Endorsed by Which?

The Boiler Replacement Company (Essex) Ltd

4.9

161 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

May 2020
Apr 2019

About

About Us
At The Boiler Replacement Company, we understand that replacing your boiler is a significant investment, and we’re here to make the process as smooth and stress-free as possible. With 22 years of experience, we’ve earned a reputation as one of the most trusted boiler specialists in Essex and East London.

Our Gas Safe registered engineers are expertly trained by Worcester Bosch, Vaillant, Glow-worm, and ATAG, ensuring every installation meets the highest safety and quality standards. We take pride in delivering energy-efficient, long-lasting solutions tailored to your needs.

Customer satisfaction is at the heart of everything we do. From expert advice to meticulous installation, we go the extra mile to provide reliable service, honest pricing, and complete peace of mind. When you choose us, you’re choosing quality, expertise, and a company that truly cares.

Your comfort is our priority—let us keep your home warm!

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Underfloor heating
    • Power flushing
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Bathroom fitters

    • Bathroom refurbishment
    • Bathroom design services
    • Wet rooms
  • More Services

    • central heating flushing

Customer reviews

Why you can trust these reviews

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4.9
161 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Great work and all on time
Customer Service
Quality
Value
Very professional and reliable. Helpful and sensible in planning what was needed, and great choice on cost. Delivered on time and very helpful with follow up questions. Totally happy with this service
Customer in Essex Posted on 14/03/2020 , work completed 02/03/2020
The trader replied (on 28/04/2020)
Thank you for your 5 star review. We pride ourselves on being proffesional,reliable and offer a 5 star customer service Many Thanks
Boiler replacement
Customer Service
Quality
Value
After our daughter had such good service from Matt and Dan from the Boiler Replacement Co we decided to change our old conventional boiler to a more modern combi. We got our quote within days and the work started on the following Tuesday. It was quite a major job requiring the boiler to be relocated from a downstairs utility room to an upstairs spare bedroom, but the work was completed on time, with the least inconvenience or mess possible. Can only recommend Matt and Dan for their 1st rate service, thanks.
Customer in Greater London Posted on 31/01/2020 , work completed 24/01/2020
The trader replied (on 28/04/2020)
Thank You for your 5 star review Relocating the boiler can be a tricky install but we try to make it as straight forward as we can . Really great to know we managed to offer a 1st rate service. Many Thanks.
Review
Customer Service
Quality
Value
My very old boiler broke down on Saturday and water was leaking so was in a bit of a panic. I called Mat and he came out Saturday morning within an hour of calling which was amazing! My boiler was very old and replaced a few days later. It was quite difficult job and he did it within 2 days. Very efficient, friendly, well organised and professional - very highly recommended.
Customer in Greater London Posted on 08/01/2020 , work completed 08/01/2020
The trader replied (on 28/04/2020)
Thank you for taking the time to leave us a review. We aim to offer a quick service and still uphold our values of maintaining our 5 star customer service. Many Thanks
Really good job carried out
Customer Service
Quality
Value
Matt came to review a leak behind our downstairs toilet which had been faulty for some time. He solved this problem and other issues in this room, new taps and radiator, together with new kitchen taps. He was very helpful with his advice and carried out the work professionally and thoroughly to our utmost satisfaction. We would recommend him strongly and have passed his name to friends who have been equally pleased with the work he has carried out. He is thoroughly reliable and helpful.
Customer in Greater London Posted on 25/11/2019 , work completed 30/10/2019
The trader replied (on 28/04/2020)
Thank you for the review. It is always nice to hear that we get recommendations to friends and aim to please all our customers. Many Thanks
Very please with the work
Customer Service
Quality
Value
They had a great attidtude. The engineer who came to change my boiler and 2 raditors knew his job, knew what to do and I have compliants wahtsoever, he was very clean and tidy.
Which? Trusted Traders Consumer Posted on 04/11/2019 , work completed 04/11/2019
Excellent service.
Customer Service
Quality
Value
Pleased with the way they did the job.
Harold, Hornchurch Posted on 24/10/2019 , work completed 24/10/2019
Helpful
Customer Service
Quality
Value
Tested boiler, pump and radiators. Very helpful and came back to check next day.
Ruth, West Sussex Posted on 18/09/2019 , work completed 18/09/2019
High quality workmanship
Customer Service
Quality
Value
