Endorsed by Which?

The Boiler Replacement Company (Essex) Ltd

4.9

162 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

May 2020
Apr 2019

About

About Us
At The Boiler Replacement Company, we understand that replacing your boiler is a significant investment, and we’re here to make the process as smooth and stress-free as possible. With 22 years of experience, we’ve earned a reputation as one of the most trusted boiler specialists in Essex and East London.

Our Gas Safe registered engineers are expertly trained by Worcester Bosch, Vaillant, Glow-worm, and ATAG, ensuring every installation meets the highest safety and quality standards. We take pride in delivering energy-efficient, long-lasting solutions tailored to your needs.

Customer satisfaction is at the heart of everything we do. From expert advice to meticulous installation, we go the extra mile to provide reliable service, honest pricing, and complete peace of mind. When you choose us, you’re choosing quality, expertise, and a company that truly cares.

Your comfort is our priority—let us keep your home warm!

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Underfloor heating
    • Power flushing
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Bathroom fitters

    • Bathroom refurbishment
    • Bathroom design services
    • Wet rooms
  • More Services

    • central heating flushing

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
162 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Professional company
Customer Service
Quality
Value
Very efficient and helpful and a very pleasant manner. Would recommend with no hesitation.
Edmund, Essex Posted on 28/05/2015 , work completed 28/05/2015
Excellent work
Customer Service
Quality
Value
I would recommend him highly. A clean & efficient worker
Margaret, Essex Posted on 05/05/2015 , work completed 05/05/2015
Dave,Woodford
Customer Service
Quality
Value
Done a great job replacing our old central heating with a new combi boiler and seven up to-date rads. They not only feel great but they look great. l would highly recommend Matt to anyone to carry out a boiler replacement system.
Dave@woodford Posted on 26/05/2016 , work completed 26/05/2016
My Review
Customer Service
Quality
Value
Excellent work - very pleasant man. Would recommend him.
James, Essex Posted on 24/03/2016 , work completed 24/03/2016
More Great Service
Customer Service
Quality
Value
Had an ATAG combi boiler installed to replace our traditional one which was beginning to go wrong. Throughout the process I was updated and kept informed. I was given all the necessary information I needed to choose the boiler I needed/wanted and together we decided the ATAG was best for our needs. Fitting was professional and Matt kept the area clean so, although we were without hot water for one night, he was able to provide us with hot water for the second night and allowed him extra work the next day to tidy all the work up. Yet again, great service and I have NO hesitation in recommending Matt for any plumbing / boiler / heating work.
Ali Williams Posted on 14/05/2016 , work completed 14/05/2016
Mr and Mrs Mitchell, Gants Hill - Dec 2014
Customer Service
Quality
Value
We would strongly recommend, The Boiler Replacement Company for anyone looking to replace their boiler and/or central heating system. Matthew Baker provided a professional service from the beginning with a detailed quotation through to the implementation of our new boiler and radiators. He kept us fully updated at all times and worked in a clean and tidy manner to minimise disruption to our family life.
Mr and Mrs Mitchell Posted on 29/12/2014 , work completed 29/12/2014
Brilliant Central Heating Engineer
Customer Service
Quality
Value
I employed Boiler Replacement Company following a recommendation from a friend after several let downs by three other central heating engineers. How glad I was to give them my business following a quotation that was not the cheapest but was FULLY detailed in what they would do, even down to telling me that all the areas they would work in would be covered by protective sheeting! The engineer, Matthew, turned up on the agreed day, on time and fully equipped for what he had to do that day. All the old equipment was removed that day, boiler, hot water and cold water tanks, all removed and disposed of. Next two days the new boiler was fitted in our walk in loft of our chalet bungalow and all new piping and electrics installed and boiler was then up and running. Absoluteiy brilliant service from a very skilled engineer and so pleased that we trusted this company to do the work. I recommend them to anybody who is looking for a trustworthy,skilled craftsman in this field.
CMR400722190 Posted on 12/02/2015 , work completed 12/02/2015
Very highly recommended
Customer Service
Quality
Value
Mat installed a new combo ATAG boiler and new radiators throughout our 3 bedroomed home. i cannot speak more highly of Mat's service. He is very professional, friendly, hard working, prompt and accommodating. He is also very clear on all communications of cost, details of the job, expected time line etc. Mat obviously takes pride in his work and has a very standard. We are very pleased with our new system and the services received, and will not hesitate to use Mat for future projects.
hannah Posted on 13/08/2016 , work completed 13/08/2016
Great work
Customer Service
Quality
Value
Friendly, good quality and fast.
qiulong Posted on 22/09/2016 , work completed 22/09/2016
Top bloke, Top service
