Endorsed by Which?

The Boiler Replacement Company (Essex) Ltd

4.9

162 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

May 2020
Apr 2019

About

About Us
At The Boiler Replacement Company, we understand that replacing your boiler is a significant investment, and we’re here to make the process as smooth and stress-free as possible. With 22 years of experience, we’ve earned a reputation as one of the most trusted boiler specialists in Essex and East London.

Our Gas Safe registered engineers are expertly trained by Worcester Bosch, Vaillant, Glow-worm, and ATAG, ensuring every installation meets the highest safety and quality standards. We take pride in delivering energy-efficient, long-lasting solutions tailored to your needs.

Customer satisfaction is at the heart of everything we do. From expert advice to meticulous installation, we go the extra mile to provide reliable service, honest pricing, and complete peace of mind. When you choose us, you’re choosing quality, expertise, and a company that truly cares.

Your comfort is our priority—let us keep your home warm!

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Underfloor heating
    • Power flushing
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Bathroom fitters

    • Bathroom refurbishment
    • Bathroom design services
    • Wet rooms
  • More Services

    • central heating flushing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
162 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
New Combi boiler ATAG iC28
Customer Service
Quality
Value
Brilliant!! The boiler is very advanced and even adjusts to outside temperatures. Matt did a very good job, he is reliable, hardworking and efficient. The work was completed to a high standard, he was clean and tidy. A very pleasant person, would certainly recommend him, in fact he's going to install a new shower soon.
Gail Chard Posted on 06/05/2016 , work completed 06/05/2016
Excellent experience from start to finish
Customer Service
Quality
Value
Looked at our old system and suggested several options to sort it out. Opted for new boiler with several new radiators and flush to old system including underfloor system. Can't fault the installation. Everything completed on time with minimal fuss and no mess. highly recommended.
themacs Posted on 12/08/2016 , work completed 12/08/2016
Excellent
Customer Service
Quality
Value
I can't rave enough about this company. Matt and his fellow workers are first class. I have used them and I have recommended them on a number of occasions. The have just completed a job for my elderly mother in law, she thought they were wonderful. Affordable prices, very clean and tidy workers, super efficient. Thank you Matt. I recommend you 24/7
Maureen Posted on 04/05/2017 , work completed 04/05/2017
Very pleased.
Customer Service
Quality
Value
I got four estimates for a replacement combi-boiler. Matt was the only one who showed me his Gas safety card. He explained everything about Atag boilers and understood some of my concerns. When he sent me the estimate he left me alone to make up my mind. (Others rang or did not sent estimate). When he and Dan came to fit the boiler they came on time and worked straight through until the job was done which included putting a new radiator in the bathroom. They put covering on the stairs and landing to keep the carpet clean. They cleaned up and then explained how the boiler worked. A week later Matt texted to see if everything was working ok. I was very impressed and have no hesitation in recommending this firm.
MsTree Posted on 21/05/2017 , work completed 21/05/2017
Great work & fast
Customer Service
Quality
Value
Quick response / reasonable. Great work and fast. Will be keeping the details for the future... keep it up Matt
Caplan Posted on 02/12/2017 , work completed 02/12/2017
Clean, quick & punctual.
Customer Service
Quality
Value
The two workers arrived, started work punctually with a very short lunch break. Their work was clean and really well sheeted up, both always wore bootees over their shoes when in the house. Although work was quoted 5 days it was finished in 3 1/2. instructions as to the use of the new boiler were clearly given, system checked, set up & operating before they left. Knowledgeable, friendly, polite and considerate pair.
Victor, Essex Posted on 29/10/2018 , work completed 29/10/2018
Excellent Service, very professional and efficient.
Customer Service
Quality
Value
Our old boiler was in need of replacing so we contacted Mat after thoroughly researching his company on line. Mat came to see us the next day and a thorough survey of our needs was carried out. We were given a choice of boilers, there was no pressure to choose a particular boiler or to make a decision straight away but once we made a choice a detailed estimate was sent the same day. The installation was carried out professionally and efficiently to a very high standard. We cannot recommend this company enough, Mat and Dan provide a first rate service.
Grays, Essex Posted on 05/06/2020 , work completed 01/06/2020
Highly recommend
Customer Service
Quality
Value
Excellent service provided which was fast and efficient. I would highly recommend them to friends & family.
Vickie, Essex Posted on 24/09/2018 , work completed 24/09/2018
Very please with the work
Customer Service
Quality
Value
They had a great attidtude. The engineer who came to change my boiler and 2 raditors knew his job, knew what to do and I have compliants wahtsoever, he was very clean and tidy.
