The Boiler Installation Specialists Ltd

Everything went smoothly from start to finish. Found them through Which? Trusted traders. The two lads who came to do the installation did a brilliant job. It wasn’t straight forward as they had to remove the bodged piping from the previous installation 16 years ago by British Gas. They were very polite and left everything neat and tidy. Shower now working better than it has in years. Everything was done to the agreed quote, no extras added. Everybody involved from initial communication to completion were very helpful, approachable and friendly, so easy to deal with. Throughly recommend this company.

My mums old boiler had broken down and needed replacing. Found this company on the Internet and asked for a quote. They sent someone out the next morning as they were working not too far away. They were really helpful and gave mum several payment options. They booked the work in quickly as the evenings were still a bit cold and they didn't want her without heating. Although it wasn't straightforward they stayed late and got the job finished in a day. They were polite, friendly and tidy, they did a great job. Mums 82 so it was important she was in safe hands. Can't recommend Chris and Nina enough.

I was contacted promptly by Nina after registering for a new boiler install on the Worcester Bosh web site. My elderly dad lives on his own near Sawbridgeworth. Chris contacted me about the install and I sent some photos of the old boiler. He attended the next day and surveyed the location. It wasn’t straight forward but within a week the new boiler was installed at the price originally quoted. The install came with a mobile room stat. Dad needed some support with this and the system just afterwards and the team came back to help him out. All part of the service, brilliant. I really cant recommend Nina, Chris and their company highly enough. They were competitive, professional and prompt. I really felt that they had a local knowledge and put my dad at ease with their support and quick and tidy work.

Fantastic company, I could not rate them highly enough. From when I first made contract with Nina for a quote (received within minutes) to the full installation (within a week) totally outstanding!!! The quotation was based over the phone from photos I sent, Chris then attend the property to carry out a survey (the price stayed the same). Work was then completed to the highest standard (I am very fussy)!!! Clean and tidy, you could not ask for more.

I was experiencing - a water leak from either the boiler or the pipework (impossible to determine which). The 17 year old boiler had to be removed to solve the problem, so I decided to have a new boiler fitted. Having chosen The Boiler Installation Specialists Ltd, I still cannot believe how quickly and efficiently the work was carried out. Nina, the business Manager was an absolute treasure, she took charge of our case, realising how desperate we were, she found the only Worcester-Bosch boiler in the south of England was in Canterbury and sent a van down to pick it up and it was installed the next day. Unfortunately all was not well with this boiler, it kept locking out, so Nina contacted Worcester-Bosch who said they would send an engineer out on Monday, 3 days away, Nina would have none of this and an engineer arrived the next day! He was unable to solve the problem so Chris, in charge of the installation, insisted that the whole burner unit be replaced, this was done the following day. I cannot praise this company enough for what they achieved. Anyone who uses this company can be assured of wonderful service in the hands of Chris, with a really good supporting team, and Nina in particular.

Our old back boiler developed a gas leak so we needed a complete new boiler system and radiators. The Boiler Specialists were great from start to finish - from my initial enquiry to quote to installation. Jordan and Mason arrived early each day and did not stop! They kept us informed as to what was going on and when. Although we had major upheaval as every room was having a new radiator and pipe work, new combi boiler and shower (as our old shower wasn’t compatible) they kept the mess to a minimum and left everything tidy. Cannot recommend The Boiler Specialists enough - face service and work from start to finish. 😀👍

From start to finish The Boiler Installation Specialists provided a service which in my opinion is rarely seen in many trades today. The whole experience was professional and slick, the website easily allowed you to create a quote and I received a call from Nina who explained the installation process clearly. We were offered different types of boilers by went for a Vaillant in the end and the price given was the price we paid - no funny extras, no calls saying they had found something odd and it would be X more, just a straight up, realistic quote. We had been advised that the two engineers would arrive between 8 and 8:30 and they did promptly. They looked and came across as professional trades people who knew what they were doing. I felt more than comfortable leaving both of them with my 80 year old Nana which I think is a testament in itself. They laid down protective mats and you would honestly not know we had had a person in let alone a whole boiler replacement, the whole place was hoovered and left as found. I don't mean to be pessimistic about the trade but it is very difficult to find a company that just does the service they offer without any groans, hidden extras or delayed timescales - These guys offer something that is lost now - A professional job with pride in doing the job right. I cannot recommend highly enough - Thank you.

