Endorsed by Which?

South West Plumbing Services Ltd

4.9

226 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Why you can trust this trader

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About

South West Plumbing, Heating & Renewables are a family run business established since 1993 and we pride ourselves on being able to offer a personalised service and complete peace of mind for our customers.

From the moment you pick up the phone we will make sure that you feel at ease - you will get to speak to a real person, not an answering service - 24 hours a day, 365 days a year.

We will continue to keep you updated right up to the moment the engineer arrives at your property to carry out the work, and if you have any concerns or problems afterwards, we are just a phone call away.

Our reputation has been built upon the fact that we complete work for our customers to the highest standard every time, whether it's just replacing a tap washer, responding to an emergency breakdown, completely replacing a heating system or refitting a bathroom.

What we do

  • Plumbers

    • Emergency plumbing services
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar panels
    • Solar water heating
    • Biomass
  • Heating contractors

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
226 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Look no further!
Customer Service
Quality
Value
The work was done to an excellent standard and we were kept informed every step of the way. Everyone we dealt with in the organisation was reliable, polite and helpful. Consideration for us and our home was clearly a priority, but it was also good to witness their genuine care and support for colleagues. We felt we had good value and would not hesitate to recommend South West Plumbing to others. Look no further!
Mary and John, Teignbridge Posted on 08/08/2017 , work completed 08/08/2017
The trader replied (on 17/08/2017)
Hi Mary and John, thank you for letting us work in your beautiful home and thank you for the 5* review you have left us on here. John and Roger both said it was a pleasure coming to see you and you made them both feel very welcome.
Courteous & professional
Customer Service
Quality
Value
From the survey to the commissioning of the new boiler, the service was excellent, including the very efficient office.
Jackie, Devon Posted on 12/09/2017 , work completed 12/09/2017
The trader replied (on 28/09/2017)
Hi Jackie, thank you very much for the 5* review you have given us for our work. Our engineer Andrei is fast becoming one of our most reviewed engineers!! He installed a Worcester Bosch 29 CDi Classic, you now have a fantastic parts and labour guarantee to last you for many years.
Superb job, friendly reliable
Customer Service
Quality
Value
Plumbers arrived prompt, put down mats & dust sheets to keep place clean & tidy carried out job to professional high standard, very impressed.
Sharon, Devon Posted on 28/03/2018 , work completed 28/03/2018
Friendly professional service.
Customer Service
Quality
Value
The engineer turned up promptly every day, was very friendly and made every effort to work cleanly & tidily wherever possible.
Linda, Devon Posted on 27/03/2018 , work completed 27/03/2018
Met all expectations
Customer Service
Quality
Value
A skilful and hard working team. Considerate, careful and pleasant at all times.
Rodney, Devon Posted on 19/07/2018 , work completed 19/07/2018
Extremely pleased
Customer Service
Quality
Value
Fitted a new boiler. The Estimator gave us a lot of time, good information and a fair price. The Engineers were skilful, considerate & worked in a very professional manner. They were also helpful & cheerful. My husband & I were extremely pleased with the finished project.
Jacqueline, Devon Posted on 19/09/2018 , work completed 19/09/2018
High standard
Customer Service
Quality
Value
Having completed purchase of a property two weeks ago the work to replace the whole of the central heating system has been completed. The engineers have been polite, prompt and professional. The entire installation has been carried out to a meticulously high standard.
David James, Devon Posted on 17/12/2018 , work completed 17/12/2018
Yes
Customer Service
Quality
Value
Fitted new gas boiler central heating cleaned flushed system. Punctual polite efficient as always, been using this company for all our plumbing since 2006, first class service.
Jack, Devon Posted on 11/03/2019 , work completed 11/03/2019
Excellent service
Customer Service
Quality
Value
Re: installation of hot water cylinder. Andrei explained everything clearly. Very efficient/professional and polite and cleared up everything before he left. I would thoroughly recommend the service.
Christine in Torbay Posted on 24/06/2020 , work completed 23/06/2020
The trader replied (on 06/04/2021)
