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South West Plumbing Services Ltd

4.9

226 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

South West Plumbing, Heating & Renewables are a family run business established since 1993 and we pride ourselves on being able to offer a personalised service and complete peace of mind for our customers.

From the moment you pick up the phone we will make sure that you feel at ease - you will get to speak to a real person, not an answering service - 24 hours a day, 365 days a year.

We will continue to keep you updated right up to the moment the engineer arrives at your property to carry out the work, and if you have any concerns or problems afterwards, we are just a phone call away.

Our reputation has been built upon the fact that we complete work for our customers to the highest standard every time, whether it's just replacing a tap washer, responding to an emergency breakdown, completely replacing a heating system or refitting a bathroom.

What we do

  • Plumbers

    • Emergency plumbing services

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection

  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar panels
    • Solar water heating
    • Biomass

  • Heating contractors

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
226 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
Prompt & professional
Customer Service
Quality
Value
Well mannered polite staff excellent time keeping very satisfied. Hope the product is as good.
Richard, Devon Posted on 14/07/2017 , work completed 14/07/2017
Recommended
The trader replied (on 17/08/2017)
Thank you for the kind review Richard, we hope you are as happy with work done as you have been with our engineers.
Brilliant job
Customer Service
Quality
Value
The engineer was absolutely first class, very professional and we would not hesitate to recommend him. He was courteous, polite and an excellent worker. We would use South West Plumbing Services Ltd again.
Edward, Devon Posted on 06/07/2017 , work completed 06/07/2017
Recommended
The trader replied (on 18/08/2017)
Hi Edward, we like to think we are the best local plumbing and heating company that covers Torbay, Teignbridge and South Hams. We are happy you chose us to replace your boiler during the summer, see you next year for the first service.
Very professional.
Customer Service
Quality
Value
Efficient, gentlemanly heating engineers. Their work schedule was fully explained before starting each section of the project.
Ronald, Devon Posted on 06/07/2017 , work completed 06/07/2017
Recommended
The trader replied (on 18/08/2017)
Hi Ronald, thank you for taking the time to review our work on this platform. We have a very experienced surveyor team here so we really take our time to when making up our quotations so that we plan enough time to complete the work to a very high standard. Please pass our details onto friends, neighbors and relatives.
Amazing Superb
Customer Service
Quality
Value
Arrived on time finished on time with least amount of disruption superb job. Clean & tidy.
Roger, Devon Posted on 04/07/2017 , work completed 04/07/2017
Recommended
The trader replied (on 18/08/2017)
Hi Roger, thank you for the 5* review. We really do take care when we are in our customers homes, we have actually very recently completed a video of one of our installers fitting a new boiler and we hope to have it online very soon.
Friendly & professional service
Customer Service
Quality
Value
Friendly and professional service. Everything left clean & tidy. Would recommend.
Carole, Devon Posted on 27/06/2017 , work completed 27/06/2017
Recommended
The trader replied (on 19/07/2017)
Hi Carole, thank you for taking the time to leave us a review. We are very happy you are pleased with our work and please recommend us to your family and friends.
Highly recommended
Customer Service
Quality
Value
Very pleased with all aspects of the job. Prompt, efficient and clean and tidy in the house.
Louise, Devon Posted on 26/06/2017 , work completed 26/06/2017
Recommended
The trader replied (on 17/08/2017)
Hi Louise, thank you for the 5* review you have given our engineer Tom H. You now have a Worcester Bosch 24i System boiler with an 8 year parts and labour warranty.
Great job
Customer Service
Quality
Value
Excellent job done, very satisfied indeed. Thanks Tom.
Michael, Devon Posted on 22/06/2017 , work completed 22/06/2017
Recommended
The trader replied (on 29/03/2017)
