Endorsed by Which?

Aqua Sensation

5.0

135 Reviews

Opening Hours
Today - 08:00–16:00
  • Monday 08:00–16:00
  • Tuesday 08:00–16:00
  • Wednesday 08:00–16:00
  • Thursday 08:00–16:00
  • Friday 08:00–16:00
  • Saturday - Closed
  • Sunday - Closed

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

Here at Aqua Sensation we are a family run, local, independent supplier and installer of Water Softeners, Filter/Purified Water, Water Softener Salt and Quooker Boiling Water Taps.

We have over 35 years experience in plumbing and heating trade. After experiencing the damage of hard water and seeing the benefits of soft water, I started to install water softeners in 2001. I now only fit water softeners, filters and boiling water taps.

We are the only genuine dealers for Kinetico water softeners in our area, and authorised dealers for EcoWater and Harvey Water Softeners and work in a 30 mile radius of Letchworth. We only supply and install the major water softener brands that are reliable and have long warranty’s.

Based in Letchworth, we cover most of Hertfordshire, Bedfordshire and Cambridge. We supply and deliver water softener salt and all the prices are on our website along with various payments options.

Terry, Daniel and James Cobby

What we do

  • Water softener installation and maintenance

  • More Services

    • supply and fit quooker boiling water taps

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

5.0
135 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Replacement Water Softener Supply and Installation
Customer Service
Quality
Value
Excellent service from beginning to end. Efficient booking systems, very easy to deal with. Quick, painless and clean installation. Highly recommended.
Customer in Hertfordshire Posted on 16/02/2023 , work completed 16/02/2023
Brilliant service and fantastic product
Customer Service
Quality
Value
5 stars to Terry and his team at Aqua Sensation. We're so pleased with our new water softener. From the initial survey and getting the quote, Terry has been very professional, giving great advice for which products would work best for our home. On the day of installation, the team turned up on time and worked professionally until the job was complete. Our new softener has worked so well since and we do not have any limescale build up on taps or shower screens (3 months on). I would highly recommend them :-)
Customer in Hertfordshire Posted on 07/02/2023 , work completed 16/11/2022
Look no further if you want a professional service through and through
Customer Service
Quality
Value
Terry and James are both kind, patient and meticulous at their work. You can tell they know their stuff and are proud of what they do, and they should as they are excellent. They have attention to detail and go the extra mile. The house is as clean as it was before they arrived. First class service, they have set the bar really high for the next tradesman!!
Customer in Cambridgeshire Posted on 03/02/2023 , work completed 03/02/2023
Excellent work
Customer Service
Quality
Value
Terry and his son did a fantastic job installing our water softener. The installation looks very clean and well done, an excellent work. They also were very patient in answering all my questions about the system. The work was completed in a couple hours and everything was left clean and organised at the end. Just perfect. Thank you both for the great service!
Customer in Cambridgeshire Posted on 30/12/2022 , work completed 19/12/2022
Aqua Sensation
Customer Service
Quality
Value
Terry and his son are neat, tidy, clean and professional. They are super helpful and went above and beyond to add a new stopcock to my kitchen as the old one was difficult to get to quickly. I would absolutely recommend them.
Customer in Hertfordshire Posted on 24/12/2022 , work completed 22/11/2022
Consummate Professionals
Customer Service
Quality
Value
This is the third time we've used Aqua Sensation to install a water softener/purifier. Terry and James backed up by Daniel in the office are a first class team. They are punctual. Meticulous in their workmanship. There's zero evidence that they were ever on site, save for the fact that we have lovely softened/purified water. We wouldn't go any where else and we are delighted to endorse Team Aqua Sensation. Absolutely first class. Oh, they're also jolly nice chaps!
Customer in Hertfordshire Posted on 22/12/2022 , work completed 03/11/2022
A Job Well Done!
Customer Service
Quality
Value
Excellent service from initial phone call, through home visit to installation of the water softener. I recommend Aqua Sensation wholeheartedly. They were punctual, efficient, helpful and tidy.
Customer in Hertfordshire Posted on 10/10/2022 , work completed 06/10/2022
If you're looking for a water softener, don't look anywhere else
Customer Service
Quality
Value
The limescale build-up in my home was starting to become problematic, so I began exploring the benefits of getting a water softener for my home. In doing so, I received quotes from many businesses in my local area, all for comparable installations. Of all the quotes, Aqua Sensation's was by far the best value, and included the latest technology in the world of water softeners. Terry and his son James not only finished the installation in just over 2 hours, they did so in a professional manner and to an exceptional standard. They even fitted my own tap and fixed my wonky cupboard at no additional cost. I think the consistent 5* reviews across the internet speak for themselves, which is nothing less than deserved for Terry and James. I would highly recommend you use Aqua Sensation if you're considering getting a water softener.
(your username) Posted on 01/09/2022 , work completed 01/09/2022
Great advice and service
Customer Service
Quality
Value
We called Aqua Sensation to install a Quooker boiling water tap and even though we didn't think we could have a water softener due to our existing plumbing, Terry was able to think outside the box to come up with a solution. Terry certainly knows his products and was able to provide detailed advice of the pro's and con's of each and there was definitely no hard sell involved. All of the work was carried out exactly as planned and everything works perfectly. Highly recommended
Lee in Central Bedfordshire Posted on 08/08/2022 , work completed 04/07/2022
Very efficient service
Customer Service
Quality
Value
I contacted Terry at Aqua Sensations to arrange a survey and price quote to have a water softener system installed in our home. One of the reasons I chose this company was from reviews I had read and also as I live in Stotfold, I wanted to use a locally based company. Terry attended to carry out a survey and told me what the options were and explained the work that would have to be done and explained to us the benefits of having the system installed. There was no hard sell at all. He said it would involve some pipework under the sink and some drilling and would not disrupt us. I later got an email with the quote and I contacted Terry to go ahead with the work. He gave me dates and times that I could choose for the work to be done which was carried out on 02/08/22. On the day Terry attended with his son to install the system. Terry explained again what they would be doing and after completion showed me how to download the app on my Iphone to make the system work. He then showed me what they had done and what all the pipework etc was for. There was not a lot of pipework involved and what there was neat and tidy. Minimal mess and a very clean job. More than happy to recommend Aqua Sensation. Best decision I have made in using his company.
Customer in Central Bedfordshire Posted on 04/08/2022 , work completed 02/08/2022