Matt and his team installed a new atag combi boiler and controller re-routed and upgraded the gas pipe, hot and cold water pipes were also renewed.The old boiler, cylinder, tanks and old pipework were removed. All this work was carried out to an extremely high standard with Matt updating me regularly letting me know how things were proceeding, the house was always left spotless at the end of each day. The job was finished on time and budget Matt has phoned to check that the installation is working fine and to get in touch if I have any problems in the future I would very highly recommend Matt and his team to anyone wanting there boiler or central heating upgraded.
Customer in Essex Posted on 15/09/2019 , work completed 12/09/2019
Excellent service and quality
Customer Service
Quality
Value
New boiler and radiators fitted for house renovations. Prompt service with very good communications. Quality installation.
Alan, Greater London Posted on 16/07/2019 , work completed 13/06/2019
The trader replied (on 27/08/2019)
Hi Alan Thank you for your kind words . We pride ourselves on our customer satisfaction and look forward to dealing with you again. Mat The Boiler Replacement Company
New boiler and radiators
Customer Service
Quality
Value
Matt came well recommended and was simple and straight forward to deal with, he replied promptly to all comms and clearly explained what work was to be carried out and the reason. The work was completed on time and to the quote, Matt even installed two extra radiators at extremly short notice. Matt and his co-worker worked full days, they were polite and professional. Dust sheets and carpet protectors were laid, there was minimal mess and all was cleaned up after. The ATAG Boiler is wonderful, instant hot water up and down stairs and heats the whole house in no time at all, it makes no noise unlike the old boiler. I am happy to recommend Matt and would be happy to use him again.
Customer in Essex Posted on 07/03/2019 , work completed 22/01/2019
The trader replied (on 27/08/2019)
Thank you for taking the time to review our company. We pride ourselves on making each and every installation as hassle free for our customers as we can. Keeping the communication at the forefront of every install always makes the job run smoother . Mat The Boiler Replacement Company
Amazing job.
Customer Service
Quality
Value
Matt and his team did an amazing job, even putting right all the problems left by British Gas! Would recommend this company to everyone. Peace of mind with a 10 year guarantee.
Vicki, Essex Posted on 27/02/2019 , work completed 27/02/2019
The trader replied (on 27/08/2019)
Hi Vicki Thank you for taking the time to review our company. We pride ourselves on our long term relationships with our customers and only use manufacturers who are prepared to work closely with us . Enjoy your hassle free boiler for 10 years . Mat The Boiler Replacement Company
New boiler fitted
Customer Service
Quality
Value
The two heating engineers arrived right on time. Protection to the work surfaces was laid down. The old boiler was removed and disposed of the same day. The new boiler was fitted and working in around 7 hours and many safety checks were carried out to ensure all was working correctly. Matt then took the time to explain the boilers controls and even came back the next day to make sure I was happy and to double check everything. This is a company that delivers quality workmanship and felt I could trust them 100%.
Customer in Greater London Posted on 16/01/2019 , work completed 14/01/2019
The trader replied (on 27/08/2019)
Thank you for taking the time to write such an amazing review. We pride ourselves on giving our customers a 100% hassle free installation. Our commitment to our customer service is something we feel each and every installation deserves . Mat The Boiler Replacement Company
Trustworthy, reliable, great value for money
Customer Service
Quality
Value
Matt removed & replaced our boiler He was fast, efficient, reliable, tidy, trustworthy. Thoroughly great value for money I couldn’t recommend him highly enough
Customer in Greater London Posted on 08/12/2018 , work completed 07/12/2018
Fantastic work ethic, professional and caring
Customer Service
Quality
Value
Before I start the review, for anyone reading this with a view to get a quote from Mat. The ATAG boiler is a premium unit. It has transformed everything water related in our house. What do you get for your money in terms of labour for combi upgrade from the old Boiler/water cylinder type setup from Mat's team. Two professional plumbers that take great pride in their work, are diligent, amicable, hard working (They both worked liked trojans for the three days they were there). Tidied up after themselves, discussed problems with me and various options. They additionally carried out carpentry to ensure the cupboard that enclosed the boiler was modified to take the new unit. My mind was completely set at ease with everything they were doing. Great job, I can't fault them. Fantastic value for money, they really earned it.
Customer in Essex Posted on 05/12/2018 , work completed 05/12/2018
Clean, quick & punctual.
Customer Service
Quality
Value
The two workers arrived, started work punctually with a very short lunch break. Their work was clean and really well sheeted up, both always wore bootees over their shoes when in the house. Although work was quoted 5 days it was finished in 3 1/2. instructions as to the use of the new boiler were clearly given, system checked, set up & operating before they left. Knowledgeable, friendly, polite and considerate pair.
