Aqua Sensation

I really can’t say enough about the outstanding service we received from Terry at AquaSensation. From the initial email exchanges, the first in-person site assessment and consult, and then speedy scheduling and really professional installation. We are incredibly happy with our new water softener. It really makes a massive difference to the quality of our life not having to deal with the hard water of the Hertfordshire area. I can’t recommend Terry enough. What a pleasure to deal with such an honorable tradesman, taking a real pride in his work.

The sales process was no pressure, very friendly. The price quoted very fair, the appointment was kept, arrived on time. Took shoes off without needing to be asked. Work carried out professionally, cleanly and quickly. I would highly recommend these guys.

If you want a company that will answer your initial enquiry, visit on the day and time they arrange to and provide a quote within hours - Terry will absolutely do that. He’ll then arrange a time and date for the work to be carried out and again, arrive on the dot. The work completed here is brilliant, no drama with the pipe work, all brilliantly checked and neatened up and we have a fantastic water softener, which after two days was having an impact. Invoicing and payment also a piece of cake to do. The guys really are a rare bread of installer/business. It’s shame they don’t do more in the way of home improvements - what a joy that would be (they’d probably be here all year round). Keep doing what you’re doing - you do it sooooo well ! Thanks guys ! Karen S

Terry supplied and fitted a new water softener - he even kindly came round at very short notice the week before to attend to the old one which had suddenly developed significant issues and needed disconnecting immediately. Terry was very polite, arrived on time with his colleague and they both focused on getting the job done. They keep me informed and showed me the end result, ensuring I understood all aspects of what had been done and what I needed to do going forward. They also cleaned up everything, there was nothing left for me to do! I cannot recommend this company highly enough. Reliable, polite, trustworthy and generally great to deal with. The job was done well and at a competitive price. This is a company which really understands the meaning of customer service. Thank you!

Our water softener of 23 years stopped working and I contacted the company asking about repairs. Dan recommended we consider a new softener and we agreed. Just over a week later our new softener was installed. Having been without one for about 2 months we were starting to notice a big difference in the house. We are very pleased with our new unit following a very professional installation.

Terry and his son James of Aqua Sensation installed water softener and filter for me. They are always on time of every visit. Their work is tidy and clean. They have excellent work attitude, very helpful and giving good advice. Highly recommended!

We had Terry round for a home survey when we moved into our New Build and he was really knowledgeable about our house style and the needs we would have for a water softener. He made it really simple and straightforward and got a quote over to us quickly. We booked him in and they arrived promptly at the time stated for fitting. They were fast, clean and tidy and talked me through everything they’d done and how best to maintain our system. We will absolutely be recommending Terry and his team to our neighbours, especially in our hard water area they’re a godsend! Salt blocks are also competitively priced so we will be ordering through Aqua Sensation.

I struggled to find a company that could supply and fit a Kinetico water softener and Quooker tap without subcontracting out the fitting element. The two products I wanted were expensive, and I wanted to avoid having to mess around finding fitters and possibly ending up with no one organisation accepting overall responsibility for my job. Eventually, I found Aqua Sensation, a family-run company that, from the initial conversation, gave me a lot of confidence. At our survey meeting, Terry explained everything clearly; he was honest and balanced with his advice and demonstrated real professionalism and care. Terry went even further on the day of fitting by showing complete respect for our property; his work was precise, clean and efficient. These days, when customer service has generally dropped to an all-time low, it's great to find a company like Aqua Sensation that take pride in what they do and provides excellence in all areas of their business. It's obvious that Aqua Sensation goes to a lot of effort in running an efficient, effective, honest, transparent company that delivers on promises and on that all-important 'personal touch' that provides confidence to the client. I can wholeheartedly recommend Terry and his team at Aqua Sensation.

Terry and his son came to fit a water softener in our kitchen. Being our first softener, Terry came to do a survey first and gave us lots of information to make a decision. On the day of installation they were prompt, tidy and considerate. The space we were using for the installation was exceptionally tight, and required them to move around some plumbing and cut into units. But they did everything to a high standard and very efficiently. I’d happily recommend Aqua Sensation to anyone looking for a similar service, and would definitely use them again.

Tom delivered his service in a very professional, seamless and flawless manner. We are really pleased and lucky to have him. Highly recommended!