory. Everyone involved was excellent, from Kat coordinating from the office, the electrician Stew, the plasterers Daz and team and especially Maccauley and Billy who worked through the rain. All the team turned up on time, did a great job and cleaned up afterwards. It wasn't the cheapest but having seen the quality of the product and workmanship I would highly recommend Solarframe. Thanks to all the team.
Customer in Derbyshire Posted on 04/11/2023 , work completed 03/11/2023
Excellent service
Customer Service
Quality
Value
From initial phone call to the company to the fitting of new windows we have had excellent service each step of the way. Each member of the team has been extremely professional and friendly with good communication. Andy and Deklan did the fitting and we would definitely ask for them again. Very happy with new windows.
Customer in North Yorkshire Posted on 02/11/2023 , work completed 30/10/2023
Very efficient from start to finish, and great communication throughout
Customer Service
Quality
Value
We had a new conservatory roof made and fitted by Solarframes. From the initial survey to the final sign off, it has been very straightforward with really clear and regular communication. The workmen have been excellent - polite, tidy, and wokr of a high quality. The whole installation was completed within 3 weeks, and we would have no hesitation in using them again.
Customer in South Yorkshire Posted on 25/10/2023 , work completed 23/10/2023
5 star service
Customer Service
Quality
Value
We used SolarFrame to replace a 17 window 6x3m conservatory for an extension with a solid roof and sliding doors. The company really don’t hang around and get to work quickly. The whole process was seamless which was unexpected given the different trades required. All work was completed to a high standard and the workmen were exceptionally tidy and respectful. Having an allocated coordinator throughout was fantastic. Kat is an asset to the company and goes out of her way to answer any queries and concerns. Without her our experience would have been so much different. I have zero complaints and would highly recommend this company. My only regret is that we haven’t done this sooner! My advice…..jump in with two feet, you won’t regret it.
Customer in Derbyshire Posted on 16/10/2023 , work completed 22/09/2023
New Windows and doors
Customer Service
Quality
Value
From start to finish we were treated with the upmost respect. The two fitters Andrew and Declan were absolutely brilliant. They cleaned up at the end of each day and it was spotless. They were polite, friendly and extremely efficient. They made the experience very positive. I would definitely recommend them, they are an asset to SolarFrame. The quality of the product is outstanding and made such a difference to our home. Many thanks to all of the staff involved in this process.
Customer in Lincolnshire Posted on 06/09/2023 , work completed 04/09/2023
Good work.
Customer Service
Quality
Value
We were surprised at the speed with which Lee and Brandon took down our old conservatory and put in place the frame for the new one. All expertly done, and with the minimum of time. The plasterer also, with the minimum of fuss, did an excellent job. Particular mention must be given to Matt who did all the finishing touches. Beautifully done with all the seals etc perfect. Throughout all this, managed so well by Julia - even when the glass supplier let us all down, Julia was still on top of new arrangements and keeping us informed. Thank you to you all. Gail and Roy Brown.
Customer in Derbyshire Posted on 22/08/2023 , work completed 18/08/2023
Impressive work
Customer Service
Quality
Value
From start to finish, we had the impression of dealing with a very professional company in terms of information supplied, contact details, financial options and reliable tradesmen. The replacement conservatory roof was installed on schedule despite the weather by a team of skilled and hard-working tradesmen. Special thanks to the fitters for going the extra mile and to the technician on the final day for resolving all the inevitable minor issues. The supply of information after completion was comprehensive in terms of aftercare, warranties and useful advice. All in all, a highly successful transaction.
Customer in South Yorkshire Posted on 17/08/2023 , work completed 01/08/2023
Great work
Customer Service
Quality
Value
We had new front, back and french doors and were very pleased with the result . Great service with reliable fitters. They even continued in a downpour to complete the work.
Customer in South Yorkshire Posted on 03/08/2023 , work completed 18/07/2023
Replacement windows
Customer Service
Quality
Value
Great job by John and Perry replacing 6 windows all requiring new lintels too and one door at our bungalow this week. The care and consideration they showed us during the 4 days at our house is greatly appreciated when my wife had to prepare for a hospital procedure on Wednesday and needed access to the bathroom constantly during the work. They were very efficient and tidy and a pleasure to have at our house. From first contact with Solarframe to completing the job our experience has been excellent and we were kept informed all through the process. I recommend them to anyone wanting new UPVC windows.
Customer in North Lincolnshire Posted on 18/07/2023 , work completed 14/07/2023
Efficient and thorough
We had our old conservatory replaced with a new one from Solar Frames. Our old South facing conservatory was too hot in summer and too cold in winter. Solars design, with insulated solid roof and energy saving glass walls, has resolved our old conservatory problems. The work was completed as planned to the cost agreed. The trade workers and technicians were competent, friendly and very helpful in resolving final finishing items. We are very happy with our new conservatory.
Customer in Posted on 15/06/2023 (Reviewer did not use service)
Quality products and service
Customer Service
Quality
Value
Conservatory roof and two external doors fitted Having spoken to a few companies about getting this work done Solarframe were expensive when compared to the others, however, their sales person who came round to see us was convincing enough about the quality of the products and the fitting service so we went with them. I liked how there were no cheap sales tactics employed, no time limited offers to pressure a sale, no repeated calling. Timescales for fitting were accurate, all took a few weeks but expectations were set and kept to. The fitters at every stage were great, turned up on time, incredibly tidy in their work (you'd barely know they'd been) and the end result was spot on. We had one slight issue with our pre-existing blind fittings in the conservatory, the roof was slightly too low for me to re-fit the brackets but the finishing team took care of it for me, refitted them all without any fuss. To sum up, Solarframe prices are premium but their service and product quality matches that premium.
Mike in West Yorkshire Posted on 16/05/2023 , work completed 15/05/2023
Fantastic conservatory refurbishment
Customer Service
Quality
Value
We are very pleased with our conservatory refurbishment: new roof, doors and windows. The work was carried out professionally and quickly and all working areas left as clean and tidy as possible during the various stages of the work carried out. We were consulted throughout over any issues and the project has been completed to our full satisfaction.
Customer in West Yorkshire Posted on 09/05/2023 , work completed 06/05/2023
Brilliant work, by unbeatable team!
Customer Service
Quality
Value
Our Solarframe windows were installed by the team of Andrew and Deklan who made a superb job, the windows and doors are faultless and absolutely nothing was too much trouble for them to help us. The windows and doors have made the house so much warmer and quieter, thank you so much, everyone.
Customer in Nottinghamshire Posted on 29/04/2023 , work completed 27/04/2023
Record conversations, they will not honour verbal agreements.
Customer Service
Quality
Value
Just had a 3m x 3m rear extension costing over £23,000, the sales person agreed verbally to fit brushed chrome fittings and floor would be left smooth for any type of flooring. They fitted wrong electrics and refused to level and smooth concrete flooring which would have cost £70-100. They agreed to replace electrics as goodwill even though the sales person got it wrong. Suggest you record all conversations and agreements made by the sales people, who to be fair, say and promise a lot to get the order. On the plus side the work was completed by excellent trades people, brickies, plasterers electricians all brilliant but will not comment on what their opinion on Solarframe Direct Limited was and the way we treated A decent company but just be careful what they say.
Customer in West Yorkshire Posted on 31/03/2023 , work completed 01/02/2023
Replacement window’s to conservatory
Customer Service
Quality
Value
We have had our conservatory windows along with kitchen and bathroom windows replaced to modernise our 1960’s bungalow. After delaying our installation due to overrunning on our part after having a loft conversion installed Solar frame we’re helpful in delaying the installation a month to accommodate our fitting and kept us informed. Slight problem after installation but once the reason was understood we accepted the explanation.
Customer in West Yorkshire Posted on 29/03/2023 , work completed 06/03/2023
Great product, competently and carefully fitted
Customer Service
Quality
Value
We’ve had windows from Solarframe before. That experience gave us confidence of a good product for replacing other windows. Great communication and the sales, surveyor, customer contact and fitting teams were all excellent, especially the fitting teams.
Customer in South Yorkshire Posted on 22/11/2022 , work completed 05/11/2022
New orangery roof
Customer Service
Quality
Value
Since having our Orangery roof built by another company we had problems with a leak which after many visits the company failed to successfully resolve, when it became dangerous due to water affecting the electrics we called solar frame and asked for about a new roof. They came and looked at it and saw it was dangerous and needed urgent replacement. The next week they sent an electrician and isolated the power, then because of the coming winter we’re quick to begin the work and we’re professional through out the old roof was removed and the area cleared and within a week the new roof was on the the plasters and electric did they’re bit and finally a inspection and cleaning to make sure we we happy with the work , they were professional worked through awful weather and cleaned up after each visit we would like to thank them for their work, it wasn’t cheap but it was a well worth it. We willingly recommend solar frame to anyone.
Customer in South Yorkshire Posted on 09/11/2022 , work completed 31/10/2022
The trader replied (on 15/11/2022)
Thank you for your five star review, we are delighted you are happy with your installation. Can you please provide your four-digit contract number or post code by calling our office. We can pass on your kind words on to your coordinator and fitters.
Poor service!
Customer Service
Quality
Value
3rd time using Solarframe. No issues on the previous 2 occasions but weren't so lucky this time. A combination of poor communication between departments, unwillingness to take responsibility, blame being assigned to someone else, staff holidays (no issue with staff taking holidays as long as the job is passed onto someone else) and incompetence (installation team turned up on 3 occasions with the same frame & glass incorrectly measured, they finally got it right on the 4th attempt) resulted in a job which should have taken 6 weeks took 20 weeks to complete! As a form of recompense we were offered a £100 M&S voucher, we are still waiting to receive it. We won't be using Solarframe again!
Customer in South Yorkshire Posted on 03/11/2022 , work completed 18/10/2022
The trader replied (on 15/11/2022)
We are sorry for your experience on this occasion, we pride ourselves on offering a five-star service. We are currently looking into the comments you have made in your review, as we take customers complaints very seriously. Please know we have sent your vouchers in the post, but these may have got lost. We have sent you another voucher out to yourself please let the office know once you have received them.
83 days to install a patio door
Customer Service
Quality
Value
The installation of the sliding patio door should have taken 2 days, but it took 83 days. On two occasions, Solar Frame got the measurements of the unit wrong. We endured 7 weeks of having unplastered walls and draughts, then another 5 weeks before the job was fully completed. The treadboard is warped, but I have not let them take it up to replace because of the risk of consequential damage. I have sent an e mail and two letters to Solar Frame (one to the Operations Director) asking for compensation, but have received no replies to any of them.
Customer in West Yorkshire Posted on 23/06/2022 , work completed 11/05/2022
The trader replied (on 29/06/2022)
Dear customer, Our understanding of events differs slightly from yours on this occasion. We can confirm we have received your letter to our operations Director earlier this week explaining your position, and your request for financial compensation. We will reply directly to your letter in due course.
Really pleased!
Customer Service
Quality
Value
We were having most of the windows in our house changed so it was really important we went with the right company. After having several quotes we decided to go ahead with Solar Frame and we were not disappointed with our choice. The salesperson visited the house (on an evening) and took the time to go through everything with us, gave the best advice and reassured us of the quality of the products. When it came to fitting John and Steve both did an excellent job. They talked me through the fitting of each window to make sure I was happy and every window was fitted to a high standard during the three days they were here. I would definitely recommend Solar Frame!
Customer in West Yorkshire Posted on 26/05/2022 , work completed 26/04/2022
The trader replied (on 29/06/2022)
Dear customer, We are delighted you chose Solarframe, thank you for your fantastic review.
Conservatory roof replaced
Customer Service
Quality
Value
Fiona was very professional kept me informed when fitters would arrive and how long they would take. She Emailed and telephoned on a regular basis. Scott and Dale fitted the roof. They were punctual and their work was quality. they were friendly and polite and also left the area clean and tidy. The electrician and plasterers work was quality.
