SweepSmart

I wrote to a few companies about re-opening my fireplace and getting it swept. I had a few questions about what to do, when to get the sweep in, what sort of fireplace I should get & what fuel I could burn in London. Paul was one of the first to get back to me but was so helpful with my multiple questions and tricky schedule, even before he came round. He arrived on time and got to work quickly and professionally. Social Distancing was respected. Re-opening chimney's can be messy but Paul completed the job and there was very little to show that he had been here. We then stood and discussed what type of fireplace I could buy and what I would need to know with each type and what fuels I could burn. I now feel much more confident about what to do next and am looking forward to getting it all in place before the winter.

Had my Chimney swept my SweepSmart again this year. The usual efficient service, thank you so much! See you next year.

Excellent service from start to finish Paul responded quickly to make the booking and the sweep, Tony, arrived within the allocated time. We even got an email telling us when he was on his way and allowing us to track him. We had a message telling us about the extra precautions for Covid-19 and were able to follow all the guidelines such opening windows and having an extension lead ready before Tony’s arrival. Tony wore a mask and everything was carried out safely. The invoice and payment procedure is very easy.

Emailed Paul a couple of weeks ago for a quote, which came back very quickly which I accepted. Paul and his colleague arrived today on time. The were very professional and had on masks for covid and adhered to the social distancing. The work was carried out quickly and effectively. They laid down sheets etc were needed and left the room clean and tidy. I will be using them again and would recommend the service to all who need them.

If you're going to be gathered around the fire or stove this winter, be safe and get this inexpensive Covid-secure service first. Modern delivery of traditional chimney-sweeping; no gimmicks, just hard work and an exceptional service, with great technical advice. Digital online tracking of arrival time (Paul was, of course, on time for the appointment) and e-delivery of certification. Thank you so much, Paul - best service we have received in London in 20 years.

Great service again from Paul and his team. Nothing is too much trouble for them and they always clear things away before and after the job. This is the second year since we installed the wood burner. They rock as a group and don't mess around when it comes to service. Always there when you need them. We had problems with the fire originally but they pointed us in the right direction and it's now solved. I'd always recommend them for prompt and efficient service.

From booking the appointment through to completion of the job, I have been impressed with the customer service - well informed about arrival times with texts and emails, work carried out under full covid-19 guidelines, and certificates sent promptly after. Everything left clean and tidy after the work was completed. Would totally recommend this service

Tony arrived at 7.30am, efficiently got on with the preparation and chimney sweeping and advised us about the need to renew our carbon monoxide monitor in the next couple of years. He was polite and professional, and was careful of Covid-19 safe ways of working. The novelty of the technology taking over all the admin (email confirmation and chimney sweeping certificate, electronic payment and even being able to track where Tony was on his inbound journey) is great too.

Paul comes every year to sweep our chimney and check our stove in the living room. Always polite, efficient and leaves the room spotless. Cannot fault him.

Booking my appointment was efficient and friendly and before the visit I was given full instructions on COVID precautions. Paul sent a text to let me know he was on his way which was within the time slot agreed. Paul wore protective shoe coverings and mask and the Living Room was spotless when he left. Great work on the chimney, including clearing a birds nest and it drew beautifully once done. He cleared up and then emailed me the invoice and Chimney Sweeping certificate. I would be very happy to recommend SweepSmart to anyone. Thank you.