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Endorsed by Which?
Steve Franklin & Sons Co Ltd
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
We are a local family run business established in 1994, incorporated in 2008, with many years of experience installing quality home improvements. Our main specialities are upvc windows and doors, Composite or Ali doors, but we can accommodate most property home improvements. We also offer a repair service for older installations of double glazing.
Although based in Steyning, we work anywhere within the Sussex area.
Steve Franklin and Sons take care to install only quality, high performance products and provide our customers with superior levels of customer service. This means that we do not need to use high pressure sales and do very little advertising, as much of our business comes through recommendation and repeat business.
Domestic installations are covered by a 10 year Insurance backed guarantee.
We are:
Members of FENSA (since its launch in 2002) and abide by Part L of building regulations.
Members of West Sussex County Council Trading Standards 'Buy with Confidence' scheme.
What we do
Glaziers
- Double glazing installation
- Timber windows
- Sash windows
- Replacement window services and repairs
- Aluminium Windows
- Double glazed units
- Double glazing repair
- Triple Glazing
- UPVC Windows
- Velux windows
Doors
- Bi-fold doors
- Timber doors
- Patio doors
- Aluminium doors
- Composite doors
- Door repairs
- French doors
- Front door
- UPVC doors
Double glazing
- Double glazing installation
- Double glazing repairs
Conservatories
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
119 reviews
Recommended
Recommended
by 100% of customers
Sort by
Replacement Windows & Doors
Customer Service
Quality
Value
We engaged Steve Franklin & Sons to replace all of our windows and three of our doors. The entire experience has been excellent. The initial engagement provided us with clear information, and there was absolutely no hard-sell. Pricing was clear, and no fees were required until we were fully happy with all of the installation. In addition to replacing the windows, we were given some excellent advice on insulation with a couple of our bay windows where we had clearly been losing significant heat in the past. The team added vastly improved insulation in these areas for us, all as part of the installation. All of the work performed was of excellent quality, and the end result looks fantastic. Nothing was rushed, and we were kept really well informed throughout the process. All in all we were honestly delighted with the entire experience. Overall we found this to be a polite, experienced and skilled business offering quality results and very fair value for money.
Customer in West Sussex
, work completed
Recommended
Replacement Patio Doors
Customer Service
Quality
Value
Second time we have used Franklin and Sons because of their attention to detail and reliability to do an excellent job. They treat you and your home with respect. We would not use anyone else. Highly recommend.
Customer in West Sussex
, work completed
Recommended
Franklin & Sons are a Five Star Plus Company
Customer Service
Quality
Value
All the windows and doors in our house were replaced. This included 11 windows, 3 sets of French doors each having 2 side windows and a front door. The work was completed on schedule and within the price quoted which was a very reasonable price. Steve and Richard with occasional help from Chris were just exceptional. The care taken in the installation was first class and it was so helpful to be fully informed and updated on how and what was being done each day. The quality of their work and attention to detail was outstanding. The finishing off work was just perfection and Richard, in particular would spend a great deal of time ensuring everything was 100%. A lovely friendly family company who are so helpful and take so much pride in their work. A thank you to Lesley as well for her patience with all of our questions. We are two very happy customers and highly recommend Franklins.
Ann & Peter in West Sussex
, work completed
Recommended
Replaced a door from the garden into the garage
Customer Service
Quality
Value
We received a quote that we were happy with and agreed an installation date. Richard arrived at the agreed time and completed the work to a very high standard. There was very little disruption and no mess left afterwards.
Customer in Surrey
, work completed
Recommended
Excellent Job
Customer Service
Quality
Value
They replaced 10 double glazed windows including 4 bays and reinstated the shutters. The work was carried out on time and as per the quotation. They were very professional, helpful and tidy. We have used the Franklins before as they fitted our bifold doors and would highly recommend them.
Customer in Brighton and Hove
, work completed
Recommended
Excellent work, very happy to recommend the Franklins
Customer Service
Quality
Value
The Franklins fitted ten new windows (including a bay), a bi-fold patio door and a rear door. They were a pleasure to deal with from day one to the completion of the work. They completed the work on schedule and on budget. They were happy to listen to what we wanted and gave helpful advice throughout. They were very professional and took pride in the quality of their work. I would recommend them to anyone thinking of having similar work carried out.