Great experience with The Boiler Installation Specialists. Yesterday, our boiler failed and Nina at the office was super helpful. She gave us all the information we needed and arranged a same-day visit to give an estimate. Due to a cancellation, Chris and Connor were able to come today and fit a new boiler and condensate pump. They were so thorough and competent. They did all the necessary checks and replaced the entire flue as well. I can't believe that within about 24 hours of calling them they have fitted a replacement boiler and the house is lovely and warm again. When I saw all the great reviews here on the Which website, I had high expectations, but they managed to even exceed those. Totally recommended.

Had a new Worcester Bosch boiler installed to a high standard. They were on time, polite and left the place clean on completion. Nina in the office was very helpful. Had a few boilers installed over the years with poor experience from other installers. So glad I found the Boiler installation Specialists. Will use them for my annual boiler service. As an extra if you have a Bosch boiler installed they give a 10 year guarantee.

An excellent quality of work was done by this local team of heating engineers. I give them my strongest recommendation. The work efficiently and they did all of the work as it was stated in their quote.

We had a new combi boiler fitted last week and the work was carried out to such a high standard. The quote that we were given was great value for money and beat all other quotes! Nina was great in customer services, given me all the information about the installation. Jordan and his team were brilliant and completed the work in no time at all, they left the house so clean and tidy. Would highly recommend this company.

We had a new boiler fitted, the work was carried out when it was agreed, within the timescales promised and to the agreed costs. Nina in Customer Service was very helpful, she helped us to get the best value product to meet our needs and kept us updated with what was happening in the lead up to the installation. The engineers, Connor and Christian, were very clear about what they were doing and kept me informed at every stage. They also cleared up every sign of their presence before they left. They even fixed a faulty switch which was not part of their responsibility. I could not recommend this company highly enough.

I have just used the Boiler Installation Specialists for the first time to install boilers in two adjoining rental properties, and I am really delighted with the quality of the work they have completed. Both installations were completed quickly, to a very high standard, and for a reasonable fixed price (with no "extras" charged after completion). Chris was very good to work with on site, communicating efficiently and with a totally "can-do" approach to the slightly complicated work that was necessary to complete these jobs. Nina in their office was also very friendly, helpful, and efficient in scheduling the jobs and very responsive to all of my queries. There was one minor change that was needed after the job had been completed and they responded quickly and without any hesitation to resolve the issue. The installation of these two boilers has been as easy and straightforward as I could have hoped for and I will use this company again without hesitation.

The two Boiler Installation Engineers (Jordan and Mason) arrived at 7 am, started work immediately and had completed the job by about 11.30 am. The job being the replacement of the boiler together with the hot water cylinder and immersion heater. They also took away all the old/waste material and left the premises clean. They were both courteous, pleasant and seemed very competent.

Had a new Bosch Greenstar 30i fitted.The workman ship was to a very high standard.Everything was done in a clean and tidy way with all the pipe work tided up and no mess left behind. The fitters arrived on time, were polite and considerate and covered all carpets before starting work. Best price. Best workmanship. Would recommend this company.

From start to finish I could not have found a better service. Nina's knowledge, advice and thoroughly efficient administrative skills were invaluable in finding me the right Worcester boiler for my home. Nina organised the fitting and how to pay for it all - a first class service. Jordan, Connor and Mason arrived promptly on the day and worked together, led by Jordan, to provide brilliant service. Courteous and professional, they explained what they were doing and we're happy to answer any questions I had. They knew exactly what they were doing and when they'd finished I had a lovely, new and efficient boiler warming my home. Plus, they were so clean and tidy the only thing I had to do was wash up the tea mugs.

Chris, working with another gentleman installed a Worcester Bosch Greenstar 18Ri Gas Boiler. From the moment they walked in the door to the time when all work was finished they were friendly polite and considerate. Their work was both efficient and professional. The work was as quoted (no last minute extras). All work was carried out on schedule. All was made good on completion. The old boiler position was not in compliance with the new regulations. As a result the new boiler was located in a slightly different position. This required a new hole for the flue. The gap left by the old flue was properly repaired using new bricks. The electrical connections for the boiler and new controller were in accordance with regulations and safe. On completion the new installation was thoroughly checked by Chris. All radiators were checked for leaks and air locks these were bled as required. The boiler was also checked for any leaks. Any brick dust etc., was swept up, all was left clean and tidy. The operation of the boiler was explained. A Building Regulations Certificate was subsequently provided and the Gas Safe Register Informed. At the time of writing this review it being two months or so after the installation I remain happy to provide the highest recommendation for The "Boiler Installation Specialists Ltd" and their staff.

