Southgate & Culham Ltd

These guys are what anybody would want in a tradesman. Office correspondence is clear and friendly and they respond to questions and answer phone calls and emails. They try hard to fit you in quickly when your system is down. They know their stuff but are ready to give advice as well as make repairs. I can do some of my own work and they are happy to work with me on it. They are flat out but give you time. Excellent rating from me.

The first paragraph on the profile page of Southgate & Culham on Which? Trusted Traders is spot on! Finally, a Plumbing & Heating company with Morals, Scruples & Principles who provide a 5 Star Impeccable Service with Excellent Customer Care & Excellent Customer Service Wayne arrived early to carry out:- Two Radiator changes along with two TRV/Lockshield sets Six TRV/Lockshield set changes Tighten Mono Mixer Tap on Kitchen Sink Wayne removed his shoes upon arrival (which is always a good sign that a Tradesman respects your home) & placed covers under the Radiators to be removed. He worked incredibly fast & was clean & tidy throughout the house & even hoovered! Wayne was friendly, very polite & courteous with excellent people skills. He is very knowledgable & answered all my questions I asked him to look at & carry out additional works if he had time:- a) Hallway Radiator change b) Replace & Redirect Condensate Pipe to new Combi Boiler (Worcester Bosch Greenstar 30i) which had been fitted by another company a week earlier c) Check Boiler Flue in Loft & Roof Nothing was too much trouble & he carried out the additional checks & work very quickly. I have used numerous Plumbing & Heating companies throughout the UK & Abroad for Hospitality Venues & Homes & Wayne is one of the best Plumbing & Heating Engineers I have ever seen. He is an excellent asset & a superb ambassador for Southgate & Culham. Can thoroughly recommend this 5 Star company for any Plumbing & Heating work

As a Which member, I found Southgate & Culham on the Which? Trusted Trader website. After reading the reviews & then viewing their website, I first phoned the company on 12.11.20 for a quote to carry out:- 2 x Radiator / TRV / Lockshield changes and 6 x TRV / Lockshield changes. Spoke to a very friendly helpful lady called Nikki, who gave me a verbal quote straight away. This was confirmed by email the next day & received by post two days later. I accepted the quote, which was very competitive & thorough. Then had further communication by phone & email. The work was initially booked for 10.12.20 which unfortunately I had to change to 18.12.20. I also added some additional work. Nothing was too much trouble for Nikki, who is very professional & knowledgeable. She is very polite & courteous with excellent customer care & people skills. Having dealt with numerous Plumbing & Heating companies over the years, both professionally & for my own home use, throughout the UK, I have to say dealing with Southgate & Culham is a very welcome breath of fresh air!

Two out of eight valves had developed faults after 30-35 years service resulting in rhythmic rumblings, clatter and a cold radiator. I requested renewal of them all. This needed total drain down followed by recharging with corrosion inhibitor. While conducting a full heat test, Kevin discovered that a heating zone valve was also faulty causing failure of the boiler to start. This had manifested as an untraceable intermittent fault some weeks earlier, so I was very pleased to have this fixed at the same time. The work was carried out to the highest standard on the agreed date and the cost fell within expected parameters. Kevin was very careful to observe Pandemic protocol throughout the visit and left the house clean and tidy. We kept out of the way in the one room without thermostatic valves, kept warm with a portable electric heater! There has been no further problems with radiators following the visit. I have used this company for many years and always found them to be very helpful and efficient, I would not hesitate to provide a recommendation.

Southgate & Culham were selected to install our gas central heating based on good reviews and a competitive price. Right from our first phone conversation with Nikki in the office, to our site inspection and finally, installation, we have received prompt and courteous service. Kevin and Wayne carried out the installation, they answered our questions and queries and were polite. They arrived on time, on the day arranged and made sure our water supply was only off for the minimal time. After the installation we had a small query, and our email was promptly responded to. We would definitely recommend Southgate and Culham they are competent and efficient.

Make no mistake, this is what good looks like. Kevin and his team go the extra mile and don't rest until the problem is fixed. Having slowly been losing hot water pressure and temperature, a detailed investigation yielded a couple of issues, and a new pressurized cylinder was installed as an emergency job in a matter of days. They have previously also replaced our oil boiler. The onsite team are approachable and friendly, as is Nikki who works in the office.

Faced with an emergency, we were very grateful to have discovered such an efficient, knowledgeable, competent and helpful company. We were very satisfied with all aspects of their service and highly recommend Southgate & Culham, Stowmarket. We had literally just completed the purchase of our new home and had no experience at all of oil fired central heating. Almost immediately we encountered three problems: a cold house; a Honeywell CM927 wireless thermostat control with a dead, blank screen - inoperable despite changing batteries; and overwhelming fumes in the room where the Worcester Heatslave II 25/32 combi boiler was located. Panic! Scrambling through the papers left by previous owners, and checking the service records at the back of the manual, we saw Southgate & Culham had carried out the original installation and the annual servicing until recent years. A phone call later and we were reassured that, at the very least, things would be made safe that day, and if at all possible, fixed too. The lovely engineer arrived, and worked quietly and competently - explaining exactly what the faults were, and what he was doing to fix them (including the annual service). At the end, the system was throughly tested, its operation throughly explained - including how to check the oil tank level, and what to do in any future emergency. He even helped us navigate an unfamiliar control for some under-floor electric heating. Brilliant service!