Customer in West Sussex
, work completed
Recommended
Replacement Garage Door and Window
Customer Service
Quality
Value
Turned up promptly and worked efficiently and at a safe distance all day. Left the garage clean and tidy. Would definitely use again.
Customer in West Sussex
, work completed
Recommended
Clean, efficient workmanship
Customer Service
Quality
Value
We have used this company before and were very satisfied with the whole transaction. They are very competitively priced and carry out the work in an efficient, capable way, They clean up after themselves very well and we are very satisfied with their work. They are very pleasant at at all stages and we would and indeed have recommended them to others.
Customer in West Sussex
, work completed
Recommended
Great again
Customer Service
Quality
Value
This is the 3rd time that I have used Steve & Richard to do work for me. Moved home last November and needed a new front door and porch door. Based on my previous experiences they were the natural choice. I didn't even bother getting a separate quote to compare as I trust their prices and quality of work. It took a while to get the porch door but this was due to manufacture, as they have to be bespoke made due to having an arch. The work was completed to a very high standard. Steve & Richard worked late to get the bulk of the job done on first day, then came back the next morning to finish off. Really pleased with the finished look. Good communication from Lesley as to what and when. Would recommend to anyone thinking of having any work done. It may take a bit longer to get a slot for work to be done but worth the wait for the finished product. Thanks
Customer in West Sussex
, work completed
Recommended
Replacement windows
Customer Service
Quality
Value
Eight double-glazed windows were replaced. Work was carried out on time and with the minimum of disruption. Everything finished very professionally. Any issues were swiftly resolved.
Customer in West Sussex
, work completed
Recommended
Lockdown door
Customer Service
Quality
Value
During lockdown - I sent an email in order to replace our front door - it has been completed to an excellent standard.
Deborah, West Sussex
, work completed
Recommended
Very clean and efficient
Customer Service
Quality
Value
Very tidy, turned up on time on day specified very impressed even brought own tea -coffee, etc... would highly recommend all work
Customer in West Sussex
, work completed
Recommended
Excellent job under social distancing conditions
Customer Service
Quality
Value
Steve and Richard replaced two doors and two old double glazed panes of glass. There were supply issues, partly caused by the lock-down, and the family kept us informed throughout. Once on site, they worked quickly and efficiently, doing a very neat job, and tidying up carefully afterwards. The products they supplied are good quality. They were both very pleasant and helpful, giving us maintenance tips and advice before they left. They were recommended to us by a neighbour, and we would recommend them to anyone.
Customer in West Sussex
, work completed
Recommended
Very happy from start to finish
Customer Service
Quality
Value
Replacement French doors.Good price.Arrived before expected. Very pleasant, tidy workmen.Minimal disruption.Left everything in good order.Would recommend.
Jennifer, West Sussex
, work completed
Recommended
My review
Customer Service
Quality
Value
2 bay windows were replaced at the front of our terraced house. This was carried out on dates agreed & according to budget. Care was taken to carry out work to a very high standard. Steve Franklin & his son were friendly & helpful. They also made every effort to keep rooms dust free. If any problems or questions arise, we were told not to hesitate to call them.
Mary, East Sussex
, work completed
Recommended
You are lucky if the Franklins can fit your project into their busy schedule!
Customer Service
Quality
Value
They replaced all my many doors and windows efficiently and tidily. Good planning and good service. Very impressive. Steve likes Jaffa Cakes and Digestive biscuits and one lump of sugar in his tea! His son Richard is less demanding. Chris thinks he is more handsome than brother Richard. All three are very professional and very friendly. The fabulous Franklins. You will not find a better team to install your doors and windows.
Customer in West Sussex
, work completed
Recommended
Prompt & professional.
Customer Service
Quality
Value
Date set - turned up at time agreed. Completed job in a professional manner, very pleasant. Work done on one of the hottest days of the year but they remained happy all day.
Velma, West Sussex
, work completed
Recommended
Trustworthy and professional.
Customer Service
Quality
Value
It took a while for our order to be achieved but a clear explanation was provided. 'The guys' were fantastic. Our old windows were in a terrible state and badly bodged, so the job took longer than predicted in order to obtain a fantastic finish. They worked with my builder to finalise some finishing details and co-ordinate brickwork with window fitting. Great job. Great guys.
