Endorsed by Which?

Strata Windows

4.9

133 Reviews

Opening Hours
Today - 10:00–17:00
  • Monday 10:00–17:00
  • Tuesday 10:00–17:00
  • Wednesday 10:00–17:00
  • Thursday 10:00–17:00
  • Friday 10:00–17:00
  • Saturday 10:00–17:00
  • Sunday 11:00–15:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Its Official - Strata Windows are officially the FIRST Which Trusted Trader in Staffordshire and Cheshire!

Strata Windows Ltd - Part of the Strata Group.

Strata was established in 1981, based in Stoke on Trent and covering all of Staffordshire, Cheshire and Derbyshire.

Supplier, manufacturers and installers of high quality windows, doors, conservatories and orangeries.
Materials available include Upvc, hardwood or aluminium.

Strata offers a full range of high quality hardwood product, all bespoke made to measure in a range of over 500 colour combinations.

The business is directed by the original management team and, following a management buy out in 2007, three new directors with a collective service record of over 90 years!

Our impressive show centre, based on Festival Park houses every product and material available and is open 7 days.

Staffordshire County Council preferred supplier for over 12 years.

Call us on 01782 279081

What we do

  • Double glazing

    • Double glazing suppliers
    • Double glazing repairs
    • Double glazing installation
  • Doors

    • Bi-fold doors
    • Patio doors
    • Timber doors
    • Composite doors
    • Orangeries
  • Conservatories

    • Hardwood conservatories and orangeries
    • Conservatory Roof replacement
  • Glaziers