Customer in North Lincolnshire Posted on 20/04/2022 , work completed 19/04/2022
The trader replied (on 29/06/2022)
Thank you for your positive review, it is greatly appreciated. We are thrilled you are happy with all aspects of your installation.
installation of 12 windows
Customer Service
Quality
Value
we would like to thank first of all Steve,who came and told us all about solarframe and showed us the quality of the windows that they make .we were very impressed by them . in the next couple of weeks we got a call from Fiona our co-ordinator with a date to install them the lads Andy and Karl came and started on the wednesday got 5 of the windows in that day cleaned up after themselves nice !! didnt expect that. in the next 2 days would they had finished the job ,they never stopped ( well they did for a cuppa ) lol they liked their tea but didnt string it out .we would recomend this firm to anyone
Customer in South Yorkshire Posted on 11/04/2022 , work completed 08/04/2022
The trader replied (on 29/06/2022)
Dear Customer, thank you for taking the time to leave a review. We really do appreciate all feedback. We are thrilled you are happy with your installation.
Replacement frames and roof
Customer Service
Quality
Value
Contracted Solarframe to replace the frames and install a new solid roof on my existing conservatory. Very happy with the finished article but very disappointed with the organizing of the work. Where it should have been maybe five days work the job in total took five weeks. I had a number of last minute cancelled arrangements for work by the coordinator as the workmen had been sent on different jobs and were unable to attend. With two days without windows and three week wait for the correct doors the organization was not what I would have expected.
Andrew in West Yorkshire Posted on 05/03/2022 , work completed 02/03/2022
The trader replied (on 07/03/2022)
Dear Customer, thank you for taking the time to leave a review. We really do appreciate all feedback. We have spoken to you regarding your issues and apologised for your experience over the phone and we are now working on ways to make sure this won’t happen again with future customers.
Windows and conservatory roof
Customer Service
Quality
Value
Just had windows and a new conservatory roof fitted by Solarframe Sarah binns and her fitting team were excellent the quality of product and finish is first class 5* off us
Customer in South Yorkshire Posted on 18/02/2022 , work completed 17/02/2022
Wonderful transformation of my old conservatory
Customer Service
Quality
Value
My old conservatory, formerly an ice-box in cold weather or an oven on sunny days, and suffering from a leaky roof, has been totally transformed into a delightful room for all seasons and all weather conditions. I was impressed by the high standards of the company and its products, right from the moment that the initial survey was done, and I am pleased to report that the finished build quality and appearance is highly satisfactory, both inside and out. I have nothing but praise for the office staff who kept me fully informed of dates and times, and for the fitting team, who worked tirelessly and with great dedication. They are all a credit to the company. I want to record my special appreciation of the many extra hours that fitters Mick and Martin spent working round a design issue, related to the unusual configuration of the box gutter, which impeded the construction of the roof structure. They also suggested a slightly modified junction between the vaulted ceiling and the window tops (a pelmet trim on the two outward-facing sides of the conservatory, instead of a sloping junction between the ceiling and the window frames) to match the pelmets on the other two sides which had box gutters. This allowed me to fix suspended blinds uniformly all the way round, underneath the pelmet boards, and the end result is extremely pleasing to the eye.
Customer in South Yorkshire Posted on 07/02/2022 , work completed 02/02/2022
The trader replied (on 07/03/2022)
Thank you so much for your review. We have passed all the comments on to our team. We hope you enjoy your updated room.
Solid Conservatory Roof replacement.
Customer Service
Quality
Value
Very satisfied with all aspects of work. Workmen arrived on time and worked extremely hard and were very unobtrusive. Quality of work is first class and the clearing up afterwards was much appreciated.
Customer in North Yorkshire Posted on 23/09/2021 , work completed 17/09/2021
The trader replied (on 26/11/2021)
Hi, thank you for leaving a positive review. We are really pleased to hear that you are so happy with the quality of work.
Great conservatory, very gloomy living room
Customer Service
Quality
Value
Positives first. Our new extension, which cost £14000+ was very well built by excellent fitters and after painting the ceiling and walls it now looks good However, although we were assured both in the showroom and in our living room that very little light would be lost we're now left with a permanently gloomy main living room which will require lighting throughout the day. I spoke with the company who eventually put me onto the sales director, who disputed everything I had to say, accusing me of being a liar, stupid, then in effect a thief because I was withholding the final small payment until my grievance was heard. Now paid just to put an end to this trauma. Not a pleasant experience which I will never repeat. A pity as all the other staff were very friendly and helpful. Workmanship great, communication dreadful. They will of course deny everything, use your own judgement
Customer in North Yorkshire Posted on 11/08/2021 , work completed 10/08/2021
The trader replied (on 13/08/2021)
Dear Customer, thank you for taking the time to leave a review. We really do appreciate all feedback. We have spoken to you regarding your issues, and apologised for your experience over the phone with one of our colleagues.
Conservatory roof and replacement doors/windows
Customer Service
Quality
Value
Very pleased with the service and quality of units/replacement roof system and doors. A large job for us replacing all existing windows and doors and a new solid roof on the conservatory (from polycarbonate). Although there were some unforeseen challenges with delivery of materials etc , excellent communications throughout with Kat meant it was all completed to high quality and standard I had hoped for from the outset. Great fitters - Dave/Leigh. Would recommend.
Customer in West Yorkshire Posted on 21/07/2021 , work completed 20/07/2021
The trader replied (on 13/08/2021)
Thank you so much for taking the time to leave a review. We're pleased to hear that you are happy with your new windows and doors.
Wish We Had Never Heard Of Solarframe
Customer Service
Quality
Value
This is the service you get for £23,640 Conservatory windows and doors replacing and a Solid Tiled Roof 1.Came to fit but had forgot to make the Roof Frame. 2.Electrician never turned up no one contacted us then when he did he hadn't the correct fittings. 3.There was a gap in the door where you could see the outside letting in a freezing draft. Had to have new frame and door made 4.Solar Frame did not clean the glass on the windows, so when we did there were suction marks inside the double glazing on 2 of the large windows. We eventually got them replaced 5.This is the worst when it rained the roof where it meets the outside wall started leaking .A fitter came out put some sealant under the flashing. Then it rained again and it leaked down the inside of the wall in 7 places .Solar Frame came and fitter said that the original fitters damaged the rendering and water is seeping through. We are now waiting for him to come back. 6.On 17/6 we chased up the warranty work on the leaking roof. The representative on the phone said there were no details of our case as the person who came to look at the roof no longer worked for them. If we had not called yet again nothing would be done. Update An Engineer came around said that where the roof meets the wall was totally insufficient to prevent water ingress should have been deep cut lead flashings. This work has now still to be done. Was marked as urgent which to them is 14/7.It is now the 2/7 and rain in pouring in down inside wall.
Customer in West Yorkshire Posted on 04/07/2021 , work completed 09/12/2020
The trader replied (on 15/11/2022)
We are sorry for your experience on this occasion, we pride ourselves on offering a five-star service. We are currently looking into the comments you have made in your review. If you would like to provide us with any further information, please contact our office.
Single story extension
Customer Service
Quality
Value
We would highly recommend this Company...…. From the initial visit from their representative, the actual work done and the way the work was project managed was excellent! Their representative gave us lots of advise and ideas and we finally came up with a plan of what we wanted. When the works commenced it was the wettest May in history and the groundworkers/bricklayers worked as cleanly and efficiently as they possibly could under the circumstances and their workmanship was faultless. The roofers/window fitters worked quickly, cleanly and efficiently and we were very pleased with their work too. Then came the electrician, plumber and plasterers, who were all excellent trades and even though there were a few problems along the way they went above and beyond to make sure everything was done to a high level. Kat who coordinated the whole thing did an amazing job and made the whole project effortless on our part by organizing everything very efficiently. All in all we can't speak higher of Solarframe and would not hesitate to recommend. A big thank you to all the team. Keep up the good work!!
Judy and Steve in South Yorkshire Posted on 23/06/2021 , work completed 18/06/2021
The trader replied (on 24/06/2021)
Dear Judy and Steve, thank you for leaving such detail feedback about your experience. We hope you enjoy your new extension as much as we enjoyed working on this project with you.
Garden room
Customer Service
Quality
Value
We ordered a garden room to use as an office for our new build. Not cheap but you pay for what you get and prices of materials are rocketing. There was a major issue with water when the base was laid due to excessive rain and with the garden just being laid. The team had to rethink the base which they did without any drama and with no extra cost. When completed it looked superb and the electricians and plasterers did a great job. Everyone came when they said they would all coordinated by Sarah. Very courteous team. Every question I asked was answered with no trouble. You don't get guttering with the building just make sure you find somewhere for the water to go. I added a 210 ltr water barrel which does the job. You also need to find skirting board for the room. I went for plastic which looks great, easy to fit and added £80 to the cost. Also if like me I also budgeted for carpeting and door and window blinds. The room adds to our new garden and we are so pleased with it.
John in Nottinghamshire Posted on 21/06/2021 , work completed 26/05/2021
The trader replied (on 24/06/2021)
Hi John, we are so pleased that you are happy with your garden room. Thank you for taking the time to leave a review, we really appreciate your feedback.
Stay away from Solarframe!
Customer Service
Quality
Value
Using Solarframe for new windows and door has been the most stressful experience I have had in a long time. Customer service has been absolutely shocking. Repeatedly not turning up and not informing us until the day after we have taken days off work. We were told their window systems were far superior to any other window firm and couldn't need triple glazing, utter rubbish they haven't made any difference whatsoever!! They only use subcontractors to install who really couldn't care less how they fit them. Unprofessional overpriced company. Stay away!
Customer in South Yorkshire Posted on 13/06/2021 , work completed 03/06/2021
The trader replied (on 23/06/2021)
We thank you for bringing this matter to our attention. As a company we pride ourselves on dealing fairly with any complaints our customers may have. We would love to be able to resolve this with you, please can you get in touch with us on 0800 625 0000.
Conservatory up grade
Customer Service
Quality
Value
They replaced old polycarbonate roof with a light weight roof done on time and per quotation, they talked us through all the options first they were no pressure on us sale wise we came to a joint decision. They clearly new there product well they kept us in formed every step of the process and followed every phone call and any glitches was dealt with satisfactory.
Customer in South Yorkshire Posted on 22/05/2021 , work completed 22/05/2021
The trader replied (on 01/06/2021)
Thank you for taking the time to leave a review. We hope you get a lot of use from your conservatory all year round. Your new roof should make all the difference. We are so pleased you are happy with our products and services.
New Conservatory and Windows, Great Service and Excellent quality
Customer Service
Quality
Value
We’re very satisfied with the end result and we spend a lot of time in the conservatory, it’s a great space and it’s now part of the house that offers an extra room for us that’s much more liveable. I always used the conservatory a lot but, now that it’s been upgraded, everyone wants to be in there. ‘We were so satisfied that, when the conservatory was done, we ordered new windows and doors for the rest of the house. The house looks great, we went for anthracite grey frames that have a more modern feel and we’re really very pleased with all the work SolarFrame has done. The windows not only look great but the house is warmer and draught free so we should see a drop in heating bills in the winter months.
Customer in South Yorkshire Posted on 06/05/2021 , work completed 05/04/2021
The trader replied (on 10/05/2021)
Thanks so much for your review. We are really pleased you are happy with your new conservatory. We hope you make lots of nice memories enjoying the space with your friends and family.
Fantastic work
Customer Service
Quality
Value
Converted my conservatory into a hybrid conservatory/orangery. Bricked up one wall, replaced frames and doors, installed new tiled roof. Insides plastered, new window boards, skirting, spotlights, sockets and switches. Quality of work is second to none. All the fitters, plasterers and electrician were very pleasant chaps. Always left the house tidy at the end of the day. From start to finish it has run like clockwork. Always kept updated by the office on when trades are coming etc... Very pleased with how smoothly it went and with the works done. No hesitation in recommending Solarframe at all.
Mark in West Yorkshire Posted on 29/04/2021 , work completed 29/04/2021
The trader replied (on 04/05/2021)
Thanks for leaving a review. We are so happy that you are pleased with the quality of your new conservatory/orangery. We hope you get many years of enjoyment from it!
great work
Customer Service
Quality
Value
Excellent work from Alan & Liam & rest of the team never stopped working while they were here always cleaned up after they finished each day.
Peter in West Yorkshire Posted on 25/04/2021 , work completed 19/04/2021
The trader replied (on 27/04/2021)
Thank you so much for leaving a 5 star review. We are pleased that you are happy with the service you have received from SolarFrame, and really appreciate you taking the time to leave a review.