Thank you for taking the time to leave us a review. I have passed your kind efficient, professional and polite comments onto Andrei and the team. We are glad you had a good experience and hope we can help you in the future. Thanks again SWPSL
Work Carried out at Tower Hall, Torquay
Came round only to look at three jobs and give a quote, but was able to complete them all during the visit and inside one hour. New unit in Toilet which didn't flush. New Taps in Kitchen as old ones not able to turn off. New Adjustable Toilet Seat in old lavatory - avoided necessity to replace toilet. Jobs all done efficiently and very helpful. Also answered questions about electric shower. Very pleased with service John Butler,
Customer in Torbay Posted on 16/12/2024 (Reviewer did not use service)
The trader replied (on 18/12/2024)
Dear Mr Butler Thank you for your wonderful review and taking the time to post, it is very much appreciated and your comments have been passed onto the team and the engineer who attended. Kind Regards the Team at SWPSL
Thoroughly professional company.
Customer Service
Quality
Value
Living in an older property, I have needed a plumber on numerous occasions. For each of those times, I have used South West Plumbing who have never failed to impress with their courtesy, their expert knowledge and excellent service. We have happily recommended them to anyone looking for plumbing services.
Customer in Devon Posted on 16/05/2024 , work completed 14/05/2024
The trader replied (on 03/10/2024)
Positive reviews are extremely welcome, thank you for leaving a five star review, for your kind comments and for recommending us to new customers. Regards the team at SWPSL
Which? Local Review
Customer Service
Quality
Value
The water tank in my airing cupboard started to leak. I contacted South West Plumbing (no dealings previously), and despite the difficult prevailing icy road conditions, an employee attended in good time. The defective tank needed replacing, and this was subsequently done very efficiently and speedily, and to my great satisfaction.
1989663 Posted on 23/02/2010 , work completed 23/02/2010
My Review
Customer Service
Quality
Value
Great Stuff
Liam, Devon Posted on 29/09/2016 , work completed 29/09/2016
The trader replied (on 26/10/2016)
Thank you for taking the time to give us a review.
My Review
Customer Service
Quality
Value
Excellent job & service
David, Devon Posted on 10/10/2016 , work completed 10/10/2016
The trader replied (on 26/10/2016)
Thank you for taking the time to give us a review.
Brilliant job.
Customer Service
Quality
Value
I am so pleased with the work done by the team for S W Plumbing. A solid job done with sheer professionalism such pride in their work.
Irene, Devon Posted on 02/11/2016 , work completed 02/11/2016
The trader replied (on 18/11/2016)
Thank you for the 5 star review Irene, John's boiler installations are becoming world famous! Check out our latest blog on our website or on our Facebook page. I will pass on your message
My review
Customer Service
Quality
Value
Very good job
Which? Trusted Traders Consumer Posted on 06/01/2017 , work completed 06/01/2017
The trader replied (on 11/01/2017)
Thank you for the review I will pass on your comments to Andrei who fitted your taps, I will also mention Mike who serviced your boiler in the new year.
All in all, an excellent service.
Customer Service
Quality
Value
First class service from initial enquiry through quotation survey & (with my highest praise) the actual work carried out by extremely skilled engineers working to a very high standard.
Stuart, Devon Posted on 07/12/2016 , work completed 07/12/2016
The trader replied (on 11/01/2017)
This is a first class review Stuart, thank you so much! We pride ourselves in our work and we want all of our customers to appreciate the high standards we set ourselves. I will pass on your comments to the engineers who fitted your Worcester Greenstar 28CDi with our maximum 10 year guarantee.
Excellent service
Customer Service
Quality
Value
A professional job, we had two engineers undertaking work. They took care of our home whilst working here. We had a sizeable job undertaken, replacing our boiler. They were very pleasant, friendly tradesmen and we would definitely recommend the company and will use this company again.
Which? Trusted Traders Consumer Posted on 22/12/2016 , work completed 22/12/2016
The trader replied (on 11/01/2017)
The two engineers you had at your property were Tom Heath and Andrei Ban, they installed your Worcester Greenstar 28CDi which has our biggest guarantee of 10 years. Please pass our details onto anyone that you know.
Andrei was great
Customer Service
Quality
Value
Very helpful and efficient. Pleased with the work done.
Debbie, Devon Posted on 22/02/2017 , work completed 22/02/2017
The trader replied (on 06/03/2017)
Like many of our customers Debbie you gave Andrei a 5* rating across the board, he mentioned he did various plumbing works for you and nothing about the work surprised or fazed him. Please pass our details on to friends and family :)