    • Aluminium Windows
    • UPVC Windows
  • Verandas

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
133 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Excellent ,highly recommended
Customer Service
Quality
Value
New bedroom window fitted ,excellent service from booking ,no haggling ,great price and service.Tim fitted the window and I would highly recommend him and strata .5 star
Customer in Staffordshire Posted on 15/11/2024 , work completed 15/11/2024
The trader replied (on 27/11/2024)
Thank you for your 5 star review, I'm really pleased to see that you are delighted with our service, I will pass on your appreciation to Tim, kind regards, RobMD@Strata
All round great service
Customer Service
Quality
Value
We had to bay windows fitted, from the initial sales visit through to after sales everyone was professional, present and always helpful. Barry and Tim arrived to fit our windows taking great care to protect our property minimise and dust and disruption. Time and care was taken to deliver a high quality finish we are very happy with. Strata lived up to the recommendation of many of our friends and family. We will defiantly use them in the future and recommend to others
Customer in Stoke-on-Trent Posted on 30/09/2024 , work completed 09/07/2024
The trader replied (on 09/10/2024)
Really pleased to see that we have again lived up to our recommendations from family and friends, thank you for your kind comments, they really do go a long way. Kind regards Rob MD@Strata
Our experience with Strata Windows Stoke on Trent
Customer Service
Quality
Value
We have dealt with Strata Windows for 32 years, yes 32 years and cannot fault the work and professionalism of the staff we have had dealings with. We have had 14 jobs done on our property from initial fittings of pvc doors and windows to present day replacement of windows due to age. We start with a call Julie a very experienced and helpful lady, then Paul the surveyor comes along, again experienced and knowledgeable. Our last job was fitted by Adam and Neil who did a wonderful job for us. All work completed in record time and all old materials etc taken away...we would not have known they had been if it were not for our new windows. Let Stata do your work for you....they are a 'cracking' company. Thank you all so much.
Customer in Staffordshire Posted on 27/09/2024 , work completed 20/09/2024
The trader replied (on 09/10/2024)
Hi, I was so pleased to read that you are another returning customer especially after so many years! We pride ourselves in being one of the elite window companies that can actually say we are still under the same corporate name as when we started back in 1986, outliving all our product warranties 3 times! Your superb review and very loyal custom is really appreciated by all the staff and Directors here, thank you. Regards Rob MD@Strata
New Windows by Strata
Customer Service
Quality
Value
Wow, just wow !! Fabulous job, very neat, tidy and efficient. Jordan & Barry have done Strata proud once again, not just in their workmanship but also representing the company too. Extremely happy with the new windows and would recommend Strata to everyone. Well done team.
Customer in Stoke-on-Trent Posted on 27/09/2024 , work completed 21/09/2024
The trader replied (on 09/10/2024)
Thank you for the most amazing review, always good to hear that our company and our installers have done a fabulous job for you and your recommendation to family and friends is very much appreciated, kind regards, Rob MD@Strata
Great work, lovely windows
Customer Service
Quality
Value
Having delayed having new windows throughout as we feared wallpaper damage, we finally took the plunge after months of research. Barry & Jordan had a tough time fitting huge sash windows into our Georgian property but did a splendid job. Very neat and tidy and no damage (which is nothing short of miraculous, given the property’s age). A minor mix up with two windows has been quickly dealt with in the office and we are very pleased with the company as a whole. The care taken during the fit was fabulous and I’d have no hesitation recommending the company to others.
Customer in Posted on 12/09/2024 , work completed 11/09/2024
The trader replied (on 23/09/2024)
Good morning, on behalf of our installers Barry and Jordan, and the team at Strata, I would like to thank you for your lovely 5 star review. I was really pleased to see that our care and attention to detail hasn't gone unnoticed. I will pass on your comments to the installers and all involved, kind regards Rob - MD@Strata
New window
Customer Service
Quality
Value
New double glazed upvc window fitted with trickle vents. Absolutely brilliant, no mess, exactly what was order. Mark & Jordan did a fantastic job and have done Strata proud, well done 👏
Customer in Stoke-on-Trent Posted on 01/08/2024 , work completed 31/07/2024
The trader replied (on 13/08/2024)
Hi, I'd like to pass on my appreciation for the 5 star review for the work that Strata have completed. It really is a pleasure to read that all of our staff and installers have performed to a first class level, I will pass on your comments to all involved. Thanks again, Rob MD@Strata
First class front door installation
Customer Service
Quality
Value
Yesterday I had a new front door fitted by Barry & Tim. They arrived on time, were very respectful of my property and very polite. They fitted the door, were neat & tidy, and cleaned up after themselves. I enjoyed listening to them singing and the banter whilst they worked. They were a great team. I am very pleased with my new door. It looks very classy. Thank you!
Customer in Stoke-on-Trent Posted on 20/07/2024 , work completed 19/07/2024
The trader replied (on 23/07/2024)
Just to say that your 5 star review is much appreciated and certainly gives confidence to future customers. It was great to see that Barry and Tim completed your installation to the high standard that we strive for every day. I will be sure to personally thank them for such a nice job done, thank you. Kind regards, Rob MD@Strata
Excellent service
Customer Service
Quality
Value
Strata fitted replacement doors on my existing conservatory last week. They did a fab job, professional and reliable as ever (they previously fitted my new front door a couple of years ago). They arrived at exactly the time given and completed the work for the price originally stated, which was very reasonable. After a couple of days I was struggling to lock one of the new doors. Strata offered to visit next day, but I wasn’t available. So I was offered an appointment which suited me today. Matt arrived punctually and quickly adjusted the door this morning (it had expanded with the heat) making sure it was to my satisfaction and telling me not to hesitate to call them if there were any problems in the future. Excellent service, as ever, from Strata. I highly recommend this company.
Customer in Staffordshire Posted on 19/07/2024 , work completed 19/07/2024
The trader replied (on 23/07/2024)
Good afternoon, thank you so much for your very complimentary review, I was pleased to see that you are delighted with our service. It was also good to read that you had used Strata a couple of years ago and came back to us with a new order, our customer loyalty is a very important part of our ethos. I will pass on your kind words to Matt and the installers. Kind regards, Rob MD@Strata
Stress-free installation
Customer Service
Quality
Value
Barry and Tim made the installation of our replacement windows and doors a stress-free experience. They kept us informed throughout, had a can-do attitude, kept noise to a minimum, cleaned up thoroughly and even finished earlier than expected. Best of all we are thrilled with our new windows and doors. Highly recommended.
Customer in Staffordshire Posted on 18/07/2024 , work completed 17/07/2024
The trader replied (on 22/07/2024)
Good morning, having just read your lovely 5 star review, I was really pleased to see that our installation was exemplary in all ways. Barry and Tim are an excellent team and compliment each other in their work. I will be sure to pass on your kind words to them and I will personally thank them for their quality of work. Your recommendation to family and friends is much appreciated, kind regards - Rob Dale MS@ Strata
Values-based company that has attracted a team who all share its values
Customer Service
Quality
Value
From start to finish, my experience with Strata has been uniformly positive. Darren's design, idea-bouncing skills and patience meant that I ended up with the space that was perfect for my needs. (Previous architect-drawn plans had been nowhere near this standard.) He and Paul (surveyor) dealt with the planning permission so that the whole process was seamless. Graham did a first-rate job of the construction, despite dreadful weather. Adam and Neil were skilled fitters who it was a pleasure to have around. Martyn and Darren's plastering was flawless and Mark, the engineer, made sure that all finishing touches and trims were in place. Russ was there for project management every step of the way. He was then happy to advise me on later parts of the project such as flooring when Strata's role was officially over and even returned with a colleague to move my furniture into the new space right at the end. I couldn't be more delighted with the end result and would recommend Strata to anyone. Very many thanks to everyone involved.
Customer in Stoke-on-Trent Posted on 09/07/2024 , work completed 04/06/2024
The trader replied (on 10/07/2024)
Hi, firstly may I say a huge thank you for taking the time to write such an amazing review, your complimentary comments are most welcome and I will be sure to pass these on to all the workmen involved within your project. It was good to read that our performance across the board was exemplary and I'm certain that you will enjoy your home extension for many years to come. Kind regards, Rob MD@Strata
Graham Baldwins Gate
Customer Service
Quality
Value
Had a new conservatory roof fitted and from originally ordering the same until completion, the service and workmanship could not and I repeat be bettered. The two fitters, Adam and Neil, assisted by George were extremely polite, pleasant to deal with and exceptional in every aspect of their work. What is more so, they were extremely clean and once the job was completed, they left everything spotlessly clean. Completed on time. Impossible to better. Would highly recommend Strata.
Customer in Staffordshire Posted on 03/07/2024 , work completed 07/06/2024
The trader replied (on 10/07/2024)