Hannah, West Sussex
, work completed
Recommended
Excellent work
Customer Service
Quality
Value
Excellent replacement of gaskets on conservatory windows by Steve's sons - so pleased with result - fantastic job. Many thanks.
Customer in West Sussex
, work completed
Recommended
Excellent work
Customer Service
Quality
Value
Can see why Franklin is a Trusted Trader would recommend anytime. Work delivered on time as promised at the quoted price to what we believe is a very good standard. This was below the quote received from the other two recommended companies in the area.
Customer in West Sussex
, work completed
Recommended
Outstanding service and quality
Customer Service
Quality
Value
We have used Steve Franklin & Sons Ltd for all our glazing requirements over the last 20 years and we are always impressed with their skill and level of service. Being a family owned business they take more care and concern over the work than more corporate outfits from the initial survey to the actual fitting. We have never felt they had anything other than an interest in doing a first class job for a fair price. The most recent job involved replacing an old casement window with a new one and we are very pleased with the result. The installation took place whilst work on refurbishing the bathroom was taking place at the same time and they worked very well with the plumbers on site even lending them a sealant gun when theirs had broken! I have no hesitation in recommending SFS Ltd and would commend them to anybody looking for a trustworthy and reliable installer.
Customer in West Sussex
, work completed
Recommended
Very professional and friendly
Customer Service
Quality
Value
Nothing is too much trouble for this family run business. They have replaced a number of windows for me over the last few years. Would highly recommend.
Customer in West Sussex
, work completed
Recommended
Replace windows
Customer Service
Quality
Value
Tidy, efficient and good workmanship.
David, Upper Beeding
, work completed
Recommended
Prompt, helpful and professional
Customer Service
Quality
Value
Double glazing - covered wall to increase window size in 1 room, changed position of windows in another, installed new windows and door in kitchen. Stood out because they made good suggestions and brought full samples of product, excellent work.
Hilary, West Sussex
, work completed
Recommended
Helpful and friendly.
Customer Service
Quality
Value
Fitted French doors for me in a friendly and proficient manner. All went well, no snags, all mess was cleared away and everything left tidy. Would thoroughly recommend and I would certainly use again. The doors look great and are a very good quality!
Raymond, West Sussex
, work completed
Recommended
Nice people to do business with
Customer Service
Quality
Value
A proper family business. Nothing is too much trouble. They replaced a window and a door in our kitchen. An excellent job well done.
Paul M
, work completed
Recommended
Excellent workmanship
Customer Service
Quality
Value
Franklin & Sons are a family business that take care to do an excellent job for you. The two lads were friendly, explained what they were doing and did an excellent job of replacing our windows. They went to great lengths to keep any dirt & disturbance to a minimum and made sure they cleaned up after they finished. A first class trader.
James, West Sussex
, work completed
Recommended
Great Job
Customer Service
Quality
Value
Steve's sons took out patio doors and put in new ones. They came at 8.30 am as arranged and completed by 17.10 pm. Excellent clean work. A very good price.Previously we had a new front door and side window which was also an excellent job. We will recommend them to other people in the future.
Laurie west sussex
, work completed
Recommended
Great work in Conservation area
Customer Service
Quality
Value
Steve gave valued and constructive advice about replacing a dormer window on our house in a conservation area. The subsequent work was carried out to a very high standard by Richard and Chris, involving some work which had not, and could not have, been foreseen. Throughout, we were kept advised of progress and the extra repair work. The result is a window that enhances the visual appearance of the house, whilst at the same time improving insulation. Highly recommend Steve Franklin & Sons.
ColinM
, work completed
Recommended
Perfect
Customer Service
Quality
Value
Front door & side panel. Exactly what was chosen. After removing old door several problems became apparent, all professionally overcome. Well finished off and tidy.
John C, West Sussex
, work completed
Recommended
They care about whhat the customer wants.....
Customer Service
Quality
Value
They replaced our original, bay, lounge sash windows with new double glazed ones, to match the upstairs ones they had done for us previously...... Their work was of a very high standard, keeping me and my wife involved at all stages of their work, letting us know what they're doing and why.....and giving us options and choices of finishes to most aspects of the work.... They also made very little mess and what they did make, they tiddied up! Really, really pleased with them and the new windows and would not hesitate to recommend these chaps.
ColinL
, work completed
Recommended
Excellent job, very friendly guys
Customer Service
Quality
Value
Definitely no complaints.
