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The Boiler Engineer Limited

4.9

153 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Domestic and Commercial, Installation, Service and Repair, New, Gas Oil and LPG Boilers

Covering Ashford, Tenterden, Headcorn, Challock, Wye, Folkestone, New Romney and the South East

Landlord - Homeowner Gas Safety Inspections, System Upgrades, Radiators, Pumps, Motorised valves, Thermostats, Programmers and Smart Controls

Your Local, Reliable and Friendly, family based company with over 25 years experience within the domestic and commercial heating industry

As "Your Local Heating Experts" we are happy to help

The Boiler Engineer Ltd are Gas Safe and Oftec Registered

Which Trusted Traders Approved
Kent County Council Trading Standards Checked.
Members of the Chartered Institute of Plumbing and Heating Engineering

Interest Free Finance Available on New Boilers

New Gas, Oil and LPG Boilers with up to 12 years Manufacturers Parts and Labour Guarantee

Manufacturer Approved and Acreddited Installer of Worcester Bosch, Glow-Worm, Baxi, Vaillant, Grant, Ideal, Potterton.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters
    • Oil fired heating equipment
  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • lpg gas bottle installation

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
153 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
boiler service
Customer Service
Quality
Value
Done with minimum fuss in 45 minutes, arrived 30 minutes after the appointed time but that was no problem.
Customer in Kent Posted on 12/01/2023 , work completed 12/01/2023
Peace of mind.
Customer Service
Quality
Value
Weekend!! Damn, Boiler has shut down, house getting colder. Ring breakdown cover at The Boiler Man Ltd. Mon. morning, ring office - visit arranged - doorbell, 2 smiling young men to sort out problem. One qualified and familiar with system, other young, attentive, learning his trade. Both smiling, chatty and polite, find problem, able to make good with no delays. Boiler running, tests carried out, job done, no dramas, efficiency. House warming up, good job, well done I am happy - and warm again, Thankyou Boiler Engineer.
Customer in Kent Posted on 11/01/2023 , work completed 09/01/2023
Amazing!
Customer Service
Quality
Value
Contacted at short notice, unable to use heating with Christmas fast approaching, The Boiler Engineer came out the next day!! Restored our heating system to good working order! Jamie the engineer was professional, informative and cracked on with no fuss. We would highly recommend The Boiler Engineer, without question or hesitation.
Customer in Kent Posted on 22/12/2022 , work completed 21/12/2022
Punctual and professional
Customer Service
Quality
Value
The service we have received from The Boiler Engineer has been wonderful, they really worked hard to fit is in when we were left with no heating or hot water, at the coldest time of year. The engineer arrived punctually, kept his workspace clean and tidy and was very clear about what work was needed. A great service.
Customer in Kent Posted on 19/12/2022 , work completed 19/12/2022
Excellent company and service
Customer Service
Quality
Value
The Boiler Engineer conducts our annual boiler service, reminds us that it is due, and the company is excellent. Their engineers are super polite and efficient. As well as checking the boiler, they also check carbon monoxide and smoke alarms. We feel very safe and looked after following their service. Thank you.
Customer in Kent Posted on 16/12/2022 , work completed 15/12/2022
Central heating boiler installation
Customer Service
Quality
Value
Fantastic company, Their costs were not only competative but each aspect of the job was tototally transparent with no hidden costs. Very efficient back office support; friendly and competent engineers who arrived on time and were always polite and informative. I would not hesitate to recommend The Boiler Engineer and indeed have already done so.
Customer in Kent Posted on 14/12/2022 , work completed 09/12/2022
Great work
Customer Service
Quality
Value
He was on time and did the job efficiently and successfully. Thanks very much. We will use this engineer again
Customer in Kent Posted on 01/12/2022 , work completed 01/12/2022
Quick Response & Friendly Service
Customer Service
Quality
Value
In these days of difficulty in finding any tradesman. I got an instant response with an appointment within 24 hours. The service I received was friendly and honest. You cant ask for more than that.
Customer in Kent Posted on 03/11/2022 , work completed 03/11/2022
Review
Customer Service
Quality
Value
Use this company every year and every year it’s a great service. Always on time. Reasonable cost and always do a good job by very friendly, polite and knowledgeable people. Would not hesitate in recommending them
Customer in Kent Posted on 03/11/2022 , work completed 03/11/2022
Reliable!
Customer Service
Quality
Value
Always reliable, great job servicing our oil boiler. Trustworthy, professional and very efficient. Thank you.
Customer in Kent Posted on 26/10/2022 , work completed 26/10/2022
Annual Check
Customer Service
Quality
Value
The engineer arrived on time and worked quickly and tidily. He answered all our questions and was meticulous in his safety checks. We were extremely impressed by him.
Customer in Kent Posted on 17/10/2022 , work completed 17/10/2022
Quality and piece of mind
Customer Service
Quality
Value
I can't praise them enough not only did they undercut another company by one thousand two hundred pounds, they also did it in three days that suited me. Very pleased with the neat pipe work. Excellent.
Customer in Kent Posted on 15/10/2022 , work completed 14/10/2022
Boiler service
Customer Service
Quality
Value
I found The Boiler Engineer Ltd on line, and telephoned to arrange a service. The lady who I spoke to explained fully what would be done, in a very calm and pleasant manner. An appointment was arranged for three days later. The engineer, Brandon, explained what he was doing, and discussed we the best way to set the controls, for maximum efficiency. He was very patient and not condescending! Top class service from first to last. Colin Frith
Customer Posted on 07/10/2022 , work completed 07/10/2022
