T & K Home Improvements Limited

From the design, dismantling of the old sun room to installation of the new, what we call a conservatory was really amazing the workmanship of the team and speed at which it all went together was stunning. the design and measurements were exact, it really went together like a giant jigsaw, we could not be more pleased with the outcome. R Parker

We identified T&K from their website as a potential supplier for four large replacement windows/doors for our house in Buckinghamshire. We visited their well equipped showroom and had a convincingly reassuring meeting with a member of their sales team. No BS, just plain information. After further discussions and paperwork we placed an order which eventually amounted to £6k+. We consider their pricing to be very good value for money given the large job and quality of workmanship and materials. We were kept well informed at every stage. The complete process from sales, through survey, manufacture and installation was smooth, efficient, timely and excellent from our customer perspective. So much so that we are now proceeding with another order. Given that our project spanned the first six months of the 2020 pandemic, it is additionally to T&K’s credit how they delivered so well. This is a company with high standards and traditional customer service values and we have no hesitation recommending them.

If you deem chasing ‘bigger’ business more acceptable as opposed to customer loyalty then I wish you all the very best, but for us, we will no longer require your services for now or in the future. Very disappointing and certainly not worth your 4.9 rating *************************************** Adrian reached out to me on the back of my review and immediately looked to see if we could rectify the situation. We agreed that he would send out a consultant to me and my wife to run through designs and options. Alex arrived on time and we couldn’t be more happier with the service Alex delivered. The team are now working on my quote. As for addressing review, this is the service I was expecting from a loyal T&K customer! - Comment added 29/03/2021

The only time we did not use T & K (it was for two windows and one door) we were so disappointed in the products, we had them taken out and replaced by T & K. All our windows and doors have now been done twice by T & K, and we would never even look at anyone else.

After placing the order the surveyor arrived on the day and time agreed, the delivery was then confirmed. T&K then confirmed the installation date and time, the time arrived on time and carried out the installation to an excellent standard and left everything clean and tidy. The quality of the door and workmanship was 5 star.

We have a set of patio doors that were fitted over 20 years ago, still working perfectly, but the mechanism snapped inside the handle meaning we couldn't shut the door. Quite apart from the security aspect, the wind and rain usually come from that side and the least puff of wind would blow the door open. I managed to prop the door closed, taped up the frame and put old towels down just in case the rain got in and called T&K for help. I sent them photos of the mechanism and was told that T&K hadn't made that type of door for at least 10 years! Nevertheless, Dan said he would send somebody around in the morning (and in fact, he offered to send somebody that evening: how good is that? but I said the morning would be fine). At 8:30 am Mick the engineer was at my door. He took it apart and said he was confident spares could still be bought for that mechanism. He looked on his phone, found the right part within minutes, and I ordered it. It arrived 2 days later and the following day he came and fitted it. The door is as good as new. This was truly an unbelievable customer service. And all the time Dan kept us updated and informed. Absolutely astonishingly good service. It's more than likely that our windows and doors will need replacing eventually: after service like that I won't even bother looking anywhere else. What a company.

Had difficulty shutting my bathroom window that was fitted just under 10 years ago. Contacted T&K. Customer service was excellent and arranged for a window fitter to come to look at it. The fitter has ordered a new window lock free of charge. The fitter was professional, helpful and was wearing a mask. Would definitely recommend them. If you need new windows or doors in the future would definitely contact T & K.

Matt and Ben Hopkins have just completed the base work for our new conservatory. The building work involved the laying of stone work to match the house. The level of skill and detailed work required to ensure a quality outcome was significant. The finished work is absolutely outstanding. Matt and Ben are extremely skilled craftsman and their attitude and work ethic reflects positively on T & K .

These guys have provided a platinum class service from the point we contacted them through to delivery. The installers were fantastic, so polite and engaging and considerate. They arrived on the dot when they said they would and cleared up afterwards and you won't have known they had been apart from the new doors and windows. The product is excellent, the house is so warm we have hardly needed the heating and surprisingly we don't hear the outside, it's been very windy and even next doors car alarm went off and we didn't hear it. Which is just as well as someone had a shed alarm that is always going off. Highly recommended!

The work to replace a patio door was scheduled for Tuesday 13th August but I had a call on the Monday to ask if it could be put back to the Wednesday. The two man team turned up at 10:45 for an "after 12:00" appointment - fortunately I was at home. I have deducted one star for Customer Service because of the reschedule. Other than that, I could not fault the work or the product. It was a very wet morning but they completed the job in about two and a half hours, took the old door away and tidied up. I am very pleased with the product. I used T&K on recommendation from my brother, who had a conservatory extension from them. T&K give a realistic quote which I believe is non-negotiable, unlike some other firms who give a silly quote which leads to a bargaining session. I am happy to recommend this trader.