Southgate & Culham Ltd

Had a 1st service on a boiler and system that they fitted a year ago, booked on Monday done on Wednesday. All good no problems.

I received very prompt attention when first contacting Southgate & Culham, including a visit to ascertain the problem with my boiler. Once a new boiler was decided it was installed within the week. The work was carried out with professional efficiency within 4 hours. I am extremely pleased with the result. Many thanks to the team at Southgate and Culham. I would highly recommend this trader. The "would you recommend this trader?" section below doesn't seem to be working as I can't indicate yes!

Company sent an experienced representative promptly and provided a quote that seemed reasonable. Work was carried out efficiently without mess or fuss and I would definitely recommend this company.

Our boiler failed and we wanted to update our system to an Unvented system. I had been recommended Viessmann boilers by a friend so got in touch. Kevin, from Southgate & Culham, came to review what we wanted and after hearing what we needed, suggested a better solution than I originally was going to go for. It meant we could get rid of the boiler from the kitchen completely and get everything into one unit in the airing cupboard upstairs. From that point everything went very well, from agreeing the price, installation date, the install and all follow up has been excellent. The install was completed in 2 days as agreed and everything was up and working. The quality of workmanship is very good and nothing was too much trouble for Kevin & Wayne in making sure we were happy with everything. We are delighted with the new system and I would thoroughly recommended Southgate & Culham.

A site visit was paid by Kevin who readily explained options and made recommendations, all of which were patiently and clearly explained. This was followed by comprehensive quotes for either a standard or condenser boiler. A condenser boiler was ordered and Kevin and his colleague, Wayne, arrived promptly on the agreed day of installation and immediately set to work removing the old boiler. They both worked diligently throughout the day and the new boiler was up and running by late afternoon. On completion of the work they gave a good brief on the operation of the boiler and cleared the site of all detritus and packaging, including removal of the old boiler. Overall a thoroughly professional job carried out by competent and personable tradespersons. They were ably supported back in their office by Nikki, who made all the administrative arrangements. I have no hesitation in highly recommending this company.

I just wanted to thank you all at Southgate and Culham Ltd for the excellent job which was done installing the new boilers at our house. Starting with Kevin coming to quote for the job, Nikki in the office responded promptly to all my queries with great patience. Kevin and Wayne undertook the work very professionally, being quietly efficient, tidy and very pleasant & the works were completed on budget and without any delays - amazingly - during Covid lockdown. The aftercare information and service were also excellent. The joy of hot water and central heating both available again cannot be underestimated! I thoroughly recommend this company.

We first met Southgate and Culham when they were working for our daughter. They did a superb job there and being Worcester accredited came with excellent credentials. Following problems with a previous company, we were in need of a new boiler installation and pipe work make over. From the moment we rang Nikki for advice, we knew we were in safe hands. Although, because of their excellent service, the company is extremely busy, whenever I have telephoned Nikki has always been most helpful. As soon as we met Kevin to discuss our needs we had full confidence that our installation would meet our requirements and the installation be fitted efficiently and effectively. They were with us three full days, they needed to pop back for a short while on the fourth day to fine tune this system as they found another issue from previously pipe work, not their work, which needed rectifying. They fixed this additional fault with no problem. Kevin and Wayne have an excellent working relationship and they were a delight to have them work for us. Neat, tidy and excellent workmanship. We would highly recommend them for any work needing Heating Engineers.

We've used Southgate and Culham for many years now, starting with a new boiler installation at our previous house in 2015. In March 2019 the boiler in our current house died and Kevin and the team replaced it for us. We are limited for space where the boiler would have to be inside the house, so Kevin suggested an external boiler. This worked beautifully - and gave us added cupboard space in the kitchen as well, result! Every time we have dealt with them the outcome is the same, whether it's a full installation or a service. Their prices are very reasonable for the quality of work, parts and service, they are unfailingly cheerful and helpful and they are always looking for ways to do a more efficient job and, if possible, save the customer unnecessary expense. We know that they are just an email or a phone call away and we have never had any delays from them at all. They are also happy to offer advice even if it doesn't end up leading to work for them. We trust them completely and very much enjoy having them working in our home. Kevin has just completed the first service on our outside boiler and, as always, everything ran beautifully.

We recently had our old oil boiler serviced and several expensive spare parts replaced. Shortly afterward, unfortunately, decided to gurgle for a few days and then completely gave up the ghost. Understandably due to the current health situation, it seemed to be impossible to get anyone to come out to see what the problem was until we contacted Southgate and Culham. On hearing that we had no heating or hot water, and the emersion heater did not work either, despite it being a very busy period Nikki arranged for an engineer to call within a few days. As repairing the boiler was no longer an option we decided to have it totally replaced. All the team pulled out all the stops to get us a quote and fit the new boiler within a week from initially diagnosing the problem. The engineers arrived four days after the call out, Kevin and Wayne, who were both very friendly and professional and adhered to the current recommendations regarding COVID 19. The boiler was fitted and the degree of efficiency and competency was second to none. We would not hesitate to recommend this firm and their phone number is definitely now on our speed dial.

Unable to turn to heat off and house getting like a sauna. Phoned at about 10 am and the engineer was with us by 5 pm. Problems identified very quickly. All the required items needed were onboard and work completed within an hour. Everything has worked perfectly since and our thanks to Southgate and Culham for a speedy, efficient, and friendly service. We would recommend them to anyone without any hesitation.