Outstanding workmanship
Customer Service
Quality
Value
We had our conservatory roof replaced and the difference it has made is incredible, now rather than a dumping ground for coats and wellies. The salesman who came to see us was great and was not at all pushy and our installations coordinator kept us informed about when we could expect the work to start. The team of lads that did the work were professional and did a great job and the workmanship is super. I would definitely recommend Solarframe to anyone.
Customer in Lancashire Posted on 23/04/2021 , work completed 20/04/2021
The trader replied (on 04/05/2021)
Thank you very much for taking the time to leave a review. We are so pleased that you were happy with the way our team looked after you during your conservatory roof replacement.
Excellent Service
Customer Service
Quality
Value
Excellent service from start to finish, all the solar frame team from sales, fitters and admin team was brilliant. Will definitely use again and recommend to friends & family
Customer in Derbyshire Posted on 23/04/2021 , work completed 09/04/2021
The trader replied (on 27/04/2021)
Thank you so much for a brilliant 5 star review. We really do appreciate you taking the time out to post us a review and we are delighted that you are happy with the service that you received from us.
Great installation, really poor customer service
Customer Service
Quality
Value
This is a case of ‘defeat being snatched from the jaws of victory’. The sales, survey and removal and installation of a patio door and a window went really well; the fitters couldn’t have been more helpful. Within 15 mins of the fitters finishing, I had paid the outstanding bill. We had had 5 blinds in the windows and when I came to put them back in place, because the position of the new windows had changed and they had used trims to finish the work, the clips holding in the blinds wouldn’t work. I rang SolarFrame and at first the response was helpful: send photos, etc., and a couple of follow-up calls. Then it went quiet. I made around 7 calls to them and my coordinator’s phone was either engaged, she was away from her desk, she’d gone home, etc. In that latter stage, not one of my calls was returned. Even if they’d decided that they weren’t going to do anything more, a call to that effect would have stopped me wasting my time. After 10 days, I was fortunate enough to be able to take a couple of hours to refit the blinds myself. A couple of days later, I had an email from SolarFrame saying that they were still looking for a technician to do the work required. I responded that as I’d now done the work, and saved the company, money, time and effort, they should compensate me to the amount of £50. Of course, 1 week later, I’ve heard nothing back, despite sending a reminder. I’d use them again, probably, but I wouldn’t be so quick to fully settle the bill.
Customer in South Yorkshire Posted on 18/12/2020 , work completed 27/11/2020
The trader replied (on 22/12/2020)
Thank you very much for taking the time to leave a review and for the positive comments regarding the survey, installation and sales processes. We are sorry to hear the you are unhappy with our customer service following the installation and the re-fitting of your blinds. SolarFrame does not take responsibility for moving or re-fitting blinds or curtains, as stated in your survey acceptance form, this should have been relayed to you on your initial enquiry following installation.
Excellent service
Customer Service
Quality
Value
We had a patio door fitted and the service from the initial enquiry right through to the fitting was excellent. Communication is great and reliable, phone calls returned and info sent when promised. The installation went very well and was competed by an excellent fitter who was clearly competent and had an excellent manner and left the room cleaner than when the work started. Overall an excellent experience and great value for money
Customer in West Yorkshire Posted on 26/11/2020 , work completed 25/11/2020
The trader replied (on 22/12/2020)
Thank you so much for a brilliant 5 star review. We really do appreciate you taking the time out to post us a review and we are delighted that you are happy with the patio door and the service that you received from us.
Finished eventually to a high standard
Customer Service
Quality
Value
While our job had numerous big mistakes and problems along the way it did get finished and to a high standard, albeit some four weeks late. The fitters, Dave and Lee were outstanding and a pleasure to have on site. Mark, the electrician and Daz & the team of plasterers were great too as was the clean up technician. Kat did her very best trying to liaise and re-organise things on numerous occasions and Will really helped to restore our faith in the company. While the process of our job wasn’t a pleasant one, the company got things back on track and compensated us for the delay and inconvenience caused. We now have a lovely, warm and quiet conservatory and I’d definitely recommend a SupaLite tiled roof.
Customer in West Yorkshire Posted on 26/11/2020 , work completed 13/11/2020
The trader replied (on 26/11/2020)
Thank you for the review. We’re so sorry that on this occasion you did not experience the full and renowned SolarFrame experience. Whilst we endeavour to get things right first time, on rare occasions we do experience errors or delays in installations, our pledge to customers is to always finish the project to a high standard and I’m glad you agree in end you have a lovely, warm and quiet conservatory.
Good work but very poor customer service
Customer Service
Quality
Value
I have waited a long time to leave this review simply because I wanted to think before leaving a negative comment as it is not in my nature to do this. The quality of the work of SolarFrame was very good. Especially that of the workmen and engineers. The customer service was poor and the sales manager was extremely rude. The worst experience I have ever had in 30 years of dealing with customer services. I have informed the managing director of this and hope that he would look further into this as the reputation of his company was previously very good. Mr Ali, Sheffield
Customer in South Yorkshire Posted on 23/11/2020 , work completed 30/06/2020
New door and windows
Customer Service
Quality
Value
Visited showroom first week in August for advice and quote. Had a visit from Rob Bly the the same day. Satisfied with price for door and windows. Did think work might be done before November but have to take Covid situation into account. Fitters Leigh and Dave we’re punctual and completed work in a day less than expected. Fitters and Bob were down to earth and easy to speak too and Kat in the office explained things clearly. Satisfied with the products and would recommend them to anyone
Customer in Nottinghamshire Posted on 19/11/2020 , work completed 19/11/2020
The trader replied (on 15/11/2022)
Thank you for such a fabulous review, 5 stars across the board, we really do appreciate you taking the time out to post this review and are so pleased that you were delighted with the professionalism of our workmen and coordinator.
Conservatory Conversion and Hard Roof Installation
Customer Service
Quality
Value
I am extremely pleased with the work carried out to convert my Conservatory. All product is high quality and I am totally satisfied with the work carried out by the team of workers who carried out the various tasks, bricklaying, roof installation and electrics. The work was delayed by bad weather however I was kept fully informed of the delays in the schedule. Thank you.
Harold Keith Posted on 17/11/2020 , work completed 16/11/2020
The trader replied (on 26/11/2020)
Thank you for such a fabulous 5 star review, we really do appreciate you taking the time out to leave us a review. We also appreciate your patience during the delays imposed by the bad weather and are so pleased that you were delighted with the high quality of our product and the professionalism of our workmen and head office staff. We look forward to you enjoying your new conservatory all year round.
Excellent work
Customer Service
Quality
Value
A big thank you to Dave & Leigh for taking our old conservatory down, taking it away & building us a fabulous new one & replacing windows to the back of our house Darren & his lads were brilliant & the plastering was done quickly & efficiently with no mess Steve the electrician, & the 2 young plumbers all did a great job they all worked well alongside each other & were all well mannered & polite. We are very happy with the work done & the price we paid A big thank you to Kat Padovan for overseeing the project & always being there to answer any queries that we had.
Garry & Lynn in South Yorkshire Posted on 11/11/2020 , work completed 05/08/2020
The trader replied (on 26/11/2020)
Thank you for such a fabulous review, 5 stars across the board, we really do appreciate you taking the time out to post this review and are so pleased that you were delighted with the professionalism of our workmen Dave, Leigh, Darren and his lads and also Kat for managing the project at our Head Office. We look forward to you enjoying your new conservatory all year round.
Highly delighted clients
Customer Service
Quality
Value
Definitely highly recommended. No problem with any of the workforce at all. They were prompt commenced work on arrival and worked through the day. We had 2 fitters for 4 days because they were dismantling the old conservatory and erecting the new one. All the waste was taken away. The plaster arrived well organised after they had finished, following his work the electrician came and then a technician who overlooked everything that was done and ensured that everything was correct. That workforce was honest (important to the customer) and efficient. The staffs that I dealt with in the office were always obliging. We were most impressed by the whole organisation.
Rowbotham, Rotherham Posted on 16/07/2020 , work completed 13/07/2020
The trader replied (on 24/07/2020)
Thank you for such a fabulous review, 5 stars across the board, we really do appreciate you taking the time out to post this review and are so pleased that you were delighted with the professionalism of our workmen and our head office staff. We look forward to you enjoying your new conservatory all year round.
New conservatory
Customer Service
Quality
Value
From the very first visit things were going wrong. I twice tried to cancel the project but was talked round. When the foundations were put in the base height was too high and had to be lowered. When the build was due to start the parts had been built wrong so I had another 4 week delay. The fact that the base had been lowered meant that the only way to cover the water membrane was to plaster the inside which is not what I ordered I wanted brickwork showing. I was not happy with the way the final technician left the conservatory and if I hadn't paid my final bill before he finished work I wouldn't of paid the bill. These are a quick list of the problems I encountered during my time with Solarframe.
Customer in North Lincolnshire Posted on 12/07/2020 , work completed 03/07/2020
The trader replied (on 24/07/2020)
We’re sorry to hear you still feel this way about the service we provided. Unfortunately, there are occasions when things don’t go 100% to plan however, we do like to think that in these situations we do our best to resolve them. If you want to discuss this any further, please do not hesitate to give us a call, otherwise we hope that you are enjoying your new conservatory.
Change conservatory roof to solid tiled roof.
Customer Service
Quality
Value
From start to finish the project was excellent. From the initial contact to the completed job. Outstanding quality of roof. Really satisfied. Would highly recommend.
Customer in East Riding of Yorkshire Posted on 28/06/2020 , work completed 13/03/2020
The trader replied (on 24/07/2020)
Thank you for taking the time out to leave us such a kind review, we really do appreciate it, especially 5 stars across the board - thank you.
Great job
Customer Service
Quality
Value
We had the front windows of our bungalow done and a new front door. They fitted them all in one day. We were so pleased we ordered the back windows the next day. The day of the fitting it rained all day it the two fitters never stopped. Really great job. The chaps who came to measure up for the windows were really good as well. We have had lots of compliments on how nice the door looks. Very pleased.
Jeannie in South Yorkshire Posted on 25/06/2020 , work completed 18/06/2020
The trader replied (on 07/07/2020)
Thank you for leaving such a great review, we really do appreciate you taking the time out to post such a kind review, especially 5 stars across the board. We are delighted that you are happy with your new front door and windows and also the service that you received from our installations and surveying teams, we will make sure that the whole team receive your feedback. Thank you once again.
Couldn't be happier!
Customer Service
Quality
Value
Solarframe were brilliant from start to finish! Helpful, friendly, knowledgeable ... and not a pushy salesperson in sight! They replaced the roof and windows on my conservatory and all doors and windows in the house. The whole process was slick and seamless with the job being completed in 5 days. Everyone I encountered was really professional and clearly cared about the job they were doing. I cannot recommend them enough and the finished product looks great!
Customer in West Yorkshire Posted on 22/06/2020 , work completed 10/06/2020
The trader replied (on 30/06/2020)
Brilliant, thank you so much for taking the time to leave such a kind review, 5 stars across the board is awesome and we are delighted that you are delighted!
Highly recommended
Customer Service
Quality
Value
We had a composite door fitted and the whole process from my first call to the fitters arriving and fitting the door, was a professional one. The fitters were a credit to themselves and the company. Very poite, informative and hardworking. I have no hesitation in recommending this company. A first class service throughout. I will definitely use them again.
Mr. Fletcher Posted on 07/03/2020 , work completed 06/03/2020
The trader replied (on 30/06/2020)
Thank you for taking the time to leave such a fantastic review. We are delighted that you are happy with your new door and the professionalism of our fitters, and 5 stars across the board - Thank you.
Excellent service and standared of workmanship
Customer Service
Quality
Value
Replacement conservatory and new SupaLite Roof was carried out from start to finish in the most professional way. From the placement of the contract I was kept informed from the initial survey to the final completion survey and Clean, the fitters and plasterers worked to a very high standard and treated my home with respect all the time they were there and completed on time. I have ended up with a new room that is now warm enough to sit in, even in the snow and cold weather that we're having at the moment, something that we haven't been able to do in our old conservatory. I would recommend Solarframe direct without hesitation.