Good morning, I'd like to pass on our appreciation for your 5 star review, it's really good to see that Adam, Neil and Jordan all worked well together and completed your installation to a very high standard. Your recommendations to family and friends would be gratefully received as this is the lifeblood of the business. Thanks again, kind regards Rob MD@Strata
Bungalow bay, door and window.
Customer Service
Quality
Value
Lovely installation completed by very friendly fitters, Barry and Tim. We have a large bay window with attached door in our living room. We wanted a deeper sill on the window than had previously been there. No problem at all, has been finished exactly to our requirements. The original window had a very rough, ugly fit to the soffit, which we didn't want with the new window. No problem at all, has again been finished to our requirements. The old lead had been straight and ugly, we asked if it could be made to look better. No problem, .... you can see where this is going. Bedroom window, new soffit and guttering all installed and completed to a high standard. All work carried out with as little mess as possible, and tidied up fully before Barry and Tim left us. This is the 2nd time we have used Strata and have no hesitation in recommending them to anyone, in fact our daughter is having them to fit a front door in 2 weeks time. Very happy with the price we paid too.
Customer in Stoke-on-Trent Posted on 01/07/2024 , work completed 01/07/2024
The trader replied (on 03/07/2024)
Good morning, having read your excellent review, I'd like to pass on our appreciation for your kind words. I was really pleased to see that you are happy with our quality products, service and installation team, Tim and Barry. I will be sure to thank them both myself. Regards, Rob Dale MD@ Strata
Excellent service and workmanship
Customer Service
Quality
Value
I recently had a new bay window and door fitted. The job took a couple of days. The two lads who did the work were Barry and Tim. They were excellent,turned up on time and worked hard. The price I paid seemed reasonable compared with other quotes I got. They cleaned up after and left no mess. I am considering having some more work in the near future and I will definitely be contacting strata windows again. I am really pleased with the work what was done thanks to the excellent workmanship from Tim and Barry.
Customer in Stoke-on-Trent Posted on 29/06/2024 , work completed 25/06/2024
The trader replied (on 01/07/2024)
Hi, many thanks for your 5 star review, it's really good to read that you are over the moon with our installation. I will pass on your comments to Barry and Tim no problem. We look forward to completing more work for you in due course and if you want us to allocate Barry and Tim again, please mention this when you order. Kind regards, Rob MD@Strata
Replacement Windows
Customer Service
Quality
Value
Excellent experience with Strata from initial enquiry through to an on time installation. Arrived as arranged, Andy and Neil assisted by Jordan were a very pleasant hard working team, excellent workmanship and very helpful. Working in hot conditions they still managed to complete the job a little earlier than the programme. A happy experience for this Customer.
Customer in Staffordshire Posted on 26/06/2024 , work completed 26/06/2024
The trader replied (on 01/07/2024)
Good morning, thank you for your lovely review, really pleased to see that you are very happy with our service, I will pass on your comments to the installers Andy, Neil and Jordan. Regards, Rob MD@Strata
Professional Strata Workmanship
Customer Service
Quality
Value
We are extremely pleased with the windows & door fitted by Barry & Tim of Strata. They both worked amazingly in hot weather from 8am till 6pm on the first day and completed our work by mid morning the following day. They advised us of everything they did showed us the mechanisms etc and cleaned thoroughly before leaving including our drive & patio Really nice people too, thanks Guys.
Customer in Staffordshire Posted on 21/06/2024 , work completed 21/06/2024
The trader replied (on 25/06/2024)
Hi, I'd like to pass on our appreciation for your lovely 5 star review. We are really grateful for you kind comments and I'm pleased to read that our product and service was first class. I will be sure to let Barry and Tim know how pleased you are, kind regards Rob - MD@Strata
Strata windows. Doors and conservatory replacement
Customer Service
Quality
Value
Strata from start to finish have been great. The fitters Andrew and Steven we can't speak highly enough! So pleasant and polite, absolutely amazing work, even though it was challenging at times for them , and Andrew carried on despite being in pain through injury. They were so approachable and friendly and professional. Attention to detail was amazing. They explained what they were doing and what was next. They are the best tradesman we have ever had in our home, and would welcome them back for future work! They went above and beyond to ensure we got what we wanted. Also I would like to thank and praise the work of the electrician, sorry we couldn't remember his name, but Strata will know, he pulled a difficult situation on wiring out of the hat! Many thanks to him for sorting and also the TV cable. I can't say anymore. They were amazing! Many Many thanks to them!
Customer in Staffordshire Posted on 20/06/2024 , work completed 20/06/2024
Fabulous!
Customer Service
Quality
Value
I’ll be honest I was a bit worried and hoped my new composite door, which I had paid a lot of money for would not only look good and work well but that it was fitted properly! Well! Not only were Andy and Steve lovely blokes they did an amazing job and my door does look fabulous! I love it!
Customer in Stoke-on-Trent Posted on 14/06/2024 , work completed 14/06/2024
The trader replied (on 17/06/2024)
Hi, many thanks for your wonderful review, I'm really pleased to see that Andy and Steve installed your new door completely to your satisfaction. We really appreciate you taking the time to leave your 5 star review, I will be sure to pass on your comments to all involved. Kind regards Rob MD@Strata
Outstanding workmanship
Customer Service
Quality
Value
I recently had my windows fitted by Strata Windows in Stoke-on-Trent, and I couldn't be more pleased with the experience. From start to finish, their attention to detail was impeccable. Choosing the window design was made easy with their expert guidance, and the survey was thorough, ensuring that everything was planned perfectly. The fitting team was exceptional—clean, efficient, and meticulous in their work. They left no stone unturned, ensuring that every aspect of the installation was flawless. Additionally, their after-sales service was excellent, providing me with peace of mind and support even after the job was completed. Strata Windows will undoubtedly be my go-to place for any future needs related to windows, doors, or conservatories. Thank you, Strata, for your outstanding service and commitment to quality!
Customer in Stoke-on-Trent Posted on 05/06/2024 , work completed 03/06/2024
The trader replied (on 10/06/2024)
Good morning, I'd like to pass on our appreciation for your fantastic 5 star review, I'm really pleased to read that our product and service has met your expectations. I will ensure that your comments are passed on to all the Strata team and thank you for your recommendations, these really make a difference to our future success. Regards Rob, MD@Strata
Thank you to Steve and andy
Customer Service
Quality
Value
Amazing work completed by Steve and Andy. Told us 2 days oringally and all the work was done in 1 which is brilliant. Cleaned up also after themselves which is appreciated
Customer in Staffordshire Posted on 28/05/2024 , work completed 28/05/2024
The trader replied (on 29/05/2024)
Thank you for you lovely 5 star review, I'm pleased to read that your installation was completed early and to an excellent standard, I will be sure to pass on your comments to Andy and Steve. Regards, Rob MD@Strata
30 years using Strata Windows
Customer Service
Quality
Value
I have used Strata for about 30 years on and off. We've had a conservatory, porch, windows etc and always been really pleased with their work. Recently, our porch roof got damaged and we had to have a new roof installed. I rang Strata who arranged for Darren Bloor to call. He viewed the roof and came up with a plan for replacing the roof and gave us a quote. He was very professional and friendly. We agreed to have the work done. He arranged for Russell Mountford to call and go through the plans and give us a date when the work would be carried out. He became our "go to" man. He was brilliant. Nothing was too much trouble and he answered any queries I had. The fitters, Steve and Andy turned up as arranged on the day at 8.00 am and they didn't leave until 3.00 pm. They were brilliant. No long breaks for them, they just got on with the work at hand. Job well done and in a timely manner. They too were very friendly and nothing was too much trouble. I admit that I am a very fussy, pedantic person so there were a couple of "snagging/tweaking" issues. Again, I just rang Russell who arranged for Barry and Tim to call and fix the issues. Barry and Tim were also brilliant. Professional, friendly and did everything we had agreed needed doing. I couldn't have asked for anything more. I am now really happy with the roof. I would highly recommend Strata. I can't fault them. The whole company is customer focused. I shall definitely be using them again. Well done STRATA!!
Customer in Staffordshire Posted on 21/05/2024 , work completed 20/05/2024
The trader replied (on 28/05/2024)
I'd like say a huge thank you for your amazing review, your appreciation for all of our representatives that worked on your project is very much welcome. Having such kind words to endorse all our efforts makes a big difference to new customers that are yet to experience our service, your future recommendations would be much appreciated, thank you again. Regards, Rob MD@Strata.
Bedroom window
Customer Service
Quality
Value
Andy and Steve worked quickly and cleanly to install our bedroom window. All communication with Julie in the strata office was a pleasant experience. Have used them in the past and would highly recommend them.
Customer in Stoke-on-Trent Posted on 21/05/2024 , work completed 21/05/2024
The trader replied (on 28/05/2024)
Just to say thank you for your kind words and your excellent 5 star review. Our aim with all our installations that we complete is to achieve complete satisfaction with everything that we do. I'm pleased to read that we have done so with your installation, your recommendations are greatly appreciated. Regards, Rob MD@Strata
Wonderful job in a short time.
Customer Service
Quality
Value
The too guys that fitted two doors for me were Steve and Andrew they did an excellent job very professional clean job.