Brilliant job.
Customer Service
Quality
Value
Arrived really quickly and fixed the leak. Told me in advance of all the problems and how he would fix them. Also said how long the water would be off.
Louise, Devon Posted on 06/03/2017 , work completed 06/03/2017
The trader replied (on 28/03/2017)
Hi Louise, thank you for taking the time to give Jerry a 5* review, he will really appreciate it when he sees it.
Best in the west
Customer Service
Quality
Value
Excellent service, very efficient engineer, cheerful and knowledgeable and again efficient. Good price.
Antony, Devon Posted on 12/04/2017 , work completed 12/04/2017
The trader replied (on 16/05/2017)
Thank you for the 5* review Antony - again Andrei never fails to impress with his plumbing skills and customer service. I will pass on your comments and you can pass on our details if you have any friends that need radiators replacing.
Very good job, hard working team
Customer Service
Quality
Value
Excellent professional team. Very happy with the fitting of our new radiators. Thank you to the staff of South West Plumbing.
Karen, Devon Posted on 26/04/2017 , work completed 26/04/2017
The trader replied (on 16/05/2017)
Thank you for the 5* review Karen, to remove and replace 7 radiators around your home is no easy task in 1 day but we put our top man Andrei on the job and he did it with flying colors - he even managed to install your towel rail before leaving!
Very good, professional
Customer Service
Quality
Value
Prompt, attentive, friendly, professional and knowledgeable. Everything you could ask for.
William, Devon Posted on 28/04/2017 , work completed 28/04/2017
The trader replied (on 16/05/2017)
Thank you for the 5* review William, we were very happy to fit 3 new radiators in your home. We hope they serve you very well in the future.
Andrei numero uno
Customer Service
Quality
Value
Very neat job.
Jeffrey, Devon Posted on 24/04/2017 , work completed 24/04/2017
The trader replied (on 16/05/2017)
Thank you for the 5* review Jeffrey, it was a pleasure installing your new water heater.
Professional & prompt
Customer Service
Quality
Value
Work undertaken efficiently. Will definitely use again and recommend to others.
Lynne, Devon Posted on 20/04/2017 , work completed 20/04/2017
The trader replied (on 16/05/2017)
Thank you for the 5* review Lynne, when you asked us to fit a new towel rail and shower riser kit we thought of one man and his name is Andrei!!
My Review
Customer Service
Quality
Value
Prompt, competent.
Faramarz, Devon Posted on 13/09/2016 , work completed 13/09/2016
The trader replied (on 21/11/2016)
From what started as a simple breakdown ended up being a boiler replacement, we are now happy that you have a boiler you can rely on which has a great 7 year parts and labour warranty - thank you for also putting your other property on our HEATCARE contract
Prompt & professional, helpful
Customer Service
Quality
Value
Central heating and fire installed. Very pleased with professionalism, efficient service and advice given, also they covered the carpets and were very tidy. Would use them again.
Andre, Devon Posted on 24/11/2016 , work completed 24/11/2016
The trader replied (on 12/12/2016)
We are very happy that you let us fit your new Worcester Bosch 18Ri boiler, you now have an 8 year parts and labour guarantee which is great asset. I will pass on your review to Tom and Jesse
Great job, professional clean and prompt.
Customer Service
Quality
Value
A professional, reliable company.
Geoffrey, Devon Posted on 06/02/2017 , work completed 06/02/2017
The trader replied (on 20/02/2017)
Thank you for the review Geoffrey, if you have any further plumbing or heating concerns just call us on 01803 615000.
Prompt & professional
Customer Service
Quality
Value
No hesitation in using S.W Plumbing again. First class attention. The operator, Tom, was excellent.
Robert, Devon Posted on 08/02/2017 , work completed 08/02/2017
The trader replied (on 20/02/2017)
Thank you for letting us fit your new bathroom Robert, Tom Heath came to us with a wide skill set and bathrooms are definitely something we want him doing.
Great job
Customer Service
Quality
Value
Great job, highly recommended.
Nigel, Devon Posted on 02/02/2017 , work completed 02/02/2017
The trader replied (on 10/02/2017)
Thank you for the review Nigel, you had the delightful Andrei fit your towel rail.
Great job
Customer Service
Quality
Value
Excellent job done, very satisfied indeed. Thanks Tom.
Michael, Devon Posted on 22/06/2017 , work completed 22/06/2017
The trader replied (on 29/03/2017)
Thank you for the review Michael, after you explained everything you needed doing we thought best to send Tom H our plumbing all rounder to remove and install parts of your bathroom - i will pass your comments on to him.
Fantastic work
Customer Service
Quality
Value
Very pleased with job done. Good work.
Hazel, Devon Posted on 08/05/2017 , work completed 08/05/2017
Great job
Customer Service
