Endorsed by Which?

Surrey Hills Removals Limited T/A Manns Removals

4.8

142 Reviews

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Mar 2020

About

At Surrey Hills Removals we are proud to have built our reputation on care and flexibility. Whether we're handling a Steinway grand piano or a box of dog-eared, but much-loved toys - we appreciate that each item we move, however small, is important to you, so they're important to us.

Together with our sister company Manns Removals, we have evolved from a single liveried horse drawn carriage, into the modern company we run today. We undertake domestic, commercial and international removals and have our own 20,000 sq ft state-of-the-art storage facility, providing clean, dry, safe, containerised storage.

We genuinely care that your house move is as stress-free and enjoyable as possible, and continually strive to provide the same caring and quality service that we have since 1887. So relax, and let our friendly and experienced professional team take care of your move.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
142 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Excellent work by a very professional and helpful team
Customer Service
Quality
Value
We were a little apprehensive about whether or not the slight premium in fees was going to be worth it but I can happily say we couldn't be more pleased. Moving is always going to be a stressful and tiring process but choosing the right moving company can go a long way towards reducing this and was very much the case for us with Surrey Hills Removals. Ahead of time sending a generous amount of boxes (we opted to pack things ourselves) and super organised across the two days in what felt as smooth a moving process as you could hope for. Special call out to Dave and Kevin - nothing fazed them and I appreciated the care and attention they gave every aspect of the move. We will certainly be using them again and wouldn't hesitate to recommend.
Customer in Surrey Posted on 21/07/2024 , work completed 02/07/2024
Professional, helpful, and friendly
Customer Service
Quality
Value
Professional from start to finish. Easy to arrange a visit for a quote, and good information ahead of time about the move itself. The team on the moving days were great - whirlwinds of efficiency but also very accommodating of me working from home and my daughter “helping” to pack toys. I really appreciated the thoughtfulness with which they arranged furniture at the other end!
Customer in Surrey Posted on 18/07/2024 , work completed 12/07/2024
Cant recommend Surrey Hills high enough
Customer Service
Quality
Value
We dont move house that often, our last was 12 years ago. I picked Surrey Hills from a positive statement from a neighbour that had used them. I only went to one removal co, and as moving house is stressful enough, wasn't prepared to compromise, and I was right. They were extremely good with working to our completion dates that changed like the wind, and prior to the move say, Dave thier chargehand and packer was a star, and couldn't do enough to help. On teh day all of the chaps were extremely polite and helpful. The whole thing was extremely well executed and I have no hesitation in recommending them. Dont scrimp on fees, you simply need this to happen like clockwork, and for us, it did.
Customer in West Sussex Posted on 18/06/2024 , work completed 07/05/2024
Incredibly professional, straight forward and hassle free
Customer Service
Quality
Value
Really great experience from quote through to box pick up. Very straight forward, no hidden charges, the team kept in touch while we played the waiting game on dates, but didn't hassle. And then, the move. What a great bunch of guys. Worked really hard, communicated expectations well, brilliant with the dog :-) Felt like a service plus. They didn't just move us, but when we realised a couple of bits of furniture were in the wrong place, they were happy to move them. They didn't grumble about the rain or the horrible hill they had to climb to get to our new house. You will struggle to find better more friendly service! Also great vans - particularly the Lutons!
Customer in Surrey Posted on 16/06/2024 , work completed 07/06/2024
Moving made easy - best local movers in Surrey!
Customer Service
Quality
Value
This is the third time we've used Surrey Hill Removals. They were a huge help when a family member had just over a week to move out of rented accommodation. They supplied boxes and packing materials so we could pack some items ourselves. On moving day they showed up on time, with three friendly crew members who made light work of moving furniture and boxes down a flight of stairs from a first floor flat. They took great care packing and then unloading everything at the destination at which they arrived on time. The three person crew were polite, efficient and very helpful as we had to move things around a couple of times to get them to fit into the new place! The office staff are always friendly and helpful and we were grateful that they accommodated our deadline with such efficiency and care. We would definitely use Surrey Hills Removals again and highly recommend them for your next move. They are professionals who know how to get the job done well.
Customer in Surrey Posted on 28/05/2024 , work completed 24/05/2024
200 Mile Move
Customer Service
Quality
Value
We recently used Surry Hills removals to move us 200 miles up the country. Have used the team in the past and would recommend them to anyone. The team there are highly experienced, friendly and really go the extra mile to get the job done.
Customer in Cheshire East Posted on 19/05/2024 , work completed 13/05/2024
Excellent Removal firm. Not cheapest but definitely best value.
Customer Service
Quality
Value
Due to a very short gap between exchange and completion, we had very little time (3 days) to organise our house move. 3 quotes showed Surrey Hills as not the cheapest but a very positive friend’s recommendation and the “can do” attitude during the personal (ie not video) quote visit convinced us to go with them. So glad we did. They were brilliant! Nothing too much trouble, “yes we can” to all and any requests we made, positive and very friendly crew throughout despite moving into a town house on 4 floors (loads of steps). No extras, no breakages, no complaints. Moving is a very stressful business but the Surrey Hills team made it as smooth and pain-free as possible. Highly recommended.
Customer in West Sussex Posted on 30/04/2024 , work completed 16/04/2024
Professional and helpful
Customer Service
Quality
Value
Surrey Hills removals did a wonderful job packing up our belongings, storing them for one week and returning them in excellent condition. They did this for a wedding we were having at our house and needed to clear out half the downstairs. Highly recommend.
Customer in Greater London Posted on 26/04/2024 , work completed 17/04/2024
Complex series of removals
Customer Service
Quality
Value
These moved started in the middle of 2023 and were completed mid March 2024. Furniture and effects from 2 properties went via another property and Surrey Hills storage without any delay or damage to end up in a third property in Farnham. Everyone from the MD downwards were extremely accommodating with changing dates and plans. The crews, lead each time by Dave Boorer, were careful and very obliging. I have recommended Surrey Hills Removals to family and friends in the past and would never dream of using anyone else.
Customer in Surrey Posted on 18/03/2024 , work completed 15/03/2024
Domestic removal service
Customer Service
Quality
Value
An excellent service provided from beginning to end by all members of our removal team. The team demonstrated efficiency, great communication skills and attention to detail and ensured that we were moved to our new home address in a kindly and friendly manner. There was good humour all the way, even when a hiccup occurred in the completion process and our impressions of them were first rate. They listened fully to our requirements throughout the process, taking time to double check packing and placing needs and were very supportive throughout the move.
Customer in Devon Posted on 07/02/2024 , work completed 02/02/2024
Great job
Customer Service
Quality
Value
The guys arrived as arranged, worked very hard, packing and moving everything, were helpful and did a great job. Came along a few days later and took away the huge pile of boxes after I’d unpacked. Thank you
Customer in Surrey Posted on 29/01/2024 , work completed 26/01/2024
Successful move by Surrey Hills Removals
Customer Service
Quality
Value
We have nothing but praise for Surrey Hills Removal.Very professional at the front end with quotations and admin.With a punctual, polite and super helpful move crew. Particularly we would thanks Danny the foreman. Our move was challenging as we were down sizing, so much went into store and the rest to a smaller new home. Nothing was too much trouble and what was for us a stressful time they met with good humour. After sales was brilliant. They looked through their store to find something we particularly wanted and also returned to our old house to pick up some items I had overlooked in the garden. Yes service is alive and well at Surrey Hills removals. Thanks guys Terry Moore
Customer in Surrey Posted on 15/01/2024 , work completed 09/01/2024
Professional and friendly
We used Surrey Hills Removals following recommendations on the local Facebook page. We were very pleased with the professional and friendly service. Communication with head office was easy and helpful. The removals team were with us for 3 days and worked very hard. They took care with our possessions and were pleasant and considerate.
Customer in Surrey Posted on 24/11/2023 (Reviewer did not use service)
Removals
Customer Service
Quality
Value
Surrey Hills organised the removals to my new house. They were efficient, timely, and they were friendly and hard working. All my belongings were well cared for and wrapped where necessary. The after care was also very good. I have used Surrey Hills Removals twice now and would definitely recommend them.
Customer in Surrey Posted on 26/10/2023 , work completed 24/10/2023
Thoroughly recommended - excellent job done
Customer Service
Quality
Value
These guys gave a high level of confidence from the first estimation visit to the final unloading. During all phases of the 3-day packing and loading and 2-day unloading process, Grant and his team were cheerful, obliging, communicative, and careful. They were tolerant of a couple of last minute changes of where stuff should go. The service was excellent - nothing was broken, nothing was lost - what more could you want?
