Endorsed by Which?

Supercraft Windows

4.9

365 Reviews

Opening Hours
Today - 09:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday 10:00–16:30
  • Sunday 11:00–14:30

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Mar 2020

About

Supercraft Windows are North Staffordshire's leading family run installers of Bi-Folding and Composite Doors, 'A' Rated Windows, Warm Roof replacements, Orangeries and Conservatories across Staffordshire, Cheshire and Derbyshire, with a 10 year insurance backed guarantee on all products.

All of our products are manufactured to the highest standard, whether it is PVC, Aluminium or Residence Collection frames.

We can transform your home with a Warm Roof replacement for your existing conservatory, or offer a range of different options for your single storey extension.

Visit the largest showroom in Staffordshire and discuss your options with our experienced, friendly staff with no hard-sell tactics, which is open 7 days a week.

Our Owners have a combined industry experience in manufacture, installation and aftercare of over 70 years!

Call us on 01782 266 488 or contact us via email at info@supercraftwindows.co.uk.

Supercraft Windows is the trading name of FT Windows

What we do

  • Conservatories

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Roofers

    • Roof and skylights
    • Guttering, fascias and soffits
    • Conservatory roof conversions
    • Tiled conservatory roofs
  • Doors

    • Composite doors
    • Bi-fold doors
    • Orangeries
    • French doors
    • Front door
    • Patio doors
    • UPVC doors
  • Glaziers

    • UPVC Windows
    • Sash windows
    • Aluminium Windows
    • Triple Glazing
    • Stained glass
  • More Services

