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Trusted Traders

Solarframe Direct Limited

Logo on white
Opening Hours
Today - 10:00–16:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 10:00–16:00
Profile thumb solarframe direct logo

4.9

201 Reviews

About

The very name of our company best describes the core activity of our business; supplying energy efficient conservatories, windows, doors and solid tiled roofs to an ever discerning customer base.

We have been transforming homes with our bespoke design, manufacture and fit service for over 10 years, always ensuring that every customer’s experience is second to none.

Customers choose SolarFrame because they know that they are guaranteed to receive quality products from an ever-professional, experienced team. SolarFrame customers don’t need to lift a finger – our dedicated team will do all of the work; from the initial building regulations and planning permissions to the buffing of windows after fitting – no stone is left unturned.

What we do

  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory glass heat reduction film
  • Glaziers

    • Double glazing installation
    • Sash windows
    • Replacement window services and repairs
    • Stained glass
    • Window consultants
  • Doors

    • Bi-fold doors
    • Patio doors
    • French doors
    • Orangeries
    • Fire doors
  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Roofers

    • Guttering, fascias and soffits
  • More Services

    • warm roof
    • solid tiled roof
    • orangeries
    • skypods
    • supalite

Customer reviews

Reviews summary

4.9
201 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Very poor from start to finish
Customer Service
Quality
Value
From ordering of our windows this has been a very bad company to deal with. The information was not passed correctly from salesman to the office. The payment in full was made at the time of ordering that bit they managed no problem. At survey the chap and office we unaware the front was a bay changing to a flat window. After negotiations they agreed to stick at that price but could not have side openings. Fitting day arrived all good but upstairs window doesn’t fit after measuring by salesman and the surveyor. Promised new window the following week no problem booked day off work (self employed) new window came with fitters wrong size again but I arranged for all new blinds to fitted to the property 2 days later as i thought the windows would be done. No one at Solarframe seems interested. The only good thing about this company is the fitters who work hard and they were quite embarrassed by the whole thing. I even recommended this company to our friends who ordered their windows but I hope they don't get the same treatment. I want compensating for all the aggro and loss off income. Very poor from start to finish
Customer in South Yorkshire06/02/2019
The trader replied (on 14/02/2019)
We are so sorry to hear of your ongoing problems with the installation of your windows. Unfortunately, the sales contract was misread by our factory, meaning that the windows were manufactured in the wrong size, for which we have apologised profusely and had the windows remade as quickly as we could, I know Hayley in the office has been trying very hard to rectify your situation. We really want to get the job done right for you and we completely understand your frustration, we can all but apologise about the fitting of your blinds being delayed, not to mention the time you have spent accommodating our installations teams. We will do our utmost to ensure that the remainder of your experience with us is exemplary.
Friendly and professional.
Customer Service
Quality
Value
Had new windows and conservatory. Prompt, professional, friendly. Worked throughout the very cold weather conditions.
Paul, Nottinghamshire01/02/2019
The trader replied (on 18/02/2019)
We will always work throughout the weather conditions if we can! Thank you so much for your feedback, Paul. Wishing you many happy years in your new conservatory!
Efficient
Customer Service
Quality
Value
Very satisfied with all work (constructing conservatory). All staff very polite and efficient.
Reginald, South Yorkshire01/02/2019
The trader replied (on 18/02/2019)
Fantastic! Really pleased to hear you were happy with the work we carried out! Thank you so much for your feedback, Reginald.
Prompt and professional
Customer Service
Quality
Value
We are very impressed with the overall experience of Solarframe. The installation work was very efficient and professional and of good quality. The work was done on schedule and all those involved were very helpful, prompt and personable. We are very happy to recommend Solarframe.
Valerie, North Yorkshire17/01/2019
The trader replied (on 18/02/2019)
Thank you so much Valerie, we are so pleased you have enjoyed your experience with us at SolarFrame! Your feedback and recommendation means the world to us!
Hardworking and polite
Customer Service
Quality
Value
Excellent work on our conservatory - professional and hardworking teams.
Kate, South Yorkshire14/01/2019
The trader replied (on 22/01/2019)
That's what we like to hear, Kate! Thank you for sharing your feedback - it means the world to us!
Prompt & professional
Customer Service
Quality
Value
All fitters have been professional and very courteous, work done very satisfactory and to a very good standard. Everything completed on time and as agreed schedule. Overall, very satisfied, no negatives.
Pat, South Yorkshire14/01/2019
The trader replied (on 22/01/2019)
Thank you for leaving such fantastic feedback, Pat - it is music to our ears. We are so pleased you have enjoyed your experience with us and can't thank you enough for your recommendation.
Great team.
Customer Service
Quality
Value
From the initial sales visit we have received great service. They did everything that they said they would, on time and the windows themselves are perfect.
Dan, South Yorkshire11/01/2019
The trader replied (on 18/02/2019)
Thank you so much, Dan! We are so pleased to hear you're happy with everything. Perfect windows and great service is everything we strive for.
Excellent service.
Customer Service
Quality
Value
All work completed efficiently and in a timely manner. All technicians friendly and helpful. Extremely pleased with the finished result.
Paul, Derbyshire07/01/2019
The trader replied (on 18/02/2019)
Great stuff! Thank you, Paul! We are so pleased that you're happy with everything, and your recommendation means the world to us.
My review
Customer Service
Quality
Value
Work carried out efficiently a few hiccups, but was sorted very quickly, would have them again.
Sandra, South Yorkshire04/01/2019
The trader replied (on 22/01/2019)
Thank you so much Sandra for your feedback and recommendation! It means the world to us and we're glad to hear that any hiccups were sorted quickly and to your satisfaction!
My review
Customer Service
Quality
Value
All very satisfied
Patricia, South Yorkshire27/12/2018
The trader replied (on 07/01/2019)
Great news, thank you Patricia! We're so pleased that you've been satisfied with everything!