Quality
Value
All members of staff I encountered either on phone or in person were very friendly and professional. Very pleased with the service received from South West Plumbing services. Would recommend. Will be using for future plumbing works.
Rachel, Devon Posted on 30/05/2017 , work completed 30/05/2017
The trader replied (on 21/07/2017)
If you have met more than one member of our engineering team you are one of the very lucky few! Our office team in the command centre (Just a nice office in Torquay) are always organising for the coming days and weeks to keep them on the road keeping everyone's plumbing and heating working correctly around the clock!!
First class job
Customer Service
Quality
Value
Job was well planned. I was kept informed and consulted at all times. Clean tidy skilled engineers. They were on time. Job finished when they said on time. Any problems were sorted as quickly as they arose. Cannot fault. First class service.
Ken, Devon Posted on 20/06/2017 , work completed 20/06/2017
The trader replied (on 21/07/2017)
This review Ken really shows why we consider ourselves the best in the South West. We have the man power to be big enough to handle all situations while being small enough in size to care about each and every customer. We are very happy you couldn't fault us and we look forward to working with you again soon.
First class!
Customer Service
Quality
Value
Exceeded expectations, highly efficient, polite, considerate & very professional. Thank you.
Heather, Devon Posted on 22/05/2017 , work completed 22/05/2017
Excellent
Customer Service
Quality
Value
Incredibly well done job under difficult circumstances - many problems involved but all were overcome by very courteous, professional and friendly team.
Pennye, Devon Posted on 24/07/2017 , work completed 24/07/2017
The trader replied (on 17/08/2017)
Hi Penny, it was really nice working at your home in Brixham. We installed Worcester Bosch Greenstar ErP 28CDi Compact which has a 10 year parts and labour warranty ... see you next year for the annual service.
Fantastic job
Customer Service
Quality
Value
Showed up bang on time, worked solid for three days completing a great job to a high standard.
Torquil, Devon Posted on 19/07/2017 , work completed 19/07/2017
Fast work
Customer Service
Quality
Value
Very good service.
Subatra, Devon Posted on 29/08/2017 , work completed 29/08/2017
Boiler replacement
Customer Service
Quality
Value
Excellent service from initial contact over the phone to office personnel who booked us a prompt visit from Mike to assess the job. Within a week Josh & Andrei came and removed old system, refitted new combi, piping upgraded and left house very tidy. we were happy to go out on the second day and leave the engineers to it. They finished the job on time as promised, only two days before Christmas! Now the new system is in, it really shows how poor the old one was. The new boiler is on for less time but we are so much warmer with all the radiators now working efficiently... We've used these guys before for annual service of boiler and would highly recommend them for all servicing or repair / replacement work. Thanks guys, Colin & Linda
ColinC. Posted on 24/12/2017 , work completed 24/12/2017
The trader replied (on 16/01/2018)
Hello Colin and Linda, it was a very busy end to the year for us but luckily we had a full working week to help us get to all of our customers in need. Every survey Mike completes is very thorough to allow for an easy install, it was actually planned as a four day job but we through two men on it and got it done in half the time so you could have central heating for Christmas, our engineers installed a Worcester Bosch Greenstar ErP 32CDi Compact with the filter added gives you 10 years parts and labour guarantee.
Prompt, very professional
Customer Service
Quality
Value
Very good service. Turned up on time. Very clean working - dust sheets, mats etc. Finished on time. Would recommend.
Bradley, Devon Posted on 19/02/2018 , work completed 19/02/2018
Very professional.
Customer Service
Quality
Value
First class service, good workmanship, and very clean and tidy with good customer care.
Elizabeth, Devon Posted on 12/01/2018 , work completed 12/01/2018
My review
Customer Service
Quality
Value
Great job, prompt & professional.
Mouni, Devon Posted on 28/02/2018 , work completed 28/02/2018
Prompt and professional job
Customer Service
Quality
Value
They were very helpful polite and patient going to a lot of trouble explaining this to an old lady.
Which? Trusted Traders Consumer Posted on 02/07/2018 , work completed 02/07/2018
Highly Recommended
Customer Service
Quality
Value