    • a rated windows
    • roofing
    • orangeries
    • residence collection

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
365 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
New front doors
Customer Service
Quality
Value
We had our wooden front doors in our porch replaced by Supercraft and they've done an excellent job. The porch front is not vertical, so they had to trim the building fabric to get the new doors to fit vertically and plumb. I have to say I was a little sceptical, but the finished installation is excellent. The fitters were polite, clean and tidy. The Supercraft office team are very easy to deal with - not pushy, and really ensure everything is correct before you sign up. A pleasure to do business with.
Customer in Cheshire East Posted on 20/05/2024 , work completed 17/05/2024
Super Windows from Super Craftsmen!
Customer Service
Quality
Value
We recently moved to Cheshire purchasing a property that needed some refurbishments. Little did we realise that it would result in all the doors and windows being replaced including 7 bi-fold doors and over 40 windows. We invited several companies to quote. Supercraft stood out with regards to quality of product, polite and prompt service and good pricing, so we appointed them to deal with our 'little' project. It has taken us over a year to complete our refurbishment and Supercraft have been nothing but professional, obliging and flexible in terms of fitting in with the other trades as well as timing their deliveries to suit our needs. The end product looks amazing and the quality of the bi-fold doors and aluminium windows as well as the standard of installation is exceptional. Well done Fab, Mark and all the team. I would use you again tomorrow!
Customer in Cheshire East Posted on 15/05/2024 , work completed 10/05/2024
The trader replied (on 20/05/2024)
Thank you for taking the time to leave such a positive review. We value your custom and it is wonderful to hear that you would use us again. Our team work tremendously hard, wanting to give the very best to our customers, so we'll be sure to pass on the lovely comments. We are so pleased that you are happy with your new bi-fold doors and windows. From all the team at Supercraft
Front door installation
Customer Service
Quality
Value
Had a new front door installed 3 may. Door fitters worked diligently & expertly & to a very high standard taking out the old door & installing the new Carnaby front door, which I would highly recommend. Would 100% use the services & products from supercraft in the future
Customer in Cheshire East Posted on 04/05/2024 , work completed 03/05/2024
The trader replied (on 13/05/2024)
Thank you for letting us know about your experience. Our team work extremely hard so it is wonderful to know that you are happy with your new Carnaby front door. We are so pleased to know that you would use our services again. From all the team at Supercraft
Very Satisfactory Work
Customer Service
Quality
Value
In March 2024 we visited Supercraft Windows to look at bi-fold doors. Neama Mogadam, Sales Executive, was very helpful, but not pushy, and quoted us a good price. Approx. six weeks later the bi-fold doors were installed by their own fitters who did a very clean and professional job. Very pleased.
Customer in Stoke-on-Trent Posted on 03/05/2024 , work completed 30/04/2024
The trader replied (on 20/05/2024)
Thank you for leaving us a review. Our team work extremely hard to deliver a fantastic service so it is great to hear that you are very happy with your new bi-fold doors. We value your custom. From all the team at Supercraft
5 windows,porch and 2 doors and previous conservatory.
Customer Service
Quality
Value
Excellent installation of all the upvc units and porch. Made the house look absolutely incredible. Just waiting for the inside to be completed by external contractors but I know they will be great as always. Supercraft previously completed my conservatory 13 years ago and still looks like the day they built it and thats why I trust this company so much and would not have anybody else. Faz created the perfect solution for my house which I will be eternally grateful and his team of installation fitters are in my opinion the best in the country. And I have peace of mind with a ten year insurance backed guarantee. No nonsense pricing and a long established business. Thats why they can continue to trade without any cold calling tactics. Keep up the great work Faz and team.
Customer in Stoke-on-Trent Posted on 26/04/2024 , work completed 26/04/2024
The trader replied (on 13/05/2024)
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you are happy with your new windows and porch. We are lucky to have a great team of people that always put in 100% effort so we are glad to know that you are happy with the outcome. Thank you once again for your return custom. From all the team at Supercraft
A job well done
Customer Service
Quality
Value
Having had a quote for window replacement from another local company where we were not impressed with their pushy attitude, we sought a quote from Supercraft whom we have used before. Mark arrived to look at our requirements and was extremely polite, respectful and professional. The quote was extremely competitive and we decided to go ahead. The order was fulfilled within the quoted timescales and the fitting team of John and Clint arrived as arranged. The work was carried out very professionally and to a high standard. The guys were clean and tidy workers and a credit to Supercraft. We can not praise them high enough We are very pleased with the quality of the windows and the work carried out and would recommend Supercraft without hesitation.
Customer in Staffordshire Posted on 20/04/2024 , work completed 18/04/2024
The trader replied (on 13/05/2024)
Thank you so much for your review. It is wonderful to hear that you are happy with your new windows and we very much appreciate that you will recommend us. Thank you for the warm comments regarding Mark and the fitting team; we will let them know. From all the team at Supercraft
Patio doors
Customer Service
Quality
Value
Excellent service from the company. Sales personal not at all pushy, and very helpful. Show room is great with everything you need to make the required choice. The fitters arrived on time, were very efficient and tidy, cleaned up after themselves and very pleasant, credit to the company.
Customer in Shropshire Posted on 12/04/2024 , work completed 12/04/2024
The trader replied (on 13/05/2024)
Thank you for your kind comments and for letting us know that you had such a great service with us. We are delighted to hear that our showroom proved helpful for you and that you are happy with your new product. From all the team at Supercraft
Excellent job fitting windows
Customer Service
Quality
Value
From the first contact with Supercraft in the store to Neama coming out and giving us a quote we were treated with courtesy and respect. The windows were ordered and fitted exactly when I was told they would be The fitters Martin and Justin were respectful and never stopped working for the two days they were here. They cleaned all up when they had finished and made a excellent job I woul 100%recommend this company
Customer in Stoke-on-Trent Posted on 05/04/2024 , work completed 04/04/2024
The trader replied (on 13/05/2024)
Thank you so much for your review. Thank you for your kind comments about our team; we'll be sure to let Neama know, along with the fitters Martin and Justin. It means a lot to us to know that you will recommend us to others. From all the team at Supercraft
Outstanding Five Star Service From Start To Finish
Customer Service
Quality
Value
We have recently moved house and were looking for a company that could install new windows , doors ,facia and soffits. We visited the Supercraft showroom and immediately it felt the right fit for us. As my Wife is in a wheelchair the showroom was absolutely perfect. We could see everything set out in different settings and all the options that were available. We then met Faz who showed us around and gave us great advice and help. The service we have had from Faz from our first meeting, then the management of the job and keeping us informed on the progress has been faultless. The job was started exactly on the start date given . We must give a special mention to the two fitters who carried out the work. Ian and Dave. They have been absolutely brilliant working in all weather, freezing cold, torrential rain and never once complaining. They are an absolute credit to Supercraft and it was a pleasure to have Ian and Dave working at our house for the last few weeks. The end result looks amazing and we are very happy and what seemed like a very daunting project was made so effortlessly easy by the fantastic service from Faz, Ian, Dave and all the Supercraft team.
Customer in Staffordshire Posted on 18/03/2024 , work completed 11/03/2024
The trader replied (on 05/04/2024)
Hello, thank you for letting us know about your experience. We really appreciate your comments about Faz and the fitters, Ian and Dave; we'll be sure to pass this on to them. We are so glad you're happy with the end result. From all the team at Supercraft
Very Pleased
Customer Service
Quality
Value
We have been putting off buying replacement windows for years , one problem being we wanted to see the actual windows in the flesh ( not just catalogue images) we were ordering , an added complication being around 4 years ago the council imposed a conservation area on where we live and so we had the issue of planning permission . When we visited their showrooms we were able to view samples of windows and doors. From the moment we stepped in the showroom to make enquiries we found them polite and considerate. They offered to take the planning approval side from our shoulders and apply on our behalf. They negotiated and obtained planning approval for the windows. The windows were fitted by their own skilled workmen who without fail we all found to be polite and considerate and any problems were swiftly solved (the house is some 180 years old). Although it’s only been a few months now we have found it’s made our house warmer and have noticed a drop traffic noise. Would we use them again the answer is yes?
Customer in Staffordshire Posted on 07/03/2024 , work completed 19/11/2023
The trader replied (on 05/04/2024)
Hello, thank you so much for your review. We are glad that our showroom proved useful in your decision making and that you've already started to feel the benefits from your new windows. It means a lot to us that you'd use our services again, thank you. From all the team at Supercraft
supply and fit a supercraft warm roof victorian style conservaroty on existing base
Customer Service
Quality
Value
something we had been considering for a long time. butfinally decided when a neighbour had his conservatory roof done by supercraft, it looked good,and he gave good reports of the company. Visited the showroom,spoke to one of the owners of the company, had a survey done recieved satisfactory answers to my questions.Placed an order.subject to checks on existing foundations.surveyor sent to confirm all ok. schedule of works agreed ,work started on time and went in accordance of agreement, finished on time We had one problem of some accidental damage to some patio staining,but we were promised it would be rsolved to our saisfaction or they would replace the patio, The stains were removed and I have no doubt that if they had not been done to our satisfaction that they would have replaced the whole patio This is a family owned companywhich I trust and would use again.they are contactable and responsive and to them their reputation matters hence good service
Customer in Cheshire East Posted on 21/02/2024 , work completed 30/11/2023
The trader replied (on 05/04/2024)
Hello, thank you for leaving this feedback. Customer service is very important to us and we are glad that the problem was able to be resolved to your satisfaction. We are so pleased to know that you would use our services again, thank you. From all the team at Supercraft
Great team , great product , great experience.
Customer Service
Quality
Value
Supercraft fitted windows for us 30yrs. ago and we had no hesitation in going back to them for some additional French doors and windows . It was very reassuring to find the same personalities still running the business. Nothing was too much trouble in showing and advising us on the new styles and materials . We were given accurate information and costings , and dates and deadlines were were kept . All our enquiries regarding extras and accessories were dealt with in a very helpful ,prompt manner . We were given an installation date , which was kept , exactly 5 weeks from the date of order . The installation team arrived promptly and were nothing short of excellent, so helpful and diligent. We chose the Residence range , and are delighted with the look and the finish . We can’t thank the Supercraft team enough including the surveyor , whose help and advise was invaluable. Thank you all.
Customer in Staffordshire Posted on 15/02/2024 , work completed 14/02/2024
The trader replied (on 21/02/2024)
Hello, thank you so much for your return custom to our family business. It is wonderful to read your review and know that you're happy with the final product. From all the team at Supercraft
Outstanding work
Customer Service
Quality
Value
After careful consideration and obtaining multiple quotes, we made the decision to place an order with Supercraft for a full house of windows and doors and a lightweight tiled roof extension. They were not the cheapest, but after seeing their showroom and reading other reviews, we felt this was the company to deal with. And this proved to be one of the best decisions we ever made. From first point of contact, to the surveyor, we were updated throughout. The builders were meticulous with their work, so was the electrician and plasterer. The 2 fitters who installed the project are a credit to the business. They were polite, clean and explained the process of fitting. We can’t recommend this company enough and we are over the moon with everything they have done. We have recommended a number of family and friends who are in the process of placing an order. As the saying goes, “you get what you pay for”. We certainly got that and more. Thank you Supercraft!
Customer in Staffordshire Posted on 09/01/2024 , work completed 09/01/2024
The trader replied (on 11/01/2024)
Hello, we really appreciate your honest feedback and it means a lot to know that you have recommended us to others. Thank you so much, from all the team at Supercraft
Great experiance from start to finish
Customer Service
Quality
Value
We ordered a new front door, it arrived within 4 weeks and got it fitted. We were completely satisfied, our new door looks amazing, the fitters were punctual, polite, friendly made a did good job, didn't waste anytime in completeing the work and cleaned up after them.
Customer in Cheshire East Posted on 09/12/2023 , work completed 07/12/2023
The trader replied (on 11/01/2024)
Hello, thanks so much for leaving us a review. We are pleased to know that you're happy with your new door . From all the team at Supercraft
New Livin Room/Conservatory
Amazing, professional job from start to finish. Thank you to Fab for the initial set up and advice also Mark with the planning. Dave & Dean for the start of the job with their groundwork & brickwork and finally Dave & Ian with the frame & glass fitting. Clean and tidy workmanship throughout the whole project from the guys. Thank you. The end result is a credit to you all, I have received lots of compliments about my new room, love it 😊 I would thoroughly recommend Supercraft for any works based on my experience.
Customer in Cheshire East Posted on 10/11/2023 (Reviewer did not use service)
The trader replied (on 11/01/2024)
Hello, it is great to hear this feedback for our team members and we're glad to know that you're getting lots of compliments! Thank you for taking the time to share your experience. From all the team at Supercraft
Quality Work
Very pleased with door quality, fitter Martin has done an excellent job, highly recommend Supercraft for quality and professionalism. John and Gina stoke on trent
Customer in Stoke-on-Trent Posted on 06/11/2023 (Reviewer did not use service)
The trader replied (on 10/11/2023)
Thank you for your feedback, we are glad to know that you are pleased with the work Martin did. From all the team at Supercraft
Excellent job
Customer Service
Quality
Value
Complete outside update of windows, porch and conservatory as well as facias, soffits and guttering. We can only say what an excellent job it was from start to finish. The attention to detail by Faz and his team was second to none. Nothing was too much trouble and any minor issues were sorted with no quibble and in a timely manner. Would recommend Faz and Supercraft 100%
Customer in Stoke-on-Trent Posted on 26/10/2023 , work completed 29/08/2023
The trader replied (on 10/11/2023)
Hello, we appreciate your comments and we are happy to hear that you would recommend us. Thank you so much for your custom. From all the team at Supercraft
A bespoke Gable Supercraft Warm Roof System.
Customer Service
Quality
Value
I am very pleased with our new warm roof system and frames. Mark came out to see us and was very helpful in explaining and talking through the different options we had and what would suit us. Never did we feel pressured into buying anything that we did not want. From the start of the project to the finish, the surveyor and installation fitters were all excellent. The fitters could not do enough for us during the installation, they were clean and tidy and removed all their rubbish every day. I would highly recommend this company they are very honest and the quality of their work is first class.
Customer in Cheshire East Posted on 24/10/2023 , work completed 30/05/2023
The trader replied (on 27/10/2023)
Hello, thank you for sharing your experience with us. We are glad to know that you're pleased and that our fitters did a good job. We hope you enjoy your new space! From all the team at Supecraft
Great workmanship
Customer Service
Quality
Value
In May I ordered a new back door and front door. The salesman Mark was very patient with me and explained all the different options I had, construction of door and the different glass I could have along with the door fitments (locks, door handles, letterboxes etc?. I was happy with the price, paid a deposit and was given an approximate supply time (given the manufacturers availability) which was October. Last week they called me to say they had come in earlier than expected. I had them fitted at a time to suit me. The fitters were very good, courteous, clean and did an excellent job. I am very happy to recommend this company as they also fitted French doors and new windows last year and I was impressed with their service.
Customer in Stoke-on-Trent Posted on 18/09/2023 , work completed 27/05/2023
The trader replied (on 20/09/2023)
Hello, thank you so much for your return custom and for leaving your comments. We will be sure to let Mark know that you're pleased. From all the team at Supercraft
Installation of Endurance Door
Customer Service
Quality
Value