Customer in South Yorkshire Posted on 24/02/2020 , work completed 13/02/2020
The trader replied (on 26/02/2020)
Thank you very much for taking the time to leave such excellent feedback. We are delighted that you have given us a 5 star review across the board and are so pleased that you are now able to enjoy your conservatory in the cold weather.
Nice extension but took nearly 6 months to complete satisfactorily
Customer Service
Quality
Value
The finished extension certainly looks OK and would represent good value for money but took a complaint before we got to a satisfactory finished product. Issues were as follows:- * We had to clean up a few times. * Builder severed the roots on the neighbours hedge. Concrete also left all over the hedge. * Lack of communication. * The door sill was removed but was badly cut. * There were 2 holes in the concrete floor. * There was a hole in the plaster work in the corner on the rear wall. * The soakaway on our driveway was blocked with concrete by the builders. * The glass on the patio door was scratched as well as some of the other glass panes. * The window nearest the party wall, the beading that holds the glass in was missing. * Cracks appeared in the plaster underneath the window. * A crack appeared in the windowsill near the patio door. * The extension developed mould. * The builders put the wall tiles back incorrectly. * The roofer missed off some of the roof edging. * Contractors smashed the old conservatory down rather than demolishing with care as promised. * Keys were left in patio door after it was fitted (we were out).
Customer in York Posted on 11/02/2020 , work completed 11/02/2020
The trader replied (on 25/02/2020)
We’re sorry to hear you still feel this way about the service we provided. Our Sales Director did come to visit you to discuss the issues you’ve mentioned above and I believe they were all rectified. Unfortunately there are occasions when things don’t go 100% to plan however we do like to think that in these situations we do our best to resolve them. We do feel like we resolved all of the complaints above for yourself, as well as speaking to your neighbour to ensure they had no issues with us (which they didn’t) so we are disheartened that you’ve still left a negative review against the company. If you want to discuss this any further, please do not hesitate to give us a call, otherwise we hope that you are enjoying your new conservatory.
Amazing product , professionally installed and fitted
Customer Service
Quality
Value
SolarFrame were professional, thorough thoughtful and communicated with us throughout the whole process. We were kept informed and updated of timings and who would be doing the work. The builders, fitters, electricians and plasterers were courteous and considerate that this was our home. There was minimal mess and the final construction is better than we could have anticipated. The finishing is superb and we have ended up with a stunning extension that has enhanced our house. Visitors are of a similar opinion and they love it! Warm, bright and cosy just what we wanted!
Customer in Nottinghamshire Posted on 12/12/2019 , work completed 05/08/2019
The trader replied (on 16/01/2020)
Brilliant, thank you for your kind review and we are delighted that you are happy with your new home extension.
Solid roof transforms my conservatory
Customer Service
Quality
Value
Fabulous service! I have recommended the team to friends and neighbors. From start to finish the whole experience was stressless and ran to time. The staff project managed everything and each stage of the process ran to time. Great improvement to the property, warm and looking great
Customer in South Yorkshire Posted on 12/12/2019 , work completed 18/10/2019
The trader replied (on 16/01/2020)
We are delighted that you are happy with our service. Thank you for the great feedback.
Poor customer service
Customer Service
Quality
Value
We initially thought we were dealing with a professional company but their response to both door restraints breaking within days of installation was shocking. The managing director did not reply to my letter of complaint, on several occasions I was told that I had damaged the restraints and would have to pay for rectification. Fortunately I had CCTV evidence which changed their mind, when the new restraints were fitted the installer found they were only secured with one screw not two. We suspect the other hole was not drilled because they had fitted the gutter before the restraints, deny access to drill the frame. We also suspect this was because the installation was rushed into two days, not the three allocated. There were other issues indicating a rushed job, maybe we are too far away, my previous local window company were much more helpful. The company never contacted me after to apologise and I believe they owe me one. I could not therefore recommend this company.
Customer in Nottinghamshire Posted on 04/10/2019 , work completed 15/03/2019
My review
Customer Service
Quality
Value
First class job from all of the team. Punctual, efficient and hardworking, respectful of the property and all members were proud to do a good job. Couldn't have asked for more.
Wyn, Derbyshire Posted on 09/09/2019 , work completed 09/09/2019
The trader replied (on 16/01/2020)
Thank you very much for taking the time to leave such excellent feedback. We are delighted that you have given us a 5 star review across the board.
Door and Side Panel
Customer Service
Quality
Value
Excellent customer service. Quality of door and fitting also excellent. No pressure at all during the process of choosing the door etc. The whole experience I cannot fault. Would highly recommend Solarframe.
David, Barnburgh Posted on 03/07/2019 , work completed 21/06/2019
The trader replied (on 10/07/2019)
We are delighted that you are happy with your new doors and the service that we have provided. Thank you so much for taking the time to recommend us.
Excellent in all aspects
Customer Service
Quality
Value
Kept informed at all times on what is happening and when. Everyone turned up when supposed. Great workmanship and attitude. Will recommend Solarframe to anyone. Everyone very professional.
Stephen, Nottinghamshire Posted on 01/07/2019 , work completed 01/07/2019
The trader replied (on 10/07/2019)
Brilliant, thank you Stephen for taking the time to write this review, your recommendation is very valuable to us and we really do appreciate your 5 star feedback.
Fantastic Job
Customer Service
Quality
Value
We had our old polycarbonate lean to roof replaced with a solid roof. What a great improvement it is. Solarframe are a pleasure to deal with from start to finish. Probably the most professional company we have dealt with. Its nice to have a company who turn up and follow exactly the schedule of works. The quality of build and workmanship is second to none. Highly Recommend.
Andrew, West Yorkshire Posted on 14/06/2019 , work completed 12/06/2019
The trader replied (on 10/07/2019)
Thank you so much for your high praise, Andrew, We are so pleased that you are delighted and we wish you many happy years making the most of your new space!
2 x composite doors
Customer Service
Quality
Value
Today I had two composite doors fitted by Solarframe and I cannot recommend both their service and products highly enough. I received a courtesy call yesterday to tell me when the fitters would arrive (Andy & Ben) and sure enough, they arrived this morning right on time. They worked solidly for over 3 hours, and when I came downstairs to see my beautiful new doors it was like they had never been here - no mess or disruption whatsoever. The new doors truly have transformed my house, and I have already received a number of compliments. From start to finish I have been so impressed with Solarframe’s service. They really have perfected the balance between local company giving a bespoke, personalised friendly service yet with the professionalism and security of a large company with years of experience in the industry. Thank you so much to Steve, Kelly and the Solarframe team! I will always come back to you for any future home improvements. Lucy
Customer in South Yorkshire Posted on 17/05/2019 , work completed 17/05/2019
The trader replied (on 28/05/2019)
Thank you so much for your lovely feedback, Lucy! We are so pleased you've enjoyed your experience with SolarFrame and even happier that you love your new doors!
Excellent service
Customer Service
Quality
Value
Overall, excellent service provided.
Diane, South Yorkshire Posted on 10/05/2019 , work completed 10/05/2019
The trader replied (on 16/05/2019)
Brilliant! Thank you so much for your feedback, Diane!
First-class product and service.
Customer Service
Quality
Value
Excellent customer service from initial point of contact, through to completion of the job.
Joyce, West Yorkshire Posted on 10/05/2019 , work completed 10/05/2019
The trader replied (on 16/05/2019)
Brilliant feedback, thank you Joyce! It means the world to us to know our customers are happy!
Lovely job
Customer Service
Quality
Value
Lovely job, lovely people, would recommend.
Susan, West Yorkshire Posted on 07/05/2019 , work completed 07/05/2019
The trader replied (on 21/06/2019)
Thank you so much Susan for your lovely feedback, our staff are a credit to us so we're so pleased you feel the same way.
Fabulous job
Customer Service
Quality
Value
Just a fabulous job. Really impressed with everything.
Julie, South Yorkshire Posted on 03/05/2019 , work completed 03/05/2019
The trader replied (on 16/05/2019)
That's what we like to hear! Thank you so much for your feedback, Julie!
Excellent
Customer Service
Quality
Value
Prompt, professional & excellent.
Neil, South Yorkshire Posted on 23/04/2019 , work completed 23/04/2019
The trader replied (on 21/06/2019)
That's what we like to hear, thank you Neil!
Excellent service.
Customer Service
Quality
Value
Installation went seamlessly. Plastering to a high standard. Delighted with the end product.
Justin, North Yorkshire Posted on 17/04/2019 , work completed 17/04/2019
The trader replied (on 07/05/2019)
Hi Justin, thank you so much for your feedback! We are so pleased that you are delighted and we wish you many happy years making the most of your new living space!
Very happy
Customer Service
Quality
Value
Front door initially was supplied with letterbox in wrong place & had to be re-ordered. Once it was re-delivered everything was great - workmen punctual & tidy. Very happy with everything.
Jacqueline, South Yorkshire Posted on 17/04/2019 , work completed 17/04/2019
The trader replied (on 07/05/2019)
Thank you so much for your feedback Jacqueline and we're so pleased we were able to fix your problem so effectively. Your recommendation means the world to us!
My review
Customer Service
Quality
Value
Treated well throughout.
David, West Yorkshire Posted on 15/04/2019 , work completed 15/04/2019
The trader replied (on 30/04/2019)
That's what we like to hear, thank you David!
Prompt, efficient, top quality
Customer Service
Quality
Value
All work to the highest standard. Excellent communications, everyone involved polite and very efficient. Could not fault any aspect of the whole project, highly delighted with the work.
Edward, Nottinghamshire Posted on 15/04/2019 , work completed 15/04/2019
The trader replied (on 07/05/2019)
We couldn't ask for better feedback than this and it is so gratifying to know that the work we're doing to ensure our customers are happy, is working! It means the world to us, thank you so much Edward.
Very happy
Customer Service
Quality
Value
Very happy with job.
Peter, North Lincolnshire Posted on 15/04/2019 , work completed 15/04/2019
The trader replied (on 30/04/2019)
Excellent! Thank you, Peter. Your recommendation means the world to us!
Very satisfied
Customer Service
Quality
Value
Extension completed. All people involved have worked extremely hard. Very good quality job. Good communication throughout work also. Thank you.
Victoria, Kent Posted on 12/04/2019 , work completed 12/04/2019
The trader replied (on 30/04/2019)
Brilliant feedback, thank you so much Victoria! Wishing you many happy years making the most of your new extension!
Excellent job
Customer Service
Quality
Value
Excellent job, highly satisfied. The 2 guys doing the installation were first class.
Cedric, South Yorkshire Posted on 12/04/2019 , work completed 12/04/2019
The trader replied (on 30/04/2019)
Great to hear that you are so happy with the job, Cedric! Our installation teams really are a credit to us. Thank you!
Thank-you
Customer Service
Quality
Value
We had an extension built or our house. From start to finish from showroom, workman, to clearer. Amazing. Thank you.
Victoria, South Yorkshire Posted on 12/04/2019 , work completed 12/04/2019
The trader replied (on 30/04/2019)
We strive so hard to ensure that our customers enjoy their full experience with us from start to finish, so it is so gratifying for us to receive your feedback! Thank you Victoria!
Double glazing. Friendly, professional and efficient.
Customer Service
Quality
Value
From start to finish everything was exactly as I could have asked for. There was only one problem which was caused by bad weather which put the start date back one day. This actually suited me better. The people I dealt with were very competent and listened to what I wanted. They offered other options without being pushy and I ended up with a better and cheaper deal. The work men who installed the windows were excellent and even did some work that they didn’t have to do. Overall I highly recommend this company, they put the customer first are very competent, efficient and friendly. The only very slight problem was with the way I was contacted about the change of start date.
Customer in South Yorkshire Posted on 10/04/2019 , work completed 30/03/2019
The trader replied (on 30/04/2019)
Thank you so much for your feedback! It's so unfortunate when we have to postpone jobs because of bad weather but we will always do everything we can to work around our customers to ensure they're never inconvenienced. It's great to hear that you have enjoyed your experience with SolarFrame, and your recommendation means the world to us.
Good job
Customer Service
Quality
Value
New front door on the date they said it would be fitted. They did a good job and it looks very nice indeed, even had comments on how nice it looks.
