Southgate & Culham Ltd

We first met Southgate and Culham when they were working for our daughter. They did a superb job there and being Worcester accredited came with excellent credentials. Following problems with a previous company, we were in need of a new boiler installation and pipe work make over. From the moment we rang Nikki for advice, we knew we were in safe hands. Although, because of their excellent service, the company is extremely busy, whenever I have telephoned Nikki has always been most helpful. As soon as we met Kevin to discuss our needs we had full confidence that our installation would meet our requirements and the installation be fitted efficiently and effectively. They were with us three full days, they needed to pop back for a short while on the fourth day to fine tune this system as they found another issue from previously pipe work, not their work, which needed rectifying. They fixed this additional fault with no problem. Kevin and Wayne have an excellent working relationship and they were a delight to have them work for us. Neat, tidy and excellent workmanship. We would highly recommend them for any work needing Heating Engineers.

We've used Southgate and Culham for many years now, starting with a new boiler installation at our previous house in 2015. In March 2019 the boiler in our current house died and Kevin and the team replaced it for us. We are limited for space where the boiler would have to be inside the house, so Kevin suggested an external boiler. This worked beautifully - and gave us added cupboard space in the kitchen as well, result! Every time we have dealt with them the outcome is the same, whether it's a full installation or a service. Their prices are very reasonable for the quality of work, parts and service, they are unfailingly cheerful and helpful and they are always looking for ways to do a more efficient job and, if possible, save the customer unnecessary expense. We know that they are just an email or a phone call away and we have never had any delays from them at all. They are also happy to offer advice even if it doesn't end up leading to work for them. We trust them completely and very much enjoy having them working in our home. Kevin has just completed the first service on our outside boiler and, as always, everything ran beautifully.

We recently had our old oil boiler serviced and several expensive spare parts replaced. Shortly afterward, unfortunately, decided to gurgle for a few days and then completely gave up the ghost. Understandably due to the current health situation, it seemed to be impossible to get anyone to come out to see what the problem was until we contacted Southgate and Culham. On hearing that we had no heating or hot water, and the emersion heater did not work either, despite it being a very busy period Nikki arranged for an engineer to call within a few days. As repairing the boiler was no longer an option we decided to have it totally replaced. All the team pulled out all the stops to get us a quote and fit the new boiler within a week from initially diagnosing the problem. The engineers arrived four days after the call out, Kevin and Wayne, who were both very friendly and professional and adhered to the current recommendations regarding COVID 19. The boiler was fitted and the degree of efficiency and competency was second to none. We would not hesitate to recommend this firm and their phone number is definitely now on our speed dial.

Unable to turn to heat off and house getting like a sauna. Phoned at about 10 am and the engineer was with us by 5 pm. Problems identified very quickly. All the required items needed were onboard and work completed within an hour. Everything has worked perfectly since and our thanks to Southgate and Culham for a speedy, efficient, and friendly service. We would recommend them to anyone without any hesitation.

Job booked in and arranged promptly and efficiently, Engineer arrived exactly on time and day as arranged, Carried out perfect job No mess no fuss with full explanation of relevant information in a pleasant and friendly manner.

The company installed a new Viessmann boiler. It was a pleasure engaging with them from the initial phone call to arrange a quote, to arranging payment, to the installation day itself. Everyone I dealt with by phone and in person was friendly, cheerful and competent, with a willingness to answer all questions fully.

A very efficient service. Kevin gave us a price which he guaranteed and seemed very knowledgeable. Nothing was too much trouble unlike other companies who found lots of potential problems! Arrived on time, very neat and tidy. Explained the workings of the new boiler to us. I felt confident with them, which to me is of utmost importance.

The whole installation was carried out and completed very professionally as per quotation. Southgate and Culham arrived on time and were very helpful and considerate throughout the process. Communication was excellent and we would have no hesitation in recommending this company to family and friends in the future.

Very professional company - Kevin visited promptly and advised on best way to replace our failed gas boiler system with our preferred choice of Wissemann boiler and their quote was similar to those of several other firms but with a higher quality product. Date arranged, Wayne arrived bang on time and undertook the work extremely efficiently and was very neat and tidy. Kevin came along the following date and installed the new Hive controller and commissioned the system which all worked first time without issues. Whole job complete in under two days (other firms had quoted 3-4 days!). Great staff who did the job when arranged, in the time agreed, for the price agreed and were totally professional - and threw in some free advice about the mother-in-laws heating problems as well ! 100% recommended

My 22 year old oil boiler needed to be replaced. This was discussed during a visit in February 2019 during which all differences the new condensing boiler would have were pointed out and their consequences. This was very helpful as it enabled me to be fully prepared for the 2-day removal/installation in June 2019. I was able to select the date to suit me. The on-site work was completed on time and to the agreed quotation. My home was left clean, neat and tidy. The old boiler, piping, packaging and other debris were all removed from site. Kevin and Wayne did an excellent job. The new installation is working well and much appreciated. Some minor residual details have just been notified and I have every confidence they will be corrected as I have traded with this company for over 10 years.