William, West Sussex
, work completed
Recommended
Efficient, Reliable, Very Helpful
Customer Service
Quality
Value
A small family firm, excellent work, recommend them highly - planning to use them for more work.
Dorothy, West Sussex
, work completed
Recommended
Excellent local installer
Customer Service
Quality
Value
I used Steve and his sons following a recommendation by a neighbour. The job included removal and replacement of a large (4m x 2m) window and a similar sized sliding door unit. it's not an easy site to work on with limited access but they worked efficiently and quickly and got the whole job completed in two days. They kept everything tidy and the new aluminium units looks wonderful. They were always courteous and polite and willing to explain what they were doing as the new units were assembled and fitted. It was a pleasure having them working on my home and I would recommend them to anyone.
Patrick
, work completed
Recommended
My review
Customer Service
Quality
Value
Clean. Very good work. Would recommend to others.
Adrian, West Sussex
, work completed
Recommended
My review
Customer Service
Quality
Value
Highly recommended. Excellent job
Doreen, West Sussex
, work completed
Recommended
FIRST CLASS INSTALLERS
Customer Service
Quality
Value
Brilliant service from start to finish. Richard and Chris worked tirelessly replacing 7 windows in my property to a very high standard with special attention to every detail. They were friendly and courteous at all times and a pleasure to deal with. I am delighted with my smart new windows and would highly recommend this family business to anyone.
Azzopardi
, work completed
Recommended
Excellent
Customer Service
Quality
Value
Prompt, professional & would highly recommend them.
Pippa, West Sussex
, work completed
Recommended
Love it!
Customer Service
Quality
Value
Steve's sons fitted our new door for us. They were polite and efficient, leaving everything spotless. It looks so smart and we feel so safe. Everything was brilliant, from Steve coming to quote, his wife discussing options and his sons delivering and fitting the product. Thank you!
Amanda, West Sussex
, work completed
Recommended
Good at windows, ordering just OK.
Customer Service
Quality
Value
Professional, tidy and polite. Good job done of replacing windows in entire (old) house. Efficient clear up each day. Incorrect windows order supplied and fitted. Resolution reached swiftly and cordially.
Stephanie, West Sussex
, work completed
Recommended
Tricky job done well
Customer Service
Quality
Value
The job was to remove old, broken PVC bifold doors and replace with new aluminium doors. The removal was time consuming & difficult but the whole job was done in a long today to a high standard. Very pleased.
Nicola, West Sussex
, work completed
Recommended
Knowledgeable and polite
Customer Service
Quality
Value
Competitive quote, knowledgeable survey, prompt installation polite and tidy workmen. Only negative was the wait between booking and installation.
Rebecca, West Sussex
, work completed
Recommended
My review
Customer Service
Quality
Value
Could not fault.
Stephen, West Sussex
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
Prompt and professional and nice to see a uniform. Very polite and clean covered all the floor. Will use again.
Joe, Surrey
, work completed
Recommended
Great Job
Customer Service
Quality
Value
Steve and Richard complete another 2 windows for me. As always they made a brilliant job of it. Steve and his sons replaced all windows and doors at my property and I would highly recommend them! Great products and a real great service. Very trustworthy especially for a woman on her own.
Sandra, West Sussex
, work completed
Recommended
Brilliant job & prompt & professional
Customer Service
Quality
Value
On time - clean - very good job of fitting patio door.
Robert, West Sussex
, work completed
Recommended
Very excited
Customer Service
Quality
Value
Very, very pleased with new door, great product knowledge delivered beyond my expectations!! Door locks fab, great friendly service. Trusted them which is a big thing.
Tracey, West Sussex
, work completed
Recommended
Excellent service all round.
Customer Service
Quality
Value
Family business that works hard! Great service and quality they certainly go that extra mile. Also never seems to be as expensive as you think!
Maxine, West Sussex
, work completed
Recommended
Absolutely outstanding
Customer Service
Quality
Value
Chose this company from 6 others. Major job replacing 33 windows & doors. Really outstanding job. Competitive, professional, polite.
Nick, West Sussex
, work completed
Recommended
Quality job
Customer Service
Quality
Value
Steve Franklin fitted two replacement windows. His service was of high quality and he was courteous & friendly.
