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Endorsed by Which?
Aqua Sensation
Opening Hours
Today - 08:00–16:00
- Monday 08:00–16:00
- Tuesday 08:00–16:00
- Wednesday 08:00–16:00
- Thursday 08:00–16:00
- Friday 08:00–16:00
- Saturday - Closed
- Sunday - Closed
What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?
Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check
About
Here at Aqua Sensation we are a family run, local, independent supplier and installer of Water Softeners, Filter/Purified Water, Water Softener Salt and Quooker Boiling Water Taps.
We have over 35 years experience in plumbing and heating trade. After experiencing the damage of hard water and seeing the benefits of soft water, I started to install water softeners in 2001. I now only fit water softeners, filters and boiling water taps.
We are the only genuine dealers for Kinetico water softeners in our area, and authorised dealers for EcoWater and Harvey Water Softeners and work in a 30 mile radius of Letchworth. We only supply and install the major water softener brands that are reliable and have long warranty’s.
Based in Letchworth, we cover most of Hertfordshire, Bedfordshire and Cambridge. We supply and deliver water softener salt and all the prices are on our website along with various payments options.
Terry, Daniel and James Cobby
What we do
Water softener installation and maintenance
More Services
- supply and fit quooker boiling water taps
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
5.0
139 reviews
Recommended
Recommended
by 100% of customers
Sort by
Excellent service and very prompt arrival
Customer Service
Quality
Value
Terry and James arrived to fit our water softener on Monday. He arrived spot on time, and both he and James wore a mask throughout the process. he removed the old system we had and took this away with him. There was no mess in or out of the house. He explained how the water softener works and demonstrated, and explained the App on the phone. I would have no hesitation in recommending him again as I find his work and quality of it outstanding.
Robinson in Hertfordshire
, work completed
Recommended
Outstanding in every way
Customer Service
Quality
Value
Terry & James fitted an EcoWater water softener in an outbuilding, reconfigured my plumbing to make it simpler, and fitted an electrical socket. They were extremely polite, efficient, clean & tidy and couldn't have helped more. Good value for money from a great local business
Stephen
, work completed
Recommended
Excellent Service
Customer Service
Quality
Value
We have found that Terry has always provided excellent service, from the installation of our water softner a couple of years ago to providing salt promptly when requested and he has now disconnected our softner, which we are taking as part of our house move, in his usual efficient manner. I would have no hesitation in recommending him to anyone considering getting a water softener.
Customer in Central Bedfordshire
, work completed
Recommended
Minimax water softener
Customer Service
Quality
Value
Excellent service throughout, arrived on time, both Terry and James wearing masks. Professional and friendly, when an unexpected obstacle came up, it was dealt with swiftly and effectively without fuss. Demonstrated and explained how to use the water softener and emailed photos of the valve positions. Left the kitchen clean and tidy.
Customer in Hertfordshire
, work completed
Recommended
Excellent service...
Customer Service
Quality
Value
From the survey to the installation date, Terry and his son were totally professional with everything they did. Explaining the different systems to us, (ensuring we get the right one for our needs) to the cleanliness and thoroughness fitting the softener. Even after completion they explained in detail everything we needed to know, maybe to much for some but I like to know everything! We would definitely recommend Aqua Sensation to anyone that reads this or asks me.
Customer in Central Bedfordshire
, work completed
Recommended
Great service
Customer Service
Quality
Value
From quote to installation Terry was fantastic. Explained everything well and was very professional and never pushy. No mess left after installation. 10/10 would definitely recommend
Customer in Central Bedfordshire
, work completed
Recommended
Excellent service and work
Customer Service
Quality
Value
The process of providing advice for a replacement water softener, quotes and installation was first class. Terry was very prompt at responding to detailed questions before we decided to go ahead. The work was carried out in a most caring fashion with attention to detail. M (Hitchin)
Customer in Hertfordshire
, work completed
Recommended
Highly recommend Terry and James of Aqua Sensation
Customer Service
Quality
Value
I asked Terry to advise me on replacing my existing water conditioner (it wasn't a softener, but it was useless). Terry arrived on time to see me and advise what softener would be best suited. There was absolutely no hard selling pressure, just genuine and professional advice. The price of the work was very competitive and I am 100% pleased with the work carried out. Terry and his son James are very polite, professional and an absolute delight to find such professional tradesman cannot recommend them highly enough. The softener Terry recommend and fitted has been in for just over a week now and performing perfectly; we're very happy customers. They were thoroughly Covid-19 secure wearing all the required PPE to keep them and us safe and they cleared up afterwards so there was no evidence they had ever been.
Customer in Hertfordshire
, work completed
Recommended
Happy customer
Customer Service
Quality
Value
Terry Cobby and his son, James came and installed my water softener, nothing was too much trouble, they were very clean and tidy, respectful as I am 77, they were really top notch. Any problems and they will come and sort it out, what more can you ask for. If the salt is too heavy to lift they will come and put it in for me. Thank you Terry and James - Keep up the good work.
Miranda, Hertfordshire
, work completed
Recommended
Excellent work
Customer Service
Quality
Value
I requested that Terry replace my old existing water softener. Terry was very prompt in coming out to see and advise what softener would be best suited. There was absolutely no hard sales pressure just genuine and professional advice. The price of the work was very competitive and I am 100% pleased with the work carried out. Terry and his son are very polite, professional and an absolute delight to find such professional tradesman in this day and age. Cannot recommend highly enough.
Neil
, work completed
Recommended