Aqua Sensation

Excellent service from Aqua Sensation. A prompt and courteous response to our query and we were kept informed by telephone of their expected arrival to fit a new water softener. The work was carried out efficiently, with all necessary explanation about the equipment. Everything was cleared up afterwards, including removal of the old equipment.

Having just moved to a new build house, and living in a hard water area, we decided to install a water softener straight away. We contacted Aqua Sensations. They came out the next day to assess our requirements and provide a quotation. Their approach was thoroughly professional throughout the process. They explained everything we needed to know fully and in plain language. Their Covid precautions were exemplary. The Minimax Innova was recommended and a detailed quote emailed within the hour. On installation day they arrived on time and completed the job in 2.5 hours. They did a very neat job and left our utility room spotless. Full instructions were provided, including advice to change the detergent settings on our washing machine and dishwasher. We were very impressed with their service throughout, providing a quality and personal service, and have no hesitation in recommending their services.

Very smooth process, Covid conscious, did a great job and explained everything to me well that I’d need to know. Coming out to the property for a free quote prior to installation was also a fantastic option.

Terry visited to understand my requirements and produce a quotation. He was knowledgeable, honest and experienced, and wasn’t a salesman - there was no pressure to decide or sign up. The installation was very professional. Surfaces were protected, the installation was neat and tidy and he fully cleared up afterwards. Before leaving he ran through how to use the product, set it up fully and talked about servicing and consumables. Overall, excellent service.

These guys are brilliant water softener installed, Terry came around to check how our current model was going and give us advice on options. Our softener was on its last legs, we decided to upgrade using simple straightforward advice from Terry. The price was fair and we were happy with the choice of machine and what it would do for us. The installation was very smooth they put dust sheets down and were friendly, professional and efficient in everything they did. The team took the time to show us how the softener worked and how to get the best operation. Both my wife and I really pleased with the boys from Aqua Sensation and the model they have installed for us. We have been able to tell the difference almost immediately. We would thoroughly recommend, Terry & James thank you.

Terry came around to do a quote, offering different options. Quote came back same day. Booked install in a couple of weeks. Turned up on time, did a great job. Fab review of product and clean and tidy installation. Very pleased with all aspects

Came out at weekend to resolve a problem with an existing old softener and did not charge for this service. Gave excellent advice on a replacement which was installed within two weeks of quoting. Installed very efficiently despite unexpected problems arising along the way, for which they refused to make any extra charge. Efficient handover and left the site clean and tidy.

Terry came and gave us a free survey & emailed our quotation. His COVID-19 practices were excellent and the information he gave during the survey enabled us to make an informed decision on whether or not to install a water softener system. Again on the day of installation, Terry & his son James practiced safe working and the work was carried out quickly, cleanly and to a very high standard. James’ neat plumbing was admired by husband so a shout out to him for his great work. We couldn’t recommend Aqua Sensations enough!

We first met Terry when he came provide a quote for water softening. He was very patient with us and explained things clearly. He is friendly and kind. Then once we agreed to go ahead with the work, he arrived as agreed on time, with his son to support. They were both very professional, efficient and again explained the process to us what we needed to do in the future. I have already recommended this company to our family and friends. Really good service delivered by good genuine people.

I have used Aqua Sensation a few time now and they have always given great customer service really helpful, highly recommended.