Victor, Essex Posted on 29/10/2018 , work completed 29/10/2018
Wouldn’t hesitate to recommend.
Customer Service
Quality
Value
Having moved into a new house whilst expecting our first child we engaged the services of Mat to install a new boiler and sort out the entire heating system. He scheduled the work in a timely manner, turned up as agreed and worked tirelessly to get the job complete even though he was faced with numerous challenges along the way. Good humoured throughout despite the difficulties I wouldn’t hesitate to recommend him for further work.
Emma, Hornchurch Posted on 27/10/2018 , work completed 27/10/2018
Work of the highest quality.
Customer Service
Quality
Value
Matt did a a full refit of a boiler and central heating. Very high quality work. Moved the boiler and cylinder to create a large space in loft after previous plumbers were lazy and put it where was easiest for them. Great value for money. Incredibly tidy and worked quickly. Matt has also completed work on my rented flat. Is completely trustworthy, and is always available on the phone even when he was in hols to sort out problem. Top man, wouldn’t use anyone else.
Rich Tucker Posted on 27/09/2018 , work completed 27/09/2018
Highly recommend
Customer Service
Quality
Value
Excellent service provided which was fast and efficient. I would highly recommend them to friends & family.
Vickie, Essex Posted on 24/09/2018 , work completed 24/09/2018
Excellent job
Customer Service
Quality
Value
Replace new boiler. Excellent job, reliable.
Ruth, Essex Posted on 18/09/2018 , work completed 18/09/2018
PROFESSIONAL AND HONEST MAN
Customer Service
Quality
Value
He was on time i gave my tenant mobile no i asked Matthew to call my tenant to arrange it with him Matthew arrange it for me and done the job Gas checked for soundness Boiler stripped down and fully serviced including cleaning burner,outer heat exchanger ,electrodes and condense trap New graphite burnet seal and all rads and rad valves checked Landlord cert done and job checked my tenant was happy he said he was clean and tidy and bang on time Big Thankyou Matthew keep it up mate will highly recommend u to my friends and family 5 star service
Levent Posted on 13/09/2018 , work completed 13/09/2018
Great Job, Top Job
Customer Service
Quality
Value
Matt and his team completely re plumbed by 3200sq ft house including installing a brand new tanks, heating systems and bathrrom installs. The whole team was very trustworthy and completed the job in time to the specification we had discussed. I would not hesitate to use Matt again in any further projects I undertake.
danielrc23 Posted on 13/09/2018 , work completed 13/09/2018
Immaculate work with real customer service
Customer Service
Quality
Value
Matt came highly recommended, and for good reason. As a complete novice I had many questions about types of boiler, requirements for our family, future proofing in case of extension, etc. Matt took the time to explain everything I needed to know in order to make my own informed decision. Products were thoughtfully explained in language I could understand along with the pros and cons. Boilers are a big investment and I wanted to feel confident I’d make the right decision. Matt is completely understanding of what suits a family’s circumstances. Having made a decision on the type of boiler I was very pleased with the efficient fitting service, clean, professional and pipe work that wouldn’t look out of place at an art gallery! I had a tricky corner and cabinet specifications which Matt worked to with great success. Overall, I would not hesitate to recommend The Boiler Replacement Company to anyone who decides they want the peace of mind and security of a specialist who has the highest standard of workmanship.
Mel J C Posted on 30/08/2018 , work completed 30/08/2018
Excellent job
Customer Service
Quality
Value
Matt started my jobs by installing a new ATAG boiler and then proceeded to update & improve my bathroom fixtures & fittings. My top requirement was an improved shower system due to low water pressure, which he solved and I am thrilled with the result. The work was done as quickly as was possible & any problems dealt with in a professional manner. i would highly recommend Matt & his team as a totally reliable company that you can trust. Jean London
Chidwick Posted on 01/08/2018 , work completed 01/08/2018
Prompt and profesional
Customer Service
Quality
Value
Contacted Mat on Friday and he arranged an appointment to establish a time to investigate problem with Valliant boiler that day. Arranged visit and completed work on Monday, serviced and replaced parts that day, good job done. definitely recommended. David Mackie
Mackie Posted on 04/07/2018 , work completed 04/07/2018
Highly recommend
Customer Service
Quality
Value
New boiler and radiator, worked cleanly worked to time scale. Matt was helpful I was very impressed and I would highly recommended him. Matt hoovered all my carpets and cleaned every work top. 100% happy thank you.
Rossalyn, Essex Posted on 02/07/2018 , work completed 02/07/2018