/
Endorsed by Which?
Aqua Sensation
Opening Hours
Today - 08:00–16:00
- Monday 08:00–16:00
- Tuesday 08:00–16:00
- Wednesday 08:00–16:00
- Thursday 08:00–16:00
- Friday 08:00–16:00
- Saturday - Closed
- Sunday - Closed
What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?
Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check
About
Here at Aqua Sensation we are a family run, local, independent supplier and installer of Water Softeners, Filter/Purified Water, Water Softener Salt and Quooker Boiling Water Taps.
We have over 35 years experience in plumbing and heating trade. After experiencing the damage of hard water and seeing the benefits of soft water, I started to install water softeners in 2001. I now only fit water softeners, filters and boiling water taps.
We are the only genuine dealers for Kinetico water softeners in our area, and authorised dealers for EcoWater and Harvey Water Softeners and work in a 30 mile radius of Letchworth. We only supply and install the major water softener brands that are reliable and have long warranty’s.
Based in Letchworth, we cover most of Hertfordshire, Bedfordshire and Cambridge. We supply and deliver water softener salt and all the prices are on our website along with various payments options.
Terry, Daniel and James Cobby
What we do
Water softener installation and maintenance
More Services
- supply and fit quooker boiling water taps
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
138 reviews
Recommended
Recommended
by 100% of customers
Sort by
Excellent Family run company
Customer Service
Quality
Value
I could not fault this company and would definitely recommend them, from my initial phone call to the fitting of our water softener, the service was excellent. They were very punctual, clean and tidy, you wouldn't even know they had been in the house and we are so pleased with our water softener and noticed a difference straight away. Thank you Aqua Sensation for a brilliant service.
Customer in Central Bedfordshire
, work completed
Recommended
A very happy customer!
Customer Service
Quality
Value
Very happy with the good job done by Terry and son Daniel. Punctual, polite, informative at all times and attention to detail. 100% recommended!
Customer in Hertfordshire
, work completed
Recommended
New Water Softener
Customer Service
Quality
Value
Excellent service from Aqua Sensation. A prompt and courteous response to our query and we were kept informed by telephone of their expected arrival to fit a new water softener. The work was carried out efficiently, with all necessary explanation about the equipment. Everything was cleared up afterwards, including removal of the old equipment.
Customer in Hertfordshire
, work completed
Recommended
Purchase of Minimax Innova water softener
Having just moved to a new build house, and living in a hard water area, we decided to install a water softener straight away. We contacted Aqua Sensations. They came out the next day to assess our requirements and provide a quotation. Their approach was thoroughly professional throughout the process. They explained everything we needed to know fully and in plain language. Their Covid precautions were exemplary. The Minimax Innova was recommended and a detailed quote emailed within the hour. On installation day they arrived on time and completed the job in 2.5 hours. They did a very neat job and left our utility room spotless. Full instructions were provided, including advice to change the detergent settings on our washing machine and dishwasher. We were very impressed with their service throughout, providing a quality and personal service, and have no hesitation in recommending their services.
Customer in Central Bedfordshire
(Reviewer did not use service)
Recommended
Great job done, brilliant service
Customer Service
Quality
Value
Very smooth process, Covid conscious, did a great job and explained everything to me well that I’d need to know. Coming out to the property for a free quote prior to installation was also a fantastic option.
Customer in Hertfordshire
, work completed
Recommended
Excellent experience
Customer Service
Quality
Value
Terry visited to understand my requirements and produce a quotation. He was knowledgeable, honest and experienced, and wasn’t a salesman - there was no pressure to decide or sign up. The installation was very professional. Surfaces were protected, the installation was neat and tidy and he fully cleared up afterwards. Before leaving he ran through how to use the product, set it up fully and talked about servicing and consumables. Overall, excellent service.
Customer in Essex
, work completed
Recommended
Quality Professional Installers
Customer Service
Quality
Value
These guys are brilliant water softener installed, Terry came around to check how our current model was going and give us advice on options. Our softener was on its last legs, we decided to upgrade using simple straightforward advice from Terry. The price was fair and we were happy with the choice of machine and what it would do for us. The installation was very smooth they put dust sheets down and were friendly, professional and efficient in everything they did. The team took the time to show us how the softener worked and how to get the best operation. Both my wife and I really pleased with the boys from Aqua Sensation and the model they have installed for us. We have been able to tell the difference almost immediately. We would thoroughly recommend, Terry & James thank you.
Customer in Hertfordshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Terry came around to do a quote, offering different options. Quote came back same day. Booked install in a couple of weeks. Turned up on time, did a great job. Fab review of product and clean and tidy installation. Very pleased with all aspects
Jayne in Hertfordshire
, work completed
Recommended
Installation of a water softener
Customer Service
Quality
Value
Came out at weekend to resolve a problem with an existing old softener and did not charge for this service. Gave excellent advice on a replacement which was installed within two weeks of quoting. Installed very efficiently despite unexpected problems arising along the way, for which they refused to make any extra charge. Efficient handover and left the site clean and tidy.
Customer in Central Bedfordshire
, work completed
Recommended
Absolutely Superb Service
Customer Service
Quality
Value
Terry came and gave us a free survey & emailed our quotation. His COVID-19 practices were excellent and the information he gave during the survey enabled us to make an informed decision on whether or not to install a water softener system. Again on the day of installation, Terry & his son James practiced safe working and the work was carried out quickly, cleanly and to a very high standard. James’ neat plumbing was admired by husband so a shout out to him for his great work. We couldn’t recommend Aqua Sensations enough!
Sarah in Hertfordshire
, work completed
Recommended