Customer in Staffordshire Posted on 17/05/2024 , work completed 17/05/2024
The trader replied (on 28/05/2024)
Thank you for your kind comments, I'm pleased to read that you are delighted with our products and service, your recommendation to friends and family is appreciated, Regards Rob MD@Strata
New windows and doors
Customer Service
Quality
Value
Andy and Steve have done a fantastic job and both deserve a five star rating, they rang the week before to let us know what time they would be with us on the Monday morning. The time keeping was spot on, I was told everything they would be doing before they started, they were extremely tidy no mess and the first day Monday rained none stop all day. They worked happily together and everything has been finished to a high standard, the windows and doors were fitted a day earlier, there were no hidden extra costs or problems, we would recommend using strata to our friends and family it has been a extremely good experience from start to finish
Customer in Staffordshire Posted on 25/04/2024 , work completed 24/04/2024
The trader replied (on 30/04/2024)
Hi, just wanted to pass on my thanks for your superb 5 star review, it was great to read that our team have excelled in their work and service. Having such positive feedback from our customers is essential in today's tough trading environment. I will be sure to pass on to all involved your kind words, thank you so much. Regards, Rob Dale. MD @Strata
PVC windows
Customer Service
Quality
Value
A very professional company from the moment we ordered our windows. The window fitters were excellent. Their workmanship was very neat and they cleared everything up when they had finished. We would highly recommend this company.
Customer in Stoke-on-Trent Posted on 12/04/2024 , work completed 10/04/2024
The trader replied (on 19/04/2024)
Thank you for your 5 star review, it was great to see that you are really pleased with the work, your kind words really make a difference to our future success. Your recommendations are much appreciated. Regards, Rob Dale, MD@strata
What a fantastic company to deal with
Customer Service
Quality
Value
From the very start Strata's representatives were polite, professional, knowledgeable and flexible with their approach. We had a slightly non standard requirement, but it wasn't a problem for them. They found a solution to all the little quirks. At each stage they kept us well informed and when things didn't quite go perfectly they responded immediately and sorted things out. Russ was a great project manager, the builders (EJ Wood) they used were great, as was the plasterer. The strata fitters (Neil and Adam) were fantastic. We wouldn't hesitate to use them again. I rarely give out 5 stars, but Strata have earned them. Outstanding.
Customer in Cheshire East Posted on 04/04/2024 , work completed 08/03/2024
The trader replied (on 10/04/2024)
Just to say a huge thank you for your first class, 5 star review, I was really pleased to see that we excelled in our service. It's good to hear that all our staff, managers and tradesmen are working together with one aim - complete customer satisfaction. Your kind words make a big difference to our future customers and inspire us to keep up the good work! I will be sure to pass on your comments to all involved. Kind regards, Rob - MD@Strata
Really pleased
Customer Service
Quality
Value
I had windows doors and a porch fitted by Phil and Tony, they were friendly, hard working and very professional, providing a high standard of finish throughout. Any problems or issues were sorted out straightaway by both the fitters and Strata. The whole experience of dealing with the company has been easy and fuss free, I can say that everyone we have come into contact throughout the process has been very amenable and accomodating.
Customer in Staffordshire Posted on 28/03/2024 , work completed 21/03/2024
The trader replied (on 10/04/2024)
Hi, many thanks for your amazing 5 star review, we really appreciate you taking the time to share your experience and satisfaction with our service. I will be sure to pass on your kind words to the staff and installers, Kind regards Rob. MD@Strata
Warm roof upgrade for Conservatory
Customer Service
Quality
Value
We are absolutely delighted with our new roof. On the coldest days we are already sitting in the conservatory, so much warmer and great to be in there. Some 10 years ago Strata installed the Conservatory and we were so pleased with the workmanship and the finish. So when we decided to have the upgrade it made sense to contact Strata again. We were not disappointed, from start to finish, all of the work done, Darren, Russell, Adam, Neil, the electricians, plasterers, and the decorators did a fabulous job. Always on time, cleaned up daily after their work and just a really nice bunch of people to work with. We would not hesitate to recommend Strata and certainly would use them again.
Customer in Staffordshire Posted on 23/03/2024 , work completed 04/03/2024
The trader replied (on 27/03/2024)
Good morning, having read your fantastic 5 star review, I would like to say how pleased I am to read your comments, thank you so much for taking the time. It really makes a difference when a first class review is left, especially in today's marketplace as this reinforces the confidence in using our company. Thank you once again for your review and I will be sure to pass on your kind words to all the staff involved. Regards, Rob Dale. MD Strata Ltd
New Windows & Doors Fitted
Customer Service
Quality
Value
So we have just had all our windows and doors fitted by Lewis and Karl from Strata Windows and I just had to say that these 2 guys were absolutely brilliant from start to finish. Such a credit to Strata. Made sure everywhere was covered before work started, work was completed to a high standard and cleaned up before they left each day. Had one new piece of glass pop on installation but a new one was already ordered before they told me. Very efficient! Thanks guys and thanks Strata
Customer in Posted on 03/03/2024 , work completed 28/02/2024
The trader replied (on 11/03/2024)
Hi, just to say a big thank you for your 5 star review, we really appreciate you taking the time. I was pleased to see that you are 100% satisfied with our service and the quality of the installation. Kind regards, Rob Dale MD@Strata.
Excellent service
Customer Service
Quality
Value
I have used Strata Windows before for window replacement (all of them) and have been very pleased with the outcome. This time I had a replacement front door fitted. I agreed a price and shortly afterwards they contacted me with a date for fitting the door and that it would be in the afternoon. They phoned me a few days before the due day to confirm that I was still available on the agreed day. On the day they phoned to tell me a time to expect them and they arrived within a few minutes of the time. There were two fitters who introduced themselves and then explained what they would be doing. They immediately got down to work after laying sheets down on the floor. They were both friendly and polite and when they had finished they made sure that I was completely satisfied with what they had done. They also gave me a guide to the locking system for the door. They then cleared away and after they had left you would not know they had been. A very professional service form everyone concerned with the sale and fitting.
Customer in Stoke-on-Trent Posted on 18/12/2023 , work completed 15/12/2023
The trader replied (on 21/12/2023)
Hello, I'd like to thank you for your excellent 5 star review and to say how pleased I am to hear that Strata have again provided an excellent product and service, your loyalty to our company is greatly appreciated. Our business is based upon customer recommendations and your kind comments will certainly go a long way to reinforce confidence with any new customers. Wishing you a very Merry Christmas and a Happy and prosperous New Year. Regards, Rob Dale. MD@Strata
Quality work - as ever
Customer Service
Quality
Value
Needing a new internal composite door we had no hesitation and contacted Strata Windows, having used their expertise for many years it was a no brainer. The survey prior to the job puts your mind at ease knowing that any possible issues have been discussed and sorted. Communication regarding the time and duration of the job is also made clear. Following the fitting, any instructions regarding the closing, opening, locking, etc. is explained. fully. The fitting was completed on time. There was no mess to clear. The fitters were friendly, professional and courteous. Will we consider Strata again? Certainly.
Customer in Stoke-on-Trent Posted on 22/05/2023 , work completed 16/05/2023
The trader replied (on 24/05/2023)
Hi, I have read your fantastic review and would like to say how very pleased I was to see that you are really satisfied with both our service and product. I really makes a big difference when customers take the time to show their appreciation and express this with a kind review. Thanks again, I will be sure to pass on your comments to the staff, best wishes Rob Dale - MD Strata Windows
Excellent company
Customer Service
Quality
Value
I had a new composite door & cover sills fitted by Strata. Customer services were extremely helpful in the selection & ordering process and the original fitting date was adhered to precisely. The fitting team did a sterling job arriving bang on time, working efficiently & professionally and completing the work to my full satisfaction. The door/glass quality are superb and come with a long warranty, giving real peace of mind. The finished door looks stunning. I can’t recommend this excellent company highly enough.
Customer in Staffordshire Posted on 08/11/2022 , work completed 04/11/2022
The trader replied (on 10/11/2022)
Just to say that we really appreciate your kind comments and I am especially glad to hear that our installation team have completed a first class service. As a company established for over 40 years, we rely on recommendation from our customers, and having traded through really difficult times since 2020, I am particularly pleased to hear that our efforts are appreciated for a good job, well done! Thank you so much. I have tracked your installation and I will be sure to pass on your comments to the fitters themselves. Regards, Rob MD - Strata
Excellent service
Customer Service
Quality
Value
New composite door and side panel & pvc window fitted. On time, clean, tidy. Very good products. Company advice received after we had accepted initial quotation resulted in substantial saving.
Customer in Staffordshire Posted on 03/11/2022 , work completed 03/11/2022
The trader replied (on 10/11/2022)