Ordered a new back door to replace existing double glazed one. Surveyor attended to check everything out and gave us some good tips which we took onboard. Office double checked our requirements and placed the order. Contact made this week to confirm an installation date which, in fact, was completed yesterday. Two workman. Excellent job, Absolutely no mess and left everything clean and tidy. Everything undertaken in a professional way. I would say that we have used this company for different home requirements for close on 40 years starting with double glazed patio doors which are still in use today.
Customer in Staffordshire Posted on 15/09/2023 , work completed 14/09/2023
The trader replied (on 19/09/2023)
Hello, it is wonderful to hear about your experience with us and that your doors are still going strong! Thank you so much for your returning custom, from all the team at Supercraft
Replacement of old doors and windows
Customer Service
Quality
Value
Supercraft did a first rate job. The 2 man team was punctual, very professional and clearly skilled craftsmen who took a pride in their work. This is the second time I’ve used the company because of their excellent service and attitude. Neama is very responsive and quickly resolved a very minor quibble at end. I would 100% use them in future.
Customer in Stoke-on-Trent Posted on 07/09/2023 , work completed 05/09/2023
The trader replied (on 12/09/2023)
Hello, it's great to know that you are returning customers and that you're happy with our work. Thank you so much for taking the time to leave us a review. From all the team at Supercraft
Full house double glazed with speed
Customer Service
Quality
Value
Supercraft conservatories and windows Stoke on Trent sent two workers Justin and Martin we could not have wished for 2 great guys excellent professional workers cleaned every bit of mess they made and were pleasant guys too have in the house they have done a brilliant job and would highly recommend them also the company products supplied by Supercraft would give the company and Martin and Justin 10 out of 10. Thank you all for your services.
Customer in Stoke-on-Trent Posted on 24/08/2023 , work completed 24/08/2023
The trader replied (on 07/09/2023)
Hello, we are really happy to hear this feedback about our installation team, Martin and Justin, and will be glad to pass your comments onto them. Thank you for taking the time to leave us a review, from all the team at Supercraft
Excellent.
Customer Service
Quality
Value
Replaced three windows.Excellent standard of work carried out very efficiently and swiftly.Friendly and helpful fitters who did an extremely good job and cleaned up after themselves.Would highly recommend the company.
Customer in Stoke-on-Trent Posted on 10/08/2023 , work completed 10/08/2023
The trader replied (on 18/08/2023)
Hello, thank you for leaving your feedback. It is great to hear back about our fitters and we're happy to know that you would recommend us since that's how most of our business is generated. Thank you again, from all the team at Supercraft
Great work and friendly service
Customer Service
Quality
Value
We have just had our old bay windows replaced. As they were old sash windows there was a lot of work involved. Both fitters worked tirelessly over the two days to replace the windows and re-plaster where necessary. The workmanship is of the highest quality and we would highly recommend this company. We are returning customers as we have had windows and doors replaced by Supercraft in our previous homes.
Customer in Stoke-on-Trent Posted on 24/07/2023 , work completed 20/07/2023
The trader replied (on 03/08/2023)
Hello, it is great to read your review and to know that you are returning customers, we really appreciate your return custom. We are happy that you're pleased with the end result too. From all the team at Supercraft
Super Job
Customer Service
Quality
Value
Had a new Endurance Front Door fitted yesterday. Great experience overall. Easy to use door modelling application, answered my queries promptly, price seemed fair and the installation was really good. Two friendly installers, clarified with me the positioning of handles, cleaned up after themselves and showed me how to use the new door-locking mechanism. from my experience, I would highly recommend.
James in Cheshire East Posted on 18/07/2023 , work completed 17/07/2023
The trader replied (on 24/07/2023)
We are happy to hear that you had a great experience James and we're really grateful for your review. It means a lot to us that you'd recommend us to others, thank you. From all the team at Supercraft
Top quality from start to finish
Customer Service
Quality
Value
Supercraft have fitted new windows and a stable door for us and we couldn't be happier. We went for Residence Collection on the windows and they look really smart. We visited the fab showroom a couple of times and Neama was really helpful. Neama's suggestions when he came out to look at the job were super valuable, too. No hard sell, just good ideas! The fitters - Martin and Justin - were great at what they did, very high attention to detail, and they were top people, too. They were diligent and you can tell that they really care about their craft! Top job all around from start to finish. Thank you.
Customer in Staffordshire Posted on 19/06/2023 , work completed 15/06/2023
The trader replied (on 05/07/2023)
Hello, thank you for taking the time to share your experience. We will pass on your comments to the team members mentioned as it really does mean a lot to us. From all the team at Supercraft
Excellent quality
Customer Service
Quality
Value
I have recently had my Windows and Doors fitted by Justin and Martin. Excellent Job. They were very pleasant and helpful at all times. Everything went to plan and the job got done in good time. All the team from Supercraft gave excellent professional customer service throughout. I Highly recommend Supercraft Doors and Windows.
Customer in Staffordshire Posted on 16/06/2023 , work completed 06/06/2023
The trader replied (on 04/07/2023)
Hello, we are thankful to receive your feedback about our team, and we're glad to hear that Martin & Justin did an excellent job. From all the team at Supercraft
Orangery
Customer Service
Quality
Value
Supercraft built us an extension fully roofed and insulated, and fitted out internally. All the tradesmen and staff were extremely competent, courteous and efficient. We are very pleased with the outcome which is fully certificated and signed off by the local authority to the latest Building Regulations. We found everyone at Supercraft "Old School" - what they say they do. All the tradesmen work regularly for Supercraft and when one finished they contacted the next to get them started. We had:- Builders who did the foundations, floor and walls, Surveyors who measured everything up, Window, doors and roof fitters, Plasterers, Plumber, Electricians, A excellent outcome at a very reasonable price which did not change from the quotation to the finish.
Customer in Staffordshire Posted on 13/06/2023 , work completed 11/06/2023
The trader replied (on 14/06/2023)
Hello, thank you so much for your comments. We are lucky to have a great team of people that always put in 100% effort so we are glad to know that you are happy with the outcome. From all the team at Supercraft
Excellent Job
Customer Service
Quality
Value
We went with Supercraft for two reasons. We wanted a traditional "proper" style roof replacement on our conservatory rather than a thin composite type and also there was no heavy sell in the showroom or during the home visit, just good honest options and advice. The roof is quite large, about 7m x 4m so I was expecting issues. Supercraft communicated well and the job began on time. The lads that removed the roof and replaced it, did a lot of it in awful weather yet they completed without any damage to the conservatory or interior. The final finish of their work was excellent. The were really respectful and friendly too. The plasterer then immediately contacted us and was in within a few days as scheduled and his workmanship was fantastic. Then followed in the electricians, again with great communication and yet another decent set of lads who did an excellent job. The final result is absolutely stunning and at a price that was as cheap or cheaper than many of the composite type roofs. We are delighted with the final product and cannot recommend Supercraft highly enough. A 10 out of 10 company.
Lee in Stoke-on-Trent Posted on 12/05/2023 , work completed 05/05/2023
The trader replied (on 16/05/2023)
Hello Lee, Thank you for the wonderful review and for taking the time to share your feedback. We are so happy to hear that you are pleased with the final result, it really means a lot to us. From all the team at Supercraft
Excellent company
Customer Service
Quality
Value
We had our composite door fitted yesterday - Martin & Justin were very professional, explained everything to us and have done an excellent job. We are so pleased with the way they respected our property, cleaned up and we felt at ease with them. Well done Supercraft for employing professional fitters who do their job to a high standard and do an excellent job of representing your company. If only we had used you for our windows instead of Safestyle!
Customer in Stoke-on-Trent Posted on 06/05/2023 , work completed 21/01/2023
The trader replied (on 16/05/2023)
Hello, Thanks for leaving us a review and mentioning our fitters, Martin & Justin. We’ll be sure to share your praises with them! From all the team at Supercraft
Superb service start to finish.
Customer Service
Quality
Value
We visited a few window Companies in our search for new windows,results ranged from not a lot of interest to the hard sell. We visited Supercraft on two occasions and the staff each time gave us good sound advice without any pressure to purchase. Neama came to speak to us and the day after came out to see us , we agreed to go ahead and the day after an excellent surveyor visited . Neama also offered advice on the handles/glass which we are very pleased with.Fitting day arrived as planned and Justin and Martin were the fitters.The house is an older one which posed a few problems but these experts sorted it out, not an easy job as three of the eleven windows were bays.The duo worked well together and did an excellent job for us as well as leaving everywhere clean and tidy each day. The new windows have transformed the look of our house. Many thanks to ALL the Supercraft team.
Customer in Staffordshire Posted on 04/05/2023 , work completed 03/05/2023
The trader replied (on 05/07/2023)
Hello, thank you for your kind words about our team. We are glad that Neama was able to offer advice and that Martin and Justin kept their high standard of work. It means a lot to us to hear that you are happy with the completed job. From all the team at Supercraft
Excellent windows, fitted promptly. Great service.
Customer Service
Quality
Value
Our windows were fitted in around five weeks from ordering. The salesman, Neema, came out the day after our initial enquiry to give us a quote and gave us sound advice when choosing colours. Black! Looks great! Arranged for the surveyor to visit the next day. Fitting day arrived and I cannot speak too highly of the fitters, Justin and Martin. Not the easiest of jobs, two large bays and three other windows they tackled the task with good humour and expertise and were a pleasure to have in our home. Due to the age of our bungalow one or two snags were encountered but solved appropriately. They explained to us the measures taken to ensure a good fit. They left no mess and made good use of the Henry every night. Job was completed promptly and we are delighted with our new windows.
Customer in Stoke-on-Trent Posted on 11/04/2023 , work completed 27/03/2023
The trader replied (on 16/05/2023)
Hello, Thank you for the wonderful review and for taking the time to share your feedback with us. We are so pleased to hear that you're happy with the new windows. From all the team at Supercraft
Outstanding Workmanship
Customer Service
Quality
Value
After various quotes we chose Supercraft to replace our old polycarbonate roof conservatory to install a completely new frame, upgrade the roof to a warm tiled roof, replace windows all round and replace the front door and we were not disappointed by our choice of supplier. Mark was fantastic and helpful at all stages of the initial order process, providing guidance on areas we had concerns with or were undecided on what choices to make. It was then time to wait for a fitting date, which we received in our expected timeframe. Completion of the work was on time and in budget. Our two fitters couldn't have been more fantastic or helpful. Both were extremely pleasant and respectful to the fact I was also working from home during the work. They arrived promptly every morning and just got down to the task in hand, despite the weather being against them some days. They worked extremely well together as a team. The fitters attention to detail with all parts especially the final finishing touches was outstanding and I could not fault any part of their work or their work ethic. The transformation of our old conservatory to what is now a proper useable room has far exceeded our expectations. Supercraft are a long standing reputable company who have had a presence in the area for a significant number of years. I would have no hesitation in recommending them to friends, colleagues and neighbours.
Customer in Staffordshire Posted on 04/04/2023 , work completed 31/03/2023
The trader replied (on 16/05/2023)
Hello, We’re delighted to hear about your recent experience with us and we’re so pleased that you would recommend us as this is how most of our business is generated. Thank you for taking the time to share your experience. From all the team at Supercraft
Double Glazing
Customer Service
Quality
Value
Perfect - left the installers to do the job while I was at work. Completed work and left the home clean. Thank you
Customer in Staffordshire Posted on 22/03/2023 , work completed 21/03/2023
The trader replied (on 16/05/2023)
Hello, Many thanks for taking the time to share your feedback with us. From all the team at Supercraft
Great product, great installation
Customer Service
Quality
Value
I recently had all my old timber windows and doors replaced with residence 7 windows, supplied and fitted by supercraft windows. Neama was very helpful throughout the ordering process. The quality of the windows and doors is excellent and the entire house was completed in 7 days. The installation team were very good, worked well and kept the house really clean. I highly recommend using supercraft windows.
Customer in Staffordshire Posted on 08/03/2023 , work completed 02/12/2022
The trader replied (on 16/05/2023)
Hello, We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend us. Thank you for taking the time to share your experience. From all the team at Supercraft
A super job done, buy Supercraft Windows!
Customer Service
Quality
Value
I recently had new windows & a front door, along with new guttering, soffits & facias fitted. Neama was a reliable point of contact from start to finish and quoted the job in a timely manner. A date was set for the work which they kept to. The job took longer than anticipated due to a complication with my property that was not anticipated but was dealt with in a professional way. The two young men who installed the new fittings etc were excellent, always polite & very clean & tidy, I felt confident leaving them to work on my property whilst I was at work. I was also impressed by the scaffolding company that they used too, who were very efficient. The aftercare could not be faulted! I would recommend Supercraft!
Customer in Staffordshire Posted on 08/02/2023 , work completed 17/11/2022
The trader replied (on 16/05/2023)
Hello, Thank you for taking the time to leave us feedback. We are happy to hear that you were pleased with all of our tradesmen and office staff, we truly appreciate your business. From all the team at Supercraft
Excellent job
Customer Service
Quality
Value
We shopped the world when looking for a Conservatory, ultimately, we asked Supercraft to supply and install our new conservatory and have been very pleased, they have supplied a quality product, they were very helpful throughout, they listened to our concerns with patience despite us visiting their showroom on numerous occasions before finally choosing our design. The job was completed to a very high standard and we can recommend Supercraft without hesitation.
Customer in Staffordshire Posted on 12/01/2023 , work completed 20/05/2022
Outstanding customer service
Customer Service
Quality
Value
We’ve had our windows and front door since 2020, and have been so happy! It’s transformed our home. Unfortunately one of units failed and noted what appeared to be condensation, we contacted Neama who very promptly arranged a replacement once issue was raised. Today Andy visited and I can not recommend him enough, respectful of our home and explained what he was doing and so friendly. We highly recommend this family company, and will most definitely use again in the future. Only suggestion, I would have preferred option of silicone colour when surveyed, white would have been my preference.
Customer in Staffordshire Posted on 06/01/2023 , work completed 06/01/2023
Excellent
Customer Service
Quality
Value
We needed a pretty big job doing on our new house. A large entrance with front door with double floor to ceiling windows attached. We went into supercraft with an idea and the very helpful owner, Faz, helped us put our ideas into reality. Then Neama took over our sale and sent us digital images and arranged for all the finishing touches. We even had our door number inscribed into our frosted glass. A surveyor then came to take all the measurements, making sure it will all be perfect. Then on fitting day 2 lovely men came who were friendly and hard working and fitted our brand new entrance. We absolutely love it. Thanks so much to everyone at supercraft. Amazing quality, arrived just in time for Christmas!!
Customer in Stoke-on-Trent Posted on 22/12/2022 , work completed 21/12/2022
Getting the job done
Customer Service
Quality
Value
This is a copy of the email we sent to the manager at Supercraft Windows and the installation of bi-fold doors. Our bi-fold doors were installed yesterday and our balance to you has been sent by bank transfer. I must say the fitters who turned up, spotted a problem on arrival at our house, namely the frame for the bi-fold doors (to be fitted internally) was too large to bring into the house. They decided they might be able to get the frame through the existing conservatory double doors at the back of the house but to do so they had to manhandle the frame over a 10 foot high wall. To do that safely they had to call up two more of your fitters to come and support them. They got the frame to the back of the house only to find the frame would not pass through the double conservatory doors, so as a final try they removed the conservatory doors completely and managed to lay the frame diagonally into the opening and get it into the house without damage. It took all four of them to do this. They then refitted the doors to the conservatory and began the actual job of fitting the bi-fold doors and frame. The fitting was completed to an excellent standard of fit and finish and work perfectly. The fitters took real pride in their work, and earned a big "thank you" from us. Do mention our comments to the fitters as they went "above and beyond", to make it all work, to a high standard."
Steve and Barbara in Staffordshire Posted on 12/12/2022 , work completed 07/12/2022
Supercraft door installation
Customer Service
