Southgate & Culham Ltd

Southgate and Culham have just fitted a new gas boiler for CH and water. We have used them since moving to this area 10 years ago and they have consistently provided a reliable and competitively priced service for the several jobs we have had done. They provide a very professional service through experienced engineers and support staff. I recommend in full confidence.

Southgate & Culham Ltd installed my gas boiler in 2012 and since then have annually serviced the boiler. They are always punctual, friendly, knowledgeable, and considerate. They are also easy to contact by telephone or email.

Kevin arrived on time and completed the boiler service with his customary efficiency. We discussed other work to the heating system to be undertaken at a later date. A quotation for this work arrived very soon after and we have agreed to go ahead.

Had way too many quotes from various suppliers (my mistake!) offering different solutions for replacement of our leaking boiler. Didn't think an external boiler would be within our budget and was told by one supplier it couldn't be done! Southgate and Culham explained everything in plain English and came across as honest and trustworthy people so they got the job. Great work, a tidy installation and we've never been warmer, plus the hot water tank finally fills up properly and has not run out once, so we are well pleased. Definitely recommend and they will be getting the service work too.

I've used S&C for years but their recent performance has been very disappointing. Replaced a shower valve and left the new unit stuck on with silicone sealant - explanation was that " all showers are 155mm spacing" This is untrue as I found many online. Fixed this "at their expense" after initially arguing it was the best that could be done. Replaced a hot water cylinder - left us overnight with no hot water (immersion set to minimum) and shower not connected as this "would take too long" ( were going to two breakdowns) plus a leaking joint on the hot water pipe. Returned the next day and left us with no hot water from the central heating. This they claimed was an existing fault, even though it was working fine before. A separate electrician called on Monday and fixed the issue as a defective "quick connector" had been used. Earth bonding had been removed whilst replacing stop cock. S&C claim this was already disconnected even though I have a photo taken before their work. It is dangerous to not connect earth bonding. This repaired by the electrician on Monday. Have used them for 4 boiler replacements plus other work in the past, but having to argue to get a resolution is draining. A simple apology and fixing the issue would be fine - not excuses like "it was already like that" "it's the best that could be done as no smaller valves exist" "it will take too long to connect the shower" The faults were fixed at their expense, which is only to be expected and not a virtue.

Another fantastic installation by S &C. Reliable, efficient and easy to contact which is all you need when you are having problems with heating etc.

Hi, After calling the company that installed my boiler with no response for two days. I found this company, Southgate & Culham Ltd from the Worcester-Bosch website. My central heating system broke down and I call the company and Nikki who answered the call was nice and friendly. The engineer would be with you, within an hour. When I told her what the problem was I had with the system, she knew what the fault was and check that the engineer had the part on board before sending him out, which was great, because the the engineer was able to change the broken part and resolved the problem satisfactorily. He was very helpful and the job was done in 30 minutes. Great work well done. Yes I would recommend this company. Mr H Sutherland

Fitting new Worcester/bosch oil fired boiler. Fitting was completed on time and in budget. I would thoroughly recommend Southgate & Cullum. The fitters were incredibly efficient and the job was done with little disruption and completed in a day. The old boiler and pipework taken away as agreed. After sales service very good and boiler has been running perfectly. I would highly recommend for future projects.

Thank you again for your prompt and professional gas boiler service and safety inspection. Nikki is always quick to respond and communicates clearly and precisely. Highly recommend Southgate and Culham, again!

I used S&C after they very honestly advised me I don't need a boiler replacement, it just needed a service. Kevin came and serviced it during lockdown and was brilliant with covid precautions, got the job done and answered questions we had. Will definitely use S&C again for a hive install and future services.