Customer in Surrey Posted on 25/10/2023 , work completed 17/10/2023
Removal including storage
Customer Service
Quality
Value
The work entailed a move out, possessions being split into for storage and for our rented house, and, then a year later, delivery out of store in instalments and out of the rented house into our new home. We had 9 or 10 containers in store Everything happened as it should - timely quote, all dates for the main moves adhered to and a minor change at the end easily accommodated. Staff throughout were unfailingly cheerful, friendly and helpful. Difficult combinations of dimensions of furniture and constricted access were dealt with efficiently. The key member of the physical moving team was the same throughout, providing welcome continuity. The office team was just as responsive and helpful. My wife and I were delighted. Not the cheapest quote (nor the most expensive) we received but we chose to pay more to get good service and we got it. So we would say good value for money. Any downsides/issues - not really and only worth mentioning to show how they were dealt with. An insignificant breakage during packing was immediately brought to our attention. They forgot to load our garden stoneware (not containerised but stored for the year at their depot outside) but rectified again immediately. Would we use Surrey Hills again. Without hesitation.
Customer in Wiltshire Posted on 03/10/2023 , work completed 03/10/2023
Would highly recommend very polite professional approach to work and client.
Customer Service
Quality
Value
Arrived promptly introduced themselves. Once shown around the house they just cracked on and packed all our belongings with speed and care. All my questions, there was quite a few. Answered to my satisfaction. Unpacking our house the next day once again could not fault there approach to the job that needed to be done. Would not hesitate to use them again.
Customer in Surrey Posted on 28/09/2023 , work completed 27/09/2023
Reliable removals
Customer Service
Quality
Value
We have used Surrey Hills Removals in the past, and wanted to use them again. They were just as good as before. Efficient, friendly, professional and good communicators. I would have no hesitation in recommending them.
Customer in Surrey Posted on 07/07/2023 , work completed 05/07/2023
Brilliant house move
Customer Service
Quality
Value
We cannot fault the service provided by the team at Surrey Hills removal. From making the initial enquiry to the actual move they were friendly, professional and efficient. On the actual move day(s) the team were great, making a stressful situation a lot easier. Thank you so much
Customer in Surrey Posted on 22/05/2023 , work completed 12/05/2023
Professional, courteous and efficient
Customer Service
Quality
Value
Surrey Hills Removals have just provided me with an excellent service, moving my belongings from North East Hampshire to the Welsh border. Communication was excellent and the teams who respectively took my stuff into storage and then moved it to Wales were super efficient and friendly. I cannot fault any part of their operation - it was reassuringly professional at all times.
Customer in Hampshire Posted on 15/05/2023 , work completed 10/05/2023
Very good experience
Customer Service
Quality
Value
Surrey Hills Removals moved our furniture on a tight deadline into their storage facility before Christmas 2022 and then on to our new home in January. They gave us confidence in their abilities at all stages of the move, and despite variations to the schedule the work was completed on budget. Their staff were all polite and careful with our furnishings - nothing was damaged it was a pleasure to deal with them.
Customer in Greater London Posted on 09/02/2023 , work completed 01/02/2023
Excellent service
Customer Service
Quality
Value
Surrey Hill’s weren’t the cheapest quote but they were the only firm to make a personal visit to supply a quote, and unprompted, guaranteed the work wouldn’t be outsourced. Grant ran both the packing day and moving day smoothly and efficiently. The team were cheerful and efficient and packed and moved our things with no damage. I have no hesitation in recommending Surrey Hills.
Customer in Surrey Posted on 08/02/2023 , work completed 03/02/2023
Great removals team
Customer Service
Quality
Value
We went for the packing and removal service. We had a great moving experience-the guys were efficient, friendly and tidy-we didn’t lift a finger. Everything was packed well, and properly labeled with no breakages/damage to the property or the house and boxes put into the correct rooms in the new house. Would highly recommend-stress free experience!
Customer in Surrey Posted on 08/02/2023 , work completed 03/02/2023
Well organised, friendly and efficient
Customer Service
Quality
Value
Surrey Hills met all their promised dates, they were diligent in packing with care, stored our furniture safely until we were able to complete our move and then delivered everything as planned. Overall a very good service although more expensive than some others.
Customer in Surrey Posted on 06/02/2023 , work completed 31/01/2023
House move
Customer Service
Quality
Value
Surrey Hills Removals responded promptly to our request for a quote, arrived on time on the day and carried out the removal and delivery of our furniture to the new home efficiently and politely, without any problems. This is the second time that we have used their services as they meet expectations.
Lesley in Surrey Posted on 01/02/2023 , work completed 25/01/2023
Excellent Removals
Customer Service
Quality
Value
Surrey Hills Removals service was excellent. I had to postpone last minute the booking due to illness which they agreed to do without penalty fee. The team on the day were friendly and efficient, did a good job of protecting my furniture during transport and caused no damage to fixtures/fittings or paintwork when bringing my cargo indoors. They were diligent about protecting also my new carpets. I would happily use their services again and recommend them to anyone.
Customer in Greater London Posted on 17/01/2023 , work completed 03/01/2023
Great Removals Company!
Customer Service
Quality
Value
Surrey Hills Removals offered a competitive quote and engaged well both before and after making a booking. They were flexible in meeting my needs and the Removals crew (Paul, Dec & Josh) were great! They were punctual, well presented, polite, amenable and friendly. They went the extra mile in helping me move with close attention to packing and detail and were efficient and hardworking. I do not hesitate to recommend them. The only downside was that they are football rather than rugby supporters! :-)
Customer in Dorset Posted on 16/01/2023 , work completed 13/01/2023
A very professional move
Customer Service
Quality
Value
Surrey Removals provided an excellent service from the initial quotation, through the preparation and the actual move to tidying up the loose ends afterwards. All their management and staff did excellent work and were always helpful and careful.
Customer in Surrey Posted on 02/12/2022 , work completed 25/10/2022
Friendly, punctual and trustworthy.
Customer Service
Quality
Value
Most importantly, will we use them again? The answer is 'yes'. They do what they say they would. The team has moved us twice now and each time on schedule and on budget. All team members that we have seen were friendly, helpful and responsive. I would only comment that some original oil paintings were not wrapped and stacked with other items in a box - luckily they were not damaged, but for the future we would recommend extra care when dealing with original works of art. It is possible that the person who was dealing with those particular pictures did not like them:)) but care was still due... most pictures were wrapped well, however. Overall, we were very happy customers. Thank you.
Customer in Kent Posted on 24/11/2022 , work completed 28/10/2022
Especially pleasant people to deal with highly recommended to others.
Customer Service
Quality
Value
We all know how frustrating and mind numbing moving house can be, we were lucky enough to choose a real gem of a removals company in Surrey Hills Removals. Initially I thought I might do the removals myself, how glad was I that I enlisted the help of others, I never would have done it on my own, I do not know what I was thinking of. We enquired fairly last minute of three removals firms, one never responded, number two wanted to take a virtual tour on which to base their quotation, I was not impressed with this as I prefer the personal touch. Anyway Surrey Hills with little notice visited, in person, and assessed the job in hand. They provided what I believe for the service provided was a very reasonable quote, and the job was awarded to them. They moved work around to accommodate us, the chaps sent to do the removals were a true delight to have around, helpful, well informed and a credit to the company. Our move was not an easy one, but made easy by the experienced team at our service. I would like to thank all concerned and would have absolutely no hesitation in recommending this company to others. Well done Surrey Hills Removals you were fantastic, beyond my expectations. Thanks very much.
Robert in Surrey Posted on 20/10/2022 , work completed 26/09/2022
Thanks to Nick & the Team @ Surrey Hills Removals
Customer Service
Quality
Value
Thanks to Nick & the Team @ Surrey Hills Removals . Alain & Richard in the office & Ashely and his team on the 4 days we had them move us . From Start to finish the process was explained and patiently answered questions regardless of how daft they may have been. On the four-moving day, Ashley’s team came in, packed up and moved us with professionalism – house, roof & garage efficiency with a smile. Thank you as moving is not easy especially after 30yrs in one house. I would highly recommend Surrey Hills Removals . Thank you Nick & co 🙂
Customer in West Sussex Posted on 07/09/2022 , work completed 04/08/2022
Moving from Surrey to Oxfordshire with Surrey Hills Removals
Customer Service
Quality
Value
We were generally pleased with the service. All the guys were very helpful, friendly and polite and did a thorough job of packing up fragile items etc. The disappointments we do have are: Some of the mahogany bedroom furniture was chipped in transit. We accepted this but we did contact Surrey Hills to say we had noticed that a couple of items were missing, one being a lampstand, and that we felt we were at least one box missing, if not two. Surrey Hills said they would look into it and two weeks later, have not come back to us. If it were not for this, we would be scoring their quality and customer service higher than we have. The other slight issue was that we had to dispose of all the boxes ourselves, once the van left us, as we were out of area for them to come back and collect them. We tried offering them to a local firm but in the end, had to take them to the tip.