Marian, South Yorkshire Posted on 09/04/2019 , work completed 09/04/2019
The trader replied (on 30/04/2019)
Fantastic! There's no better way to give your home a new lease of life than with a new front door. Thank you so much for your feedback and recommendation, Marian. It means the world to us!
My review.
Customer Service
Quality
Value
Good job - well done.
Carol, West Yorkshire Posted on 08/04/2019 , work completed 08/04/2019
Hardworking
Customer Service
Quality
Value
All your workmen were very hardworking, Kris and Ben worked all day Sat 6th until after 8pm. The plasterer arrived 8.am and worked hard doing the roof - all by himself- very impressive. Ross cleaned up beautifully.
Christine M, South Yorkshire Posted on 06/04/2019 , work completed 06/04/2019
The trader replied (on 30/04/2019)
Our installation teams really are such a credit to us. They have such a fantastic work ethic and take pride in all that they do. Thank you so much for your feedback, Christine and I will make sure it is passed on to our teams!
Very pleased
Customer Service
Quality
Value
Very nice young man, but could tidy up outside very pleased with all the work.
Sheila, North Lincolnshire Posted on 04/04/2019 , work completed 04/04/2019
Very pleased
Customer Service
Quality
Value
Everyone was very good and efficient and we are very pleased with the new roof.
Derek, North Yorkshire Posted on 03/04/2019 , work completed 03/04/2019
The trader replied (on 30/04/2019)
That's what we like to hear, thank you Derek! Wishing you many happy years making the most of your new improved conservatory!
Hard workers, very competent
Customer Service
Quality
Value
We had a new conservatory roof. Fitters worked very hard and were very thorough, cleaned as they went. Plasterer very competent and professional. Fitter did a good job of finishing and put the icing on the cake.
Timothy, Nottinghamshire Posted on 02/04/2019 , work completed 02/04/2019
The trader replied (on 30/04/2019)
Thank you so much for your feedback, Timothy! We strive to ensure that our customers homes are treated with the utmost respect so it's incredibly gratifying to know that you have been happy with the way we have been working in your home. Your recommendation means the world to us!
High standard
Customer Service
Quality
Value
All work done to a high standard and on time.
Neil, North Lincolnshire Posted on 01/04/2019 , work completed 01/04/2019
The trader replied (on 30/04/2019)
This is what we strive for so it's so gratifying to hear, thank you Neil! Your feedback means the world to us.
Very satisfied
Customer Service
Quality
Value
Very satisfied with the quality of materials and workmanship.
Margaret, South Yorkshire Posted on 01/04/2019 , work completed 01/04/2019
The trader replied (on 11/04/2019)
Fantastic, that's what we like to hear! Thank you Margaret, your recommendation means the world to us.
Excellent
Customer Service
Quality
Value
This was excellent from start to finish, no problems from enquiry to completion.
Trevor, South Yorkshire Posted on 01/04/2019 , work completed 01/04/2019
The trader replied (on 30/04/2019)
So glad to hear you have had such a fantastic experience with us, Trevor. Thank you so much!
Prompt, reliable, professional
Customer Service
Quality
Value
Solid roof on conservatory excellent.
Andrew, South Yorkshire Posted on 30/03/2019 , work completed 30/03/2019
The trader replied (on 30/04/2019)
Fantastic! That's what we like to hear, thank you Andrew.
Very efficient
Customer Service
Quality
Value
A well deserved company to have a new conservatory from. Very efficient office staff to workmen doing the job. Excellent time keeping and timescale of job. Would recommend Solarframe to friends.
Gerda, West Yorkshire Posted on 25/03/2019 , work completed 25/03/2019
The trader replied (on 11/04/2019)
Gerda, your feedback is so lovely! We really do try our best for our customers so to hear feedback like yours is so gratifying. Thank you!
First class
Customer Service
Quality
Value
Everyone has been first class. They have been a pleasure to have in the house.
Janet, Nottinghamshire Posted on 21/03/2019 , work completed 21/03/2019
The trader replied (on 11/04/2019)
That's such a lovely thing to say, thank you Janet. We're so pleased you have enjoyed your experience with SolarFrame!
Highly delighted
Customer Service
Quality
Value
Very presentable staff, very able. The work from start to finish has been a pleasure. I am highly delighted.
Which? Trusted Traders Consumer Posted on 21/03/2019 , work completed 21/03/2019
The trader replied (on 05/04/2019)
Thank you so much for your extremely valued feedback, we are so pleased that you have been happy with our staff and services!
Efficient
Customer Service
Quality
Value
Fitted new conservatory and light weight roof.
Ian, North Yorkshire Posted on 14/03/2019 , work completed 14/03/2019
The trader replied (on 04/04/2019)
Thank you for your recommendation, Ian! Much appreciated!
Excellent
Customer Service
Quality
Value
Excellent quality, value and service.
Alex, South Yorkshire Posted on 13/03/2019 , work completed 13/03/2019
The trader replied (on 04/04/2019)
That's what we like to hear! Thank you so much for your feedback, Alex.
First class
Customer Service
Quality
Value
Fitted tiled roof & frames to existing brickwork. Given work schedule and was kept to. Fitters first class, not one complaint. Give en us a room we love & use. 100% satisfied!
John, West Yorkshire Posted on 11/03/2019 , work completed 11/03/2019
Replacement solid roof by Solar Frame Direct
Customer Service
Quality
Value
Very efficient and clean and tidy during their work did everything that was set out in order and both my husband and I are very happy with our new conservatory Roof.
Customer in West Yorkshire Posted on 04/03/2019 , work completed 04/03/2019
The trader replied (on 22/03/2019)
Thank you for your feedback, we are so pleased you have been happy with our work, and wish you many happy years enjoying your new conservatory roof!
Professional and efficient
Customer Service
Quality
Value
We are very pleased with all the work carried out at our property. The workmen have all been of the highest quality, professional and very efficient. We would highly recommend Solar Frame.
Rebecca, South Yorkshire Posted on 04/03/2019 , work completed 04/03/2019
The trader replied (on 29/03/2019)
Thank you so much for your feedback, Rebecca! We are so pleased you have enjoyed your experience with SolarFrame - your recommendation means the world to us!
Reliable and organised
Customer Service
Quality
Value
Roof to conservatory. Very professional work. Good advice given. Prompt and reliable - completed as planned. Courteous. Good communication.
Kathryn, South Yorkshire Posted on 21/02/2019 , work completed 21/02/2019
The trader replied (on 04/04/2019)
Fantastic, we're so pleased you have enjoyed your experience with SolarFrame, Kathryn! Enjoy your new improved conservatory!
Excellent
Customer Service
Quality
Value
Very good job, the workers who attended were very conscientious and courteous at all times, the site was left tidy each evening, the planning of the job was excellent.
Richard, South Yorkshire Posted on 20/02/2019 , work completed 20/02/2019
The trader replied (on 29/03/2019)
What a lovely review. We work meticulously to ensure that all of our installations are planned methodically so to hear your feedback is incredibly gratifying. Thank you, Richard!
Excellent service.
Customer Service
Quality
Value
Full conservatory re-fit and new solid roof. Very impressed with the product. Staff very professional, carried out work to a very high standard. We are highly delighted with our new conservatory.
Susan, South Yorkshire Posted on 18/02/2019 , work completed 18/02/2019
The trader replied (on 04/04/2019)
Thank you so much for your wonderful review, Susan. We are so pleased that you've been so happy with our service and can't thank you enough for your recommendation. Wishing you many happy years in your new improved conservatory!
My review
Customer Service
Quality
Value
Very satisfied.
Elaine, West Yorkshire Posted on 14/02/2019 , work completed 14/02/2019
The trader replied (on 29/03/2019)
We are so pleased you have enjoyed your experience with us, Elaine! Thank you!
My review
Customer Service
Quality
Value
Very professional. Thoroughly pleased.
Wayne, Derbyshire Posted on 13/02/2019 , work completed 13/02/2019
The trader replied (on 29/03/2019)
Fantastic! Thank you, Wayne!
Excellent
Customer Service
Quality
Value
My overall review is excellent. From the sales rep - builders - plasterers - clean up. Everything was done to the schedule and budget. We have had the conservatory roof changed to tiles. It has made a difference in the temperature.
Malcolm, West Yorkshire Posted on 11/02/2019 , work completed 11/02/2019
The trader replied (on 29/03/2019)
Fantastic, that's what we like to hear! Thank you, Malcolm. Wishing you many happy years enjoying your new improved conservatory!
Job well done
Customer Service
Quality
Value
Very happy with the installation of our new conservatory roof. Would recommend Solarframe.
Heather, South Yorkshire Posted on 08/02/2019 , work completed 08/02/2019
The trader replied (on 22/03/2019)
Thank you so much Heather, your recommendation means the world to us!
Very poor from start to finish
Customer Service
Quality
Value
From ordering of our windows this has been a very bad company to deal with. The information was not passed correctly from salesman to the office. The payment in full was made at the time of ordering that bit they managed no problem. At survey the chap and office we unaware the front was a bay changing to a flat window. After negotiations they agreed to stick at that price but could not have side openings. Fitting day arrived all good but upstairs window doesn’t fit after measuring by salesman and the surveyor. Promised new window the following week no problem booked day off work (self employed) new window came with fitters wrong size again but I arranged for all new blinds to fitted to the property 2 days later as i thought the windows would be done. No one at Solarframe seems interested. The only good thing about this company is the fitters who work hard and they were quite embarrassed by the whole thing. I even recommended this company to our friends who ordered their windows but I hope they don't get the same treatment. I want compensating for all the aggro and loss off income. Very poor from start to finish
Customer in South Yorkshire Posted on 06/02/2019 , work completed 06/02/2019
The trader replied (on 14/02/2019)
We are so sorry to hear of your ongoing problems with the installation of your windows. Unfortunately, the sales contract was misread by our factory, meaning that the windows were manufactured in the wrong size, for which we have apologised profusely and had the windows remade as quickly as we could, I know Hayley in the office has been trying very hard to rectify your situation. We really want to get the job done right for you and we completely understand your frustration, we can all but apologise about the fitting of your blinds being delayed, not to mention the time you have spent accommodating our installations teams. We will do our utmost to ensure that the remainder of your experience with us is exemplary.
Warm and cosy!
Customer Service
Quality
Value
Replaced the original roof with a tiled one. The workmen came when they said they would. We did have other quotes but decided this was the best product. Everything went well and now we can enjoy our conservatory all year round.
Angela, South Yorkshire Posted on 04/02/2019 , work completed 04/02/2019
The trader replied (on 22/03/2019)
Thank you so much for your feedback, Angela, and for choosing to work with SolarFrame! Our workforce work really hard to be punctual, so to know that you were happy with our time-keeping is extremely gratifying. Wishing you many happy years enjoying your new improved conservatory!
My review
Customer Service
Quality
Value
Very happy with new conservatory roof. Fitters were very professional and polite. Overall very satisfied. Would highly recommend Solarframe.
Stewart, South Yorkshire Posted on 04/02/2019 , work completed 04/02/2019
The trader replied (on 04/04/2019)
Such a great review, we can't thank you enough Stewart! We are so pleased you were so satisfied with our service.
Friendly and professional.
Customer Service
Quality
Value
Had new windows and conservatory. Prompt, professional, friendly. Worked throughout the very cold weather conditions.
Paul, Nottinghamshire Posted on 01/02/2019 , work completed 01/02/2019
The trader replied (on 18/02/2019)
We will always work throughout the weather conditions if we can! Thank you so much for your feedback, Paul. Wishing you many happy years in your new conservatory!
Efficient
Customer Service
Quality
Value
Very satisfied with all work (constructing conservatory). All staff very polite and efficient.
Reginald, South Yorkshire Posted on 01/02/2019 , work completed 01/02/2019
The trader replied (on 18/02/2019)
Fantastic! Really pleased to hear you were happy with the work we carried out! Thank you so much for your feedback, Reginald.
Excellent and professional
Customer Service
Quality
Value
Had a new SupaLite roof fitted to our existing conservatory. Solar frame from start to finish were excellent to deal with and very professional.
Karen, Derbyshire Posted on 31/01/2019 , work completed 31/01/2019
The trader replied (on 29/03/2019)
That's great to hear, thank you Karen! We hope you enjoy your new improved conservatory!
