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Endorsed by Which?
Aqua Sensation
Opening Hours
Today - 08:00–16:00
- Monday 08:00–16:00
- Tuesday 08:00–16:00
- Wednesday 08:00–16:00
- Thursday 08:00–16:00
- Friday 08:00–16:00
- Saturday - Closed
- Sunday - Closed
What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?
Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check
About
Here at Aqua Sensation we are a family run, local, independent supplier and installer of Water Softeners, Filter/Purified Water, Water Softener Salt and Quooker Boiling Water Taps.
We have over 35 years experience in plumbing and heating trade. After experiencing the damage of hard water and seeing the benefits of soft water, I started to install water softeners in 2001. I now only fit water softeners, filters and boiling water taps.
We are the only genuine dealers for Kinetico water softeners in our area, and authorised dealers for EcoWater and Harvey Water Softeners and work in a 30 mile radius of Letchworth. We only supply and install the major water softener brands that are reliable and have long warranty’s.
Based in Letchworth, we cover most of Hertfordshire, Bedfordshire and Cambridge. We supply and deliver water softener salt and all the prices are on our website along with various payments options.
Terry, Daniel and James Cobby
What we do
Water softener installation and maintenance
More Services
- supply and fit quooker boiling water taps
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
5.0
139 reviews
Recommended
Recommended
by 100% of customers
Sort by
Installation of water softener
Customer Service
Quality
Value
On first calling to give a quotation, at my request, all relevant information was given including where the machine could be installed. On day of fitting the owner (Terry) and his son of this family business arrived on time, took their shoes off and put dust sheets down to protect carpets etc. The water softener was duly installed and the copper pipe work was very neat and tidy. Having started my working life as a toolmaker I take some impressing on the practical side of things. Every thing was explained in detail after installation including instruction and help in downloading the Harvey app which tells me when I need to replace the salt. The owner of the business (Terry) has a particularly pleasant personality and excellent at explains things. The cost of the softener and fitting was very acceptable.
Customer in Hertfordshire
, work completed
Recommended
Professional and polite service
Customer Service
Quality
Value
We had a quooker tap and a water softener system installed by this family run business. Customer service was excellent and efficient throughout. The installation itself was quick and the installers tidied up after themselves very well. At all times they were polite and professional and were enthusiastic and passionate about the products. Communication was at all times methodical and exemplary, from timelines for installation, sending out other information to us via emails and texts, and making themselves available to discuss the products and answer any queries. This included a visit to their warehouse to see the products and sample filtered and unfiltered water. I would definitely recommend this trader. A pleasure to do business with.
Customer in Hertfordshire
, work completed
Recommended
Excellent Family run company
Customer Service
Quality
Value
I could not fault this company and would definitely recommend them, from my initial phone call to the fitting of our water softener, the service was excellent. They were very punctual, clean and tidy, you wouldn't even know they had been in the house and we are so pleased with our water softener and noticed a difference straight away. Thank you Aqua Sensation for a brilliant service.
Customer in Central Bedfordshire
, work completed
Recommended
A very happy customer!
Customer Service
Quality
Value
Very happy with the good job done by Terry and son Daniel. Punctual, polite, informative at all times and attention to detail. 100% recommended!
Customer in Hertfordshire
, work completed
Recommended
New Water Softener
Customer Service
Quality
Value
Excellent service from Aqua Sensation. A prompt and courteous response to our query and we were kept informed by telephone of their expected arrival to fit a new water softener. The work was carried out efficiently, with all necessary explanation about the equipment. Everything was cleared up afterwards, including removal of the old equipment.
Customer in Hertfordshire
, work completed
Recommended
Purchase of Minimax Innova water softener
Having just moved to a new build house, and living in a hard water area, we decided to install a water softener straight away. We contacted Aqua Sensations. They came out the next day to assess our requirements and provide a quotation. Their approach was thoroughly professional throughout the process. They explained everything we needed to know fully and in plain language. Their Covid precautions were exemplary. The Minimax Innova was recommended and a detailed quote emailed within the hour. On installation day they arrived on time and completed the job in 2.5 hours. They did a very neat job and left our utility room spotless. Full instructions were provided, including advice to change the detergent settings on our washing machine and dishwasher. We were very impressed with their service throughout, providing a quality and personal service, and have no hesitation in recommending their services.
Customer in Central Bedfordshire
(Reviewer did not use service)
Recommended
Great job done, brilliant service
Customer Service
Quality
Value
Very smooth process, Covid conscious, did a great job and explained everything to me well that I’d need to know. Coming out to the property for a free quote prior to installation was also a fantastic option.
Customer in Hertfordshire
, work completed
Recommended
Excellent experience
Customer Service
Quality
Value
Terry visited to understand my requirements and produce a quotation. He was knowledgeable, honest and experienced, and wasn’t a salesman - there was no pressure to decide or sign up. The installation was very professional. Surfaces were protected, the installation was neat and tidy and he fully cleared up afterwards. Before leaving he ran through how to use the product, set it up fully and talked about servicing and consumables. Overall, excellent service.
Customer in Essex
, work completed
Recommended
Quality Professional Installers
Customer Service
Quality
Value
These guys are brilliant water softener installed, Terry came around to check how our current model was going and give us advice on options. Our softener was on its last legs, we decided to upgrade using simple straightforward advice from Terry. The price was fair and we were happy with the choice of machine and what it would do for us. The installation was very smooth they put dust sheets down and were friendly, professional and efficient in everything they did. The team took the time to show us how the softener worked and how to get the best operation. Both my wife and I really pleased with the boys from Aqua Sensation and the model they have installed for us. We have been able to tell the difference almost immediately. We would thoroughly recommend, Terry & James thank you.
Customer in Hertfordshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Terry came around to do a quote, offering different options. Quote came back same day. Booked install in a couple of weeks. Turned up on time, did a great job. Fab review of product and clean and tidy installation. Very pleased with all aspects
Jayne in Hertfordshire
, work completed
Recommended