Customer in Oxfordshire Posted on 30/08/2022 , work completed 12/08/2022
The trader replied (on 02/09/2022)
Thank you for review, and I can only apologise that we did not respond back to you following your call. It is frustrating that we should fail at this point, because I know you were very happy with the rest of the move, and wrote some very kind comments on completion. I believe we have spoken since, and you don't believe there is anything missing or damaged. I'm also sorry that we couldn't come back to pick the balance of the boxes up - we did remove as many as possible over the three days of delivery , but it would not have been viable to come back for the rest with the distance involved. I can accept we should be marked down for this, but still hope that your overall experience with us was a positive one.
Excellent service in all ways
Customer Service
Quality
Value
We were.totally satisfied in our dealings with Surrey Hills Removals. They were extremely helpful in arranging our move, always ready to answer queries and I think went out of their way to be available when we were able to provide a completion date. The team of packers were very friendly and worked very efficiently and when we actually moved into the new house couldn’t be more helpful and accommodating. I would highly recommend Surrey Hills Removals.
Customer in Surrey Posted on 02/08/2022 , work completed 09/07/2022
Professional courteous and efficient
Customer Service
Quality
Value
We’ve had three experiences with Surrey Hills. Moving out. Storage of our goods. Moving in. all have been conducted with a minimum of fuss. We would recommend them to anybody
Customer in Norfolk Posted on 20/07/2022 , work completed 05/07/2022
Move from Surrey to Berkshire
Customer Service
Quality
Value
Surrey Hills Removals moved our things from Surrey to Berkshire over a planned 4 day move. The planning was good, the team was efficient and punctual, always polite and accommodating. There were a couple of issues to do with moving large furniture that left scrapes on the floor and bannister. The team did attempt to repair this at the time. If the team had their own power screwdrivers to quickly dismantle large pieces of furniture then this might have been avoided.
Customer in Berkshire Posted on 20/07/2022 , work completed 08/07/2022
A Great Moving Service
Customer Service
Quality
Value
Very happy with the moving experience, although they were so quick I struggled to keep track of what was being put where when I got to my new home!
Customer in Berkshire Posted on 08/07/2022 , work completed 27/06/2022
Excellent from beginning to end
Customer Service
Quality
Value
They moved our belongings into a second-floor flat over three days in very hot weather. Everything was done as we had agreed and they could not have been more helpful. Would definitely use them again.
Customer in Surrey Posted on 01/07/2022 , work completed 17/06/2022
A smooth move
Customer Service
Quality
Value
Mann’s team packed my belongings and moved me to my new flat. The team were very courteous and always wore a smile. I’d certainly use them again.
Customer in Surrey Posted on 29/06/2022 , work completed 13/06/2022
Excellent, efficient removals service
Customer Service
Quality
Value
The packing, removal and delivery services were carried out efficiently and promptly. Everyone we had contact with was a pleasure to work with. I would have no hesitation in recommending them for future removals work.
Customer in Hampshire Posted on 16/06/2022 , work completed 31/05/2022
Trusted professionals
Customer Service
Quality
Value
I chose Surrey Hills Removals to move us. I had seen their advert in my club, AWS’s recommended suppliers and I was looking for a trusted, local company to work with. My last experience with an international removal company had not been great. They exceeded my expectations. They were absolute professionals. I barely had to tell the team what to do. They were intuitive and know their trade. Where they really stood out from the rest is when our house sale did not complete until lunchtime on the Friday. The removal team sat outside our new home, waiting for me to get the keys, so they could at least get us in with basic belongings for the night. I highly recommend Surrey Hills Removals. Moving house is stressful chose partners you can trust.
Sam in Surrey Posted on 26/05/2022 , work completed 20/05/2022
Moving from Horsley to Cobham
Customer Service
Quality
Value
Everything was packed up beautifully. Surrey Hills waited patiently until we could go into the new home. They then put everything where it was needed with no hassle. The whole move was done in a relaxed and helpful manner.
Lesley in Surrey Posted on 19/05/2022 , work completed 27/04/2022
Great Movers
Customer Service
Quality
Value
Excellent service, very friendly and competent staff. All work, carried out efficiently, with little fuss.
Customer in Surrey Posted on 18/05/2022 , work completed 29/04/2022
Smooth and efficient house move
Customer Service
Quality
Value
Surrey hills removals team from first meeting through to arriving at our new home were a pleasure to have. Everything from the quotation being laid out and clearly discussed to options. Discussing the scheduling of the move itself to minimize our family disruption with small children was so accommodating and helpful. The move itself was not straight forward and the team were prompt, efficient, at most important so careful with all our belongings. We had no stresses at all and no ask or modification was too much for the team to help. The whole experience was one i would gladly recommend or repeat again at our next move. Having moved within the prior 18mths with another larger brand firm where we had an awful experience surrey hills were simply the best!
Customer in Hampshire Posted on 11/05/2022 , work completed 13/04/2022
Full House removal for second time in one year.
Customer Service
Quality
Value
Very helpful, very competitive with a great workforce of caring guys. We were very happy with the service from start to finish.
Customer in Surrey Posted on 05/04/2022 , work completed 03/03/2022
Great Service at a Fair Price
Customer Service
Quality
Value
Our goods were removed from Godalming into storage where they stayed for 8 months whilst we sought our next house. The removal process worked exactly to timetable and was completed by a small team of people all of whom worked well together, were efficient and personable. Storage was pre-arranged and simple to organise. Communications with Nick and the admin team were dealt with promptly and effectively. Scheduling our delivery from storage to the Isle of Wight was efficient and it was a particularly nice feature to find some consistency amongst the delivery team with those who had undertaken the original packaging. Those on site at the house during both the packaging and delivery were courteous, helpful, respectful and efficient. Thoroughly satisfied with the service and would fully recommend them.
Customer in Isle of Wight Posted on 05/04/2022 , work completed 15/02/2022
Excellent Service
Customer Service
Quality
Value
We had excellent service. Paul, Josh and Pete worked tirelessly packing glassware and crockery putting it with everything else in the van on Monday and unpacking it 300+ miles in the frozen north on Wednesday. Courteous and helpful beyond the call of duty, and aided only by our offers of tea, coffee and doughnuts, they were the Duracell men come to life. Many thanks for a superb service
Customer in Cumbria Posted on 05/04/2022 , work completed 02/03/2022
Good service, friendly team
Customer Service
Quality
Value
The team we had from Surrey Hills Removals were very efficient and moved us on time and with a friendly approach. Having had dreadful experiences with national firms before it was great to find a local firm providing a good service. The team did our fragile pack and all went well, although if I were to improve anything it would be the contents labelling for these boxes as more details could have been captured (multiple 'China and glass' boxes) but this is a very minor thing. The furniture breakdown and rebuild was well done and without damage. I'd definitely recommend this business.
Customer in Surrey Posted on 03/12/2021 , work completed 27/10/2021
House removals
Customer Service
Quality
Value
I've used Nick Caporn and his team at Surrey Removals numerous times over the past few years to move house the most recent of which was in October 21. I have always found then to be efficient , on time , polite and most importantly reasonably priced. I would highly recommend them .
Customer in Surrey Posted on 29/11/2021 , work completed 07/10/2021
Excellent removals service. Friendly and helpful.
Customer Service
Quality
Value
We used Surrey Hills to move us at the end of June 2021 when the housing market was at its peak of madness with everyone trying to complete by the end of the month for the Stamp duty reduction. The Surrey Hills team was very helpful and accommodating in putting together our removals plan particularly when the arrangements seemed to be changing daily. They were also all very friendly and understanding of the stressful nature of the whole process of moving. I would definitely recommend them.