Peter, West Sussex
, work completed
Recommended
Replaced windows, excellent
Customer Service
Quality
Value
Franklin & Sons efficiently replaced three windows in our home. Clean, efficient, excellent service. Would recommend highly.
Pamela, West Sussex
, work completed
Recommended
Excellent service, highly recommended.
Customer Service
Quality
Value
Excellent, quick and efficient service. Work was done swiftly, workman were friendly and the finish is brilliant. Highly recommend.
Hannah, West Sussex
, work completed
Recommended
Prompt & professional
Customer Service
Quality
Value
They came on time in fact a bit earlier & did a very good job. Cleaned up when they finished & both very polite & friendly.
Joy, West Sussex
, work completed
Recommended
Fantastic job. Thank you!
Customer Service
Quality
Value
Steve, Richard and Chris worked incredibly hard in appalling cold weather. They cleared up everyday and the new windows are excellent. Cannot fault them.
Catherine, Surrey
, work completed
Recommended
Very professional
Customer Service
Quality
Value
Very professional team, prompt & kept us informed about the work throughout the day, very tidy & prompt time as informed. Would recommend.
Dean, West Sussex
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
Great job, prompt and professional, tidied up completely after each phase.
Anthony, West Sussex
, work completed
Recommended
An extremely professional service
Customer Service
Quality
Value
Brilliant service from start to finish was completed earlier than expected whilst to a high standard. All trades people were professional, approachable and tidy, would highly recommend this service to anyone.
Which? Trusted Traders Consumer
, work completed
Recommended
Great work, great value
Customer Service
Quality
Value
First class tradesmen, great work & excellent value as always.
Andy, West Sussex
, work completed
Recommended
Fantastic job.
Customer Service
Quality
Value
Not an easy window to replace, but it was done to perfection. Really pleased.
Jacqueline, West Sussex
, work completed
Recommended
Beyond the call of duty
Customer Service
Quality
Value
Installation of new wooden windows to very old house. As Steve Franklin removed one of the old windows the brick surrounds started to collapse. He & his Son repaired the brick work diligently and without a fuss, beyond their remit. The installation of all of the windows was meticulous, efficient, clean & tidy, adding some unexpected touches. More than delighted with the company & a very smart high quality product. Thank you Steve & Son and for making good to what could have been a serious problem. Our new windows have way improved the look of the house.
Kerry, West Sussex
, work completed
Recommended
Good Job
Customer Service
Quality
Value
Replaced French windows where the frame had rotted with PVC-u doors and frame. Arrived early and got straght on with the job. Great guys who did a super job and left everything clean and tidy. Very satisfied.
Which? Trusted Traders Consumer
, work completed
Recommended
Very professional
Customer Service
Quality
Value
The team were, efficient, friendly, fast and attentive to detail. You wouldn't have known they'd been afterwards due to how clean they left the areas & well other than brand new lovely windows!
Which? Trusted Traders Consumer
, work completed
Recommended
Good job done
Customer Service
Quality
Value
Job of replacing windows carried out efficiently & on time. All rubbish was cleared from site. Good to see the windows finished off tidily around the frames instead of a thick bead & mastic.
Richard, East Sussex
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Excellent service - 1st class D/G window. Fitted. Clean, tidy & professional.
John, West Sussex
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Courteous and pleasant from start to finish. Delighted with the result.
Diana, West Sussex
, work completed
Recommended
High standard of work
Customer Service
Quality
Value
A very efficient professional job carried out from measurements to delivery and installation. Punctual and tidy work.
J, East Sussex
, work completed
Recommended
Replaced two wooden windows
Customer Service
Quality
Value
Excellent service. Replaced two wooden windows. Extremely tidy courteous with great attention to detail. Would recommend.
Pamela, West Sussex
, work completed
Recommended
Great job
Customer Service
Quality
Value
Excellent workmanship at a good price as always.
Graham, West Sussex
, work completed
Recommended
Very professional
Customer Service
Quality
Value
Very good job, clean tidy workmen.
Anne, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Replace glass in six existing double glazed units. Friendly, courteous, very competent
Alistair, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
An old conservatory replaced. Problems overcome and I am very happy with the final results.
Norma, West Sussex
, work completed
Recommended
Polite, efficient, friendly
Customer Service
Quality
Value
Fitted a new shop front window, after I found my window cracked. Rung Frankling and they came out within a few hours they made it safe, ordered the glaze and gave me a quote in a matter of hours. The job was finished in a week (waiting time for other glazers). I asked them to come early so as to not disturb my shop running. They did arrive at 8AM, very grateful and they even swept up the path out of the front of my shop.