Good morning, I wanted to say a huge thank you for taking the time to leave your great review. We really appreciate this as it goes a long way to reassure our future customer of our quality and service. Please let us know if we can be of any further service. Regards, Rob MD - Strata
Outstanding after sales service
Customer Service
Quality
Value
We are delighted with our Strata Conservatory but, after 8 years it developed a small leak. Strata honoured the warranty without any fuss and it has been fixed today in very quick time. Special mention for Mark and his assistant who were totally professional and fitted a new seal in about half an hour. Extremely impressed.
Customer in Staffordshire Posted on 29/06/2022 , work completed 29/06/2022
The trader replied (on 30/06/2022)
Good morning, I'd like to say thank you for your 5 star review and I'm pleased to read that our aftercare team have impressed you with their prompt response and action. We have, for many years, placed very high importance on great customer service as we know this makes a big difference to choosing a company to carry out work. Thanks again for the review, Kind regards, Rob.
Great Company and Fitters
Customer Service
Quality
Value
The guys Andy and Steve, absolutely wonderful they arrived on time very pleasant got on with the work never wasted a minute the weather was over 20c, the windows are beautiful, what a difference they make to all the rooms, I'm really pleased with them the guys cleaned them after, also cleaned all up they left no mess, very trustworthy pleasure to meet them also Gail was very helpful thank you Gail. GREAT COMPANY.
Customer in Stoke-on-Trent Posted on 11/06/2021 , work completed 10/06/2021
The trader replied (on 15/06/2021)
Just wanted to pass on our appreciation for the great review, I am please to see that we met with your expectations and that our installers did a fantastic job. I will pass on your comments to all involved, thanks again! Regards, Rob
French doors - highly recommend Strata
Customer Service
Quality
Value
Strata Windows have recently installed French doors through into our conservatory. Great service from start to finish. Staff are highly trained, polite and professional and work was completed to a high standard. We had several quotes and Strata were competitively priced. It's great to see a company that care about customer service and actually deliver what they say they will. It's a competitive market out there for UPVC suppliers and installers but you won't go far wrong using Strata. Highly recommend.
John in Staffordshire Posted on 17/05/2021 , work completed 12/05/2021
The trader replied (on 19/05/2021)
Good morning John, Really appreciate you taking the time to leave us the review, thank you for the great comments and I'm pleased to see that we have excelled on quality and service. Kind regards, Rob
Malincourt
Customer Service
Quality
Value
We first used this Company 20 years ago and they have completed additional work for us from time to time including doors and windows. The latest job was to replace 3 dormer widows and French windows. We found them very efficient and professional. The work carried out was excellent and the replacements were to a very high standard and quality. We would have no hesitation in recommending Strata Windows for their products and workmanship.
Robert in Staffordshire Posted on 06/04/2021 , work completed 01/04/2021
The trader replied (on 08/04/2021)
Robert, good afternoon I'd like to show our appreciation for your great review and I'm pleased to see that you are more than happy with our quality and workmanship. It was good to read that you would not hesitate in recommending us to family and friends and that you keep coming back to us! Kind regards, Rob
Complete house doors and windows replaced
Customer Service
Quality
Value
This is an excellent company to deal with from sales through to fitting. The product is first class and the fitting was done efficiently and to a very high standard. It's always difficult to single out people when everything has gone so well with the project, but to say that Julie took the original order, the fitters that came Phil and Tony fitted most of the doors and windows and the patio door by Barry and Adam, and Paul scheduled the project. All first class and a credit to Strata. From the work that was done on my house I would have no problem in recommending Strata to anyone. Thank you Strata.
Percy in Shropshire Posted on 17/03/2021 , work completed 18/12/2020
The trader replied (on 18/03/2021)
Percy good morning, following your great review, I wanted to express my gratitude for your kind comments, I was pleased to see that we have excelled with our service and product qualities. In a difficult year for everyone, it's good to read that our efforts and commitment don't go unnoticed. Kind regards, Rob
No more draft in the house!
Customer Service
Quality
Value
No more draft in the house! We had a brand new Composite door, French doors and all of our Windows replaced as we were having problems with draft and noise. I would highly recommend anyone to get windows and doors from Strata as they are the gold standard. Incredibly neat and attention to detail was impeccable. You can see in my photos some finished products. I would also like to thank the very knowledgeable fitting team: Barry Woodvine and Adam Mullock as they went above and beyond installing our new Windows and Doors.
Customer in Staffordshire Posted on 08/03/2021 , work completed 04/03/2021
Excellent job
Customer Service
Quality
Value
First time we have used Strata and will definitely do so again and highly recommend them. The job was first class from start to finish delivering on all their claims.The installation team were great could not fault them.
Customer in Staffordshire Posted on 19/02/2021 , work completed 04/02/2021
The trader replied (on 22/02/2021)
Hi, I'm pleased to read that you are delighted with the Strata works and that everything was first class, we pride ourselves on delivering an exceptional service. I will ensure our installation teams are commended for great work, please pass on your recommendations to friends and family. We look forward to providing our service for any future works you require, Regards, Rob Dale
Great service
Customer Service
Quality
Value
We have used Strata before, so we had no hesitation about using them again. We were not disappointed as everything went like clockwork.
Customer in Staffordshire Posted on 18/12/2020 , work completed 18/12/2020
The trader replied (on 22/02/2021)
Good morning, just to say thank you for your great review, I'm pleased to see that your are delighted with the product and service. Your recommendations to friends and family would be much appreciated. Regards, Rob Dale
Replacement Conservatory
Customer Service
Quality
Value
The installation guys were very professional and made an outstanding job of the replacement conservatory. They were courteous and removed all the mess away to our satisfaction. The only negative point to the whole project was the time it took from the deposit payment to the actual installation date. I was quoted 4 to 6 weeks in June but in reality, it turned out to be October with outstanding parts fitted in November. Having said that, it’s been a very problematic year for us all so we half expected this.
Customer in Staffordshire Posted on 16/11/2020 , work completed 07/10/2020
The trader replied (on 26/11/2020)
Good morning, thank you for your great review and I'm pleased to see that we have met your expectations and that you are happy with our service and product. To address the negative point, you are right when you say that its been a problematic year, it's certainly been an interesting one! We do try and guide our customers with lead times as accurately as we can and under normal circumstance, we usually hit the mark. Your recommendation is much appreciated, Kind regards - Rob and the Strata team.
Front Bay Window
Customer Service
Quality
Value
Great service quality first class excellent fitters were amazing did a fantastic job very helpful and cleaned up. Would highly recommend Strata previously had windows and door and will certainly be using them again for the remaining windows and doors we need. Very happy
Customer in Stoke-on-Trent Posted on 26/06/2020 , work completed 26/06/2020
The trader replied (on 26/11/2020)
Hi, sorry for the delay in reply, it's been a hectic year! Just say say a very heartfelt thank you for very kind comments and I'm so pleased to read that you are happy with our products and service. We look forward to seeing you soon when you are ready for your remaining windows. Thanks again - Rob and the Strata team
Fitters were outstanding again
Customer Service
Quality
Value
Used strata 3 times over a number of years, had wooden and uPVC windows, quality is always top class, price better than most like for like. Andrew who quotes is knows his windows and advises, Paul measures and again know his job so well, the ordering and scheduling is efficient, office staff helpful polite and friendly. All the teams of fitters we have had have been on time hard working and courteous, including clean and tidy. The most recent team were above excellent I could not believe how little mess fitting 5 big sashes, also the time taken to ask if we were happy and show us how to use them. They disposed of all the rubbish too. Top class firm strata.
Customer Posted on 28/10/2019 , work completed 25/10/2019
The trader replied (on 08/11/2019)
Hi, Just to say a huge thank you for your most kind review here, I'm so pleased to read that yet again the Strata team have excelled with our product and service. Having traded successfully for almost 37 years now, it's reassuring to see that we can still achieve such high standards, and we continually strive to maintain this year on year. Your recommendation is very well received, thank you. Regards, Rob.
Replacement Windows & Door
Customer Service
Quality
Value
We decided to replace all 8 windows in the house, plus a conservatory door. We obtained various quotes and decided on Strata due to price & reputation. From the first meeting with Gail in the showroom, everyone we have dealt with has been polite, professional and efficient. There were no pressure sales and all timescales were agreed to fit in with our requirements. Installation was completed within 2 days by Mick and Adam with minimum disruption. As with any job of this nature, a couple of follow up visits were required which were done promptly and without any fuss. We are really pleased with the final result and would have no hesitation in recommending Strata. Thank you
Steve & Andrea in Stoke-on-Trent Posted on 12/08/2019 , work completed 08/08/2019
The trader replied (on 06/01/2020)
