Aqua Sensation

Terry and James replaced our old water softener in about an hour. They were prompt and efficient. Answered my questions and explained the process easily. Thoroughly recommend them, good workmanship and cleaned up afterwards. Very happy with the new EcoWater 200 softener highly efficient, simple to control and easy to recharge. Excellent all round, I would recommend them to anyone who wants a job well!

We were recommended by our neighbour of Terry and his company and had the pleasure of working with him and his son James who absolutely exceeded our expectations. They have been thoroughly professional and incredibly patient, ensuring we understood every aspect of the water softening and filtering systems, paying special attention to our health requirements. Terry’s recommendations were tailored perfectly to our needs and the installation process was handled with utmost precision and care. What truly set Terry apart was his kindness. Noticing an issue with our cylinder, he even offered a quick fix which have saved us a fortune to find a replacement. This gesture was greatly appreciated and speaks volumes about his commitment to helping others. We wholeheartedly recommend Terry and his company to anyone in need of a water softener/filtering system. His blend of expertise, professionalism, and genuine care for his clients is a rare find in today's world. Trusting him with your water softening needs is a decision you won't regret. 出色的的软水和过滤系统 我们的邻居向我们推荐了Terry 和他的公司，所以我们有幸得以与Terry及其儿子James合作。他们的表现完全超出了我们的预期。他们非常专业和耐心，确保我们理解软水和过滤系统的每一个方面，而且帮助我们选择符合我们健康需求的系统。Terry的方案完美的满足了我们的需求，安装过程也非常细致。 Terry人非常善良，也非常愿意帮助人。他听说我们因为供热水系统有问题想更换锅炉，他帮助我们检查并提供了一个快速修复的方法，这为我们节省了一大笔更换费用。我们非常感激他的帮助。 所以我们非常推荐Terry及其公司给任何需要安装软水/过滤系统的用户。

I am writing this review almost after 5 months, as I wanted to test and confirm the changes I experienced in the water quality. We got a visit from Terry, where he explained to us the different options and sent us his quotes. He is an expert in this field. We got an appointment within the next 2 weeks for the installation. Terry and his son installed Kinetico water softener in our home, and they did an excellent job. It was fully fitted and incorporated in our plumbing, and they did a very clean job. No rubbish left behind. Also, quite efficient as both me and my partner were working from home and we were undisturbed. Also, the water quality has definitely improved with almost no limescales and the softener works quite efficiently without electricity. I would highly recommend Aqua Sensations. Worth every penny.

Quooker hot tap and full house water softener system install. Fantastic service from Terry and his son. Neat and tidy installation with top quality workmanship. Will thoroughly recommend them. Great work. Completed 14/12/2023 Andy L.

I really can’t say enough about the outstanding service we received from Terry at AquaSensation. From the initial email exchanges, the first in-person site assessment and consult, and then speedy scheduling and really professional installation. We are incredibly happy with our new water softener. It really makes a massive difference to the quality of our life not having to deal with the hard water of the Hertfordshire area. I can’t recommend Terry enough. What a pleasure to deal with such an honorable tradesman, taking a real pride in his work.

The sales process was no pressure, very friendly. The price quoted very fair, the appointment was kept, arrived on time. Took shoes off without needing to be asked. Work carried out professionally, cleanly and quickly. I would highly recommend these guys.

If you want a company that will answer your initial enquiry, visit on the day and time they arrange to and provide a quote within hours - Terry will absolutely do that. He’ll then arrange a time and date for the work to be carried out and again, arrive on the dot. The work completed here is brilliant, no drama with the pipe work, all brilliantly checked and neatened up and we have a fantastic water softener, which after two days was having an impact. Invoicing and payment also a piece of cake to do. The guys really are a rare bread of installer/business. It’s shame they don’t do more in the way of home improvements - what a joy that would be (they’d probably be here all year round). Keep doing what you’re doing - you do it sooooo well ! Thanks guys ! Karen S

Terry supplied and fitted a new water softener - he even kindly came round at very short notice the week before to attend to the old one which had suddenly developed significant issues and needed disconnecting immediately. Terry was very polite, arrived on time with his colleague and they both focused on getting the job done. They keep me informed and showed me the end result, ensuring I understood all aspects of what had been done and what I needed to do going forward. They also cleaned up everything, there was nothing left for me to do! I cannot recommend this company highly enough. Reliable, polite, trustworthy and generally great to deal with. The job was done well and at a competitive price. This is a company which really understands the meaning of customer service. Thank you!

Our water softener of 23 years stopped working and I contacted the company asking about repairs. Dan recommended we consider a new softener and we agreed. Just over a week later our new softener was installed. Having been without one for about 2 months we were starting to notice a big difference in the house. We are very pleased with our new unit following a very professional installation.

Terry and his son James of Aqua Sensation installed water softener and filter for me. They are always on time of every visit. Their work is tidy and clean. They have excellent work attitude, very helpful and giving good advice. Highly recommended!