There was a quick and friendly response to our initial enquiry. This was followed by a visit on the same day, a written quote sent immediately by email and a date agreed for the fitting of a new boiler. They turned up on time, completed the work in the stated time and in an efficient and very pleasant manner and at the price agreed.

On 5th November 2018 we had a new Viessmann boiler and new cylinder and all modern controls installed. After 9 hours the new system was installed and working. The entire team of Chris, Mason, Jordan and Connor worked exceptionally well, fast and clean. The work entailed floors up, new pipes and wiring with the full system of pump, valves and thermostats. We cannot recommend them highly enough.

OK, so we needed; 1. to replace our forty-year old gravity fed boiler with a new 'Combi' and relocate to a new position 2. Replace and relocate multiple radiators 3. Extend existing hot/cold feeds for new downstairs WC 4. Relocate existing pipework to allow for new bathroom 5. In fact, in the end we decided to replace absolutely all the pipework! I cannot fault the Boiler Installation Company in any way! From my initial contact with Nina to Chris and the guys every single aspect of their service was fast, efficient and highly professional. I would like to thank Chris, Nina, Jordan and Mason for all their hard work and attention to detail, If I ever need to- I would not hesitate to use the boiler installation company again.

Great experience. Competitively priced. Willing to explore options with me and explained alternatives. Intial fixed price offered over the phone which was surprisingly competitive. Followed by a free survey at my request which resulted in a better solution at lower cost. Scope: convert 40 year old, tank fed hot water and heating boiler, to a Worcester Bosch 32 CDI Compact Combi boiler with 10 year warranty. Three storey town house with 8 radiators, one bath room plus one ground floor cloakroom. Boiler installed in garage. Engineers arrived on time and were very courteous. As one laid carpet protectors throughout, the other went through the sequence of events and asked if I had any questions since the initial survey. They started work about 8 am and by about 6pm the new boiler and flue where installed and water reconnected. All waste was removed including loft tanks, redundant pipework, old cylinder, old lagging and redundant control electrics. The next morning (another prompt arrival) saw the system thoroughly flushed, radiators bled and heating system fully commissioned. Controls were explained and warranty paperwork completed. I was sceptical that a quote "sight unseen" over the phone would be affordable but this was the most competive out of 5 quotes received and included a premium brand boiler & filter compared to other mid range offerings. I encountered a small problem with existing pipework which was sorted within an hour of reporting late on a Saturday evening.

I needed a boiler replacement in a hurry and The Boiler Installation Specialists fitted the bill perfectly. From initial communication with Nina on switchboard, who was extremely helpful, to the job being carried out, I can only praise the installers work highly. They took only two days to re-site the boiler and install a brand new one very efficiently and with no mess or complications. The price was reasonable and didn't change once agreed, I am very happy with the job and would highly recomend this firm.

If you are looking for a high quality company, I highly recommend TBIS. They are the very best in the field, no compromise. I pass my thank you to Nina & engineers for outstanding quality of work & service. Highly recommended.

ITBIS did an excellent job and worked so hard work when replacing our old hot air heating system with a combi boiler and new radiators. It is always difficult to have work done in the house, where lots of money is being spent, where difficult decisions need making and where things don't always go to plan! Not to mention all the mess and chaos of the work itself. However, the guys were so polite, helpful, friendly, tidy, informative and diligent that they made it all so easy and painless. And most importantly they did an excellent job: we have a super new set of radiators to keep us toasty (when the time comes!) and lovely hot water throughout which (we can appreciate now!). When an unforeseen difficulty arose, regarding a separate hot water system in our kitchen, it was dealt with quickly and efficiently. I was immediately reassured that the problem woukd be solved, and no extra cost was charged (even for the nice new tap they bought and fitted!) Nina, the business manager provided clear information and was a friendly and reassuring voice on the end of the phone (and email!) throughout the process. I would definitely recommend this company.

What luck to have this company practically on my doorstep! Friendly, helpful and prepared to explain everything without resorting to jargon, Nina was really quick to respond to my request for a quote, and at a time that suited me, unlike others who kept ringing while I was at work! The installation then took place within the week and passed off perfectly. It's never a pleasure to have to fork out to replace something like a boiler, but this was as painless as could be and I cannot recommend this company highly enough.

Friendly and highly professional company. The engineers Jordan and Mason were extremely courteous and polite, once the job was finished I did not even know that we had workmen here. Very clean, highly recommended company.

