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Trusted Traders

Surrey Hills Removals Ltd t/a Manns Removals

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4.7

21 Reviews

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

With more than 125 years' experience, our parent company Manns Removals is one of the longest established removals companies in the South East.

From a single liveried horse drawn carriage, we have evolved into the modern company that we run today, undertaking domestic, European and international removals. Together with our 20,000 sq ft state-of-the-art storage facility, providing fully insured, temperature-controlled, containerised storage you know that when you choose Surrey Hills Removals, you get the expertise of a larger corporation with the personal touch of a smaller business.

We genuinely care that your house move is as stress-free and enjoyable as possible, and strive to provide the same caring and quality service that we have since 1887. Our reputation for going the extra mile to exceed our clients' expectations has secured our position as the preferred local supplier. So relax, and let our friendly and experienced professional team take care of your move.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services

Customer reviews

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Reviews summary

4.7
21 reviews
Customer Service
4.8
Quality
4.8
Value
4.5
Sort by
Friendly, efficient and fast
Customer Service
Quality
Value
We have used Surrey Hills for both domestic and office moves with different teams and they have always been friendly and professional - and quick! They know what they are doing and can be relied upon to be polite and get the job done. Moving house can be very stressful but these guys give you one less thing to worry about! I have no hesitation in recommending them to others.
Emma Jenkins16/10/2017
Usual efficiency
Customer Service
Quality
Value
This is not the first time we have used them and whatever the team, the service is consistently excellent and friendly.
John, Surrey06/03/2017
Prompt and professional
Customer Service
Quality
Value
Very good service. As I was downsizing they were unable to unpack as much as necessary as the space could not be found as so many boxes were in the way.
Patricia, Essex27/01/2017
Excellent service.
Customer Service
Quality
Value
The men packed our belongings, they were very professional and cheerful. Not one piece of china was damaged and they made sure essential items were unpacked first e.g. bed etc. We would certainly ask for Mark and Stewart if we moved again. One disappointment company rang and said they could not collect the boxes and paper.
Eve, West Sussex27/01/2017
Very disappointing
Customer Service
Quality
Value
Competitively priced but that's about the only good thing I can say. Moving teams were unhelpful and frankly disinterested. Even when we asked for help it was declined on the basis of needing to get back to the depot, at 1:30pm in the afternoon! Some of the moving team grumbled continuously about needing to take furniture up stairs, which I thought was what we were paying them for. And then for a large item which needed to go upstairs they said they would come back tomorrow, and surprise surprise, they never did. Don't be lured in by their competitive quote, in my opinion you will be disappointed.
Jbeechacre11/01/2017
The trader replied (on 01/02/2017)
We were all taken aback by this review. It’s not something we would expect to read about any removal company, let alone ours. As the owner of the business I contacted Which? to ask for some more details, as we had no record of any customer who had ever given us this sort of feedback. Unfortunately I was informed that he did not want to volunteer any more information. We undertake over 350 moves every year, and make huge efforts to maintain the very highest levels of customer satisfaction. If there is ever a problem, for whatever reasons, we want to sort it out. We are very aware how easy it is for disgruntled people to put up a bad review, but we are in the difficult position of not having any right of reply. We don’t know who this is or what has happened, but I really do not think I would have a business if I had a moving team offering this level of service. If I could please ask for some more details, I can promise to provide you with a proper response. Thank you, Nick Caporn.
On time and professional
Customer Service
Quality
Value
I used Surrey Hills to do two separate moves in November and January and had lots of items in store in between these dates. The teams that did the moves were punctual, courteous and efficient. They moved the furniture carefully and loaded it all securely. They were also friendly and helpful with doing all of the smaller things (e.g. plumbing the washing machine in!) The price quote was competitive and they were prepared to match another quote I has received. Overall I would have no hesitation to use or recommend them again.
Mark, Surrey09/01/2017
Excellent & superb team office & removers
Customer Service
Quality
Value
From day of company's visit to estimate our house & contents for removal, they were extremely helpful, efficient & answered all questions. Removal from family home for over 30 years took place over 3 days and was executed well & with good humour. All staff made a big move a lot easier.
Annette, Surrey25/12/2016
My Review
Customer Service
Quality
Value
Excellent service
Kenneth, Surrey04/10/2016
Professional and respectful service
Customer Service
Quality
Value
Very relaxed but professional home inspection by Sharon. Pleasant and impressed follow up. Good communication and updates regarding provisional moving dates. Sue was very understanding as the dates changed. All the guys involved with the packing, move and unpacking were friendly and careful. Surrey Hills Removals took away a lot of the stress that normally comes with moving. Thank you.
Paul, Surrey04/10/2016
My Review
Customer Service
Quality
Value
Fully met high expectations
Happy Customer20/09/2016