Such any easy process
Customer Service
Quality
Value
Well, what can you say except this is service! From making the appointment to the engineer turning up on time and very professional. I would not hesitate to recommend the Boiler Engineer. Great Work
Customer in Kent Posted on 06/10/2022 , work completed 05/10/2022
Excellent service from start to finish
Customer Service
Quality
Value
Having had issues with our old boiler, Wayne was very quick to come round and quote us for a new installation. Just a couple of weeks later as promised, the lads turned up to start the job. Everything was kept perfectly clean and work was carried out with no issues whatsoever. We also had a Hive system fitted and Jamie was very helpful in setting it all up for us. Would totally recommend this company as the lads who carried out the work were very polite and professional.
Customer in Kent Posted on 22/09/2022 , work completed 03/09/2022
Great service efficient polite and helpful
Customer Service
Quality
Value
Great service very polite and helpful quick to respond to queries and also offer advice. Quickly emailed all documentation and invoice would definitely recommend and I will use again as reliable trades are so difficult to find now
Customer in Kent Posted on 22/08/2022 , work completed 18/08/2022
Boiler Fault
Customer Service
Quality
Value
Very knowledgeable reception staff spent time reviewing the manufactures information before calling me. Engineer on time very good at explaining all they was doing to the boiler and explained about the boiler.
Customer in Kent Posted on 09/08/2022 , work completed 09/08/2022
Prompt and efficient
Customer Service
Quality
Value
The engineer arrived promptly and got straight into the service. He was able to answer questions that I had as the new owner of the property. Two issues were identified and fully explained to me. I’m confident that the remedial works will also be done effectively.
Customer in Kent Posted on 03/08/2022 , work completed 03/08/2022
First class friendly service
Customer Service
Quality
Value
We had a problem with our boiler, so I rang Wayne at about 08.00 hours. He answered cheerfully and promised a visit from one of his engineers between 13.00 and 14.00. I asked if he could organize a service for two other boilers on the premises, and he agreed they would try to do that at the same time. The engineer turned up at exactly 13.00 hours to sort out the problem and service the first boiler, and a second engineer arrived half an hour later and serviced the other two. All very efficient, timely and within budget. Top class service. I thoroughly recommend this company.
Customer in Kent Posted on 21/07/2022 , work completed 21/07/2022
Replacement of oil fired boiler and hot water cylinder, fitting of thermostatic radiator valves and upgrade of one radiator.
Customer Service
Quality
Value
It is an increasingly rare occurrence to find a company that does what it says, when it says and does it in a friendly and efficient manner. From first contact to completion, interaction with everyone involved has been a pleasure. My enquiry on a Friday resulted in a visit the following Monday. Requirements were discussed and a quotation was hand delivered the following day. The price was competitive and the quotation clearly stated the scope of the works. I accepted the quotation the following day and an installation date was agreed immediately. Work commenced on the date agreed and lasted the estimated three days. All employees were a credit to the company. Polite, respectful, friendly and efficient. Work was of an excellent standard and communication was maintained with regard to progress and clarification of various points throughout the job. Protective sheets were put down in all areas where they worked and care was taken to avoid damage. I reported, by email, a faulty motorised valve at 18.30 the day following completion of the works. The problem was acknowledged within 30 minutes and the fault was being rectified at 08.00 the following morning. That is first class service. Within two days of completion I received all relevant certification documentation including the OFTEC Building Regulations Compliance Certificate and the Boiler Manufacturer’s Guarantee. If you want a first class job use a first class company. Use The Boiler Engineer Ltd. Do not look elsewhere.
Customer in Kent Posted on 16/07/2022 , work completed 13/07/2022
Excellent service, engineer was very professional
Customer Service
Quality
Value
I found engineer both knowledgeable and very efficient. Initial service was carried out and subsequent replacement part fitted. All work done without creating a need, in fact he ensured no debris or water remaining. Very polite and thorough. Very professional.
Customer in Kent Posted on 07/07/2022 , work completed 29/06/2022
Service boiler.
Customer Service
Quality
Value
Great service from the boiler engineer as always. They turn up on time, engineers very polite and clean up after themselves. Would always recommend them, you cant go wrong.
Patrick in Kent Posted on 24/06/2022 , work completed 24/06/2022
Great service!
Customer Service
Quality
Value
Annual gas boiler service and certification. Super efficient, prompt and polite service - highly recommended!
Customer in Kent Posted on 22/06/2022 , work completed 21/06/2022
Efficient and friendly
Customer Service
Quality
Value
I called The Boiler Engineer for an annual service and was extremely impressed with how quickly they were able to arrange it. I was advised of the total cost at the time which is very reassuring. I have an LPG boiler which is a problem for some companies but no problem for Brandon, my engineer, who advised me that all their engineers are fully trained and certified. I was left with a Gas Service Certificate detailing all the checks carried out and I was advised that I would be receiving a call one month before the next service was due. Excellent service from both Brandon and the lady to whom I spoke on the phone.
Cynthia in Kent Posted on 21/06/2022 , work completed 20/06/2022
Great service
Customer Service
Quality
Value
Brandon was very good and explained everything he was doing. Service from all the staff has always been excellent.
Customer in Kent Posted on 17/06/2022 , work completed 16/06/2022