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The Boiler Replacement Company (Essex) Ltd

4.9

162 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

May 2020
Apr 2019

About

About Us
At The Boiler Replacement Company, we understand that replacing your boiler is a significant investment, and we’re here to make the process as smooth and stress-free as possible. With 22 years of experience, we’ve earned a reputation as one of the most trusted boiler specialists in Essex and East London.

Our Gas Safe registered engineers are expertly trained by Worcester Bosch, Vaillant, Glow-worm, and ATAG, ensuring every installation meets the highest safety and quality standards. We take pride in delivering energy-efficient, long-lasting solutions tailored to your needs.

Customer satisfaction is at the heart of everything we do. From expert advice to meticulous installation, we go the extra mile to provide reliable service, honest pricing, and complete peace of mind. When you choose us, you’re choosing quality, expertise, and a company that truly cares.

Your comfort is our priority—let us keep your home warm!

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Underfloor heating
    • Power flushing
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Bathroom fitters

    • Bathroom refurbishment
    • Bathroom design services
    • Wet rooms
  • More Services

    • central heating flushing

Customer reviews

Why you can trust these reviews

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4.9
162 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Fantastic job
Customer Service
Quality
Value
I was extremely pleased with Matt's work. He was very tidy no need to redecorate. Would recommend Matt's company to everyone.
Shirley Cody Posted on 18/01/2018 , work completed 18/01/2018
Prompt and profesional
Customer Service
Quality
Value
Contacted Mat on Friday and he arranged an appointment to establish a time to investigate problem with Valliant boiler that day. Arranged visit and completed work on Monday, serviced and replaced parts that day, good job done. definitely recommended. David Mackie
Mackie Posted on 04/07/2018 , work completed 04/07/2018
Really good job carried out
Customer Service
Quality
Value
Matt came to review a leak behind our downstairs toilet which had been faulty for some time. He solved this problem and other issues in this room, new taps and radiator, together with new kitchen taps. He was very helpful with his advice and carried out the work professionally and thoroughly to our utmost satisfaction. We would recommend him strongly and have passed his name to friends who have been equally pleased with the work he has carried out. He is thoroughly reliable and helpful.
Customer in Greater London Posted on 25/11/2019 , work completed 30/10/2019
The trader replied (on 28/04/2020)
Thank you for the review. It is always nice to hear that we get recommendations to friends and aim to please all our customers. Many Thanks
Good Service!
Friends of mine, an elderly couple, contacted me for advice after having their gas turned off at their meter for a leak detected within their property. This meant no heating when it was still cold. The leak was discovered during work to install a new gas main along their road. To make matters worse, the contractors called in gas engineers who condemned my friends’ boiler too when it had been working okay. I called Mat who responded quickly and arrived exactly when he said he would. He soon identified and fixed the leak and upgraded the internal pipework to meet current gas regulations. He then restarted the boiler, did the necessary checks for carbon monoxide etc and to date it’s been running fine. My friends were delighted with the service Mat gave, and thought his bill was very reasonable.
Customer in Greater London Posted on 22/05/2020 (Reviewer did not use service)
So Impressed - thank you so much.
Customer Service
Quality
Value
An excellent service. Matt confirmed we needed a new boiler and our chosen one was installed today with the minimum fuss and disruption. We were given 3 boilers to choose from all of which was suitable for our home. I would recommend this company to anyone in the Cranham and Upminster area.
Customer in Greater London Posted on 28/05/2020 , work completed 28/05/2020
New boiler and radiators
Customer Service
Quality
Value
Matt came well recommended and was simple and straight forward to deal with, he replied promptly to all comms and clearly explained what work was to be carried out and the reason. The work was completed on time and to the quote, Matt even installed two extra radiators at extremly short notice. Matt and his co-worker worked full days, they were polite and professional. Dust sheets and carpet protectors were laid, there was minimal mess and all was cleaned up after. The ATAG Boiler is wonderful, instant hot water up and down stairs and heats the whole house in no time at all, it makes no noise unlike the old boiler. I am happy to recommend Matt and would be happy to use him again.
Customer in Essex Posted on 07/03/2019 , work completed 22/01/2019
The trader replied (on 27/08/2019)
Thank you for taking the time to review our company. We pride ourselves on making each and every installation as hassle free for our customers as we can. Keeping the communication at the forefront of every install always makes the job run smoother . Mat The Boiler Replacement Company