Matthew, West Sussex
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Excellent work, very conscientious, highly recommended
Brian, West Sussex
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
The job carried out was for replacement bathroom window and new front door and frame as Steve has now replaced all our windows over the years. We are more than happy with his work and service. Overall we are very happy with Steve and both his son's work.
Roy, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Absolutely fantastic work and great product fitted. Really prompt time keeping and tidy work. Price was that quoted and no increase.
Diane, West Sussex
, work completed
Recommended
Excellent work
Customer Service
Quality
Value
Replacement of 2 sets of patio doors. Work was carried out efficiently and special attention was taken to the finish, where new doors were not quite the same as old ones. Excellent work by 2 very personable workmen.
Susan, West Sussex
, work completed
Recommended
Superb job
Customer Service
Quality
Value
We chose Steve Franklin to replace our old double glazing units with new ones. Steve has a very good reputation & after seeing the work that he has completed, it is fully justified. Prompt timekeeping, courteous & thoroughly professional. Would have no hesitation in recommending Steve to anyone needing double glazing services.
Ian, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Great job
Keith, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Work undertaken at property in Steyning. Excellent service.
M, East Sussex
, work completed
Recommended
Excellent all round
Customer Service
Quality
Value
Perfect job.
John, West Sussex
, work completed
Recommended
Very good job
Customer Service
Quality
Value
Very good job done in spite of difficulties due to location.
John, West Sussex
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
Job well done as usual, prompt, professional & excellent craftsmanship.
Frank, West Sussex
, work completed
Recommended
Professional service throughout
Customer Service
Quality
Value
We chose Steve Franklin & Sons for our windows as we were more than happy with previous work entrusted to them. They offer a quick and professional service and are more than happy to spend time making sure we received the right units for the job within our budget. Customer satisfaction is high on their agenda. Would certainly use again
Peter, West Sussex
, work completed
Recommended
Very pleased. Recommended.
Customer Service
Quality
Value
Steve was very helpful, listening to our wishes and spending time suggesting solutions and options. Installations went smoothly. Team friendly and polite. We would definitely recommend.
W, West Sussex
, work completed
Recommended
Great job
Customer Service
Quality
Value
They were very polite and professional and did a great job.
Andrew, East Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Very pleased, polite, clean and tidy. Would recommend to anyone.
Peter, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Experienced and knowledgeable. Courteous and careful whilst working. Good value for money with quality service and products. Tidy and considerate.
Mark, West Sussex
, work completed
Recommended
Excellent.
Customer Service
Quality
Value
From initial visit to completion, it was excellent.
Sue, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Courteous, on time, ultra tidy & a sensible price. Good quality product.
Shan, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
I thought the price was very reasonable. The men worked extremely hard and had a pleasant manner. I'm very pleased with my new conservatory.
Penny, East Sussex
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Friendly family firm. Clear on cost, no hard sell. Very reasonable high quality windows put in by friendly courteous and highly professional grafters. Would highly recommend. We will definitely use them again for further work.
Hayley, West Sussex
, work completed
Recommended
Efficient and friendly.
Customer Service
Quality
Value
Replaced windows/doors on two fourth-floor flat rooms. Arrived on time, job completed on schedule. Pleasant and efficient, and would not hesitate to use again.
Peter, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Unhesitatingly recommended.
L, West Sussex
, work completed
Recommended
Efficient and friendly.
Customer Service
Quality
Value
Friendly and efficient staff, work looks good and tidy finish. Had all windows and doors replaced, truth will be if they last!
Which? Trusted Traders Consumer
, work completed
Recommended
As good as one could hope for.
Customer Service
Quality
Value
A perfect job, from inception to completion. A fine professional team!
Andrew, West Sussex
, work completed
Recommended
A professional team.
Customer Service
Quality
Value
We found Steve on the Which Traders website. We have had fantastic service throughout and are very pleased with the work carried out. Steve and his sons worked conscientiously, cleanly and on time. Would definitely recommend their firm.
Sue, West Sussex
, work completed
Recommended
Very happy with quality of work.
Customer Service
Quality
Value
Disappointed in delay in starting work after confirming order.