Hello Steve & Andrea, Just to say a huge thank you for your kind review on the service and product we supply. I'm pleased to see that you are happy with the experience of using Strata and thank you for your recommendations. Kind regards, Rob.
My review
Customer Service
Quality
Value
Highly recommended. Pleasant guys. Clean. Waste no time.
Tim, Staffordshire Posted on 19/06/2019 , work completed 19/06/2019
The trader replied (on 09/08/2019)
Hi Tim, just to say thanks for the recommend, much appreciated. Good to see that we met with your expectation. Regards, Rob
My review
Customer Service
Quality
Value
No complaints, prompt and highly recommended.
Helen, Staffordshire Posted on 11/04/2019 , work completed 11/04/2019
The trader replied (on 15/05/2019)
Hi Helen, thank you for the recommendation, it's appreciated. Rob.
Prompt and professional.
Customer Service
Quality
Value
Completed according to specification. Excellent workmanship with least disruption. Friendly workman. Door looks amazing.
David, Staffordshire Posted on 02/04/2019 , work completed 02/04/2019
The trader replied (on 15/05/2019)
Good morning David, Just to say thank you for your kind comments on our review page, much appreciated. Regards, Rob.
Replacement Windows and Doors
Customer Service
Quality
Value
Thank you for the excellent work completed to schedule. From our initial visit to the Showroom, the quotation, survey and installation we have been extremely impressed with the customer service. We had two exterior doors and three windows replaced. Installers Barry and Adam were extremely professional and courteous during the works and left everywhere clean and tidy. The quality of the doors and windows is impressive. We would certainly recommend you to others. Thanks again.
Customer in Cheshire East Posted on 25/02/2019 , work completed 07/02/2019
The trader replied (on 28/03/2019)
Good morning to our customer in Cheshire East! I was very pleased to see that we have impressed you with our service and quality, your review here is much appreciated. As a company that never has or ever will employ any kind of telesales, door knocking or pressure selling tactics, we do rely on our customer recommendations and your lovely comments go a long way towards this. Having been trading successfully for almost 40 years, Strata are always here should you have any issues at all, just give us a call. Thanks again, Kind regards Rob
New door
Customer Service
Quality
Value
I have used Strata before and again excellent customer service. The installation was excellent with no issues. I would highly recommend Strata to anyone wanting doors,windows or conservatory’s
Customer in Staffordshire Posted on 15/02/2019 , work completed 14/02/2019
The trader replied (on 28/03/2019)
Good morning, Just to say thank you for you lovely comments and for your Strata loyalty, I'm pleased to read that we again met with your expectations on service. Your recommendations are much appreciated, Regards Rob
Very impressed with the service.
Customer Service
Quality
Value
I was very impressed with the service, excellent information from Gail to choose the right door - fitted within 3 weeks as promised. Fitters Adam & Neil were very efficient, polite and professional.
Elizabeth, Staffordshire Posted on 15/02/2019 , work completed 15/02/2019
The trader replied (on 28/03/2019)
Good morning Elizabeth, I'm pleased to see that our staff and products have met with you expectations and that you are delighted with our service. I will make sure that Gail, Adam and Neil are all aware of your lovely comments, Thanks again and please share your appreciation with family and friends! Kind regards, Rob
My review.
Customer Service
Quality
Value
Complete experience from design to completion. Good suggestions at planning, careful workmen, tidy and hard working. Installation manager ensuring everything went according to plan.
Shirley, Staffordshire Posted on 29/01/2019 , work completed 29/01/2019
The trader replied (on 28/03/2019)
Good morning Shirley, just to say how grateful we are for you lovely review here, it's great to see that all our efforts are appreciated. If you do have an opportunity to recommend us, please ask about the scheme we have that gives a little back to you. Julie or Gail, in our showroom have the details. Thanks again, Regards. Rob
Excellent work professionally carried out
Customer Service
Quality
Value
New conservatory with warm roof system. Work done on schedule and budget. Input from installers was notable not only for expertise but the unrelenting application to,the job in hand. Refreshingly the time on site was accompanied by willingness to discuss detail and unfailing good humour between themselves and we the customer. Subjects referred back to HQ staff were dealt with quickly and helpfully.
Lorraine Heckle Posted on 27/11/2018 , work completed 27/11/2018
The trader replied (on 06/02/2019)
Good afternoon Mrs Heckle, It is great to see that you are delighted with our performance on all areas and we really appreciate your 5 star rating, thank you. I have passed on your comments to staff and installers and, of course, given the pat on the back! Kind regards, Rob
Very Disappointed
Customer Service
Quality
Value
Strata Windows Very Disappointed with the care of a new window: 23rd November 2018 Arrived a day late that planned due to delay on another job; 1. Crack in the window pane, 2. Damage to coving in living room 3. Damage to the wooden floor 4. Damage to window sill, outside & inside 5. Marks on the panels 6. Window not closing correctly 7. Mess left outside the house and pavement 8. Seal not positioned correctly, plus the list goes on; Complained over four times, now after having paying in full as there policy stipulates. Attitude was,” what do you want m e to do about it”, poor; poor; quality service.
Customer in Staffordshire Posted on 24/11/2018 , work completed 23/11/2018
Very impressed with installation and aftercare service.
Customer Service
Quality
Value
We had 8 windows replaced and the conservatory rebuilt up from a low brick base. The team arrived as scheduled and the work was completed within the agreed timescales. We were very impressed with the efficiency and standard of the workmanship. They were polite and courteous and left the area clean and tidy. There was a slight snag with conservatory door and this was quickly rectified after the installation. They did a fabulous job and we would have no hesitation in recommending them. In fact we are considering having the remainder of the windows and doors replaced.
Judy Gratton Posted on 17/10/2018 , work completed 17/10/2018
The trader replied (on 09/01/2019)
Hi Mrs Gratton, Just a quick thank you for your very kind review following our installation, it's great to see that the finished results exceeded your expectations. As they say 'Loyalty pays' so if you are considering having other work done, please ask Julie or Gail about our loyalty discount scheme. Kind regards, Rob Dale
Windows and Door
Customer Service
Quality
Value
Just like to thank Strata Windows on behalf of my parents who are in their eighties. From the very start when Rob came to see my parents he was very helpful and gave good advice and no pressure to buy. They decided to have two upstairs windows, large bay window downstairs and a front door. The two fitters Adam and Neil were very professional they made a superb job very clean tidy did everything that was asked of them. Thanks again to Strata Windows for an excellent job well done will definitely be using you again.
Ian Lawton Posted on 04/09/2018 , work completed 04/09/2018
The trader replied (on 20/09/2018)
Mr Lawton, good afternoon Just wanted to show our appreciation for your very kind review and I am pleased to see that your parents installation was excellent. I have passed on your comments to the installers who also appreciate the gesture. Thanks again and should your parents have any issues, please feel free to contact myself. Regards Rob
New conservatory
Customer Service
Quality
Value
From beginning to end of the construction I felt confident in the team's ability to build my new conservatory. I was not disappointed! Every stage of the construction was tackled professionally , no mess was ever left at the end of each day and great care was taken to match up with existing brickwork and windows. Problems were dealt with promptly and successfully. I have no hesitation in recommending Strata. If I have construction work done in the future I will be back to this company.
Christine P Posted on 18/05/2018 , work completed 18/05/2018
The trader replied (on 07/08/2018)
Hi Christine, I was very pleased to read that you are so happy with the overall project of your conservatory installation, we take a lot of pride in our ability to project manage and, as you said, to rectify any problems that may occur. Your recommendation to friends and family would be much appreciated. Kind regards Rob
Pleased with job
Customer Service
Quality
Value
Andrew, the sales rep was pleasant & efficient & did not outstay his welcome. The fitters, Alan & Russell did a wonderful job & tidied up afterwards. The office staff, Julie & Gail were helpful. A stress free experience from start to finish.
Marc, Staffordshire Posted on 16/04/2018 , work completed 16/04/2018
The trader replied (on 07/08/2018)
Hi Marc, just to say a big thank you for your kind review and the good feedback towards our staff, I will make sure this is passed on to them. Regards Rob
Brilliant job
Customer Service
Quality
Value
Good service. Happy with the product. Happy with the price all round. They have been very helpful.
Ian, Staffordshire Posted on 13/03/2018 , work completed 13/03/2018
The trader replied (on 10/04/2018)
Hi Ian, Just a quick note to say thank you for taking the time to review our service and for your kind comments, much appreciated. Regards Rob
Brilliant job, prompt and professional.
Customer Service
Quality
Value
Excellent workmanship they never stopped and left no mess behind. They cleared everything up and took it away. They were both very polite. Got me to try the door before they went, I am very pleased.
Jean, Staffordshire Posted on 12/03/2018 , work completed 12/03/2018
The trader replied (on 10/04/2018)
Jean, Many thanks for the review and I am pleased to read that our service was excellent and that our installers did a great job. Regards Rob
Excellent work, looks good too.
Customer Service
Quality
Value
Care taken when removing the existing doors & frame, clean & tidy work.
Alan, Staffordshire Posted on 12/03/2018 , work completed 12/03/2018
Fabulous front door
Customer Service
Quality
Value
Quality Visage GRP composite front door. Thanks to all the team for superb service from start to finish. Would highly recommend.
JOANNE Posted on 21/02/2018 , work completed 21/02/2018