Review
Customer Service
Quality
Value
My very old boiler broke down on Saturday and water was leaking so was in a bit of a panic. I called Mat and he came out Saturday morning within an hour of calling which was amazing! My boiler was very old and replaced a few days later. It was quite difficult job and he did it within 2 days. Very efficient, friendly, well organised and professional - very highly recommended.
Customer in Greater London Posted on 08/01/2020 , work completed 08/01/2020
The trader replied (on 28/04/2020)
Thank you for taking the time to leave us a review. We aim to offer a quick service and still uphold our values of maintaining our 5 star customer service. Many Thanks
Great work and all on time
Customer Service
Quality
Value
Very professional and reliable. Helpful and sensible in planning what was needed, and great choice on cost. Delivered on time and very helpful with follow up questions. Totally happy with this service
Customer in Essex Posted on 14/03/2020 , work completed 02/03/2020
The trader replied (on 28/04/2020)
Thank you for your 5 star review. We pride ourselves on being proffesional,reliable and offer a 5 star customer service Many Thanks
Superb
Customer Service
Quality
Value
1st class, completed the work in one day. His attitude was superb, easy to deal with and left everything clean
Keith, Essex Posted on 30/10/2020 , work completed 22/10/2020
Great people to fit your new boiler
Customer Service
Quality
Value
Mat replaced our broken boiler. Responded straight away to my request for a quote, came to do a site visit and installed the new boiler quickly after. Great job and would definitely recommend and the price was as agreed. Thanks mat
Customer in Greater London Posted on 18/02/2021 , work completed 18/02/2021
The trader replied (on 21/06/2021)
Thank you so much for your 5-star review we aim to be as responsive as possible and a speedy boiler installation is something we know is very important to our customers
Replacement Boiler
Customer Service
Quality
Value
I would highly recommend The Boiler Replacement Company. Matthew is a trustworthy professional who does a thorough job and maintains a clean work environment. When we encountered some unexpected challenges during the project at my house, Matthew handled them with professionalism and expertise. Melissa
Customer in Greater London Posted on 28/01/2024 , work completed 10/01/2024
Excellent work, recommended
Customer Service
Quality
Value
Arrived on time as promised, excellent work, rectified an issue a previous plumber had been unable to resolve, explained the planned work needed, was tidy, saved us needing a new boiler, will definitely use again and recommend to family and friends !
Customer in Greater London Posted on 03/10/2024 , work completed 27/09/2024
Excellent service
Customer Service
Quality
Value
Brilliant job very considerate to the customers the work was completed on time and also at a reasonable price. I have used this company before and also so has my family I would fully recommend to others
Customer in Greater London Posted on 19/02/2025 , work completed 19/02/2025
The trader replied (on 21/02/2025)
Thank you so much for your kind words and continued support! We’re thrilled to hear you were happy with the service, pricing, and the care our team provided. It means a lot that both you and your family trust us with your boiler needs. We truly appreciate your recommendation and look forward to helping you again in the future!
Gas Boiler Service
Customer Service
Quality
Value
I had my boiler fitted by this company five years ago. I can't say enough good things about them. They give a first class service, always on time, very helpful and very friendly. I have my boiler serviced by them every year and I would never go anywhere else. They are the best.
Customer in Thurrock Posted on 08/05/2025 , work completed 06/05/2025
The trader replied (on 12/05/2025)
Thank you so much for your wonderful feedback! It’s fantastic to hear that you’re still happy with your boiler after five years and that our team continues to provide a service you can rely on. We truly appreciate your loyalty and kind words – it means a lot to us. If there’s ever anything more we can do for you, just let us know. Thanks again for choosing us!
Prompt and professional, a pleasure to do business with
Customer Service
Quality
Value
My boiler went down on boxing day 2014. Matt Baker answered my call, he was highly recommended by a friend. Viewed the job on the 29th December and started the very next day. Very good work and very tidy
Myra, Essex Posted on 03/01/2015 , work completed 03/01/2015
An excellent tradesman
Customer Service
Quality
Value
New boiler fitted by Matthew Baker who is a hard working professional. He did a very good job and we were most impressed by the way in which he managed to overcome the problems left by previous traders. We will be happy to recommend him.
Raymond, Essex Posted on 06/07/2015 , work completed 06/07/2015
Boiler & radiator replacement
Customer Service
Quality
Value
Matt fitted our new boiler and radiators in every room in April 2015 and did a superb job. We wanted to see how our heating would be before writing a review and we are so pleased with the performance it is giving us. He worked flat out while here and was tidy and took a lot of care. We would highly recommend Matt and it's really great to have finally found a Plumber to be able to trust and rely on. He has serviced our boiler and we wouldn't hesitate to call on him for advise. A job well done! Thanks Matt we really appreciate the hard work you put in to make house so homely.Heather & Kevin.