Steve, Hampshire
, work completed
Recommended
Great job, polite & tidy
Customer Service
Quality
Value
Very professional workmanship, courteous and did a great job and good clean up on completion.
Sylvia, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
I found this company online and chose them based on general customer reviews to replace a front door and frame. From initial visit, through quoting, ordering and installation they have been extremely helpful, friendly and professional. The work was carried out on 28/04/15 to a very high standard of workmanship. The quality and finish is excellent. I thoroughly recommend this company.
Graham, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Top glass
Derrick, West Sussex
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Have used the same firm in the past. Work carried out to a high standard.
Christopher, West Sussex
, work completed
Recommended
Very impressed
Customer Service
Quality
Value
Very helpful in selecting the right style of windows for our property and gave a competitive quote first time. Excellent workmanship and attention to detail. Highly recommended.
Tanya, West Sussex
, work completed
Recommended
Brilliant
Customer Service
Quality
Value
Very satisfied in every way.
D, West Sussex
, work completed
Recommended
Quality workmanship
Customer Service
Quality
Value
Accurate quotation, tidy, helpful, polite workman.
Roy, Kent
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Steve & Sons ordered & fitted a new composite front door & porch for us. They were punctual, reliable, personable & professional. The completed job is excellent.
Neil, West Sussex
, work completed
Recommended
Highly professiona, courteous & value
Customer Service
Quality
Value
This company provide a professional courteous & value for money service, you get what you pay for! They have a superb still set & work is completed to an extremely high standard. I thoroughly recommend them.
Craig, West Sussex
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Hard workers, professional, excellent quality windows, good value. Couldn't be more pleased.
Sylvia, West Sussex
, work completed
Recommended
Fantastic, professional job
Customer Service
Quality
Value
No pressure. Kept you informed at every stage and cleared up after doing the work! Fantastic!
Colin, East Sussex
, work completed
Recommended
Delighted with work
Customer Service
Quality
Value
The team were a pleasure to deal with - friendly & polite. Very pleased with the appearance & quality.
Jean, West Sussex
, work completed
Recommended
Excellent - as ever
Customer Service
Quality
Value
Have now used firm for a dozen contracts on a variety of properties. He is always now my preferred supplier.
Robert, West Sussex
, work completed
Recommended
Expectations exceeded
Customer Service
Quality
Value
Initial consultation for an 8 sided Victorian conservatory was very thorough. The work was carried out in a clean, prompt and professional manner and a very attentive follow up to minor snags. A cheaper quotation was available but the end result exceeds expectation and is excellent value for the price.
George, Surrey
, work completed
Recommended
Tidy, professional. Would recommend
Customer Service
Quality
Value
Not pushing for sale but very informative initial meetings. Good attention to detail with finish. Polite and punctual. Tidy workers. Would recommend
Lucy, East Sussex
, work completed
Recommended
Professional installation
Customer Service
Quality
Value
A professional but friendly company which undertook a good quality installation.
Nathan, West Sussex
, work completed
Recommended
good work
Customer Service
Quality
Value
Richard & Tom worked hard and made a very neat job of installing five new windows and replacing rotten gable facias.
Peter, West Sussex
, work completed
Recommended
All new doors and windows
Customer Service
Quality
Value
Steve was extremely well informed and very helpful throughout the process from initial quote to fitting. The fitting team were good workers and friendly. They were slightly let down by the speed of their response to questions via email; however this is a result of them being a small family run business that is extremely well regarded and thus busy. Very pleased with the end result!
Robert, West Sussex
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
This is an excellent family firm. They did the work efficiently and were friendly and courteous. They really take a pride in what they do and want to ensure that the customer is happy with the job. I would definitely recommend them.
zzzz58
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
How wonderful to find a family firm like this that offer good value for high quality products fitted by skilled workmen. I found them efficient and very considerate. After all the horror stories that you read about double glazing companys it was a pleasure to do buisness with Steve Franklin and Sons. I highly recomend them with full confidence.
CSHan
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
I have used this company for various aspects of house maintenance over fifteen years; soffits & facias, front door, windows. At all times I have found them helpful in identifying my needs, always aware of budgetery concerns. Timing and workmanship excellent.
Which? Trusted Traders Consumer
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Very Reliable and an absolute craftsman. Very neat final finish.
Which? Trusted Traders Consumer
, work completed
Recommended