Customer in Surrey Posted on 13/09/2021 , work completed 29/06/2021
Move from Surrey to Isle of Wight
Customer Service
Quality
Value
Our move occurred during the '2021 moving mania' period of early July. So we considered ourselves lucky to be allocated a week-long slot then. But our greatest luck was to have found and chosen Surrey Hills. Their sheer professionalism at every point was appreciable. On the appointed week - being an 'overseas' our move was an extended one - Paul and his team looked after me and our property brilliantly. I was and remain truly grateful to Paul and team for making the move as easy as they did. They worked hard, they had a positive 'can-do' approach and were a pleasure to work with. And, when it came to unpacking, I am still thankful to them. Everything was packed by room, making it so much easier to find things later. (Other removers we've had previously have mixed everything together, making it nigh impossible to find things later.) I would recommend Surrey Hills without hesitation.
SM in Isle of Wight Posted on 12/09/2021 , work completed 09/07/2021
Removal and Storage of furniture
Customer Service
Quality
Value
The sale of our 6-bedroom house near Guildford required our furniture to be split between two new properties that our family was purchasing. Most of the furniture went into storage for a month. Final delivery of the furniture to our new home in Shropshire went to plan, the team from Surrey Hills being extremely helpful in locating some very large items of furniture into place.
Customer in Shropshire Posted on 08/09/2021 , work completed 01/07/2021
Unreliable. Terrible customer service.
Called Surrey Hills Removals as they had moved me before. Told they were very busy and it would take 2 weeks for survey and quote. I Booked survey for quote regardless as I had used them before. They told me they had penciled in my move date. I had to call to remind them that they were due to survey my move as they were late to arrive and had basically forgot. I was then told that even if they came to survey they couldn’t move me on the day required. All this after waiting 2 weeks. Moronic approach to business and customer relations.
Customer in Surrey Posted on 19/07/2021 (Reviewer did not use service)
The trader replied (on 06/08/2021)
I am sorry that we were unable to help this time. I know you had moved with us several years ago, and you were coming back to us because of it. At the time of your call we had availability for your preferred date, but that changed with the high number of bookings that came in. We did offer alternative dates, however these were not suitable. I understand your frustration, but we do not pencil/book dates, until we have visited and provided a written quotation. I can only apologise if you felt mislead, it was certainly not our intention.
Simply the best
Customer Service
Quality
Value
Can’t fault the service we received from Surrey Hills. The initial quote done by Mark was professionally handled and while not the cheapest they appeared to be the best value. Mark had clearly thought through all the options and never seemed to be selling services we didn’t need. After we accepted their offer, the website was relatively easy to use and Bekki was a great help. The move itself couldn’t have been smoother. The team, led by Miles, arrived on time, packed efficiently and neatly with great care. Unpacking was as pleasant as it can be to the point that we actually ended earlier than anticipated. Can’t recommend them highly enough. They made a stressful time as painless as it can be.
James in Surrey Posted on 16/04/2021 , work completed 09/04/2021
Very Good
Customer Service
Quality
Value
Comments cover both jobs Oct: to a) Guildford ( store ) b) Bath. April: to Bath ( from store ) Quick, efficient, friendly, professional, courteous, fun. Late on both days on April job but not their fault on either day.
Customer in Bath and North East Somerset Posted on 16/04/2021 , work completed 21/04/2006
Top job at a sensible price
Customer Service
Quality
Value
They were one of the 3 companies we had considered for a move that never happened so we asked on this occasion. They were not the cheapest or most expensive but definitely the most convincing so we ordered. They arrived right on time and were well organised, efficient, polite and friendly on the first day. On move day they were quick to clear up and get on the road. We arrived at the new house in good time to find them waiting and then very patient when the keys were delayed. When the keys finally arrived they were quick and efficient getting stuff in generally the right place and tried very hard to work it out when the house conspired against us. Altogether a top job and no complaints at all.
Customer in Somerset Posted on 28/03/2021 , work completed 25/03/2021
Friendly, fast and efficient.
Customer Service
Quality
Value
Very helpful professional crew, on time and worked hard throughout the day. Cheerful and willing to help in any way.
Hugh in West Sussex Posted on 26/03/2021 , work completed 09/03/2021
Well executed and organised
Customer Service
Quality
Value
The guys were absolutely brilliant! Very professional but also very friendly and courteous. They went out of their way to ensure that I was happy before they left me to continue unpacking. I would most definitely recommend Surrey Hills Removals and I wouldn’t hesitate to use them again.
Customer in East Sussex Posted on 18/02/2021 , work completed 10/02/2021
House move
Customer Service
Quality
Value
I would wholeheartedly recommend Surrey Hills Removals for a house move. The whole process from the survey to quote through to the move itself was done in a friendly, professional manner. The team that did the move worked incredibly hard and were extremely helpful. Nothing was damaged in transit and nothing was too much trouble. We were impressed and would definitely use them again.
Customer in Surrey Posted on 18/02/2021 , work completed 28/01/2021
Household removal
Customer Service
Quality
Value
Surrey Hills Removals helped us complete a successful move from Surrey to Dorset. Everything went as planned, and we were impressed with the care and efficiency displayed by their staff. Their packing was extremely good, and everything arrived in one piece, without any damage. They kept to their schedule, and there were no unforeseen extra costs. We would certainly recommend this Company to anybody living in their area who might be moving in the future.
Customer in Dorset Posted on 12/02/2021 , work completed 22/01/2021
House move from Guildford to Witley.
Customer Service
Quality
Value
We decide to use Surrey Hills Removals for our move because they were listed as a Which trusted trader, and we were not disappointed. We were provided with boxes to pack ourselves, as we requested, and these arrived leaving us plenty of time to avoid any panic. Staff were always friendly and helpful and behaved like they enjoyed what they were doing. Everything happened exactly when we were told it would throughout.
Customer in Surrey Posted on 02/02/2021 , work completed 05/01/2021
Move to Ireland
Customer Service
Quality
Value
Gave contract to Surrey Hills (although most expensive quote) on the promise of the same team for a move from England to Ireland. They did not deliver on that promise. Instead, they arranged for local support who, ironically, proved the best of the bunch. We also, for the first time in many moves, suffered breakages. Would not use Surrey Hills again.
Customer in Causeway Coast and Glens Posted on 06/01/2021 , work completed 02/12/2020
The trader replied (on 08/01/2021)
Firstly can I say how sorry I was to read your review. Having spoken to Will, he thought that you were very happy with the service, especially with your kind gesture at the end of the move. Whilst unpacking he was aware that a bowl & plate had been chipped, and advised you to contact our office so it could be resolved. He was not aware of any other damage. Whilst we would normally send a porter with our driver, we had just gone into the second lockdown, and only essential travel was permitted. The British Association of Removers was advising us to ask for assistance from local members, rather than send additional staff through and the ferry company was limiting berths to one driver, so I felt it was a responsible choice. I am sorry that I did not make you fully aware of this. We follow up after every move to check all went well, (including a link to Which?), and would obviously have appreciated any comments at that time. As this review is your first contact, I am not sure if there are other issues to be addressed. So I can only offer my apologies if our service did not match your expectations.
Excellent service
Customer Service
Quality
Value
We were really impressed. Tom and his team made our move go as smoothly as possible. Everything was packed carefully, and they called in extra help on a Friday evening rather than leaving us without our beds rebuilt for the weekend. Friendly and efficient, I would recommend them.
Customer in Surrey Posted on 23/12/2020 , work completed 07/12/2020
Friendly, fast and efficient.
Customer Service
Quality
Value
On time, knew their business and got on with it in a friendly and professional manner. Left the property in a clean and tidy state.
Customer in Posted on 23/12/2020 , work completed 01/12/2020
Very friendly and professional removals service
Customer Service
Quality
Value
I have already recommended Surry Hills to others. Throughout the conveyancing process they were very understanding and flexible. For the move itself, the team of three (Will, Tom and Tom) were very friendly, worked extremely hard and everything went extremely well. We even had a brand new shiny removals lorry.
Customer in Posted on 30/11/2020 , work completed 15/10/2020
Moving Home
Customer Service
Quality
Value
Fantastic team. Totally stress free. We were slightly delayed in getting the keys released to our new home. The team from Surrey Hills were calm and patient, then fired into action as soon as we got in.
Customer in Surrey Posted on 13/10/2020 , work completed 19/09/2020
Excellent service from start to finish
Customer Service
Quality
Value
As soon as I phoned Surrey Hills Removals I was looked after by a very friendly and helpful guy from the Sales team, Richard. Further conversations with his colleague Nick confirmed the companies positive attitude and Mark in the Operations team was super helpful and flexible with my requests of removal timings etc. Tom and Andy who actually carried out the move were great - again friendly and helpful and certainly know their stuff about the items they were moving - namely the very old large Grandfather clock. They managed the move efficiently and respectfully and always with a smile on their faces. I can't thank them enough. I would highly recommend Surrey Hills Removals to anyone else as I cannot fault any member of the team who I dealt with. What a pleasure to have a full 100%/360 degree customer service these days.