Thank you for the review Michael, after you explained everything you needed doing we thought best to send Tom H our plumbing all rounder to remove and install parts of your bathroom - i will pass your comments on to him.
First class job
Customer Service
Quality
Value
Job was well planned. I was kept informed and consulted at all times. Clean tidy skilled engineers. They were on time. Job finished when they said on time. Any problems were sorted as quickly as they arose. Cannot fault. First class service.
Ken, Devon Posted on 20/06/2017 , work completed 20/06/2017
Recommended
The trader replied (on 21/07/2017)
This review Ken really shows why we consider ourselves the best in the South West. We have the man power to be big enough to handle all situations while being small enough in size to care about each and every customer. We are very happy you couldn't fault us and we look forward to working with you again soon.
Quick & efficient
Customer Service
Quality
Value
We acquired a property and rang regarding the boiler that did not work, within 3 days a new boiler was installed by courteous staff - friendly & efficient. Even able to cope with our 1 year old Dalmatian.
Gordon, Devon Posted on 09/06/2017 , work completed 09/06/2017
Recommended
The trader replied (on 17/08/2017)
Hello Gordon, thank you for leaving the fantastic review you have given to our engineer Tom. He installed you a Worcester Bosch Greenstar 32CDi and with a filter and Worcester Comfort 2 you now have a 10 year parts and labour warranty.
Excellent and efficient work
Customer Service
Quality
Value
A very professional & pleasant workman. A job quickly & efficiently done.
Judith, Devon Posted on 02/06/2017 , work completed 02/06/2017
Recommended
The trader replied (on 21/07/2017)
Thank you for the review Judith, 5* across the board is always great to see - you had our wonderful plumber Andrei replace your water heater, please recommend us to your family and friends.
Reliable, professional service
Customer Service
Quality
Value
We have used SW Plumbers for over 7 years. They are reliable, extremely professional and provide an amazing service, no matter what the problem is. We get text message when en route and provide a 24/7 service. Excellent!
Barbara, Devon Posted on 30/05/2017 , work completed 30/05/2017
Recommended
The trader replied (on 21/07/2017)
Hi Barbara, thank you for the 5* review even if it did take us 7 years to earn!! Our text service really does help our customers know when we are on our way so that you don't have to stay in your home for 12 hours and wonder when we will appear - we look forward to seeing you soon.
Great job
Customer Service
Quality
Value
All members of staff I encountered either on phone or in person were very friendly and professional. Very pleased with the service received from South West Plumbing services. Would recommend. Will be using for future plumbing works.
Rachel, Devon Posted on 30/05/2017 , work completed 30/05/2017
Recommended
The trader replied (on 21/07/2017)
If you have met more than one member of our engineering team you are one of the very lucky few! Our office team in the command centre (Just a nice office in Torquay) are always organising for the coming days and weeks to keep them on the road keeping everyone's plumbing and heating working correctly around the clock!!
Brilliant job
Customer Service
Quality
Value
I recommend this company for professional engineers, efficient service. We would recommend them to friends & neighbours. The engineer took time to explain the working of the boiler, nothing was too much trouble.
James, Devon Posted on 26/05/2017 , work completed 26/05/2017
Recommended
The trader replied (on 21/07/2017)
Hi James, thank you for the 5* review - please keep recommending us we really want to be the go to company across all of the TQ postcodes!
Brilliant job, very professional
Customer Service
Quality
Value
Very prompt and professional, good customer service. Would definitely recommend to friends and family. Could not fault them, very happy with the work carried out.
Karen, Devon Posted on 23/05/2017 , work completed 23/05/2017
Recommended
Cracking job Tom
Customer Service
Quality
Value
Installation, explanation & over all process was most professional, & well executed in a friendly & clear manner. Thank you.
Brian, Devon Posted on 22/05/2017 , work completed 22/05/2017
Recommended
The trader replied (on 21/07/2017)