Nina the business manager was great and very knowledgeable I received a fantastic service from both Nina and her team of engineers whose workmanship was 10/10. Will definitely recommend to friends and family.

Courteous, professional, effective and efficient from stat to finish. From Nina's help and advice over the phone with the quotation to Chris' expert installation of new boiler, I have been pleased and impressed by this company. Chris actively welcomes questions from customers and is willing to talk through the whole process as he is working. He even called ahead to inform me of his arrival time. He went above and beyond by tidying pipework and fitting seal on external flue. Nina, too, impressed me with her willingness to answer any question on the phone. I thoroughly recommend this company.

From start to finish I was treated with utter professionalism. Nina is an asset to the company. She put me totally at ease and was thoroughly knowledgeable regarding all aspects of my needs. The engineers were polite, punctual and professional. They left my kitchen tidier than they found it. They replaced my old boiler with a new combi boiler and they handled it all with complete ease. I couldn't recommend this company enough. Thank you

I had a really old conventional boiler replaced by a combi and the whole journey of customer service was fantastic! From initial calls with Nina who clearly explained the process and organised the event to Jordan and Mason who went above and beyond to ensure the installation exceeded my expectations. They arrived early in the morning and due to all their effort and hard work ensured the job was complete within the day. All parties were very knowledgeable and took the time to ensure I was happy at every step of the way. I absolutely recommend this company to anyone looking for a new boiler installation. Great job guys! Cheers! Dan, Andover

I have to say a very big thank you to the The Boiler Installation Specialist team. Nina was extremely helpful organising the installation and was very knowledgeable. I was able to book in an installation within 2 weeks of my initial call. Chris and Mason installed the boiler and worked extremely efficiently. Chris was particularly helpful, walking me through the whole process and taking time to explain how everything worked. After having issues with heating engineers in the past, it was very refreshing to meet helpful and knowledgeable engineers. I would highly recommend The Boiler Installation Specialists, the work they performed was to a high standard and for a fantastic price. Henry, London

I have nothing else to say but thank you to your company and team for the installation of my new boiler which was completed on the agreed day. After being very well attended to by Nina who was very knowledgeable and professional, I received a comprehensive quote, clear and detailed and when discussing it with Nina all points were addressed and resolved. The engineer Jordon who installed the new boiler, filter and pump was excellent friendly, well trained and worked not stop to get the job done at which point he stopped to eat something. Will be recommending this company to friends and anyone in need. Will for sure use them again. Thank you Robert Fletcher Fordham Colchester

I would highly recommend this company for several reasons. Firstly, I applied online for a quote and got a call back straight away. Nina was very informative and professional. She explained costs, finance options and services very clearly and gave me time to go away and think about what would suit me best. I did not feel under pressure as I have done with other companies. The whole application process was very quick and simple and Nina communicated with me on a regular basis. The engineer, Chris, was friendly and professional, on time and talked us through how to use our new boiler. I cannot fault his or Nina's customer service...it is 10/10! This company provide an excellent service - we have a top of the range boiler at a reasonable price.

My boiler broke down and was defunct and I called a number of people. Chris called back soon after I spoke to Nina, and quoted over the phone, recommending a replacement boiler model. Their quote was half the price of the government-appointed energy saving specialists with their so-called cashback for the old boiler. They fitted me in a week earlier than their schedule allowed, by moving some appointments I think. On the day Chris came and fitted the boiler and was very tidy, efficient and courteous. He did a very neat job and recommended I have my pump moved too which Jordan came and did a little later for me. I still have a lot of air in the system but they warned me it could take a week or two to clear as my pipework is a bit of a mish-mash from previous plumbing by others. I couldn't recommend them highly enough - pleasant, friendly , careful, tidy, and a nice neat job all done earlier than I thought could be done and completed in less than a day. Top people and I will undoubtedly be using them for servicing and any future requirements. If you're in their area, use them - you won't be disappointed.

Having to replace a defunct boiler is not a thing I considered would really feel value for money, the expense vs (a boiler)? Definitely more a pain than anything. However, not only did Chris and his team do a fabulous job but any box the consumer wants to tick from value to clearing up - they ticked in spades. To add to that woke up this morning to a feeling of being gently toasted, got under a hot shower and genuinely think this work was worth every penny. Regards Dot

I have been left so impressed with this firm from dealing with Nina in their office to having our new combination boiler installed and the commitment and reassurance my wife and I received throughout the whole process has been superb. I can not remember last time I dealt with a company who puts so much effort into customer service and delivering exceptional quality to their customers. The engineers arrived early in the morning and worked solidly through the day without fail. They made good where necessary and were very tidy and cleared up after installation was complete leaving us with no mess. They explained how all new controls works as we had the HIVE controls setup and installed too which they made so easy to use even tho we are in our 60's. I will for sure recommend to both family and friends and only use TBIS going forward for any work needed to be done. 5 stars!

