Endorsed by Which?

The Boiler Replacement Company (Essex) Ltd

4.9

162 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

May 2020
Apr 2019

About

About Us
At The Boiler Replacement Company, we understand that replacing your boiler is a significant investment, and we’re here to make the process as smooth and stress-free as possible. With 22 years of experience, we’ve earned a reputation as one of the most trusted boiler specialists in Essex and East London.

Our Gas Safe registered engineers are expertly trained by Worcester Bosch, Vaillant, Glow-worm, and ATAG, ensuring every installation meets the highest safety and quality standards. We take pride in delivering energy-efficient, long-lasting solutions tailored to your needs.

Customer satisfaction is at the heart of everything we do. From expert advice to meticulous installation, we go the extra mile to provide reliable service, honest pricing, and complete peace of mind. When you choose us, you’re choosing quality, expertise, and a company that truly cares.

Your comfort is our priority—let us keep your home warm!

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Underfloor heating
    • Power flushing
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Bathroom fitters

    • Bathroom refurbishment
    • Bathroom design services
    • Wet rooms
  • More Services

    • central heating flushing

Customer reviews

Why you can trust these reviews

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4.9
162 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Professional, reliable
Customer Service
Quality
Value
Matt completed a full boiler replacement for my elderly mother. His work was excellent. He was very clear about the work required and completed the work on time to the agreed specifications. His work is neat & tidy and I would recommend him for any plumbing work.
Edward, Essex Posted on 07/05/2018 , work completed 07/05/2018
PROFESSIONAL AND HONEST MAN
Customer Service
Quality
Value
He was on time i gave my tenant mobile no i asked Matthew to call my tenant to arrange it with him Matthew arrange it for me and done the job Gas checked for soundness Boiler stripped down and fully serviced including cleaning burner,outer heat exchanger ,electrodes and condense trap New graphite burnet seal and all rads and rad valves checked Landlord cert done and job checked my tenant was happy he said he was clean and tidy and bang on time Big Thankyou Matthew keep it up mate will highly recommend u to my friends and family 5 star service
Levent Posted on 13/09/2018 , work completed 13/09/2018
Workmanship, service and professionalism par excellence
Customer Service
Quality
Value
Its not often these days that ones faith in humanity is restored. Everyone claims to be the best at what they do and at the best price. I have had the recent pleasure of this being demonstrated and proven to me first hand by Matthew Baker and his team at The Boiler Replacement Co. To have a 40 year old boiler replaced seemed an ovewhelming task on its own but obtaining the three quotes from heating engineers seemed even more daunting. So the process began in earnest with the added pressure of a party of 6 family members due to arrive from Canada on the 4th of November. Knowing that the old boiler was not going to stand up to 8 people in the house the decision had to be made quickly and when I met Matthew I knew he was the man for the job. He assessed the house, the existing boiler and heating system: everything was checked from the gas meter to the actual water pressure from the mains. He emailed me an exact and comprehensive quote that dissected the job into precise detail. A complete breakdown of what I would be paying for. Matthew and his team arrived day one at 8am and worked diligently on the job from start to finish over the next few days. The team worked hard to pull the job together to completion in a seamless and professional manner. Exemplary craftsmanship: removing the old boiler/the existing cylinder/loft tank and then installing the new boiler/replacing some old copper piping/9 shiny new radiators. The real star of the show? The beautiful ATAG Boiler!
Mrs Malik Posted on 12/11/2017 , work completed 12/11/2017
Professional.
Customer Service
Quality
Value
The work was carried out to agreed schedule and budget. The installer was efficient, caring and considerate. They left everything clean and tidy and his communication was good throughout.
Lilian, Essex Posted on 20/06/2018 , work completed 20/06/2018
Fantastic work ethic, professional and caring
Customer Service
Quality
Value
Before I start the review, for anyone reading this with a view to get a quote from Mat. The ATAG boiler is a premium unit. It has transformed everything water related in our house. What do you get for your money in terms of labour for combi upgrade from the old Boiler/water cylinder type setup from Mat's team. Two professional plumbers that take great pride in their work, are diligent, amicable, hard working (They both worked liked trojans for the three days they were there). Tidied up after themselves, discussed problems with me and various options. They additionally carried out carpentry to ensure the cupboard that enclosed the boiler was modified to take the new unit. My mind was completely set at ease with everything they were doing. Great job, I can't fault them. Fantastic value for money, they really earned it.
Customer in Essex Posted on 05/12/2018 , work completed 05/12/2018
High quality workmanship
Customer Service
Quality