Quality
Value
On Friday morning the fitters arrived promptly and with a smile in spite of the cold and damp, after introducing themselves they first took care to inspect the location and layout of the worksite, before explaining how they were going to carry out the installation. Once the necessary paperwork checks had been carried out they began the task at hand, they removed the old door adroitly ( they also disposed of it for us) and set about fitting the new door all the while taking care to be as un-intrusive as possible. They were polite and friendly and very professional. Once fitted they took obvious pride in providing the finishing touches, going so far as to kneel outside in the rain to ensure a neat and tidy job, Martin and Justin (our fitters) are clearly craftsmen of the old school and I would be happy to recommend both them and their work. The door itself fits and looks perfect, the security and insulation it provides are complimented by its aesthetics.The sales team were well informed and straightforward concerning our requirements and contact with the company was always positive. A no pressure, customer centred attitude was evident at all times. My wife and I are both very very pleased with our choice of product and importantly the company which provided such good service.
Customer in Stoke-on-Trent Posted on 20/11/2022 , work completed 18/11/2022
Even after all this time
Customer Service
Quality
Value
My conservatory and side utility were constructed in 2015 and the process from start to finish was fantastic even the subcontractors were fantastic and came back to carry out work out of program to keep my house warmer during the winter. The space's created have added huge value to our house and to our enjoyment of our property. Even now calling on the 10 year guarantee 7 years later, the after sales service has been brilliant no quibbles what so ever. Supercraft just asked a couple of question and agreed to come and improve gutter no problem. I'm having a new door next year and we won't be going anywhere else. Companies don't trade for long if they give a poor service so after over 30 years in the business you come to your own conclusions. I have and couldn't recommend them enough
Customer in Stoke-on-Trent Posted on 17/11/2022 , work completed 01/11/2015
Outstanding service from start to finish!
Customer Service
Quality
Value
We have recently had 12 new windows and 3 doors. We are beyond thrilled with the end result. From initial enquiry to completion, we have had fantastic service. Communication was exceptionally clear from office staff and sales. Quotes were shared within a fitting time and Faz gave us excellent advice when he came out. The fitters were professional and were clearly very experienced; they tidied everything up and were extremely respectful of our home. We will absolutely recommend Supercraft to our family and friends. They are the utmost professionals and sincerely care about their customers. With a reputation of many years, we know why they are the best in the business. Thank you, Supercraft!
Customer in Stoke-on-Trent Posted on 15/11/2022 , work completed 09/11/2022
The Worst Customer Experience Ever
Customer Service
Quality
Value
As we drove past Supercraft's showroom on one of the hottest days of the year, still waiting for our windows to be fitted, my wife succinctly summed up our experience with them by reminding me ''There was snow on the ground when we first made our enquiry''. Absolutely. Endless chasing of the so called salesman just to get a response and then equally endless delays in securing delivery and an installation date. Finally, the windows were installed seven months after our original enquiry - but three (of five) were immediately condemned by the fitter as unfit for purpose (glazing not aligned to the frames) resulting in them having to be replaced (cue even more delays). Some two months later, the faulty windows were finally replaced - only for one of them to have a deep scratch mark on the glass. You've guessed, another replacement required. Bottom line: 10 months after our original enquiry, the job was finally completed - and I doubt we'd ever have got this stage without me threatening to sue to recover my deposit. As for the standard of work, the beading isn't flush on most windows and the sealant between the frame parts on the windows that needed replacing looks like it's been done by someone having a go for the first time: as a keen DIY'er, if I'd completed a job to that standard, I'd have started again. Genuinely appalling and frankly, I find it hard to believe this company survives given reviews on other platforms.
Customer in Staffordshire Posted on 22/10/2022 , work completed 07/10/2022
New front door
Customer Service
Quality
Value
I can highly recommend Supercraft from ordering the door to fitting the door the service was amazing and could not fault anything at all. The two guys who fitted the door were brilliant there work was to a high standard and both were professional in there approach and workmanship was outstanding, I would definitely recommend to anyone wanting doors or windows a brilliant service from start to finish.
Jayne in Staffordshire Posted on 14/10/2022 , work completed 14/10/2022
Very happy
Customer Service
Quality
Value
I am very pleased with the work. Lovely door, worth recommending.
Which? Trusted Traders Consumer Posted on 13/10/2022 , work completed 29/09/2022
French Doors Installation
Customer Service
Quality
Value
We had French doors installed by Justin and Martin, from the onset you could tell they were professional and knew their job. The doors were installed to a high standard and during the installation we were kept informed of the progress.
Customer in Stoke-on-Trent Posted on 05/10/2022 , work completed 29/09/2022
Great from start to finish.
Customer Service
Quality
Value
I Visited the Supercraft showroom to purchase a new composite door for the front of my house and saw exactly what I wanted immediately upon walking in, a deal was struck and was told up to 8 weeks for installation, I was called around about the 4th week saying the door was ready and would be fitted the following week which by then was nearly a month earlier than expected, two fitters turned up on the day as expected who were polite at all times and within a few hours my new door was installed even in the pouring rain and all mess was tidied up before they left, I would have no problem recommending Supercraft as everything went smoothly from start to finish, absolutely delighted with my new front door money well spent, thanks Supercraft.
Customer in Stoke-on-Trent Posted on 02/10/2022 , work completed 30/09/2022
Ten windows and a door
Customer Service
Quality
Value
I recommend this company. From start to finish all staff were helpful and friendly. They gave good advice and communicated well. The fitters were very thorough and accurate. They cleared up every day and did a super job. When they hit a snag they dealt with it well and solved the problem. The finished job is just what we wanted. We are very pleased
Customer in Staffordshire Posted on 23/07/2022 , work completed 18/07/2022
My Fabulous new Front Door
Customer Service
Quality
Value
I knew Supercraft had a good reputation for doing a job well, which is why I approached them in the first place. I was literally so excited to get my new front door installed. The day prior to the installation, I called Supercraft to see if the installation was going ahead, because as you know things can get changed at the last minute and the installation team quickly put my mind at ease and re-confirmed the time of arrival. Then, the team arrived on time the next morning (JP and Tim) and completed the most amazing job. They took care of my home when completing the installation, they made zero mess of the walls around the door which I was expecting to be honest, they were so polite and because they cared so much about the installation the finished look was just literally beautiful. I just wanted to keep staring at my new Front door for the rest of the day :). Also, numerous neighbours have commented on the quality of the door and installation. The installers are a credit to the company and I would definitely recommend anyone to use Supercraft.
Customer in Staffordshire Posted on 15/07/2022 , work completed 08/07/2022
Replacement Orangery Roof
Customer Service
Quality
Value
Very happy with Supercraft both the office and fitting teams. They advised on the best replacement for a leaky roof, the roof was an integral part of our home. The work was completed work efficiently, keeping us informed throughout. We are very happy with our new orangery roof, it survived storm Eunice and Dudley, shortly after the installation was completed. Would recommend and we would use again.
Customer in Cheshire West and Chester Posted on 28/05/2022 , work completed 24/01/2022
Conservatory - returning customer
Customer Service
Quality
Value
Excellent service again, we are so pleased with supercraft, installation of our new conservatory, Faz came out to measure up and gave us a price which we were happy with, from start to finish, i can not fault supercraft workmanship, rang me with a date and time Ian and Dave arrived very polite, nothing was to much trouble, worked none stop, left everything clean and tidy. Plasterer arrived can not fault anything, Phil the electrician arrived very happy with the everything he installed. We would recommend supercraft and definitely use them again, we are thrilled with the conservatory thank you.
Customer in Staffordshire Posted on 08/04/2022 , work completed 14/03/2022
Brilliant service
Customer Service
Quality
Value
Great service from ordering to installation. Professional from the initial contact and speedy to the end. Fitters really friendly and efficient and a credit to the company. Would definitely recommend.
Customer in Staffordshire Posted on 31/03/2022 , work completed 31/03/2022
windows
Customer Service
Quality
Value
we had new front windows installed on our bungalow they arrived when said laid dust sheets very polite fitted new windows and cleaned up after the work we had no dust or mess and everything was taken away the quote to the installation was all explained about everything that was going to happen on the day of the work beginning the office kept us informed very from start to finish first class company
Customer in Staffordshire Posted on 11/03/2022 , work completed 08/03/2022
Very happy
Customer Service
Quality
Value
The job they did was excellent and fixed the issue promptly I would recommend them to other people and use them again.
Customer On Stoke-On-Trent Posted on 18/02/2022 , work completed (undated)
Third time I've used Supercraft
Customer Service
Quality
Value
I have used Supercraft twice before and decided to get a quote again. I don't mind paying a bit more if it is a company that I trust to do a good job. The price came back in line with other quotes and having been happy before proceeded with them. The surveyor came out and found that we needed lintels putting in. This added to the cost, but I would rather know the job has been done properly. This involved taking the bricks above the windows out and re-laying them with a steel lintel behind. The bricklayers did an amazing job, matching the mortar colour and work was impeccable. The new uPVC is now fitted along with a front door and rear patio door. The quality is top-notch. Really happy with the guys that came and fitted them. They left the house cleaner than when they started! Excellent.
Customer in Cheshire East Posted on 11/02/2022 , work completed 04/02/2022
The canopy looks superb
Customer Service
Quality
Value
Very professional company we have used before, rang Supercraft about a canopy on the front of the house, Faz came out to measured & gave us a price which we were happy with. The fitters arrived on time, they were very polite, quick working even in the terrible weather and they cleaned up after themselves. Electrician arrived to fit the lights brilliant job they do just set the canopy off at night. Canopy is lovely and has made such a difference to the house.
Customer in Staffordshire Posted on 10/02/2022 , work completed 10/02/2022
Good Company Great Job Lovely LIVIN ROOM
Customer Service
Quality
Value
We selected Supercraft after reading the various positive review, I have got to say they were fully justified. From start to finish we could not fault the company or any of the people we spoke with or the workmen they sent. The interaction between ourselves and the company, especially during the covid period was excellent they kept us fully informed of all issues and answered any question we needed answering. Special mention goes to the two builders who were sent to do the building work They were polite cheerful always arrived early were so tidy and did a brilliant job regarding the brick work. Also the two fitters who came to fit the roof they to were hard working, very professional and did a lovely job. We can not fault the finished item it is stunning and we love it. Many thanks Mr & Mrs Dalton
Customer in Posted on 31/01/2022 , work completed 29/11/2021
Would whole-heartedly recommend
Customer Service
Quality
Value
We researched four providers after deciding on a new conservatory. We chose Supercraft for several reasons: The consistently positive online reviews The initial visit to provide a quote, which was carried by a senior, knowledgeable and clearly experienced representative of the company, without any form of pressure or “hard sell”. A competitive quote. The opportunity to view a wide range of conservatories at their easily-accessible showroom. The reassuring “Which” accreditation. Our experience of the actual build was very good. The initial date was put back because materials from the supplier did not pass Supercraft’s quality control. This was far more of an inconvenience to them than it was to us, and gave us confidence they would not try to pass off inferior quality goods to facilitate their own work schedule. The fitters clearly took pride in performing the fit to a high standard. They were tidy, approachable and as helpful as they could be with light fittings etc. without exceeding their scope of practice. The work was completed well within the estimated time frame. A small pane was discovered by the fitters to be slightly incorrect at a late stage and this was dealt with as a matter of priority, even after full payment (which did not exceed the estimate) had been remitted. Admin staff responded to all emails, before and after the build, quickly and efficiently. We really could not fault them and would not hesitate to recommend Supercraft to friends.
Customer in Staffordshire Posted on 19/01/2022 , work completed 22/11/2021
Supercraft windows Excellent
Customer Service
Quality
Value
I choose Supercraft, as a returning customer and the service is as good as it was twenty five years ago. They came and gave us a very fair quotation with professional and friendly advice, followed by the surveyor the following week. I was contacted when the fitters would arrive, eight am arrival, introduced himself, very professional and polite. We got on very well with the lads, nothing was too much trouble, worked hard and left no mess whatsoever. Supercraft replaced eleven windows, three composite doors and French doors all in one week. All the windows and doors are a very high quality and look excellent, the service from start to finish was first class. No hesitation recommending Supercraft to anyone, five stars.
Ann in Staffordshire Posted on 12/01/2022 , work completed 12/01/2022
Great work. Very professional.
Customer Service
Quality
Value
I ordered a coloured composite front door from Supercraft. It was delivered on time and fitted a couple of days later. It was fitted very professionally in no time at all. I would recommend this company to anyone. Very professional in all aspects
Customer in Staffordshire Posted on 12/01/2022 , work completed 05/01/2022
Fantastic Job
Customer Service
Quality
Value
I chose Supercraft windows on recommendations from different people. From the first phone call, through to the survey and the quote, which was within budget, I was impressed by this company. I was given an estimated time for the work to start which was to replace double glazing to the lounge, six window bow and a two window kitchen, work was to be carried out over two days. I was contacted to tell me of a date to complete the work which was earlier than the estimated date which suited us fine. The fitters arrived on time, they introduced themselves and explained the order in which the work would be carried out. They were very professional and very polite but friendly, we got on very well with the lads. I have to say they worked very hard and their workmanship was in my opinion second to none. We are absolutely over the moon with the result of their work, it looks fantastic. The difference in the the old and new windows is fabulous much warmer, and the look of them is smashing. We are so pleased by the new look windows, the workmanship is excellent, I can not praise them enough. They left no mess whatsoever and were professional at all times. I will be using Supercraft in the future. I would definitely recommend Supercraft windows to anyone.
Marj in Stoke-on-Trent Posted on 07/01/2022 , work completed 07/01/2022
Superb in every instance from start to finish.
I was recommended to Supercraft windows by my sister who had had work done by them in the past. I had a home visit by them and they helped with problems I was experiencing and he made some recommendations. Well before the completion date my new windows were fitted and they were considerate, careful, courteous in every way. The workmanship was exemplary and have placed a further order for more windows. I felt completely confident in their ability to carry out the work and would have no hesitation in recommending them to anyone. Well done a superb job and without any stress or anxiety and a very competitive price. Real value for money, from start to finish great - thank you to you all.
Customer in Stoke-on-Trent Posted on 08/12/2021 (Reviewer did not use service)
Excellent and professional service
Customer Service
Quality
Value
We had 12 windows replaced along with full soffit, facia and guttering replacement. Throughout the whole process the Supercraft team were professional, courteous and helpful. There were a couple of issues with the supply and installation, but these were sorted out quickly and efficiently with little impact to us. We still have a number of windows to replace and we will certainly be returning to Supercraft in the future. We can highly recommend them.
Customer in Staffordshire Posted on 25/11/2021 , work completed 23/11/2021
Supercraft Windows:-Without hesitation - Highly Recommended
Customer Service
Quality
Value