Customer in West Sussex Posted on 15/09/2020 , work completed 14/09/2020
Surrey Hills Removals - Great People and Great Service
Customer Service
Quality
Value
From start to finish the service was excellent. From first enquiry, through receiving a very clear quotation (available to read on line - nice and easy), follow up before removal, confirmation of timings and the removal itself all the staff were excellent. Move went very easily with great packaging. Arrived on time, swift and efficient and then unloading and distributing at destination was equally easy, Great people, great service and I would definitely use them again.
Customer in Surrey Posted on 09/09/2020 , work completed 14/08/2020
Great company, I would highly recommend it!
Customer Service
Quality
Value
Surrey Hills Removals recently carried out our house move over 5 days and I was very impressed with them from start to end. When Nick (the MD) first came to give me a quote, he reassured me that SHR do everything to make the house move go smoothly. I fully trusted Nick, he seemed very relaxed and yet professional. I must say, I was given the same reassurance about the move going smoothly from other removal companies at the quote stage, however it was only when I started looking at the details that I realised that actually these companies operate complex and not very user-friendly processes. They also had many more restrictions and disclaimers whereas Nick was very accommodating and reassuring. I really enjoyed dealing with SHR, they were all extremely helpful, from people in the office (Richard, Lesley, Mark) to the guys delivering boxes to me and then doing the move. The removal team were very friendly and thoughtful and took great care when moving things - it literally was a pleasure to move with them! Danny, who led the whole move, had a great way of working with his team and was very thoughtful and proactive, for instance, he would check that we were happy with the position of furniture in the new house, access to plugs etc. and offered to relocate any items in the event their original location wasn’t suitable and/or we changed our mind. Great job, I would highly recommend to others.
Customer in Surrey Posted on 01/09/2020 , work completed 12/03/2020
Positive experience
Customer Service
Quality
Value
Very flexible in being able to accommodate us even they dates weren't final. Team very experienced and very friendly. Wouldn't hesitate in recommending them.
Customer in West Sussex Posted on 21/08/2020 , work completed 26/06/2020
Very Satisfied customer
Customer Service
Quality
Value
The whole moving process was first class from start to finish. We have moved a number of times over twenty five years both nationally and internationally and it is no exaggeration to say that Surrey Hills Removals were the best we have come across. We had quotes from two other companies and Surrey Hills Removals was the best price. Staff were polite, punctual and very knowledgeable. We moved into a smaller property and great care was taken with all of our possessions - not a single scratch. I have today recommended Surrey Hills to a neighbour and will definitely hire them again for our next move. Thank you Dan, James and all at Surrey Hills Removals.
Customer in Surrey Posted on 06/07/2020 , work completed 23/05/2020
Very professional
Customer Service
Quality
Value
We hadn’t moved for 17 years and accumulated a lot of ‘stuff’ over the years. Our move involved leaving a house opposite a school and moving to a house in a narrow country lane, so a logistical problem. The Surrey Hills team turned up on the Thursday, filled two small cans with ‘non essentials’ and packed everything Friday they took everything else and delivered the essentials that afternoon everything, else, as agreed, was delivered on Monday. The team were friendly, efficient, and did a fantastic job: we are still unpacking but nothing has been damaged and all that stuff is done I hope I don’t need them again and I get carried out in a box, next time, but I’d definitely use them again if needed.
Customer in Surrey Posted on 26/03/2020 , work completed 23/03/2020
Fantastic removal service from local provider
Customer Service
Quality
Value
Moving house is always incredibly stressful. There are numerous things to think about and the removal service is one of the most important bits, but always seems to be left to the last minute. My moving dates kept jumping all over the place, which meant that I eventually had to find a company to move me out within a week. I called Surrey Hills - no problem. To be fair that was mainly luck, but the service that I received from them was second to none. Nothing was too difficult. Everyone I spoke to on the phone was incredibly polite. I required 6 weeks storage of my household goods before I moved into my new house. It wasn't a problem. The team that moved me out and back in was extremely efficient, clean and polite. I was well-informed on the service and price from the start through to the last box being delivered. I cannot recommend Surrey Hills enough - thank you for making that bit of my move the easiest.
Customer in Surrey Posted on 27/01/2020 , work completed 17/10/2019
Brilliant service
Customer Service
Quality
Value
It took 3 full days to move us into our new home and the team were brilliant. They were friendly and so very respectful of both our old home and our new one. I would thoroughly recommend them to anyone.
Customer in Windsor and Maidenhead Posted on 22/01/2020 , work completed 09/01/2020
Highly recommended
Customer Service
Quality
Value
When we asked for a quote it was to move us only. However, the man who named to see us also quoted for his team to pack for us (which I thought I could handle). However, after spending £90 on boxes and bubble wrap I was nowhere near being ready and their quote for packing was so reasonable it was a no brainer to ask them to do this. Everything was superbly packed and there was no damage to anything. The members of staff all had uniforms on, where extremely polite and considerate and I would not hesitate to recommend them. I don't want to move again - but if we did, I would definitely use this company.
Customer in Hampshire Posted on 10/01/2020 , work completed 09/12/2019
Fantastic moving experience
Customer Service
Quality
Value
Moving is very daunting but Surrey Hills Movers made it so much less so! They were very helpful, packed everything extremely carefully and were excellent on communication so I knew exactly when they would be at my house, how much information they needed and what furniture they could leave me with (we moved on a Monday so had a virtually empty house over the weekend). The moving day went very smoothly, they had 2 days to unpack the lorries and pallets, they were as quick as we could have hoped and very generous with their time. They had no problem moving any furniture we had decided was in the wrong place and they certainly did a better job of putting all the furniture back together than we would have done. I'd definitely recommend them, fantastic experience.
Customer in Surrey Posted on 06/12/2019 , work completed 25/11/2019
Friendly and very efficient house move with Manns removal company!
Customer Service
Quality
Value
Mann's removal company were extremely accommodating to our move dates. The guys arrived promptly and liaised well with me as where to start. They packed up the house efficiently. On arrival at the new property the team unloaded into the rooms we asked them to. Beds were put back together promptly. We would highly recommend Mann's removal company.
Customer in Surrey Posted on 19/11/2019 , work completed 25/10/2019
First class movers
Customer Service
Quality
Value
From the initial survey to getting the moving date we wanted, the whole experience was positive. The movers, Daniel, James and Jonathon arrived on time and soon had most of our possessions carefully packed. Everything arrived undamaged and in no time all was arranged as we wanted. Everyone we dealt with at Manns was friendly, helpful and courteous.
Customer in Isle of Wight Posted on 05/09/2019 , work completed 23/08/2019
Professional and hardworking team
Customer Service
Quality
Value
We had a staggered two-day move, with most of our belongings needing to be stored over a weekend. Surrey Hills removals were able to accommodate this and made the move as seamless as possible, with the removal team planning and managing every stage brilliantly. They were all polite, cheerful and so hardworking. Everything was professionally packed with care and we were delighted that nothing at all was broken when we unpacked. Would highly recommend.
Customer in Surrey Posted on 09/08/2019 , work completed 01/03/2019
Surrey Hills Removals
Customer Service
Quality
Value
From the very first call into Surrey Hills Removals I felt comfortable and they proved me right! They were extremely helpful and gave excellent advice without over selling the package. The move was done over two days and the team worked tirelessly on two of the hottest days this year. The team were at all times polite and professional. After the move Surrey Hills management team checked everything had gone to plan and collected all the packing materials and boxes. Highly recommended
C.F.Carter Grayshott Hampshire Posted on 04/08/2019 , work completed 13/06/2019
All went very well
Customer Service
Quality
Value
The removal men were very quick, careful, helpful and cheerful - we would definitely choose Surrey Hills again if we ever moved - which we hope won’t be for a very long time, however!
Customer in Surrey Posted on 21/06/2019 , work completed 05/06/2019
Polite, tidy, considerate
Customer Service
Quality
Value
The team were extremely polite and professional as well as being considerate as to what items to pack and leave. They were finished packing and loading in time for us to have a pub lunch on moving day and made the whole process very relaxing! And once at our new house, more staff came to help and they moved us in efficiently, cleanly and worked around us with no bother as we explored the house.
Customer in Surrey Posted on 13/06/2019 , work completed 17/05/2019
Considerate service
Customer Service
Quality
Value
A 2 day rolling removal with small van and two staff. Subject to what is said below, I would consider the service to be excellent with everything going to plan. The staff were polite and considerate. The only limitation on what is said above is the fact that the staff were a little pushed to complete the job in the time allowed which could lead to problems with packing and, hence, relocation of possessions after the move.
