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Trusted Traders

Solarframe Direct Limited

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4.8

266 Reviews

Opening Hours
Today - 09:00–19:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 10:00–16:00

About

The very name of our company best describes the core activity of our business; supplying energy efficient conservatories, windows, doors and solid tiled roofs to an ever discerning customer base.

We have been transforming homes with our bespoke design, manufacture and fit service for over 10 years, always ensuring that every customer’s experience is second to none.

Customers choose SolarFrame because they know that they are guaranteed to receive quality products from an ever-professional, experienced team. SolarFrame customers don’t need to lift a finger – our dedicated team will do all of the work; from the initial building regulations and planning permissions to the buffing of windows after fitting – no stone is left unturned.

What we do

  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory glass heat reduction film
  • Glaziers

    • Double glazing installation
    • Sash windows
    • Replacement window services and repairs
    • Stained glass
    • Window consultants
  • Doors

    • Bi-fold doors
    • Patio doors
    • French doors
    • Orangeries
    • Fire doors
  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Roofers

    • Guttering, fascias and soffits
  • More Services

    • warm roof
    • solid tiled roof
    • orangeries
    • skypods
    • supalite

Customer reviews

4.8
266 reviews
Customer Service
4.8
Quality
4.9
Value
4.8
Sort by
Highly recommended
Customer Service
Quality
Value
We had a composite door fitted and the whole process from my first call to the fitters arriving and fitting the door, was a professional one. The fitters were a credit to themselves and the company. Very poite, informative and hardworking. I have no hesitation in recommending this company. A first class service throughout. I will definitely use them again.
Mr. Fletcher07/03/2020
Excellent service and standared of workmanship
Customer Service
Quality
Value
Replacement conservatory and new SupaLite Roof was carried out from start to finish in the most professional way. From the placement of the contract I was kept informed from the initial survey to the final completion survey and Clean, the fitters and plasterers worked to a very high standard and treated my home with respect all the time they were there and completed on time. I have ended up with a new room that is now warm enough to sit in, even in the snow and cold weather that we're having at the moment, something that we haven't been able to do in our old conservatory. I would recommend Solarframe direct without hesitation.
Customer in South Yorkshire24/02/2020
The trader replied (on 26/02/2020)
Thank you very much for taking the time to leave such excellent feedback. We are delighted that you have given us a 5 star review across the board and are so pleased that you are now able to enjoy your conservatory in the cold weather.
Nice extension but took nearly 6 months to complete satisfactorily
Customer Service
Quality
Value
The finished extension certainly looks OK and would represent good value for money but took a complaint before we got to a satisfactory finished product. Issues were as follows:- * We had to clean up a few times. * Builder severed the roots on the neighbours hedge. Concrete also left all over the hedge. * Lack of communication. * The door sill was removed but was badly cut. * There were 2 holes in the concrete floor. * There was a hole in the plaster work in the corner on the rear wall. * The soakaway on our driveway was blocked with concrete by the builders. * The glass on the patio door was scratched as well as some of the other glass panes. * The window nearest the party wall, the beading that holds the glass in was missing. * Cracks appeared in the plaster underneath the window. * A crack appeared in the windowsill near the patio door. * The extension developed mould. * The builders put the wall tiles back incorrectly. * The roofer missed off some of the roof edging. * Contractors smashed the old conservatory down rather than demolishing with care as promised. * Keys were left in patio door after it was fitted (we were out).
Customer in York11/02/2020
The trader replied (on 25/02/2020)
We’re sorry to hear you still feel this way about the service we provided. Our Sales Director did come to visit you to discuss the issues you’ve mentioned above and I believe they were all rectified, as well as giving you compensation. Unfortunately there are occasions when things don’t go 100% to plan however we do like to think that in these situations we do our best to resolve them. We do feel like we resolved all of the complaints above for yourself, as well as speaking to your neighbour to ensure they had no issues with us (which they didn’t) so we are disheartened that you’ve still left a negative review against the company. If you want to discuss this any further, please do not hesitate to give us a call, otherwise we hope that you are enjoying your new conservatory.
Amazing product , professionally installed and fitted
Customer Service
Quality
Value
SolarFrame were professional, thorough thoughtful and communicated with us throughout the whole process. We were kept informed and updated of timings and who would be doing the work. The builders, fitters, electricians and plasterers were courteous and considerate that this was our home. There was minimal mess and the final construction is better than we could have anticipated. The finishing is superb and we have ended up with a stunning extension that has enhanced our house. Visitors are of a similar opinion and they love it! Warm, bright and cosy just what we wanted!
Customer in Nottinghamshire12/12/2019
The trader replied (on 16/01/2020)
Brilliant, thank you for your kind review and we are delighted that you are happy with your new home extension.
Solid roof transforms my conservatory
Customer Service
Quality
Value
Fabulous service! I have recommended the team to friends and neighbors. From start to finish the whole experience was stressless and ran to time. The staff project managed everything and each stage of the process ran to time. Great improvement to the property, warm and looking great
Customer in South Yorkshire12/12/2019
The trader replied (on 16/01/2020)
We are delighted that you are happy with our service. Thank you for the great feedback.
Poor customer service
Customer Service
Quality
Value
We initially thought we were dealing with a professional company but their response to both door restraints breaking within days of installation was shocking. The managing director did not reply to my letter of complaint, on several occasions I was told that I had damaged the restraints and would have to pay for rectification. Fortunately I had CCTV evidence which changed their mind, when the new restraints were fitted the installer found they were only secured with one screw not two. We suspect the other hole was not drilled because they had fitted the gutter before the restraints, deny access to drill the frame. We also suspect this was because the installation was rushed into two days, not the three allocated. There were other issues indicating a rushed job, maybe we are too far away, my previous local window company were much more helpful. The company never contacted me after to apologise and I believe they owe me one. I could not therefore recommend this company.
Customer in Nottinghamshire04/10/2019
My review
Customer Service
Quality
Value
First class job from all of the team. Punctual, efficient and hardworking, respectful of the property and all members were proud to do a good job. Couldn't have asked for more.
Wyn, Derbyshire09/09/2019
The trader replied (on 16/01/2020)
Thank you very much for taking the time to leave such excellent feedback. We are delighted that you have given us a 5 star review across the board.
Door and Side Panel
Customer Service
Quality
Value
Excellent customer service. Quality of door and fitting also excellent. No pressure at all during the process of choosing the door etc. The whole experience I cannot fault. Would highly recommend Solarframe.
David, Barnburgh03/07/2019
The trader replied (on 10/07/2019)
We are delighted that you are happy with your new doors and the service that we have provided. Thank you so much for taking the time to recommend us.
Excellent in all aspects
Customer Service
Quality
Value
Kept informed at all times on what is happening and when. Everyone turned up when supposed. Great workmanship and attitude. Will recommend Solarframe to anyone. Everyone very professional.
Stephen, Nottinghamshire01/07/2019
The trader replied (on 10/07/2019)
Brilliant, thank you Stephen for taking the time to write this review, your recommendation is very valuable to us and we really do appreciate your 5 star feedback.
Fantastic Job
Customer Service
Quality
Value
We had our old polycarbonate lean to roof replaced with a solid roof. What a great improvement it is. Solarframe are a pleasure to deal with from start to finish. Probably the most professional company we have dealt with. Its nice to have a company who turn up and follow exactly the schedule of works. The quality of build and workmanship is second to none. Highly Recommend.
Andrew, West Yorkshire14/06/2019
The trader replied (on 10/07/2019)
Thank you so much for your high praise, Andrew, We are so pleased that you are delighted and we wish you many happy years making the most of your new space!