The trader replied (on 10/04/2018)
Hi Joanne, I'm glad to read that your door installation has met with your complete satisfaction and that you are happy to recommed Strata, I do know from feedback that the door really looks good. Regards Rob
Fantastic job
Customer Service
Quality
Value
Prompt, courteous fitters. Nothing was too much trouble. Very tidy. Quality product. New to the area and Strata were recommended to me. First class product and service. Very impressed and will definitely recommend.
Simon, Shropshire Posted on 06/02/2018 , work completed 06/02/2018
Excellent job
Customer Service
Quality
Value
The fitters arrived promptly and worked quickly and professionally. Most impressed with the finished result.
Philippa, Shropshire Posted on 02/02/2018 , work completed 02/02/2018
Fair price, neat installation, and supporting the disabled workforce
Customer Service
Quality
Value
The excellent showroom in Stoke-on-Trent was well presented with knowledgeable sales staff who provided authoritative, un-pressured assistance. Thirteen Evolution Stormforce 2 windows were installed over a three day period. The contract price compared favourably with quotes from other firms. The two workmen were polite, hard-working, and took great care to ensure the house interior was protected from building dust. Their hard of hearing disability was of course irrelevant to their standard of work. The company was very flexible with regard to a later installation of a bathroom window due to building works. A minor snag with the fit of horizontal mullions is being addressed by the installation manager who personally visited the site on the day the problem was identified. The site was properly tidied post installation after work in very arduous environmental conditions - it was freezing. Overall, the windows look superb and I recommend this firm for its competitive pricing and excellent standard of service.
Richard Cooke Posted on 21/01/2018 , work completed 21/01/2018
Professional job
Customer Service
Quality
Value
From making my first enquiry until the job was finished was brilliant. For a quote, I was given the name of the person, he was prompt, not in the slightest pushy, he even offered me 24 hours to think about if I needed it. Fitters again prompt, courteous of my home by putting sheets down. Fair price too. Would recommend.
Which? Trusted Traders Consumer Posted on 01/12/2017 , work completed 01/12/2017
Highly efficient
Customer Service
Quality
Value
From start to finish, professional, efficient, competent in every way. A very happy customer.
Greta, Staffordshire Posted on 20/11/2017 , work completed 20/11/2017
My review
Customer Service
Quality
Value
Excellent job, very efficient
Michael, Staffordshire Posted on 16/11/2017 , work completed 16/11/2017
Pleased with work done
Customer Service
Quality
Value
We would have no hesitation is recommending this company. They were efficient, professional and friendly.
John, Cheshire Posted on 13/11/2017 , work completed 13/11/2017
Prompt, Very professional and Brilliant Job
Customer Service
Quality
Value
Andy and Steve were very professional in there work, they did a lovely job at fitting my front door. When they had finished you couldn't even tell anybody had been. Very tidy workmanship, excellent job.
Sharron, Staffordshire Posted on 10/11/2017 , work completed 10/11/2017
Excellent service, dependable.
Customer Service
Quality
Value
We had Strata for our first windows/doors installation (external beaded) in 1980s, then in 2000 we had them back to replace all the windows/doors again (internally beaded). A few years after that they came back to install a small conservatory for us. Recently we built an extension and they came back to install windows and door for us. Would I recommend them - yes I would! Need I say more?
Brian, Staffordshire Posted on 04/11/2017 , work completed 04/11/2017
Professional and tidy
Customer Service
Quality
Value
A very professional job from the first telephone call to the day of fitting. Fitters very good, no mess. Old windows taken away.
David, Staffordshire Posted on 03/11/2017 , work completed 03/11/2017
Excellent Job
Customer Service
Quality
Value
From the initial survey to the installation of the windows everything was dealt with in a highly professional manner. A special mention to the two man installation team who were totally committed tradesmen with a brilliant work ethic. The finished job was a testament to their skill and ability.
Michael, Staffordshire Posted on 01/11/2017 , work completed 01/11/2017
Very Neat and Professional Job
Customer Service
Quality
Value
Have used Strata in the past and will certainly use them again.
Christine, Staffordshire Posted on 17/10/2017 , work completed 17/10/2017
My review
Customer Service
Quality
Value
Brilliant Job, Excellent Service.
Thomas, Staffordshire Posted on 10/10/2017 , work completed 10/10/2017
First class
Customer Service
Quality
Value
Both fitters were very professional clean and tidy. Plus they were pleasant and people friendly.
James, Shropshire Posted on 09/10/2017 , work completed 09/10/2017
My review
Customer Service
Quality
Value
From start to finish every job excellent.
Yvonne, Staffordshire Posted on 06/10/2017 , work completed 06/10/2017
Excellent Service
Customer Service
Quality
Value
Arrived as promised, completed as promised.
Which? Trusted Traders Consumer Posted on 05/10/2017 , work completed 05/10/2017
Excellent workmanship and left no mess
Customer Service
Quality
Value
The 2 workmen who installed our windows arrived at 7.50am and started work immediately making an excellent job and by 1.00pm had installed 3 windows and cleaned any mess they had made.
Which? Trusted Traders Consumer Posted on 04/10/2017 , work completed 04/10/2017
Very pleased - great professional job
Customer Service
Quality
Value
Work efficiently carried out. Very pleased with quality of doors and workmanship.
Valda, Staffordshire Posted on 30/09/2017 , work completed 30/09/2017
VERY PROFESSIONAL AND RELIABLE
Customer Service
Quality
Value
Was very happy that we chose this trader for our new front door. They telephoned to let us know the time they would be arriving. Arrived promptly and did the job quickly and professionally, cleaning up everything afterwards. The door itself was exactly what we wanted and wouldn't hesitate to recommend them to others.
Sylvie1 Posted on 28/09/2017 , work completed 28/09/2017
True Professionals
Customer Service
Quality
Value
First class service from initial enquiry to finished fitting. All windows replaced and no inconvenience. Very pleased with product and service.
Philip, Staffordshire Posted on 25/09/2017 , work completed 25/09/2017
Excellent work
Customer Service
Quality
Value
Excellent service from salesman surveyor and fitters. Would highly recommend the company.
Julie, Cheshire Posted on 25/09/2017 , work completed 25/09/2017
Excellent service
Customer Service
Quality
Value
Julia, Andrew & Paul excel. Nothing to much trouble. Excellent service.
Sheila, Staffordshire Posted on 11/09/2017 , work completed 11/09/2017
Excellent workmanship
Customer Service
Quality
Value
This is the second time I have used them for windows and doors installation. As always, efficient and friendly service both the administration and installation team/ Would definitely recommend to others.
Bernadette, Staffordshire Posted on 07/09/2017 , work completed 07/09/2017
Excellent
Customer Service
Quality
Value
Excellent. The fitter very pleasant and polite.
Margaret, Staffordshire Posted on 25/08/2017 , work completed 25/08/2017
Prompt and professional
Customer Service
Quality
Value
Very pleased with the job from start to finish. Polite workman and on time and a lot less mess than I had anticipated. Builder, installer and plasterer all really good. Would recommend no problem and would use Strata again.
June, Staffordshire Posted on 21/07/2017 , work completed 21/07/2017
My review
Customer Service
Quality
Value
First class attention and workmanship
Janet, Cheshire Posted on 20/07/2017 , work completed 20/07/2017
Excellent work
Customer Service
Quality
Value
Installation team introduced themselves by their names on arrival. The work was conducted promptly; efficiently; cleaning up as they went. An excellent job all round.
David, Staffordshire Posted on 20/07/2017 , work completed 20/07/2017
Excellent job, very professional
Customer Service
Quality
Value
The two installers arrived promptly and proceeded to work immediately, they were very professional and courteous in there attitude - I would have no hesitation in recommending Strata. Well done.
Lilian, Staffordshire Posted on 03/07/2017 , work completed 03/07/2017
Excellent
Customer Service
Quality
Value
From day one, visiting the show room, we found the staff very pleasant and helpful. The sales and surveyor home visits were courteous and professional. On installation, the two fitters worked efficiently, cleanly and had a very pleasant manner. Overall, an excellent experience and we would have no hesitation in recommending them.
Barry, Staffordshire Posted on 14/06/2017 , work completed 14/06/2017
Well done
Customer Service
Quality
Value
Very good; communication, survey, sales, telecom. Excellent fitters.
Which? Trusted Traders Consumer Posted on 12/06/2017 , work completed 12/06/2017
Very good job done
Customer Service
Quality
Value
We need some more windows yet and we would have no hesitation about purchasing off Strata again, no pressure selling. Very clean, neat and tidy job, many thanks to the installation men who did our job.
Keith, Staffordshire Posted on 06/06/2017 , work completed 06/06/2017
Excellent workmanship
Customer Service
Quality
Value
Well pleased. Excellent job. Very tidy workmanship. Very affable & pleasant fitter.
Sandra, Staffordshire Posted on 02/06/2017 , work completed 02/06/2017
My review
Customer Service
Quality
Value
No complaints tidy & efficient
Carole Teresa, Staffordshire Posted on 31/05/2017 , work completed 31/05/2017
Brilliant job, prompt and professional.
Customer Service
Quality
Value
The workmen were very good. They clean up after the job. The job was excellent for the new PVCU back door. I will be having new windows in the future.
Eileen, Staffordshire Posted on 17/05/2017 , work completed 17/05/2017
Excellent job.
Customer Service
Quality
Value
Second time we have used Strata Windows, and once again they didn't disappoint. Top quality windows and top quality people.
Patrick, Staffordshire Posted on 10/05/2017 , work completed 10/05/2017
Professional in every aspect.
Customer Service
Quality
Value
Everything went smoothly from the beginning to the end of the process. We are very pleased with the end result.
Alan, Staffordshire Posted on 09/05/2017 , work completed 09/05/2017