South West Plumbing made a good impression from the outset. The surveyor arrived punctually and took considerable time to evaluate our requirements with regard to the installation of a new gas combi boiler to provide heat to our radiators and underfloor heating system. We also asked for a new UFH manifold and wireless room thermostats to be installed. The quotation received soon after was comprehensive and competitive. It was with optimism that we opted to engage South West Plumbing to carry out the required works. That optimism was well founded. The service engineers arrived on time and took appropriate measures to protect floors and carpets. The system was power-flushed, and the boiler installed and commissioned within the allotted time. The heating system is working well and we would have no hesitation in recommending South West Plumbing.
Customer in Torbay Posted on 22/11/2018 , work completed 08/11/2018
'CAN DO' ATTITUDE... HOW REFRESHIING!
Customer Service
Quality
Value
Have used South West Plumbing before and this time they replaced a toilet pan and cistern and also an electric shower for us. The toilet replacement was not a straight forward job due to our rather Victorian plumbing connections, but they found a way! Would use SWP again without hesitation and can thoroughly recommend them to you.
Customer in Torbay Posted on 26/05/2020 , work completed 26/05/2020
The trader replied (on 06/04/2021)
Thank you for taking the time to leave us a review. We really appreciate the 'Can Do Attitude'. I have passed your kind comments onto the team and we look forward to helping you again in the future. Thanks again SWPSL
5* Experience
Customer Service
Quality
Value
Had a new boiler installed, by excellent engineers. Quality work by two excellent, polite and friendly engineer Tom and apprentice Alfie. Very tidy, no mess left anywhere. I give a 5* recommendation for this company .
Customer in Torbay Posted on 20/11/2019 , work completed 20/11/2019
The trader replied (on 06/04/2021)
Thank you for taking the time to leave us a review and a 5 star recommendation. I have passed your kind comments onto Tom and Alfie. We are glad you had a good experience and hope that we can help you in the future. Thanks again SWPSL
Outstanding work, year after year.
Customer Service
Quality
Value
I have used South West Plumbing for many years, and have always found them to be helpful, efficient, pleasant to deal with and very professional in all aspects of work, from reception, to repairs and to servicing. I highly recommend them as a company. They have never disappointed and always rise to the challenge of trying to improve even further. Nothing is ever too much trouble for them.
Customer in Devon Posted on 30/11/2023 , work completed 30/11/2023
The trader replied (on 06/12/2023)
Thank you very much for your glowing review and 5 Star rating, it is very much appreciated and your comments have been passed onto the team. Thanks again from all of us at SWPSL
Impressed with this company - thoroughly recommended.
Customer Service
Quality
Value
We had been let down by our regular servicing company whose '24 hour emergency service' hadn't responded - after 14 hours - to our non-working boiler call out! We found South West Plumbing Services in Which Trusted Traders list and called them with an immediate response. The engineer arrived as promised. He was courteous and friendly and certainly knew his business, carrying out the repair effectively, cleanly and quickly. The cost - for a call out and part - was reasonable in the circumstances. We have no hesitation whatsoever in recommending South West Plumbing Services and its engineers.
Customer in Torbay Posted on 03/01/2019 , work completed 29/12/2018
New Boiler Installation
Customer Service
Quality
Value
Tom & Jamie did a fantastic job installing our new boiler. Timely & professional approach from quote through to completion of the job. Tom was able to make adjustments to various aspects of our installation to suit our needs and requirements. A thoroughly professional service, I would wholeheartedly recommend this company to anyone.
Customer in Torbay Posted on 17/04/2019 , work completed 16/04/2019
The trader replied (on 18/04/2019)
Thank you so much for taking the time to leave us a review. I have passed your kind comments on to Tom, Jamie, and the rest of the team. We're so glad you've had a great experience, and hope we can help in future. Thanks again! Richard - SWPSL
Brilliant Company
Customer Service
Quality
Value
Today was the third time I have had South West Plumbing Services in to do some work in my home. Without exception the engineers have been friendly, efficient, professional and they clean up after themselves - what more can you ask? Special mention must also go to Esther who is always so friendly and reassuring on the phone. I am happy to highly recommend this company.
Customer in Torbay Posted on 06/08/2021 , work completed 06/08/2021
The trader replied (on 10/08/2021)
Dear Customer Thank you very much for taking the time to leave a great 5 star review. Your positive comments and feedback are appreciated and have been passed onto the team. We look forward to assisting you in the future. Regards the team at SWPSL