Southgate & Culham Ltd

We're hugely grateful that you came over straightaway (after office hours) to fix our leak. And thank you for your services and repairs. A super professional and efficient service.

I needed a replacement boiler due to mine developing a water leak. I had 1 quote from my previous servicing provider. Kevin came on the same day that I called to do the quotation, he provided a brochure and explained everything that would be required very clearly. He also informed me that his business was "Worcester Boiler" accredited installers which meant that I would get a 7 year Boiler Warrantee (unlike my previous suppler where it would only be 5 years). The written quote arrived on the day he said and it was very detailed and comprehensive. I called to accept the quote and was only required to pay a 10% deposit with the balance on completion, my previous supplier required 50% deposit. The installation was scheduled for 4 day later. On the day of installation, I had to go out for 3 hours, Kevin arrived at the stated time and I left him to get on with the work, his colleague arriving with the equipment a short while afterwards. When I returned, they were well into the installation. Kevin explained that they had encountered a few issues and changed slightly the way they had originally planned the position of external components, which was better for me anyway. Everything was finished by mid-afternoon, all the controls and installation explained very clearly. The property was left clean and tidy. The entire experience was excellent; the Company was clear in their explanations, extremely professional and friendly, did exactly as they said and on time. 100% satisfied.

The amount paid was £450.92. Kevin had a mammoth task sorting out wiring which was left by the firm who fitted our new boiler a couple of years ago.We can’t recommend Southgate and Culham enough very pleased with their work. Prompt kept in touch very happy.

I had a new boiler installed by Southgate & Culham a year ago, and last week was my first annual boiler service. I haven't had any problems with this company and would highly recommend them to anyone wishing to have a boiler serviced or installed. One of the few companies that actually put the customer first and always get back to your messages! Thank you.

Had a 1st service on a boiler and system that they fitted a year ago, booked on Monday done on Wednesday. All good no problems.

I received very prompt attention when first contacting Southgate & Culham, including a visit to ascertain the problem with my boiler. Once a new boiler was decided it was installed within the week. The work was carried out with professional efficiency within 4 hours. I am extremely pleased with the result. Many thanks to the team at Southgate and Culham. I would highly recommend this trader. The "would you recommend this trader?" section below doesn't seem to be working as I can't indicate yes!

Company sent an experienced representative promptly and provided a quote that seemed reasonable. Work was carried out efficiently without mess or fuss and I would definitely recommend this company.

Our boiler failed and we wanted to update our system to an Unvented system. I had been recommended Viessmann boilers by a friend so got in touch. Kevin, from Southgate & Culham, came to review what we wanted and after hearing what we needed, suggested a better solution than I originally was going to go for. It meant we could get rid of the boiler from the kitchen completely and get everything into one unit in the airing cupboard upstairs. From that point everything went very well, from agreeing the price, installation date, the install and all follow up has been excellent. The install was completed in 2 days as agreed and everything was up and working. The quality of workmanship is very good and nothing was too much trouble for Kevin & Wayne in making sure we were happy with everything. We are delighted with the new system and I would thoroughly recommended Southgate & Culham.

A site visit was paid by Kevin who readily explained options and made recommendations, all of which were patiently and clearly explained. This was followed by comprehensive quotes for either a standard or condenser boiler. A condenser boiler was ordered and Kevin and his colleague, Wayne, arrived promptly on the agreed day of installation and immediately set to work removing the old boiler. They both worked diligently throughout the day and the new boiler was up and running by late afternoon. On completion of the work they gave a good brief on the operation of the boiler and cleared the site of all detritus and packaging, including removal of the old boiler. Overall a thoroughly professional job carried out by competent and personable tradespersons. They were ably supported back in their office by Nikki, who made all the administrative arrangements. I have no hesitation in highly recommending this company.

I just wanted to thank you all at Southgate and Culham Ltd for the excellent job which was done installing the new boilers at our house. Starting with Kevin coming to quote for the job, Nikki in the office responded promptly to all my queries with great patience. Kevin and Wayne undertook the work very professionally, being quietly efficient, tidy and very pleasant & the works were completed on budget and without any delays - amazingly - during Covid lockdown. The aftercare information and service were also excellent. The joy of hot water and central heating both available again cannot be underestimated! I thoroughly recommend this company.