Excellent company highly recommend
Customer Service
Quality
Value
Had patio doors installed yesterday and are totally happy with the excellent workmanship and finished result. The two workmen arrived before 08:00 and hardly stopped all day. All rubbish taken away and cleaned up. Professional throughout.
Mizzie7 Posted on 04/05/2017 , work completed 04/05/2017
Professional first class workmanship
Customer Service
Quality
Value
We have nothing but praise for your office staff and installer, but it wasn't without issues. What let you down was your assessor's visit prior to installation. On that day he failed to advise us that one of the windows would need to be 'toughened glass' and a lintel was required, which wasn't known about until original installation date. These facts add considerable more money to job and delayed it by an extra 2 weeks.
Kevin, Staffordshire Posted on 11/04/2017 , work completed 11/04/2017
Brilliant job
Customer Service
Quality
Value
All instructions carried out perfectly. All personnel very polite & professional. All ideas about possible alterations in the future very acceptable.
William, Staffordshire Posted on 24/03/2017 , work completed 24/03/2017
Professional, courteous service
Customer Service
Quality
Value
Window fitters punctual. Well mannered. Tidied up spotlessly after themselves.
David, Staffordshire Posted on 17/03/2017 , work completed 17/03/2017
First class
Customer Service
Quality
Value
From ordering, to survey, to installation, to snagging, the entire process was hassle free, professional, courteous, and efficient from the start. Would recommend Strata.
Nigel, Staffordshire Posted on 14/03/2017 , work completed 14/03/2017
All Staff a Credit to the Company
Customer Service
Quality
Value
We have had new windows and doors replaced by Strata and are very happy with the service & product. Every member of Staff we have come in to contact with have been polite, friendly and professional. Andrew the Salesman spent the correct amount of time measuring etc ( not the 4 hour chore by the large National Companies who try to beat you in to submission). Colin the surveyor also was nice and got on with the job. Julie in Accounts was great at Her job and any question we had if She didn't know the answer would find out and ring us back. Then along came the 2 fitters Steve & Andy, both again were polite, friendly & professional and worked like Trojans. They arrived when they said they would and always cleaned up each evening before leaving. Therefore if anyone reading this is hesitating to go ahead with their order with Strata please don't, we have had a very pleasant experience. To the owner of Strata your Staff are a credit to you.
Shirley Chappell Posted on 10/03/2017 , work completed 10/03/2017
Excellent service
Customer Service
Quality
Value
Excellent service from ordering to completion of the job.
Chris, Staffordshire Posted on 10/03/2017 , work completed 10/03/2017
My review
Customer Service
Quality
Value
As ever, first class.
Brian, Staffordshire Posted on 07/03/2017 , work completed 07/03/2017
Excellent customer service
Customer Service
Quality
Value
A very professional company in every respect. I would recommend them.
Mandy, Staffordshire Posted on 07/03/2017 , work completed 07/03/2017
My review.
Customer Service
Quality
Value
Excellent standard. No mess. Polite and courteous staff.
Alyson, Staffordshire Posted on 01/03/2017 , work completed 01/03/2017
Brilliant job
Customer Service
Quality
Value
Had a new door fitted by Strata, was very pleased with the job they did. Alan and Jim were very professional, would recommend 100%.
Antony, Staffordshire Posted on 23/02/2017 , work completed 23/02/2017
Prompt and professional
Customer Service
Quality
Value
They turned up on time and spent time making sure everything was perfect. Always pleased with the work they do for us, this time and the two times we have used them before. Their aftercare is wonderful.
Maureen, Staffordshire Posted on 20/02/2017 , work completed 20/02/2017
Clean & pleasant
Customer Service
Quality
Value
Very good workmen. I can't fault them. Clean & pleasant to have in my home.
Janet, Staffordshire Posted on 17/02/2017 , work completed 17/02/2017
Brilliant, prompt & professional
Customer Service
Quality
Value
This is the Third Time we have had Strata. We would recommend Strata to anybody who asked us who put the windows in. The service from start to finish was excellent.
Leslie, Staffordshire Posted on 13/02/2017 , work completed 13/02/2017
Super Strata
Customer Service
Quality
Value
We have used Strata for over ten years. The product is always well constructed with fitting done to the highest of standards. Professional, clean and efficient workmanship. They are always swift to respond to any minor problems that might occur.
Allan, Staffordshire Posted on 08/02/2017 , work completed 08/02/2017
Excellent work.
Customer Service
Quality
Value
The installation team were the best we have had. Overall from the sales person & surveyor to the fitting team the service has been exceptional.
Which? Trusted Traders Consumer Posted on 30/01/2017 , work completed 30/01/2017
Excellent job
Customer Service
Quality
Value
Excellent product at good price. Workmen were prompt, polite and professional. We are very pleased with the work and would be happy to recommend Strata to our friends.
Mark, Staffordshire Posted on 26/01/2017 , work completed 26/01/2017
Fantastic job
Customer Service
Quality
Value
Fantastic job, workmen were very good and professional. They tidied all the mess up. No problems at all.
Which? Trusted Traders Consumer Posted on 25/01/2017 , work completed 25/01/2017
Professional job by a great team.
Customer Service
Quality
Value
Another great job done by this company kept in touch from placing the order to the fitting date. have dealt with before and recommended to friends and family resulting in two orders. Will deal with again in the future.
Wilson, Staffordshire Posted on 12/01/2017 , work completed 12/01/2017
Very good installation
Customer Service
Quality
Value
Excellent service all through from enquiry, survey to installation. Except for the plastic trim used on the inside to cover. Gaps between window frame and wall they should have been plastered instead of unsightly plastic trim.
E, Shropshire Posted on 11/01/2017 , work completed 11/01/2017
Brilliant job
Customer Service
Quality
Value
Strata have provided a friendly service. No pressure to buy, quality service from start to finish. Good follow up service to iron out the little issues.
Wanda, Staffordshire Posted on 09/01/2017 , work completed 09/01/2017
Conservatory
Customer Service
Quality
Value
We had a new conservatory built and it's the second time that Strata have done work for us. We are really happy with the work and would highly recommend them.
Which? Trusted Traders Consumer Posted on 20/11/2016 , work completed 20/11/2016
Double Glazing
Customer Service
Quality
Value
We had double glazed windows installed throughout the house and a small sun lounge replaced to the rear of the property. We had some issues with the lock on the external entrance to the sun lounge but they came and fixed it straight away.They were attentive throughout the process and we would definitely use this company again.
Which? Trusted Traders Consumer Posted on 10/11/2016 , work completed 10/11/2016
Large orangery
Customer Service
Quality
Value
We are very happy with the work. There was a slight issue with the guttering and door frame but they came and rectified it promptly.
Which? Trusted Traders Consumer Posted on 20/09/2016 , work completed 20/09/2016
OUTSTANDING SERVICE
Customer Service
Quality
Value
I have recently had all my windows (and previously front door) replaced by Strata windows. I can honestly say that the quality of the windows is excellent. The workmanship of the team that fitted them is outstanding. I expected to have to "touch up" the walls around the new frames but there is absolutely no need to do anything!! I had a minimal amount of mess to clear up as they cleared up really well. I would recommend Strata to anyone looking for replacement windows.
JanetG Posted on 05/04/2016 , work completed 05/04/2016
Brilliant job
Customer Service
Quality
Value
Very prompt. Good workers. 10/10 no clearing up for me. Excellent job. Well done.
Linda, Staffordshire Posted on 02/02/2016 , work completed 02/02/2016
Local company, excellent customer service
Customer Service
Quality
Value
Second time we have used Strata, first for replacement windows, second time for a new conservatory. Very good customer service, excellent installers, excellent quality products. Nice showroom and very informative staff. Recommend.
emmamaria Posted on 08/09/2015 , work completed 08/09/2015
Prompt & professional
Customer Service
Quality
Value
New porch fitted. tidy & professional job.
Bernice, Staffordshire Posted on 01/05/2015 , work completed 01/05/2015
Brilliant job
Customer Service
Quality
Value
Have used Strata before and always do a very good job. Highly recommend them.
Jane, Staffordshire Posted on 29/04/2015 , work completed 29/04/2015
Highly recommended
Customer Service
Quality
Value
Used Strata twice now. Reliable, clean, trustworthy and deliver fabulous product. Sales process in not pushy in anyway shape or form. Perfect.
Jennifer, Staffordshire Posted on 29/04/2015 , work completed 29/04/2015
Brilliant job
Customer Service
Quality
Value
Very professional fitters and quality of goods is second to none.
Linda, Staffordshire Posted on 24/04/2015 , work completed 24/04/2015
Excellent job
Customer Service
Quality
Value
Very professional job. Friendly and efficient fitters.
Shirley, Staffordshire Posted on 23/04/2015 , work completed 23/04/2015
Excellent job
Customer Service
Quality
Value
Very professional service from start to finish, all staff lovely.
Lyn, Cheshire Posted on 08/04/2015 , work completed 08/04/2015
Outstanding job
Customer Service
Quality
Value
Our listed building was treated with great respect & the quality of the hardwood windows is second to none. Really pleased with end result & project could not have gone better.
Derek, West Midlands Posted on 08/04/2015 , work completed 08/04/2015
Par excellence
Customer Service
Quality
Value
Workers punctual, polite and friendly. Professionally installed windows with a high attention to finishing. Cleaned up afterwards and removed all rubbish. A five star job.
Arthur, Staffordshire Posted on 02/04/2015 , work completed 02/04/2015
Which? Local Review
Customer Service
Quality
Value
We had windows supplied by a number of firms in our previous house. Those supplied by Strata lasted by far the longest. They recently supplied windows and doors to a bungalow we renovated. Superb after-sales.
Margaret Aked Posted on 18/07/2011 , work completed 18/07/2011