I was recommended by a friend to get in touch with this firm after they had installed a boiler at his property.From initial contact through their website I received a response within the hour from their office and a appointment was booked for the same afternoon. Estimate was received the same evening and I was already very impressed with their customer service. Engineers arrived on time as agreed and removed our very old back boiler unit and where there was a hole left where the back boiler unit was removed the engineers plastered the wall to a smooth finish and then put a radiator in place of where the back boiler unit gas fire was. The flue was terminated through the roof as our airing cupboard was situated in the middle of the house and not on a outside wall. As we had a really old heating system we had to have all of our controls upgraded and now we have a A-rated high efficiency Worcester Bosch boiler which they gave a extended 7 year warranty on. I could not fail this firm and how non stop their 2 engineers were working throughout the day with minimal disruption and kept myself and my wife informed at all times of what they were doing and why. We also had a follow up call the following day from the office to ensure we knew how to work our new controls and heating systems. 10/10

“I found TBIS team to be very friendly, courteous, informative, and very professional throughout job to completion - making sure they cleared and tidied up as they went. I am very happy with my new Combi boiler. I would have no hesitation in recommending TBIS to friends and family. Excellent service.”

“Excellent workmanship, very clean and tidy. Nothing was too much trouble including moving furniture. Also very accommodating with regards to extra requests i.E. Fitting additional pipe work and radiator. Chris and his guys were very polite, trustworthy and extremely hardworking. The job was started and completed on time and we would not hesitate to recommend this company. First Class Job.”

“When I first phoned and spoke to Nina who was very friendly, kept me informed and up to date throughout. Chris who installed my boiler was very professional, efficient, and friendly, who quoted a price when first surveyed the job and kept to the quote. Chris also fixed a leaking water pipe for me not connected to the job, for no extra charge. Excellent company I highly recommend.”

efficient, friendly and kept to estimated price.

Quick and efficient service, extremely helpful and great communication. Chris and his team couldn't have been more helpful and as a result we have a lovely warm house and know that the job was done thoroughly. We would hesitate to recommend him to others!

From start to finish job was explained and carried out in a courteous neat tidy fashion. Estimate for job spot on , and work done to a high standard by Chris and his co-worker Gordon, and finished ahead of schedule. Would recommend this company highly.

The boiler installation specialists removed my back boiler unit. We had a new boiler fitted in the airing cupboard as we were much limited to where we could have it. Although the airing cupboard was not on a outside wall this wasn't a problem as the flue went up through the ceiling into the loft and out of the roof. What a fantastic job you guys made of this as I didn't think this way would have been possible after having several other firms quoting. I would recommend this company to anybody looking to have a new boiler or central heating system fitted.

We were very very stuck as we live in a terraced house so engineer advised to put boiler in the loft with a vertices flue through the roof. I had a floor standing boiler taken out the kitchen which means I have now gained all that extra space and all redundant pipe work was removed from the kitchen - we have now a fridge freezer where our old boiler used to be. Great work and very pleased customer!!

The boiler installation specialists was recommended to me when I had been let down by someone else, he rectified the problem, and took all the stress out of the situation. Our boiler is on last legs now anyway so will use them when I am in a position to have it replaced.

I would highly recommend The Boiler Installation Specialists. In addition to installing my new boiler, they also sourced the best model for my requirements. My boiler has been working perfectly since installation and I will be using them to service my boiler in the future.

Engineers arrived early in the morning and worked non stop all day till job was finished. Kept both myself and my wife informed of what they were doing and got on with their job out of our way. Pipework and boiler installation was installed neatly and to a very high standard will definitely recommend to friends and neighbours. First class service.

Chris and his team recently replaced our old boiler for a new one. From the initial consultation, I felt reassured that I could trust Chris's judgement and professionalism, he gave us options to choose from and advice on the best efficiency we would achieve. The work itself was brilliant, they arrived on time as promised and were considerate of our property, ensuring we were consulted and informed of the works taking place. Exceptionally clean and tidy and went the extra mile to ensure we had a practical new location for the boiler and it's controls, working late into the evening to complete in one day, as promised. Highly recommend for professional, courteous service. Huge Thanks to the team