Which? Trusted Traders Consumer Posted on 04/11/2019 , work completed 04/11/2019
Professional company delivering fantastic service
Customer Service
Quality
Value
I asked Matt about replacing radiators that were inefficient and he suggested flushing the old ones and adding a filter. I was very impressed by his professional attitude to the job. The rads are now so hot and I was impressed by just how much rubbish he extracted. I am looking forward to colder days and nights in the knowledge that I'll be warm and snug.
Customer in Greater London Posted on 17/09/2020 , work completed 16/09/2020
Nice Work
Customer Service
Quality
Value
I originally asked this gentleman to service my boiler last year and he pointed out that my boiler was installed incorrectly. I had a Gas Safety inspection which found several things wrong with my installation. The original installation company fixed everything and I was delighted to have Matt do my service yesterday. He was very good, Covid aware and professional. I recommend him highly.
Jon in Greater London Posted on 17/09/2020 , work completed 16/09/2020
Very pleased indeed
Customer Service
Quality
Value
I am really pleased with my new boiler, fast efficient service. Would highly recommend
Christine, Essex Posted on 30/10/2020 , work completed 12/10/2020
New boiler
Customer Service
Quality
Value
We had been using a company for many years who's prices went up and workmanship went down. So when someone put me in touch with Matt at The Boiler Replacement Company it was a breath of fresh air. He come round the next day and recommended a new Valiant, he gave a full accurate price for the installation and said he could do the job two days later. He turned up bang on time (a first for most plumbers) the house was sheeted up and the work commenced all the work was carry out to a very good standard, and the house was left spotless. Thank You Matt, we will use you for all our work in future.
Linda in Greater London Posted on 21/04/2021 , work completed 20/04/2021
The trader replied (on 21/06/2021)
Hi Linda Thank you so much for your 5-star review. we pride ourselves on doing exactly what we say we will do whether that be on pricing, customer service or turning up on time and we look forward to carrying on working with you in the future
Identify heating system fault and replace valve.
Customer Service
Quality
Value
This was the second occassion I have called on Matt. Again he was very responsive and promptly got a colleague to find the fault. Next day at 8 am Matt came to replace rge faulty valve. The work was done efficiently, quickly and with minimum fuss. ccommunication was easy and as before Matt accomodated our reduced mobility and respected social distancing. Dealing with tt I have confidence the job is done well.
Customer in Greater London Posted on 26/02/2021 , work completed 25/02/2021
The trader replied (on 21/06/2021)
Thank you so much for your 5-star review and for asking us into your home to carry out extra work. We look forward to working with you in the future
Neat Tidy and professional
Customer Service
Quality
Value
I chose The Boiler Replacement Company as they are a Which? Trusted Trader. Mat was very professional giving sound advice before providing a detailed quotation. On the day the installation took place the work was carried out efficiently and tidily. It then became evident that there was a fault with the system that had nothing to do with the boiler and yet Mat gave advice and help in resolving this issue which was not part of the original brief. I am unlikely to replace a boiler again but would not hesitate to use Mat again or recommend others to do so.
Keith in Greater London Posted on 19/08/2021 , work completed 07/06/2021
The trader replied (on 20/08/2021)
Thank you Keith for your 5-star review fortunately most of the jobs go to plan but the existing problem you had was certainly a headscratcher but pleased we could help resolve this for you with minimum fuss we look forward to seeing you in twelve months for the annual Vaillant boiler service
Very professional job
Customer Service
Quality
Value
Mat Baker is a first class workman. He is professional, courteous and takes pride in his work. He did a plumbing job for me this time, and it was done properly, and there was no mess to clear up. I have used him in the past and he has always been helpful, does not overcharge and the work is always up to a high standard. He explains things well and is always happy to answer any questions I might have. He is efficient, quick and very good at what he does. I would highly recommend him to anyone. Mary
Mary in Greater London Posted on 04/06/2021 , work completed 02/06/2021
The trader replied (on 21/06/2021)
Hi Mary Thank you for your 5-star review. We aim to maintain our relationship with our customers and we are happy to hear that we meet your expectations and you are happy to continue to use us
Great service
Customer Service
Quality
Value
He is reliable, he does a very good job and he is very tidy and I have know him for some years now.
Which? Trusted Traders Consumer Posted on 10/06/2021 , work completed 02/06/2021
The trader replied (on 21/06/2021)
Thank you for your 5-star reviews reliability is very important to us and we are glad to help
Brilliant!
Customer Service
Quality
Value