We had been looking to replace the original wooden windows to the front of our property (7) plus the front door for some time. Eventually we settled on Supercraft which was not the cheapest. However we are glad we did. The whole experience from start to finish was first class. We visited their showroom in Stoke-on-Trent to be met by Neama who could not have been more helpful in explaining the various products available, all without putting any pressure on us to proceed. After we decided to proceed, the surveyor came out and measured everything carefully answering our questions. On the day of instalation Martin and Justin arrived promptly at 8am, put down dust sheets and set to work. They worked non stop all day and installed all the windows. They were polite throughout and very professional. After the installation they vacuumed the carpets and tidied up. The front door had been delivered with a slight defect and was not sent out but returned to the factory for a replacement. The replacement came quite quickly and the door fitted in around 2 hours. The standard of workmanship cannot be faulted. The windows and door are excellent and have made a real difference both to the look of the house as well as considerably reducing outside noise. The windows and door are also draft free! We have work that we would like doing at the rear of the house and will go back to Supercraft. Based upon our experience we would have no hesitation in recommending them. Five stars.
Customer in Stoke-on-Trent Posted on 10/11/2021 , work completed 06/11/2021
Great Job
Customer Service
Quality
Value
John and Gareth the fitters did a really good job as they laid down sheets from the door to the work place ,kept us informed on what they would be doing and when, were happy to do a couple of extra jobs at no cost. Could not fault them or Supercraft. We got exactly what we wanted good job at the right price and the right quality.
Customer in Stoke-on-Trent Posted on 31/10/2021 , work completed 27/10/2021
Excellent Product and Customer Service
Customer Service
Quality
Value
We had 18 windows replaced with a top quality product at a competitive price. The fitters Martin and Justin were first class, extremely tidy and constructive when solutions needed to be found and their workmanship is faultless. Likewise the advice and response from everyone we dealt with was friendly and constructive.
Customer in Cheshire East Posted on 25/10/2021 , work completed 18/10/2021
Great from start to finish
Customer Service
Quality
Value
We have only positive comments about this company. Everyone was pleasant and helpful from walking into the showroom to completing the job. When choosing our windows and doors everything was explained to us to help us make the right choice to suit our needs. Once we'd chosen the ordering process was simple. Considering the pandemic we didn't have to wait too long once ordered either. The chaps that fitted them were friendly and worked hard to get the job done within the timeframe. 10 windows and French doors completed in just 3 days! They tidied everything after they'd finished, not just the old windows and packaging left behind but hoovering the carpet and wiping sills etc. Any teething problems were addressed straight away without question and our guarantee arrived the very next day following final payment. We can definitely recommend this company.
Customer in Staffordshire Posted on 04/10/2021 , work completed 24/09/2021
Excellent work from start to finish
Customer Service
Quality
Value
We had been looking to have our orangery roof replaced with a Warm Roof for about 3 years, then Covid hit!! The price Supercraft quoted just before the pandemic still stood when they started the first week in September this year. Right from the first visit by Mark, to completion yesterday. The workmanship and professionalism of all concerned was impressive as was the price. We had been given prices by other companies which were way above Supercraft, but ultimately, it wasn't the price that swung it, it was the fact that the roof was made from wood and not aluminium. This means that we will not get condensation as most traditional roofs are made from wood. The finish has made a remarkable change to our room, which is our main living room. Thank you once again to all concerned.
Ken and Ann in Staffordshire Posted on 24/09/2021 , work completed 23/09/2021
Excellent work
Customer Service
Quality
Value
Supercraft replaced all our doors and windows in three days. All the windows and doors are of very high quality and look excellent. The service from start to finish was very good from the first enquiry to the finish. We can not fault Martin and Justin who fitted the doors and windows. They consulted us about everything and completed the work on time with absolutely no mess left behind. We felt that they respected both ourselves and our home. Therefore we can recommend Supercraft to anyone who would like efficient, excellent work for their home.
Tony in Staffordshire Posted on 11/09/2021 , work completed 08/09/2021
WIndows / Doors with Acoustic Glass
Customer Service
Quality
Value
All at Supercraft were very helpful and we highly recommend them. In our bungalow, we have a bay window, bedroom & kitchen windows, bathroom with digital style glass, large patio doors and a back door with an integral blind. A new porch layout with central 'Etna' blue composite door and opaque side panels. We were advised on window styles and all the accessories and, even after we changed our mind on some items (we wanted the acoustic glass to minimise any external noise) they gave a clear breakdown of cost and timescale to completion. They informed us of the delay in getting our composite door and gave us a date to fix it. In the meantime, a Surveyor called and he gave excellent advice and we made a few more changes as a result. The fitters, Martin & Justin arrived on time and were very professional, so helpful and communication was excellent to clarify any issues. They were very pleasant and cleared up any mess leaving a clean site. We had a follow-up visit by Andrew to replace one window? He too was very helpful, tidy and very pleasant. All the fitters are a credit to Supercraft. All the staff at the showroom have been excellent and the follow-up paperwork and FENSA certification has been satisfactorily completed. We have had many compliments on the finish and our new front door has transformed the look of our home. We would not hesitate in recommending them to others. A 5* from us.
Gillian & Richard in Shropshire Posted on 27/08/2021 , work completed 26/03/2021
First class service
Customer Service
Quality
Value
I picked Supercraft Windows on their reviews alone and I could not fault their service from start to finish. We had 2 windows fitted and they made an excellent job, so good we have placed an order for a new composite door. Thank you for a fantastic job and keep up the good work.😀
Customer in Staffordshire Posted on 09/08/2021 , work completed 24/06/2021
New windows and front door
Customer Service
Quality
Value
High expectations were met throughout the whole process. Patient and professional sales service and follow-up support has been excellent. We are so pleased with our new windows and new composite front door. Fitters, Martin and Justin provided an efficient, friendly and high-quality service. Would happily recommend Supercraft to friends and family without hesitation!
Customer in Staffordshire Posted on 29/07/2021 , work completed 27/07/2021
Excellent service from start to finish
Customer Service
Quality
Value
From point of order to the final fitting I cannot recommend Supercraft highly enough. At point of order we were advised on styles, suitable accessories and given a detailed breakdown of cost and timescale to completion. Surveyor visited as agreed and was incredibly helpful and informative. Communication was excellent and lead time was less than expected. Fitters were very professional, pleasant and left no mess. They surpassed all expectations and the final product was of excellent quality and just what we wanted. All staff that we had dealings with, whether in the showroom, via telephone or in person were amazing and we would definitely use them again and we have no reservation in recommending them to others.
Sarah in Staffordshire Posted on 23/07/2021 , work completed 15/07/2021
Super Service from Supercraft
Customer Service
Quality
Value
Thrilled with my new front door. It completely transforms the front of the property. Everyone at Supercraft is pleasant and efficient to deal with. The quality of the door itself exceeds expectations and the fitting was done quickly and completely fuss-free. Great job everyone. Thank you.
Linzy in Shropshire Posted on 21/07/2021 , work completed 20/07/2021
Brilliant job!
Customer Service
Quality
Value
From getting a quote to the fitting of the windows I ordered I was more than satisfied with the service. I was given a clear breakdown of costs of different fittings so that I could decide what I wanted. When there was a delay due to their suppliers I had a letter of apology including the option to cancel. In the event the delay was not as long as first thought. The team of fitters were excellent. They arrived early morning and it was a joy to watch their teamwork! There was no mess if it wasn’t for the fact that I had two new windows you would not have known that they had been here. The windows themselves are beautiful. Am recommending them to all my friends.
Margaret in Cheshire East Posted on 03/07/2021 , work completed 01/07/2021
Fabulous composite door fitted by excellent quality company
Customer Service
Quality
Value
Fab value composite door fitted we are so pleased with the look, quality and overall service from Supercraft!!! We had front door fitted previously and Supercraft did such a fab job we ordered back door too. Really chuffed with price , service and fab fitters. Highly recommended. Job done swiftly, courteously and really tidy and friendly.☆☆☆☆☆🙂🙂🙂🙂🙂
Bev in Staffordshire Posted on 01/07/2021 , work completed 01/07/2021
Conservatory windows and roof
Customer Service
Quality
Value
I am very pleased with the work done. They were prompt, efficient and tidy. The windows and roof were completed in 3 days and the plasterer did his job in another day.
Janet in Staffordshire Posted on 25/06/2021 , work completed 21/06/2021
Bi fold doors replacing sliding patio doors.
Customer Service
Quality
Value
Super craft windows came to replace my old sliding patio doors with modern bespoke Bi-fold Doors. They turned up bang on time and removed the old sliding patio doors without fuss cleaning all the mess up as they went along. The new Bi-fold doors were promptly fitted with all the work professionally done in the time they had specified. All the seals were neat and tidy and everything was cleaned down once the work was complete. I received a demonstration of how the doors operated and the work area was left clean and tidy. The Bi-fold doors arrived as described by the company and fitted as per my instructions and at the price I had agreed on. The doors have enhanced the look of my property and I could not be happier with the quality of the doors and the work done.
Customer in Staffordshire Posted on 10/06/2021 , work completed 06/04/2021
Great service
Customer Service
Quality
Value
From the moment of meeting the owner of the Company and placing my order, everything was of a very high standard. I was kept informed at all times of all details in terms of changes and dates. The workmanship of the builders, plasterers, electricians and fitters was also of the highest standard. The timing of the different skilled traders was excellent and I was not left waiting at any time. This has been a faultless service throughout with excellent customer care from all members of staff.
Pam in Stoke-on-Trent Posted on 31/05/2021 , work completed 17/04/2021
Very Satisfied
Customer Service
Quality
Value
Tim fitted a window in my garage. He was pleasant, did a very neat job and left the area tidy. I would have no hesitation using Supercraft again.
Customer in Stoke-on-Trent Posted on 17/04/2021 , work completed 16/04/2021
Beautiful door supplied and fitted by friendly, helpful and professional company
Customer Service
Quality
Value
Supercraft supplied and fitted our new composite endurance door. They quoted a very competitive price and supplied and fitted to 5 star plus standard. We are thrilled with our beautiful new door and fanlight. Supercraft choice of door style, glazing, colour etc is fantastic. They offer a friendly helpful and professional service which is 2nd to none. The overall experience from selecting, ordering and fitting is brilliant and we cant thank them enough for our lovely door. Well done to all involved and we are now putting in an order for a new back door. Thank you so much Supercraft for a fabulous all round service!!!!😃😃😃
Bev in Staffordshire Posted on 12/04/2021 , work completed 07/04/2021
Supercraft windows
Customer Service
Quality
Value
We recently had a solid roof conservatory fitted by Supercraft, we decided to go with this company as they have been in business for quite a number of years. Neama dealt with us throughout the whole process. The communication and advice was excellent. The work carried out was to a very high standard, Ian and Dave have done a fabulous job, very professional and quality workmanship. The after sales service is excellent any issues were quickly resolved. I would highly recommend them in the future to anyone wanting windows doors and conservatories . The new addition to our home is such a nice usable space.
Mr & Mrs Wemyss in Staffordshire Posted on 09/04/2021 , work completed 11/11/2020
Sexy Front Door
Customer Service
Quality
Value
Yesterday I had a new front door fitted by Supercraft. It looks absolutely stunning and is black composite. From start to finish communication has been professional and courteous- even paying was painless (well fairly!) The standard of fitting is superb and although I was not at home, the fitters had cleaned up beautifully. I was recommended Supercraft by my friend- whose whole family swear by them and they certainly did not disappoint. I would thoroughly recommend :) Can't wait for the first person to use my knocker!!
Customer in Stoke-on-Trent Posted on 26/02/2021 , work completed 25/02/2021
New Conservatory
Customer Service
Quality
Value
We had an old hardwood, lean-to conservatory which was boiling in summer and freezing in winter, we had it replaced with uPVC with a solid roof on. From start to finish everyone was very polite and professional, we are so happy with the results we spend most of our time in there now, it’s an extra room
Customer in Stoke-on-Trent Posted on 24/02/2021 , work completed 18/03/2020
Excellent job!!
Customer Service
Quality
Value
Excellent work from start to finish. Great advice given when choosing windows/patio/doors. Workmen arrived on time, really great guys, very skilled, tidy and cleaned up after, no mess left. After service brilliant, would definitely recommend.
Customer in Staffordshire Posted on 16/02/2021 , work completed 12/02/2021
New windows brilliant job
Customer Service
Quality
Value
Just had our Windows replaced by Supercraft and they have done a brilliant job, Mark and Andy the fitters were polite efficient, and very tidy. The Showroom staff were all very helpful I would highly recommend this company.
Customer in Stoke-on-Trent Posted on 15/02/2021 , work completed 15/02/2021
Great Product and Fitting
Customer Service
Quality
Value
We wanted to replace our tired timber windows and patio doors and after much research, including checking reviews, etc... we chose Supercraft to do the work. We had opted for the Residence 7 range as we wanted a flush finish both inside and out. The process itself was pretty straightforward with the surveyor measuring up and finalising the specification. A fitting date was subsequently agreed and the fitters, John & Gareth duly arrived on the allotted day. It was a big job with 6 days work ahead of them and they completed it brilliantly. They cleared away as they went along and as each window was installed they made sure that everything was left as it was when they arrived. There was little clearing up to do after them. Brilliant! The finish has completely transformed the look our our house and we are delighted with the end result.
Customer in Cheshire East Posted on 15/02/2021 , work completed 08/02/2021
Thorough and efficient
Customer Service
Quality
Value
Well done to the whole team for being professional, patient and knowledgeable. We spent a great deal of time researching doors and went back to Supercraft to place our order due to all our questions being answered with understanding and consideration. The surveyor was particularly through so too the sales team who made suggestions to improve the overall dynamics. The door itself is strong, attractive and has made the home more secure and from both the interior and exterior, more attractive.
Customer in Staffordshire Posted on 31/01/2021 , work completed 15/12/2020
Excellent Service
Customer Service
Quality
Value
We were so pleased with Supercraft’s installation of our new composite front door, a conservatory door and back door. We were kept up to date throughout the process and found them incredibly helpful and efficient to deal with. We would absolutely use them again in the future and we thoroughly recommend them. Thank you so much, we are thrilled with the improved look and security for our first home!
Customer in Greater Manchester Posted on 14/12/2020 , work completed 13/11/2020
Good job done
Customer Service
Quality
Value
Very pleased with the installation of dormer windows. Dave and Ian were did a very competent and tidy job with great attention to detail. I would definitely recommend to friends and family.
Customer in Staffordshire Posted on 18/11/2020 , work completed 16/11/2020
Excellent job done: Replacement of solid conservatory roof.
Customer Service
Quality
Value
Excellent job from start to finish. Started the job when arranged and completed in good time. Very skilled, polite and tidy workers. We are very pleased with the completed roof and has made a massive difference to our conservatory room. I would highly recommend Supercraft, we will definitely return to them in the future.
Customer in Staffordshire Posted on 30/06/2020 , work completed 31/01/2020
EXCELLENT JOB
Customer Service
Quality
Value
Initial visit to our home and follow up measurement visit were great . Job had to be delayed because of covid but, we were contacted when lockdown was eased. We were having our patio door replaced and this could be done with virtually no house intrusion. Workmen arrived on time and finished as scheduled. Very happy with everything. Would recommend.
Customer in Cheshire East Posted on 15/06/2020 , work completed 05/06/2020
Great work and speedy
Customer Service
Quality
Value
I am very pleased with my replacement windows and impressed with the short time it took. The two men worked methodically, cleanly and didn’t waste time. They took all the old windows and any rubbish away. I found everyone I came into contact with very pleasant and efficient.
Customer in Staffordshire Posted on 10/06/2020 , work completed 09/06/2020
Excellent Service
Customer Service
Quality
Value
Work was completed by efficient members of staff to a high standard.
Customer, New Castle Posted on 10/06/2020 , work completed 05/06/2020
Quality stable door
Customer Service
Quality
Value
We chose Supercraft as they did a superb job on our daughters 1920's house. The showroom had a great range of doors on display and we chose a stable door to replace our aluminium faced back door. Staff were very friendly, nothing too much trouble and the asssessor came out to measure promptly. We did feel we had to call them for a fitting date after hearing nothing for a few weeks. The fitters arrived bright and early, very friendly and careful workers. All mess was cleaned up and taken away. I had to ask them to fit a trim on the outside as a white line was visible where the previous doorframe was. I was surprised they did not do this without my asking. The finished door looks great, fits well and is very well made. We are very pleased with it. So, I would absolutely recommend Supercraft. Quality products, friendly staff.
