Endorsed by Which?

Sussex Solar Ltd

5.0

85 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

We are a family-owned, renewable energy company, operating since 2005. We install solar PV panels, Tesla Powerwalls, heat pumps and solar thermal (hot water) systems. We also provide a comprehensive maintenance and repair service. Based in Horsham, West Sussex we are known for our technical expertise, high standards of workmanship and excellent customer service. We preserve our great reputation by never subcontracting our work to others and we keep our installations to a geographical area that we know we can support with ongoing service.

What we do

  • Renewable energy

    • Air source heat pumps
    • Solar water heating
    • Solar panels
    • Home energy analysis
  • Electricians

    • Electrical testing services
    • Electrical installations
  • Smart Homes

  • Air conditioning contractors

  • More Services

    • tesla powerwall
    • energy storage
    • solar pv
    • energy batteries

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
85 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
ASHP Heating Project
Customer Service
Quality
Value
I came across Sussex Solar while researching ASHP heating solutions through Heat Geek, and I was pleased to find that they are a recommended installer by Vaillant. Andy from Sussex Solar promptly visited to assess my project, taking detailed measurements and photos. Within a week or so, I received a comprehensive quote from them. While I had other companies provide quotes, Sussex Solar stood out for their clear understanding of my project requirements and timelines. What has impressed me was their willingness to collaborate and adapt to my needs. Throughout the project, communication with Sussex Solar has been good, shout out to Charlotte here, ensuring that every step, including the BUS grant application was transparent and well-coordinated. The only issue I had was with the base of the ASHP where it was not clear from the instructions given how far it needed to be from any wall. Other than that, I wholeheartedly recommend Sussex Solar to anyone considering an ASHP related project. Special mention to Lewis, Finley, Wes and George for a faultless installation.
Customer in West Sussex Posted on 26/09/2024 , work completed 08/04/2024
Solar installation
Customer Service
Quality
Value
Efficient and excellent from start to finish. Any questions or concerns were immediately attended to. Good team who installed the panels. Dominic was always happy to explain everything. All the staff back at the office always helpful. Thoroughly recommend
Customer in Hampshire Posted on 12/09/2024 , work completed 02/09/2024
Helpful and responsive
Customer Service
Quality
Value
We engaged Sussex Solar to install a ground-mounted array, after enquiries with a few other bigger firms had come to nothing. They were very helpful and responsive during the quotation, planning and installation process, and we wouldn't hesitate to use them again.
Customer in Greater London Posted on 08/05/2024 , work completed 26/04/2024
Great work and great people
Customer Service
Quality
Value
Excellent experience throughout from initial survey to the install and then the scaffolding coming down. Efficient, clean and tidy with great people and service. Can’t fault them. Thank you
Customer in East Sussex Posted on 10/04/2024 , work completed 09/04/2024
The trader replied (on 12/04/2024)
Thank you very much for your kind words. It's great to have you as a customer and we look forward to supporting your system going forward.
Great local company, really impressed!
Customer Service
Quality
Value
Very happy with our solar panels, Sussex Solar have been well organised, good communication, all the staff both office and onsite engineers were really nice, its been a very straight forward process.
Customer in West Sussex Posted on 08/03/2024 , work completed 08/03/2024
Install Solar Thermal System
Customer Service
Quality
Value
Sussex Solar Ltd recommended replacing my old thermal solar system which was almost 20 years old and had eventually failed with a completely new system. Lewis, Frazer, George and Finley were extremely thorough and reliable in what was appalling weather and extremely poor conditions. I am a very happy customer with their polite, knowledgeable and professional attitude. Completed job to an excellent standard giving me regular updates on progress and left everything clean and tidy. Charlotte and Amanda were very polite, friendly and professional and arranged everything very promptly at a very competitive price. The work was completed to the agreed schedule and budget. Thank you! I will have no hesitation in using them again and would be happy to recommend.
Customer in West Sussex Posted on 28/02/2024 , work completed 14/02/2024
Solar Panels
Customer Service
Quality
Value
Sussex Solar are a phenomenal, customer centred business and I wouldn't hesitate to use them again, nor to recommend them wholeheartedly. They not only communicated with us promptly and kept up informed throughout the process of having our solar panels fitted, but they advised us about the planning process with the local council and communicated with our roofers to ensure the entire build went smoothly. I can't recommend them highly enough, they are an incredibly caring family run business and were professional and polite at all times.
Customer in West Sussex Posted on 15/02/2024 , work completed 10/02/2024
Long term Project for cleaner energy.
Customer Service
Quality
Value
I came across Sussex Solar while researching Tesla Battery storage solutions, and I was pleased to find that they are a recommended installer by Tesla. Andy from Sussex Solar promptly visited to assess my project, taking detailed measurements and photos. Within a few days, I received comprehensive quotes from them. While I had invited other companies to provide quotes, Sussex Solar stood out not only for their competitive pricing but also for their clear understanding of my project requirements and timelines. What truly impressed me was their willingness to collaborate and adapt to my needs. Throughout the project, communication with Sussex Solar has been exceptional, ensuring that every step is transparent and well-coordinated. They not only excel in solar installations but also offer a range of other services. I wholeheartedly recommend Sussex Solar to anyone considering solar or related projects. Their professionalism and dedication to customer satisfaction have made the experience smooth and rewarding.
Customer in East Sussex Posted on 06/02/2024 , work completed 15/01/2024
Impressive Work and Workers
Customer Service
Quality
Value
I wanted solar panels and a battery so got estimates and surveys from three local companies, all Which Trusted Traders. Sussex Solar was not the cheapest but I was impressed by the intelligent nature of my discussion with the boss on his survey visit and with all the other Which reviews like these. The work was commenced on the scheduled day by a team of four and despite the wet weather all outside work was completed on the first day, leaving one person to complete all indoor work on the second day. The workers were all friendly and responsive to queries as things were proceeding. Throughout, communications with the office were also friendly and efficient, so as a result my certificates and approvals from the power network were obtained quickly, enabling me to apply for an export tariff. The system is working just fine but I'm left thinking that if I need a response from the company it will be good.
Customer in West Sussex Posted on 11/01/2024 , work completed 10/01/2024
Trustworthy and professional
Customer Service
Quality
Value
From the start they explained how to maximise the benefits of using our power wall and Eddie with our solar panels to keep bills to a minimum .Accompanied by friendly and professional installation and office staff you don’t need to look any further . Even my wife who was initially hesitant has now been converted.
Customer in West Sussex Posted on 30/11/2023 , work completed 28/11/2023