Customer Service
Quality
Value
Matt replaced our old boiler with an atag combi ic36 boiler with a one thermostat. The work was carried out to a very high standard. Matt was a very knowledgeable chap on all aspects of the removal of the old boiler to the installation and set up of the atag ic36 and one controller. Would highly recommend to anyone who needs a boiler replaced by a professional. Thank you Matt Graham & Jo
Gilesyjo Posted on 27/01/2017 , work completed 27/01/2017
Excellent Work
Customer Service
Quality
Value
Matt and his assistant Dan installed gas central heating, pipes and a boiler in my flat. They carried out the job in a quick but efficient manner. They also fitted a heated towel rail in the bathroom. They were very professional in everything they did and I would recommend them to anyone who wants the above type of work done in their own home. The price was very reasonable and the job they did was done in a thorough, efficient and professional way. They removed old gas fire and also cleaned up after they had finished and did not leave a mess. Matt also explained very thoroughly beforehand what was needed and gave me a reasonable quote. If you want a job done properly Matt is the man to do it.
Which? Trusted Traders Consumer Posted on 15/06/2017 , work completed 15/06/2017
Work of the highest quality.
Customer Service
Quality
Value
Matt did a a full refit of a boiler and central heating. Very high quality work. Moved the boiler and cylinder to create a large space in loft after previous plumbers were lazy and put it where was easiest for them. Great value for money. Incredibly tidy and worked quickly. Matt has also completed work on my rented flat. Is completely trustworthy, and is always available on the phone even when he was in hols to sort out problem. Top man, wouldn’t use anyone else.
Rich Tucker Posted on 27/09/2018 , work completed 27/09/2018
Thoroughly professional
Customer Service
Quality
Value
Matt & Dan replaced our 40 yr old Potterton Neataheat conventional boiler with a Vaillant 835 combi. Prior to installation Matt visited twice to check it's suitability for my property explaining clearly where the new pipe work would be and what would be removed as no longer required. During the installation all issues (and there were a few) were discussed with me before being resolved and the job was completed on time at no extra cost but more importantly to our satisfaction. Both guys were punctual clean and polite leaving my property very tidy. I would have no hesitation in recommending this company. Matt has done some follow up work subsequently again very efficiently and at no extra cost.....He really does like to keep his customers "Happy" and is real gentleman.
Nigel & Sheila Chapman Posted on 14/07/2017 , work completed 14/07/2017
Installation of ATAG 10 year guaranteed boiler
Customer Service
Quality
Value
Matt and Dan replaced our 29 year old boiler in a very professional manner. It was not a straight forward job as the boiler had to be relocated from the kitchen to the upstairs airing cupboard but this was done with the least possible disruption and to a very high standard. From the very first meeting with Matt we felt he was a person we could trust, with expert knowledge in his field. Since the installation the boiler has exceeded our expectations re. ease of programming and quietness and we can only thank Matt and Dan for the excellent way they handled all aspects of this installation
Christina Cox Posted on 26/10/2017 , work completed 26/10/2017
Very reliable and thorough
Customer Service
Quality
Value
Matt came to us at the end of a long day working on a nearby house when we had no previous dealings with him. We had a very noisy heating problem which another heating engineeer was unable to resolve.Matt cured the initial problem and he then followed up at our request to sort out our inefficient heating system which he achieved with the minimum of disruption but the greatest of care. Our heating system is now fully functional and working well after many years of unsatisfactory work from other sources. Nothing was too much trouble for Matt and his priority was our total satisfaction rather than a quick job and a hefty bill. It was a pleasure dealing with someone who has his customer’s wellbeing as a proirity over the usual treatment given by some engineers. He followed up after the work was finished to check that everything was still working well. We later recommended Matt to a friend and he also was delighted with the care and attention given by Matt when he replaced a very old heating system. I really cannot sing his praises more and hope that we have a long working relationship ahead. John Clay 23/02/2018
John Clay Posted on 23/02/2018 , work completed 23/02/2018
Highly recommend
Customer Service
Quality
Value
New boiler and radiator, worked cleanly worked to time scale. Matt was helpful I was very impressed and I would highly recommended him. Matt hoovered all my carpets and cleaned every work top. 100% happy thank you.
Rossalyn, Essex Posted on 02/07/2018 , work completed 02/07/2018
Trustworthy, reliable, great value for money
Customer Service
Quality
Value
Matt removed & replaced our boiler He was fast, efficient, reliable, tidy, trustworthy. Thoroughly great value for money I couldn’t recommend him highly enough
Customer in Greater London Posted on 08/12/2018 , work completed 07/12/2018
New boiler fitted
Customer Service
Quality
Value