Customer in Staffordshire Posted on 22/03/2020 , work completed 20/03/2020
Good job done
Customer Service
Quality
Value
We have used Supercraft over the years and have always found them a very trustworthy company. They quoted us a fair price and processed the order very efficiently. The fitting was done by Mark and Gavin who worked to a very high standard and with great attention to detail. We have no hesitation in recommending Supercraft to our family and friends.
Garry and Virginia in Staffordshire Posted on 06/03/2020 , work completed 06/03/2020
My review
Customer Service
Quality
Value
Work was carried out very well, prompt on arrival, cleaned up afterthemselves, work was done on time.
PJ, Stoke - On - Trent Posted on 06/03/2020 , work completed 06/03/2020
New conservatory roof and windows
Customer Service
Quality
Value
Faz came and gave us a very fair quotation with professional and friendly advice regarding a new roof and windows. The work was carried out in a timely manner and nothing was too much trouble for them. They worked to a very high standard. I would definitely recommend them to anyone. The conservatory is beautiful.
Susan Pyatt Posted on 24/02/2020 , work completed 15/02/2020
Superb, trustworthy company.
Customer Service
Quality
Value
Mark and gavin have done an excellent job of our windows and doors they have made sure everywhere was covered where they were walking and hoovered up after themselves they have done a fantastic job and are very trustworthy people highly recommended this company!
Customer in Stoke-on-Trent Posted on 14/02/2020 , work completed 27/01/2020
Efficient as usual
Customer Service
Quality
Value
Have used Supercraft for all our glazing needs over the years. No pressure sales, just a fair price. This morning we had a new back door fitted. Fitters arrived on time and did an excellent job and cleaned up afterwards. Friendly and professional, would always recommend this company.
Customer in Stoke-on-Trent Posted on 24/01/2020 , work completed 24/01/2020
Super Craftsmen - Superb Service
Customer Service
Quality
Value
A professional quotation process, superb advice and order placement with Faz. Minor delay in starting installation due a manufacturing delay over Xmas but total quality when Mark and Gavin transformed the old polycarbonate conservatory to a modern solid roof. Absolutely nothing was too much trouble to this two man team who worked through some of the worst January weather you could experience. As an engineer I have a very keen eye for detail and on final inspection I could not find a single fault and can only praise the quality of the finished item. Specifically the joint seals and window board trims which can so often be unsightly have been expertly installed. The support from Phil the electrician and Andy the plasterer has been outstanding and the team has involved everyone involved in the project to minimise the disruption. My expectations have been well exceeded and we can only highly recommend Supercraft to any potential customer.
Mike & Barbara Evans Posted on 17/01/2020 , work completed 17/01/2020
Excellent service from quote to completion
Customer Service
Quality
Value
We recently had two bay windows installed, and right from the first contact we have had excellent service from everyone concerned. The team who actually fitted the windows were friendly and worked swiftly, before leaving they cleared away any debris, and although we expected the need to redecorate, this was absolutely unnecessary. Would highly recommend Supercraft, they ensure that they keep in contact with the customer, which is so important.
Customer in Staffordshire Posted on 26/11/2019 , work completed 20/11/2019
Super craft = Superwork
Customer Service
Quality
Value
Today super craft completed the 3rd job replacing the windows doors and conservatory at my home near Stone. My wife and I are very pleased with the complete experience of selecting our choices with Faz, the care in explaining our fitting chioces, Andy and today the fitters Ian and Dave made a great job of fitting. I would and have recommended Supercraft to my friends with complete conference they won’t be disappointed. Well done Supercraft a pleasure to deal with.
Greg and Sheila Posted on 17/10/2019 , work completed 17/10/2019
Friendly.
Customer Service
Quality
Value
Friendly, 1st class workmanship and service.
Peter, Staffordshire Posted on 12/09/2019 , work completed 12/09/2019
My review
Customer Service
Quality
Value
Prompt.
Margaret, Staffordshire Posted on 04/09/2019 , work completed 04/09/2019
Professional and friendly
Customer Service
Quality
Value
I had new doors/windows fitted throughout the house - 3 days work in all. The two workmen were polite, introducing themselves on arrival. They worked quickly efficiently and even changed their work plan to suit me when a problem arose, it was explained fully and what was to be done. they finished on-time . Excellent job and workmen
Brenda, Staffordshire Posted on 02/09/2019 , work completed 02/09/2019
Just love the new conservatory.
Customer Service
Quality
Value
We are delighted with our finished product. From start to finish, the workmen have been excellent- from Bill and Paul, the builders, to Trevor and Nick, the fitters, Woody, the plasterer and Phil the electrician, nothing was too much trouble for any of them. They were all correct in what they said- we have been using the new conservatory constantly and don’t know how we ever lived without it. Thank you SUPERCRAFT.
Customer in Stoke-on-Trent Posted on 26/08/2019 , work completed 02/08/2019
Thoroughly recommended
Customer Service
Quality
Value
I agree wholeheartedly with everything said about Supercraft by previous reviewers. My experience was excellent from start to finish. Very helpful on my first visit to the showroom when Fab helped me select the windows we needed, first rate delivery and installation. They even went the extra mile to install two (of 38) windows early for me and had a particularly small one specially made. I recommend this company to anyone looking to replace their windows.
Customer in Derbyshire Posted on 26/08/2019 , work completed 23/08/2019
Prompt, polite & helpful
Customer Service
Quality
Value
Completed promptly, efficiently, tidily. Ahead of initial schedule also.
Kelly, Derbyshire Posted on 23/08/2019 , work completed 23/08/2019
Prompt and professional
Customer Service
Quality
Value
Replacement patio doors. Highly satisfied with the product and quality of workmanship.
Michael, Staffordshire Posted on 16/08/2019 , work completed 16/08/2019
Professional, polite and punctual.
Customer Service
Quality
Value
Our experience from quotation to completion was excellent. The professionalism and integrity of the owners was mirrored by their employees and associates. All the employees we met were long term and this says a lot about the company. The quality and tidiness of the work was second to none. The whole experience was stress free. Unlike many other companies we contacted, Supercraft explained the whole process and timing, gave good advice and did not pressure our decision. The price was fair and now seeing the result, we can say worth every penny. A great family company with long history.
Wayne, Cheshire East Posted on 08/08/2019 , work completed 30/06/2019
Pride & professional
Customer Service
Quality
Value
We had a new front door & French doors to the bedroom. The standard of work was excellent. Two extremely skilled fitters. They worked cleanly, left no mess. Plastered the inside of the French doors, refitted the skirting board. I can't praise them enough. Well done Dave & Ian. Will certainly recommend these two to anyone. Thanks again for a professional job well done.
David, Staffordshire Posted on 08/08/2019 , work completed 08/08/2019
Prompt, fast, efficient and professional
Customer Service
Quality
Value
Tim and Andy were the fitters. They replaced windows and doors and have made a fantastic job. Most impressed with the work and quality of the windows and doors and will certainly recommend them to everyone.
Graham, Staffordshire Posted on 05/08/2019 , work completed 05/08/2019
Tidy work
Customer Service
Quality
Value
Great company and good tidy work.
John, Staffordshire Posted on 30/07/2019 , work completed 30/07/2019
They look excellent.
Customer Service
Quality
Value
Windows & door were fitted with a minimum of mess. They look excellent. Can't fault either fitters or Supercraft. Will definitely recommend them. Reasonable price and all fitted in the time we were told.
Diane, Staffordshire Posted on 29/07/2019 , work completed 29/07/2019
Great work
Customer Service
Quality
Value
Workmen arrived on time and replaced 2 Windows and French doors. They did an excellent job, leaving everywhere clean and tidy. One small fanlight was found to be cracked and a new one was ordered there and then. We have used Supercraft previously and find the company a joy to do business with. There is no hard sell, just sensible advice and a good price for quality products and workmanship. We would definitely recommend.
Customer in Stoke-on-Trent Posted on 08/06/2019 , work completed 07/06/2019
Very satisfied
Customer Service
Quality
Value
Everything was done as ordered the two fitters, Ian and Dave were excellent and were very professional.
Helen, Staffordshire Posted on 03/06/2019 , work completed 03/06/2019
The workmanship is first class.
Customer Service
Quality
Value
Three double glazed units were replaced - one bay downstairs & two bedroom windows. The team were Gavin & Mark and both worked efficiently. They were polite & respectful. I was asked to inspect the work on completion and am extremely pleased with the final result. The workmanship is first class and the windows also.
Freda, Staffordshire Posted on 30/05/2019 , work completed 30/05/2019
Efficient service
Customer Service
Quality
Value
Very impressed, on budget and schedule, clean and tidy workers, explained everything thoroughly. Would definitely recommend, very efficient service.
Margaret, Staffordshire Posted on 20/05/2019 , work completed 20/05/2019
My review
Customer Service
Quality
Value
The 2 workmen did us a very good job. We have already dealt with Supercraft on a previous occasion.
Kenneth, Staffordshire Posted on 25/04/2019 , work completed 25/04/2019
Good work
Customer Service
Quality
Value
New roof on conservatory. Good work. Workmen on time and pleasant. Job completed on time and to our satisfaction.
Peter, Staffordshire Posted on 08/04/2019 , work completed 08/04/2019
New Door and 2 Windows
Customer Service
Quality
Value
This is our second purchase from Supercraft and once again, we have had excellent products. The installers Trevor and Nick worked with great care and precision and were very professional. Their craftmanship was excellent. Over the last two years we have purchased two doors and six windows and have always received excellent service and communication from Supercraft. We would highly recommend them!
Customer in Staffordshire Posted on 05/04/2019 , work completed 04/04/2019
Friendly, professional, quality.
Customer Service
Quality
Value
PT and Time arrived promptly each day (despite horrendous weather). & worked this without breaks. Friendly, tidy work, exactly as planned. New conservatory roof. Highly recommended and 2 Velux & charcoal tiles.
Gill, Staffordshire Posted on 02/04/2019 , work completed 02/04/2019
Second to none
Customer Service
Quality
Value
We've used Supercraft on numerous occasions over the years and never had an issue. Yet again they've provided excellent advice and the work is second to none.
Sean, Staffordshire Posted on 20/03/2019 , work completed 20/03/2019
Excellent
Customer Service
Quality
Value
I chose Supercraft because they have been trading for many years and are a family run business. They fitted a light weight tiled roof on my conservatory. Everything went to plan and the workmen were excellent, hard working, friendly and efficient. They use good quality products for a good price and they have a large showroom with excellent staff.
Kevin, Cheshire Posted on 11/03/2019 , work completed 11/03/2019
Excellent product and workmanship
Customer Service
Quality
Value
We felt every confidence in choosing Supercraft Windows having used them at our previous property but this was a much larger project, they did not let us down. From entering the showroom to final installation they were very helpful and supportive, with no hard sales approach and brilliant workmanship. The installers were amazing, very courteous, clean and tidy work and did everything to the highest standards. Couldn’t recommend this company highly enough and we’ve already booked them for our new conservatory build
Customer in Staffordshire Posted on 20/02/2019 , work completed 19/02/2019
Excellent workmanship.
Customer Service
Quality
Value
We had used Supercraft before and had no hesitation in using them again in our new house. We weren't disappointed as the products were fabulous and the workmanship could not have been better. No hard sales, just honest and helpful support from the minute we contacted them to the final installation. Conscientious, courteous and helpful, making sure everything was installed efficiently and of the highest quality.
S, Shropshire Posted on 19/02/2019 , work completed 19/02/2019
Excellent well established company
Customer Service
Quality
Value
We had been looking for a new front door and approached Supercraft on a friend's recommendation, lovely showroom staff and did not push us into something cost us above our budget. The installation was carried out very professionally and quick and we had our beautiful new front door in no time, we will be using Supercraft again in the future and it's always good when a company can be relied on to get a job done correctly.
Customer in Stoke-on-Trent Posted on 11/02/2019 , work completed 11/02/2019
Highly recommended, excellent service
Customer Service
Quality
Value
First class local firm that provided a very low experience price and confirmed in writing without haggling. The owner gave a genuine discount for my being an NHS worker as advertised. The team that installed my windows and door were punctual, quick, clean and courteous. There is a problem with one of the frames. I had not noticed however they pointed this out and will replace as a matter of cause. The owner is a true gentleman he was the person that impressed me by his passion to help and serve me as a customer nothing was too much trouble and did everything possible to win me as a customer. I felt valued and am delighted to have chosen Supercraft Windows.
Andrew, Staffordshire Posted on 06/02/2019 , work completed 06/02/2019
Professional & prompt
Customer Service
Quality
Value
Fitted patio doors, very clean workers, and very polite, good job done. Price good, on time, we have used Supercraft Windows several times always been satisfied.
Gladys, Staffordshire Posted on 04/02/2019 , work completed 04/02/2019
Replace old conservatory roof with a warm roof
Customer Service
Quality
Value
We had all the windows and doors fitted by Supercraft 17 years a go and we have had no problems at all with any of them. We new what the product would be to the highest standard. The replacement roof is built to building regs standard with a certificate from Supercraft. The two fitters were on site at 7.45am everyday and worked hard all day in rain and snow. They were very polite and took a real pride in their work. The standard of work is excellent and I would have no hesitation in recommending Supercraft to anyone. The price they quoted was very competitive and the level of service is second to none. I can't thank them enough for the job they have done for us.
Customer in Staffordshire Posted on 30/01/2019 , work completed 25/01/2019
Highly recommended
Customer Service
Quality
Value
Would recommend Supercraft to anyone who is looking for first class customer service, from all areas of the company, and first class products and workmanship. The team who installed our windows either made no mess at all or cleared it away before we saw it, and the windows themselves look great, and have made our rooms so much more comfortable in terms of warmth and quiet. We have had work done by Supercraft before, and when a small problem occured after 18 months, they came straight out to remedy it. So we have great confidence in their after sales service and would not consider any other company to install any future windows.
Customer in Staffordshire Posted on 29/01/2019 , work completed 28/01/2019
Absolutely Fantastic
Customer Service
Quality
Value
A truly professional service from showroom visit, survey, quote and installation. Communication and installation was fantastic with the same two man team working over four days to fit 11 Resident 9 windows and 2 Rockdoors, working 8.30am until 4.00pm everyday. Protective rubber mat and sheets were used and they made so little mess. Any mess created was so well cleaned up, absolutely brilliant, first rate trades people, taking pride in their work - true professionals. Can't recommend Supercraft enough.
Customer in Staffordshire Posted on 19/01/2019 , work completed 18/01/2019
Good work
Customer Service
Quality
Value
Supercraft fitted new double glazing throughout our house. The work was promptly carried out, starting on the designated day. The two workmen were tidy and efficient, making the minimum of noise and disruption. The work was done in a reasonable time and to a high level. We were very satisfied.
Richard, Staffordshire Posted on 07/01/2019 , work completed 07/01/2019
Fantastic work
Customer Service
Quality
Value
Our recent french door replacement is fantastic. From order to completion the service provided was excellent. The installation team were most professional and their finished job ticked all the boxes; on time, approachable and worked tirelessly to complete the job in 3 hours. The company is the best we've used locally for new doors and windows.
Customer in Staffordshire Posted on 13/12/2018 , work completed 12/12/2018
EW
Customer Service
Quality
Value
Prompt and professional
Geoffrey, Staffordshire Posted on 03/12/2018 , work completed 03/12/2018
My review
Customer Service
Quality
Value
I had a rockdoor fitted by two workmen which was done to a very high standard. I am very pleased with the door and fitting.
Carole, Staffordshire Posted on 30/11/2018 , work completed 30/11/2018
Polite, efficient and professional
Customer Service
Quality
Value
New front ordered. Was told it would take 8-10 weeks to be made and fitted. It took 6 weeks, and we were contacted the previous day to ask if it was convenient to fit the following day. Well done!
Linda, Staffordshire Posted on 30/11/2018 , work completed 30/11/2018
Excellent ! ! !
Customer Service
Quality
Value
We have used Supercraft on each house we have renovated (4 in recent years). They are consistently reliable, efficient, polite and extremely professional from the person who answers the phone to the fitters who are a credit to the company. I have no hesitation in recommending Supercraft to anyone, even the very fussy ones. Thank you.
Michael Burt Posted on 12/11/2018 , work completed 12/11/2018
Supercraft Windows, very professional and highly recommended.
Customer Service
Quality
Value
From our initial visit to the showroom, the home visit to obtain the correct measurements, to the actual fitting, everyone we came into contact with was very professional, courteous, informative and helpful. The product is of excellent quality and, along with the true workmanship and neat finish inside and out by our two fitters, looks absolutely fabulous. A sterling job, so much so, we would highly recommend Supercraft Windows.