Customer in Surrey Posted on 11/06/2019 , work completed 23/05/2019
Flexible and helpful
Customer Service
Quality
Value
During a very stressful house move Manns/Surrey Hills were the stand-out part of it. We had to postpone the date twice, and on the day still didn't know if we would be moving in or needing to store our furniture. They were unfailingly pleasant on the phone, clear about what they could or might not be able to manage, and on the day were very responsive, looking for any possible spaces to slot in redelivery at short notice if needed. In the event they were able to take our stuff overnight and redeliver the next day. Their response to our uncertainty, their flexibility and helpful attitude were greatly appreciated. The guys who did the moving, led by Andy, were polite, punctual and efficient. All-in-all an excellent service and highly recommended.
Customer in Surrey Posted on 06/06/2019 , work completed 24/05/2019
Manns were fantastic - very helpful, friendly and polite
Customer Service
Quality
Value
Manns both moved me out of my old house and into my new one and the team that arrived everyday were fantastic especially Dave. It was a very tight schedule as my buyer was pushing me to move fast but the team remained friendly, cheerful and helpful throughout. Some of my things have had to remain in storage as I have considerably downsized but what is great is that Manns have storage facilities and can store everything until I am ready to take delivery. I would have no hesitation in recommending Manns to anyone thinking of moving - a traditional, professional company.
Customer in Surrey Posted on 13/05/2019 , work completed 24/04/2019
5 bedroom house move over 3 days
Customer Service
Quality
Value
Every team member was competent, completely professional, efficient, helpful and pleasant from start to finish. A home visit was performed first, and an accurate assessment of the size of job and cost was made, within less than 24hrs. There was no hidden extra fee at the end. Job was performed and completed exactly as planned at the outset. Moving house can be very stressful - The movers were not only very helpful with some tips and advice to make things easier, they were also very patient and considerate. Could not recommend the team and service more highly.
Customer in Buckinghamshire Posted on 17/04/2019 , work completed 05/04/2019
Great Team!
Customer Service
Quality
Value
Kind, considerate and professional from the first point of contact to post-removal. Not only was communication consistent, reassuring and professional, removals team on the ground on the day were punctual, a pleasure to meet, as well as hard working. Handling family heirlooms and sentimental items was a sensitive task, successfully completed.
Customer in Surrey Posted on 16/04/2019 , work completed 05/04/2019
Professional, friendly and hard working
Customer Service
Quality
Value
We didn’t have an easy job - a move over 3 days and although only down the road, the house we moved out of had about 25 steps from the road down to the house and was spread over 3 storeys. The men walked up and down the stairs hundreds of times over the 3 days and although we joked about their fitness levels improving, it was very hard work and they didn’t complain once. On top of that, they were friendly, professional, packed everything well and I have unpacked 85% and nothing has been damaged or broken. Thank you and I would certainly recommend them.
Customer in Surrey Posted on 26/03/2019 , work completed 22/03/2019
Manns Removals
Customer Service
Quality
Value
I have recently moved home, with Manns Removals and would highly recommend them. From the initial consultation in my home to the final box being brought in from the van, everyone I dealt with was professional, courteous and efficient. Our move was slightly complicated in that we were moving from one house into two, they had a clear plan for how they were going to manage this and all went smoothly on the day. We had two teams looking after us and they were all extremely helpful and worked well together to get the job done. I used the full packing service and everything ended up in the right place and in one piece.
Customer in Surrey Posted on 23/03/2019 , work completed 25/01/2019
Could not have gone better
Customer Service
Quality
Value
Excellent. We moved from Surrey to Suffolk putting most things into store in Ipswich. Paul and the team did a great job and were very helpful and professional. From the original visit from Mark to closing the store door everything went like clockwork.
Customer in Greater London Posted on 20/03/2019 , work completed 28/02/2019
Excellent, careful and considerate movers
Customer Service
Quality
Value
Over two days a team of 2 and 3 movers helped pack and move our family home in Guildford. They were very fast and the move went extremely smoothly. I have moved many times and I can honestly say this was the easiest move so far, thanks to the moving team who put a lot of care and thought into their packing and placement of our belongings. I was very impressed and would highly recommend. Thanks guys!
Customer in Surrey Posted on 20/03/2019 , work completed 15/03/2019
Part removal and storage
Customer Service
Quality
Value
Couldn’t praise the whole team highly enough. From my initial enquiry to after service, I dealt with friendly professional people. I have used lots of removal firms in the past and whilst the basic service is often the same, subtle difference make a huge impact on the day. The thing that marks Surrey Hills Removals from the rest is their truly personal service. Prior to the move I dealt with friendly people who seemed to know me and the job and not just admin staff. The quote was competitive and after an email and extensive photos, I was given on the quote same day. This was the second time I had employed a removal team in three months and I was very keen that this job would only take one day. The team were quick, quiet and courteous and worked into the early evening to make sure the job didn’t run over into two days. The job was a little complicated in that I was moving some items to other parts of house myself. If one of the team saw me struggling they were quick to help. Given that my furniture is in storage and I am dependent on Surrey Hills Removals to reinstate the items, I have no worries about yet another visit from the removal team. I would certainly recommend them.
Customer in Surrey Posted on 20/03/2019 , work completed 22/02/2019
Outstanding Removal Service
Customer Service
Quality
Value
Surrey Hills Removals (Manns) are a premier service removal company with outstanding removal planning, service and staff. Everything they said they would do, they did, no question. They bent over backwards to accommodate our needs, they did everything on schedule, on quote and more. All their staff both on site and in the office where totally customer centric and professional. The end to end service was brilliant. My advice to people looking for a similar removal service, is many removal companies over promise and under deliver; Surrey Hills Removals under promise and over deliver. Always use their service.
Customer in Surrey Posted on 19/03/2019 , work completed 07/02/2019
House move
Customer Service
Quality
Value
The removal team were excellent. Everything was done as quoted. Managed to remove upstairs furniture through the doors and balcony. All items well packed and no damage. Very helpful and friendly staff. Would recommend them.
Customer in Surrey Posted on 18/03/2019 , work completed 04/01/2019
Amazing house move team
Customer Service
Quality
Value
I wanted to write to say thank you for the Surrey Hill's Removals team incredible hard work over the course of our move. Andrew, Kane and Dan were fantastic as was Bob the kitchen packing guru. I now have a greater appreciation of the scale of the effort and time required and was so impressed by the care and attention paid by the team to all our belongings. We felt most reassured by their professionalism and they were a pleasure to work with.
Customer in Surrey Posted on 11/03/2019 , work completed 01/03/2019
Personal effects broken, aggressive and rude when we requested compensation
Customer Service
Quality
Value
Removers arrived on time and worked hard. They moved our items the day before we were able to move ourselves and we were very pleased and grateful they went the extra mile to collect the key and move our possessions in first. Unfortunately we discovered a number of items had been broken (bed assembled incorrectly, stereo packed on top of CDs, potted rose snapped etc). Upon an email requesting compensation, we received two bizarre, abusive emails full of odd lies from the owner - insulting our character and home and insinuating that we were only in it for the compensation. Given that their compensation scheme is £40 a box and the items they broke were worth well in excess of that, I imagine I have better things to do with my time! Could not recommend.
Customer in Surrey Posted on 24/01/2019 , work completed 04/07/2018
The trader replied (on 22/02/2019)
We are sorry to read your review for your move last July. We had a number of email exchanges to address your concerns back then, which we thought had brought the matter to its conclusion with the payment agreed and made. Your move was challenging, even for an experienced removal firm. Our staff turned up to deal with the move and faced unexpected situations. They packed your belongings as best they could under the conditions. You expressed your dissatisfaction in a number of emails, and whilst we disagreed with some of your claims and allegations, we did make a compensation payment of £200. You had turned down our offer of insurance, so the British Association of Removers recommended terms & conditions limit our liability to £40 per item damaged. You were paid this in full, as agreed between us. It is over 7 months since your move, and we can only apologise if you still have unresolved issues. We have taken learnings from the experience and how we dealt with your complaint. However, if you still feel your treatment has been unfair, the BAR have an independent Ombudsman scheme to adjudicate in such matters.