The two heating engineers arrived right on time. Protection to the work surfaces was laid down. The old boiler was removed and disposed of the same day. The new boiler was fitted and working in around 7 hours and many safety checks were carried out to ensure all was working correctly. Matt then took the time to explain the boilers controls and even came back the next day to make sure I was happy and to double check everything. This is a company that delivers quality workmanship and felt I could trust them 100%.
Customer in Greater London Posted on 16/01/2019 , work completed 14/01/2019
The trader replied (on 27/08/2019)
Thank you for taking the time to write such an amazing review. We pride ourselves on giving our customers a 100% hassle free installation. Our commitment to our customer service is something we feel each and every installation deserves . Mat The Boiler Replacement Company
Amazing job.
Customer Service
Quality
Value
Matt and his team did an amazing job, even putting right all the problems left by British Gas! Would recommend this company to everyone. Peace of mind with a 10 year guarantee.
Vicki, Essex Posted on 27/02/2019 , work completed 27/02/2019
The trader replied (on 27/08/2019)
Hi Vicki Thank you for taking the time to review our company. We pride ourselves on our long term relationships with our customers and only use manufacturers who are prepared to work closely with us . Enjoy your hassle free boiler for 10 years . Mat The Boiler Replacement Company
Excellent service and quality
Customer Service
Quality
Value
New boiler and radiators fitted for house renovations. Prompt service with very good communications. Quality installation.
Alan, Greater London Posted on 16/07/2019 , work completed 13/06/2019
The trader replied (on 27/08/2019)
Hi Alan Thank you for your kind words . We pride ourselves on our customer satisfaction and look forward to dealing with you again. Mat The Boiler Replacement Company
Efficient reliable professional service
Customer Service
Quality
Value
We contacted Mat for help in replacing our antiquated floor-standing boiler system. He quickly understood our needs for an efficient new system with minimum fuss and disruption and that is exactly what he delivered. After an informative discussion of two options, he and Dan completed an impressive professional job skillfully and promptly. I recommend their service.
Customer in Greater London Posted on 26/04/2020 , work completed 22/04/2020
Successful boiler replacement
Customer Service
Quality
Value
My existing boiler failed on 23 March so I contacted this company to give an estimate during that day. Mat came the next day to survey the work and discuss options. A detailed estimate was sent later that evening with a choice of boiler manufacturers. I made my choice of boiler which was ordered immediately with delivery and installation agreed. Mat arrived promptly as promised wearing protective clothing due to current virus. The installation was carried out professionally and efficiently. Some additional work was carried at an additional agreed cost. Great care was taken to avoid close contact due to a Covid-19 situation. On completion of the work how to use the new system was explained. A neighbour recommended this company to me and I would have no hesitation in recommending them to others who might need similar work or maintenance.
Customer in Greater London Posted on 01/04/2020 , work completed 30/03/2020
The trader replied (on 28/04/2020)
Thank you for such a fantastic review. Glad we could help in such challenging times and thank you for trusting us to get on with the job. Many Thanks Mat
Efficient and accomodating . A job well done.
Customer Service
Quality
Value
Our heatin system suddenly stopped working without warning. Mat was able to diagnose the primary problem which was the pump. Within a few days we agreed when the work would be done on a day and time to suit us . My wife and I have physical limitations and Mat was sensitive to our situation. Apart from replacing the pump , Mat and his colleague also serviced the boiler and the heating system. Everything was explained and demonstrated . I was really pleased and impressed by the efficiency, thoroughness and tidiness of their work which was completed within the day. No doubt I could get the work done a bit cheaper but to my mind Mat offers good quality and value and hope to give him more work .
Customer in Greater London Posted on 05/09/2020 , work completed 03/09/2020
Annual service
Customer Service
Quality
Value
I always use this company to service my boiler as I was pleased with the work when they installed it 4 years ago. I received an email reminding me that the service was due. I arranged a convenient date and time and Matt came and checked the boiler and heating systems. I then received an invoice and safety certificate. I am always pleased with the work of this company and would recommend them.
Jane in Greater London Posted on 04/06/2021 , work completed 02/06/2021
The trader replied (on 21/06/2021)
Hi Jane Thank you for your 5-star review. We are pleased that you are happy with the service we offer and continue using us for your boiler servicing
Great work on replacing an old boiler
Customer Service
Quality
Value
My ancient boiler needed replacing and this was done in a timely manner exactly as quoted for. Mat and his team are friendly, courteous and tidy. The work was completed in a professional manner and the new boiler is working perfectly and efficiently. I highly recommend.
Customer in Essex Posted on 22/02/2022 , work completed 14/02/2022