HKS123 Posted on 16/04/2016 , work completed 16/04/2016
Excellent Service
Customer Service
Quality
Value
I was looking for a gas safe registered heating engineer to service a boiler for me in a second property. I was recommended Mat via Facebook and he came round to introduce himself and discuss the job. He went to the property the following day and found the boiler in the property needed to be replaced, He provided me with photographic evidence of this. I was really impressed with the expertise and service provided by Mat and after receipt of the quote for the work I asked him to go ahead. Due to the seriousness of the problems why the boiler needed replacing I asked if he could fit this in quickly for me. Mat was very accommodating and changed his diary to fit my job in. I can honestly say that I would recommend Mat, his work is excellent, he provided photos and a video of the work as it was happening, his prices are reasonable and he knows his trade very well. Jill 29th November 2016
Jill Posted on 29/11/2016 , work completed 29/11/2016
One of the best
Customer Service
Quality
Value
I found Matt Baker via the Internet Nov 2009 when I needed a replacement boiler,he was the only one of a number called who took time to explain what would be best for our house and why and answered all my questions.We have found Matt to be efficient,reliable and fair and would and have recommend his services in the past. Thanks Matt-SW Essex.
Bertie Posted on 06/12/2014 , work completed 06/12/2014
Excellent service
Customer Service
Quality
Value
When my boiler wouldn't start I realised I would need a boiler engineer round to fix it, obviously a bill I could do without, I came across The Boiler Replacement Company details online and as they were local I put the call in, an engineer came round later that morning. My fears came alive that I need a replacement, They quickly provided a cost and it was better than I thought, the following day it had been installed. An excellent service, with quality workmanship and great VALUE for MONEY!
Ian1886 Posted on 10/05/2014 , work completed 10/05/2014
fantastic!!!
Customer Service
Quality
Value
I had a new boiler installed by this company, they were realistic in price and were flexible with cost based on a realistic budget. The contractor (Matthew) talked through my options and advised me accordingly based on what I could afford, not based on how much money he could get out of me, like some other companies do. Flexible with appointment times that were convenient to my lifestyle. I would highly recommend this company as being an honest and trustworthy service to meet anyone's needs.
VickyStrange Posted on 11/07/2014 , work completed 11/07/2014
Excellent service
Customer Service
Quality
Value
Reliable, friendly, efficient service. Feel comfortable having in our home.
Jenny, Essex Posted on 01/09/2014 , work completed 01/09/2014
Very professional
Customer Service
Quality
Value
Would definitely recommend. They installed our new boiler and fitted our new en-suite. Very prompt, professional and all work completed to a high standard.
Carl, Essex Posted on 05/05/2016 , work completed 05/05/2016
Great job, highly recommended
Customer Service
Quality
Value
Matt installed a new ATAG comb boiler, ATAG One controller, new pipes and rads throughout my house. All work was carried out to a very high standard and we are very pleased with the product and how it works. Thank you Matt! Would highly recommended the company & the ATAG boilers.
J Vincent Posted on 13/04/2017 , work completed 13/04/2017
Workmanship, service and professionalism par excellence
Customer Service
Quality
Value
Its not often these days that ones faith in humanity is restored. Everyone claims to be the best at what they do and at the best price. I have had the recent pleasure of this being demonstrated and proven to me first hand by Matthew Baker and his team at The Boiler Replacement Co. To have a 40 year old boiler replaced seemed an ovewhelming task on its own but obtaining the three quotes from heating engineers seemed even more daunting. So the process began in earnest with the added pressure of a party of 6 family members due to arrive from Canada on the 4th of November. Knowing that the old boiler was not going to stand up to 8 people in the house the decision had to be made quickly and when I met Matthew I knew he was the man for the job. He assessed the house, the existing boiler and heating system: everything was checked from the gas meter to the actual water pressure from the mains. He emailed me an exact and comprehensive quote that dissected the job into precise detail. A complete breakdown of what I would be paying for. Matthew and his team arrived day one at 8am and worked diligently on the job from start to finish over the next few days. The team worked hard to pull the job together to completion in a seamless and professional manner. Exemplary craftsmanship: removing the old boiler/the existing cylinder/loft tank and then installing the new boiler/replacing some old copper piping/9 shiny new radiators. The real star of the show? The beautiful ATAG Boiler!
Mrs Malik Posted on 12/11/2017 , work completed 12/11/2017