Second Annual Boiler Service undertaken exactly on time and to budget. Engineer was polite, helpful and offered informative advice and information during and following completion of work carried out. Will definitely use again for any future plumbing / heating requirements. Highly recommended.

Friendly, professional service, with plenty of helpful advice. Always delivered at a competitive price. First class!

Meeting booked for service. Arrival on time and work carried out quickly and efficiently. Very COVID aware process. Would highly recommend this business. We have used them for over 10 years and have always been fully satisfied.

Needing to replace our aged gas boiler we had several companies quote for the work and were advised, as we have a water softener, that we should fit a Viessmann boiler. Another problem was that the boiler had to fit into the existing cupboard. We phoned Viessmann who recommended Southgate and Culham so we asked them to quote. They were prompt, took on board and solved the fitting problems and also answered our subsequent telephone queries promptly. The engineer arrived on time, did an excellent job including moving the flue and making good the brickwork. The job was finished in the day and the kitchen was left clean and tidy. We would have no hesitation in recommending Southgate and Culham.

Southgate & Culham has has looked after out central heating system for many years. Usually just a boiler service. However on the few occasions when something did go awry they were always available quickly to solve the issue. Friendly and skilful staff, highly recommended.

Prompt quotation, turned up on time to do the work. Polite & courteous whilst in the house, cleared away all rubbish and did a great job of installing the new boiler. 'Did everything it says on the tin'. Many Thanks

Southgate and Culham installed our Worcester boiler a few years ago and have regularly serviced it. Nice to see the same engineer each time. Very reliable and have not needed any emergency work

We had a boiler service and a replacement for the expansion tank and associated multivalve. Clean and tidy worker who completed all works efficiently and in a very good time scale. Excellent service and would highly recommend this company.

The response to our initial telephone call was very quick. The was completed very quickly and professionally.

I have used Southgate & Culham for over 5 years now and they have always done an excellent job. Having had them fit a new combi boiler and radiator they now perform the annual servicing for a very reasonable price.

Southgate and Culham have completed a number of jobs for us and they've always done a great job. Professional and reliable - highly recommend.

Immersion heater appeared to have failed, however on first visit the engineer reported a loose electrical connection which on tightening appeared to restore working order. He was reluctant to incur my expense of changing it if not really necessary, so by agreement he left it in. There was no hot water next day so it was concluded to be an intermittent fault and he was asked to re-attend which he did a week later. This was entirely acceptable as heating water was possible by using the oil-fired boiler on water only as the alternative fuel. Upon his second visit the engineer replaced the heater and showed me the faulty one. The internal element casing was split in two places! I was pleased with the account when it arrived as I was only charged for one call-out fee. Good, thoughtful service all round.

We're hugely grateful that you came over straightaway (after office hours) to fix our leak. And thank you for your services and repairs. A super professional and efficient service.

I needed a replacement boiler due to mine developing a water leak. I had 1 quote from my previous servicing provider. Kevin came on the same day that I called to do the quotation, he provided a brochure and explained everything that would be required very clearly. He also informed me that his business was "Worcester Boiler" accredited installers which meant that I would get a 7 year Boiler Warrantee (unlike my previous suppler where it would only be 5 years). The written quote arrived on the day he said and it was very detailed and comprehensive. I called to accept the quote and was only required to pay a 10% deposit with the balance on completion, my previous supplier required 50% deposit. The installation was scheduled for 4 day later. On the day of installation, I had to go out for 3 hours, Kevin arrived at the stated time and I left him to get on with the work, his colleague arriving with the equipment a short while afterwards. When I returned, they were well into the installation. Kevin explained that they had encountered a few issues and changed slightly the way they had originally planned the position of external components, which was better for me anyway. Everything was finished by mid-afternoon, all the controls and installation explained very clearly. The property was left clean and tidy. The entire experience was excellent; the Company was clear in their explanations, extremely professional and friendly, did exactly as they said and on time. 100% satisfied.

The amount paid was £450.92. Kevin had a mammoth task sorting out wiring which was left by the firm who fitted our new boiler a couple of years ago.We can’t recommend Southgate and Culham enough very pleased with their work. Prompt kept in touch very happy.

I had a new boiler installed by Southgate & Culham a year ago, and last week was my first annual boiler service. I haven't had any problems with this company and would highly recommend them to anyone wishing to have a boiler serviced or installed. One of the few companies that actually put the customer first and always get back to your messages! Thank you.

Had a 1st service on a boiler and system that they fitted a year ago, booked on Monday done on Wednesday. All good no problems.

I received very prompt attention when first contacting Southgate & Culham, including a visit to ascertain the problem with my boiler. Once a new boiler was decided it was installed within the week. The work was carried out with professional efficiency within 4 hours. I am extremely pleased with the result. Many thanks to the team at Southgate and Culham. I would highly recommend this trader. The "would you recommend this trader?" section below doesn't seem to be working as I can't indicate yes!