Value
Matt and his team installed a new atag combi boiler and controller re-routed and upgraded the gas pipe, hot and cold water pipes were also renewed.The old boiler, cylinder, tanks and old pipework were removed. All this work was carried out to an extremely high standard with Matt updating me regularly letting me know how things were proceeding, the house was always left spotless at the end of each day. The job was finished on time and budget Matt has phoned to check that the installation is working fine and to get in touch if I have any problems in the future I would very highly recommend Matt and his team to anyone wanting there boiler or central heating upgraded.
Customer in Essex Posted on 15/09/2019 , work completed 12/09/2019
Very professional from start to finish
Customer Service
Quality
Value
We were very pleased with the professional standards that was shown from quoting explanation of options and the installation of new boiler. We would have no problems in recommending Matt and The boiler replacement company. A 5star plus and many thanks for installing in what are difficult times
Customer in Greater London Posted on 08/06/2020 , work completed 04/05/2020
Five star service from the boiler replacement company
Customer Service
Quality
Value
After years of struggling with our old boiler we made the decision to have it replaced. We contacted a few companies to obtain quotes. Mat responded instantly and came over to see us the next day to carry out a survey of works and supplied us with a quote. The Boiler Replacement Company was by far the most competitive. Mat returned the next week and replaced the boiler and the optional extras that we had requested. The service that Mat provided was five star, he was very polite and professional and couldn’t have hoped for a better engineer to work in our family home. We are over the moon with our boiler upgrade, The boiler is high quality and the install is of a high standard. We look forward to meeting Mat again next year for the annual service. Can’t thank you enough Mat.
Customer in Greater London Posted on 24/08/2020 , work completed 30/07/2020
Great boiler replacement
Customer Service
Quality
Value
A fantastic service. He was very prompt in contacting me, arranging a survey & the replacement. He listened to my needs & helped me to find a boiler that would do what I needed without paying for frills I wouldn’t use. On the day he arrived on time & worked hard for the whole day. I am very happy with the new boiler & the service I received.
Customer in Greater London Posted on 15/11/2020 , work completed 14/11/2020
New boiler fitted with confidence
Customer Service
Quality
Value
I had my boiler and water tanks removed and replaced with a combi boiler. From the start, getting quotes online to having the boiler installed, I felt that I was in safe hands with Matt. I felt comfortable to ask questions and he even encouraged it, even the silly ones. Matt and Dan were professional throughout, arriving on time and keeping me informed of the progress of the works. They cleaned up as they went along which meant that after they left each evening, I was still able to use my kitchen. They even went above and beyond in helping my rescue my cat that got spooked under a cabinet in the kitchen. They wore PPE the whole time they were at my home and I felt comfortable continuing with work while they fitted the boiler. They did a beautiful job at keeping my kitchen intact when removing the ties to get to the old pipework. and managed to save them so I can reuse them to cover the new pipework. I would highly recommend this company and look forward to continuing to use their services in the future. Thank you both again.
Customer in Greater London Posted on 16/01/2021 , work completed 11/01/2021
The trader replied (on 21/06/2021)
Thank you so much for your 5-star review. We understand that it's not every day a boiler gets replaced in your property and there are many questions you may need to ask and we are more than happy to answer those questions and offer advice on things you may not have even thought of. The installation was very tight but fortunately, Vaillant has manufactured a cupboard fit boiler so it really does help with a tight installation. We look forward to servicing your boiler in 12 months time
Boiler Replacement
Customer Service
Quality
Value
"A rare honest trader". Impressive attention to detail. Mat was thorough, courteous and tidy. We willingly accepted offer of annual service.
Customer in Greater London Posted on 02/11/2021 , work completed 26/10/2021
The trader replied (on 03/02/2022)
Thank you for the 5-star review. Receiving such great feedback is always lovely to hear, and we believe offering a transparent service sits alongside an excellent boiler install. Regards The Boiler Replacement Company
Great work , knows his trade
Customer Service
Quality
Value
Matt is extremely knowledgeable. On time, works hard and with precision. Very good price as well. Thoroughly recommended
Customer in Greater London Posted on 05/03/2025 , work completed 05/03/2025
The trader replied (on 07/03/2025)
Thank you for your kind words and recommendation. I’m really pleased to hear you were happy with the service and found everything to be efficient and well-priced. It was a pleasure working with you, and if you ever need anything in the future, please don’t hesitate to get in touch. Best regards, Mat Baker The Boiler Replacement Company
Faulty heating and temporary loss of hot water
Customer Service
Quality
Value
