South West Plumbing Services Ltd

On moving home, I discovered the old gas boiler though working was not reliable. Contacted this firm having read its very good reviews in an emergency and they responded promptly. After a survey and work to improve the central heating system to maximise efficiency and get the old boiler running correctly, I decided to replace the 17 year old boiler to update it and peace of mind. Their end to end customer service is very professional and helpful including calls answered promptly and helpfully. The surveyor and engineer were very knowledgeable and answered all my queries about various options. Despite my considerable experience in dealing with domestic boilers, as a single elderly female it was very refreshing to have your views listened to and new technical issues properly explained. The installation of the new boiler was done very quickly and to a high standard. The engineer turned up on time, worked diligently and was polite and friendly as well as keeping my home neat and tidy. The overall cost was very reasonable for a top quality job. I have now contracted with South West Plumbing Services to annually service my heating system and respond to any repair needs. Given that the boiler is operating beautifully, my concern about heating reliability has gone as I know the system is in safe hands with this outstanding firm.

I have used South West Plumbing for many years, and have always found them to be helpful, efficient, pleasant to deal with and very professional in all aspects of work, from reception, to repairs and to servicing. I highly recommend them as a company. They have never disappointed and always rise to the challenge of trying to improve even further. Nothing is ever too much trouble for them.

I have had my boiler and cooker serviced by Southwest Plumbing for 10 years now. Such a friendly company from the office staff and plumbers too. Nice to have the same plumber visit for all this time. He is a credit to the company. Nice to see him still wearing a mask in my home. He is happy to chat whilst doing the service and feel as if he's a friend after all these years. Not once have I been let down or been left with a spec of dust as he is very particular to keeping everything as clean as it was. So to sum it up, clean, friendly, reliable, trustworthy and there prices are very reasonable 👌. 10/10. Well done guys.

Today was the third time I have had South West Plumbing Services in to do some work in my home. Without exception the engineers have been friendly, efficient, professional and they clean up after themselves - what more can you ask? Special mention must also go to Esther who is always so friendly and reassuring on the phone. I am happy to highly recommend this company.

The work completed was first rate, the attention to detail of the engineer Andrei was fantastic. His efforts to keep everywhere clean and tidy were exemplary. We are delighted with our new solar thermal installation.

We have used SWPS several times in the past and always been very pleased. We have just had them changing some bathroom items – old connections had seized up, a strange shaped bath for a shower screen. All of these difficulties were overcome. Their price is fair, they turn up when they say they will and always do a good job. I highly recommend them.

For a very long time we struggled to find reliable plumbers, and then we noticed South West Plumbing Services in Which? We have now used them several times and always find them excellent. A fair quote, always punctual, a very good job and cleaned up well after. They are very good at answering and explaining things if you ask them. I recommend them highly.

I obtained three quotes for the boiler replacement I required and South West Plumbing won my confidence by their professional, quick response and reasonable competitive price for the job in hand. Bill Yeoman attended to do the survey. He was extremely knowledgeable and most helpful in guiding me to decide what would be my best solution. Later, he initiated a very good and comprehensive quotation for the work necessary and arranged for it to take place yesterday and the day before. Josh Powel, the installation engineer, worked quickly and efficiently keeping me informed of progress all the time. He was extremely polite, knowledgeable, a very tidy worker and was appreciative of the regular tea deliveries. He got the job done in good time and left the premises having given me all the instruction and paperwork I required. The office staff also played their important part in providing me with a good welcome every time I contacted them and with all the information I required at the time. It was a pleasure doing business with this exceptional team. I have no hesitation in recommending this highly professional and helpful firm to anyone.

Re: installation of hot water cylinder. Andrei explained everything clearly. Very efficient/professional and polite and cleared up everything before he left. I would thoroughly recommend the service.

Have used South West Plumbing before and this time they replaced a toilet pan and cistern and also an electric shower for us. The toilet replacement was not a straight forward job due to our rather Victorian plumbing connections, but they found a way! Would use SWP again without hesitation and can thoroughly recommend them to you.