Efficient, pleasant & helpful
Customer Service
Quality
Value
All the work i.e. the replacement of existing conservatory and conversion into an extension, has been done to a high standard with no hidden costs, by very efficient, pleasant and helpful workers.
Peter, North Lincolnshire Posted on 31/01/2019 , work completed 31/01/2019
The trader replied (on 29/03/2019)
Thank you Peter for your wonderful feedback! Wishing you many happy new years enjoying your new extension!
Helpful & courteous
Customer Service
Quality
Value
All work carried out to the agreed schedule. Always helpful and courteous. Finished to the highest standard.
George, West Yorkshire Posted on 31/01/2019 , work completed 31/01/2019
Efficient
Customer Service
Quality
Value
The workmen were all friendly and efficient and completed the work within the timescale.
Roger, Derbyshire Posted on 31/01/2019 , work completed 31/01/2019
Prompt and professional
Customer Service
Quality
Value
It was a bitterly cold day when 2 very nice young men came to fit me a new door. They did an excellent job, it looks better than I expected and they cleaned up after. Highly recommended.
Pat, North Lincolnshire Posted on 18/01/2019 , work completed 18/01/2019
Prompt and professional
Customer Service
Quality
Value
We are very impressed with the overall experience of Solarframe. The installation work was very efficient and professional and of good quality. The work was done on schedule and all those involved were very helpful, prompt and personable. We are very happy to recommend Solarframe.
Valerie, North Yorkshire Posted on 17/01/2019 , work completed 17/01/2019
The trader replied (on 18/02/2019)
Thank you so much Valerie, we are so pleased you have enjoyed your experience with us at SolarFrame! Your feedback and recommendation means the world to us!
Thorough
Customer Service
Quality
Value
All done and finished to a high standard. Happy with all work, and final finish. Everything went smooth.
Andrew, South Yorkshire Posted on 16/01/2019 , work completed 16/01/2019
Hardworking and polite
Customer Service
Quality
Value
Excellent work on our conservatory - professional and hardworking teams.
Kate, South Yorkshire Posted on 14/01/2019 , work completed 14/01/2019
The trader replied (on 22/01/2019)
That's what we like to hear, Kate! Thank you for sharing your feedback - it means the world to us!
Prompt & professional
Customer Service
Quality
Value
All fitters have been professional and very courteous, work done very satisfactory and to a very good standard. Everything completed on time and as agreed schedule. Overall, very satisfied, no negatives.
Pat, South Yorkshire Posted on 14/01/2019 , work completed 14/01/2019
The trader replied (on 22/01/2019)
Thank you for leaving such fantastic feedback, Pat - it is music to our ears. We are so pleased you have enjoyed your experience with us and can't thank you enough for your recommendation.
Great team.
Customer Service
Quality
Value
From the initial sales visit we have received great service. They did everything that they said they would, on time and the windows themselves are perfect.
Dan, South Yorkshire Posted on 11/01/2019 , work completed 11/01/2019
The trader replied (on 18/02/2019)
Thank you so much, Dan! We are so pleased to hear you're happy with everything. Perfect windows and great service is everything we strive for.
Excellent from start to finish
Customer Service
Quality
Value
Complete removal of original old conservatory. Installation of new conservatory frames and glazing and the solar roof, all in the same day, absolutely fantastic! Every single member of staff was polite, respectful, courteous and very considerate of our home.
Janine, West Yorkshire Posted on 09/01/2019 , work completed 09/01/2019
Excellent standard
Customer Service
Quality
Value
Solarframe were recommended to me by another tradesperson. I was highly impressed with all aspects of the service from sales person through to technician. Work completed as agreed to a excellent standard. Would recommend this company.
Pat, South Yorkshire Posted on 08/01/2019 , work completed 08/01/2019
Excellent service.
Customer Service
Quality
Value
All work completed efficiently and in a timely manner. All technicians friendly and helpful. Extremely pleased with the finished result.
Paul, Derbyshire Posted on 07/01/2019 , work completed 07/01/2019
The trader replied (on 18/02/2019)
Great stuff! Thank you, Paul! We are so pleased that you're happy with everything, and your recommendation means the world to us.
My review
Customer Service
Quality
Value
Work carried out efficiently a few hiccups, but was sorted very quickly, would have them again.
Sandra, South Yorkshire Posted on 04/01/2019 , work completed 04/01/2019
The trader replied (on 22/01/2019)
Thank you so much Sandra for your feedback and recommendation! It means the world to us and we're glad to hear that any hiccups were sorted quickly and to your satisfaction!
Good Job
Customer Service
Quality
Value
Professional and great quality
Iain, North Humberside Posted on 27/12/2018 , work completed 27/12/2018
My review
Customer Service
Quality
Value
All very satisfied
Patricia, South Yorkshire Posted on 27/12/2018 , work completed 27/12/2018
The trader replied (on 07/01/2019)
Great news, thank you Patricia! We're so pleased that you've been satisfied with everything!
My review
Customer Service
Quality
Value
New insulated roof replaced on existing conservatory. Work done with plan schedule to a high standard. Hope to get good after care if required.
Evalyn, South Yorkshire Posted on 20/12/2018 , work completed 20/12/2018
The trader replied (on 22/01/2019)
Hi Evalyn, thank you for your feedback, and we will of course continue our service to the same high standard if you should require our aftercare team. Wishing you many happy years in your new improved conservatory!
Very professional
Customer Service
Quality
Value
Very happy with every aspect from start to finish. Highly recommended.
Deborah, South Yorkshire Posted on 20/12/2018 , work completed 20/12/2018
The trader replied (on 22/01/2019)
Fantastic to hear your feedback, thank you Deborah! Your recommendation means the world to us!
Excellent product.
Customer Service
Quality
Value
This is an excellent product and all work is of a high standard.
Maurice, South Yorkshire Posted on 17/12/2018 , work completed 17/12/2018
The trader replied (on 04/01/2019)
Thank you so much Maurice! We're so pleased you're happy with our work!
My review
Customer Service
Quality
Value
Job well done.
Norma, South Yorkshire Posted on 17/12/2018 , work completed 17/12/2018
The trader replied (on 04/01/2019)
Fantastic! Thank you, Norma!
Very professional
Customer Service
Quality
Value
Excellent service, would recommend to anyone.
Janet, South Yorkshire Posted on 17/12/2018 , work completed 17/12/2018
The trader replied (on 07/01/2019)
Great to hear, thank you Janet. Your recommendation means the world to us!
Polite & professional
Customer Service
Quality
Value
Very polite & professional tradesmen, always on time & did a great job.
Stephen, South Yorkshire Posted on 14/12/2018 , work completed 14/12/2018
The trader replied (on 04/01/2019)
Thank you for your feedback, Stephen! We are so pleased that you have enjoyed your experience with us.
Excellent
Customer Service
Quality
Value
Excellent - very satisfied with work done.
Which? Trusted Traders Consumer Posted on 13/12/2018 , work completed 13/12/2018
Good from start to finish
Customer Service
Quality
Value
Hard working staff. Got on with the job, excellent quality product. Cleared site on completion. Communication with office very good.
Dinah, West Yorkshire Posted on 10/12/2018 , work completed 10/12/2018
Very professional
Customer Service
Quality
Value
We had a roof pot on out existing conservatory. Very pleased with the whole process. The difference is temperature and noise level was immediately noticeable.
Jo, North Humberside Posted on 10/12/2018 , work completed 10/12/2018
The trader replied (on 07/01/2019)
Fantastic, that's what we like to hear Jo! Wishing you many happy years enjoying your new improved, temperature regulated living space!
Fabulous service
Customer Service
Quality
Value
Everyone involved in the process was excellent. Would highly recommend.
Robbie, West Yorkshire Posted on 03/12/2018 , work completed 03/12/2018
Prompt and professional.
Customer Service
Quality
Value
The young men fitted me a new door. They were polite and did an excellent job, they worked very hard the job was done a lot quicker than I thought it would be. I would recommend your firm to anyone, you have some fine young men working for you. All I can say is a job well done.
Marlene, West Yorkshire Posted on 26/11/2018 , work completed 26/11/2018
The trader replied (on 13/12/2018)
Thank you Marlene, what a lovely thing to say about our staff. We have such a great team of installers and it is incredibly gratifying to know that our customers see in them what we do. We're so pleased that you have enjoyed your experience with us at SolarFrame.
Good work
Customer Service
Quality
Value
Replacing windows. It was done to all specs. Good work ethics by the lads and no fault found with the work done.
Which? Trusted Traders Consumer Posted on 23/11/2018 , work completed 23/11/2018
The trader replied (on 04/01/2019)
Thank you for your feedback, we're so pleased that you are happy with your new windows and we're sure you'll enjoy them for many years to come.
Excellent
Customer Service
Quality
Value
Excellent service from start to finish and would highly recommend.
Tim, South Yorkshire Posted on 19/11/2018 , work completed 19/11/2018
The trader replied (on 13/12/2018)
Fantastic feedback, thank you Tim! Your recommendation means the world to us.
Shocking
Customer Service
Quality
Value
Damage to my house and solar frame still arguing this. Told we would have solar frame fitters and sent sub contractors. Sold windows and doors on promise of 500pound vouchers, then once credit was signed and agreed, this was taken away. Salesman over charged us.
Christopher, South Yorkshire Posted on 17/11/2018 , work completed 17/11/2018
The trader replied (on 28/05/2019)
Hi Christopher, as a professional company, our surveyors take before photos of our installations as standard which has proven that any damage to your home was in fact already there before any works began. Our finance facilitators have also confirmed that your allegations about our service have been incorrect. Additionally, we made it very clear to you at the time of purchase that the £500 voucher was inapplicable to windows and doors. We do everything we can to ensure our customers are happy, which is why when you suggested that you were unsatisfied, we offered you the opportunity to cancel with a full refund. We are a company that strives to supply 100% customer satisfaction and are very disappointed that you’ve been unhappy with our service.
Beautiful door.
Customer Service
Quality
Value
Very impressed with the service provided. Would recommend and use again.
Mark, West Yorkshire Posted on 17/11/2018 , work completed 17/11/2018
Fantastic job
Customer Service
Quality
Value
Solar frame have just completed our conservatory. We decided to use them because they came across as being very professional from the start, and we weren't wrong. They have managed everything for us and left the site spotless. All the workmen have been great and we are absolutely thrilled with the finished product. Highly recommended. Thanks to everyone involved.
Cazyork Posted on 13/11/2018 , work completed 13/11/2018
The trader replied (on 22/11/2018)
This type of feedback is everything we strive for! Thank you so much! We are over the moon that you've enjoyed working with us and we wish you many happy years in your new conservatory!
Very impressed and it looks good!
Customer Service
Quality
Value
Co-ordinated, kept informed, polite and efficient trades people. The quality of service is impressive.
Aidan, West Yorkshire Posted on 12/11/2018 , work completed 12/11/2018
The trader replied (on 22/11/2018)
Fantastic feedback, thank you Aidan! We're so pleased that you have been impressed with the service we have provided. Your recommendation means the world to us.
Conservatory upgrade
Customer Service
Quality
Value
We chose Solar Frame after receiving quotes from four reputable companies based on product quality, customer reviews and price. The installation was completed on time and as promised and we are delighted with the finished product. The installation team were very professional and took good care of the house. A few snags were resolved without quibble and quickly. We would recommend them to anyone. Ian & Jean, Huddersfield
Ian Hunter Posted on 15/08/2018 , work completed 15/08/2018
The trader replied (on 17/08/2018)
Hi Ian & Jean! Thank you so much for such an outstanding review. We are so pleased that you not only chose SolarFrame but also have enjoyed your experience with us! We work very hard to ensure our customers are happy so to hear feedback such as yours is incredibly gratifying. Wishing you many happy years in your new improved conservatory!
Excellent
Customer Service
Quality
Value
Absolutely amazing job, nothing to complain about. Communication - excellent. Staff - excellent.
Susan, West Yorkshire Posted on 09/07/2018 , work completed 09/07/2018
The trader replied (on 31/07/2018)
What a perfect review, thank you Susan! Wishing you many happy years in your new improved living space!
Pleasant and professional.
Customer Service
Quality
Value
All the tradesmen involved during this replacement were pleasant and agreeable to discuss progress. Also left the premises in a clean and tidy condition.
