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Endorsed by Which? Trusted Traders

The Edinburgh Boiler Company Ltd

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4.3

13 Reviews

About

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Boiler repair
    • Gas safety testing and inspection

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.3
13 reviews
Customer Service
4.4
Quality
4.4
Value
4.2
Sort by
I got a new Ideal boiler installed on the 20th June. The service was excellent from initial enquiry to installation. And safety check.
Customer Service
Quality
Value
I got a new boiler installed by EBC on the 20th of June. The service was excellent from initial enquiry to installation and safety check. Many thanks to all the team involved in the installation. Connor and Darren whom worked in my property. I highly recommend this company and would use them again. I'm already recommending them to friends and family. Thank you to all the team, it was a pleasure working with you.
Customer in Falkirk Posted on 23/06/2022 , work completed 20/06/2022
My new boiler provides peace of mind
Customer Service
Quality
Value
I have recently had a new Worcester Bosch boiler installed by the Edinburgh Boiler Company. From the initial quote, through to the installation and final inspection, I found everyone at the EBC to be courteous, professional, understanding and willing to do everything they could to ensure I was happy with the service they provided. Everyone arrived at the appointed time and did everything they could to ensure I understood and was happy with the process. They even arranged for a new gas meter to be fitted and called HIVE to ensure my new thermostat was set up correctly and working properly. I cannot fault the Company and I have no hesitation in recommending their services. Thank you EBC for all your hard work. My new boiler has given me peace of mind, knowing it will heat my house efficiently and economically.
Customer in Edinburgh Posted on 14/03/2022 , work completed 24/02/2022
Dreadful company
Customer Service
Quality
Value
Dreadful experience with this company. 3 days after new boiler installed it started to leak. No emergency number to call, sent urgent email which has still not been responded to. Finally found a number and was promised engineer would arrive in morning. No sign. Eventually called them again and engineer turned up at 1.30. That night boiler still leaking. Called 8am next morning. Promised a call back. Never happened. Rang them again at 10am. Didn’t seem to know I had called previously. Told me no engineer available until next day. I am in my 60s, live alone have cancer, diabetes and am clinically vulnerable. Am on the priority list. Boiler still not fixed, still no heating or hot water and two big holes in my wall. Don’t use this company.
Customer in Edinburgh Posted on 25/10/2021 , work completed 20/10/2021
Boiler fitting
Customer Service
Quality
Value
During a recent annual gas inspection, a gas engineer has pointed out some concerns regarding the gas installation by Edinburgh Boiler Company. I have photos and a report from an independent gas engineer to prove the issues really are genuine. 1) They left plasterboard debris inside the boiler which he had to clean out - he provided photos of all the debris left 2) There was plasterboard debris left on top of the boiler 3) In the loft area during installation packaging, tubing etc was simply disregarding during installation again the engineer provided photographs of this 4) On a more serious note, the installer (Edinburgh boiler company) had compromised the firestop integrity of the plasterboard ceiling by leaving a big hole when they installed a condensation pipe from the pump. 5) What was also disappointed Edinburgh Boiler Company engineer came out on a previous occasion for a service but did not mention these issues so it makes me question the integrity of the company. This was only brought out by an independent engineer. 6) Also when I informed the company they insisted on a weekday daytime appointment am/pm slot despite the inconvenience that has been caused due to bad installation. It is difficult to get time off work.
Customer in Edinburgh Posted on 19/02/2020 , work completed 18/02/2020
The trader replied (on 08/02/2021)
Thanks for your feedback, can you please provide us with more information so that we can investigate these issues further? Can you provide us with name, Address or job number and email this too enquiries@theedinburghboilercompany.com. Many thanks Mark
My review
Customer Service
Quality
Value
Excellent service.
Derek, Midlothian Posted on 19/07/2017 , work completed 19/07/2017
Brilliant and highly recommended
Customer Service
Quality
Value
This is a first class outfit - friendly, helpful, efficient and represent high quality combined with good value. Blair did excellent work on two jobs for me. Thank you.
Steven Davis Posted on 17/07/2017 , work completed 17/07/2017
Prompt and professional
Customer Service
Quality
Value
Edinburgh Boiler Company handled everything about this job very efficiently and professionally. Easy to contact, quick to come and supply us with a quote and very accommodating when trying to arrange an installation date. Job was done exactly when they said it would be with absolutely no fuss. Good standard of workmanship. Very pleased with what the company did for us.
Brian, Midlothian Posted on 26/05/2017 , work completed 26/05/2017
Polite & prompt
Customer Service
Quality
Value
Boiler replacement
Which? Trusted Traders Consumer Posted on 24/04/2017 , work completed 24/04/2017
Great work
Customer Service
Quality
Value
Old boiler replaced with combi boiler. Mark and his team were great. We had a problem with the shower/bathroom (not their fault) after new one installed and they were very helpful when we were trying to sort this out. Would definitely recommend.
Which? Trusted Traders Consumer Posted on 10/02/2017 , work completed 10/02/2017
Great company
Customer Service
Quality
Value
I have used this company numerous times as they never let me down. I'm a Maintenance Manager and can encounter some difficulties with updating or fixing boiler but Mark has always been my go to trader. He cleans up after himself and I know I can use him in an emergency - I'd definitely recommend them
Which? Trusted Traders Consumer Posted on 09/02/2017 , work completed 09/02/2017