Mr. M. Pelaczyk Posted on 08/11/2018 , work completed 08/11/2018
Fair Price good service
Customer Service
Quality
Value
The staff in the showroom were very helpful in finding the bifold doors we were looking for. The installation team were friendly and helpful ensuring that they covered furniture and floor service and cleaning up afterwards. We are pleased with the finished result and would have no hesitation in recommending the company.
Geoffrey Posted on 30/10/2018 , work completed 30/10/2018
Friendly & efficient.
Customer Service
Quality
Value
Installed new conservatory roof. Ian & Dave were friendly & hard workers. Started early & worked tirelessly.
Gwenyth, Staffordshire Posted on 29/10/2018 , work completed 29/10/2018
FRIENDLY, RELIABLE, PUNCTUAL . . . GREAT PRODUCT
Customer Service
Quality
Value
Over the past few years we have used Supercraft to build a conservatory, replace all our windows front and rear and on this occasion to replace the front door with a Rockdoor. Their products are of the highest standard, and the fitters have always been punctual, reliable and friendly. I have used the company on several occasions and would have no hesitation in recommending them.
Kevan Miller Posted on 27/10/2018 , work completed 27/10/2018
Very professional company with good customer service and aftercare
Customer Service
Quality
Value
We had two of our windows replaced. We chose Supercraft because we had used them before. The job involved removing brickwork and the installation of two large windows. We felt that the quote was fair. The two guys involved (Dave and Ian) were very good, leaving everywhere clean and tidy. They were very considerate when working across my floors and carpets. Unfortunately one of the larger panes had to be replaced twice due to a flaw in the glass but the company had no hesitation in ordering and replacing the glass without question. We are highly pleased with these windows and if need any more work done then this would be my go to company. Highly recommend.
Jayjay Posted on 14/10/2018 , work completed 14/10/2018
Professional
Customer Service
Quality
Value
The above firm "Supercraft Windows" removed my old front door - supplied and fitted a new one (a Rookmoor). They made a first class job well done. The same firm installed the original door and windows which are still their after 29 years. They were prompt & professional and honest in all their dealings.
Bernard, Staffordshire Posted on 09/10/2018 , work completed 09/10/2018
Very good
Customer Service
Quality
Value
Replace conservatory roof, completed to schedule & budget & to a very good standard.
Antony, Staffordshire Posted on 08/10/2018 , work completed 08/10/2018
Prompt
Customer Service
Quality
Value
Door/window fitter arrived on correct day etc however, problem with door fitting and possible measurements - there seemed to be little communications about, if when the window/door fitter was going to return to replace the door a month later - the integral window in the door showed finger marks, circles, splash marks. Again when raised with company, communication was extremely slow.
Jennifer, Staffordshire Posted on 08/10/2018 , work completed 08/10/2018
No hesitation in recommending
Customer Service
Quality
Value
They built a new roof on my conservatory, it was done to schedule and budget, we chose Supercraft because they built our conservatory 22 years age. The builders were helpful, kind and good to have working for us.
Millicent, Staffordshire Posted on 04/10/2018 , work completed 04/10/2018
Bifold doors.
Customer Service
Quality
Value
First class help in the showroom in helping us choose our door. The fitters were very helpful and pleasant. They ensured that furniture was covered and floors. Tidying up afterwards was first class. They took their time to put the finishing touches to an excellent job. We have already recommend the company.
Geoff, Staffordshire Posted on 28/09/2018 , work completed 28/09/2018
Prompt, efficient.
Customer Service
Quality
Value
Arrived on time, did job (roof on conservatory) with confidence and efficiently. They were tidy, well mannered, kept me informed of each step of the job. Very pleased and would recommend.
Barbara, Staffordshire Posted on 24/09/2018 , work completed 24/09/2018
Excellent
Customer Service
Quality
Value
The two workmen were excellent in their work. They put me a front door on and it looks lovely, made no mess and I will have them again if I want new window's in etc.
Myra, Staffordshire Posted on 23/09/2018 , work completed 23/09/2018
Professional & helpful
Customer Service
Quality
Value
We had a roc stable door fitted. The fitters also adjusted two other doors and advised on new hinges for two windows. They were very helpful and left everywhere clean and tidy before leaving.
Carol, Shropshire Posted on 21/09/2018 , work completed 21/09/2018
Yes, prompt and professional
Customer Service
Quality
Value
We were very pleased with the efficiency and skill. Everything was done to a high standard with a pleasant manner. The work was excellent and the area was left clean and tidy. We were very impressed.
Frederick, Staffordshire Posted on 17/09/2018 , work completed 17/09/2018
Professional & polite
Customer Service
Quality
Value
Work done was for replacement windows. Arrived on time, cleared away rubbish. Left job neat and tidy. Tradesmen were professional and polite.
Joan, Staffordshire Posted on 10/09/2018 , work completed 10/09/2018
Excellent
Customer Service
Quality
Value
We have had a replacement roof done on our conservatory. The project was completed ahead of schedule and we were very pleased with the standard of workmanship. We have had work carried out in the past by Supercraft and always found them to be excellent.
Paul, Staffordshire Posted on 03/09/2018 , work completed 03/09/2018
Professional
Customer Service
Quality
Value
Two window replacements. Agreed budget, professional, friendly, very tidy and efficient.
Frances, Cheshire Posted on 23/08/2018 , work completed 23/08/2018
Delighted
Customer Service
Quality
Value
Supercraft completed the installation of our conservatory measuring 4 x 6 metres in July 2017. From start to finish we found them to be exemplary in every respect. All trades people involved were pleasant, efficient and very professional. The finished conservatory is better than we anticipated and meets our high expectations. A small problem which showed up later was quickly and efficiently resolved. We have now been enjoying our conservatory for just over a year and are delighted with it. Manny thanks to everyone from planning to completion.
Jean Eardley Posted on 22/08/2018 , work completed 22/08/2018
Prompt & professional
Customer Service
Quality
Value
Had bedroom windows fitted. The fitter came earlier than planned and was polite and friendly.
Philip, Staffordshire Posted on 10/08/2018 , work completed 10/08/2018
Very satisfied customer
Customer Service
Quality
Value
Completely satisfied with our new conservatory from Supercraft. They gave us good advice. The workforce was very considerate. I would highly recommend them.
Michael, Staffordshire Posted on 07/08/2018 , work completed 07/08/2018
Exceeded expectation
Customer Service
Quality
Value
Replacement of 2 bedroom windows and build an approximate 24sq metre Garden Room. From initial contact to final product Supercraft exceeded expectation. The final result is all that we could wish, completed to the state of the art; and exactly on-time to the quoted price. All contractors were courteous, respectful of our property and cleaned up each day, including washing the drive during the base construction.We would recommend them to anyone
Les, . Posted on 27/07/2018 , work completed 27/07/2018
Good job
Customer Service
Quality
Value
From start to finish this company were great. The 2 men who fitted our conservatory were very good. The Which Traders Website is rubbish.
Diane, Staffordshire Posted on 21/07/2018 , work completed 21/07/2018
Highly recommended
Customer Service
Quality
Value
Work done to schedule & budget. Fast, efficient service, highly recommended.
Ken, Staffordshire Posted on 16/07/2018 , work completed 16/07/2018
Excellent service throughout
Customer Service
Quality
Value
I had 7 windows and patio doors fitted over 2 days. The fitters were totally professional and did all they could to keep mess to a minimum - dust sheets over all areas from minute one. Attention to detail and not being satisfied until they were sure everything was right, gave me confidence in the work and product. The pre - work experience - showroom, workers were all pressure free and I would expect any after care to be in keeping with my experience to date.
Andrew, Staffordshire Posted on 10/07/2018 , work completed 10/07/2018
Great service
Customer Service
Quality
Value
We had five double glazed windows fitted, advice, sales, survey and fitting were all conducted professionally, quickly and on budget. I could recommend them to others and would use them again.
Ian, Cheshire Posted on 02/07/2018 , work completed 02/07/2018
Very good workmanship
Customer Service
Quality
Value
We had our old windows installed in 1988 by Supercraft and were very pleased then. We have now had them replaced by Supercraft again very pleased with result. The installer were very clean and thorough. Very good workmanship.
Derek, Staffordshire Posted on 16/06/2018 , work completed 16/06/2018
Prompt & professional
Customer Service
Quality
Value
This was the last stage in a 3 stage project to renew & fit new windows & doors. Each occasion was on time & quality of work excellent. Communication between (***) efficient & clear instructions.
Robert, Staffordshire Posted on 09/06/2018 , work completed 09/06/2018
Quick and friendly
Customer Service
Quality
Value
Job carried out quickly and efficiently. 2 operatives were friendly and worked well together. Company overall very professional.
Debra, Staffordshire Posted on 08/05/2018 , work completed 08/05/2018
Supercraft Windows
Customer Service
Quality
Value
Supercraft worked like clockwork on our conservatory. As soon as one job was finished the next job was going ahead. I would definitely recommend, all the workmen were excellent, kind & considerate at their job. Nothing was too much trouble.
Helen, Cheshire Posted on 01/05/2018 , work completed 01/05/2018
Superb Job
Customer Service
Quality
Value
He turned up on time, made no mess, tidied up after himself and made a superb job of installing the windows. Would recommend Supercraft windows to everyone.
Philip, Staffordshire Posted on 27/04/2018 , work completed 27/04/2018
New windows & door
Customer Service
Quality
Value
Excellent job, everything was done quickly and efficiently, arrived on time, straight into the job, clean & tidy . Workers were pleasant and easy to talk to. Showroom is large and easy to view everything, Mark was very polite and easy to talk to, I would recommend them to anyone looking for new windows!
Yorky boy Posted on 25/04/2018 , work completed 25/04/2018
Super Supercraft windows
Customer Service
Quality
Value
Throughout our experience with Supercraft, we have had excellent products, service and communication and would highly recommend them. Their installers Trevor and Nick were very professional and worked with great care and precision. Their craftsmanship was excellent.
Brenda, Staffordshire Posted on 24/04/2018 , work completed 24/04/2018
Excellent workmen, very hard workers
Customer Service
Quality
Value
My job was booked through Supercraft & they have been excellent. From the first visit when my ideas were discussed and a quotation done. Right the way through everything has ran smoothly, even in very bad weather. The gentleman called Fab is so patient, polite & helpful & so very courteous. Every time I called him, he re-assured me & advised me. The 2 builders were great - again, polite, hard working & very punctual. Could not fault any of the staff. All great.
Christine, Staffordshire Posted on 23/04/2018 , work completed 23/04/2018
Very professional team.
Customer Service
Quality
Value
Worked carried out extremely well and to a very high standard. John Paul & Tim , a great team very skilled, polite and paid great attention to detail, many thanks to them for carrying out the work. We are delighted with Supercraft, and will be using the company again.
P, Staffordshire Posted on 20/04/2018 , work completed 20/04/2018
Great company & employees
Customer Service
Quality
Value
We had a window & door installed to a new extension. The price was accepted & the work carried out as agreed. The 2 employees Andy & Andy were very professional and did a very good job.
Tony, Cheshire Posted on 20/04/2018 , work completed 20/04/2018
Prompt and very efficient
Customer Service
Quality
Value
Dave and Iver were very polite, clean workmen. My husband and I would recommend Supercraft to anyone. Since we first met Mark and up to and including today everything been first class.
Kathleen, Staffordshire Posted on 29/03/2018 , work completed 29/03/2018
Supercraft Windows
Customer Service
Quality
Value
We have a 20 year relationship with Supercraft and whilst we always get a number of quotes, we always end up choosing Supercraft because of the standard, quality & efficiency of both product & workforce. Their most recent work, a garden room, was designed & built with an excellent group of both direct & subcontract workers who could not be faulted for their high standard of workmanship, their conscientiousness and their humour in working under some arduous conditions. The result, an excellent addition to our home.
Philip, Staffordshire Posted on 26/03/2018 , work completed 26/03/2018
A job well done
Customer Service
Quality
Value
Polite, prompt and informative, good workman, helpful people.
Michael, Staffordshire Posted on 23/03/2018 , work completed 23/03/2018
Brilliant job
Customer Service
Quality
Value
Great job done, fast, efficient and really friendly, great quality and service. Would use again and recommend to others.
Simon, Staffordshire Posted on 14/03/2018 , work completed 14/03/2018
Posh new door
Customer Service
Quality
Value
The door looks excellent and the installers polite, tidy and very professional.
G, Staffordshire Posted on 13/03/2018 , work completed 13/03/2018
Brilliant professional & efficient service.
Customer Service
Quality
Value
The whole experience has been a pleasure. After having a bad experience with another so called professional double glazing/conservatory, I was very anxious. However, from placing my order to having the work completed, I have been extremely satisfied by the courtesy, professionalism & efficiency. The work has been carried out to an extremely high standard. I would have no hesitation in recommending this company from start to finish, the whole experience has been a pleasure. Never had this quality of attention before - very pleasant change.
George Jeffrey, Staffordshire Posted on 12/03/2018 , work completed 12/03/2018
Brilliant job
Customer Service
Quality
Value
They started work when they said they would, were always on time, worked hard to get the job done and we are really pleased with the result.
Ken, Staffordshire Posted on 12/03/2018 , work completed 12/03/2018
Excellent service
Customer Service
Quality
Value
Excellent service from start to finish. Very professional fitters.
Andrew, Staffordshire Posted on 05/03/2018 , work completed 05/03/2018
Polite, Discreet, Pleasant
Customer Service
Quality
Value
I'm never keen on having workmen in my house... but Andy and Andy were polite, discreet and pleasant from the word go. Punctual, worked hard even in Beast from the East and Storm Emma. They were quiet, professional considerate and cleaned up after themselves when I am sure that they were 1/2 frozen and exhausted. Obviously early days to comment on the windows themselves but they look lovely and we're very warm. Thank you. Supercraft were not the cheapest quote we had but at this moment I feel that they were most definitely worth it. They even refused to construct an orangery for us as they felt (due to the site) it would not be up to a standard that they would happy to put their name to. Thank you again Neroli, David and John
David Oakley Posted on 02/03/2018 , work completed 02/03/2018
Brilliant
Customer Service
Quality
Value
Andrew & Andrew did a fab job. Very courteous, quick, tidy & very prompt. Will definitely be having front windows done by Supercraft Windows.
Lorraine, Staffordshire Posted on 27/02/2018 , work completed 27/02/2018
Fantastic job
Customer Service
Quality
Value
This is the second time we have used Supercraft Windows. The same two very pleasant and friendly young men arrived 30 mins before to ask where they wanted to start. As my wife is in a wheelchair 24/7 they accommodated her and worked around her to make sure she was kept warm. Their work is first class, so much so when I paid the bill today, I've ordered another window with them! Well done
Roy, Staffordshire Posted on 26/02/2018 , work completed 26/02/2018
Professional job
Customer Service
Quality
Value
Professional job carried out by diligent and polite tradesman. Standard of work excellent. Office personnel helpful and any query or problem was immediately rectified.
Lynn, Staffordshire Posted on 19/02/2018 , work completed 19/02/2018
Recommend
Customer Service
Quality
Value
Had our windows fitted by Supercraft they did a fantastic job. Workmanship was superb, excellent quality windows and look beautiful and would recommend Supercraft to anyone.
Robert, Staffordshire Posted on 12/02/2018 , work completed 12/02/2018
Brilliant workers
Customer Service
Quality
Value
From start to finish the two fitters worked at a friendly but very professionally high standard. Any problems were discussed and then overcome. Nothing but praise from start to finish.
Alan, Staffordshire Posted on 09/02/2018 , work completed 09/02/2018
Very courteous & very professional
Customer Service
Quality
Value
Would highly recommend Supercraft for quality products and professional tradesman, who were very efficient.
Ian, Staffordshire Posted on 06/02/2018 , work completed 06/02/2018
Excellent job
Customer Service
Quality
Value
Dave & Ian fitted the windows & doors. They were pleasant, friendly & very professional. Would highly recommend.
Janet, Staffordshire Posted on 15/01/2018 , work completed 15/01/2018
Excellent in all respects.
Customer Service
Quality
Value
Very thorough in all contacts with firm - guarantees and workmanship.
David, Staffordshire Posted on 05/01/2018 , work completed 05/01/2018
Fantastic job
Customer Service
Quality
Value
Cannot fault the quality of the product. The fitters were expert polite and sociable. Would readily recommend them to others.
Jill, Staffordshire Posted on 05/01/2018 , work completed 05/01/2018
Professional and a superb job
Customer Service
Quality
Value
Supercraft are a pleasure to deal with, from the start they were professional and straightforward. There are no special discounts because we are 'in the area'. You know exactly where you stand and what the cost is. The door we had fitted is superb quality. Dave the installer was great and they arrived exactly when they said they would. Could not be happier.
David, Staffordshire Posted on 20/12/2017 , work completed 20/12/2017
Brilliant job in adverse conditions
Customer Service
Quality
Value
The team were totally professional working in very poor weather conditions. Did a first class job. We are very pleased.