Douglas, South Yorkshire Posted on 29/06/2018 , work completed 29/06/2018
The trader replied (on 31/07/2018)
Fantastic feedback, thank you Douglas! Clean and tidy is what we like to hear!
Fantastic!!!
Customer Service
Quality
Value
The results are excellent the fitters were excellent.
Christine, South Yorkshire Posted on 21/06/2018 , work completed 21/06/2018
The trader replied (on 17/09/2018)
And an excellent review to boot, thank you very much Christine!
Fantastic overall job.
Customer Service
Quality
Value
Polite, well presented workmen, prompt service. Good solid product.
Steven, West Yorkshire Posted on 19/06/2018 , work completed 19/06/2018
The trader replied (on 02/07/2018)
Thanks Steven, it's great to hear reviews of the team doing such a good job! Thank you!
Very pleased with both product and service
Customer Service
Quality
Value
Standard of service has been excellent throughout, from visiting the showroom to fitting and finally making sure everything was left tidy and minor issues resolved.
Denise, West Yorkshire Posted on 11/06/2018 , work completed 11/06/2018
The trader replied (on 02/07/2018)
Thank you Denise! We're always really pleased to hear such wonderful feedback, and if there's ever an issue we jump to it! We're glad you had such a good experience with us.
Excellent, really pleased
Customer Service
Quality
Value
Overall the quality of the work has been excellent. The workmen have been efficient and very pleasant. Very professional.
David, North Yorkshire Posted on 04/06/2018 , work completed 04/06/2018
The trader replied (on 21/06/2018)
Great news David! We're always really pleased to hear from our customers about a job well done!
Excellent 1st class
Customer Service
Quality
Value
Could not fault them, were polite and cleaned up when time to go home.
Mary, South Yorkshire Posted on 04/06/2018 , work completed 04/06/2018
The trader replied (on 17/09/2018)
We pride ourselves on our tidy workmanship so this kind of feedback is invaluable. Thank you Mary!
Absolutely fantastic job
Customer Service
Quality
Value
Absolutely brilliant from start to finish, could not be happier. All work has been done to a high standard, with a high quality finish throughout. Would highly recommend.
Paul, North Humberside Posted on 30/05/2018 , work completed 30/05/2018
The trader replied (on 08/06/2018)
What a fantastic response to our work! Thank you so much Paul for your review. We're really glad it went so well.
Great job
Customer Service
Quality
Value
Very good company and product.
Mick, South Humberside Posted on 25/05/2018 , work completed 25/05/2018
The trader replied (on 04/06/2018)
Hi Mick, thanks for your review; we're really glad we hit 5 stars for you, made such an impression and delivered the very best work across the board.
My review
Customer Service
Quality
Value
Fantastic job and the conservatory looks fabulous. Ten out of ten to the team of men who built it. Would recommend Solarframe to all my friends & family. Big thank you to all the team, from the sales staff to the men that worked on it.
Jackie, West Yorkshire Posted on 22/05/2018 , work completed 22/05/2018
The trader replied (on 31/05/2018)
Thank you so much Jackie for your review! It's brilliant to hear such praise about a completed project; and we hope you continue to love your new conservatory for many years to come.
First class product.
Customer Service
Quality
Value
First class product. Attention to detail was good. Overall very happy and pleased with all workmen.
Linda, West Yorkshire Posted on 21/05/2018 , work completed 21/05/2018
The trader replied (on 08/06/2018)
Thank you Linda! Thats brilliant to hear, we think our team really do put in every effort to make sure we deliver the very highest quality finish. Thanks again.
Professional and courteous
Customer Service
Quality
Value
We used Solarframe to upgrade our conservatory with the installation of a solid tiles roof. They were very professional throughout the work which took a number of employees visiting our property including the installers, plasterers and electricians. Each of them were polite and exceptional in the work they provided. The end product was amazing and would definitely use Solarframe again in the future if required.
Nigel, Nottinghamshire Posted on 21/05/2018 , work completed 21/05/2018
The trader replied (on 08/06/2018)
Thank you so much Nigel. We really do pride ourselves on having a team that cover everything from start to finish and provide an exceptional service as standard. We're really glad it shows!
Fantastic & professional job
Customer Service
Quality
Value
Very high of standard jobs done. Brilliant workmen.
Alan, South Yorkshire Posted on 16/05/2018 , work completed 16/05/2018
The trader replied (on 31/05/2018)
Thank you Alan for your feedback, our team take a lot of pride in the projects they do so it's great to hear you were so pleased with their work.
Professional service.
Customer Service
Quality
Value
A very professional service, efficient workmen. Quality of product to date appears very good.
Coleen, South Yorkshire Posted on 14/05/2018 , work completed 14/05/2018
The trader replied (on 31/05/2018)
Hi Coleen, thanks for the review. It's always great to hear!
Very happy.
Customer Service
Quality
Value
Overall very happy with workmen, quality of product etc. Only one small miscommunication between electrician and Mr Kippox.
Which? Trusted Traders Consumer Posted on 14/05/2018 , work completed 14/05/2018
The trader replied (on 04/06/2018)
We're really glad that we can rely on our team to resolve any issues that might cause a bump along the way, and come out the other side with such a fantastic review of their work, and our products. Thank you!
Total transformation
Customer Service
Quality
Value
From enquiry to completion of new conservatory roof, the service was first class and all staff were efficient and professional.
Patricia, Derbyshire Posted on 11/05/2018 , work completed 11/05/2018
The trader replied (on 04/06/2018)
Thanks so much Patricia! We're really pleased that our staff made such a positive impression through the project, it really is fantastic praise to hear!
Excellent results
Customer Service
Quality
Value
Good experience, excellent and professional company would recommend.
Stephen, South Humberside Posted on 11/05/2018 , work completed 11/05/2018
The trader replied (on 31/05/2018)
Thank you so much Stephen for the glowing review. We're really glad that we achieved a 5 star service for you!
Very Satisfied
Customer Service
Quality
Value
Very satisfied from start to finish, excellent job. Would recommend.
Elizabeth, South Yorkshire Posted on 10/05/2018 , work completed 10/05/2018
The trader replied (on 12/05/2018)
Thank you so much Elizabeth for your positive feedback and recommendation! We are so pleased you enjoyed your experience with SolarFrame!
Brilliant job
Customer Service
Quality
Value
Brilliant service totally over the moon with new roof.
Louise, South Yorkshire Posted on 10/05/2018 , work completed 10/05/2018
The trader replied (on 31/05/2018)
Hi Louise, we're really glad that we could help you replace your roof. Thank you for letting us know how well it went!
Superb
Customer Service
Quality
Value
I was amazed at how quickly & efficiently the work was carried out by your staff. Courteous & loved working.
Alicia, North Yorkshire Posted on 04/05/2018 , work completed 04/05/2018
The trader replied (on 21/06/2018)
Our team are a credit to us arn't they? Thank you Alicia for letting us know how well they've done. Another great response!
Brilliant job
Customer Service
Quality
Value
They came when they said they would. The guys were hard working, polite. They put in a full day's work all the time they were here. They kept a clean and tidy work site, and no disruption to my life. Lovely job.
Carole, North Yorkshire Posted on 03/05/2018 , work completed 03/05/2018
The trader replied (on 21/06/2018)
Thank you Carole! We really do feel like we have the best team, we're so glad it shows to our customers how much effort they put in to make sure they deliver the very best service.
Excellent job
Customer Service
Quality
Value
Excellent from start to finish, first class product with professional & friendly service.
Terry, South Yorkshire Posted on 01/05/2018 , work completed 01/05/2018
The trader replied (on 31/05/2018)
Thats great to hear. Thank you so much Terry!
My review
Customer Service
Quality
Value
All good, thank you.
Robert Ian, West Yorkshire Posted on 01/05/2018 , work completed 01/05/2018
The trader replied (on 12/05/2018)
That's what we like to hear! Thank you so much Ian for your feedback and recommendation!
A good quality installation
Customer Service
Quality
Value
Surveyor came quickly, asked many questions to get installation as I wanted it. Work started approx. 1 month later. Quality of materials good, however, they missed the installation of the letter box on the inner door and there was two small faults in two panes of glass, these faults were addressed quickly to my satisfaction. They are slightly expensive, but the installation was good.
Paul, South Yorkshire Posted on 01/05/2018 , work completed 01/05/2018
The trader replied (on 02/07/2018)
Thanks for your review Paul. I'm glad that if there are ever any issue's we can rely on our team to pull out all the stops and get it fixed, they really are the best out there!
Brilliant job
Customer Service
Quality
Value
From start to finish, first class job.
David, South Yorkshire Posted on 30/04/2018 , work completed 30/04/2018
The trader replied (on 12/05/2018)
Great stuff, thank you David! We're really pleased you're happy with the work carried out!
Very Friendly
Customer Service
Quality
Value
Very friendly & professional staff & workmen. Sealed off conservatory from the house to keep dust & dirt free. Would highly recommend.
Gill, South Yorkshire Posted on 23/04/2018 , work completed 23/04/2018
The trader replied (on 02/05/2018)
Thank you Gill! We love that we can rely on our teams to make sure they look after your house while they are there. It's great to hear customers singing their praise!
Well impressed!
Customer Service
Quality
Value
Very impressed with workmanship from start to finish. Time keeping excellent & everything left clean & tidy on completion. Throughout the work we were kept informed of proceedings by Rachel from Solarframes office. Would recommend.
Michael, North Yorkshire Posted on 19/04/2018 , work completed 19/04/2018
The trader replied (on 12/05/2018)
Thank you so much for your recommendation, Michael! It means the world to us. We work extremely hard to ensure that our customers are happy so to receive feedback such as yours really does make it all worthwhile.
Prompt and efficient
Customer Service
Quality
Value
Very efficient from the survey to the finished article. Everyone arrived when planned, work completed on time. Some after issues with a pipe not fitting properly, door latch not connecting properly, and a scratched glass pane. However the 'snagging' team rectified all the problems with no fuss and to our satisfaction.
Andrew, South Yorkshire Posted on 18/04/2018 , work completed 18/04/2018
The trader replied (on 17/09/2018)
Fantastic, thank you Andrew. We're so pleased that all of your snagging problems were resolved effectively and you are pleased with the service we provided! Your recommendation means the world to us.
Brilliant Job
Customer Service
Quality
Value
Can not fault anything. Job was completed on time to a very high standard. All the workmen were professional and friendly. Would highly recommend.
Peter, West Yorkshire Posted on 12/04/2018 , work completed 12/04/2018
The trader replied (on 12/05/2018)
Thank you so much for your positive feedback, Peter! Professional and friendly is everything our company strives to be so its extremely gratifying to know that it shines through. Thank you again!
Great job
Customer Service
Quality
Value
Absolutely great service from start to finish. Communication great with project completely managed. All work scheduled with workers arriving on time and completing a first class job. All left clean and tidy afterwards. No hesitation in recommending this firm.
Melvin, Derbyshire Posted on 09/04/2018 , work completed 09/04/2018
The trader replied (on 02/05/2018)
Thank you so much. We pride ourselves on the highest standards of work that our team carry out. I'm so pleased you had such positive things to say about us and our work, thank you again Melvin.
Satisfaction
Customer Service
Quality
Value
Excellent in every way.
Pamela, West Yorkshire Posted on 06/04/2018 , work completed 06/04/2018
The trader replied (on 02/05/2018)
There's not much we can say except thank you! What a wonderful review!
Professional
Customer Service
Quality
Value
Very good product. Worked very hard to get it completed.
Stephen, West Yorkshire Posted on 05/04/2018 , work completed 05/04/2018
The trader replied (on 02/05/2018)
Thanks Stephen. We produce everything on site at our factory, and it really shows in the level of finish when we craft each part of a project from start to finish. We're glad it shows!
Superb job
Customer Service
Quality
Value
Superb job completed to schedule. All Solarframe staff have been brilliant, friendly, hard working and efficient. The conservatory with it's tiled roof and new frames, will be a great boost to our quality of life.
Trevor, South Yorkshire Posted on 03/04/2018 , work completed 03/04/2018
The trader replied (on 02/05/2018)
Thank you so much Trevor! It's brilliant to hear feedback about how much of a difference our work is having.
New conservatory roof.