Matt has taken good care of my boiler since being recommended by the previous owners. Attended the following day and replaced the faulty part. He is polite, reliable and always explains the problem and how he will deal with it. He is the tidiest tradesman I have ever known and wears overshoes on entering the house. Prices are reasonable and to be honest I just wouldn’t have anyone else. Thanks for making my home cosy again.
Customer in Greater London Posted on 11/01/2026 , work completed 06/01/2026
GOOD QUALITY AND GREAT SERVICE
Customer Service
Quality
Value
Matthew has done work for us for many years and when we needed a new boiler for our central heating we had no hesitation in choosing him. He gave us great advice and was excellent on cost as always he didnt let us down he is very efficient and tidy and his workmanship is first rate.
Christopher Posted on 11/09/2014 , work completed 11/09/2014
Would definitely recommend
Customer Service
Quality
Value
Reliable, hard working, polite, good advice and great service. Will be using again.
johncg Posted on 15/11/2014 , work completed 15/11/2014
More than Satisfied!
Customer Service
Quality
Value
We had an extensive replacement plumbing and boiler solution provided by the company following an extension. The contractor (Matt) discussed the issues, offered advice, quoted (well within budget) and provided support for a difficult project with consideration and knowledge. Matt resolved an issue, which others had told me could not be done, successfully! We have used Matt for a few other projects. We would highly recommend this company for their quality of work, integrity, value and reliability
Which? Trusted Traders Consumer Posted on 06/08/2014 , work completed 06/08/2014
Brilliant job, very well finished.
Customer Service
Quality
Value
Job completed extremely neatly and efficiently, all left clean & tidy too.
Terence, Essex Posted on 29/09/2014 , work completed 29/09/2014
First class service.
Customer Service
Quality
Value
Was very satisfied with the replacement of our boiler and the addition of radiator valves. Work was carried out promptly with the minimum of disruption. No hesitation in recommending Matt.
George, Essex Posted on 22/01/2015 , work completed 22/01/2015
Happy to recommend
Customer Service
Quality
Value
Used Matt for Several repairs to a heating system and boiler before a full boiler replacemen. Work completed on time and within budget. Happy to recommend
James, Essex Posted on 02/07/2014 , work completed 02/07/2014
Good, clean, professional.
Customer Service
Quality
Value
Matt was a prompt, good, clean, professional, fully understanding my needs and able to advise accordingly. His work was neat. The premises were left clean and tidy. He arrived on time and spent a full day at work.
Ali, Essex Posted on 29/07/2015 , work completed 29/07/2015
My Review
Customer Service
Quality
Value
Very impressed - good advice & nothing too much trouble. Clean & tidy. Would definitely recommend to friends & family.
Peter, Essex Posted on 03/02/2016 , work completed 03/02/2016
Updating Existing Heating System
Customer Service
Quality
Value
I was told by a friend that this company was highly recommended. I then engaged Mat Baker to work on my existing system to change rads, fit new rad valves, flush system and fit magnetic filter, new pump etc. It took two days and Mat did an excellent job working in a very professional and clean and tidy manner. I have had bad experiences with plumbers in the past and it is great to find someone who takes such an obvious pride in his work. I would certainly recommend Mat if you need a good heating engineer.
Mike (Upminster) Posted on 14/06/2016 , work completed 14/06/2016
Excellent service
Customer Service
Quality
Value
Mat completed an excellent job of replacing old pipework, radiators and boiler at my elderly Father's house. I cannot fault the service in any way with Mat going the extra mile to ensure the least amount of disruption was caused to my Father. He kept me informed every step of the way and completed a fantastic job. I would not hesitate to recommend Mat if you want a trustworthy, reliable and professional tradesman to complete the work required. Thank you Mat.
Which? Trusted Traders Consumer Posted on 28/01/2017 , work completed 28/01/2017
Great service, neat finish
Customer Service
Quality
Value
Mat replaced our old defunct combi boiler with a new ATAG. We have limited space, so chose the ATAG boilers because even the powerful ones are very compact. He and his team worked solidly for 8 hours without stopping. He fitted new pipes and filters as unobtrusively as possible and really considered what he was doing from an aesthetic as well as functional point of view. He explained how everything worked and why changes might be needed to the gas pipework - but seemed as pleased as I was when our existing pipework did the job. He cleaned up after himself as he went along, and left everything very clean and tidy. I felt he was honest and up front and have no hesitation in recommending him.
Upminster Jenn Posted on 16/05/2017 , work completed 16/05/2017
Excellent Professional Service
Customer Service
Quality
Value
Matt is thoroughly professional in all he does, his approach and workmanship is excellent, disruption was kept to a minimum and we would have no hesitation in recommending him. He has just fitted an ATAG Economiser Combi Boiler in our kitchen and its absolutely fantastic and everything he said it would be.
Christopher Posted on 17/09/2017 , work completed 17/09/2017