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Endorsed by Which?
Aqua Sensation
Opening Hours
Today - 08:00–16:00
- Monday 08:00–16:00
- Tuesday 08:00–16:00
- Wednesday 08:00–16:00
- Thursday 08:00–16:00
- Friday 08:00–16:00
- Saturday - Closed
- Sunday - Closed
What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?
Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check
About
Here at Aqua Sensation we are a family run, local, independent supplier and installer of Water Softeners, Filter/Purified Water, Water Softener Salt and Quooker Boiling Water Taps.
We have over 35 years experience in plumbing and heating trade. After experiencing the damage of hard water and seeing the benefits of soft water, I started to install water softeners in 2001. I now only fit water softeners, filters and boiling water taps.
We are the only genuine dealers for Kinetico water softeners in our area, and authorised dealers for EcoWater and Harvey Water Softeners and work in a 30 mile radius of Letchworth. We only supply and install the major water softener brands that are reliable and have long warranty’s.
Based in Letchworth, we cover most of Hertfordshire, Bedfordshire and Cambridge. We supply and deliver water softener salt and all the prices are on our website along with various payments options.
Terry, Daniel and James Cobby
What we do
Water softener installation and maintenance
More Services
- supply and fit quooker boiling water taps
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
5.0
139 reviews
Recommended
Recommended
by 100% of customers
Sort by
Brilliant service
Customer Service
Quality
Value
Terry was absolutely fantastic; very helpful and great communication throughout the process. Delivered the softener on time and rapidly. Superb aftercare. Highly recommend!
Customer in Hertfordshire
, work completed
Recommended
Comprehensive service
Customer Service
Quality
Value
A very comprehensive approach. Terry son us the water softener and then after it was fitted he came to set it up. Easy to deal with, honest, passionate about the product and service. A really comprehensive approach and really cares that it is all done correctly. I would not hesitate to recommend Aqua Sensation.
Customer in Hertfordshire
, work completed
Recommended
Fitting a new water softener
Customer Service
Quality
Value
Contact with Terry was easy by email with prompt responses including a quotation for the work. He and James arrived on time. They took off their shoes before coming in and spread dust sheets wherever they worked. They refused the offer of tea or coffee and got straight on with removing my old, inefficient water softener and installing a new one. Terry explained how the machine worked and showed me how to install the salt and care for the machine. They were quiet, efficient and left everything clean and tidy which included removing the old machine. I have no hesitation in giving Terry and James the highest recommendation.
Customer in Hertfordshire
, work completed
Recommended
Great service - would recommend
Customer Service
Quality
Value
The team were very easy to communicate with in advance (very responsive on emails) and made everything very clear. They arrived when they said they would, it took as long as they promised and they left everything neat and tidy. No surprises on the invoice, quiet when working (which was handy as we were working at home). New tap and softener nicely fitted.
Customer in Hertfordshire
, work completed
Recommended
5* Plus Service
Customer Service
Quality
Value
We recently had the evolution 200 Water Softener fitted by Terry and James and the service we received from initial contact to the job being complete was 5*plus. There was no hard selling involved, the mechanics of the equipment and fitting was explained clearly along with options, literature and written quotes. On the date of fitting they arrived at the time agreed, all flooring was covered with protective sheets and on completion the only evidence of them having being there was if we opened the cupboard where the unit had been installed. Terry explained the unit settings and how to monitor it going forward. We are extremely pleased with the water softener, we only wish we had fitted it sooner. it has made a tremendous difference in our home.We would highly recommend Terry and James. A job very well done.
Customer in Hertfordshire
, work completed
Recommended
Very good work & helpful
Customer Service
Quality
Value
Terry and James were excellent from the moment they arrived to complete a survey to install a water softener. They were very helpful to our needs and with there recommendations to complete the job. They worked nonstop to complete the installation in a very clean atmosphere with the use of dust sheets etc. They gave complete instructions to the operation of the water softener and Terry did another small job for me that I had waited for another tradesman to do for two months.
Customer in Hertfordshire
, work completed
Recommended
Water softener
Customer Service
Quality
Value
So pleased to have had this team referred to us. Amazing service, fast, clean, friendly professional. Arrived on time, no stopping for tea or coffee, worked constantly. James made a fantastic job with the pipe work in a very confined space, tidy clean and aesthetically pleasing. Terry took the time to go through all the information that I needed to know and gave me the security of knowing that their support was there 24/7. He was totally right as well, what a difference already in just a couple of days. One of the best choices we have made getting a water softener, second only to choosing Terry and James to fit it. We would highly recommend Terry and James and wouldn’t hesitate to use them again.
Customer in Hertfordshire
, work completed
Recommended
Water softener installation.
Customer Service
Quality
Value
Great work carried out by James and Terry, Excellent service from quote to installation. I will recommend aqua sensation to family and friends. Thanks James and Terry.
Customer in Hertfordshire
, work completed
Recommended
A pleasure to find such genuine tradesmen, a true rarity.
Customer Service
Quality
Value
Had a new water softener installed by Aqua Sensation. Right from quotation to installation absolutely no fault what so ever. They genuinely took pride in their work and ensured perfection to the "t". Living in a flat on the third floor, there was a lot of heavy lifting and carrying involved. Yet there was not a single moan or groan. And further, there were no expectations of cups of tea etc. They worked straight through the installation without a break with a smile. An absolute gem of a team. I would unhesitatingly encourage their services.
Yatin in Hertfordshire
, work completed
Recommended
If anybody is thinking of getting a water softener then you have found the right people, right here.
Customer Service
Quality
Value
From our first enquiry and the survey, Terry and his son James made us feel confident that we had found the right ones to fit a water softener in our new home. Everything they did was very clean and tidy,covering the floor with dust sheets and not making any mess at all. They got straight on with the job and worked until everything was finished. We got a clean, tidy,perfect job, and a first class water softener, and would recommend them 100%.Thank you Terry and James from a very satisfied customer.
Customer in Hertfordshire
, work completed
Recommended