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Endorsed by Which?
Aqua Sensation
Opening Hours
Today - 08:00–16:00
- Monday 08:00–16:00
- Tuesday 08:00–16:00
- Wednesday 08:00–16:00
- Thursday 08:00–16:00
- Friday 08:00–16:00
- Saturday - Closed
- Sunday - Closed
What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?
Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check
About
Here at Aqua Sensation we are a family run, local, independent supplier and installer of Water Softeners, Filter/Purified Water, Water Softener Salt and Quooker Boiling Water Taps.
We have over 35 years experience in plumbing and heating trade. After experiencing the damage of hard water and seeing the benefits of soft water, I started to install water softeners in 2001. I now only fit water softeners, filters and boiling water taps.
We are the only genuine dealers for Kinetico water softeners in our area, and authorised dealers for EcoWater and Harvey Water Softeners and work in a 30 mile radius of Letchworth. We only supply and install the major water softener brands that are reliable and have long warranty’s.
Based in Letchworth, we cover most of Hertfordshire, Bedfordshire and Cambridge. We supply and deliver water softener salt and all the prices are on our website along with various payments options.
Terry, Daniel and James Cobby
What we do
Water softener installation and maintenance
More Services
- supply and fit quooker boiling water taps
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
5.0
138 reviews
Recommended
Recommended
by 100% of customers
Sort by
Efficient and Professional
Customer Service
Quality
Value
We first met Terry when he came provide a quote for water softening. He was very patient with us and explained things clearly. He is friendly and kind. Then once we agreed to go ahead with the work, he arrived as agreed on time, with his son to support. They were both very professional, efficient and again explained the process to us what we needed to do in the future. I have already recommended this company to our family and friends. Really good service delivered by good genuine people.
Customer in Central Bedfordshire
, work completed
Recommended
Great Customer Service
Customer Service
Quality
Value
I have used Aqua Sensation a few time now and they have always given great customer service really helpful, highly recommended.
Sean in Hertfordshire
, work completed
Recommended
Aqua sensation - Efficient reliable and friendly
Customer Service
Quality
Value
We recently moved to a new apartment and managed to organise, by email, the fitting of a Quooker tap for the week after we arrived. After installation, as planned, Terry advised on the correct type of water softener for our needs, which has just been installed Both times installation was carried out quickly, neatly and at the time arranged. It has been a pleasure to do business with such a friendly and efficient business. To be recommended.
Carole in Hertfordshire
, work completed
Recommended
Good work and nice to deal with
Customer Service
Quality
Value
Terry was recommended to me by a friend who had a softener installed and was very impressed. I contacted Terry a few months later and throughout the process of visiting, specifying a softener, answering questions, install, etc. it was all handled brilliantly. I was very pleased with the quality of the work, all neat and tidy. Terry was very informative and happy to answer questions along the way. Handover of the unit after install was also excellent, leaving us very confident in how it works and general maintenance needs. Terry was also friendly to deal with and we had good communication over email/phone as everything got booked in and sorted out. Would very much recommend.
Ben in Cambridgeshire
, work completed
Recommended
Efficient and honest
Customer Service
Quality
Value
We recently moved into a new build house and wanted to fit a water softener as we’d had one in our last house. Being in a different area I looked around online and got 3 companies to quote, one of which was Aqua Sensation. From the moment Terry came round to quote he was efficient, asking us what our needs were and tailoring his advice to that rather than trying to sell us something we didn’t need. After researching the options he had given us and accepting the quote he provided, it really was plain sailing. A date was agreed for the installation and having estimated 4-5 hours for the fitting it was all done in just over 3 hours, with a minimum of noise and disruption. Excellent service, clean and tidy working, and him and and his son are nice people to have working in your property too. Highly recommended.
Steve in Central Bedfordshire
, work completed
Recommended
Brilliant Service
Customer Service
Quality
Value
Excellent service received from when I made the enquiry, to prompt survey visit and quote options received the same day, to answering a few questions we had forgotten to ask at that time. Terry and James on install day were so professional, they were on time, their work was neat and their Covid safety measures were second to none. Terry explained how everything worked and left us with a folder pack too. This has been by far the best professional team we had in our home.
Marcia in Cambridgeshire
, work completed
Recommended
Professional Installation
Customer Service
Quality
Value
We contacted Aqua Sensation to install a new water softener as our old one was beyond economical repair. The work was carried out at an agreed time and budget. We were impressed by the professionalism of this company. Everything was kept clean and all rubbish removed at the end of the job. Terry explained how the softener worked and what we could expect in the way of future salt supplies and service if required. All COVID precautions were taken. We would not hesitate in recommending this company.
David in Hertfordshire
, work completed
Recommended
Replacement of a water softener
Customer Service
Quality
Value
We had a water softener for twenty-six years, never serviced but still worked every day. However a clip on one of the flexible hose connection to the main water valve had corroded and on examining it broke off forcing the hose off, which resulted in mains water bursting out into the kitchen. Once securing it with a hose clip we decided we required the services of a competent water softener and plumbing company. Aqua Sensations were quick to respond, and during our discussions decided to replace the water softener with an up to date model and importantly they re-routed and replaced the mains feed and valves as well as fitting a new mains stop valve. Excellent company to deal with professional standards employed at every stage of the work carried out, including thorough Covid practices.
Customer in Hertfordshire
, work completed
Recommended
Outstanding professionalism
Customer Service
Quality
Value
Terry came round to talk us through the various systems we could have. A very polite and informed distributor who obviously takes pride in his work. He sent over 3 quotes as promised. We selected the system & an appointment was made for a 9am start. Terry & James arrived punctually on the day & got on with their work immediately. When it was completed I was taken through the process of how the system works. Due to poor wifi signal in my new property they could not connect the system to "talk" to my phone. Terry suggested I call him as soon as the wifi was fixed. They came back within 24 hours of my phone call to connect & talked me through the various options on the app. This is without doubt the most professional company I have ever come across & I would not hesitate to recommend this family business.
Customer in Central Bedfordshire
, work completed
Recommended
Absolutely fantastic
Customer Service
Quality
Value
I came to Terry at Aqua Sensations after reading his highly recommended reviews. Terry and his son arrived promptly and prepared this morning for my eagerly anticipated water softener installation. Terry goes above and beyond to ensure his work is to the highest standard, very considerate and respectful. The installation was completed efficiently and everything was explained thoroughly. From initial the consultation to after sales, their service can not be faulted. Aqua Sensations did not disappoint, I recommend Terry and his son unreservedly.
Customer in Central Bedfordshire
, work completed
Recommended