I highly recommend this company. Our boiler was condemned last week, and the insurance company were going to take too long. Matt popped in the same day, advised and quoted us for a replacement boiler, and then pulled strings to fit us in two days later. He and Dan were both superstars as we'd been without heating and proper hot water for a week already, and it was so cold outside but even colder indoors! Very happy with the boiler and the service we received, and Matt even followed up with a message a couple of days later to check everything was OK. Thanks so much 😁
Customer in Greater London Posted on 05/04/2022 , work completed 01/04/2022
Highly recommend
Customer Service
Quality
Value
Absolutely brilliant from start to finish. Quick, tidy work and I was well informed during the whole boiler replacement process. I highly recommend using this company.
Customer in Greater London Posted on 08/08/2022 , work completed 05/08/2022
Replacement boiler
Customer Service
Quality
Value
I had my boiler replaced by mat and Dan . Great service from start to finish . Lots of advice given on products etc .Appointment date given and kept , early start , very tidy and professional job done . They take great care working in your home and mat gives clear instructions on use etc before leaving . All certificates and guarantees emailed straight away . Cant fault this company at all .
Customer in Thurrock Posted on 14/09/2022 , work completed 14/09/2022
VERY PLEASED
Customer Service
Quality
Value
Being in my 90's I was a little apprehensive about a new boiler. However Mat & Dan arrived on time with covering for carpets and floors, then straightaway into action. Afterwards everything was put back in place and left clean and tidy. They did a great job and I would recommend them to anyone.
Customer in Greater London Posted on 27/07/2023 , work completed 25/07/2023
Highly recommended Essex Boiler Replacement `co.
Customer Service
Quality
Value
Today was the fourth consecutive boiler service since Essex Boiler Replacement, Mat Baker, installed the new boiler in March 2020. As usual Mat was punctual, very professional and efficient as well as being very amiable and pleasant to deal with. I also find the cost of the boiler service and the service provided to be very reasonable. I highly recommend this Company for any boiler related work.
Customer in Greater London Posted on 06/03/2025 , work completed 06/03/2025
The trader replied (on 07/03/2025)
Thank you for your kind review and for your continued trust in The Boiler Replacement Company. It has been a pleasure servicing your boiler over the years, and I truly appreciate your recommendation. I am pleased to hear that you have been happy with both the installation and ongoing maintenance. Providing a professional, efficient, and friendly service is always my priority, so it is great to know that this has been reflected in your experience. If you ever require any further assistance, please do not hesitate to get in touch. Best regards, Mat Baker The Boiler Replacement Company
Matthew Baker's professionalism
Customer Service
Quality
Value
I feel I was very lucky to have found Matthew Baker of The Boiler Replacement Company (Essex) Limited as a boiler engineer. I found him about 10 days ago by chance through online research. The following day he visited my house to check my boiler, which was very old and showing some signs of defects. He explained his thoughts in a way that clearly indicated his expertise. In fact, I had already concluded that it was time I replaced the boiler. My feeling of confidence in him was such that I had no hesitation in choosing him as the boiler engineer to replace the boiler for me. I thought his pricing was reasonable. About a week later he replaced my boiler with a new one of the same brand. The whole process (from selecting a new boiler and the boiler system control, to the boiler replacement work and the post-installation guarantee registration work) was extremely smooth and demonstrated such a high level of professionalism (including customer care) on his part. I don't feel I could have asked for better service from a boiler engineer.
Customer in Greater London Posted on 08/02/2025 , work completed 05/02/2025
The trader replied (on 10/02/2025)
Thank you so much for your kind words! It truly means a lot to hear that you felt confident in choosing us for your boiler replacement. At The Boiler Replacement Company, we pride ourselves on delivering expert advice, smooth installations, and excellent customer care, so it’s fantastic to know that you had such a positive experience. It was a pleasure working with you, and we’re always here if you ever need any further assistance. Wishing you many years of warmth and comfort with your new boiler! Best regards, Matthew & The Boiler Replacement Company Team
Brilliant job
Customer Service
Quality
Value
I was very impressed with the work of this trader. He was always prompt & carried out all work in an efficient & professional manner. In addition he was always willing to listen to any concerns, answer questions & offer advice. I have no hesitation in recommending him.
Janet, Essex Posted on 30/09/2014 , work completed 30/09/2014
Brilliant job sufficient good service
Customer Service
Quality
Value
The boiler replacement company turned up as the sufficient time they would and done a superb job. A good service for me and my boiler, couldn't be more happy.
Tony, Essex Posted on 03/02/2015 , work completed 03/02/2015