The Edinburgh Boiler Company Ltd

I was told this company would be installing my solar panels and air source heat pump by warmworks. Biggest mistake I’ve ever made, the day they started was an absolute nightmare, we can’t start work as there is dust on the floor and we can’t start until that’s cleaned up, I’ve got a dog who at the time he was a pup and dribbled in bedroom that I missed this was also a problem lol it took all of 5 minutes to wipe and hoover room before they started work. I was later informed by installation team that they were taking the mince out of there h&s person. So day one didn’t start till well after 11 am and it was like this the whole installation. The only person early was the electrician. The guys who arrived were all pleasant enough and chatty. At time of booking the installation I was informed they would turn up between 8&10am never happened, the installation was supposed to have taken 3 days max I was told it’s now June and it’s still not finished. During installation the pump was turned on and all seemed ok radiators heating up and hot water also, the guys were happy and left to return next day. During the night a joint above my living room wasn’t connected properly and leaked ruining my ceiling and laminate floor. Their electrition arrived and seen the damage he went upstairs into front room and fixed the leak and spoke to his workmates about leak and none of them fitted the pipe work in room he saw the damage and reported it to which I was shocked they denied it was leaking.

Called to arrange annual service on combi boiler. Easy to arrange a suitable date with a very friendly, helpful staff member. All confirmed by e-mail immediately. On the day of the service, I had a potential need to cancel at very short notice due to a family emergency. Staff could not have been more understanding and helpful under the circumstances. In the end didn’t need to cancel, but was impressed with the way it was handled. The engineer called approximately 20 minutes before arrival and completed the job in a friendly, professional manner. Would highly recommend this company and will happily use them in the future.

This was a great experience from beginning to end. Helpful, Friendly, Polite, Respectful, Efficient. Would definitely use this company again.

I recently contacted the Edinburgh Boiler Company regarding 4 radiators in my house that were not heating satisfactorily. 1 of the radiators had not produced any heat for several years. 2 engineers visited me and quickly identified the problem which was immediately fixed. The engineers were clean and tidy. The job they did was superb. The engineers were articulate in their explanations to me. They were both skilful and polite. I cannot praise them or recommend them highly enough. The company is easily the best company I have used for many years.

I had a back boiler to combine conversion today so pleased with the work done. Robbie and Cammy were great keeping me informed about what was happening. They cleared everything away left no mess at all would definitely give them 5 stars all around and recommend them.

First class service what a friendly guy pleasure too have in my home he was very thorough with his work showed me how too work everything digital timers etc even left me a diagram too make it easier for me too use will let my family friends know what a good company too use Edinburgh boiler company thankyou

Surveyor did everything he could to find earlier appointment for installation. Provided good advice on best fit and price for my requirements. Boiler fitted only a few days later (Saturday at slightly higher cost than weekday but saved waiting over 2 weeks). Boiler fitted as expected but couple of snags re. space taken up by new flexible pipe and my confusion over where thermostat to be fitted. Both these points were rectified by quality control inspector following Monday. Happy with new boiler, thanks

The engineer arrived at 8am precisely he was very pleasant he explained everything he was going to carry out wasted no time job was finished by 11.40 he cleared all the rubbish away thoroughly efficient worker highly recommended well done edinburgh boiler company

I got a new boiler installed by EBC on the 20th of June. The service was excellent from initial enquiry to installation and safety check. Many thanks to all the team involved in the installation. Connor and Darren whom worked in my property. I highly recommend this company and would use them again. I'm already recommending them to friends and family. Thank you to all the team, it was a pleasure working with you.

I have recently had a new Worcester Bosch boiler installed by the Edinburgh Boiler Company. From the initial quote, through to the installation and final inspection, I found everyone at the EBC to be courteous, professional, understanding and willing to do everything they could to ensure I was happy with the service they provided. Everyone arrived at the appointed time and did everything they could to ensure I understood and was happy with the process. They even arranged for a new gas meter to be fitted and called HIVE to ensure my new thermostat was set up correctly and working properly. I cannot fault the Company and I have no hesitation in recommending their services. Thank you EBC for all your hard work. My new boiler has given me peace of mind, knowing it will heat my house efficiently and economically.