Southside Window Systems Limited

Unfortunately, 2 of the windows should have been 2315mm, 1 wrote down 2135mm – a genuine mistake which cost my business over £1200. We ordered 2 new windows the same day. Our joiner should have ensured the new window was the correct size before removing the old window, but having made this mistake, he installed the smaller window and filled the gap, to ensure there was no gaping hole while the new windows were manufactured. As soon as they came in, we contacted you to arrange fitting and even offered you a Saturday installation which did not suit you, we fitted them when suited you. The joiners did put down a dust sheet, however it was a new brand and did not prevent the dust going through – these are all now in the bin. I am confident that the quality of the final fitting was to our usual very high standard, and I can arrange for the Window Advice Centre to independently check this if you wish. We offered you the £100 discount to get the carpet cleaned professionally, filled the small dent in your wall, and you paid the final balance of £3000, with no mention that you were unhappy with anything or the quality of the work. I am willing to arrange for a joiner to come back & rectify anything you are unhappy with, so please call if you would like to arrange this. We have been in business for over 27 years and do not like to have unhappy customers. The usual excellent standard of our work is demonstrated by the many 100’s of reviews we have.