EXCELLENT SERVICE
Customer Service
Quality
Value
We moved from a large country house to a smaller house 3 miles away on some of the hottest days of the year at the end of July We were totally happy with Surrey Hills who were most helpful in every way from quote to finish I would highly recommend them to anybody
JMB, . Posted on 31/07/2018 , work completed 31/07/2018
A very professional company
Customer Service
Quality
Value
I employed Surrey at very short notice two weeks after earlier initial quotation to move myself my household furniture and belongings on18th19th July two of the hottest days of the year They did everything asked and more on budget with great care and attention to detail in exceedingly stressful conditions very polite and professional in every sense I recommend them
Ian Barclay, . Posted on 19/07/2018 , work completed 19/07/2018
Happy customer
Customer Service
Quality
Value
Furniture collected from third floor London flat (no lift) and brought down to Surrey house for storage
Peter Williams, . Posted on 14/06/2018 , work completed 14/06/2018
Efficient move, good value
Customer Service
Quality
Value
Moved from Ashtead to Cobham. Very efficient, friendly team, and cost less than I had anticipated.
Which? Trusted Traders Consumer Posted on 01/06/2018 , work completed 01/06/2018
Very happy customer
Customer Service
Quality
Value
Packing and removals. Excellent experience - great team of people, and very professional. Made the moving experience much easier than we had anticipated.
HollyB, . Posted on 24/05/2018 , work completed 24/05/2018
great service
Customer Service
Quality
Value
full removal service including household item packing, very happy with all there work
Brett from weybridge, . Posted on 11/05/2018 , work completed 11/05/2018
Hassle free move.
Customer Service
Quality
Value
I had a full service house move with Manns Removals which included packing and was completed as their quotation in a professional and friendly manner. O would recommend this company to anyone. Thanks guys, great move.
Brian, . Posted on 09/05/2018 , work completed 09/05/2018
First class service from Surrey Hills Removals Ltd.
Customer Service
Quality
Value
We moved from our four bedroom house to a much smaller flat on 4th May 2018. Surrey Hills Removals carried out the move over two days, the 3rd and 4th of May, with great efficiency, care, resourcefulness and good humour.
Very Satisfied Customer, Surbiton., . Posted on 04/05/2018 , work completed 04/05/2018
Recommended with no hesitation. Moved Surrey to Dorset.
Customer Service
Quality
Value
Surrey Hills Removals were very professional in all aspects of our move from Surrey to Dorset. A thorough quote was given outlining all options available and we took the full pack option which was brilliant and made for a stress free move. The team arrived on time to pack our home up which they did with care and a very professional approach - they were a pleasure to have in the house. The move to Dorset went very well and unloading was smooth and efficient. Items that had been dismantled were put together again and furniture placed where we wanted, the team could not have been more helpful. All in all I would recommend Surrey Hills Removals, they offer good value for money and an efficient and professional service.
Dorset and loving it!, . Posted on 04/05/2018 , work completed 04/05/2018
Excellent service at all times
Customer Service
Quality
Value
Surrey Hills moved us from Woking to Saarbrucken (Germany). They packed our complete life and transported it safely and securely to Germany within 4 days. With a baby grand piano, a large collection of ceramics and many precious pictures we were delighted to have all safe in our new home. From the first visit to our home, through the preparations for the move and the move itself the whole team at Surrey Hills was professional, courteous, caring and hardworking. This is the second time we've used the company and each time has met if not exceeded our expectations. Will they come to Germany should we decide to move again?
David & Nigel (Saarbrucken), . Posted on 26/04/2018 , work completed 26/04/2018
Outstanding Service
Customer Service
Quality
Value
Surry Hills made my house move very stress free, they did all the packing and moving efficiently and effectively and were very friendly and helpful
Which? Trusted Traders Consumer Posted on 09/03/2018 , work completed 09/03/2018
Great company!
Customer Service
Quality
Value
Packed up my furniture into containers in London, stored it for four months and then delivered it straight from containers to my new house in Surrey. Everything was well wrapped including antiques, in quick time, with full packing service for crockery and glasses and ornaments. No damage to anything. Men were very helpful, worked hard and remained cheerful.
Which? Trusted Traders Consumer Posted on 05/03/2018 , work completed 05/03/2018
Moving House
Customer Service
Quality
Value
We chose Surrey Hills Removal as the removal firm to move us from Ewhurst in Surrey to West Bridgford in Nottingham. The removal team were courteous, thorough and extremely patient. Our belongings were packed with great care and the boxes marked, which made unpacking easier. We would be very happy to recommend Surrey Hills, moving house was stressful and to have such a team made all the difference.
Which? Trusted Traders Consumer Posted on 02/03/2018 , work completed 02/03/2018
Excellent all round service
Customer Service
Quality
Value
We used their removal services for moving to our new home. From requesting a quote and booking their services through to collection and delivery of our items, everything was carried out very professionally and we are fully satisfied with the level of service and the professionalism that we received from the whole team. Having the removal process spread over three days made the move a lot less stressful and more manageable and gave us more time to focus on other pressing issues that one has to deal with on moving day.
Which? Trusted Traders Consumer Posted on 01/03/2018 , work completed 01/03/2018
Surrey to Sussex
Customer Service
Quality
Value
We used Surrey Hills to move us from Surrey to West Sussex and got them to pack for us. They arrived on time, were friendly and worked hard packing most of our goods and loaded them on the lorry the day prior to the actual move. On moving day they returned, packed and loaded the balance and transported to new property, there they unloaded the essentials plus as much as possible that day. They then returned the next to complete the job, as expected we were surrounded by boxes (drowning almost) when I asked if their van was nearly empty, they said yes but the other one has yet to arrive! Where on earth will it`s contents go? it took a little while for me to get the joke, there was no other van, ha, great team good lads and would recommend them.
Which? Trusted Traders Consumer Posted on 28/02/2018 , work completed 28/02/2018
A very happy customer
Customer Service
Quality
Value
The firm packed all my belongings into boxes they supplied one day before removal, and then returned the next day to load their lorries prior to contract completion. The crew then drove to the new location and unloaded all the boxes delivering them to rooms as designated by me. The whole episode worked like clockwork with the team working as such.
Which? Trusted Traders Consumer Posted on 09/01/2018 , work completed 09/01/2018
Great team
Customer Service
Quality
Value
Nothing was to much trouble for the guys and they were very helpful in every way possible. Also felt that management team where helpful
Which? Trusted Traders Consumer Posted on 05/01/2018 , work completed 05/01/2018
Great team
Customer Service
Quality
Value
Nothing was to much trouble for the guys and they were very helpful in every way possible. Also felt that management team where helpful
Which? Trusted Traders Consumer Posted on 05/01/2018 , work completed 05/01/2018
Excellent service
Customer Service
Quality
Value
Our furniture and belongings were packed on 3 January and were taken to our new home on 4 January.
Which? Trusted Traders Consumer Posted on 04/01/2018 , work completed 04/01/2018
Happy customer
Customer Service
Quality
Value
Furniture collected from third floor London flat (no lift) and brought down to Surrey house for storage
Which? Trusted Traders Consumer Posted on 04/01/2018 , work completed 04/01/2018
Would thoroughly recommend these guys
Customer Service
Quality
Value
Moved house which involved downsizing - after disposing of loads beforehand still had too much for new house but guys were amazing and managed to squeeze everything in!
Trish, . Posted on 01/12/2017 , work completed 01/12/2017
A stressful experience made easier
Customer Service
Quality
Value
A full house removal from 4 bed detached to a 3 bed bungalow. Work carried pout over 4 days. The removers were efficient, helpful and of good humour. They were also considerate to our needs and to all items for which they were responsible. The whole event was more than satisfactory especially taking account of the emotion and stress involved.
DF Guildford, . Posted on 03/11/2017 , work completed 03/11/2017
Great service
Customer Service
Quality
Value
Removals from one property to another. Brilliant service and great guys!
random-cranleigh, . Posted on 24/10/2017 , work completed 24/10/2017
Friendly, efficient and fast
Customer Service
Quality
Value
We have used Surrey Hills for both domestic and office moves with different teams and they have always been friendly and professional - and quick! They know what they are doing and can be relied upon to be polite and get the job done. Moving house can be very stressful but these guys give you one less thing to worry about! I have no hesitation in recommending them to others.
Emma Jenkins Posted on 16/10/2017 , work completed 16/10/2017
Great service
Customer Service
Quality
Value
Surrey Hills Removals did a great job, from the survey, to the delivery of the boxes (great quality and plenty of them) to moving us in. The removals team were friendly and very efficient. Highly recommended
Andy Sp, . Posted on 02/10/2017 , work completed 02/10/2017
Probably not the cheapest, quite possibly the best.