Another 5* review for Tom Martin who is quickly becoming one of our top installers, he replace your old boiler with a brand new Worcester Greenstar 28CDi Compact LPG so you now have a 10 year parts and labour guarantee - see you next year for your first service
First class!
Customer Service
Quality
Value
Exceeded expectations, highly efficient, polite, considerate & very professional. Thank you.
Heather, Devon Posted on 22/05/2017 , work completed 22/05/2017
Recommended
Professional and efficient
Customer Service
Quality
Value
Very pleased with the high standard of service and workmanship. The plumber was very polite and took excellent care in my home. I highly recommend this company.
Rita, Devon Posted on 17/05/2017 , work completed 17/05/2017
Recommended
The trader replied (on 21/07/2017)
Just what i like to see a 5* review, our plumber and engineers work to a very high standard and our office are a great support behind the scenes.
Good job well done!
Customer Service
Quality
Value
Tom was very helpful, polite and did a really thorough job. I was really daunted by prospect of having new boiler fitted, but the end result was A+. I would certainly recommend this company to friends and family! Thank you.
Lynsey, Devon Posted on 16/05/2017 , work completed 16/05/2017
Recommended
The trader replied (on 21/07/2017)
Thank you for taking the time filling out the Which? review card while our engineer was working in your home. You had the always delightful Tom Heath install your Worcester Greenstar 28CDi compact which has a 10 years parts and labour guarantee - see you next year for the first service.
Friendly, professional
Customer Service
Quality
Value
Great professional work. Kept me informed throughout the process, showing respect to both myself and the property. Thank you.
Tracey, Devon Posted on 11/05/2017 , work completed 11/05/2017
Recommended
The trader replied (on 16/05/2017)
Thank you for the 5* review Tracey, all of our engineers are great installers and you had the pleasure of meeting Tom H who installed your Worcester Greenstar 24i System boiler which has an 8 year parts and labour guarantee.
Prompt and professional
Customer Service
Quality
Value
Very pleased with the overall level of service which was prompt, efficient and courteous. I would definitely recommend this company. I had a new boiler fitted, over two days, and have no complaints at all. I felt I could trust them to do a good job.
Frances, Devon Posted on 09/05/2017 , work completed 09/05/2017
Recommended
The trader replied (on 18/05/2017)
Hi Frances, thank you for the great review. A two day boiler job is short work for people like Andrei and now you have a Worcester Greenstar 28CDi Compact you also have a 10 year parts and labour gurantee
Fantastic work
Customer Service
Quality
Value
Very pleased with job done. Good work.
Hazel, Devon Posted on 08/05/2017 , work completed 08/05/2017
Recommended
Excellent job
Customer Service
Quality
Value
All staff concerned were professional, courteous and very efficient. We were very impressed with the finished job. We have no hesitation in recommending their services.
Errol, Devon Posted on 05/05/2017 , work completed 05/05/2017
Recommended
Very good, professional
Customer Service
Quality
Value
Prompt, attentive, friendly, professional and knowledgeable. Everything you could ask for.
William, Devon Posted on 28/04/2017 , work completed 28/04/2017
Recommended
The trader replied (on 16/05/2017)
Thank you for the 5* review William, we were very happy to fit 3 new radiators in your home. We hope they serve you very well in the future.
Very good job, hard working team
Customer Service
Quality
Value
Excellent professional team. Very happy with the fitting of our new radiators. Thank you to the staff of South West Plumbing.
Karen, Devon Posted on 26/04/2017 , work completed 26/04/2017
Recommended
The trader replied (on 16/05/2017)
Thank you for the 5* review Karen, to remove and replace 7 radiators around your home is no easy task in 1 day but we put our top man Andrei on the job and he did it with flying colors - he even managed to install your towel rail before leaving!
Very professional. Job well done.
Customer Service
Quality
Value
From first contact I was impressed with standard of work and professionalism all the way through. Would recommend to anyone.
Edward, Devon Posted on 24/04/2017 , work completed 24/04/2017
Recommended
The trader replied (on 16/05/2017)
Thank you for the great review Edward, when we sent Andrei to fit the water heater you'd chosen we knew you'd appreciate his work.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.