Michael, Staffordshire Posted on 12/12/2017 , work completed 12/12/2017
Professional service
Customer Service
Quality
Value
The fitters from Supercraft were efficient and made good job of fitting my windows and door.
Jane, Cheshire Posted on 11/12/2017 , work completed 11/12/2017
Fantastic
Customer Service
Quality
Value
Supercraft are the biggest and best in the city. I regularly receive phone calls and knocks on my door from local cowboys who try and trick me with fake schemes. Supercraft are honest and a pleasure to do business with. Very happy.
M, Staffordshire Posted on 01/12/2017 , work completed 01/12/2017
Good Job - Professional
Customer Service
Quality
Value
Encountering a build problem during erection of conservatory which was professionally and promptly solved. Highly recommended.
Alan, Staffordshire Posted on 21/11/2017 , work completed 21/11/2017
Prompt and Professional
Customer Service
Quality
Value
Polite, efficient, professional, friendly, hardworking, beautiful finish, clean and tidy.
Anne, Staffordshire Posted on 06/11/2017 , work completed 06/11/2017
Fantastic job
Customer Service
Quality
Value
I will have no hesitation in recommending this professional company.
Alison, Staffordshire Posted on 27/10/2017 , work completed 27/10/2017
Spot on
Customer Service
Quality
Value
Came on time, did the job quickly and efficiently. Cleaned up well for tradesmen. Price as quoted even for additional design changes.
H A, Staffordshire Posted on 20/10/2017 , work completed 20/10/2017
Very pleased
Customer Service
Quality
Value
Very pleased with the standard of work. Would not hesitate to recommend them for windows and conservatories.
Clive, Staffordshire Posted on 12/10/2017 , work completed 12/10/2017
Brilliant Job, prompt and professional, v. hard working, polite operative
Customer Service
Quality
Value
I considered this job for a long time, troubling the company for advice and quotes. All my requests were politely fulfilled and not once was I asked when or whether I would be having the work done. After several months I returned and asked for revised quotes which were supplied without question, circumstances dictated that the work be carried out piecemeal, plus an extra job and these works were carried out promptly, quickly and very efficiently. The installers were professional, very hard working, polite and co operative with little time for chatting, and myself and my wife are both delighted with the end product. Quality double glazing at a fair price.
J (Graham), Staffordshire Posted on 11/10/2017 , work completed 11/10/2017
Exceptional work
Customer Service
Quality
Value
Everything from initial visit, queries to fitting as all been exceptional. I am very pleased with the results. Well done Supercraft.
Greg, Staffordshire Posted on 06/10/2017 , work completed 06/10/2017
Great professional job
Customer Service
Quality
Value
Very prompt, industrious workers who obviously took pride in their work. Very pleased with the final result and would recommend them to anyone.
Sheila, Staffordshire Posted on 21/09/2017 , work completed 21/09/2017
Very Efficient
Customer Service
Quality
Value
We found the men to be prompt and efficient. They have worked to a high standard. We would definitely use this company again.
Brown, Staffordshire Posted on 04/09/2017 , work completed 04/09/2017
Excellent quality installation.
Customer Service
Quality
Value
When we decided to replace our 23 year old double glazing we contacted Supercraft, as they had installed our original windows. Their quote reflected all we asked for, as well as meeting our timeframe. Dave and Ian were our installers and it was immediately obvious that theirs was a long standing team (25 years, we later discovered). They took care with our home and were professional throughout. They took two and a half days to complete the installation and they were a pleasure to have in our home, as well as being a credit to Supercraft. Quality windows - quality company.
Jean, Staffordshire Posted on 04/09/2017 , work completed 04/09/2017
Job well done
Customer Service
Quality
Value
The company and workmen were very efficient. Good job well done.
John, Staffordshire Posted on 29/08/2017 , work completed 29/08/2017
Brilliant
Customer Service
Quality
Value
Excellent, professional, friendly, would highly recommend. Lovely workmen Nick & Trevor.
Erika, Staffordshire Posted on 26/08/2017 , work completed 26/08/2017
So delighted with everything
Customer Service
Quality
Value
We had an absolutely professional experience from start when we met Faz and he came to give us a price right up to the last window going in. All workers friendly and efficient. We are absolutely delighted with the new windows and the conservatory is just what we wanted.
Chris, Staffordshire Posted on 15/08/2017 , work completed 15/08/2017
Fantastic Job
Customer Service
Quality
Value
Had the remaining J Windows replaced, as usual, great job, friendly, efficient workmen! Left our home spotless! Used this company before and as always great products and services.
Brian, Cheshire Posted on 11/08/2017 , work completed 11/08/2017
Really happy
Customer Service
Quality
Value
From start to finish a delight to work with. Professional, experienced and good quality workmanship. Excellent customer service and great fitters. It has been a pleasure doing business with Supercraft. Have used them before, would happily use them again.
Richard, Staffordshire Posted on 09/08/2017 , work completed 09/08/2017
Brilliant job, brilliant people
Customer Service
Quality
Value
I would give this firm a 10/10. Wonderful job. I am so pleased I chose this firm, my windows are fantastic.
Mavis, Staffordshire Posted on 08/08/2017 , work completed 08/08/2017
Professional work
Customer Service
Quality
Value
Excellent workmen, prompt and efficient, craftsmanship good, product of good quality.
G, Staffordshire Posted on 31/07/2017 , work completed 31/07/2017
Brilliant job
Customer Service
Quality
Value
I would truly recommend this company. Very professional from start to finishing the job. Very friendly, they cleaned up after they had finished the work. We would use them again most definitely.
Ken, Staffordshire Posted on 28/07/2017 , work completed 28/07/2017
Super Installation
Customer Service
Quality
Value
Very good cheerful and efficient. All rubbish removed from my house. The door finished to a very high standard.
Michael, Cheshire Posted on 28/07/2017 , work completed 28/07/2017
Excellent job
Customer Service
Quality
Value
I had two windows installed by Supercraft and I am very pleased. I have had Supercraft before for patio doors and all my other windows, I would highly recommend them.
Christine, Staffordshire Posted on 28/07/2017 , work completed 28/07/2017
A brilliant job.
Customer Service
Quality
Value
I am so delighted - a wonderful job well done, they worked hard, with an awkward job, putting in a by window with an attached porch. Best looking bay and porch in the street.
Joan, Staffordshire Posted on 06/07/2017 , work completed 06/07/2017
Excellent work
Customer Service
Quality
Value
The work was done professionally by a friendly couple of fitters. Everything had been efficient & to a high standard.
Chris, Staffordshire Posted on 04/07/2017 , work completed 04/07/2017
Excellent neat work.
Customer Service
Quality
Value
Excellent service from start to finish. Fitters Dave & Ian neat and tidy workers. Finished job looks great. We would recommend Supercraft without hesitation.
Patricia, Staffordshire Posted on 03/07/2017 , work completed 03/07/2017
Fantastic job
Customer Service
Quality
Value
Tim and Nick were excellent. The standard of workmanship is fantastic, could not fault the work.
Andrew, Cheshire Posted on 30/06/2017 , work completed 30/06/2017
Prompt & efficient
Customer Service
Quality
Value
Supercraft did the window to the standard of which they said they would. Ian & Dave did the job with Luke & John coming to help when needed. Would definitely use them again.
Susan, Staffordshire Posted on 30/06/2017 , work completed 30/06/2017
Brilliant job
Customer Service
Quality
Value
I have no hesitation in recommending Supercraft, brilliant job from start to finish. Ian and Dave, the fitters were excellent, so were plasterer Andy, and electrician Nick. Will definitely recommend Supercraft.
Jeffrey, Staffordshire Posted on 26/06/2017 , work completed 26/06/2017
Fantastic workmanship
Customer Service
Quality
Value
From start to finish supercraft have provided an excellent service. The fitters did a fantastic job, very neat & cleaned up after themselves. Would definitely recommend them.
Stephanie, Staffordshire Posted on 20/06/2017 , work completed 20/06/2017
Brilliant job, prompt & pro
Customer Service
Quality
Value
Prompt and professional, polite, well mannered and tidy, clean and I'll recommend them to people I know.
George, Staffordshire Posted on 05/06/2017 , work completed 05/06/2017
Excellent service.
Customer Service
Quality
Value
There were a couple of problems after installation that were dealt with quickly and efficiently. This, in my opinion, shows how good a company actually is. Very impressed overall!
Christine, Staffordshire Posted on 05/06/2017 , work completed 05/06/2017
My review
Customer Service
Quality
Value
Brilliant job.
Delia Ann, Staffordshire Posted on 22/05/2017 , work completed 22/05/2017
Friendly & professional
Customer Service
Quality
Value
The whole process was very easy - from walking into the showroom, to surveyor, to girl on the phone organising date to the two guys who installed the door. Friendly, efficient and very professional - no fuss, no cheesy sales pitch. Great
Ann, Staffordshire Posted on 19/05/2017 , work completed 19/05/2017
Trusted for quality performance
Customer Service
Quality
Value
We have used supercraft for many years as they always produce a quality job and honour their guarantees.
Valerie, Staffordshire Posted on 09/05/2017 , work completed 09/05/2017
Outstanding work
Customer Service
Quality
Value
J.P. and Tim were reliable, courteous and thoroughly professional. Very tidy workers. I would have no hesitation in recommending them and Supercraft and will request these traders for any future work.
Andrew, Staffordshire Posted on 08/05/2017 , work completed 08/05/2017
Professional and efficient service
Customer Service
Quality
Value
Work carried out by competent tradesmen. Efficient, courteous and hardworking. Excellent service, good quality product exactly to specification. Time 5 weeks from order to completion (sooner than originally quoted)
Judith, Staffordshire Posted on 02/05/2017 , work completed 02/05/2017
Prompt and professional
Customer Service
Quality
Value
Workmen very clean & pleasant. Turned up on time. Did good job on our 2 windows and cleaning up. (Despite the rain).
P, Staffordshire Posted on 27/04/2017 , work completed 27/04/2017
Professional
Customer Service
Quality
Value
We have used the company before and were pleased to do so again. The service they supply is excellent. The fitters worked in a clean & professional way.
Graham, Staffordshire Posted on 26/04/2017 , work completed 26/04/2017
Superb job
Customer Service
Quality
Value
Having had my windows replaced by Supercraft last November, I didn't hesitate to order my external doors from them. Delighted with the workmanship. No mess, no bother, just super new doors.
Janet, Cheshire Posted on 25/04/2017 , work completed 25/04/2017
Worked efficiently
Customer Service
Quality
Value
Arrived on time and worked efficiently wand cleaned up after the job was finished. Would recommend to family and friends.
Pauline, Staffordshire Posted on 25/04/2017 , work completed 25/04/2017
Prompt & professional
Customer Service
Quality
Value
Good quality, fast service. Use own fitters, clean & tidy.
Anthony, Staffordshire Posted on 21/04/2017 , work completed 21/04/2017
Excellent job
Customer Service
Quality
Value
An excellent job, arrived on time, cleaned up after, took away all waste materials. Would recommend to anyone requiring windows & doors.
Peter, Shropshire Posted on 13/04/2017 , work completed 13/04/2017
Excellent team work
Customer Service
Quality
Value
Excellent service from the moment we went through the showroom door to when the fitters walked out through our front door.
Tim, Staffordshire Posted on 10/04/2017 , work completed 10/04/2017
Great job
Customer Service
Quality
Value
Nice, clean workers, very polite.
John, Staffordshire Posted on 07/04/2017 , work completed 07/04/2017
Excellent job
Customer Service
Quality
Value
Very professional and quick work. Very clean and no mess left. Very happy with all their work.
Elizabeth, Staffordshire Posted on 04/04/2017 , work completed 04/04/2017
SUPERlative CRAFTsmanship
Customer Service
Quality
Value
We required a new roof on our conservatory. From our initial inquiry to completion Supercraft were exemplary. Sales team, surveyor and fitting team were polite, efficient and professional. The workmanship removing the old roof and installing the new one was first class. They have provided an excellent improvement to our conservatory, considerably exceeding our original expectations. We are a returning customer and would highly recommend Supercraft.
Jonsey Posted on 01/04/2017 , work completed 01/04/2017
Super Supercraft
Customer Service
Quality
Value
Excellent value. Quality and service have changed the look of our cottage 100% for the better. Have booked Supercraft to replace windows and doors in my parents' home knowing that work will be to the same high standard.
Graham, Staffordshire Posted on 31/03/2017 , work completed 31/03/2017
My review
Customer Service
Quality
Value
Everything went well.
Dennis, Cheshire Posted on 28/03/2017 , work completed 28/03/2017
Grade A windows, grade A service
Customer Service
Quality
Value
The job was replacing old double glazing window with new grade A ones. From the initial showroom visit, home visit follow-ups, surveyors work and the installation. I found everything was efficient, the staff polite and the finished job looks excellent - no decorating needed.
Peter, Staffordshire Posted on 09/03/2017 , work completed 09/03/2017
Perfect job
Customer Service
Quality
Value
Made a perfect job and the two professionals were polite and courteous. Could not fault anything, would have Supercraft every time. Have recommended them to friends.
Julie, Staffordshire Posted on 17/02/2017 , work completed 17/02/2017
Good attention to detail
Customer Service
Quality
Value
After my conservatory was installed, I came back to them for windows & porch door - that says it all!
Susan, Shropshire Posted on 15/02/2017 , work completed 15/02/2017
Excellent work
Customer Service
Quality
Value
Arrived when they said they would. Workmanship was excellent. I strongly recommend these people.
Mikep Posted on 08/02/2017 , work completed 08/02/2017
Brilliant work
Customer Service
Quality
Value
They came on time, left no mess. Very helpful and told us everything they were going to do. Very happy with the work, very good lads and well spoken. Recommend them to anyone, very, very happy.
Katrina, Staffordshire Posted on 06/02/2017 , work completed 06/02/2017
Solidly built conservatory
Customer Service
Quality
Value
Very efficient and supportive in helping us to choose what suited our needs. Installers Dave and Ian very pleasant and hard working. Enjoying our new conservatory.
Steven, Staffordshire Posted on 01/02/2017 , work completed 01/02/2017
Prompt and professional
Customer Service
Quality
Value
Exceptionally pleased with my new windows. The fitter was excellent.
Sandra, Staffordshire Posted on 27/01/2017 , work completed 27/01/2017
Excellent
Customer Service
Quality
Value
Clean, polite and efficient. Totally satisfied.
David, Staffordshire Posted on 10/01/2017 , work completed 10/01/2017
Excellent workmanship
Customer Service
Quality
Value
Have used supercraft previously. Would highly recommend. Prompt, efficient and clean.
Gaynor, Staffordshire Posted on 09/12/2016 , work completed 09/12/2016
Great job
Customer Service
Quality
Value
Great experience from showroom to finished article. New front porch fitted by very obliging, friendly & hard working fitters.
Lynne, Staffordshire Posted on 05/12/2016 , work completed 05/12/2016
Efficient family business.
Customer Service
Quality
Value
I found dealing with Supercraft was a pleasure. The whole workforce were efficient, attentive to detail and considerate. My bow windows has been installed to a high standard, all mess cleaned up and little inconvenience to me. It looks lovely. Well recommended.
Anne, Staffordshire Posted on 01/12/2016 , work completed 01/12/2016
Excellent job
Customer Service
Quality
Value
The 2 fitters worked through the worst weather of the winter, were exceptionally professional. They completed the job on time and did a great job of cleaning up. They made the whole thing a pleasure. 10/10.
Glynis, Staffordshire Posted on 24/11/2016 , work completed 24/11/2016
Excellent service and quality - Warm roof replacement on conservatory
Customer Service
Quality
Value
I have just replaced an original polycarbonate roof on an Edwardian conservatory with a 'warm roof' using custom built timber frame and finished with Tapco tiles. I am delighted with the results. The roof sections and materials arrived on the arranged date with a two man team. The weather was certainly against the guys but instead of using it as an excuse to lay off they persevered through freezing rain with hot cups of tea to get the job done to spec and on time. The installers were professional and hard working, arriving on time on each of the three days the job took to complete and cleaning up before leaving as it went dark. I would recommend Supercraft and will happily use them for any suitable projects in the future.
DavidC Posted on 18/11/2016 , work completed 18/11/2016
A1 from start to finish
Customer Service
Quality
Value
Top service from start to finish. No heavy sales tactics when buying products. Salesman knew what he was doing, and workmen left it cleaner than when they started, could not pick any fault with workmanship (Bobon).
Barry, Staffordshire Posted on 18/11/2016 , work completed 18/11/2016
Conservatory
Customer Service
Quality
Value
I can highly recommend this family run business. The service was second to none. The builders, fitters and electrician were first class. They left no mess. I would like to thank Mark for the attention to detail on his advise and expertise. Thank you
Elaine Posted on 17/11/2016 , work completed 17/11/2016
Professional installers
Customer Service
Quality
Value
Professional & efficient in all areas.
Happy Customer Posted on 07/11/2016 , work completed 07/11/2016
Poor service
Customer Service
Quality
Value
Ordered patio doors with air vents. Doors arrived and were fitted - no vents. Rang, rang again and again and again. Each time promised to ring back and arrange for vents to be fitted. Never rang back on any occasion. Very disappointed.
K, Staffordshire Posted on 04/11/2016 , work completed 04/11/2016
The trader replied (on 11/11/2016)
We pride ourselves on the standard of our customer service and are very disappointed to receive these comments. We maintain detailed and comprehensive records for all our sales contracts and in particular service and remedial matters with a dedicated service department, and have not been able to locate any details matching the comments above. We would appreciate the customer contacting us direct on our main showroom number 01782 266488, to enable us to resolve the issues raised as soon as possible.
Efficient and tidy.
Customer Service