Customer Service
Quality
Value
Excellent job from start to finish. Clean tidy job.
William, South Yorkshire Posted on 03/04/2018 , work completed 03/04/2018
The trader replied (on 16/04/2018)
Exactly how it should be! Thank you so much for your feedback, William!
Brilliant Job
Customer Service
Quality
Value
The two men were very efficient, polite & did their job well. They cleaned up all the mess and I was very pleased. I am an elderly lady & it makes a big difference when the workmen do their job so well.
Joyce, South Yorkshire Posted on 29/03/2018 , work completed 29/03/2018
Prompt & professional
Customer Service
Quality
Value
I had a new front door fitted. Promptly and professionally with everything done to my individual specification at a very reasonable price.
Michael, Nottinghamshire Posted on 29/03/2018 , work completed 29/03/2018
Brilliant job
Customer Service
Quality
Value
Good workmanship.
Janet, West Yorkshire Posted on 29/03/2018 , work completed 29/03/2018
The trader replied (on 02/05/2018)
Thanks Janet! The quality of our work is really important to us, and we're glad it shows.
Very professional
Customer Service
Quality
Value
Not the cheapest, but wow what a transformation, very professional, clean, tidy, fantastic result, very happy customers.
Chris, South Yorkshire Posted on 28/03/2018 , work completed 28/03/2018
The trader replied (on 16/04/2018)
Thank you so much for your feedback, Chris! We pride ourselves on the quality of our products and our skilled and experienced fitting teams. We are so pleased that you have enjoyed your experience with us and we wish you many happy years in your new, improved living space!
Front & Rear Door & Side Light
Customer Service
Quality
Value
Great customer service from start to finish. Never felt pressured to buy. Installation team were polite, friendly and made a good job of the installation with no mess. Products look and feel like quality and they have greatly improved the look of our house. I would happily use again and recommend to others.
Lee, South Yorkshire Posted on 28/03/2018 , work completed 28/03/2018
Very good job, no problems
Customer Service
Quality
Value
All workmen on time and worked well.
Lesley, South Yorkshire Posted on 27/03/2018 , work completed 27/03/2018
The trader replied (on 12/04/2018)
Thank you Lesley! We are always proud to hear about how well our teams are doing when out on different projects.
5 star company
Customer Service
Quality
Value
Every one at Solarframe was polite & efficient. All the workers tidied up every night and nothing too much trouble. I would highly recommend this company. A brilliant job. Thank you.
Glyn, North Humberside Posted on 26/03/2018 , work completed 26/03/2018
First class
Customer Service
Quality
Value
Superb quality orangery. Outstanding workmanship. Friendly and helpful workforce. Continuity of work between traders was exceptional.
Graham, South Yorkshire Posted on 26/03/2018 , work completed 26/03/2018
The trader replied (on 12/04/2018)
We are so glad you are happy with our work. Thank's Graham for letting us know and shouting out about the fantastic service received!
Professional and polite
Customer Service
Quality
Value
The workers were very friendly and answered all my questions. They worked very hard and cleaned up after themselves.
Gwen, Derbyshire Posted on 22/03/2018 , work completed 22/03/2018
The trader replied (on 16/04/2018)
Thank you so much for your feedback, Gwen! We are so pleased that you have enjoyed your experience with SolarFrame!
Excellent Product and Service
Customer Service
Quality
Value
All the process from visiting the showroom to the installation has gone like clockwork. Everybody we came into contact with have been very friendly and helpful. All the work has been carried out to a very high standard, the difference the new roof and windows has made from the old conservatory is a big step forward. I would recommend Solarframe and all it's staff to anybody who is thinking about replacing there conservatory room (5 star product) once again thank you to everybody from Solarframe.
Adrian, South Yorkshire Posted on 21/03/2018 , work completed 21/03/2018
The trader replied (on 02/05/2018)
Adrian, thank you so much for such a fantastic review! With over 10 years in the industry, we still strive to make sure we bring this level of care and professionalism to each and every job.
Brilliant Job
Customer Service
Quality
Value
Very professional job well done. Informed all the way on what was happening, quality products used throughout, workmen certainly know their job. Friendly & professional, well pleased with end result. Would recommend Solarframe to all friends & family.
Terence, South Yorkshire Posted on 19/03/2018 , work completed 19/03/2018
The trader replied (on 12/04/2018)
What amazing feedback! Thank you Terence, we are so pleased you received the very best service and quality that we can deliver.
First class from start to finish
Customer Service
Quality
Value
Excellent company, very professional from start to finish. No complaints at all. I will certainly recommend them.
Robina, North Yorkshire Posted on 19/03/2018 , work completed 19/03/2018
The trader replied (on 12/04/2018)
Thank you Robina for your review. We are always really pleased to hear about the brilliant service that our teams deliver!
Fantastic job
Customer Service
Quality
Value
Very professional, organised job. Very pleased with end result.
Lynne, South Yorkshire Posted on 19/03/2018 , work completed 19/03/2018
The trader replied (on 27/03/2018)
Thank you, Lynne for your valued feedback! We're really pleased that you have enjoyed you experience with us!
Excellent job.
Customer Service
Quality
Value
From start to finish, Solarframe have been exceptional. The whole process has been smooth and flawless with excellent communication throughout. All the tradespeople were outstanding and were meticulous with detail throughout the whole development. I would positively, without hesitation, recommend this company.
Roy, West Yorkshire Posted on 19/03/2018 , work completed 19/03/2018
The trader replied (on 26/03/2018)
What a wonderful review, Roy. Thank you! We are so pleased that you have enjoyed your experience with us. We try really hard to ensure that our customers are happy and taken care of, so feeback such as yours is so incredibly gratifying. Your recommendation means the world to us. Wishing you many happy years enjoying your new improved living space!
Excellent job
Customer Service
Quality
Value
Excellent company, excellent employees. Could not find anything to complain about.
Carole, South Yorkshire Posted on 16/03/2018 , work completed 16/03/2018
The trader replied (on 26/03/2018)
Thank you so much for your feedback, Carole! We really do try our best to ensure our customers are happy so to hear that you don't have any complaints is so incredibly gratifying! Wishing you many happy years in your new improved living space!
Excellent Job
Customer Service
Quality
Value
Solarframe did an excellent job of fitting new conservatory roof. Professional workmen throughout the process.
K, South Yorkshire Posted on 09/03/2018 , work completed 09/03/2018
The trader replied (on 19/03/2018)
Brilliant feedback, thank you so much! We are really glad you enjoyed working with us and we wish you many happy years in your new improved conservatory!
Exct time they said
Customer Service
Quality
Value
These windows are perfect, we wish we had them first instead of having others we had in. One of the best things we have bought in our married lives. Love em, love em, love em.
Barbara, South Yorkshire Posted on 09/03/2018 , work completed 09/03/2018
The trader replied (on 05/04/2018)
Hi Barbara! Thank you so much for your fantastic feedback - we are so glad to have been able to help you find the windows you love! Your recommendation means the world to us.
Fantastic job
Customer Service
Quality
Value
My conservatory was built on time to a very high standard, despite work being interrupted by the 'beast from the east'! All the tradesmen were superb and I cannot recommend Solarframe highly enough!
Kevin, West Yorkshire Posted on 09/03/2018 , work completed 09/03/2018
The trader replied (on 26/03/2018)
Thank you so much for your feedback, Kevin! And we are so glad that the 'Beast' didn't ruin your experience - your recommendation means the world to us! Wishing you many happy years enjoying your new improved living space!
Excellent job.
Customer Service
Quality
Value
All tradesman excellent, well mannered, polite, very happy with the installation.
Philip, South Yorkshire Posted on 09/03/2018 , work completed 09/03/2018
Professional from start to finish
Customer Service
Quality
Value
Totally professional from the start. A committed and hard working team providing the highest quality.
Philip, West Yorkshire Posted on 08/03/2018 , work completed 08/03/2018
The trader replied (on 26/03/2018)
Hi Philip! Thank you so much for your feedback, we pride ourselves for the quality of our products and professionalism of our employees! We are so pleased you enjoyed your experience with us!
First class, very professional
Customer Service
Quality
Value
Cannot fault them. Excellent workmanship. Highly satisfied. Would recommend them to anyone needing a roof or a complete new conservatory.
Which? Trusted Traders Consumer Posted on 08/03/2018 , work completed 08/03/2018
The trader replied (on 26/03/2018)
Thank you so much for your feedback, we really do try our best to ensure our customers are happy so to hear that you can't fault us is so incredibly gratifying! Wishing you many happy years in your new improved living space!
Brilliant job
Customer Service
Quality
Value
Professional job from start to finish. Would highly recommend them.
Geraldine, South Humberside Posted on 08/03/2018 , work completed 08/03/2018
The trader replied (on 19/03/2018)
Fantastic, thank you so much for your feedback Geraldine! We are so pleased that you have enjoyed your experience with SolarFrame!
Brilliant workmen
Customer Service
Quality
Value
Highly delighted with my windows and doors, the workmanship was superb, everything was done to a high standard. It is nice to stand in front of the kitchen window and not feel the cold off the glass. Many, many thanks to all the workers they were the best.
Which? Trusted Traders Consumer Posted on 08/03/2018 , work completed 08/03/2018
The trader replied (on 13/03/2018)
Thank you so much for your feedback, and it is fantastic to hear that you are feeling the benefits of your new windows! We are so pleased that you have enjoyed your experience with SolarFrame!
Prompt and professional
Customer Service
Quality
Value
All trades i.e. fitters, electricians and plasters carried out work to a high standard.
John, South Yorkshire Posted on 05/03/2018 , work completed 05/03/2018
The trader replied (on 26/03/2018)
Hi John! Thank you so much for your great feedback, enjoy your new improved living space!
Professional and prompt
Customer Service
Quality
Value
Great company kept fully informed of all work and times prompt times of arrival clean tidy workers.
Margaret, South Yorkshire Posted on 22/02/2018 , work completed 22/02/2018
The trader replied (on 06/03/2018)
Hi Margaret, thank you so much for your feedback. We are so pleased you enjoyed your experience with SolarFrame!
Prompt & professional
Customer Service
Quality
Value
We found the two lads who did the erection of the new roof worked very efficiently & quickly. Got the job done within stated time. Also plasterer & two son's likewise!
Geoffrey, West Yorkshire Posted on 22/02/2018 , work completed 22/02/2018
The trader replied (on 13/03/2018)
Hi Geoffrey, thank you so much for your feedback. It is extremely gratifying to know that you were impressed with our workforce. Enjoy your new improved living space!
My review
Customer Service
Quality
Value
Excellent service.
Craig, South Yorkshire Posted on 19/02/2018 , work completed 19/02/2018
The trader replied (on 22/02/2018)
Fantastic! Thank you for your feedback, Craig!
Prompt and professional
Customer Service
Quality
Value
Very happy with my new build. Everything looks lovely, very professionally done. The lads that came were all friendly, polite, clean working and informative.
Mandy, South Yorkshire Posted on 19/02/2018 , work completed 19/02/2018
The trader replied (on 26/03/2018)
Thank you Mandy for your fantastic feedback! We pride ourselves for having friendly, personable and professional staff! Wishing you many happy years making the most of your new living space!
Friendly and Professional
Customer Service
Quality
Value
Very professional attitude and friendly service. Quality product.
Kate, North Humberside Posted on 16/02/2018 , work completed 16/02/2018
The trader replied (on 22/02/2018)
Thank you so much Kate, we greatly appreciate your business and your feedback.
Prompt & professional
Customer Service
Quality
Value
We have just had a new conservatory built and can say that despite very difficult and challenging weather conditions, they worked hard and have built us a great conservatory. We would and have recommended them.
Brian, West Yorkshire Posted on 12/02/2018 , work completed 12/02/2018
The trader replied (on 19/03/2018)
Hi Brian! Thank you so much for your feedback! Great to hear that our fitters worked through the difficult conditions to ensure your installation was completed to your satisfaction. Wishing you many happy years in your new conservatory!
My review
Customer Service
Quality
Value
Professional.
David, West Yorkshire Posted on 12/02/2018 , work completed 12/02/2018
The trader replied (on 06/03/2018)
Thank you, David!
Thoroughly Satisfied
Customer Service
Quality