T & K Home Improvements Limited

Recently had a new door installed. The door has not been correctly secured into the wall you can see the two screws which hold the door onto the wall - these go in about 1/2cm. There are massive gaps around the edge of the door, 4 inches in places and the door wobbles, but apparently, it just needs a little bit of plaster that we need to pay for. Totally unacceptable. Would not recommend the company to anyone.

T&K quoted and installed a set of French doors, a new front door, and a new back door for us. The sales person was great, not pushy but clearly new his stuff, gave us a good price and so we went with them because of this. We did have to wait three plus months for the installation but then everything was delayed so we weren't bothered by that. However, on our initial installation date the engineer just didn't turn up. This was slightly irritating as we have a very nervous dog who has to go into the kennels when we have work done, and this put us out of pocket as he had to go in again for a second installation date, so we were slightly annoyed by this. There wasn't really an explanation as to why they hadn't showed either. They did the second time though and we were happy with the products, they are good quality and the installers were friendly, tidy and polite. The French doors were delivered with a faulty barrel lock, not ideal but we were promised this would be ordered and installed ASAP. However during Storm Eunice we noticed a breeze coming from said French doors, and sure enough the doors weren't sealed properly. After three separate visits from different installers this has now been fixed. I understand things do happen, but this just seems a bit unprofessional, we weren't happy with the customer service we received and would expect things to be done satisfactorily on the first try. I wouldn't go back, despite the quality of the product.

They damaged top panel on patio doors on fitting in Oct. Stated will come back within a week with a replacement. They still have not. After chasing and being told will call back they didn’t. They have finally said they do not know why no one called but have so far booked two visits. Mid November then again 08/12. On both occasions no one came or even called. On first non visit when I finally got through to the office via sales team as all other lines will be busy! all I got was ‘oh didn’t realise they not been’ .Even on the 08/12 so called visit they said they will guaranteed me a call if any issue with the fitting on the day. No fitting no call again. When you call the office you will just someone will call you back. They will not. If you want a company who will get you a salesman visit immediately then poor fitting with total lack of customer care please choose T&K. They were to be a good company some years back but don’t waste your money and time with them. There can not be many who used they a second time.

Very happy with our conservatory. The design was exactly what we wanted and the materials used and build quality are excellent. The tradesmen were professional and kept the site clean and tidy.

Very happy with both the product and the work done by the Company. The workmen left the area pristine. The door looks beautiful, my house is warmer.

From design to completion we found T and K great to work with. All work team were great. Pleased with finish and communication during the process.

We had a new conservatory roof fitted on our property in 2019. Ever since we've had several problems and leaks due to the work not being carried out correctly at the time of fitting. What compounds this is the absolutely appalling customer service from their after sales team. Thankfully, these people are covered by the Double Glazing & Conservatory Ombudsman Scheme (DGCOS) who are now helping us seek a resolution as my communications with T&K continue to be ignored. I have found the DGCOS to be very helpful and would encourage anyone else who has had the misfortune to purchase goods and services from T&K Home Improvements to contact them if, like us, they are causing you stress and anxiety due to failure to fulfil their obligations.

This was the second time we used T&K for a project, being persuaded to by the salesman despite our reservations due to our previous poor service. There was an extended lead time but our work finally commenced on the nineteenth of July now some eight weeks later our work is still not completed. We have a poorly erected conservatory with damage caused through the installation. We have damaged windows and frames some of which cannot be closed properly on top of the damage to our home from the installation. No one at T&K has shown any real interest in solving these issues ranging from the installation coordinator, their manager, the operations manager and the sales and marketing manager. We are continually left chasing with no answers and no sign of completion. I would not recommend this company to my worst enemy.

Got a back door fitted from this company, have had serious issues with it since then. I complained and they sent a guy to fix it who made it worse. A daily struggle to close it, daily struggle to lock it. Complained again and they are in no mood to sort it out. It is worse than my old door, a total waste of money.

I had a bifolding door fitted in my lounge to replace an old patio door and new replacement leaded light double glazed windows to the front of the house fitted in January 2021. On the day the windows were fitted, the fitter managed to break the UPVC beading on one of the windows and that had to be replaced and fixed. Another window had blown on fitting and had to be replaced. A window handle was damaged and had to be replaced. Very pleased with the bifolding door, however, a few months after fitting, the internal rubber seal on the doors started coming out and had to be pushed back in. In July I noticed that what should have been cementing round the edge of the sill of the bifold door into the brickwork had disintegrated showing that a bit of yellow foam had been put in to part plug it and whatever they had put in to cover it had disappeared, leaving the gap open to rain getting in and looking unsightly. Touching the other end of the sill revealed it wasn't cemented in, it was more foam with with some kind of grit attached. This too is now working loose. Shoddy workmanship. I have emailed T&K 3 times with a picture and phoned them in the last 10 days and nobody has come back to me to arrange a date to come and fix it. Very disappointing.