Customer Service
Quality
Value
The men arrived at the correct time and took a great deal of care packaging, in some cases disassembling items, protecting and loading what we could take of our furniture and possessions to our new smaller home. Equal care was taken in moving into our flat and no moaning about having to carry the larger items up two flights of stairs. Our new carpets had protective cover laid on top everything was carefully unpacked, reassembled and positioned where we wanted it. All packaging was removed. Not a single item was damaged, an excellent job carried out by very pleasant gentlemen.
Nigel, . Posted on 15/09/2017 , work completed 15/09/2017
satisfied customer
Customer Service
Quality
Value
removal. very satisfied with the understanding, polite, efficient removal staff and with the telephone staff
the vet, . Posted on 12/09/2017 , work completed 12/09/2017
Super Manns Removals
Customer Service
Quality
Value
Manns were with us for two days to move the contents of our old house to our new one. The packing was done in a professional way with all small items wrapped in paper and carefully boxed and with furniture wrapped in thick layers of papered soft blankets. The men were very friendly, amenable, worked quickly and carefully to both load and unload the truck, placing boxes and furniture in appropriate rooms or as directed. Of all the breakable items the only piece broken was one that we had packed ourselves!! Manns came several times to remove boxes that we had emptied over the course of several weeks. I would have no hesitation in recommending Manns to anyone who is looking for a good removals firm.
Which? Trusted Traders Consumer Posted on 07/09/2017 , work completed 07/09/2017
Excellent service
Customer Service
Quality
Value
Moving furniture goods and appliances from Surrey to Ealing The guys were very skilful in what they did, I had not previously appreciated how technical moving and reassembling furniture can be. They also took great care to move everything safely avoiding any damage to either property.
Rob M, . Posted on 06/09/2017 , work completed 06/09/2017
Usual efficiency
Customer Service
Quality
Value
This is not the first time we have used them and whatever the team, the service is consistently excellent and friendly.
John, Surrey Posted on 06/03/2017 , work completed 06/03/2017
Prompt and professional
Customer Service
Quality
Value
Very good service. As I was downsizing they were unable to unpack as much as necessary as the space could not be found as so many boxes were in the way.
Patricia, Essex Posted on 27/01/2017 , work completed 27/01/2017
Excellent service.
Customer Service
Quality
Value
The men packed our belongings, they were very professional and cheerful. Not one piece of china was damaged and they made sure essential items were unpacked first e.g. bed etc. We would certainly ask for Mark and Stewart if we moved again. One disappointment company rang and said they could not collect the boxes and paper.
Eve, West Sussex Posted on 27/01/2017 , work completed 27/01/2017
Very disappointing
Customer Service
Quality
Value
Competitively priced but that's about the only good thing I can say. Moving teams were unhelpful and frankly disinterested. Even when we asked for help it was declined on the basis of needing to get back to the depot, at 1:30pm in the afternoon! Some of the moving team grumbled continuously about needing to take furniture up stairs, which I thought was what we were paying them for. And then for a large item which needed to go upstairs they said they would come back tomorrow, and surprise surprise, they never did. Don't be lured in by their competitive quote, in my opinion you will be disappointed.
Jbeechacre Posted on 11/01/2017 , work completed 11/01/2017
The trader replied (on 01/02/2017)
We were all taken aback by this review. It’s not something we would expect to read about any removal company, let alone ours. As the owner of the business I contacted Which? to ask for some more details, as we had no record of any customer who had ever given us this sort of feedback. Unfortunately I was informed that he did not want to volunteer any more information. We undertake over 350 moves every year, and make huge efforts to maintain the very highest levels of customer satisfaction. If there is ever a problem, for whatever reasons, we want to sort it out. We are very aware how easy it is for disgruntled people to put up a bad review, but we are in the difficult position of not having any right of reply. We don’t know who this is or what has happened, but I really do not think I would have a business if I had a moving team offering this level of service. If I could please ask for some more details, I can promise to provide you with a proper response. Thank you, Nick Caporn.
On time and professional
Customer Service
Quality
Value
I used Surrey Hills to do two separate moves in November and January and had lots of items in store in between these dates. The teams that did the moves were punctual, courteous and efficient. They moved the furniture carefully and loaded it all securely. They were also friendly and helpful with doing all of the smaller things (e.g. plumbing the washing machine in!) The price quote was competitive and they were prepared to match another quote I has received. Overall I would have no hesitation to use or recommend them again.
Mark, Surrey Posted on 09/01/2017 , work completed 09/01/2017
Excellent & superb team office & removers
Customer Service
Quality
Value
From day of company's visit to estimate our house & contents for removal, they were extremely helpful, efficient & answered all questions. Removal from family home for over 30 years took place over 3 days and was executed well & with good humour. All staff made a big move a lot easier.
Annette, Surrey Posted on 25/12/2016 , work completed 25/12/2016
My Review
Customer Service
Quality
Value
Excellent service
Kenneth, Surrey Posted on 04/10/2016 , work completed 04/10/2016
Professional and respectful service
Customer Service
Quality
Value
Very relaxed but professional home inspection by Sharon. Pleasant and impressed follow up. Good communication and updates regarding provisional moving dates. Sue was very understanding as the dates changed. All the guys involved with the packing, move and unpacking were friendly and careful. Surrey Hills Removals took away a lot of the stress that normally comes with moving. Thank you.
Paul, Surrey Posted on 04/10/2016 , work completed 04/10/2016
My Review
Customer Service
Quality
Value
Fully met high expectations
Happy Customer Posted on 20/09/2016 , work completed 20/09/2016
Efficient and caring
Customer Service
Quality
Value
A very efficient and caring team. My husband has Parkinson's and we were treated with such care. The process was a pleasure and certainly we had no stress! We thank everyone from beginning to the end. Excellent service.
Michael, West Sussex Posted on 30/08/2016 , work completed 30/08/2016
Beyond Expectations
Customer Service
Quality
Value
Not only was the quote good value, but the team were highly professional. They were always on time, polite and friendly and they worked incredibly hard. They also listened to what we wanted which made the whole process so much less stressful. In addition, they went beyond their duty in helping my son retrieve shoes he had accidentally packed and ensuring the TV was tuned in our new home. Fantastic job.
Teresa, Surrey Posted on 30/06/2016 , work completed 30/06/2016
Brilliant job and prompt and professional
Customer Service
Quality
Value
Excellent service over three days. Extremely courteous and friendly. Delightful gentlemen!
David, Surrey Posted on 15/06/2016 , work completed 15/06/2016
My Review
Customer Service
Quality
Value
The Surrey Hill staff were extremely helpful. Kind at such a stressful time and efficient. I would certainly recommend them - thank you Surrey Hills team.
Jean, Surrey Posted on 07/06/2016 , work completed 07/06/2016
My Review
Customer Service
Quality
Value
Very professional and helpful
Andrew, Surrey Posted on 23/05/2016 , work completed 23/05/2016
Very professional
Customer Service
Quality
Value
Mark and Paul helped us move to our new house. We couldn't have asked for 2 nicer guys - they were super quick, professional and easy to chat to. Would recommend to anyone moving house. Thank you again.
Claire, Surrey Posted on 11/05/2016 , work completed 11/05/2016
Amazing
Customer Service
Quality
Value
From start to finish nothing was too much trouble.
Pat, Dorset Posted on 04/04/2016 , work completed 04/04/2016
Great job
Customer Service
Quality
Value
Great communication from the quote stage. Quoted extra time at a very reasonable/competitive price. A consistent team - familiar faces everyday. Good collaboration and helpful advice at all stages. Very flexible on all arrangements. Very efficient, friendly, fun team.
Anna, Surrey Posted on 22/03/2016 , work completed 22/03/2016
Brilliant - professional & friendly
Customer Service
Quality
Value
I cannot fault anything about this company - from the moment I contacted them for an estimate until they rang me that day after the move that all was well and to wish us a happy future. Fabulous!
Marian, Surrey Posted on 03/03/2016 , work completed 03/03/2016
Will be using them again
Customer Service
Quality
Value
Obliging, polite and efficient, doing more they needed to. They helped with unpacking and we also had to remove some appliance doors (that were not in the original price) but they did this without any objections at all. Mark and his team come highly recommended.
Anthony, Hampshire Posted on 20/01/2015 , work completed 20/01/2015
Recommended
Customer Service
Quality
Value
A brilliant company! It took 1.5 days to load the van - they protected our carpets getting dirty due to rain at the time. We were late getting our keys to the new property but the move was completed on time thanks to them! The moved the items to different locations as requested.
Stephen, Surrey Posted on 10/01/2015 , work completed 10/01/2015