Stelfox Plumbing & Heating Ltd

Thank you so much for your lovely review and for continuing to choose Stelfox Plumbing & Heating. We really appreciate your repeat custom and are delighted to hear that you have always been happy with the quality of our work. It’s great to know the boiler installation is still remembered so positively too. Thank you again for your continued support!

Thank you for your continued support and for taking the time to leave such a wonderful review. It was a pleasure to assist your company with the hot water issues and guide you through the boiler replacement process. We're delighted to hear that you found our communication clear throughout and that you were pleased with both the advice provided and the standard of workmanship. Ciaran takes great pride in delivering high-quality work while keeping disruption to a minimum, so it's fantastic to know that this came across during the project. Thank you again for choosing Stelfox Plumbing & Heating. We truly appreciate your trust and look forward to helping you again in the future.

Thank you so much for such a lovely review. We’re really pleased to hear how happy you were with the work Ciaran carried out and the care and attention he gave throughout. We really appreciate your recommendation and your kind words. Thank you again for choosing Stelfox Plumbing & Heating!

Thank you so much for your kind review. It was a pleasure transforming your bathroom into a new shower room, and we're delighted to hear how pleased you are with the finished result. We always aim to provide a high standard of workmanship while making the process as smooth and stress-free as possible, so it's wonderful to know that our guidance with choosing the tiles, flooring, and other products helped bring everything together. Your comments about Ciaran being considerate while working in your home are especially appreciated. Thank you for trusting Stelfox Plumbing & Heating with your project. We hope you enjoy your new shower room for many years to come.

Thank you for taking the time to leave such a lovely review. We're delighted that you chose Stelfox Plumbing & Heating and that we were able to resolve your toilet issues promptly. We understand how frustrating plumbing problems can be, so we're pleased Ciaran was able to fix the initial fault during his first visit and return quickly to complete the repair once the replacement part arrived. It's also great to hear that you found him polite, professional, and tidy while working in your home. Thank you for your kind words and recommendation. We truly appreciate your support and look forward to helping you again should you need any plumbing or heating services in the future.

Thank you so much for your kind feedback - we really appreciate you taking the time to share your experience. We’re glad to hear the bathroom refit ran smoothly and that you felt kept informed throughout the work. Clear communication and sticking to agreed time scales are really important to us, so it’s great to know that came across. It was a pleasure working with you, and we’re delighted you’re happy with the result. If you ever need help with any future plumbing or heating work, we’ll be more than happy to assist. Thanks again for choosing Stelfox Plumbing & Heating.

Thanks for your review. We’re sorry to hear you feel this way. We would like to provide some clarification. The quote for the 1st job (2 x full bathroom refurbs) included TBA items relating to tiling. These were discussed on site with you before work continued. Once the job was complete, you queried the additional costs and we provided a full breakdown and explanation. You were given the opportunity to discuss this further, but no further concerns were raised and you proceeded to pay in full. Following this, you booked a 2nd separate job (downstairs toilet refurb). No issues were raised about the 1st job before or during the 2nd job, it was only until after the 2nd job was fully completed that you raised a complaint about the costs for the 1st job and stated that you would report the matter to Which? unless we deducted money from the 2nd job’s invoice. Re the boiler pipework, this was explained to you, including the impact on the warranty if the incorrect pipe size was used. You agreed to this additional cost via text before works commenced. Your review does not reflect the facts or the positive feedback you gave during both projects. We always aim to be transparent, fair, & professional, & we are disappointed that this review does not reflect the full context of the work carried out or the steps taken to resolve your concerns. We are more than happy to discuss this with you further.

Thank you so much for your kind words and for taking the time to leave this review. It’s been a real pleasure working with you over the years, and I truly appreciate your continued trust in my services. Reliability, punctuality, and clear communication are things I take pride in, so it means a lot to know they make a difference for you. I look forward to continuing to provide the same level of care and service whenever you need me.

Thank you for taking the time to share your experience. I’m glad we were able to identify and resolve the leak quickly and that the installation of your new ECO boiler went smoothly. Clear communication, efficiency, and leaving everything clean and tidy are always priorities for me, so it’s great to know this stood out. I really appreciate your kind words about the service and pricing, and I’m pleased you’re happy with the outcome.

Thank you so much for your generous feedback. I’m delighted to hear that you’re happy with the results and that the process felt smooth and hassle-free. Delivering work to the highest standard and going the extra mile is always my aim, so it’s great to know this made a difference for you. I truly appreciate your recommendation and the trust you’ve placed in me — it means a lot.